City of Burbank Community
Opinion Survey 2022
320-1010
2 Dates April 19-28, 2022
Survey Type Dual-mode Voter Survey
Research Population City of Burbank Registered Voters
Total Interviews 590
Margin of Sampling Error (Full Sample) ±4.4% at the 95% Confidence Level (Half Sample) ±6.2% at the 95% Confidence Level
Contact Methods
Data Collection Modes
Tracking 2018 Survey
Languages English, Spanish & Armenian
(Note: Not All Results Will Sum to 100% Due to Rounding) Survey Specifics and Methodology
Text
Invitations
Telephone
Calls
Email
Invitations
Telephone
Interviews
Online
Interviews
3 Views of the
Direction of the City
and Reactions to City Issues
4 Nine-in-ten rate Burbank favorably
as a place to live.
Q. Generally speaking, how would you rate Burbank as a place to live: is it an excellent place to live, a good place, just fair, or a poor place to live? 43%
47%
9%
1%
Excellent
Good
Just fair
Poor
Excellent/
Good
90%
5 What do you like best about living in Burbank?
Safety, clean and well-kept parks/streets and sidewalks, sense of community and small-town feel are the top
volunteered most-liked aspects of living in Burbank.
Q.
(Open-ended Grouped Responses; Reponses 3% or Greater)
31%
19%
18%
15%
11%
10%
9%
7%
6%
5%
5%
4%
4%
3%
11%
Safe/police/low crime/fire department
Clean/beautiful parks/nice streets/sidewalks
Sense of community/neighbors/friendly/family-oriented
Small town/suburban feel/small population
Convenience/walkability (general)
Quiet/calm/peaceful
Good city services/resources
Location/close to Los Angeles
Schools/education
Entertainment/restaurants/things to do
Parks/trees
Has own Facilities/Services/Not Los Angeles (Fire/Police Etc.) Independent shops/small businesses
Convenience to stores/shops
Other
6 What do you think is the most serious issue facing the residents of Burbank that you would like to see City government do something about? Homelessness, crime/safety, high housing costs, overdevelopment and reckless driving are among the most volunteered issues residents would like the City to so something about.
Q.
22%
14%
14%
13%
13%
10%
9%
7%
6%
4%
4%
3%
3%
3%
3%
11%
3%
Homeless
Crime (thefts and in general)/safety/drugs
High rent/housing cost
Overdevelopment/overcrowding/growth
Speeding/reckless driving
Affordable/accessible housing
Roads/infrastructure
Traffic/congestion
Cost of living/affordability
Graffiti/cleanliness/lack of code enforcement
Government/politics/"wokeness"
Poor/lack of city services
Over-policing/racism
Schools/education
Lack of local businesses
Other
Don't Know/Unsure/No comment/Refused
(Open-ended Grouped Responses; Reponses 3% or Greater)
7 Q. I am going to mention a list of issues that some people have mentioned are problems in the City of Burbank. Please tell me whether you personally consider that issue to be an extremely serious problem, a very serious problem, somewhat serious, or not too serious in Burbank today. ^Not Part of Split Sample 47%
42%
36%
30%
23%
21%
21%
19%
22%
26%
18%
21%
20%
15%
24%
27%
31%
31%
11%
20%
16%
14%
28%
22% 5%
Cost of housing
Lack of affordable housing for
working and middle-class families
Speeding and unsafe driving
^Homelessness
Traffic congestion on local streets
and roads
Property crime, like burglaries and
car thefts
Ext. Ser. Prob. Very Ser. Prob. Smwt. Ser. Prob. Not Too Ser. Prob. Don't Know Ext./Very
Ser. Prob.
68%
61%
59%
56%
41%
41%
When provided with a list of City-related issues,
cost of housing, speeding and unsafe driving and
homelessness are considered to be extremely or
very serious problems by high percentages.
