Attachment 1 — Burbank City Council, June 4, 2024

Attachment 1
Applications and Resumes
Submit Date: Apr 10, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
13 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I have been interested in sustainability, environmental, and pollution issues for years and have had participation in certain issues via the Burbank Sustainability Council. I believe I could make a bigger impact by being part of the council and developing effective strategies that help Burbank meet its environmental goals.

Education
Bachelors of Science, Aerospace Engineering Master's of Science, Mechanical Engineering Additional Pertinent Courses or Training
FAA Part 107 Commercial Drone Pilot's License
Armond Matevosian
Uclan Drive
Burbank CA 91504
Mobile:

Homes N' Drones Owner
Commercial Drone Pilot &
Engineer
Armond Matevosian

Upload a Resume
Other Pertinent Skills, Experience or Interests
Project Management; Product Design; Product Development; EV Infrastructure development and design; alternative energy solutions; microgrids; solar; etc.

Community Involvement
Specify current or prior service on a City Board, Commission or Committee:
n/a
List Community activities in which you are involved:

Drone Advocacy Group; Hope for Paws; Howl of the Dog; Drones for Good; If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

Rules of law and ethics prohibit members from participating in and voting on matters in which they may have a direct or indirect conflict of interest including a financial interest. Are you aware of any potential conflicts of interest which may develop from your occupation or financial holdings in relation to your responsibilities as a member of the Board, Commission or Committee to which you seek appointment?
Yes No
If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700). (If you should have any questions about this matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

Armond Matevosian

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainability Member
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

Highly motivated and successful Mechanical Engineer & FAA Certified Commercial Drone Pilot (sUAS) with a unique multi-disciplinary background that encompasses 20-plus years of product development, mechanical design, sustainability and infrastructure development.

Develop lifecycle management for current and emerging solutions for the EV Transportation solutions.

Create site development protocols and lead new product integration for vehicle fleets.

Logistical and technical operations for a construction firm by overseeing daily tasks and providing on-site guidance and direction to contractors and work-crew.

What are your goals in serving on this Board/Commission/Committee? To identify and implement solutions to Burbank's sustainability and clean environment challenges.

Perform analyses of current and future issues, needs, and address them with available solutions and alternative pathways to meet various goals.

Develop brainstorming
groups and think tanks that can offer fast, efficient, and realistic plans and paths to success.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position
What are your goals in serving on this Board/Commission/Committee? Supplemental Questions
Acknowledgement
Armond Matevosian
Acknowledgment No. 1 - General

ARMOND MATEVOSIAN
Los Angeles ·
· linkedin.com/in/amatvos

EXPERIENCE
NOVEMBER 2023 – PRESENT
COMMERCIAL DRONE PILOT/MECHANICAL ENGINEER, HOMES N’ DRONES FAA Certified Commercial Drone Pilot performing video and photo services for a variety of different industries along with mechanical design capabilities using Solidworks for product design and development. • 1.5 years of flight time using DJI drones.
• Full flight services ranging from high res videography and stand-alone photography using DJI Mini 3 Pro drones • Perform both video and photo editing for object or site analysis, marketing, sales, and presentation purposes. • Offer flight training and support for drone flights, maintenance, and regulations.

OCTOBER 2022 – NOVEMBER 2023

MECHANICAL SOLUTIONS/DESIGN ENGINEER, BLACK & VEATCH
Develop lifecycle management for current and emerging solutions for the EV Transportation solutions. • Coordinated with OEMs to ensure solutions offer the latest market and product offerings • Communicated effectively within team and sectors, particularly with segment leaders and client executives • Provided engineering support for new product development in the charging hardware sector

JANUARY 2021 – SEPTEMBER 2022

PRODUCT DEVELOPMENT ENGINEER, THE LION ELECTRIC
Create site development protocols and lead new product integration for vehicle fleets. • Offered clients and customers project management services for their charging infrastructure, facilitating the deployment and operations of their vehicle fleets.
• Performed planning and activity reports on the various projects in progress. • Worked with multiple partners such as power utilities and EVSE vendors to assist in charging sites build-outs. • Develop vehicle load profile tools that analyze vehicle performance and range capabilities over various routes.

APRIL 2019 – DECEMEBER 2020
SITE / PRODUCT DEVELOPMENT ENGINEER, EVGO SERVICES, LLC.

Responsible for EV charging system infrastructure expansion and deployment. • Developed infrastructure cost estimating tools for initial site construction feasibility studies. • Performed first order structural analysis for the development of mobile rapid deployment charging rigs. • Performed EV charging station layout feasibility studies to assist site development teams. • Acted as liaison between site dev. and project management teams, streamlining site design and build-out.

JUNE 2012 – MARCH 2019

TECHNICAL PROJECT MANAGER, FREELANCE CONSULTANT
Led the logistical and technical operations for a construction firm by overseeing daily tasks and providing on-site guidance and direction to contractors and work-crew.

2 | P a g e
• Incorporated a philosophy of “sustainability” by using low environmentally impacting product choices. • Developed weekly workforce goals and schedules, adjust project time-lines on-the-fly, and perform weekly status reviews with detailed actual-vs.-estimated cost rundowns that track project performance. • Established and nurture vendor relationships and secure contracts so as to ensure reliable material acquisition. • Performed initial risk management to limit scope creep by developing solutions to potential issues. • Responsible for advertising, staging, and showings of properties and developing online portfolios for resale. • Successfully achieved 30-50% YOY revenue growth by streamlining workforce and material acquisition; average total project costs run around $700K over a two-to-three-month duration.

JUNE 2006– APRIL 2012

MECHANICAL DESIGN ENGINEER/TECHNICAL LIAISON, JET PROPULSION LABS/NASA Developed mechanical packaging solutions of high-powered electronics hardware for JPL’s flight qualified, unmanned planetary science instruments.
• Headed electronics packaging efforts for the CheMin instrument’s 28kV power supply on Mars MSL Rover. • Designed and developed mission critical high-powered electronics (HPE) packaging solutions for several of JPL’s high profile planetary science projects: OCO, CoNNect; GRAIL, JUNO, MRO, SMAP, and CloudSat. • Led technical liaison efforts between different teams ultimately reducing labor costs up to 30% by streamlining team connectivity and project workflow.
• Conducted weekly project design reviews that included addressing issues, product modifications, project impacts, ECOs, manufacturing concerns, final product delivery, and customer experience. • Optimized designs via thermal and structural analysis (FEA) using Solidworks Simulation. • Developed standardized CAD models and templates improving design productivity by 50%. • Designed and installed data monitoring instrumentation for product testing and evaluation. • Developed fixtures and jigs for product testing and assembly. • Awarded five individual design recognition accolades reflecting exemplary mechanical packaging design

FEB 1997 – MAY 2006

MECHANICAL DESIGN ENGINEER, INDEPENDENT CONTRACTOR
Provided mechanical engineering, product design, and client liaison services for a variety of companies and institutions on a contract basis.
• Caltech Engineering & Consulting Pasadena, CA
• JPL/NASA Robotic Unmanned Products Pasadena, CA
• Systronix Electric Vehicle Power Systems Torrance, CA

EDUCATION

VIRGINIA POLYTECHNIC UNIVERSITY, BLACKSBURG, VA
Masters of Science (MSc), Mechanical Engineering

CALIFORNIA POLYTECHNIC INSTITUTE, POMONA, CA
Bachelor of Science (BSc), Aerospace Engineering

FAA, UAS (UNMANNED AIRCRAFT SYSTEM)
Certified Commercial UAS (Drone/Remote Pilot in Command) License

DASSAULT SYSTEMS, SOLIDWORKS CERTIFICATION
Certified Associate, Solidworks Corporation

Armond Matevosian
• Advanced 3D modeling and surfacing
• Simulation - Thermal/Structural
• Eye for innovative and aesthetic design
• Opto-mechanical packaging
• Prototype development
• Test planning and assembly procedures
• Electronics packaging
• Certified Solidworks Associate (CSWA)
• Cradle-to-grave design experience
• Flight projects experience
• Automotive/Alternative Energy
• Aerospace
• Consumer Products
• Food and Beverage Products
• Software Sales and Training
• Consulting
• Astronomy/Telescope Technology
• Entertainment and Rides
JPL – CheMin
• CheMin - Chemistry and Mineralogy Lab for rock and soil characterization JPL – CoNNect
• CoNNect - Communications, Navigation, & Networking re-Configurable Testbed JPL – Ion Atomic Clock

JPL – GRAIL/RSB
• Gravity Recovery and Interior Laboratory & Radio Science Beacon JPL – JUNO

Caltech – KIRMOS
• KIRMOS - Keck Infra-Red Multi-Object Spectrograph
Systronix – EV Electronics

TWT –“Madonna” Cross

Lunar Rover Concept – Jules
Vernes

2D to 3D Transformation

Lofting & Rendering

Complex Curvatures

Reflections & Studio Effects

Submit Date: Apr 10, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
7 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I love Burbank, environmental economics, and sustainability. I would love to apply my experience in social analytics to improve community outreach.

