Program to Meet
Title VI Requirements
of The Civil Rights Act of 1964
Triennial Update
September 2022
ATTACHMENT 2-1
BurbankBus Title VI Program Triennial Update, 2022 Page i BurbankBus
Program to Meet Title VI Requirements of the
Civil Rights Act of 1964 as a
Federal Transit Administration Sub-Recipient
Table of Contents
1. Introduction ........................................................................................................... 1
2. Title VI Notice to the Public .................................................................................. 5
3. Title VI Complaint Procedures .............................................................................. 5
4. Transit-Related Title VI Complaints, Investigations, or Lawsuits .......................... 6
5. Public Participation Plan ....................................................................................... 6
5.1 Past Public Outreach Efforts ...................................................................... 6
5.2 Community Organizations and Stakeholders ............................................. 7
5.3 Public Participation Plan Goals and Outreach Strategies .......................... 7
5.4 Actions to Encourage Public Participation ................................................. 8
5.5 Summary ................................................................................................... 9
6. Limited English Proficiency Plan ........................................................................... 9
6.1 The Four Factor Analysis ........................................................................... 9
6.2 Language Assistance Plan ...................................................................... 16
6.3 Summary of LEP Plan Actions ................................................................. 19
7. Information Regarding the Racial Breakdown of Transit-related Policy Boards or Committees ........................................................................................ 19
8. Equity Analysis ................................................................................................... 20
9. Documentation of Council Actions Related to Title VI ........................................ 20
10. Service Standards .............................................................................................. 21
10.1 Vehicle Load ............................................................................................ 21
10.2 Vehicle Headway ..................................................................................... 21
10.3 On-Time Performance ............................................................................. 21
10.4 Service Availability ................................................................................... 21
11. Service Policies .................................................................................................. 25
11.1 Distribution of Transit Amenities .............................................................. 25
11.2 Vehicle Assignment ................................................................................. 25 Appendix A City of Burbank’s Title VI Statement of Policy .......................................... 27 Appendix B City of Burbank’s Title VI Complaint Forms ............................................. 32 Appendix C BurbankBus Title VI Public Hearing Notices ............................................ 44 ATTACHMENT 2-2
BurbankBus Title VI Program Triennial Update, 2022
Appendix D BurbankBus Senior and Disabled Transit Survey Results ....................... 50 Appendix E Minority, Low-income, and LEP Populations in Burbank by Census Tract…………………………………………………………………………..…60
Appendix F Documentation of Council Actions Related to Title VI .............................. 62
LIST OF FIGURES
Figure 1 BurbankBus Fixed-Route Transit Routes ................................................... 2 Figure 2 City of Burbank’s Title VI Notice to the Public ............................................ 5 Figure 3 Minority and Low-Income Population with Transit Routes ....................... 11 Figure 4 Burbank Population Within One-Quarter Mile of Transit Routes .............. 23 Figure 5 Burbank Population Within One-Half Mile of Transit Routes .................... 24
LIST OF TABLES
Table 1 Language Proficiency in the City of Burbank ........................................... 12 Table 2 BurbankBus Fleet Inventory ..................................................................... 26 Table E.1 Minority and Low-income Populations in Burbank by Census Tract ........ 58 Table E.2 LEP Populations in Burbank by Census Tract ......................................... 59 ATTACHMENT 2-3
BurbankBus Title VI Program Triennial Update, 2022
BurbankBus
Program to Meet Title VI Requirements of the
Civil Rights Act of 1964 as a
Federal Transit Administration Sub-Recipient
1. Introduction
Title VI of the Civil Rights Act of 1964 is a Federal law that prohibits recipients and subrecipients of Federal financial assistance ( e.g., states, local governments, transit providers) from discriminating on the basis of race, color, or national origin in their programs or activities, and obligates Federal funding agencies to enforce compliance.
Under Title VI, DOT has the responsibility to provide oversight of recipients and to enforce their compliance with Title VI, to ensure that recipients do not use DOT funds to subsidize discrimination based on race, color, or national origin.
The City of Burbank is a subrecipient to the Los Angeles County Metropolitan Transportation Authority (Metro) by way of its Call for Projects grant making process which results in the award of federal funding.
The City of Burbank (BurbankBus) operates both local fixed -route transit service and a demand-response Senior/Disabled Transit service. BurbankBus functions primarily as a community circulator system that complements the regional transit service provided by Metro and Metrolink. The City's transit system provides the local multi-modal connections between regional transit facilities, offices, and commercial centers near the major employment areas of Burbank. Together, these employment centers include approximately 100,000 employees. BurbankBus also supplements the regional Metro bus network on corridors s uch as Magnolia Boulevard, Burbank Boulevard, and Olive Avenue.
As shown in Figure 1, BurbankBus operates fixed -route transit service on three BurbankBus routes providing connections between the Downtown Burbank Metrolink Station, the Metro North Hollywood Red Line Station, the Media District, the Empire Center region, and the Metro Universal City Station. Two bus routes operate all day long, providing frequent service during commute hours and less frequent service during the midday, and one bys route provides only peak-period commute service:
1. BurbankBus Pink Route (formerly known as Metrolink / Media District Route)
2. BurbankBus Orange Route (formerly known as NoHo / Airport Route)
3. BurbankBus Green Route (formerly known as NoHo / Media District Route) ATTACHMENT 2-4
BurbankBus Title VI Program Triennial Update, 2022
Figure 1
BurbankBus Fixed-Route Transit Routes
ATTACHMENT 2-5
BurbankBus Title VI Program Triennial Update, 2022
1. BurbankBus Pink Route - provides weekday service between the hours of 6:00 am-8:10 pm with connections to the Downtown Burbank Metrolink Station, the Metro Universal City Station via the Burbank Media District area and Toluca Lake;
2. BurbankBus Orange Route - provides weekday service between the hours of 6:00 am-8:37 pm with connections to the North Hollywood Red Line Station, the Hollywood Burbank Airport and Metrolink; and
3. BurbankBus Green Route - provides weekday peak-hour service from 6:00 am- 9:33 am and 3:00 pm-7:03 pm with connections to the North Hollywood Red Line Station, the Burbank Media District and Magnolia Park areas.
BurbankBus fixed-route service operates Monday through Friday with the exception of holidays including New Year’s Day, Memorial Da y, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. The one-way fare on BurbankBus is $1.00 per trip. BurbankBus fixed -route passengers can receive a free trip if transferring from Metrolink or if they hold a monthly Metro pass with the EZ Pass add-on. BurbankBus also excepts cash fare on Metro TAP cards.
The BurbankBus fixed -route service is delivered through a private operations and maintenance contract with MV Transportation (MV). Fixed-route transit service is provided by a total fleet of 18 buses (17 City-owned buses and one contractor -supplied spare) and has a peak pullout of 12 buses and six spare vehicles) allowing the service to operate at 15 to 30 minute headways. All buses are Americans with Disabilities Act, 1990 (ADA) accessible and have bicycle racks installed which accommodate two bicycles per bus.
In FY 21/22 (ending June 30, 2022) , BurbankBus served 145,582, or over 545 passengers each service day. Due to the COVID -19 pandemic, like many transit agencies in the U.S., BurbankBus has experienced a dramatic drop in ridership during the last two-years. As compated to FY 18/19 (ending June 30, 2019), fixed-route ridership on BurbankBus has dropped nearly 32 percent, which is a loss of nearly 68,000 yearly passengers totaling a loss of 255 passengers each service day. Year-over-year ridership has, however, increased steadily since FY 20/21.
BurbankBus Senior and Disabled T ransit provides curb -to-curb service for seniors and persons with disabilities who reside in Burbank. BurbankBus Senior and Disabled Transit service is provide d by a fleet of nine (9) cutaway vans. Advance reservations are required. Service operates eve ry day (except for six major holidays) between 7:15 am and 5:00 pm on weekdays and between 8:15 am and 4:00 pm on weekends. BurbankBus Senior and Disabled Transit service is provided by City staff.
In FY 21/22 (ending June 30, 2022) , BurbankBus Senior an d Disabled Transit service served 16,389 riders, or about 54 passengers each service day. Like the fixed -route service, the BurbankBus Senior and Disabled service saw decline in ridership due to ATTACHMENT 2-6
BurbankBus Title VI Program Triennial Update, 2022
COVID-19. As compared to FY 18/19, senior and disabled service ridership has dropped approximately 75 percent which is a loss of nearly 48,000 yearly passengers . This significant dropoff (versus the fixed -route service) is likely due to the COVID-19 related vulnerability of the rider population that uses senior and disabled transit services.
Per the Federal Transit Administration’s (FTA) Title VI Circular 4702.1B, October 1, 2012, as a subrecipient of FTA funds, the City of Burbank is required to prepare a Title VI Program. This Program follows the outline provided in Circular 4702.1B regarding Title VI Program requirements and includes the following components and program elements:
1. The Title VI Notice to the public;
2. Instructions to the public regarding how to file a Title VI complaint;
3. A list of publi c-transportation-related Title VI investigations, complaints, or lawsuits;
4. A Public Participation P lan, including a targeted outreach plan to Title VI populations and a summary of recent outreach efforts;
5. A Language Assistance P lan based on the Limited English Proficiency (LEP) analysis;
6. Information regarding the racial breakdown of transit -related po licy boards or committees;
7. An equity analysis IF the recipient has constructed a facility (such as a garage, maintenance facility, or operation center) since the last Title VI assessment;
8. A copy of board meeting minutes, resolution, or other appropriate documentation showing the board of directors or appropriate governing entity or official(s) responsible for policy decisions reviewed and approved the Title VI Program;
9. System-wide standards and policies that address:
a. Vehicle load
b. Vehicle headway
c. On-time performance
d. Service availability
10. Service policies that address:
a. Provision of transit amenities
b. Vehicle assignment
BurbankBus operates fewer than 50 buses in peak service, and thus is not required to:
ATTACHMENT 2-7
BurbankBus Title VI Program Triennial Update, 2022
• Provide demographic and service profile maps and charts • Collect and report survey data regarding customer demographics and travel patterns
• Evaluate service and fare equity changes
• Monitor transit service
To the extent that data is already available, it is included in the City’s Title VI Program.
2. Title VI Notice to the Public
Figure 2 displays the City of Burbank’s Title VI Notice to the Public. This notice is displayed at the first and second floors in the City’s Community Services Building located at 150 N. Third Street and at the Joslyn Center, located at 1301 W. Olive Avenue, Burbank CA, 91506, where BurbankBus’ administrative offices are located. The City has also posted the notices in all BurbankBus vehicles and on the BurbankBus website at www.BurbankBus.org.
ATTACHMENT 2-8
BurbankBus Title VI Program Triennial Update, 2022
Figure 2
City of Burbank’s Title VI Notice to the Public
3. Title VI Complaint Procedures
The City of Burbank has prepared instructions for the public regarding how to file a Title VI discrimination complaint. Appendix A contains the City of Burbank’s Title VI Complaint Procedures. Appendix B contains the City of Burbank’s Title VI Complaint Form. This information and the accompanying complaint form are also provided on the BurbankBus website at www.BurbankBus.org.
4. Transit-Related Title VI Complaints, Investigations, or Lawsuits The City of Burbank maintains a log of any Title VI complaints, investigations, or lawsuits pertaining to discrimination related complaints for BurbankBus transit services. Since the adoption of the City’s 2019 Title VI Program Triennial Update in (adopted January 2021), the City has not received any Title VI related complaints , performed investigations, nor has been a plaintiff in any Title VI related lawsuits.
ATTACHMENT 2-9
BurbankBus Title VI Program Triennial Update, 2022
5. Public Participation Plan
Promoting inclusive public participation is an important element of a transit agency’s Title VI Program. Recipients have wide latitude to determine how, when, and how often specific public participation activities should take place, and which specific measures are most appropriate. The Title VI guidelines suggest that a recipient’s Public Participation Plan for minority populations may be part of efforts that extend more broadly to include other constituencies that are traditionally underserved, such as people with disabilities, low-income populations, and others.
5.1 Public Outreach Efforts
Like most transit systems, BurbankBus conducts public outreach primarily during planning studies or when any major service and/or when fare changes are being proposed. In order to solicit input from the general public and to encourage participation by the City’s LEP populations, BurbankBus conducted one public hearing during the period covered by the last Triennial Update:
Proposed Service Change for BurbankBus Green Route, 2022 Due to declining ridership and performance on BurbankBus fixed -route services due to the continuing effects of the COVID -19 pandemic, a t the May 16 , 20 22 Burbank City Transportation Commission Meeting , the Burbank City Transportation Commission were presented three service alternative options for the BurbankBus Green Route : 1) expanding the existing route to all day service, 2) creating a new route from the North Hollywood Metro Station to Downtown Burbank, and 3) eliminating the route altogether. Options 1 and 2 would operate weekdays with all day service and option 3 would allow existing resources to be allocated for BurbankBus at a later time when needed. At this meeting, the Burbank City Transportation Commission recommen ded a separate ne w option for staff to analyze the possibility of implementing cross -town north/south transit service on BurbankBus fixed -route that spans the City from the northern city bourndary to the southern city boundary , primarily via Buena Vista Street .
Staff is currently working to analyze the feasibility of this new transit service option.
In order to solicit input from BurbankBus patrons, the City conducted a public hearing at the Burbank City Transportation Commission Meeting on May 16, 2022. To encourage participation at the meeting by the City’s LEP population, public hearing notices were prepared in English and translated into Spanish and Armenian which were advertised respectively in the Los Angeles Times for English, La Opinión for Spanish, Asbarez Armenian News [Ասպարէզ] for Armenian. These notices are shown in Appendix C.