(Ranked by Extremely/Very Serious Problem)
8 Q. I am going to mention a list of issues that some people have mentioned are problems in the City of Burbank. Please tell me whether you personally consider that issue to be an extremely serious problem, a very serious problem, somewhat serious, or not too serious in Burbank today. ^Not Part of Split Sample 19%
19%
22%
14%
9%
6%
19%
19%
15%
19%
13%
15%
28%
30%
22%
33%
33%
25%
27%
21%
31%
32%
45%
45%
6%
10%
9%
9%
^The amount of taxes residents
have to pay for city services
The economic impacts of
the coronavirus
The amount of growth and development
Crime in general
The condition of local streets and roads
Racism and the threat of violence
against minority groups
Ext. Ser. Prob. Very Ser. Prob. Smwt. Ser. Prob. Not Too Ser. Prob. Don't Know Ext./Very
Ser. Prob.
39%
39%
38%
34%
21%
21%
Continued
(Ranked by Extremely/Very Serious Problem)
9 Ratings of City Services
10 16%
52%
23%
6%
4%
Excellent
Good
Just fair
Poor
Don’t know/No answer
Excellent/
Good
67%
Q. How would you rate the overall job being done by Burbank City government in providing services to Burbank residents? Would you say City government is doing an excellent job, a good job, just a fair job or a poor job? Two-thirds have favorable views of the job being
done by Burbank City government in providing
services to Burbank residents.
11 70%
64%
60%
57%
56%
55%
49%
46%
41%
9%
17%
19%
12%
16%
8%
13%
20%
20%
6%
8%
7%
8%
12%
10%
10%
8%
13%
10%
17%
16%
17%
5%
24%
8%
31%
21%
5%
13%
Fire protection and paramedic services
Pick up of trash, bulky items,
yard waste and recyclables
Park and public space maintenance
Library services
Police protection in your neighborhood
911 emergency response
Graffiti removal
Sidewalk maintenance
Tree-trimming
6-7 (Very Satisfied) 5 (Smwt. Satisfied) 4 (Neutral) 1-3 (Not Too/Not at All Satisfied) 8 (Don't Know) Mean Score
6.3 5.7
5.7 6.1
5.5 6.2
5.5 5.1
5.1 Q. I would like to read you a list of specific services provided by Burbank’s city government to residents of the City. I would like you to tell me how satisfied you are personally with the job that Burbank’s city government is doing in providing that service for the City’s residents. We will use a scale of 1 to 7, where 1 means you are NOT AT ALL SATISFIED with the service and 7 means you are VERY SATISFIED with the service.
Fire protection and paramedic services; pick-up of trash, bulky items, yard waste and recyclables; park/public
space maintenance and library services are among the
services with which high percentages are very satisfied. (Ranked by Very Satisfied, “6” or “7”)
12 40%
39%
34%
33%
29%
23%
22%
20%
18%
14%
20%
16%
19%
16%
16%
14%
11%
8%
10%
13%
15%
10%
14%
11%
13%
12%
7%
6%
12%
13%
20%
6%
22%
31%
14%
15%
8%
6%
23%
46%
31%
12%
10%
27%
36%
53%
60%
37%
14%
Local road maintenance
Recreation programs
Maintaining pedestrian and bicyclist safety
on local roads
Enforcing speeding and traffic laws
Cultural and arts opportunities
Programs that protect the environment
After-school activities for children and youth
Senior programs
Programs to retain, expand, and attract
businesses to Burbank
Addressing homelessness
6-7 (Very Satisfied) 5 (Smwt. Satisfied) 4 (Neutral) 1-3 (Not Too/Not at All Satisfied) 8 (Don't Know) Mean Score
4.8 5.5
4.7 4.4
4.9 4.6
5.1 5.2
4.1 3.4
Q. I would like to read you a list of specific services provided by Burbank’s city government to residents of the City. I would like you to tell me how satisfied you are personally with the job that Burbank’s city government is doing in providing that service for the City’s residents. We will use a scale of 1 to 7, where 1 means you are NOT AT ALL SATISFIED with the service and 7 means you are VERY SATISFIED with the service.