Education
B. A. UC Santa Cruz - business economics. Thesis on hydrogen transportation economics MBA UNLV business management with focus on service marketing Additional Pertinent Courses or Training
Sustainable energy economics
Nicholas Schenck
North Parish Place
Burbank CA 91506
Home:

BuzzFeed inc. Director of Social Analytics Data Analytics Nicholas Schenck

Upload a Resume
Other Pertinent Skills, Experience or Interests
Website design marketing and social advanced analytics and statistics using r/python Sustainable living composting & sustainable gardening Energy efficiency improvements Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

None to date
List Community activities in which you are involved:

Beach cleanups with Surfrider Blood donation
If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

Nicholas Schenck

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

Extensive social marketing and analytics experience via BuzzFeed Energy economics
focused education/degree UC Santa Cruz
Illustration/website/app design experience
Personal
energy and sustainablity projects including weather proofing, lawn replacement, and smart home energy improvements.

What are your goals in serving on this Board/Commission/Committee? To serve present and future Burbank citizens with well considered analysis, strong community outreach and smart cost effective solutions that make burbank healthier and more sustainable.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

NICHOLAS SCHENCK
World-class Analytics and Data Science Team Leader
Specialized in Applied Analytics Leveraging AI/ML • Committed to Nurturing Talent

TECHNICAL SKILLS
Data Science & Analysis: Skilled in R, Python, as well as SQL. Specializes in applying ML/AI to analytical questions using classification, forecasting, and natural language processing techniques.

Business Intelligence & Visualization: Advanced Looker (including LookML), Tableau, & Business Objects.

Additional Technical Skills: GitHub, BigQuery administration & optimization, DBT, JIRA & Program management.

PROFESSIONAL EXPERIENCE
BuzzFeed, Director of Social Analytics Los Angeles/New York Previous: Director of Content & Revenue Analytics, Sr Manager of Strategic Operations April 2015 - Present As the leader of Social Analytics at BuzzFeed, I have been fortunate to learn the depths of social analytics from not only the most extraordinarily creative people but also through extensive experimentation and observation.

With stakeholders ranging from clients, production teams, executive leadership, investors, celebrities, and even at times the White House; we must have high integrity, interpretability, grace under pressure, and timeliness.

Highlights:
● Led and nurtured a diverse team of Analysts, Scientists, and Managers, facilitating their professional and technical growth.
● Personally developed social data pipelines, including a full Instagram Reels data pipeline with dashboards within 3 days of the API’s announcement.
● In 2017, developed machine learning models for content classification that ensured brand-safe and contextually relevant targeting. This has since averaged over 500K in additional revenue per year and is utilized in over 85% of direct-sold YouTube campaigns.
● Played a vital role in developing data models, identifying KPIs, and creating dashboards used widely across the organization.
● Brought an LLM analytics model into production, utilizing Python and R, that classified millions of social posts that delivered faster and new content insights.
● Developed in-house multilingual sentiment analytics tools used widely for large campaign analysis. ● Led a team of analysts in collaboration with engineers to get a full social data model and reporting capable of speaking quickly to all major social platforms. ● Applied AI/ML to analytical models to forecast revenue within 5% of actuals for the year. ● Led A|B analysis of social video content that caused our social video revenue to jump from a rounding error to a major revenue stream bringing in millions per year.

LinkedIn • Github •

Sitel, Beats by Dr . Dre Operations and Reporting Analyst Las V egas August 2012 - April 2015
In this role, I applied analytics to improve customer service and product development. I designed data collection systems, relational databases, and analytics dashboards. I focused on process improvement, product issue identification, and service benchmarking.

Highlights:
● Developed reports for the social performance of Beats By Dre’s service on social channels including Twitter and Facebook.
● Implemented social listening tools to help identify and intervene in potential PR and product issues. ● Created product defect reporting systems by collaborating with the Engineering to give clear timely recommendations for product improvement.
● Reduced product returns per contact by over 10% by using data-driven prompting. ● Developed and implemented consumer-facing data collection mechanisms collecting product data across over 10 different languages.

UNLV, Marketing Specialist & App Developer Las V egas
May 2011 - Jun 2012
Developed iOS & Android apps, and created materials for social and print marketing for sports, wellness programs, and events.

EDUCATION
Master’s in Business Administration University of Nevada, Las V egas Bachelor of Arts - Business Management Economics University of California, Santa Cruz Thesis: “Under Pressure: A Viability Analysis, Industry Perspective & Business Strategy for the Hydrogen-based transportation industry.”

ADDITIONAL EXPERIENCE
Children’s book Author & Illustrator - published “Dino Pet Store” which advocates for pet adoption as well as raising funds for the Best Friends Society.

LinkedIn • Github •

Submit Date: Apr 11, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
24 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I recently retired from Kaiser Permanente where I served as a strategist/consultant. I have extensive experience in multicultural marketing, diversity, equity, inclusion and belonging (DEIB), culturally responsive customer and consumer engagement, and program/project management. I would like to stay busy and offer my skill set and experience that, I hope, the city will find useful.

Education
Bachelor of Arts, Communication Arts
Lulut Garcia-Ladia
North Shelton Street
Burbank CA 91506
Mobile:

N/A N/A
Retired from Kaiser
Permanente as Project
Management Lead
Lulut Garcia-Ladia

Upload a Resume
Additional Pertinent Courses or Training
I have a PMP (Project Management Professional) certification from PMI (Project Management Institute).

Other Pertinent Skills, Experience or Interests
I was a DEIB educator/facilitator. I am bilingual--English and Filipino/Tagalog. I also know ASL (American Sign Language) at a conversational level. I was part of Class #36 of BPD's Burbank Community Academy.

Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

I was part of Class #36 of BPD's Burbank Community Academy.

List Community activities in which you are involved:

I worked with a group of women that organized the "Walk with the Mayor" event led by Tamala Takahashi.

If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commision
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

Marketing Communications DEIB Project/Program Management What are your goals in serving on this Board/Commission/Committee? Explore opportunities to be more involved in the community and encourage resident engagement in programs and projects that make Burbank safe, successful, and thrive.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

Not sure at this time. I am open to suggestions where my skillset and experience will be applicable.

Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position
Marketing Communications DEIB Project/Program Management What are your goals in serving on this Board/Commission/Committee? Explore opportunities to be more involved in the community and encourage resident engagement in programs and projects that make Burbank safe, successful, and thrive.

Supplemental Questions
Acknowledgement
Lulut Garcia-Ladia
Acknowledgment No. 1 - General

LULUT GARCIA-LADIA, PMP
Email: | Location: Burbank, CA 91506 | Phone:

LinkedIn: www.linkedin.com/in/lulut-garcia-ladia-pmp

1 Bilingual Multicultural Markets Strategist/Consultant Highly experienced multicultural marketing strategist with expertise in diversity, equity, inclusion and belonging (DEIB), culturally responsive customer engagement, and program/project management.

CORE COMPETENCIES
Diversity, Equity, Inclusion, and Belonging (DEIB) Strategy Development and Execution | Culturally Responsive Customer, Consumer, and Workforce Engagement | Multicultural B2B/B2C/B2B2C Marketing Communications | Program and Project Management | Business Consulting | Cross-functional Team Leadership, Engagement, and Collaboration | Content Research, Development, and Management | Sales Enablement and Training | Market Messaging and Engagement

PROFESSIONAL EXPERIENCE
Project Management Lead, Market Messaging and Engagement Kaiser Permanente | August 2021 – October 2022
• Developed B2B/B2C/B2B2C market messaging and engagement strategies, emphasizing the impact of health equity on population health, wellness, and well-being.
• Improved RFP/RFR/RFI processes, ensuring consistent responses, better content organization, time efficiency, and efficient request triage.
• Researched, developed, and managed content for Kaiser Permanente's internal portal (InfoSource), focusing on Equity, Inclusion, & Diversity (EID) Strategy and Commitments, Health Equity, Workforce Equity, Culturally Responsive Care and Engagement, LGBTQ+ Support, and Social Health Strategy. • Enhanced user experience by reviewing and improving content organization of the Strategic Conversations Guide on the external portal (Showpad).
• Implemented an electronic change order form and automated change request process for updating the Strategic Conversations Guide, resulting in better intake, progress tracking, and time saved for reporting and metrics.