COVID-19 Service Reductions, 2020
In March 2020, in response to the onset of the COVID -19 pandemic, BurbankBus instituted a series of service reductions on all of its routes to respond to rapidly-declining ridership and lower demand for travel brought on by the stay-at-home orders imposed by ATTACHMENT 2-10
BurbankBus Title VI Program Triennial Update, 2022
State and County officials. Service change hearings were not conducted for these changes due to the emergency nature of the conditions surrounding COVID -19.
However, these changes were generally introduced evenly across all services, and were noticed in accordance with the City’s Title VI plan. In addition, BurbankBus imposed fare- free travel across all services between the period of March 2020 and February 2022 to encourage social distancing, all -door boarding, and to offer assistance to essential workers needing to travel. BurbankBus will consider restoring service levels to pre - pandemic levels towards the end of 2022.
5.2 Community Organizations and Stakeholders
Due to the recent COVID-19 pandemic, significant rider surveys and transit studies were not conducted since the last Title VI Triennial Update. Subsequently, during this period the City had not received expressions of interest from other community organizations or potential stakeholders to participate in these study and data collection efforts for BurbankBus. In late 2021, a small survey of the City’s Senior and Disabled transit riders was conducted to gather impacts of COVID-19 on the travel of seniors and the disabled.
The results of this survey are included as Appendix D.
5.3 Public Participation Plan Goals and Outreach Strategies The City of Burbank has established the following Public Participation Plan goals that will continue to guide outreach activities to the public as part of this Title VI Program update:
1. To identify effective means of obtaining input on public transportation issues in the City of Burbank from all interested residents and businesses; and
2. To develop effective means of engaging minority and LEP populations and other constituencies that are traditionally underserved, including people with disabilities and low-income populations.
To implement the Public Participation Plan goals, Burbank utilizes the following strategies to ensure an inclusive Public Participation Plan:
• Scheduling meetings at times and locations that are convenient and accessible for minority and LEP communities.
• Coordinating with community and faith -based organizations, educational institutions, and other organizations to implement public engagement str ategies that reach out specifically to members of affected minority and/or LEP communities.
• Utilizing newspaper ads that serve LEP populations ( La Opinión for Spanish, Asbarez Armenian News [Ասպարէզ] for Armenian).
Details regarding the identification of LEP communities, and assessing the number or proportion of LEP persons from each language group to determine the ATTACHMENT 2-11
BurbankBus Title VI Program Triennial Update, 2022
appropriate language services for each language group for the City’s 2022 Title VI Program Triennial Update is shown Section 6.1, pg. 9.
• Providing opportunities for public participation through means other than written communication, such as use of audio or video recording devices to capture oral comments.
• Use of various communication methods to provide outreach to various stakeholders including:
o On-board surveys
o Informal meetings with individuals and small groups
o Presentations to civic organizations
o Stakeholder roundtables
o Participation in community events
o Press releases
o Open houses
o Interior cards on buses
o Use of social media
Given the importance of Metro transit routes within the City, BurbankBus works closely with Metro on transit-related public outreach within the City. Strategies for achieving the goals of the Public Participation Plan (presented in Section 5.4 below) include strategies identified by Metro in its Public Participation Plan (available at http://media.metro.net/about_us/title_vi/update/G-H.pdf).
5.4 Actions to Encourage Public Participation
To encourage public participation in the decision -making process for actions affecting BurbankBus, the City of Burbank has developed the following list of actions to encourage public participation in its transportation planning efforts:
• Locate meetings at transit accessible and ADA compliant venues, including neighborhood venues as appropriate. Since COVID-19, participation in meetings and hearings has been conducted virtually, providing another venue for participation. As in -person mee tings have resumed, online and remote opportunities for public comment for major service change hearings have still be provided.
• Post meeting notices on buses, at the BurbankBus offices, and electronically via the City’s website. Create a separate webpage for major studies. • For larger planning studies as appropriate, conduct meetings throughout the study period, to obtain public input that can guide plan development and to obtain feedback on preliminary proposals.
ATTACHMENT 2-12
BurbankBus Title VI Program Triennial Update, 2022
• Supplement formal meetings with informa l group briefings with stakeholders as needed, based on community interest and potential community impacts.
5.5 Summary
The range of public participation strategies and actions included in this plan can engage diverse communities and create ongoing public access, participation and input throughout any study or plan. E ach public outreach process will engage varied stakeholders:
(residents, businesses, transit users, elected officials, local area organizations and others). This public participation plan for BurbankBus has the flexibility to accommodate the needs of any public transportation study, plan, or project and ensure real opportunities for meaningful input from all stakeholders.
The next section presents BurbankBus’ Limited English Proficiency (LEP) Plan, oriented toward communities and individuals with limited proficiency in English. Additional strategies are included in the LEP Plan, and are incorporation in the Public Participation Plan by reference.
6. Limited English Proficiency Plan
Individuals who have a limited ability to read, write, speak or understand English are Limited English Proficient or “LEP” as defined in the FTA Title VI regulations . This LEP Plan implements Federal policy guidance regarding responsibilities to Limited English Proficient persons for BurbankBus.
The analysis provided in this report has been developed in order to ensure that BurbankBus provides language assistance to LEP persons. Section 6.1 reports the results of the “Four Factor Analysis” included in FTA Circular 4702.1B . Section 6.2 develops the Language Assistance Plan for BurbankBus.
The analysis that follows has been completed to identify areas where BurbankBus can expect to encounter LEP individuals in its operation of transit services and to determine whether BurbankBus’ efforts are sufficient to ensure that LEP individuals are not prevented from using public transportation services. The analysis uses data from the U.S. Census American Community Survey estimates, which has the largest sample size and most reliable data.
6.1 The Four Factor Analysis
The Four Factor Analysis is used to determine the specific language services that are appropriate to provide t o ensure meaningful ac cess to programs and activities. This detailed analysis help s to determine the effectiveness of communic ation with LEP persons and inform s language access planning. The Four Factors and the associated steps included are:
ATTACHMENT 2-13
BurbankBus Title VI Program Triennial Update, 2022
Factor 1: The Number or Proportion of LEP Persons Eligible to Be Served or Likely to Be Encountered by the Program or Recipient
USDOT guidance for this first factor says, “The greater the number or proportion of LEP persons from a particular language group served or encountered in the eligible service population, the more likely language services are needed.” Data from the U.S. Ce nsus Bureau was used to determine demographic data for the population living in the City of Burbank. Figure 3 shows minority and low-income census tracts within the City, with an overlay of BurbankBus transit service. FTA Title VI guidance describes mino rity census tracts as those census tracts with a higher proportion of minority population than the City as a whole, and low -income census tracts as those census tracts with a higher proportion of low-income population that the City as a whole.
Minority populations include:
• American Indian or Alaska Native
• Asian
• African American
• Latino
• Native Hawaiian or Other Pacific Islander
Appendix E includes the data for minority, low -income, and LEP populations in Burbank by census tract. A s shown in Figure 3, a ll minority, low-income, and LEP census tracts are well-served by the existing transit network.
ATTACHMENT 2-14
BurbankBus Title VI Program Triennial Update, 2022
Figure 3
Minority and Low-Income Population with Transit Routes
ATTACHMENT 2-15
BurbankBus Title VI Program Triennial Update, 2022
a. How LEP individuals interact with BurbankBus
BurbankBus staff and transit operators interact with Spanish and Armenian speaking LEP individuals almost on a daily basis.
b. Identification of LEP communities, and assessing the number or proportion of LEP persons from each language group to determine the appropriate language services for each language group
The U.S. Census Bureau compiles data in its decennial Census and American Community Survey (ACS). Among the data collected is information on primary language spoken at home and the ability to speak English. Categories include whether individuals indicate they speak English “very well” or “less than very well.” The LEP population consists of those individuals w ho speak other languages AND speak English “less than very well.”
Table 1 summarizes census information on the LEP pop ulations in the City of Burbank.
In the City of Burbank, over 17,400 residents or nearly 18 percent of the population report that they speak English “less than very well.”
Table 1
Language Proficiency in the City of Burbank
Languages Spoken and English
Proficiency
Population Age 5
and Older
Percent of
Population Age 5
and Over
All languages 98,301 100.00%
English only 52,023 52.92%
Language other than English 46,278 47.08%
Speak English “less than very well:” 17,473 17.77%
Spanish 19,401 19.74%
Speak English “less than very well:” 6,728 6.84%
Armenian 11,939 12.15%
Speak English “less than very well:” 5,805 5.91%
*Arabic 1,827 1.86%
Speak English “less than very well:” 857 0.87%
*Korean 1,500 1.53%
Speak English “less than very well:” 784 0.80%
Languages spoken by persons at home by ability to speak English for populations 5 years and over.
Source: U.S. Census Bureau, 2011-2015 American Community Survey, Table B16001 by census tract for the City of Burbank (2011-2015 American Community Survey 5-Year Estimates). 2020 data for Table B16001 is not available at this time.
*These populations are slightly under the FTA/DOJ Safe Harbor Provision’s threshold of 1,000 persons
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BurbankBus Title VI Program Triennial Update, 2022
Spanish and Armenian are the two top primary languages spoken in Burbank other than English. Spanish speakers who speak English “less than very well” account for nearly 7,000 persons or just under seven percent of the total population, while Armenian speakers who speak English “less than ver y well” comprise of near ly 6,000 persons or almost six percent of the population in the City of Burbank.
The FTA Title VI guidance refers to the US Department of Justice Safe Harbor Provision, which has been adopted by USDOT. The Safe Harbor Provision st ipulates that “if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be a ffected or encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.” Per the City’s analysis of existing Census data, u nder this provision, BurbankBus would be viewed as in compli ance with LEP requirements if it provides translations of its vital transit documents into Spanish and Armenian.
Although the City’s current LEP population is currently comprised of Spanish and Armenian speakers who speak English “less than very well”, it is notable that the Arabic and Korean populations who speak English “less than very well” are slightly under the US Department of Justice ’s Safe Harbor Provision that constitutes five percent or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered . Subsequently, BurbankBus will continue to monitor the growth of these populations who speak English “less than very well” to ensure that the language needs of these two ethic populations are sufficient, per the FTA Title VI guidance. It is recommended that verbal translation services still be provided on an as- needed basis.
Appendix E includes the data for LEP populations in Burbank by census tract. c. Literacy Skills of LEP populations
BurbankBus has no direct evidence of the literacy skills of LEP populations in their native languages, whic h determines that translation of documents would be an effective practice. The neighboring City of Glendale also has a large proportion of Spanish and Armenian speakers who speak English “less than very well.” The local transit service in the City of Glendale has translated key documents into Spanish and Armenian and has indicated that the translations have been viewed very positively in the LEP community.
There is no reason to suspect that the Spanish and Armenian speaking populations in Burbank would be notably different in literacy skills than those in Glendale. d. Whether LEP persons are underserved due to language barriers BurbankBus has no direct evidence of language barriers resulting in the LEP population being underserved. Part of the difficulty of assessing the impact of language barriers has to do with the nature of BurbankBus service. The primary market is employees, as shown by the major destinations along the routes and the peak-period-only operation.
ATTACHMENT 2-17
BurbankBus Title VI Program Triennial Update, 2022
In November 2017, BurbankBus co mpleted a Comprehensive Operational Analysis (COA) of it transit programs. The goals of this service planning effort were to evalua te the effectiveness of the City’s current services, seek input from existing and potential riders to idenfity unmet service needs, and identify service enhancement which could further the sustainability of the BurbankBus transit programs while ensuring th ese services met the current and future needs of the riders. In order to obtain input and gather data from current BurbankBus riders, a fixed -route customer survey was implemented utilizing bilingual staff whom engaged with BurbankBus riders at the Downtown Burbank Metrolink Station and the Burbank Airport - North Metrolink Station to promote an online customer survey utilitizing SurveMonkey. To support the City’s then LEP population, surveys were provided in English, Spanish, Armenian, Korean, and Tagalo g. Onboard notices (car cards) were also distributed inside BurbankBus fixed-route buses to further promote the online customer survey. Key findings from the customer survey indicated that the majority of BurbankBus riders (88 percent) use BurbankBus to travel to work and only 21 percent of the riders live in the City of Burbank. Burbank residents, whether LEP or not, are a secondary market for BurbankBus service.
Factor 2: The Frequency with Which LEP Individuals Come into Contact with the Program
The Federal guidance for this factor recommends that agencies should assess major points of contact with LEP individuals.
a. Use of bus service
Use of bus service is a major point of contact with LEP individuals, since non-users would never come into contact with BurbankBus.
Key findings from the BurbankBus Comprehensive Operations Analysis, 2017, indicate that the majority of BurbankBus riders, or just over 45 percent use the www.BurbankBus.org website to obtain information about BurbankBus transit services Nearly 28 percent of BurbankBus passenger s obtain information from the timetables/schedules provided by the City or found inside each of the BurbankBus fixed- route buses , and nearly 13 percent obtain information from BurbankBus bus drivers during their trip.
Currently, BurbankBus timetables/schedules are provided in English and Spanish only.
However, directions are provided in English, Spanish, and Armenian so that LEP rid ers may call into the BurbankBus Customer Service to request further assistance regarding BurbankBus transit services. The City shall work to update the existing timetables/schedules to also be translated into Armenian.