Continued
(Ranked by Very Satisfied, “6” or “7”)
13 Perceptions of Potential
Affordable Housing Solutions
14 39%
44%
42%
41%
29%
40%
31%
24%
23%
20%
32%
21%
14%
18%
14%
16%
19%
15%
13%
11%
16%
18%
15%
19%
5%
5%
5%
Constructing more housing that is affordable for
middle- and working-class families
Addressing the housing needs of individuals and
families at all income levels
Encouraging more affordable rental housing
^Protecting neighborhoods that have mostly
single-family homes from changes that would allow
multi-unit residential buildings in the neighborhood
Constructing more affordable housing specifically
for essential workers such as firefighters,
nurses, and teachers who work in Burbank
^Strengthening rent control regulations
Ext. High Priority Major Priority Minor Priority Not a Priority Don't Know Ext. High/
Major
Priority
70%
68%
65%
62%
61%
60%
Q. I am now going to mention some goals that could be considered as part of the City of Burbank’s plan for more housing and equal housing opportunity for all. Knowing that not all actions can be taken at once, for each one, please tell me how much of a priority you think it should be to include that policy in the plan: is it an extremely high priority, a major priority, minor priority or not much of a priority at all? ^Not Part of Split Sample Constructing more affordable housing for individuals and families at all income levels, encouraging more affordable rental units and protecting single-family home
neighborhoods from multi-unit residential buildings being built are considered extremely high or major priorities. (Ranked by Extremely High/Major Priority)
15 Perceptions about
Homelessness and
Reactions to Potential
Efforts to Address the Issue
16 Q. Which of the following is the more important reason for you personally to want homelessness in the City of Burbank to be addressed? 55%
40%
5%
Residents’ health and safety on local
sidewalks, parks and other public areas
Concern about the health and well-being of
people living on the street
Both/Don’t know/Refused
In a forced choice, a slight majority considers residents’ health and safety as the most important reason to
address homelessness, but a sizable minority selected
concern about the well-being of people living on the
street as their most important reason.
OR
17 Q. A number of different people and organizations may have some part to play in addressing homelessness in Burbank. Please tell me whether you believe they should have a major responsibility for addressing homelessness, a minor responsibility, or no responsibility at all for addressing homelessness. ^Not Part of Split Sample
82%
81%
79%
63%
36%
27%
31%
15%
14%
14%
16%
26%
46%
55%
34%
39%
9%
16%
16%
28%
34%
7%
13%
The State of California government
^The Los Angeles County government
^Burbank City government
The federal government
The Burbank Police Department
Charitable organizations, churches and
other religious institutions
Large local businesses
You personally
Major Resp. Minor Resp. No Resp. Don't Know
Major/
Minor
Resp.
96%
96%
95%
89%
82%
81%
65%
54%
(Ranked by Major/Minor Responsibility)
More than nine-in-ten believe that the State,
the County and the City should have
major or minor responsibility for addressing
homelessness in Burbank.
18 Q. I am going to read you some policies that have been proposed to address homelessness in Burbank. Please tell me whether each sounds like something you would support or oppose increasing public spending for by Burbank city government as a way to address homelessness. Split Sample High percentages support more mental health services,
adding a Mental Evaluation Team, and
increasing homeless prevention programs to
address homelessness in Burbank.
74%
67%
61%
60%
17%
19%
25%
24% 6%
5%
7%
6%
8%
5%
Supporting more mental health services
Increasing homeless prevention programs
Supporting more substance abuse
treatment services
Strng. Supp. Smwt. Supp. Smwt. Opp. Strng. Opp. Don't Know Total
Supp.
Total
Opp.
92% 7%
86% 12%
86% 9%
84% 14%
Adding an additional Mental Evaluation Team
consisting of a trained Police Officer and a
licensed mental health professional, interacting
with people who are experiencing homelessness
or at risk of becoming homeless
(Ranked by Total Support)
19 Q. I am going to read you some policies that have been proposed to address homelessness in Burbank. Please tell me whether each sounds like something you would support or oppose increasing public spending for by Burbank city government as a way to address homelessness. ^Not Part of Split Sample Continued
48%
46%
38%
39%
35%
30%
26%
33%
26%
29%
12%
12%
9%
12%
10%
9%
14%
18%
19%
24%
Providing short-term emergency rent subsidies
for people whose rent has gone up and
are at risk of becoming homeless
Increasing the number of supportive housing
and shelter options
Increasing the number of temporary housing
and shelter options
^Investing in more housing units with supportive
services for local homeless residents
Providing safe overnight parking for
homeless residents sleeping in their cars
Strng. Supp. Smwt. Supp. Smwt. Opp. Strng. Opp. Don't Know Total Supp.
Total
Opp.