Project Management Lead, Multicultural Markets
Kaiser Permanente | August 2018 – August 2021
• Developed training programs and tools to support market-facing teams in articulating Kaiser Permanente's value story regarding culturally responsive care, population health management, health disparities, and health equity. • Created external-facing resources and tools highlighting the importance of DEIB, the impact of cultural and language barriers and social determinants of health, and the benefits of an inclusive workplace. • Oversaw the refresh of the "Leading Inclusively" DEIB handbook to promote inclusive attributes and practices. • Designed DEIB tools for employers, such as the Program Team Guide, Worksite Assessment, and Goal Setting Worksheet, providing guidance for an effective DEIB strategy. • Enhanced the Employee Interest Survey to foster workforce engagement and inclusivity by incorporating inclusive language and space for demographic information.
• Collaborated with stakeholders across Marketing, Brand, Legal and Regulatory, DEIB teams, Customer Engagement Solutions, Proposal Development, and Sales and Account Management to ensure accurate content and compliance. • Authored articles and contributed content to various publications/communication channels to keep market-facing teams informed about DEIB, health equity, and social health.

LULUT GARCIA-LADIA, PMP
Email: | Location: Burbank, CA 91506 | Phone:

LinkedIn: www.linkedin.com/in/lulut-garcia-ladia-pmp

2 Business Consultant, Multicultural Markets
Kaiser Permanente | October 2012 – August 2018
• Developed training programs and materials to support market-facing teams in engaging with brokers/consultants, customers, and members/patients.
• Led the production of bilingual marketing materials, including enrollment/member engagement videos in English, Spanish, Cantonese, Mandarin, Korean, and Vietnamese.
• Contributed to the research, development, and organization of Multicultural Markets pages on the internal portal, encompassing strategy development, marketing materials, training, and proof points.

ADDITIONAL RELEVANT EXPERIENCE
Advertising agency experience: Marketing communications strategy development and execution, account management, production and traffic management, budget management, and vendor relations.

Clients: Nestle, El Pollo Loco, Universal Studios, Baskin Robbins, Nutro Products, Langers Juice, Bell+Howell, KOCE-TV, Marie Callenders, Epoch Internet, Applied Computer Solutions, and Mutoh America

EDUCATION
Bachelor of Arts in Communication Arts, Miriam College (formerly, Maryknoll College), Philippines

LANGUAGES
Bilingual – English and Filipino/Tagalog and American Sign Language (ASL)

CERTIFICATIONS and LICENSES
• Project Management Institute (PMI): Project Management Professional (PMP)® • National Wellness Institute (NWI): Professional Certification for Multicultural Competency in Wellness • Pragmatic Institute: Foundations and Market Modules

PROFESSIONAL DEVELOPMENT
• Linkage: Women in Leadership (WIL) – Completed Foundations module; served as team co-lead • Wellness Council of America (WELCOA) – Achieved Faculty Status • Asian Pacific Community Fund (APCF) Board Leadership Program – Graduated October 2020 • Asian Pacific Islander Forward Movement (APIFM) – Advisory Board Member (2020-2023) • Kaiser Permanente: Diversity, Equity, and Inclusion (DEI) - Certified Master Level Facilitator: Diversity & Health Video Series, Inclusive Leader Model, Unconscious Bias, Multigenerational Diversity, and Equity vs. Equality
- Marketing, Sales, Service, and Administration: Education and Events Committees – Educator and consultant - EID: Southern California Regional EID Council and Health Plan Operations EID Community of Practice - Business Resource Group (BRG): Kaiser Permanente Asian Pacific Islander Association (KPAPIA), Co-chair and consultant for marketing and events planning and execution; Kaiser Permanente Ability (KPability); Women Empowered @KaiserPermanente (WE@KP)
- Qualified Bilingual Staff – Level 2 (Filipino/Tagalog)

Life-long resident
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I would like to serve on the Sustainable Burbank Commission to bring my professional and personal perspective on how we can improve sustainability for Burbank residents.

Education
I hold a B.A. in Journalism, M.A. in Communications, Plant-based Culinary Certificate, and Plant-based Nutrition Certificate.

Tenny Minassian
Bethany Road
Burbank CA 91504
Home:

Self-employed Vegan Lifestyle Coach Business Owner
T enny Minassian

Upload a Resume
Additional Pertinent Courses or Training
I also completed a plant-based ambassador program and regularly attend webinars and training related to sustainability. I used for work for LA County and am familiar with commissions because our department had two so we worked closely with them.

Other Pertinent Skills, Experience or Interests
I have a lot of volunteer experience, including the RISE program through the City of Burbank.

Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

So far, I have not served on a board, commission, or committee.

List Community activities in which you are involved:

I am looking to get more involved with the community and am interested in joining this commission as well as assisting in other city initiatives like the new dog park that is opening up.

If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainability
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

My knowledge of and interest in sustainability stems from my vegan lifestyle and now my business as a vegan coach.

What are your goals in serving on this Board/Commission/Committee? I want to bring a different perspective to the commission based on my personal experience and help come up with ideas to help serve my community.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

Cultural Arts Commission
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position
I am a writer and published author with a love of art and music.

What are your goals in serving on this Board/Commission/Committee? I would love to help collaborate with artists from all backgrounds who can represent Burbank and our beautiful community. It is important to bring our own cultural lens to this work as well.

Supplemental Questions
Acknowledgement
Tenny Minassian
Acknowledgment No. 1 - General

E X P E R I E N C E
05/22 - present

04/17 – 05/22

10/16 - 04/17

03/16 - 10/16

09/15 - 03/16

08/15 - 09/15

09/12 - 01/14

E D U C A T I O N
| www.vegancoachtenny.com | L.A.

Tenny Minassian
VEGAN LIFESTYLE COACH – Self-employed
v Helped individual s transition to a veg an lifestyle an d guided businesses on adding vegan options
PUBLIC INFORMATION ASSISTANT – County of Los Angeles v Increased social media following by 40 percent, selected as writer and researcher for the Woolsey Fire Recovery Communications team, and recognized for excellent teamwork. Wrote and managed:
• Weekly external newsletters and intranet articles
• Website and social media content
• Marketing materials
• Strategic communications educating public on County programs DIGITAL MARKETING SPECIALIST – Dilbeck Real Estate v Increased brand awareness through digital marketing campaigns. Highlighted the uniqueness of each realtor through profiles and Q&A blog posts on the website. Focused outreach efforts on sharing events with various neighborhoods we served and spotlighted the company’s history as a family-owned and operated local business.

MARKETING & COMMUNICATIONS MANAGER – United Realty Group v Developed website and social media content, created marketing materials, designed business cards, and managed internal communications.

COMMUNICATIONS SPECIALIST – Institute for Education, Research, & Scholarships v Developed a system to place international students and graduates into internship and temporary roles nationwide. Worked with candidates to edit application materials and helped them highlight their skills. Built relationships with recruiters and HR professionals.

PR & MARKETING COORDINATOR – Pacific Heart, Lung & Blood Institute v Hired as temporary consultant – Lead on non-profit communications for a 5K fundraiser, including developing social media and blog content, updating the website with event details, and managing public relations.

EXECUTIVE ASSISTANT & SOCIAL MEDIA MANAGER – Minea U.S.A. v Managed social media accounts, and was recognized for excellent customer service through LiveChat. Assisted CEO with research for special projects and other tasks as assigned.
2013 - 2015

2008 - 2012
MASTER OF ARTS, COMMUNICATIONS – San Francisco State University v Member of The Society of Professional Journalists
v Qualitative research emphasis on social justice issues BACHELOR OF ARTS, JOURNALISM – California State University, Northridge v Member of the Business Honors Association

A W A R D S & S K I L L S

v Adobe Suite, Canva, HTML, Drupal, WordPress, PC & MAC literate v Udemy Certificates: Google Ads & Analytics, Project Management, Event Planning & Marketing, Creativity at Work, Grant Writing, Emotional Intelligence, Effective Management, and Instructional Design

Submit Date: May 06, 2022
Resubmitted for City Council
Consideration: April 12, 2024
Prefix First Name Middle Initial Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
20 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I have been employed as a public servant for the past 14 years, and the private real estate sector for the past 5 years, but I have been giving back to communities all of my life. During primary and secondary school ages, my parents had me engaged in various community matters from supporting campaigns of local candidates to being an active member of local community organizations. As an adult I have been supportive of organizations advocating for various disenfranchised groups. For years I have been looking for way to serve my community of residence, and I feel this is a fitting position and time to serve.

Charles L Wilson
N. Orchard Drive
Burbank CA 91506
Mobile:

BDO USA LLP Senior Manager
Commercial Real Estate
Advisory
Charles L Wilson

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Education
MASTER OF BUSINESS ADMINISTRATION, California State University, Long Beach CERTIFICATE IN BUSINESS STUDIES, University of California, Los Angeles BACHELOR OF SCIENCE ELECTRICAL ENGINEERING, California State University, Long Beach
Additional Pertinent Courses or Training
various (see professional background attachment)
Other Pertinent Skills, Experience or Interests
various (see professional background attachment for details) Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

This will be my second time serving on a City Board, Commission or Committee. I've served on the Community Development Goals Committee for the past 4 years.

