City Of Burbank
Plastic Waste Reduction
Business and Resident Survey
Results
Presented by ReCREATE Waste Collaborative, LLC.
Attachment 3
Are you a business owner/manager OR a customer?
Attachment 3 - Page 2
Total Customer Responses Received = 730
Burbank
Responses: 156
Non-Burbank
Responses: 315 Unknown: 259
Attachment 3 - Page 3
1) Do you agree takeout containers and single-use plastic foodware items contribute to litter and pollution in the City of Burbank? Over 80% agree or
strongly agree that
single-use plastic
items pollute the City.
Attachment 3 - Page 4
2) Is it important for the City of Burbank to reduce the amount of single-use plastic foodware items that end up in the city’s landfills, streets, and waterways? Over 80% agree or
strongly agree it is an
important issue!
Attachment 3 - Page 5
3) Should the City of Burbank ban the sale and distribution of polystyrene (Styrofoam) food service products and shipping materials within the city? Attachment 3 - Page 6
4) Should the City of Burbank ban the use of single-use plastic foodware (cutlery, straws, cups, etc.) in food and beverage establishments? Attachment 3 - Page 7
5) Would you be more likely to bring a reusable cup for a beverage purchase if the City of Burbank were to impose a 25-cent fee on disposable cups?
Over 50% would
bring their own
cups!
Attachment 3 - Page 8
6) If a restaurant uses polystyrene (Styrofoam) takeout containers and single- use plastic foodware are you less likely to eat there?
A restaurant's use of
Styrofoam and plastic
accessories deters 50% of
respondents from eating
there and does not affect
30% of respondents.
Attachment 3 - Page 9
General Customer Feedback
Attachment 3 - Page 10
This is a positive change for the City and plastic pollution is an important issue that should be addressed
Concerns about how this could negatively affect businesses due to costs / implementation
Having to bring reusables could be an inconvenience to
customers
Creating an incentive program to reward voluntary
reductions instead of increasing costs for customers
Provide more education and outreach,
especially in schools
Support for more City events and general
public outreach so consumers are aware of
the changes
#1
#2
#3
#4
#5
#6
Attachment 3 - Page 11
Total Business Owner/Manager Responses Received = 628
Burbank
Responses: 47
Non-Burbank
Responses: 234 Unknown: 347
Attachment 3 - Page 12
Respondents by business type:
Attachment 3 - Page 13
1) Is it important for the City of Burbank to reduce the amount of polystyrene (Styrofoam) and single-use plastic foodware items that end up in the city’s landfills, streets, and waterways?
Over 75% agree and
strongly agree this is an
important issue.
Attachment 3 - Page 14
2) What items does your business currently provide to
customers for takeout?
Top 3 items provided:
1. Plastic cutlery
2. Plastic cups
3. Plastic straws / stirrers
Attachment 3 - Page 15
3) What are the challenges to providing compostable fiber instead of single-use plastic to-go foodware?
Top 3 Challenges:
1. Quality/performance of containers
1. Cost of containers
1. Finding products - supply/s ourcing
Attachment 3 - Page 16
4) What are the challenges to providing reusable foodware for dine-in? Top 3 Challenges:
1. Cost to procure and maintain
reusable food
ware
1. Additional infrastructure
needed
1. Addition
al staff needed
Attachment 3 - Page 17
5) What are the challenges of the City of Burbank requiring a 25- cent fee charged to customers for using a single-use cup? Top 3 Challenges:
1. Corporate structure / decision
making prot
ocol
1. Staff training and consistency of
follow-through
1. Cu
stomer satisfaction
Attachment 3 - Page 18
6) What are the challenges of providing straws, utensils, condiments and other foodware accessories ONLY when
requested by the customer?
Top 3 Challenges:
1. Staff training and consistency
of follow-throug
h
1. Staff time needed to implement
and monitor
1. St
orage space for self-serve
utensi
l station
Attachment 3 - Page 19
7) What are the advantages of providing compostable fiber instead of singl use plastic to-go foodware?
#1 Advantage:
More sustainable option / less waste
Attachment 3 - Page 20
8) What are the advantages of providing reusable foodware for dine-in? #1 Advantage:
Good marketing opportunity for
business
Attachment 3 - Page 21
9) What are the advantages the City of Burbank requiring a 25-cent fee charged to customers for using a single-use cup?
#1 Advantage:
Good marketing opportunity for
business
Attachment 3 - Page 22
10) What are the advantages of providing straws, utensils, condiments and other foodware accessories ONLY when requested by the customer?
#1 Advantage:
Cost savings - less products used
Attachment 3 - Page 23
11) Does your business already implement measures/best
practices to reduce the use of single-use items?
Attachment 3 - Page 24
12) Would a ban on single-use plastic foodware items create a hardship for your business?
Attachment 3 - Page 25
General Business
Owner/Manager Feedback
Attachment 3 - Page 26
Protecting the environment is important
Potential to be very expensive for small businesses and suppliers
Businesses will need support from the City
Education on alternatives to plastic will be
needed
Banning plastics is necessary but should be
done gradually
Customers may feel reusables are
unhygienic
#1
#2
#3
#4
#5
#6
Attachment 3 - Page 27