BurbankBus drivers are provided tra ining in the “empathy module ” of the contracted operator’s training course to provide a schedule to a passenger, and to provide the ATTACHMENT 2-18
BurbankBus Title VI Program Triennial Update, 2022
passenger the BurbankBus Customer Service phone number. BurbankBus drivers that have been interviewed did not recall having any notable or ongoing problems communicating with passengers.
b. Purchase of passes and tickets through vending machines, outlets, websites, and over the phone
A transit pass purchase is not a point of contact with LEP individuals as BurbankBus does not sell passes or tickets. Most BurbankBus passengers board the bus for free when they transfer with proof of payment from Metrolink or Metro routes. Other passengers pay one dollar per one-way trip. Metro and Metrolink provide points of contact for purchase of fare through these avenues, and both agencies have robust Title VI programs that provide outreach to LEP populations that are similar to those of BurbankBus. c. Participation in public meetings
Public meetings are an occasional point of contact with LEP individuals. BurbankBus holds public meetings infrequently, generally during major studies or to present proposed changes to the bus network. As previously noted in Section 5.1, the City conducted one public hearing since the City’s most recent Title VI Program Triennial Update. d. Customer service interactions
Customer service interactions are frequent points of contact with LEP individuals.
Customer service personnel report daily contact with LEP individuals, as noted in Factor
1. BurbankBus Customer Service seldomly receives telephone calls from LEP populations including Spanish and Armenian speaking individuals that speak English “less t han very well”. Per ther results of the BurbankBus COA, 2017, only approximately six percent of all BurbankBus riders call the BurbankBus Customer Service call center for information on BurbankBus. Since the City’s last Title VI Program Triennial Update, of the total 3,660 customer service telephone inquiries, BurbankBus had received only 47 calls requiring Spanish speaking translators (just over one percent of all calls received) and one call requiring a translater that spoke Armenian (less than .03 per cent of all calls received) .
Although the current need for verbal translation services remains nominal, these services shall continue to be provided for Spanish, Armenian, and other languages on an as - needed basis.
e. Ridership surveys
Ridership surveys are an occasional point of contact with LEP individuals, for the same reason as participation in public meetings: BurbankBus does not routinely conduct ridership surveys.
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BurbankBus Title VI Program Triennial Update, 2022
In order to collect data for BurbankBus’ most recent planning study (the Comprehensive Operations Analysis, 2017), the City through its consultant Moore & Associates surveyed existing BurbankBus fixed-route riders. As part of this survey, BurbankBus solicited input from its riders in accordance with this Plan, including conducti ng outreach to LEP populations identified in the Plan using an online survey tool that was provided in English and translated into Spanish, Armenian, Korean, and Tagalog. f. Operator surveys
Operator surveys are not a point of contact with LEP individuals. BurbankBus does not conduct transit operator surveys.
The results for Step 2 indicate limited contact with LEP individuals. This Public Participation Plan (Section 5) proposes strategies to improve contact.
Factor 3: The Nature and Importance of the Program, Activity, or Service Provided to People’s Lives.
The Federal guidance assumes that the provision of public transportation is a vital service, especially for people without access to a vehicle and for persons with disabilities.
The Federal guidance also notes that “a coordinated plan to meet the specific transportation needs of seniors and persons with disabilities will often also meet the needs of LEP persons.”
As previously noted, BurbankBus Senior and Disabled Transit provid es curb-to-curb service to seniors and persons with disabilities who live in Burbank. Its span of service includes middays and weekends. BurbankBus fixed -route services provide service throughout most of the City on weekdays only.
Factor 4: The Resources Available to the Recipient for LEP Outreach and Associated Costs
The Federal guidance looks to evaluating the proposed improvements against the level of resources av ailable in an agency’s budget to provide meaningful access for LEP individuals. The guidance notes that “resource and cost issues can often be reduced by technological advances, reasonable business practices, and the sharing of language assistance materials and services among and between recipients, advocacy groups, LEP populations and Federal agencies.”
Expanded outreach efforts to LEP populations requires staff time and requires the use of translation services. Ongoing costs for maintaining printed mat erial, the BurbankBus website, and translation services have been and is expected to continue to be nominal.
The City will continue to use its existing bilingual employee staff and its transit marketing consultant to help maintain these items. As these documents are revised, the City will examine ways to minimize print ing and publishing costs while providing the necessary information in all three languages (English, Spanish, and Armenian) and will also explore working with community and advocacy g roups as they may be able to assist with ATTACHMENT 2-20
BurbankBus Title VI Program Triennial Update, 2022
translation services. Per the findings of the Factor 1 and 2 analys es, the City shall continue translating vital documents in Spanish and Armenian. Translation services shall continue to be provided on an individual, as-needed basis for other languages.
6.2 Language Assistance Plan
In this section, the results of the Four Factor Analysis are used to determine which language assistance services are appropriate. The resulting Language Assistance Plan clearly addresses the identified needs of the LEP populations served by BurbankBus.
The Language Assistance Plan contains five elements:
• Description of LEP populations served, based on the Four Factor Analysis • Providing Language Assistance Services by Language
• Providing Notice to LEP Persons
• Monitoring and Updating the LEP Plan
• Training Employees
1. Description of LEP Populations Served
This element relies on the results of the Four Factor analysis. DOT’s Safe Harbor Provision stipulates that, if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations. The demographic analysis for the City’s 2022 Title VI Program Triennial Update has identified the numbe r and proportion of LEP individuals within its service area using data from the U.S. Census American Community Survey estimates. Under this provision, eligible LEP language groups include Spanish and Armenian.
2. Providing Language Assistance Services by Language
For the City of Burbank’s 2022 Title VI Program Triennial Update, per the findings of the demographics analysis using U.S. Census data and based on the results of the Four Factor Analysis , it is recommended that the City continue to translate its key transit documents only for those LEP populations that meet the DOT’s Safe Harbor Provision which would include Spanish LEP and Armenian LEP populations only. It is recommended that verbal translation services still be provided on an as-needed basis.
Vital transit document and information includes the BurbankBus Title VI Program and Triennial Update documents, route schedules /timetables, application for eligibility for BurbankBus Senior and Disabled Transit, notice advising LEP individuals of free language assistance and all service and fare change notifications . This information is available on the BurbankBus website, which may also be viewed in multiple languages including Spanish, Armenian, and many other languages using Google Translate.
ATTACHMENT 2-21
BurbankBus Title VI Program Triennial Update, 2022
BurbankBus also ensures that its third -party Customer Service call center and transit marketing consultants have language skills that allow LEP indi viduals to communicate with customer service representatives. Finally, when necessary, BurbankBus will expand its outreach to community groups representing Spanish -speaking and Armenian- speaking populations for Title VI warranted related changes and/or actions.
3. Providing Notice to LEP Persons
Federal guidance provides that once an agency has decided that it will provide language services, it is important that the agency notify LEP persons of services available free of charge. Suggested methods as to how an agency can provide such information include:
posting signs in intake areas or entry points, stating in outreach documents that language services are available; using an automated telephone voice mail attendant or menu system.
BurbankBus has included a statement in all route brochures/schedules in Spanish and Armenian, regarding the availability of key documents in both languages, availability of translation services at the Customer Service number, and availability of translation services on its websi te. Based on the results of the Four Factor Analysis for the 2022 Title VI Program Triennial Update, it is recommended that the City continue to translate its key transit documents only for those LEP populations that meet the DOT’s Safe Harbor Provision which would include Spanish LEP and Armenian LEP populations only. It is recommended that verbal translation services still be provided on an as-needed basis.
4. Monitoring and Updating the LEP Plan
Per the FTA’s requirements, the City’s Title VI Program will be updated at least once every three years. In between update cycles, BurbankBus will monitor the LEP Plan by the following methods:
• Keeping a log of customer service interactions in languages other than English, by language spoken;
• Reviewing the log annually to track emerging LEP populations that may need translation of key documents;
• Reviewing the LEP Plan when census updates are released; • Seeking advice from community groups representing Spanish and Armenian LEP populations regarding the best ways to communicate;
• Meeting upon request with groups representing other LEP populations.
5. Training Employees
Federal guidance states that all employees in public contact positions should be properly trained. BurbankBus fixed-route service is provided by a contracted service provider – MV Transportation, whom provides consistent and thorough training to all new operators.
ATTACHMENT 2-22
BurbankBus Title VI Program Triennial Update, 2022
Each new driver is required to complete the over 110 hour training course that covers the following topics:
• Classroom Training
• Pre-Driving Skills Training
• Observation Training
• Behind the Wheel Training
• Cadetting
• Sensitivity and Empathy Training
The instructor-led classroom training is based on an adult -learning interactive training model and uses 31 video training modules which are reinforced by a written training/study guide. The video training is presented through an interactive, panel -hosted discussion led by the contractor’s personnel. Sensitivity training is a major component that is covered under the Classroom Training module. Our contracted service provider places great importance on operator sensitivity and safeguarding the dignity of BurbankBus passengers. Their customized (ADA) Sensitivity Training Program is tailored to each contract and emphasizes courtesy, understanding, and the operator’s responsibility to serve all passengers, regardless of background or disability. Practice a nd role-playing sessions are held with trainees to foster an experiential understanding of the challenges of navigating the system.
Furthermore, BurbankBus has existing staff that currently provide competent and proficient translation services as needed w hen either Armenian and/or Spanish LEP passengers call BurbankBus Customer Service for information.
6.3 Summary of LEP Plan Actions
BurbankBus has taken the following actions as a result of this review of LEP populations:
1. Translated vital documents into Spanish and Armenian.
Vital transit documents include:
a. Title VI notice
b. Title VI complaint procedures
c. Title VI complaint forms
d. Application for eligibility for BurbankBus Senior and Disabled Transit e. Route schedules/timetables
f. Notice advising LEP individuals of free language assistance g. All service and fare change notifications
All of the vital documents noted above shall be translated and made available on the BurbankBus website shortly after the adoption of the 2022 Plan update.
ATTACHMENT 2-23
BurbankBus Title VI Program Triennial Update, 2022
Based on the results of the Four Factor Analysis, upon the City Council’s adoption of the City of Burbank 2022 Title VI Program Triennial Update, it is recommended that the City continue to translate its key transit documents only for those LEP populations that meet the DOT’s Safe Harbor Provision which would include Spanish LEP and Armenian LEP populations. Verbal translation services shall continue to be provided on an as-needed basis.
2. Expand outreach efforts to LEP populations within the City, working through the City and community organizations.
3. Monitor the LEP Plan.
4. Continue staff training. BurbankBus through its contracted operator provides sensitivity and empathy training for bus operators, through its comprehensive training process and procedures.
7. Information Regarding the Racial Breakdown of Transit -related Policy Boards or Committees
The Burbank Transportation Commission serves as the oversight body that provides guidance to staff and the City Council for BurbankBus services. The Commission is comprised of seven (7) members (racial composition identified as one Asian Commissioner, six Caucasian Commissioners), which are appointed by Council for a term of four (4) years.
The duties of the Transportation Commission are as follows:
• To make recommendations to the City Council on transportation planning issues including but not limited to, the transportation element of the General Plan and its components;
• To make recommendations on the expenditure of Proposition A funds, Proposition C funds, air quality funds and bonds, fees, loans and grants for the purpose of funding transportation improvements;
• To make recommendations on transportation plans, policies and programs, including, but not limited to, pedestrian orientation, telecommuting, intermodal transportation centers and new technologies; and
• To perform such adv isory functions as are delegated or by action of the City Council.
Per the Maddy Local Appointee List Act, 1975, which deals with vacancies and appointments of citizens to public boards, commissions and committees, the City prepares an annual appointment list noting the members serving, appointment and expiration dates, and qualifications, if any for the positions. Whenever a board/commission/committee vacancy occurs, a notice is posted in the City Clerk’s Office, the City’s Web Page, Channel 6 Scroll (lo cal cable access channel for City information), and through press releases that are distributed to the local newspapers. By approving ATTACHMENT 2-24
BurbankBus Title VI Program Triennial Update, 2022
the Title VI program, the City Council acknowledges the desirability of encouraging the participation of minorities on the Burbank Transportation Commission.
8. Equity Analysis
A Title VI Equity Analysis is required during the planning stage, for facilities for bus storage or maintenance or transit operations centers, “with regard to where a project is located or sited to ensure the location is selected without regard to race, color, or national origin.” On April 5, 2021, the City’s contracted operator for BurbankBus moved the facility that store d and maintained its fixed-route transit vehicles from 3906 Cohasset Street, Burbank, 91505 to the City of Glendale’s Beeline’s former fixed-route transit operations and maintenance facility in the City of Glendale. Located approximately 9 miles southeast of the previous facility, the new BurbankBus operations and maintenance facility for fixed- route transit is now based at 1242 Los Angeles Street, Glendale, 91204. The City of Glendale’s zoning designation for this location is zoned as “IND – Industrial”.
BurbankBus’s new operations and maintenance facility did not require the acquisition of land and the displacement of people from their homes or places of business. Given these facts, a Title VI equity analysis was not required.
9. Documentation of Council Actions Related to Title VI See adopted Resolution of the Council of the City of Burbank, Appendix F.
10. Service Standards
Federal Title VI guidelines require all fixed-route transit providers to set service standards and policies for each fixed -route mode operated to guard against discriminatory service design or operations decisions. These standards and policies must address how service is distributed across the transit system, and must ensure that the manner of the distribution affords users access to these assets.