List Community activities in which you are involved:

Recently I have been involved in children advocacy community activities in other locales, but this position will be my first community activity in the City of Burbank. (see professional background attachment for details)
If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700). (If
you should have any questions about this matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

I have a multifaceted background spanning professional and entrepreneurial experience in the real estate, digital media, themed entertainment, music and aerospace industries.

Since 2003, he has been providing
advisory services to small and medium sized enterprises seeking to maximize the full potential of their real estate investments.

For the past thirteen years I have been employed as a Deputy Assessor in Los Angeles County; the last eleven of which has been with the Major Real Property Division, with his tenure split between the Special Commercial and Possessory Interest Sections.

My advisory and valuation
experience spans a wide variety of small, large and complex projects including some of the most intricate and highly valued commercial properties within the State of California up to $200+ million in value.

I am
well versed in the analysis and valuation of hotels, shopping centers, and residential mixed use developments; with additional experience in office, industrial, residential and land property types.

I have a
Master of Business Administration degree from California State University Long Beach where his studies emphasized the sustainability of business organizations.

I also hold a Bachelor of Science Degree in
Electrical Engineering from California State University Long Beach.

Additionally, I have extensive
professional studies in real estate valuation, finance and investment analysis through my Certificate in Business Studies from the University of California Los Angeles, and my MAI designation with the Appraisal Institute.

I am a certified general real estate appraiser, real estate broker, advanced certified property tax appraiser , certified green building professional, and certified in hotel analytics.

I am a MAI
designated member of the Appraisal Institute, and also hold memberships with the International Council of Shopping Centers, the Urban Land Institute, Southern California Association of Non Profit Housing, the Asian American Hotel Owners Association, and the Orange County Association of Realtors.

What are your goals in serving on this Board/Commission/Committee? I seek to utilize my background and experience to serve and add value to the Sustainable Burbank Commission in the best manner possible.

Second Choice
Charles L Wilson
SECOND choice for Board/Commission/Committee appointment:

Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position What are your goals in serving on this Board/Commission/Committee? Supplemental Questions
Acknowledgements
Acknowledgment No. 1 - General

ALL INFORMATION SUBMITTED IS A PUBLIC RECORD AND WILL BE POSTED ON THE CITY’S WEBSITE. All City Board, Commission, and Committee members serve without compensation from the City. No person shall serve at the same time on more than one Board, Commission or Committee. All applicants must be electors of, and actually reside in the City of Burbank, with the exception of the Burbank Cultural Arts Commission and the Sustainable Burbank Commission. (Per BMC Section 2-1-405, 2-1-406, 2-1-407) I Agree
Acknowledgement No. 2 - City of Burbank COVID-19 Vaccination Policy I have read the City of Burbank Covid-19 Vaccination Policy and hereby agree to provide proof of vaccination or either a medical or religious exemption form. Upon receipt of the application City Clerk’s Office staff will contact me with further instruction. Vaccination documentation will not be disclosable to the public.

I Agree
Charles L Wilson

Professional Qualifications
Charles L. Wilson, MAI
Mr. Wilson focuses on commercial real estate valuation and advisory of institutional and SME real property throughout the USA. He has 20 years of professional experience providing financial reporting valuation, portfolio valuation, appraisal review, valuation management, dispute resolution, litigation support, and due diligence services.

CURRENT ROLE:

BDO –December 2021 to Present.

Senior Manager │ Real Estate Practice
Valuation & Business Analytics

Mr. Wilson’s responsibilities include valuation and advisory assignments regarding individual properties and portfolios for financial reporting, lending, estate planning, gifting, partnership issues, eminent domain, purchase price allocations, ad valorem taxation, litigation support, public offerings, and portfolio analysis.

EXPERIENCE:

Mr. Wilson has provided valuation and consulting services in all major commercial real estate asset classes including multifamily, retail, office, and industrial property types.

His areas of specialization include hospitality, shopping center, student housing and manufactured housing property types.

PRIOR EMPLOYMENT
Houlihan Lokey – August 2021 to December 2021
Senior Associate │ Real Estate Valuation & Advisory Services Altus Group – September 2018 to July 2018
Senior Consultant │ Altus Global Analytics – Real Estate Valuation & Advisory Services Los Angeles County – Office of the Assessor – August 2004 to August 2018 Deputy Assessor │ Major Real Property Division
Triwes Mortgage – January 2002 to July 2004
Mortgage Consultant

[email protected]
Direct:

Mobile:

South Flower Street
47th Floor
Los Angeles, CA 90071

Tel:

Fax:
www.bdo.com

PROFESSIONAL DESIGNATIONS/AFFILIATIONS
Member: MAI Designated Member of the Appraisal Institute Candidate Member of the CCIM Institute
Urban Land Institute
International Council of Shopping Centers

LICENSED
California Certified General Real Estate Appraiser: AG 041565

EDUCATION
M.B.A., California State University Long Beach
B.S., Electrical Engineering, California State University Long Beach

Charles L. Wilson, MAI

Notable Engagements
LA Stadium Company on behalf of Gibson, Dunn and Crutcher, LLP – Real Property Tax Consultation:

Real property tax assessment consultation on stadium new construction including strategizing on assessment process and review of assessment valuation by third party appraisal firm.

Oaktree Capital Management Company on behalf of Altus Group (Real Estate Income Fund and Real Estate Investment Trust) – Portfolio Valuation: Quarterly valuation and valuation management of two nationwide institutional portfolio. 27 apartment, 6 office and 2 industrial assets, including 6 apartments undergoing value-add renovated investment strategies. For use in financial reporting purposes.

James Campbell Company LLC on behalf of Altus Group – Portfolio Valuation: Annual valuation management of nationwide institutional portfolio. 82 industrial, office, retail, hotel, and ground lease assets. Engagement included asset management market summary and analytics presentation of the entire portfolio. For use in financial reporting purposes.

Crow Holdings on behalf of Altus Group – Portfolio Valuation: Quarterly valuation of nationwide institutional portfolio assets. 26 real estate assets including student, manufactured and senior housing, hotel, office and car wash property types. The 9 manufactured housing assets were undergoing value- add repositioning investment strategies. For use in financial reporting purposes.

Whitman Peterson LLC on behalf of Altus Group – Portfolio Valuation: Quarterly valuation of nationwide institutional portfolio. 21 hotels within the full, select, limited and glamping service classes. For use in financial reporting purposes.

Nuveen/TIAA on behalf of Altus Group – Portfolio and Acquisition Valuation: Annual and quarterly valuation of nationwide institutional portfolio assets. 9 student housing, 3 office and 4 commercial land assets. For use in financial reporting purposes.

Arizona State Retirement System on behalf of Altus Group – Portfolio Valuation: Annual and quarterly valuation of nationwide institutional portfolio assets. 10 industrial, office, hotel, and residential/commercial tract development assets. For use in financial reporting purposes.

Notable Presentations
"Considerations in the Assessment of High-Performance Buildings" Office of the Assessor In-Service Training, Los Angeles County, CA – December 2015 California Assessors' Association 113th Annual Conference, San Mateo, CA – October 2015 "The Real Property Appraisal Profession"
University of California Extension, Los Angeles, CA – March 2014 "Los Angeles County Real Property Assessment Practices" Society of Chief Appraisers Fall Meeting, Los Angeles, CA – November 2011 Sotheby’s International Realty - Los Feliz Brokerage, Los Angeles, CA – October 2010 "Grand Avenue Project Development, Los Angeles"
Office of the Assessor In-Service Training, Los Angeles County, CA – January 2008 "The Valuation of Residential Rehabs"
Office of the Assessor In-Service Training, Los Angeles County, CA – January 2006 Submit Date: Apr 18, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Hollywood Burbank Airport Citizen's Advisory Committee: Submitted Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
20+ years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I have lived in Burbank for over 20 years and I have raised my children here. I’ve seen how Burbank has changed some bad but mostly good. I would like to learn, understand and stay current on our state, local and community issues.

Education
I received my BA degree in Education in the State of Michigan and my Master's in Leadership Administration at California State-LA
Gail L Shaw-Hawkins
East Providencia Ave Unit D
Burbank CA 91501
Home: Mobile:

Retired EDUCATOR

TEACHER/TEST

COORDINATOR
Gail L Shaw-Hawkins

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Additional Pertinent Courses or Training
I have served on America in Class Teacher Advisory Board which is part of the National Humanities Center in North Carolina. I am now serving as Chairman of Apex Charter School Board, Los Angeles, CA. For a number of years, I have been a member of WASC, The Western Association of Schools and Colleges which is an official academic body responsible for the accreditation of public and private universities, colleges, secondary and elementary schools in California.