77% 21%
71% 26%
71% 27%
65% 32%
63% 34%
(Ranked by Total Support)
20 Communication
21 Q. Overall, how would you rate your satisfaction with the City of Burbank’s efforts to communicate with City residents through mail, online, and other means:
Would you say you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? 28%
41%
17%
6%
8%
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Don't know
Total
Satisfied
69%
Total
Dissatisfied
23%
Almost seven-in-ten are satisfied with
the City’s efforts to communicate with
City residents, though only slightly more
than one-quarter said they are very satisfied.
22 Q. I am now going to read you a list of sources from which people get information about the City of Burbank’s programs, events and issues. I’d like you to tell me how often you use it to get information about such issues: frequently, occasionally, rarely, or never. ^Not Part of Split Sample 27%
24%
17%
16%
11%
18%
17%
16%
40%
37%
34%
32%
37%
25%
25%
21%
20%
15%
21%
16%
25%
13%
17%
15%
11%
18%
27%
27%
23%
43%
36%
41%
5%
9%
5%
7%
Word of mouth
Notices or flyers included in your water bill
Burbank e-mail alerts
^City of Burbank's website
Local unofficial Facebook groups from private
community groups
^myBurbank.com online news
The Nextdoor website or app
Frequently Occasionally Rarely Never Don't Know
Freq./
Occas.
67%
62%
51%
48%
48%
42%
42%
37%
(Ranked by Frequently/Occasionally)
Word of mouth, Burbank Water and Power’s bill flyers and newsletter, Burbank e-mail alerts, and the City’s website are the sources of information most frequently or occasionally used to receive information about city programs, events and issues.
Burbank Water and Power's Newsletter The Wire
23 Q. I am now going to read you a list of sources from which people get information about the City of Burbank’s programs, events and issues. I’d like you to tell me how often you use it to get information about such issues: frequently, occasionally, rarely, or never. ^Not Part of Split Sample 11%
5%
6%
5%
7%
24%
23%
16%
17%
14%
12%
10%
5%
22%
18%
17%
24%
18%
17%
17%
13%
37%
47%
53%
48%
56%
65%
64%
71%
6%
7%
9%
6%
6%
8%
^The Burbank Leader newspaper,
online and/or in print
City of Burbank's official Facebook page
The City of Burbank's Instagram account
Burbank City Council meeting in-person or
streaming online
The City of Burbank's Twitter account
City of Burbank videos on YouTube
The Phone App known as Our Burbank, 311
Frequently Occasionally Rarely Never Don't Know Freq./
Occas.
35%
28%
22%
22%
21%
15%
12%
8%
(Ranked by Frequently/Occasionally)
Continued
^Spectrum Channel 6 or AT&T Channel 99,the
City of Burbank's government-access cable channel
24 Conclusions
25 Conclusions
• Place to live, likes and concerns:
Nine-in-ten say Burbank is an excellent or good place to live. Public safety; clean and well-maintained parks, streets and sidewalks; sense of community and small-town feel are what residents like best about living in Burbank.
Top of mind volunteered concerns include homelessness, crime, cost of housing, overdevelopment, and reckless driving; and when provided a list of issues, cost of housing, speeding and unsafe driving and homeless rank among the most serious problems.
26 Conclusions; Continued
• Services:
Two-thirds positively rate the job the City is doing to provide services to residents
Top rated services include fire protection/paramedic services, trash pick up, park and public maintenance, library services, police and 911 emergency response.
• Housing:
Roughly two-thirds or more would like to see Burbank’s plan for more housing include constructing more housing to address the needs of individuals and families at all income levels and encourage more affordable rental housing.
27 Conclusions; Continued
• Homelessness:
To address homelessness, the survey indicates that the City should consider residents’ personal safety and protect the health and well-being of people experiencing homelessness.
The vast majority believe all levels of government should play a major or minor role in addressing homelessness in Burbank. High percentages support a variety of policies to address homelessness including more mental health services, an
additional Mental Evaluation Team, increasing homeless
prevention programs and more substance abuse treatment
services.
28 Conclusions; Continued
• Communications:
Slightly more than two-thirds are satisfied with the City’s efforts to communicate with residents.
Word of mouth, water bill flyers, The Wire, Burbank e-mail alerts and the City’s website are cited as the most frequently or occasionally used information sources.
City of Burbank Community
Opinion Survey 2022
320-1010