BurbankBus has transit performance standards for its fixed -route bus network, incorporated into its contract with the service provider. The City of Burbank has undertaken a project to identify transportation (including transit) performance measures in accordance with Implementation Action M -11 of the Burbank 2035 General Plan , adopted February 13, 2014. Implementation Action M -11 directs the City to establish performance standards for local and regional transit that address geographic coverage, reliability, connectivity, and cost-effectiveness. As part of this study, the following service standards will be considered for BurbankBus:
10.1 Vehicle Load
The fixed -route vehicle load standard is determined by the Gross Vehicle Weight Rating (GVWR) of the bus.
ATTACHMENT 2-25
BurbankBus Title VI Program Triennial Update, 2022
10.2. Vehicle Headway
BurbankBus routes should operate at no greater than 15 -minute headways during peak hours. Frequency of routes varies during the service period. Current fixed -route headways are as follows:
Route Weekday Headway
BurbankBus Pink Route 15-30 minutes
BurbankBus Orange Route 30 minutes
BurbankBus Green Route 30 minutes
For routes that do not currently meet this standard, BurbankBus will be evaluating whether to restore frequencies to pre-COVID levels towards the end of 2022.
10.3 On-Time Performance
The City of Burbank has set an on-time performance standard of 90 percent in its contract with its service provider. On-time performance is defined as “departing from a published time-point no earlier than the published departure time and arr iving at a published time - point no more than five (5) minutes late.” The contract specifies that the City will base the on-time performance on a random sampling of its definition and choosing.
10.4 Service Availability
Service availability is a general measure of the distribution of routes within a transit provider’s service area. The City will implement standards that consider even distribution of service such that a large majority of residents have access to fixed-route bus service within a reasonable walking distance from their residence. Because BurbankBus service complements Metro service, the City will consider both services when setting this performance standard. As shown in Figures 4 and 5, currently 91.7 percent of residents have a fixed-route within one-quarter mile and 98.2 percent have a fixed-route within one- half mile, of a BurbankBus or Metro service.
ATTACHMENT 2-26
BurbankBus Title VI Program Triennial Update, 2022
Figure 4
Burbank Population Within One-Quarter Mile of Transit Routes ATTACHMENT 2-27
BurbankBus Title VI Program Triennial Update, 2022
Figure 5
Burbank Population Within One-Half Mile of Transit Routes ATTACHMENT 2-28
BurbankBus Title VI Program Triennial Update, 2022
11. Service Policies
FTA guidance requires fixed-route transit providers to develop a policy for the equitable distribution of transit amenities and for vehicle assignment by route. The following service policies are proposed for BurbankBus.
11.1 Distribution of Transit Amenities
The City of Burbank (with the assistance of its contracted vendor) provides and maintains benches, shelters, signage, and trash receptacles at bus stops throughout the City.
Installation of transit amenities along bus routes are based on numerous factors including the number of passenger boardings at stops along those ro utes. The proposed policy regarding distribution of transit amenities is as follows:
1. Basic signage (stop and route identification) will be posted at all stops.
2. Benches, shelters, trash receptacles, and enhanced signage (including schedules) will be posted at all stops with at least 50 boardings on an average weekday, including major transfer locations. Provision of these amenities will begin at the stops with the greatest number of weekday boardings.
3. Exceptions will be allowed when sufficient right -of-way is not available to provide ADA access.
11.2 Vehicle Assignment
Fixed-route vehicles are assigned from one location. Bus assignments take into account the operating characteristics of buses of various lengths, which are matched to the operating characteristics of the route. Routes with lower ridership are assigned smaller buses. Some routes requiring tight turns on narrow streets are operated with sma ller buses. Bus assignments are also rotated to allow for vehicle maintenance to occur.
The BurbankBus fixed-route fleet is comprised of a total of 18 vehicles (17 vehicles plus one additional 2016 32-foot bus that is provided by its contracted operator MV Transportation). The average age of fixed-route fleet is 11 years old as of 2022. Twelve vehicles are used in peak service and six are used as spares. BurbankBus Senior and Disabled Transit service is provide d by a fleet of nine (9) cutaway vans and have an average age of 14 years old as of 2022. Due to COVID-19 reductions in demand, Senior and Disabled Transit services for a typical day currently utilize four (4) to five (5) vehicles.
The complete BurbankBus fleet inventory is shown in Table 2.
ATTACHMENT 2-29
BurbankBus Title VI Program Triennial Update, 2022
Table 2
BurbankBus Fleet Inventory
Year Manufacturer Model Size Fuel
Type
Seated
Capacity Quantity
Fixed-Route Transit
2003 Supreme President 30’ CNG 27 1
2006 Bluebird L4RE 35’ CNG 30 5
2009 Bluebird L4RE 35’ CNG 30 5
2016 Starcraft Allstar 32’ CNG 30 1
2017 EL DORADO Axess 35’ CNG 30 6
Senior & Disabled Transit
2015 Ford E450 Cutaway 25’ GAS 19 2
2018 Ford E450 Cutaway 25’ GAS 19 3
2020 Ford E450 Cutaway 25’ GAS 19 4
ATTACHMENT 2-30
BurbankBus Title VI Program Triennial Update, 2022
Appendix A
City of Burbank’s Title VI Statement of Policy
ATTACHMENT 2-31
ATTACHMENT 2-32
ATTACHMENT 2-33
ATTACHMENT 2-34
ATTACHMENT 2-35
BurbankBus Title VI Program Triennial Update, 2022
Appendix B
City of Burbank’s Title VI Complaint Forms
Federal Transit Administration
Office of Civil Rights
Complaint Form
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta
Section I
Name: _________________________________________
Address: _______________________________________
Telephone Numbers:
(Home)_______________ (Work) ___________________
Electronic Mail Address: ___________________________
Accessible Format Requirements?
Large Print _______ Audio tape _____
TDD ___________ Other________________________________________ The Federal Transit Administration (FTA) Office of Civil Rights is responsible for civil rights compliance and monitoring, which includes ensuring that providers of public transportation properly abide by Title VI of the Civil Rights Act of 1964, Executive Order 12898, “Federal Actions To Address Environmental Justice in Minority Populations and Low Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.
In the FTA complaint investigation process, we analyze the complainant's allegations for possible Title VI and related deficiencies by the transit provider.
If deficiencies are identified they are presented to the transit provider and assistance is offered to correct the inadequacies within a predetermined ATTACHMENT 2-36
BurbankBus Title VI Program Triennial Update, 2022
timeframe. FTA also may refer the matter to the U.S.
Department of Justice for enforcement.
Section II
Are you filing this complaint on your own behalf?
Yes ____ No ____
[If you answered "yes" to this question, go to Section III.] If not, please supply the name and relationship of the person for whom you are complaining: _________________________________________________ Please explain why you have filed for a third party.
_____________________________
____________________________________________________________________ Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.
Yes ____ No ____
Section III
Have you previously filed a Title VI complaint with FTA? Yes ____ No ___ If yes, what was your FTA Complaint Number? _____________ [Note: This information is needed for administrative purposes; we will assign the same complaint
number to the new complaint.]
Have you filed this complaint with any of the following agencies? Transit Provider _____ Department of Transportation ____ Department of Justice_____ Equal Employment Opportunity Commission _____ Other _____________________________________________
Have you filed a lawsuit regarding this complaint? Yes _____ No ____ If yes, please provide a copy of the complaint form.
ATTACHMENT 2-37
BurbankBus Title VI Program Triennial Update, 2022
[Note: This above information is helpful for administrative tracking purposes.
However, if litigation is pending regarding the same issues, we defer to the decision of the court.]
Section IV
Name of public transit provider complaint is against:
____________________________________________________________________ Contact person: _________________________ Title: _________________________ Telephone number: ____________________________________________________ On separate sheets, please describe your complaint. You should include specific details such as names, dates, times, route numbers, witnesses, and any other information that would assist us in our investigation of your allegations. Please also provide any other documentation that is relevant to this complaint.
Section V
May we release a copy of your complaint to the transit provider? Yes ____ No ____
May we release your identity to the transit provider?
Yes ____ No ____
Please sign here: _____________________________________________ Date: ______________
[Note - We cannot accept your complaint without a signature.]
Please mail your completed form to:
BurbankBus administrative office at the Joslyn Adult Center located at 1301 W. Olive Ave., Burbank, CA 91502.
For more information, visit the BurbankBus website at www.burbankbus.org/about-us/title-vi.
You may also file a complaint directly to the Federal Transit Administration at:
Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590 ATTACHMENT 2-38
BurbankBus Title VI Program Triennial Update, 2022
Administración Federal de Tránsito
Oficina de Derechos Civiles
Formulario de Queja
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file- complaint-fta
Sección I
Nombre:_________________________________________
Dirección:_______________________________________
Números de Teléfono:
(Casa)_______________(Trabajo)___________________
Dirección de Correo Electrónico: ___________________________ ¿Requisitos del Formato Accesible?
Letra Grande _______ Cinta de Audio _____
DTS ___________ Otro________________________________________ La Oficina de Derechos Civiles de la Administración Federal de Tránsito (AFT) es responsable del cumplimiento y monitoreo de los derechos civiles, lo cual incluye asegurar que los proveedores de transporte público acaten debidamente el Título VI de la Ley de Derechos Civiles de 1964, Orden Ejecutiva 12898, “Acciones Federales Dirigidas a la Justicia Ambiental en las Comunidades Minoritarias y de Bajos Ingresos”, y Orientación a los Receptores sobre Servicios Lingüísticos Especiales para Beneficiarios de Proficiencia Limitada en Inglés (LEP) del Departamento de Transporte.
En el proceso de investigación de quejas de la AFT, analizamos las alegaciones del demandante por posibles deficiencias del Título VI y relacionadas por el proveedor de tránsito. Si se identifican deficiencias se las presenta al proveedor de tránsito y se ofrece ayuda para corregir las insuficiencias dentro de un límite de tiempo predeterminado. La AFT también puede referir el asunto al Ministerio de Justicia de los EE.UU. para la aplicación.
ATTACHMENT 2-39
BurbankBus Title VI Program Triennial Update, 2022
Sección II
¿Está usted presentando esta queja en su propio nombre? Sí ____ No ____
[Si contestó "sí" a esta pregunta, vaya a la Sección III].
Si contestó no, por favor proporcione el nombre y la relación de la persona para quien usted está presentando una queja:
_________________________________________________
Por favor explique porqué ha presentado por un tercero. ____________________________________________________________________ ____________________________________________________________________ Por favor confirme que usted ha obtenido el permiso de la parte agraviada si está presentando
a nombre de un tercero.
Sí ____ No ____
Sección III
¿Ha presentado previamente una queja del Título VI en la AFT? Sí ____ No ____ Si es así, ¿cuál fue su Número de Queja de la AFT? _____________ [Nota: Esta información es necesaria para propósitos administrativos; asignaremos el mismo número de queja a la nueva queja].
¿Ha presentado esta queja en alguna de las siguientes agencias? Proveedor de Tránsito _____ Departamento de Transporte ____ Departamento de Justicia _____
Comisión de Igualdad de Oportunidades en el Empleo _____ Otro _____________________________________________
ATTACHMENT 2-40
BurbankBus Title VI Program Triennial Update, 2022
¿Ha presentado un proceso judicial con respecto a esta queja? Sí _____ No ____ Si es así, proporcione por favor una copia del formulario de queja. [Nota: Esta información anterior es útil para propósitos de seguimiento administrativos. Sin embargo, si el litigio está pendiente con respecto a los mismos asuntos, nos sometemos a la decisión de la corte].
Sección IV
Nombre del proveedor de transporte público contra quien es la queja:
____________________________________________________________________ Persona de contacto: _____________________
Título: ________________________
Número de teléfono:
_____________________________________________________
En hojas separadas, por favor describa su queja. Debe incluir los detalles específicos tales como nombres, fechas, horas, números de ruta, testigos y cualquier otra información que nos ayude en nuestra investigación de sus alegaciones. Por favor también proporcione cualquier otra documentación que sea relevante a esta queja.
Sección V
¿Podemos dar una copia de su queja al proveedor de tránsito? Sí ____ No ____
¿Podemos informar su identidad al proveedor de tránsito? Sí ____ No ____
Por favor firme aquí: _____________________________________________ Fecha: ______________
[Nota - No podemos aceptar su queja sin una firma].
ATTACHMENT 2-41
BurbankBus Title VI Program Triennial Update, 2022
Envíe el formulario completo por correo a:
BurbankBus Administrative Office en Joslyn Adult Center, ubicado en 1301 W. Olive Ave., Burbank, CA 91502.
Para obtener más información, visite el sitio web de BurbankBus en www.burbankbus.org/about- us/title-vi.