Other Pertinent Skills, Experience or Interests
I volunteer to for CASA LA- which stands for a Court Appointed Special Advocates, a national association in the United States that supports and promotes court-appointed advocates for abused or neglected children in order to provide children.

Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

None
List Community activities in which you are involved:

Court Appointed Special Advocate (CASA) of Los Angeles County Council for Educators administered by Council in Schools, a program of The Ojai Foundation If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700). (If you should have any questions about this matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

First Choice
FIRST choice for Board/Commission/Committee appointment:

Hollywood Burbank Airport Citizen's Advisory Committee.

Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

I would like to learn and become involved in the decision making process of the Hollywood Burbank Airport Citizen's Advisory Committee. and respond to the most pressing needs of the Ciry.

What are your goals in serving on this Board/Commission/Committee? To best suit the needs of the committee
Second Choice
SECOND choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position
I am now retired Educator with LAUSD and would like to become more involved in Burbank government and its committees
What are your goals in serving on this Board/Commission/Committee? To serve Burbank and it’s citizens which ever committee I’m allowed to be in.

Supplemental Questions
Gail L Shaw-Hawkins
Acknowledgement
Acknowledgment No. 1 - General

ALL INFORMATION SUBMITTED IS A PUBLIC RECORD AND WILL BE POSTED ON THE CITY’S WEBSITE. All City Board, Commission, and Committee members serve without compensation from the City. No person shall serve at the same time on more than one Board, Commission or Committee. All applicants must be electors of, and actually reside in the City of Burbank, with the exception of the Burbank Cultural Arts Commission and the Sustainable Burbank Commission. (Per BMC Section 2-1-405, 2-1-406, 2-1-407) I Agree
Gail L Shaw-Hawkins
Gail Shaw-Hawkins
Education
High Diploma: Chadsey Senior High School-
BA: Mercy College of Detroit-1983 MA/Administration/ Leadership: CA State LA-2003 Objective: To work with young people in the capacity of promoting and celebrating inclusion and diversity. Education is the solution to unlocking infinite possibilities and all students, no matter their abilities, have the right to be given the best education possible to insure their success in life.

Experience
Los Angeles Unified School District-Present
• Evergreen Continuation High School-2011-present-History Teacher/Lead Teacher/Test Coordinator, WASC Coordinator, Principal Designee in absent of principal being present at school.

Handling the Teacher Growth and Development Cycle (TGDC).which includes providing technical support with the My Professional Growth System online platform, providing support with meeting due dates by issuing reminders and ensuring pacing and schedules are on target, serving as the point person for the TGDC Stakeholder Feedback Surveys, completing Lead Teacher training web-based or in-person),providing feedback regarding the TGDC to the Talent Management Division and maintaining documentation of practice.

WASC Coordinator-Duties include orientation and training of all stakeholders regarding accreditation process.

Coordinate the establishment of leadership team, home groups and school wide focus groups. Also I have participate for five years on the visiting school committee for The Accrediting Commission for Schools, Western Association of Schools and Colleges observes the school in operation and other evidence; reviews student performance data; observes students engaged in learning; and dialogues individually and collectively with administrators, teachers, students, and other stakeholders.
• Apex Academy High School-History/Test Coordinator
Chairperson of Apex Academy School Board-new Charter -PazLo Education Foundation Mentoring Coordinator-mentoring young ladies with varies problem at home, school or relationships.

Testing Coordinator - oversee the administration of all test while adhering to District and State guidelines and regulations, the tes ting coordinator works with the principal and the Student Testing Unit to coordinate the proper administration of the tests.
• Mission Continuation High School-History/Lead Teacher/Test Coordinator, WASC Coordinator, Principal Designee in absent of principal being present at school.

Lead a group of young ladies through (Young Women from Adversity to Resiliency) Program through the Mayor’s Office of Gang Reduction and Youth Development under Mayor Antonio R. Villaraigosa. During this time I was also a WASC Visiting School Committee coordinator along with The WASC coordinator for Mission High School.

WASC Coordinator -Duties include orientation and training of all stakeholders regarding accreditation process.

Coordinate the establishment of leadership team, home groups and school wide focus groups.

Volunteer Experience
• LGBT community centers
• The ADL Holocaust Education
Institute
• AIDS Project Los Angeles
• Young Women: From Adversity to
Resiliency (YWAR) Program
• LAUSD Literacy Program
• Council for Educators
administered by Council in
Schools, a program of The
Ojai Foundation
• Member of National
Humanities Center's Teacher
Advisory Council
• Court Appointed Special
Advocate (CASA) of Los
Angeles County
• 2016 Fulbright-Hays Group Projects recipient

Submit Date: Apr 24, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
33 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I have loved my life in Burbank and have raised my two sons in this city. Both graduated from Burbank High as Salutatorian of their class and later graduated from Berkeley. During my work at The Walt Disney Company (23 years) I have been praised for my work ethics and my love for Process improvements. I would like very much to be a part of Sustainable Burbank Commission and make a difference.

Education
BS in Chemical Engineering
Emma Abrahamian
E. Magnolia Blvd.

Burbank CA 91501
Mobile:

Retired Senior Analyst
System expert - I have
managed Disney's all
online operating supplies
catalogs for over ten years.

Emma Abrahamian

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Additional Pertinent Courses or Training
I do not have special training but I have been on the Board of our building HOA and have managed another apartment building. Doing so I have noticed the problem areas where I would like make a contribution and hopefully improve the process.

Other Pertinent Skills, Experience or Interests
Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

I have not served on city board but have been active in several non-profit organizations.

List Community activities in which you are involved:

Now that I have retired I would like to participate in community activities.

If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

Rules of law and ethics prohibit members from participating in and voting on matters in which they may have a direct or indirect conflict of interest including a financial interest.

Are you aware of any potential conflicts of
interest which may develop from your occupation or financial holdings in relation to your responsibilities as a member of the Board, Commission or Committee to which you seek appointment?

Yes

No
If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700).
(If you should have any questions about this
matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) Emma Abrahamian
AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

First Choice
FIRST choice for Board/Commission/Committee appointment:

Commissoiner for the opening I saw: Sustainable Burbank Commission Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

Bachelor of Science in Chemical Engineering 23 years of service at Disney improving processes
What are your goals in serving on this Board/Commission/Committee? To share my point of view based on what I see in current processes to Second Choice
SECOND choice for Board/Commission/Committee appointment:

ALL INFORMATION SUBMITTED IS A PUBLIC RECORD AND WILL BE POSTED ON THE CITY’S WEBSITE. All City Board, Commission, and Committee members serve without compensation from the City. No person shall serve at the same time on more than one Board, Commission or Committee. All applicants must be electors of, and actually reside in the City of Burbank, with the exception of the Burbank Cultural Arts Commission and the Sustainable Burbank Commission. (Per BMC Section 2-1-405, 2-1-406, 2-1-407) I Agree
Emma Abrahamian
Submit Date: May 09, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
21 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I’m interested in supporting efforts for energy-efficient construction and retrofits and helping neighbors embrace the city’s sustainability programs.

Education
B.A. UC Santa Cruz Certification UC Davis Master Beekeeper Licensed Ca Real Estate Agent, NAR Green Designation
Additional Pertinent Courses or Training
Course ESG - Risks & Opportunities Course ESG - Strategy & Sustainability Carrie Diaz
N. Niagara St
Burbank CA 91505
Home:

Best Bees Co.

Certified Urban Beekeeper &
Operations Associate
Beekeeper & Business
Development Support
Carrie Diaz

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Other Pertinent Skills, Experience or Interests
Interested in sustainability
Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

Magnolia Park Merchants Association - Board Member
List Community activities in which you are involved:

Magnolia Park Small Business Owner 2005-2012 & 2020-2024 If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

Rules of law and ethics prohibit members from participating in and voting on matters in which they may have a direct or indirect conflict of interest including a financial interest.

Yes

No
If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700).
(If you should have any questions about this
matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

Carrie Diaz
First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

My experience as an urban beekeeper promoting/educating about biodiversity and sustainability.