También puede presentar una queja directamente a la Administración Federal de Tránsito (Federal Transit Administration) a:
Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590
ATTACHMENT 2-42
BurbankBus Title VI Program Triennial Update, 2022
Բորբանկի քաղաք
Ակտի VI
Դիմումի ձեւ
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta Բաժին I
Անունը՝_________________________________________
Հասցեն՝_______________________________________
Հեռախոսահամարները՝
(Տուն)_______________(Աշխատանք)___________________
Էլեկտրոնային փոստային հասցեները՝ ___________________________ Հասանելի ֆորմատի պահանջներ:
Խոշորատառ տպագրություն _______ Աուդիո-ժապավեն _____
TDD ___________ Այլ ________________________________________ Ուղևորափոխադրումների դաշնային ադմինիստրացիայի (ՈՒԴԱ [FTA]) Քաղաքացիական իրավունքների վարչությունը պատասխանատու է
քաղաքացիական իրավունքների վերաբերյալ բողոքների և մոնիթորինգի համար, ինչը ներառում է այն, որ պետք է ապահովվի, որ հանրային փոխադրումներ իրականացնողները լիովին համապատասխանեն 1964թ.-ի Քաղաքացիական իրավունքների ակտի VI Մասի պահանջներին (Title VI of the Civil Rights Act of 1964), ԱՄՆ Նախագահի 12898 հրամանագրին (Executive Order 12898), Փոքրամասնությունների և ցածր եկամուտ ունեցողների նկատմամբ միջավայրային արդարադատությանն ուղղված դաշնային ակտերին (“Federal Actions To Address Environmental Justice in Minority Populations and Low Income Populations”) և Տրանսպորտի դեպարտամենտի անգլերենին սահմանափակ տիրապետողների (LEP) համար հատուկ լեզվական
ATTACHMENT 2-43
BurbankBus Title VI Program Triennial Update, 2022
ծառայություններ ստացող օգտատերերի համար նախատեսված ուղեցույցին (Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries):
FTA-ում բողոքների քննության գործընթացի ժամանակ մենք վերլուծում ենք բողոք ներկայացնողի մեղադրանքները ուղևորափոխադրում իրականացնողի կողմից VI Մասի և դրա հետ կապակցված հնարավոր խախտումների վերաբերյալ: Եթե պարզվում է, որ առկա են խախտումներ, դրանք ներկայացվում են ուղևորափոխադրում իրականացնողին և օգնություն է առաջարկվում նախօրոք սահմանված ժամանակահատվածում անհամապատասխանություններն ուղղելու համար: FTA-ն կարող է նաև նյութերն ուղարկել ԱՄՆ Արդարադատության դեպարտամենտ հարկադիր կատարման համար:
Բաժին II
Դուք այս բողոքը ներկայացնում եք Ձե՞ր անունից:
Այո ____ Ոչ ____
[Եթե դու «այո» եք պատասխանել այս հարցին, անցեք Բաժին III-ին:] Եթե «ոչ», խնդրում ենք ներկայացնել այն անձի անունը և թե ինչ հարաբերության մեջ եք գտնվում նրա հետ, ում անունից բողոք եք ներկայացնում՝ _________________________________________________
Խնդրում ենք բացատրել, թե ինչու եք դիմում ներկայացնում երրորդ անձի անունից:
____________________________________________________________________ ____________________________________________________________________ Խնդրում ենք հաստատել, որ դուք ունեք տուժող կողմի թույլտվությունը, եթե դիմում եք ներկայացնում երրորդ անձի անունից:
Այո ____ Ոչ ____
Բաժին III
ATTACHMENT 2-44
BurbankBus Title VI Program Triennial Update, 2022
Դուք նախկինում VI Մասի հետ կապված բողոք ներկայացրե՞լ եք FTA:
Այո____ Ոչ___
Եթե «այո», ապա ո՞րն էր FTA ներկայացրած ձեր բողոքի համարը: _____________ [Նշում՝ Այս տեղեկությունն անհրաժեշտ է վարչական նպատակներով. մենք նոր բողոքը կնշենք նախկին բողոքի համարով:]
Դուք այս բողոքը ներկայացրե՞լ եք հետևյալ գործակալություններից որևէ մեկին:
Ուղևորափոխադրումներ իրականացնողին _____ Տրանսպորտի դեպարտամենտ ____
Արդարադատության դեպարտամենտ _____ Աշխատանքի հավասար
հնարավորությունների հանձնաժողովին _____
Այլ _____________________________________________
Դուք այս բողոքի հետ կապված դատական հայց ներկայացրե՞լ եք:
Այո _____ Ոչ ____
Եթե «այո», խնդրում ենք ներկայացնել հայցադիմումի կրկնօրինակը:
[Նշում՝ Վերը նշված տեղեկություններն օգտակար են գործի ընթացքի վերահսկման վարչական նպատակների համար:
Ինչևէ, եթե նույն հարցով դատաքննություն է սպասվում, մենք կսպասենք դատարանի որոշմանը: ]
Բաժին IV
Հանրային ուղևորափոխադրումներ իրականացնողի անվանումը, ում դեմ ներկայացված է բողոքը ՝
____________________________________________________________________ Կոնտակտային անձը՝ _________________________
ATTACHMENT 2-45
BurbankBus Title VI Program Triennial Update, 2022
Պաշտոնը՝________________________
Հեռախոսահամարը՝
_____________________________________________________
Առանձին թերթերի վրա խնդրում ենք նկարագրել ձեր բողոքը: Դուք պետք է ներառեք հատկանշական մանրամասներ, ինչպես, օրինակ՝ անուններ, ժամանակը, երթուղիների համարները, վկաներին և ցանկացած այլ տեղեկություններ, որոնք կօգնեն մեզ ձեր մեղադրանքի քննության ժամանակ:
Խնդրում ենք նաև ներկայացնել ցանկացած այլ փաստաթուղթ, որը կապ ունի այս բողոքի հետ:
Բաժին V
Կարո՞ղ ենք արդյոք մենք ձեր բողոքի կրկնօրինակը ներկայացնել ուղևորափոխադրում իրականացնողին:
Այո _____ Ոչ ____
Կարո՞ղ ենք արդյոք մենք ուղևորափոխադրում իրականացնողին ներկայացնել ձեր ինքնությունը:
Այո _____ Ոչ ____
Խնդրում ենք ստորագրել այստեղ՝
_____________________________________________
Օրը՝ ______________
[Նշում– Մենք չենք կարող ընդունել ձեր բողոքն առանց ստորագրության:]
Խնդրում ենք Ձեր լրացրած ձևաթուղթը փոստով ուղարկել հետևյալ հասցեով`
BurbankBus Administrative Office, Joslyn Adult Center - 1301 W. Olive Ave., Burbank, CA 91502.
Ավելին իմանալու համար այցելեք BurbankBus-ի www.burbankbus.org/about-us/title-vi վեբկայքը:
Դուք նաև կարող եք բողոք ներկայացնել անմիջապես Դաշնային փոխադրումների վարչություն (Federal Transit Administration) հետևյալ հասցեով՝ Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590 ATTACHMENT 2-46
BurbankBus Title VI Program Triennial Update, 2022
Appendix C
BurbankBus Title VI Public Hearing Notices
NOTICE OF BURBANKBUS SERVICE CHANGE
What is this?
This notice is to let you know that the Transportation Commission of the City of Burbank will hold a meeting to receive community input on service alternatives to the BurbankBus NoHo to Media District Route. Three options will be presented: 1) expanding the existing route to all day service, 2) creating a new route from the North Hollywood Metro Station to Downtown Burbank, and 3) eliminating the route altogether. Maps for each route are provided below. Options 1 and 2 would operate weekdays with all day servic e. The public is encouraged to attend this meeting and comment on the proposal. The public meeting will be held:
Date: Monday, May 16, 2022
Time: 5:00 p.m.
Place: Room 104, Community Services Building
150 N. Third St., Burbank, California 91502
All public comment will be considered by the City of Burbank Transportation Commission prior to making a recommendation for or against the proposal. Based on the community input recei ved and the Transportation Commission’s recommendation, the Burbank City Council will make a final decision at a future noticed public City Council meeting.
How do I find out more information or give my input?
• Call BurbankBus at 818-246-4258 or Email at [email protected] • Send written comments to City of Burbank Transportation Division, Attn: David Kriske, 150 N. Third Street, Burbank CA 91502
• Attend the Service Change Meeting : Monday, May 16, 20 22, at 5 PM in the Burbank Community Service Building, 150 N. Third Street
• The Burbank City Council will make decision on the proposed service change, tentatively scheduled for Tuesday, July 19, 2022 at 6PM at the City Council Chambers in City Hall, 275 E. Olive Avenue.
Existing Green Route (NoHo-Media District Route) Proposed Green Route Extension
ATTACHMENT 2-47
BurbankBus Title VI Program Triennial Update, 2022
This facility is disabled accessible. In compliance with the Americans with Disabilities Act, if any special assistance is needed to participate in this hearing, please contact the ADA Coordinator at (818) 238-5424 voice or (818) 238 -5035 TDD. Notification 48 hours in advance of this meeting will enable the City to make reasonable arrangements for special assistance. Translation services in Spanish and Armenian shall be made available upon 72 hours advance notice. Requests for these services must be made to the BurbankBus call center at (818) 246-4258 no later than May 11, 2022.
DATED: April 27, 2022
ATTACHMENT 2-48
BurbankBus Title VI Program Triennial Update, 2022
AVISO DE CAMBIO DE SERVICIO DE BURBANKBUS
¿De qué se trata?
Con este aviso, se pretende informarle que la Comisión de Transporte de la ciudad de Burbank celebrará una reunión para recibir la opinión de la comunidad sobre las alternativas de servicio de la ruta de BurbankBus NoHo a Media District. Se presentarán tres opciones: 1) ampliar la ruta actual a un servicio de todo el día, 2) crear una nueva ruta desde la estación de metro de North Hollywood hasta el centro de Burbank, y 3) eliminar la ruta por completo. A continuación, se presentan los mapas de cada ruta. Las opciones 1 y 2 funcionarían los días de la semana con servicio todo el día. Se solicita la asistencia del publico a esta reunión y a comentar sobre la propuesta. Datos de la reunión pública:
Fecha: Lunes, 16 de Mayo del 2022
Hora: 5:00 p. m.
Lugar: Sala 104 del Community Services Building (E dificio de Servicios Comunitarios)
150 N. Third St., Burbank, California 91502
La Comisión de Transporte de la ciudad de Burbank t omará en cuenta todos los comentarios públicos antes de hacer una recomendación a favor o en contra de la propuesta. En funci ón de los comentarios recibidos de la comunidad y la recomendación de la Comisión de Transporte, el Concejo Municipal de Burbank tomará una decisión final en una futura reunión pública.
¿Cómo puedo obtener más información o dar mi opinión?
• Llame a Burbank Bus al 818 -246-4258 o envíe un correo electrónico a [email protected].
• Envíe sus comentarios por escrito a City of Burbank Transportation Division, a la atención de: David Kriske, 150 N. Third Street, Burbank CA 91502. • Asista a la reunión de cambio de servicio, que es el Lunes, 16 de Mayo del 2022, a las 5:00 p. [email protected] en el Community Services Building (Edificio de Servicios Comunitarios) de Burbank, que se encuentra en la calle 150 N. Third Street. • El Consejo de la Ciudad de Burbank tomará una decisión sobre el cambio de servicio propuesto, que se programó de forma provisional para el martes 19 de julio de 2022 a las 6:00 p. m. en la Cámara del Consejo de la Ciudad en el Ayuntamiento, que se encuentra en la calle 275 E. Olive Avenue.
Ruta verde actual (ruta del distrito de NoHo-Media) Extensión de la ruta verde propuesta
ATTACHMENT 2-49
BurbankBus Title VI Program Triennial Update, 2022
Esta instalación tiene acceso para personas con discapacidades. En cumplimiento de la Ley para Estadounidenses con Discapacidades (ADA), si necesita asistencia especial para participar en esta audiencia, comuníquese con el coordinador de la ADA al (818) 238-5424 (por voz) o al (818) 238-5035 (por TDD). Si avisa con 48 horas de antelación a esta reunión, la Ciudad podrá hacer arreglos razonables para la asistencia especial. Si necesita servicios de traducción en español y armenio, avise con 72 horas de antelación. Las solicitudes de estos servicios deben hacerse al centro de llamadas de BurbankBus al (818) 246-4258 a más tardar el 11 de mayo de 2022.
FECHA: 27 de abril de 2022
ATTACHMENT 2-50
BurbankBus Title VI Program Triennial Update, 2022
ԾԱՆՈՒՑՈՒՄ BURBANKBUS ԾԱՌԱՅՈՒԹՅԱՆ
ՓՈՓՈԽՈՒԹՅԱՆ ՄԱՍԻՆ
Ի՞նչ է իրենից ներկայացնում:
Սույն ծանուցումով տեղեկացնում ենք ձեզ, որ Բըրբանք քաղաքի Տրանսպորտային հանձնաժողովը հանդիպում կիրականացնի՝ BurbankBus NoHo -ից դեպի Media District երթուղու սպասարկման այլընտրանքների վերաբերյալ համայնքի կարծիքը ստանալու համար: Կներկայացվի երեք տարբերակ՝ 1) գոյություն ունեցող երթուղու ընդլայնում շուրջօրյա սպասարկումով, 2) Նոր երթուղու ստեղծում Հյուսիսային Հոլիվուդի մետրոյի կայարանից մինչև Բըրբանք քաղաք ի կենտրոն, և 3) երթուղու ամբողջական վերացում։ Ստորև ներկայացված են յուրաքանչյուր երթուղու քարտեզները: 1-ին և 2-րդ տարբերակները կգործեն աշխատանքային օրերին՝ շուրջօրյա սպասարկումով: Հասարակությանը խրախուսում ենք ներկա գտնվել այս հանդիպմանը և ներկայացնել առաջ արկի վերաբերյալ իրենց մեկնաբանությունները: Հանրային հանդիպումը տեղի կունենա`
Ամսաթիվ` Երկուշաբթի, մայիսի 16, 2022թ.