What are your goals in serving on this Board/Commission/Committee? Support Burbank’s efforts to implement sustainability. Become more involved in sustainability on a city level.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

ALL INFORMATION SUBMITTED IS A PUBLIC RECORD AND WILL BE POSTED ON THE CITY’S WEBSITE. All City Board, Commission, and Committee members serve without compensation from the City. No person shall serve at the same time on more than one Board, Commission or Committee. All applicants must be electors of, and actually reside in the City of Burbank, with the exception of the Burbank Cultural Arts Commission and the Sustainable Burbank Commission. (Per BMC Section 2-1-405, 2-1-406, 2-1-407) I Agree
Carrie Diaz
Submit Date: May 09, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
20+ Years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

David Roesner
E. Tujunga Avenue
Burbank CA 91502
Home: Home:

Paramount Global Manager, Media Operations Entertainment / Media David Roesner

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Why are you interested in serving on a board, commission or committee? I'm specifically interested in this Partial-Term appointment to the Sustainable Burbank Commission, since as a former Commissioner I have no desire to compete against an Incumbent who remains capable and eager to serve. Since deciding it was time to return to formal civic service, I've been waiting to apply for just such an opportunity for "new" applicants to open up. I've been involved in the community life of Burbank since first landing here when coming to the LA area in 1999, and by 2004 had established myself in Burbank as a resident ever since. I have a great love of this city and its vibrant community; and not only as a Resident but also the father of a school-aged child I wish to remain a part of helping guide its long-term growth, evolution and sustainability for my years to come and those of my son beyond. In particular, as a long-time Renter and hopefully soon-to-be Burbank Home- Owner a concern dear to my heart is the affordability of housing, both for renters and new owners, as well as offering multi-unit residents increased opportunities for a sense of community investment as well as both financial and social equity. Burbank has no choice for growth except in multi-family housing (as with most of the LA area) and must focus attention on meeting the needs of multi-family residents (owners and renters, both) rather than just single-family home-owners. Furthermore, with the changing economy and increasing work- from-home (or "hybrid" like myself) impacting the city, we need a clear vision of the social, structural and economic changes this will bring to our significantly commuter-impacted city.

We must have the vision and determination to foresee and meat these changes and challenges head on. As a former Commissioner from the early Task Force days of the Sustainable Burbank Commission, I have the advantage of a previous knowledge base of the issues affecting Burbank as well the ability to bring Institutional Knowledge/Experience to the Commission. Nevertheless, I recognize that Burbank and the Commission have both evolved in the past six years, so instead of a "hit the ground running" approach my intention is to remain quiet and listen to learn where the pulse of the Commission is today before offering my potential contributions.

Education
Master of Fine Arts (Film & Television)
Additional Pertinent Courses or Training
Previous Experience on the Sustainable Burbank Task Force / Commission 2011-2018 Associated training and exposure to Economic, Ecological and Equity matters Various workshops in Recycling, Composting, Zoning, and related matters Other Pertinent Skills, Experience or Interests
Lean Six Sigma (Green Belt) Process Improvement Specialist Eagle Scout and current Cub Scout Den Leader Avid Neighborhood Walker / Verdugo Hills Hiker Community Involvement
Specify current or prior service on a City Board, Commission or Committee:
2011 to 2018 - Sustainable Burbank Task Force / Commission (Chairman 2014-2017) David Roesner

List Community activities in which you are involved:

Current - Cub Scout Pack 225 Den Leader, Miller Elementary Parent, regular Trail-Hiker in Verdugo Hills, various online communities (Burbank Facebook Group, Buy Nothing, Burbank Backyard Food Growers, Burbank Restaurant Support, etc.) Former - Burbank YMCA Kid's Self
Defense Instructor, Parks & Rec. Youth Volleyball Coach If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

Rules of law and ethics prohibit members from participating in and voting on matters in which they may have a direct or indirect conflict of interest including a financial interest.

Yes

No
If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700).
(If you should have any questions about this
matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
David Roesner
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

Former Sustainability Commissioner (2011-2018) and 3-time Chairman Other previously- described experience
What are your goals in serving on this Board/Commission/Committee? - Help Burbank focus on addressing the needs of multi-family residents which are our only growth demographic - Offer increased community engagement to multi-family residents to increase "community/emotional investment" rather than "transient resident" self- identification - Present Council with forward-looking/forward-compatible Policy options that address all of the "3 Es" of Sustainability ... Economy, Environment, Equity ... across multiple social, economic and residential demographics - Offer legacy/institutional knowledge to the Commission
Second Choice
SECOND choice for Board/Commission/Committee appointment:

DAVID ROESNER
E. Tujunga Ave. , Burbank, CA 91502-2711
(cell)

SKILLS & ROLES
• Manage Large, Multi-Functional Teams
• Experienced Project Manager (Lean SS, GB)
• Executive-level Client-Facing Experience
• Workflow & Process Improvement Expertise
• Digital Media, Metadata and Package Pipeline
• Software Tool UI/UX Design & Development

EXPERIENCE
PARAMOUNT STUDIOS (MAR 2020 – CURRENT)
Manager, Media Operations (Paramount Post – Jan ’21 to Present) • Manage Vendor Services Team
o 8-member and growing Operations staff
o 50% Staff-growth per-year for 2+ years
o Teach and Mentor junior staff
• Develop, Optimize and Streamline Workflows
o Achieved 4-5x per-Operator Process Improvement
o Adjust Workflows to meet emergent demands of new Territories, Specs & Technologies o Guide Tool Development to enhance Workflow Automation and Error Reduction o Migrate all Operations to Cloud-based Systems & Storage from former On-prem Workflows • Aggregate and Process Content for PlutoTV
o Drove 400% growth of Content Volume orders
o Worldwide Partner/Content-Provider Servicing
o Supervised multiple International Territory Launches
• Onboard and Provide Technical Support to Content Owners o Liaise with multiple teams across Paramount Global's worldwide Divisions and Brands o Support worldwide 3rd-Party Content Providers
• Distribute CBS Content to Worldwide Exhibition Portals o Amazon, Google, Hulu, Roku, Samsung, etc.

Project Coordinator (Product Fullfillment & Paramount Post) PLUTOTV TECH OPS – SEPT – DEC ‘20
• Perform all Project Coordination and TechOps responsibilities for PlutoTV Content • Provide Workflow Development and Process Improvement support for growing/evolving team ITUNES LIBRARY CONTENT – MAR TO AUG ‘20
• Manage Paramount Library Catalog (3K+) and Territory Storefronts (40K+) on iTunes • Integrate Miramax Library (350+ titles) for distribution by Paramount • Convert all storefronts to new iTunes VOD Flex Pricing specification BLUFOCUS (DEC 2018 – JULY 2019)
Operations Supervisor
• Supervise and Coordinate On-the-Floor Operations across Three (3) Daily Shifts • Forecast Staffing for New Projects, Flex Staff between Projects, Determine Contractor Needs • Report Daily Progress and Forecasts to Senior Management Project Manager
WALT DISNEY CO – Disney+ Episodic QC Project Manager
• Oversee Episodic QC team for Disney+ Streaming Service • Maintain On-Schedule / On-Budget Team Performance processing 7,500+ Packages • Manage 30-Member Team and QC Pipeline from Acquisition and QC through Reporting • Integrate and Synergize multiple Operations Teams across Workflow • Develop Unified Asset Tracking system and Implement throughout Pipeline • Identify and Implement Process Improvements throughout Workflow • Serve as Primary Point-of-Contact for Client

David Roesner - Digital Media Professional (818) 669-4950

DELUXE MEDIA SERVICES (2011 – AUG 2018) Account Manager MGM STUDIOS - Mastering Project Lead • Oversee Production Management of $6+ million Catalogue Mastering & Localization Project • Coordinate and Manage Digital Production Pipeline between multiple Facilities and Divisions • Lead 20-Member Project-dedicated Client Servicing/Production Management team • Optimize existing Workflows and Develop/Integrate New Workflows as needed 20TH CENTURY FOX & WARNER BROS. STUDIOS - iTunes Extras • Integrate Digital Home Delivery team (Fox) and workflows into Home Ent. (UHD/BD/DVD) • Manage encode, package and delivery of iTunes Extras content for New Release / Catalog MGM STUDIOS – Title Package Manager • Oversee client "Gold Level" content and organization into Mezzanine-Source Title Packages • Develop and Document S.O.P. for Title Package management and train Operations teams NICKELODEON STUDIOS • Manage Master QC & International Mastering workflows for 20+ Episodic Shows per season Workflow / Process Improvement Analyst • Design and oversee development of in-house tools for Workflow/Process Improvement • Collaborate with Ops to Develop/Implement Process Improvements to reduce systemic errors • Investigate Client-Rejections for Validity, Causality and Corrections needed PROCESS SUBJECT-MATTER-EXPERT (S.M.E.) Subject Matter Expert, Consultant and Escalation point for Multiple Processes and Workflows SONY DADC DIGITAL-BACKBONE (DBB) MEDIA ASSET MANAGEMENT SYSTEM o Design, maintain and train Ops team on proprietary tools to Log & Package DBB deliverables o 90%+ reduction in Rejection rate after Tool roll-out DISNEY TRAILER DEPOT o Develop & Document Procedures / Best Practices to deliver BD/DVD trailer authoring content o Train and hand-off to Operations teams then continue to Advise/Consult NETFLIX QUALITY ASSURANCE o Validate deliverable packages immediately prior to transmission to Netflix o Achieved Preferred Vendor Status - 98%+ Acceptance on First Delivery Operations Lead - Digital Media Packaging & iTunes QC • Asset/XML QC & Packaging for Amazon, DirecTV, Google, Hulu, iTunes, Netflix, etc. “EXTRA-PROFESSIONAL” ACTIVITIES SUSTAINABLE BURBANK COMMISSIONER (2011-2018, Chairman 2014 to 2017) • Advise City Council on sustainability policies • Guide design & development of legislation/projects • Lead conservation and sustainability outreach effort YOUTH/ADULT SPORTS COACH (2005-06 B-P&R, 2010-2013 BC-YMCA) • Kids Martial Arts & Self Defense and Youth/Adult Self-Defense Workshop – Burbank Cmty YMCA • Youth Volleyball Coach – Burbank Parks & Rec. SOFTWARE & TECHNOLOGY • Adobe Creative Suite, Final Cut Studio, Media 100 • Xytech, Filemaker Pro, relational database mgnt • Oxygen, XML Mark-up and Scripting • Macintosh OS X, Windows • MS Office Suite (Word, Excel, PowerPoint) • Digital media, BD/DVD, HD/SD tape & film exp EDUCATION MASTER OF FINE ARTS (MFA) 1992 Florida State University Conservatory in Motion Picture, TV & Recording Arts Film & Television Production BACHELOR OF ARTS (BA) 1990 University of Florida Interdisciplinary Film Studies Submit Date: May 30, 2023
Resubmitted for City Council
Consideration: May 10, 2024
First Name Middle Initial Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
33 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Nelson Better
E Orange Grove Ave,
Burbank CA 91501
Mobile:

COUNTY OF LOS ANGELES,

DEPARTMENT PUBLIC SOCIAL

SERVICES
Program Eligibility Worker Social Services
Nelson Better

Upload a Resume
Why are you interested in serving on a board, commission or committee? I am a passionate advocate for social and environmental justice issues. I am a proud member of the LGBTQ+ community and identify as a gay Latino. I am also a person with a disability. I embrace my identity as a source of strength and inspiration. I take pride in serving as a role model and a leader for others who face similar challenges and discrimination. Serving on a Board, Commission, or Committee would help amplify their voices and add a diverse perspective to issues affecting our city. In my personal and professional life, I’ve demonstrated strong leadership, organizational and interpersonal skills in previous roles as a manager, consultant, and volunteer. I have extensive experience working with diverse communities and stakeholders on various projects and initiatives. As a Multicultural Marketing Manager at Anthem Blue Cross Blue Shield, one of the large multi-national corporations where I worked and led marketing programs and initiatives for multi-ethnic segments in the U.S., I developed and executed outreach strategies to connect with residents, businesses, and organizations. My goal was to support local health and wellness initiatives and address healthcare disparities in communities with low or no insurance coverage. I have a solid educational foundation and a passion for learning. I love traveling and experiencing new cultures and faiths. I’ve fostered positive relationships and collaborations with other local, national, and international partners and stakeholders. Burbank is a global city. I bring a global perspective and an appreciation for diversity, which has helped me to understand and address the needs and interests of different groups and communities.

Education
Master of Global Management with Honors, Thunderbird School of Global Management, Arizona State University, Phoenix, AZ, and Washington, D.C. Bachelor of Arts in Interdisciplinary Studies, San Diego State University, San Diego, CA • Coursework focused on International Business, French, and Humanities. • Study abroad program in Paris, France. Marketing and Small Business Management Certificates, Los Angeles City College, Los Angeles, CA Additional Pertinent Courses or Training
Other Pertinent Skills, Experience or Interests
I am fluent in Spanish and proficient in French.

Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

This would be my first time serving on a City Board, Commission, or Committee.

List Community activities in which you are involved:

I am currently a Mentor at the Boys and Girls Club of Burbank and Greater East Valley through the Los Angeles County Mentorship Program. I am also a member of Beta Gamma Sigma (International Business Honor Society) and the Los Angeles Chapter of the San Diego State University Alumni Association.

Nelson Better

If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

Rules of law and ethics prohibit members from participating in and voting on matters in which they may have a direct or indirect conflict of interest including a financial interest.

Are
you aware of any potential conflicts of interest which may develop from your occupation or financial holdings in relation to your responsibilities as a member of the Board, Commission or Committee to which you seek appointment?

Yes

No
If you answer yes, explain in detail any potential conflicts in the same manner as required by the Fair Political Practices Commission’s Statement of Economic Interests (Form 700). (If
you should have any questions about this matter or need further information as it relates to your situation, please advise the City Clerk prior to submitting your application.) AB 1234 Training
The Board, Commission or Committee (collectively Board) you are seeking appointment to provides City reimbursement for attending trainings or conferences. Therefore, under State Law all members of the Board must receive at least two hours of ethic’s training, as prescribed by the Fair Political Practices Commission, within one year of appointment and once every two years thereafter.

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
Nelson Better
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

I am interested in serving on the Sustainable Burbank Commission because I care about sustainability and its impact on people and the planet. I learned about the 2030 Agenda for Sustainable Development Goals (SDGs) at Thunderbird School of Global Management, where I attended graduate school. The SDGs are 17 goals that all United Nations countries agreed to pursue in 2015. They aim to end poverty and other deprivations while improving health, education, inequality, economic growth, climate change, oceans, and forests.

I learned how to apply the SDGs framework to analyze and address global challenges and opportunities in various sectors and regions. I also participated in several projects and initiatives related to the SDGs, such as:
- Conducted market research and feasibility study for a social enterprise that provides clean energy solutions.
- Collaborated with a team of students and faculty to
organize a forum on sustainability and innovation, featuring speakers from the UN, NGOs, and academia. - Virtually attended the annual climate change conference, COP22, which brought parties together to accelerate action toward the goals of the Paris Agreement and the UN Framework Convention on Climate Change.

What are your goals in serving on this Board/Commission/Committee? I want to help create and implement a sustainable city action plan for Burbank that covers sustainability's environmental, social, and economic aspects. Sustainability is about making our community more livable, healthy, and resilient. It’s about providing fair and equitable housing for seniors, low-income workers, disabled, and homeless populations. It’s about ensuring safe streets, and easy access to multimodal transportation such as dedicated bicycle lanes, pedestrian walkability, and electric public transit. It’s about conserving water, creating green spaces, and improving air quality. Sustainability affects all of our lives. I want to be part of the solution and make a positive difference.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position What are your goals in serving on this Board/Commission/Committee? Supplemental Questions
Acknowledgement
Nelson Better
Acknowledgment No. 1 - General

SUMMARY

Bilingual–Spanish marketing professional with over 1 5 years of experience working for Private and Public sector enterprises. Developed a multi-faceted marketing career across a spectrum of global brands in entertainment, healthcare, financial and legal services , telecommunications, and social services industries and organizations. Self-starter with the capacity to assume increasing responsibility in a fast-paced work environment. Results-driven work ethic. Willing and able to do whatever it takes to help the enterprise achieve its goals and vision. Focused on helping management maximize productivity and stay on budget. Strong organizational, communication, and interpersonal skills. Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

PROFESSIONAL EXPERIENCE

COUNTY OF LOS ANGELES, DEPARTMENT PUBLIC SOCIAL SERVICES 2020 – Present Eligibility Worker II
Responsible for a ssessing and determining an individual’s initial and continual eligibility for essential public assistance programs:

CalFresh (Supplemental Nutrition Assistance), Medi -Cal (Medicaid public health insurance ), and General Relief (Cash Assistance). My role requires attention to detail, actively listening to client needs and concerns, communicating with empathy and compassion, and working with people from diverse backgrounds. Supporting the health, safety, and well-being of children, disabled adults, seniors, the homeless, and families in our communities is the most rewarding part of the job. The scope of work includes:
• Conducting interviews across multiple threshold languages with applicants and program participants to obtain household, financial, immigration, and other sensitive information necessary to determine eligibility. • Reviewing applications for completeness and accuracy, and researching false or inaccurate information. • Determining the benefit amounts to be paid based on established guidelines. • Clarifying discrepancies by using established Early Fraud Detection Procedures or other relevant fraud procedures. • Properly documenting case findings and results according to departmental guidelines. • Researching and providing benefit solutions for clients facing food insecurities, physical and mental health challenges, and homelessness.