Ժամ` 17:00
Վայր` Սենյակ 104, Համայնքային ծառայությունների շենք
150 N. Third St., Burbank, California 91502
Հանրային բոլոր մեկնաբանությունները կքննարկվեն Բըրբանք քաղաքի Տրանսպորտային հանձնաժողովի կողմից՝ նախքան առաջարկին կողմ կամ դեմ առաջարկ ներկայացնելը:
Հիմնվելով համայնքի կողմից ստացած տվյալների և Տրանսպորտային հանձնաժողովի առաջարկության վրա՝ Բըրբանքի քաղաքային խորհուրդը վեր ջնական որոշում կկայացնի Քաղաքային խորհրդի հետագայում կայանալիք հանրային նիստում:
Ինչպե՞ս կարող եմ լրացուցիչ տեղեկություններ ստանալ կամ ներկայացնել իմ կարծիքը:
• Զանգահարեք BurbankBus 818 -246-4258 հեռախոսահամարին կամ ուղարկեք հաղորդագրություն նշված էլ. հասցեին` [email protected] • Ուղարկեք գրավոր մեկնաբանությունները Բըրբանք քաղաքի Տրանսպորտային բաժնին, Ում` David Kriske, 150 N. Third փողոց, Բըրբանք CA 91502 • Մասնակցեք Ծառայությունների փոփոխությանը նվիրված հանդիպմանը՝ երկուշաբթի, մայիսի 16 -ին, 2022թ., ժամը 17:00 -ին, Բըրբանքի համայնքային ծառայության շենքում, 150 N. Third փողոց:
Բըրբանքի Քաղաքային խորհուրդը որոշում կկայացնի երեքշաբթի, հուլիսի 19 -ին, 2022թ., ժամը 18:00-ին, քաղաքապետարանի` 275 E. Olive Avenue, Քաղաքային խորհրդի պալատում նախապես նշանակված առաջարկվող ծառայության փոփոխության վերաբերյալ:
Գործող Կանաչ երթուղի (NoHo-Media District Առաջարկվող Կանաչ երթուղու երկարացում
երթուղի)
ATTACHMENT 2-51
BurbankBus Title VI Program Triennial Update, 2022
Այս հաստատությունը հաշմանդամություն ունեցողների համար հասանելի վայր է: Համաձայն հաշմանդամություն ունեցող ամերիկացիների համար օրենքի, եթե անհրաժեշտ է որևէ հատուկ օգնություն այս լսումներին մասնակցելու համար, խնդրում ենք կապվել ADA -ի համակարգողի հետ (818) 238 -5424 համարով ձայնային զանգով կամ (818) 238 -5035 TDD հեռախոսահամարով: Այս հանդիպումից 48 ժամ առաջ ծանուցումը քաղաքապետարանին հնարավորություն կտա ընդունելի միջոցներով կազմակերպել հատուկ օգնությունը:
Իսպաներեն և հայերեն թարգմանչական ծառայությունները հասանելի կլինեն 72 ժամ առաջ ծանուցմամբ: Նշված ծառայությունների համար հարցումները պետք է կատարվեն BurbankBus զանգերի կենտրոնի միջոցով (818) 246-4258 հեռախոսահամարով 2022թ. մայիսի 11-ից ոչ ուշ:
Ամսաթիվ` ապրիլի 27, 2022թ.
ATTACHMENT 2-52
BurbankBus Title VI Program Triennial Update, 2022
NOTICE OF PUBLIC HEARING FOR
CITY OF BURBANK 2022 TITLE VI TRIENNIAL PROGRAM UPDATE
What is this?
This notice is to let you know that the Transportation Commission of the City of Burbank will conduct a public hearing to receive community input on the City of Burbank 2022 Title VI Triennial Program Update for BurbankBus. The public is encouraged to attend this meeting and comment on the document. The public meeting will be held:
Date: Monday, June 20, 2022
Time: 5:00 p.m.
Place: Room 104, Community Services Building
150 N. Third St., Burbank, CA 91502; or
Via online web conference (see link below)
All public comments will be considered by the Transportation Commission prior to making a recommendation to City Council for adopting the document. Based on the community input received and the Transportation Commission’s recommendation, the Burba nk City Council will make a final decision at the City Council Meeting on July 26, 2022.
How do I find out more information or give my input?
• Call BurbankBus at 818-246-4258 or email [email protected]; or send written comments to the City of Burbank Transportation Division to: Roy Choi, 150 N. Third Street, Burbank, CA 91502.
• Attend the Transportation Commission Meeting in-person or online where this item will be discussed on Monday, June 20, 2022 at 5:00pm.
• Interested members of the public may also participate in the meeting via web conference. Please use the following link to access the meeting:
https://burbankca.zoom.us/webinar/register/WN_DywXQWGoRDG7F81b7sOKJ A
• If you experience difficulties using the web conference, you may also listen to the meeting by calling (720) 707 -2699 – enter Webinar ID: 874 0126 5670 and Passcode: 576239. Public Comments: To speak during the Public Comment period during the meeting, please use the link above to join the web conference by 5:00 pm.
City staff will connect speakers when the Public Comment portion of the agenda is announced.
• The Burbank City Council will make a decision to adopt the City of Burbank 2022 Title VI Triennial Program Update for BurbankBus at the City Council Meeting scheduled for Tuesday, July 26, 2022 at 6 PM.
In compliance with the City’s Title VI Program, if language translation assistance is needed to p articipate in this hearing, please contact the City’s BurbankBus at (818) 246 -4258.
Notification 72 hours in advance of this meeting will enable the City to make reasonable arrangements for language assistance. Request for translation services shall be m ade to BurbankBus no later than June 14, 2022.
DATED: June 6, 2022
ATTACHMENT 2-53
BurbankBus Title VI Program Triennial Update, 2022
AVISO DE AUDIENCIA PÚBLICA PARA LA
ACTUALIZACIÓN DEL PROGRAMA TRIENAL DEL TÍTULO VI DE LA CIUDAD DE BURBANK 2022
¿Qué es esto?
Este aviso es para informarle que la Comisión de Transporte de la Ciudad de Burbank llevará a cabo una audiencia pública para recibir comentarios de la comunidad sobre la Actualización del Programa Trienal del Título VI de la Ciudad de Burbank 2022 para BurbankBus. Se insta al público a asistir a esta reunión y c omentar sobre el documento. La reunión pública se llevará a cabo:
Fecha: Lunes 20 de junio de 2022
Hora: 5:00 p.m.
Lugar: Sala 104 del Community Services Building (Edificio de Servicios Comunitarios) 150 N. Third St., Burbank, CA 91502; o
Vía Retransmisión por Internet:
https://burbankca.zoom.us/webinar/register/WN_DywXQWGoRDG7F81b7sOKJA Todos los comentarios públicos serán considerados por la Comisión de Transporte antes de hacer una recomendación al Ayuntamiento para la aprobación del documento. Basado en los comentarios recibidos de la comunidad y la recomendación de la Comisión de Transporte, el Ayuntamiento de Burbank tomará una decisión final en la Reunión del Ayuntamiento el 26 de julio de 2022.
¿Cómo puedo obtener más información o dar mi opinión?
• Llame a BurbankBus al (818) 246 -4258 o envíe un correo electrónico a [email protected]; o envíe comentarios por escrito a la División de Transporte de la Ciudad de Burbank a: Roy Choi, 150 N. Third Street, Burbank, CA 91502. • Asista a la reunión de la Comisión de Transporte en persona o en línea donde se discutirá este tema el lunes 20 de junio de 2022 a las 5:00 pm.
• Los miembros interesados del público también pueden participar en la reunión a través de una conferencia web. Haga clic en el siguiente enlace para acceder a la reunión:
https://burbankca.zoom.us/webinar/register/WN_DywXQWGoRDG7F81b7sOKJA • Si tiene dificultades al usar la conferencia web, también puede escuchar la reunión llamando al número de teléfono de los Estados Unidos (720) 707 -2699 – escribir el numero de la conferencia web: 874 0126 5670 , código de acceso: 576239. Comentario público: para hablar durante el período de comentarios públicos durante la reunión, utilice el enlace anterior para unirse a la conferencia web antes de las 5:00 pm. El personal de la ciudad conectará a los oradores cuando se anuncie la sección de comentarios públicos de la agenda.
• El Ayuntamiento de Burbank tomará la decisión de aprobar la Actualización del Programa Trienal del Título VI de la Ciudad de Burbank 2022 para BurbankBus a través de una Reunión del Ayuntamiento programada para el martes 26 de julio de 2022 a las 6 p.m.
De conformidad con el Programa del Título VI de la Ciudad, si se nece sita ayuda con la traducción de idiomas para participar en esta audiencia, comuníquese con el BurbankBus de la Ciudad al (818) 246 -4258. La notificación 72 horas antes de esta reunión permitirá a la Ciudad hacer los arreglos razonables para la asistencia c on el idioma. La solicitud de servicios de traducción deberá enviarse a BurbankBus a más tardar 14 de junio de 2022.
FECHA: 6 de junio de 2022
ATTACHMENT 2-54
BurbankBus Title VI Program Triennial Update, 2022
ԲԸՐԲԵՆՔ ՔԱՂԱՔԻ 2022 TITLE VI ԵՌԱՄՅԱ ԾՐԱԳՐԻ ՆՈՐԱՑՄԱՆ ՎԵՐԱԲԵՐՅԱԼ ՀԱՆՐԱՅԻՆ ԼՍՈՒՄՆԵՐԻ ԾԱՆՈՒՑՈՒՄ
Ի՞նչ է սա:
Այս ծանուցման նպատակն է՝ տեղեկացնել ձեզ, որ Բըրբենք քաղաքի տրանսպորտային հանձնաժողովը հանրային լսումներ է անցկացնելու, որպեսզի ստանա BurbankBus-ի համար Բըրբենք քաղաքի 202 2 Title VI եռամյա ծրագրի նորացման վերաբերյալ հանրության կարծիքը: Հանրությանը հորդորում ենք մասնակցել հանդիպմանը և մեկնաբանել փաստաթուղթը: Հանրային հանդիպումը կանցկացվի՝ Ամսաթիվ` Երկուշաբթի, հունիսի 20, 2022թ.
Ժամը՝ 17:00 (5:00 p.m.)
Վայր` Սենյակ 104, Համայնքային ծառայությունների շենք
150 N. Third St., Burbank, CA 91502; կամ
Միջոցով Վեբ հեռարձակում՝
https://burbankca.zoom.us/webinar/register/WN_DywXQWGoRDG7F81b7sOKJA Բոլոր հրապարակային մեկնաբանությունները կքննարկվեն Տրանսպորտային հանձնաժողովի կողմից՝ նախքան քաղաքային խո րհրդին փաստաթուղթն ընդունելու առաջարկություն ներկայացնելը: Համայնքի ստացված տվյալների և Տրանսպորտային հանձնաժողովի առաջարկության հիման վրա Բըրբենքի քաղաքային խորհուրդը վերջնական որոշում կկայացնի 2022 թվականի հուլիսի 26-ին կայանալիք Քաղաքային խորհրդի նիստում:
Ինչպե՞ս կարող եմ լրացուցիչ տեղեկություններ ստանալ կամ ներկայացնել իմ կարծիքը:
• Զանգահարեք BurbankBus՝ (818) 246-4258 հեռախոսահամարով կամ էլ.նամակ ուղարկել՝ [email protected] հասցեով, կամ գրավոր մեկնաբան ություն ուղարկել՝ City of Burbank Transportation Division դեպի` Roy Choi, 150 N. Third Street, Burbank, CA 91502:
• Մասնակցեք տրանսպորտային հանձնաժողովի նիստին անձամբ կամ առցանց, որտեղ այս կետը կքննարկվի երկուշաբթի, հունիսի 20, 2022, ժամը 17:00-ին:
• Հանդիպմանը կարող են մասնակցել նաև հանրության հետաքրքրված անդամները վեբ-կոնֆերանսի միջոցով: Հանդիպմանը մուտք գործելու համար խնդրում ենք օգտագործել հետևյալ հղումը.
https://burbankca.zoom.us/webinar/register/WN_DywXQWGoRDG7F81b7s OKJA
• Եթե վեբ կոնֆերանսն օգտագործելիս դժվարություններ եք ունենում, կարող եք նաև լսել հանդիպումը՝ զանգահարելով (720) 707-2699. մուտքագրեք Webinar ID՝ 874 0126 5670 և ծածկագիր՝ 576239 : Հանրային մեկնաբանություններ. Խոսել հանդիպման ընթացքում հանրային մեկնաբանությունների
ժամանակաշրջանում: , խնդրում ենք օգտագործել վերը նշված հղումը՝ մինչև երեկոյան ժամը 17:00-ն միանալու վեբ կոնֆերանսին: Քաղաքի աշխատակազմը ATTACHMENT 2-55
BurbankBus Title VI Program Triennial Update, 2022
միացնելու է խոսնակներին, երբ հրապար ակվի օրակարգի հանրային մեկնաբանությունների մասը:
• Բըրբենքի քաղաքային խորհուրդը որոշում կկայացնի ընդունել Բըրբենք քաղաքի 2022 թվականի վերնագրի VI եռամյա ծրագրի թարմացումը BurbankBus-ի համար քաղաքային խորհրդի նիստում, որը նախատեսված է երեքշաբթի, հուլիսի 26, 2022, երեկոյան 6-ին:
Համաձայն City’s Title VI ծրագրի, եթե այս լսումներին մասնակցելու համար լեզվական թարգմանության աջակցություն է անհրաժեշտ, խնդրում ենք կապվել Քաղաքի BurbankBus-ին (818) 246 -4258 հեռախոսահամարով: Այս հանդիպումից 72 ժամ առաջ ծանուցումը քաղա քապետարանին հնարավորություն կտա խելամիտ միջոցներ ձեռնարկել լեզվական օգնության համար: Թարգմանչական ծառայությունների հարցումը պետք է կատարվի BurbankBus-ին ոչ ուշ, քան 2022 թվականի հունիսի 14-ը:
Ամսաթիվ` 6 հունիսի, 2022թ
ATTACHMENT 2-56
BurbankBus Title VI Program Triennial Update, 2022
NOTICE OF CITY COUNCIL MEETING FOR
CITY OF BURBANK 2022 TITLE VI TRIENNIAL PROGRAM UPDATE
What is this?
This notice is to inform the public that there will be a Burbank City Council meeting regarding the City of Burbank 2022 Title VI Triennial Program Update for BurbankBus. Title VI of the Civil Rights Act of 1964 protects people from discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance. The public is encouraged to attend this meeting and comment on the document. The Burbank City Council meeting will be held:
Date: Tuesday, September 13, 2022
Time: 6:00 p.m.
Place: City Hall – City Council Chambers
275 E. Olive Ave, Burbank, CA 91502
How do I find out more information or give my input?
• Call BurbankBus at (818) 246 -4258 or email [email protected]; or send written comments to the City of Burbank Transportation Division to: Karen Pan, 150 N. Third Street, Burbank, CA 91502.
• Participate in the City Council meeting to discuss this item on Tuesday, September 13, 2022, at 6:00 p.m . The meeting will be held at the City Council Chambers in City Hall at 275 E. Olive Avenue in Burbank, or, if conditions change due to the ongoing state of emergency involving COVID-19, then the meeting may be held at such alternative virtual meeting location as identified on the posted agenda that may be located online at https://www.burbankca.gov/web/city-clerks- office/meeting-agendas-and-minutes.
• Members of the public can provide their comments in person or by telephone by calling (818) 238-3335 on the City Council meeting date and time.
In compliance with the City’s Title VI Program, if language translation assistance is needed to participate in this hearing, please contact the City’s BurbankBus at (818) 246- 4258. Notification 72 hours in advance of this meeting will enable the City to m ake reasonable arrangements for language assistance.
DATED: August 26, 2022
ATTACHMENT 2-57
BurbankBus Title VI Program Triennial Update, 2022
CONVOCATORIA A LA REUNIÓN DEL CONSEJO MUNICIPAL PARA
LA ACTUALIZACIÓN TRIENAL 2022 DEL PROGRAMA DEL TÍTULO VI DE LA
CIUDAD DE BURBANK
¿Qué es esto?
Esta convocatoria es para informarle al público que se llevará a cabo una reunión del Consejo Municipal de la Ciudad de Burbank sobre la Actualización Trienal 2022 del Programa del Título VI de la Ciudad de Burbank para BurbankBus. El Título VI de la Ley de Derechos Civiles de 1964 protege a las personas contra la discriminación basada en la raza, color y nacionalidad en los programas y actividades que reciben ayuda financiera federal. Se alienta al público a que asista a esta reunión y proporcione su opinión s obre el documento. La reunión del Consejo Municipal de la Ciudad de Burbank se llevará a cabo:
Fecha: martes 13 de septiembre de 2022
Hora: 6:00 p. m.
Lugar: Municipalidad – Sala del Consejo Municipal
275 E. Olive Ave, Burbank, CA 91502
¿Cómo puedo obtener más información o dar mi opinión?
• Llame a BurbankBus al (818) 246 -4258 o envíe un correo electrónico a [email protected]; o envíe los comentarios escritos a la División de transporte de la Ciudad de Burbank a: Karen Pan, 150 N. Third Street, Burbank, CA 91502.
• Participe de la reunión del Consejo Municipal para debatir sobre este tema el martes 13 de septiembre de 2022 a las 6:00 p. m. La reunión se llevará a cabo en la Sala del Conse jo Municipal en la Municipalidad ubicada en 275 E. Olive Avenue en Burbank, o, si las condiciones cambian debido al estado de emergencia actual relacionado al COVID -19, entonces la reunión puede llevarse a cabo en el lugar de reunión virtual alternativo qu e se indique en el programa publicado, que puede encontrarse en línea en
https://www.burbankca.gov/web/city-clerks-office/meeting-agendas-and-minutes. • Los miembros del público pueden proporcionar sus comentarios en persona o por teléfono llamando al (818) 238-3335 en la fecha y hora de la reunión del Consejo Municipal.
En cumplimiento del Programa del Título VI de la Ciudad, si se necesita asistencia de traducción de idiomas para participar en esta audiencia, póngase en contacto con BurbankBus de la Ciudad al (818) 246-4258.La notificación con 72 horas de antelación de esta reunión permitirá a la Ciudad hacer los arreglos razonables para la asistencia lingüística.
FECHADO: 26 de agosto de 2022
ATTACHMENT 2-58
BurbankBus Title VI Program Triennial Update, 2022
ԾԱՆՈՒՑՈՒՄ՝ ԲԸՐԲԵՆՔ ՔԱՂԱՔԻ ԵՌԱՄՅԱ ԾՐԱԳՐԻ ԳԼՈՒԽ VI-Ի 2022 ԹՎԱԿԱՆԻ ԹԱՐՄԱՑՈՒՄՆԵՐԻՆ ՆՎԻՐՎԱԾ ՔԱՂԱՔԱՅԻՆ ԽՈՐՀՐԴԻ ՆԻՍՏԻ
ՎԵՐԱԲԵՐՅԱԼ
Ի՞նչ է սա:
Այս ծանուցումը հանրությանը տեղեկացնելու համար է, որ Բըրբենքի քաղաքային խորհրդի նիստ կանցկացվի, որը նվիրված է BurbankBus -ի վերաբերյալ Բըրբենք քաղաքի եռամյա ծրագրի Գլուխ VI-ի 2022 թվականի թարմացումներին: 1964 թվականի Քաղաքացիական իրավունքների մասին օրենքի Գլուխ VI -ը դաշնային ֆինանսական աջակցություն ստացող ծրագրերում և գործունեության մեջ մարդկանց պաշտպանում է ռասայական պատկանելության, մաշկի գույնի և ազգային ծագման հիման վր ա խտրականությունից: Հանրությանը հորդորում ենք ներկա գտնվել նիստին և մեկնաբանություններ անել՝ կապված փաստաթղթի հետ: Բըրբենքի քաղաքային խորհրդի նիստը տեղի կունենա՝
Օրը՝ երեքշաբթի, սեպտեմբերի 13, 2022թ.
Ժամը՝ 18:00 (6:00 p.m.)
Վայրը՝ Քաղաքապետարան – Քաղաքային խորհուրդ
275 E. Olive Ave, Burbank, CA 91502
Ինչպե՞ս կարող եմ լրացուցիչ տեղեկություններ իմանալ կամ առաջարկ անել:
• Զանգահարեք BurbankBus՝ (818) 246-4258 հեռախոսահամարով, կամ էլփոստ ուղարկեք [email protected] հասցեով, կամ գրավոր առաջարկներ ուղարկեք Բըրբենք քաղաքի տրանսպորտի բաժին՝ Karen Pan, 150 N. Third Street, Burbank, CA 91502:
• Երեքշաբթի օրը, 2022թ. սեպտեմբերի 13 -ին, ժամը 18:00 -ին (6:00 p.m.) մասնակցեք Քաղաքային խորհրդի նիստին՝ քննարկելու այս հարցը: Նիստը տեղի կունենա Բըրբենքում՝ 275 E. Olive Avenue հասցեում գտնվող Քաղաքապետարանի Քաղաքային խորհրդի դահլիճում, կամ եթե COVID -19 ներառող ներկայիս արտակարգ իրավիճակի պատճառով պայմանները փոխվեն, ապա նիստը կարող է անցկացվել այլընտրանքային վիրտուալ նիստին այն վայրում, որը նշված է ներկայացված օրակարգում, որը կարող է անցկացվել առցանց՝ https://www.burbankca.gov/web/city-clerks-office/meeting- agendas-and-minutes հղումով:
• Հանրության անդամներն իրենց մեկնաբանությունները կարող են ներկայացնել անձամբ կամ զանգահարելով (818) 238 -3335 հեռախոսահամարով Քաղաքային խորհրդի նիստի օրը և նշված ժամին:
Համաձայն Քաղաքային ծրագրի Գլուխ VI-ի՝ եթե այս լսումներին մասնակցելու համար թարգմանչական աջակցություն է պահանջվում, խնդրում ենք կապվել քաղաքի BurbankBus-ի հետ (818) 246 -4258 հեռախոսահամարով: Նախօրոք՝ այս նիստից 72 ժամ առաջ ծանուցելը Քաղաքին հնարավորություն կտա ողջամիտ միջոցներ ձեռնարկել լեզվական աջակցության համար:
ԾԱՆՈՒՑՄԱՆ ՕՐԸ՝ Օգոստոսի 26, 2022թ.
ATTACHMENT 2-59
BurbankBus Title VI Program Triennial Update, 2022
Appendix D
BurbankBus Senior and Disabled Transit Survey Results
[Available on the next page.]
ATTACHMENT 2-60
1 memo
to: Adam Emmer, City of Burbank from: Jim Moore
re: 2021 BBS&D survey date: November 24, 2021
Since 1974, the City of Burbank has provided a demand-response service specific to seniors (age 60 and older) as well as persons with disabilities (regardless of age) who are Burbank residents. Prior to the onset of the COVID-19 pandemic (March 2020) approximately 5,400 unlinked trips were provided each month The service is provided on a reservation -based, shared-ride basis. A fleet of nine 25 -foot City-owned vehicles are used, and all drivers are City employees.
Approximately every two years the City conducts a s urvey of Senior & Disabled Transit customers. (A customer survey of Burbank Bus riders is conducted during the intervening year.) While the Fall 2021 survey included many questions similar in scope to prior surveys, this latest effort also sought to learn what, if any, impact the pandemic may have had on the survey participant’s travel needs, behavior, and priorities.
The survey was made available/distribu ted through a variety of channels including 1) mailed to 269 registrants within the BBS&D customer database, 2) via displays at the Joslyn Center as well as other City buildings, 3) targeted distribution to persons residing in various senior housing complexes in Burbank, and 4) via the City’s home-delivery meal program.
Every survey mailer/packet included a postage-paid reply envelope, and every respondent was entered into a random drawing for a series of $25 VISA gift cards. Nearly 100 valid responses were received, one- third more than the 2017 survey.
Presented below is the survey data along with discussion as warranted. 25852 McBean Pkwy #187
Valenica, CA 91355
888.743.5977: p
www.moore-associates.net
ATTACHMENT 2-61
2 1. How has the pandemic impacted/affected your use of Senior & Disabled Transit? The City continued to provide its Senior & Disabled Transit service albeit on a reduced basis due to the significant decline in customer demand. Forty-three percent of respondents indicated “ride less”. When combined with the seven percent indicating “no longer ride”, this translate s to nearly 50 percent of the total respondent sample.
Interestingly, nearly 40 percent stated the pandemic had no impact on their use of the City’s Senior & Disabled Transit service. Based on other recent transit rider surveys conducted within the Los Angeles area, we believe this figure would have been considerably higher had the survey been conducted in Fall 2020.
Also of interest is the 12 percent which indicated “ride more”. We believe at least part of this can be attributed to service reductions implemented by other public transportation providers within the area.
37.8%
12.2%
42.9%
7.1%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
No impact Ride more Ride less No longer ride
n = 98
ATTACHMENT 2-62
3 2. During 2021, did you make any trips using….
Persons residing in Burbank have access to a variety of transportation options (public as well as private) in addition to the City’s Burbank Bus and Senior & Disabled Transit services. For instance, a number of LA Metro bus lines operate in and through Burbank, and the city is also located within LA Metro’s evolving micro-transit service area. Access Services, Los Angeles County’s Americans with Disabilities Act ( ADA)- complementary paratransit service, also covers Burbank.
Interestingly, nearly 30 percent of respondents indicated some use of LA Metro bus service in 2021. This is believed to be considerably higher than indicated in prior years’ surveys, and suggests a significant portion of the survey respondents are able to access a bus stop (either on their own or with assistance).
Again, there is a high degree of (self-reported) potential mode-shift (especially given the historic customer base).
An additional 20 percent indicated some use of Access Services in 2021, a service which is limited to ADA- certified individuals. This suggests an opportunity for mode-shift from the City’s Senior & Disabled Transit service to Access Services (at least as it pertains to ADA-certified persons).
On an aggregate basis, nearly 30 percent of respondents reported some use of a taxi/private shuttle/Uber/Lyft. This is interesting given the cost of using such services is typically higher than public transit. What we don ’t know, admittedly, are details regarding the frequency of use for these services.
Nonetheless, this suggests a future opportunity for a potential subsidized-ride pilot program.
20.6%
10.8%
29.4%
4.9%
11.8%
16.7%
2.9%
0%
5%
10%
15%
20%
25%
30%
35%
Access Services City Ride LA Metro bus Metro Micro Private taxi/shuttle
Uber/Lyft Metro’s via
service
n = 102
ATTACHMENT 2-63
4 3. What is your most frequent destination when riding Senior & Disabled Transit? Other (please specify)
Adult school 1
Grocery store 2
Work 2
Bank 1
Hair salon 4
Movies 1
Gym 1
Farmer's Market 1
Train station 1
Need Sunday service 1
Similar to prior Senior & Disabled Transit surveys, accessing medical/healthcare services remains (by far) the most common trip purpose (64 percent ). This was followed by “shopping” (40 percent), “senior center” (17 percent), and “church” (10 percent). Selection of multiple responses was permitted.
Therefore, the response tallies exceed 100 percent.
Within the “Other” grouping were 16 responses many of which could be recategorized under “shopping and/or personal errand”. The most common was “hair salon”.
63.7%
9.8%
16.7%
40.2%
14.7%
0%
10%
20%
30%
40%
50%
60%
70%
Doctor/healthcare Church/religious
service
Senior Center Shopping Other (please specify)
n = 102
ATTACHMENT 2-64
5 4. In a typical week, how often do you ride aboard Senior & Disabled Transit? Nearly three -quarters of all respondents indicated riding 1 -2 times/week. In future surveys we recommend this question be rephrased as “How many round -trips do you make in a typical week using Senior & Disabled Transit?”
5. What is the main reason you ride Senior & Disabled Transit?
73.4%
22.8%
3.8%
0%
10%
20%
30%
40%
50%
60%
70%
80%
1-2 times/week 3-4 times/week Everyday
n = 79
27.5%
52.9%
25.5%
0%
10%
20%
30%
40%
50%
60%
No access to personal
vehicle
No longer drive Other
n = 102
ATTACHMENT 2-65
6 Other (please specify)
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 76 74.5 74.5 74.5
avoid parking 2 2.0 2.0 76.5
blind 1 1.0 1.0 77.5
cannot drive due to disabilities 1 1.0 1.0 78.4
convenience 1 1.0 1.0 79.4
disabled 2 2.0 2.0 82.4
Doctor or market 1 1.0 1.0 83.3
Don't own a car 1 1.0 1.0 84.3
easier than finding parking 1 1.0 1.0 85.3
I don't use it 1 1.0 1.0 86.3
influenced by medication 1 1.0 1.0 87.3
makes life easier 1 1.0 1.0 88.2
never drove 1 1.0 1.0 89.2
no gas money 1 1.0 1.0 90.2
pain from being disabled 1 1.0 1.0 91.2
parking 1 1.0 1.0 92.2
physically not well 1 1.0 1.0 93.1
prefer over driving 1 1.0 1.0 94.1
quick 1 1.0 1.0 95.1
severely disabled 1 1.0 1.0 96.1
Used to rider to the Doctor, no
longer leave my house
1 1.0 1.0 97.1
when car breaks down or to
places where parking is
unavailable
1 1.0 1.0 98.0
When I can't get a ride from
family/friends
1 1.0 1.0 99.0
When I don't feel like driving 1 1.0 1.0 100.0
Total 102 100.0 100.0
Given the program’s target demographics (e.g., seniors, persons with disabilities), it is not surprising the primary use motivators are “lack access to personal vehicle” and “no longer drive”.
In future surveys, recommend including two additional response options for this question: “affordability (i.e., costs less than driving)”, and “avoid parking”. Both these responses were included within the “Other” category.
The majority of the “ Other” responses can be attributed to either “no access to vehicle” or “no longer drive”.
ATTACHMENT 2-66
7 6. When traveling on Senior & Disabled Transit, are you normally accompanied by an attendant or a companion?
The vast majority of dial-a-ride users ride alone. Approximately 21 percent travel with either an attendant or companion.
7. If Senior & Disabled Transit was not available, how would you typically travel? The results for this question are particularly revealing. Similar to prior BBS&D surveys, reliance on family/friends is a common travel option. However, 31 percent cited “Burbank Bus”, 27 percent “LA Metro bus”, and 23 percent “Access Services”. Here again, multiple res ponses were allowed, so the response tallies exceed 100 percent.
Yes, 21.9%
No, 78.1%
n = 96
15.7%
3.9%
11.8%
10.8%
10.8%
22.5%
46.1%
9.8%
26.5%
31.4%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Would not make trip/would not travel
Metro Micro
Uber/Lyft
Private taxi
Walk/bicycle
Access Services
Rely on family/friends
Drive myself
LA Metro bus
BurbankBus
n = 102
ATTACHMENT 2-67
8 Less than 16 percent said they would not make the trip/travel. Collectively , this suggests an opportunity for mode-shift not revealed in prior surveys.
8. When making your ride reservation, are you typically able to obtain your desired pick-up time? A team of highly experienced City staffers handle day-to-day call-taking and reservation-booking activities.
Their acumen at effective dispatching (i.e., balancing demand with inventory) is borne out by the very positive ratings for Questions 8 and 9.
9. Are you able to schedule your return ride easily?
Yes, 86.3%
No, 13.7%
n = 95
Yes, 82.8%
No, 17.2%
n = 93
ATTACHMENT 2-68
9 10. In terms of OVERALL service quality, how would you rate the City of Burbank’s Senior & Disabled Transit service?
Nearly 90 percent of all survey participants scored the service as either “excellent” or “good”. This aggregate score compares favorably with similar services operating in California.
11. Do you own or have access to….?
One-third of respondents indicated having access to “text messaging”, while nearly half indicated “email”.
We believe this is notable given the program’s core customer demographics.
64.6%
25.0%
5.2% 5.2%
0%
10%
20%
30%
40%
50%
60%
70%
Excellent Good Neutral Fair
n = 96
41.2%
48.0%
30.4%
33.3%
0%
10%
20%
30%
40%
50%
60%
Smart phone Email Internet Text messaging
n = 102
ATTACHMENT 2-69
10 12. Do you have a valid driver license?
Nearly 46 percent of all respondents cited possession of a driver license. Given some of the other survey data, we suspect many respondents use the terms “driver license” and “government-issued identity card” interchangeably.
Yes, 45.5%
No, 54.5%
n = 99
ATTACHMENT 2-70
BurbankBus Title VI Program Triennial Update, 2022
Tract Total
Population
*Minority
Populations
*%
Minority
Persons
Population
for whom
Poverty
Status is
Determined
Population
with
Income in
the Past
12 Months
Below
Poverty
Level
% in
Poverty
3101 5,987 1,716 28.7% 5,975 112 1.9%
3102.01 5,475 1,076 19.7% 5,475 360 6.6%
3102.02 5,038 1,534 30.4% 5,038 776 15.4%
3103 2,668 743 27.8% 2,668 57 2.1%
3104 3,213 791 24.6% 3,204 196 6.1%
3105.01 4,005 2,899 72.4% 3,995 322 8.1%
3106.01 6,799 3,933 57.8% 6,799 1,214 17.9%
3106.02 2,814 1,191 42.3% 2,814 204 7.2%
3107.01 2,451 635 25.9% 2,451 524 21.4%
3107.02 7,161 2,194 30.6% 7,105 1,287 18.1%
3107.03 4,903 1,625 33.1% 4,903 1,216 24.8%
3108 5,224 2,334 44.7% 5,213 754 14.5%
3109 6,401 3,054 47.7% 6,374 507 8.0%
3110 3,845 1,907 49.6% 3,845 259 6.7%
3111 4,064 2,023 49.8% 4,042 257 6.4%
3112 3,200 1,183 37.0% 3,185 118 3.7%
3113 3,963 1,719 43.4% 3,963 646 16.3%
3114 2,299 611 26.6% 2,286 159 7.0%
3115 5,682 2,264 39.8% 5,682 398 7.0%
3116 6,923 2,138 30.9% 6,923 945 13.7%
3117 5,876 1,555 26.5% 5,664 446 7.9%
3118.01 2,850 1,618 56.8% 2,850 326 11.4%
3118.02 3,924 2,738 69.8% 3,913 679 17.4%
City Total 104,765 41,481 39.6% 104,367 11,762 11.3%
*Per FTA Title VI Circular: Minority populations include persons having origins in: American Indian or Alaska Native, Asian, African American, Latino, and Native Hawaiian or Other Pacific Islander racial groups.
Source: U.S. Census Bureau, 2013-2017 American Community Survey, Table DP05 and Table S1701 by census tract for the City of Burbank (2013-2017 American Community Survey 5-Year Estimates)
Appendix E
Minority, Low-income, and LEP Populations in Burbank by Census Tract Table E.1
Minority and Low-income Populations in Burbank by Census Tract
ATTACHMENT 2-71
BurbankBus Title VI Program Triennial Update, 2022
Appendix E
Minority, Low-income, and LEP Populations in Burbank by Census Tract Table E.1
Minority and Low-income Populations in Burbank by Census Tract Census
Tract
Total
Population
*Minority
Populations
*%
Minority
Persons
Total
Population
for whom
Poverty
Status is
Determined
Population
with
Income in
the Past
12 Months
Below
Poverty
Level
% in
Poverty
3101 5,245 1,592 30.4% 5,239 518 9.9%
3102.01 5,908 1,489 25.2% 5,889 381 6.5%
3102.02 4,863 899 18.5% 4,824 460 9.5%
3103 2,947 684 23.2% 2,909 156 5.4%
3104 3,438 996 29.0% 3,438 144 4.2%
3105.01 4,037 3,135 77.7% 4,020 393 9.8%
3106.01 6,924 3,274 47.3% 6,905 1,260 18.2%
3106.02 2,764 905 32.7% 2,764 144 5.2%
3107.01 2,121 459 21.6% 2,121 546 25.7%
3107.02 6,567 2,078 31.6% 6,544 1,235 18.9%
3107.03 4,517 1,157 25.6% 4,517 716 15.9%
3108 5,124 2,025 39.5% 5,114 686 13.4%
3109 6,144 2,930 47.7% 6,117 324 5.3%
3110 3,516 1,813 51.6% 3,516 528 15.0%
3111 4,191 2,025 48.3% 4,182 685 16.4%
3112 3,155 1,041 33.0% 3,150 192 6.1%
3113 3,857 1,859 48.2% 3,857 251 6.5%
3114 2,245 634 28.2% 2,235 79 3.5%
3115 6,013 2,281 37.9% 6,013 284 4.7%
3116 6,707 2,250 33.5% 6,655 1,100 16.5%
3117 5,966 2,188 36.7% 5,717 297 5.2%
3118.01 2,896 1,704 58.8% 2,896 426 14.7%
3118.02 4,266 2,758 64.7% 4,255 245 5.8%
City Total 103,411 40,176 38.9% 102,877 11,050 10.7%
*Per FTA Title VI Circular: Minority populations include persons having origins in: American Indian or Alaska Native, Asian, African American, Latino, and Native Hawaiian or Other Pacific Islander racial groups.
Source: U.S. Census Bureau, 2016-2020 American Community Survey, Table DP05 and Table S1701 by census tract for the City of Burbank (2016-2020 American Community Survey 5-Year Estimates)
ATTACHMENT 2-72
BurbankBus Title VI Program Triennial Update, 2022
Appendix E
Minority, Low-income, and LEP Populations in Burbank by Census Tract Table E.2
LEP Populations in Burbank by Census Tract
Census
Tract
Total
Population
for whom
Language is
Determined
TOTAL
Burbank
Population
that Speak
English
less than
"very
well"
Spanish
Speaking
Population
that
Speack
English
“less than
very well”
% Spanish
LEP
Armenian
Speaking
Population
that Speak
English
“less than
very well”
%
Armenian
LEP
3101 5,523 1,396 156 2.8% 838 15.2%
3102.01 5,413 931 263 4.9% 491 9.1%
3102.02 4,781 1,163 201 4.2% 676 14.1%
3103 2,729 296 24 0.9% 215 7.9%
3104 2,995 607 153 5.1% 77 2.6%
3105.01 3,296 970 683 20.7% 109 3.3%
3106.01 5,945 1,186 263 4.4% 271 4.6%
3106.02 2,290 243 144 6.3% 4 0.2%
3107.01 2,386 622 74 3.1% 463 19.4%
3107.02 7,180 2,124 347 4.8% 1,344 18.7%
3107.03 5,058 1,329 63 1.2% 715 14.1%
3108 4,980 725 495 9.9% 67 1.3%
3109 5,805 778 654 11.3% 2 0.0%
3110 3,790 660 420 11.1% 69 1.8%
3111 3,694 604 481 13.0% 39 1.1%
3112 2,986 285 159 5.3% 67 2.2%
3113 3,625 224 156 4.3% 26 0.7%
3114 2,105 203 93 4.4% 45 2.1%
3115 5,196 403 275 5.3% 0 0.0%
3116 6,900 465 195 2.8% 0 0.0%
3117 5,315 614 297 5.6% 149 2.8%
3118.01 2,812 540 376 13.4% 26 0.9%
3118.02 3,497 1,105 756 21.6% 112 3.2%
City Total 98,301 17,473 6,728 6.8% 5,805 5.9%
*2011-2015 American Community Survey 5-Year Estimates
Source: U.S. Census Bureau, 2011-2015 American Community Survey, Table B16001 by census tract for the City of Burbank. 2020 data for B16001 is not available at this time.
ATTACHMENT 2-73
BurbankBus Title VI Program Triennial Update, 2022
Appendix F
Documentation of Council Actions Related to Title VI
[Intentionally blank for the approved City Resolution.] ATTACHMENT 2-74