BETTER ATTORNEY SERVICES 2009 - 2020
Personal Business
Assisted private practice attorneys in Southern California to manage personal injury, Workers' Compensation, and criminal case files. • Collected and processed evidentiary documents (images, witness statements, police reports) to ensure cases were ready for attorney legal analysis and court filings.
• Supported attorneys with discovery, legal research, and translation services. • Managed network of doctors and coordinated client referral services. • Ensured proper filing and record keeping of case files by accurately storing and recording information promptly.

ABM INDUSTRIES 2015 - 2016
Operations Specialist
Worked with Regional Operations teams on a $15 million book of business to support Janitorial business initiatives and operational tasks in the Los Angeles Market.
• Managed the hiring, training, coaching, scheduling, and day-to-day operations of 200 on-call employees. • Reviewed, researched, and resolved Union claims following the employment dispute resolution guidelines. • Served as liaison with SEIU Union labor leaders to address employee issues, pay discrepancies, and disputes, and ensure compliance with the Collective Bargaining Agreement.
• Worked closely with HR to ensure policies and procedures compliance, and address performance and disciplinary actions.

Nelson F. Better (310) 463-4342 Page 2

ANTHEM 2006 - 2009
Multicultural Marketing Manager (Corporate Marketing)
Developed and implemented corporate marketing strategy to grow Hispanic, Asian, and African -American segments across Anthem Blue Cross and Blue Shield brands in the U.S.
• Collaborated with regional marketing teams to drive local sales through integrated marketing campaigns targeting individual, group, Medicare, and Medicaid business segments.
• Produced a comprehensive marketing communications strategy to build brand awareness and influence brand perception. • Supervised day-to-day activities of three advertising agencies; managed $4MM advertising and media budget.

KAISER PERMANENTE 2005 - 2006
Marketing Project Manager
Managed and facilitated the development of member and sales collateral targeting Small Group and Individual segments in California and Colorado.
• Worked closely with internal copywriters and graphic designers to develop copy and design concepts that adhered to the Thrive brand guidelines.

H&R BLOCK 2004 - 2005
Field Marketing Manager
Managed and executed marketing plans for targeted H&R Block offices in Southern California for the tax season. • Implemented and executed corporate initiatives and national promotions in Hispanic communities to generate awareness, drive traffic to stores, and influence purchase decisions.
• Hired, trained, and supervised street teams.

SPRINT CORPORATION 2003 - 2004
Senior Marketing Specialist
Developed and implemented marketing programs and initiatives in Southern California , Las Vegas, and Northern Mexico to support regional sales goals and drive traffic to retail and broker sales channels. • Collaborated with sales channel managers to develop strategic marketing plans to drive new business opportunities in the small business segment.

COMCAST 2000 - 20003
Marketing Communications Specialist
Developed and implemented marketing strategies in Southern California to achieve business line revenue objectives , and support customer growth and retention in Hispanic markets.
• Managed day-to-day agency partnership; supervised creative development and production of marketing campaigns. • Presented marketing plans to product and sales teams, retail channels, and promotional partners to establish goals and ensure stakeholder buy-in.

EDUCATION

Master of Global Management with Honors, Thunderbird School of Global Management, Arizona State University, Phoenix, AZ and Washington, D.C.
• GPA: 3.85
• Recipient of Cunningham CEO Fellowship.

Bachelor of Arts in Interdisciplinary Studies, San Diego State University, San Diego, CA • Coursework focused on International Business, French, and Humanities. • Study abroad program in Paris, France.

Marketing and Small Business Management Certificates, Los Angeles City College, Los Angeles, CA

ASSOCIATIONS

Beta Gamma Sigma (International Business Honor Society) – Member Boys and Girls Club of Burbank and Greater East Valley – Mentor San Diego State University Alumni Association – Past Vice President, Los Angeles Chapter Toastmasters International – District 52- Past Area D43 Director (Reached Distinguished Status) Submit Date: May 10, 2024
First Name Middle
Initial
Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title Occupation
City of Burbank Boards, Commissions & Committees
Application Form
Profile
Which Boards would you like to apply for?
Sustainable Burbank Commission: Submitted
Length of time as a Burbank Resident:
6 years
Burbank Registered Voter?
Yes No
Interests & Experiences
Please tell us about yourself and why you want to serve.

Why are you interested in serving on a board, commission or committee? I am very interested in local government as I believe that is the best place to make a difference. I think Burbank is a special place and we are best served when our citizens become involved. I also care deeply about the environment, building a livable city, and preserving and strengthening our community.

Education
Masters Degree in Design from the Institute of Design at Illinois Tech Masters Certificate in Learning and Organizational Change from Northwestern University Masters in English, University of New Mexico Bachelor English with minor in social sciences, Rice University Nicole Bussard
N Florence
Burbank CA 91505
Mobile: Home:

Humana
Principal Design Strategy
and Transformation
Healthcare Experience
Designer
Nicole Bussard

Upload a Resume
Additional Pertinent Courses or Training
Other Pertinent Skills, Experience or Interests
Design thinking and service design Organizational change and change management Website and UX design Workshop facilitation Behavioral Economics Native plants City planning/walkable cities/15-minute cities Cycling
Community Involvement
Specify current or prior service on a City Board, Commission or Committee:

N/A
List Community activities in which you are involved:

I have been a volunteer with the Theodore Payne Foundation for over a year, where I participate in volunteer activities related to restoring native plants I am a former foster parent (now adoptive parent), which gives me perspective working within government systems I am a cofounder of the Chicago Books to Women in Prison project that sends books to incarcerated women across the country I have participated in public meetings and BWP If you are related to any City of Burbank employee(s), please state their name(s), relationship(s), and department(s). If you are not related to a City of Burbank employee, please put N/A.

N/A
Conflict of Interest
Conflict of Interest:

First Choice
FIRST choice for Board/Commission/Committee appointment:

Sustainable Burbank Commission
Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position.

I have been a designer and behavior change expert for over 20 years. At the moment, I work in the field of healthcare where I help solve "wicked" problems relating to health behavior change, caring for chronic conditions, and general population health. My field is called service design because, unlike website design, it involves researching and planning for all aspects of a service or program to ensure that is useful to the organization and the end users, usable by fitting easily into their existing processes with minimal behavior change, and used by as many people as possible because it is pleasant, easy, and/or solves a problem. I use research, design thinking techniques, behavioral economics, and organizational change strategies to do this. While I don't have a specific background in sustainability, all of these skills are highly relevant to any successful initiative or program that Burbank would implement.

What are your goals in serving on this Board/Commission/Committee? To ensure that we find and enact sustainable initiatives that are both impactful to our community and the environment and easily adopted by the stakeholders. Too frequently, we use policies and regulations to try to encourage behavior change, but we don't account for the feasibility or desirability of the change, leading to low adoption, confusion about the rules, and frustration on the part of the citizens. I want to find solutions that work within the existing context of people's lives and bring the community together rather than dividing it.

Second Choice
SECOND choice for Board/Commission/Committee appointment:

Describe any qualifications, experience, and education, as well as any technical or professional background you may have relative to the duties of this position
What are your goals in serving on this Board/Commission/Committee? Nicole Bussard
Supplemental Questions
Acknowledgement
Acknowledgment No. 1 - General

NIKKI BUSSARD

EXPERIENCE DESIGN LEADER

www.linkedin.com/in/nicolebussard

PROFILE
15+ years transforming
customer, patient, and
employee experiences through
design and human-centered
change strategies

EXPERTISE
Design & innovation. Design
strategy, research, UX, service
design, CX, content, behavior
change, digital transformation
Organizational development.

Change management, EX
strategy, communication, team
leadership, mentoring
Product management. Agile
development, facilitation, client
and vendor management

EDUCATION
Master of Design Methods
Institute of Design at IIT
Masters Certificate, Learning &
Organizational Change
Northwestern University
Master of Arts, Creative Writing
University of New Mexico
Bachelor of Arts, English
Rice University

PROFESSIONAL EXPERIENCE
Principal, Experience Design . Humana, 2022-present
Lead experience design for member -facing clinical programs. • Led XD evaluation and co -creation efforts for vendor partners resulting in highest ever engagement in clinical programs. • Led research to identify key barrier s and motivators for program participants and relevant provider groups.
• Currently working on behavior-based member segmentation framework to quickly evaluate programs and increase engagement.

Director, Experience Design. CVS Health, 2021-2022
Led experience design team developing differentiated home-based health services to decrease costs, improve outcomes, and enhance patient and provider experiences. Focusing on chronic kidney disease patients and post-acute care services.
• Built a high-performing, highly engaged and motivated remote team of design strategists, researchers, and behavioral scientists . • Oversaw research, service design, and UX for new patient - and provider-facing products and services.
• Developed and evangelized design principles , reusable frameworks, and concept models to facilitate decision making and ensure a human-centered approach across services.

Senior Manager, Customer Experience . Health Net, 2018-2021 Led CX transformation for a major California health insurer driving research-based innovation, supporting business strategies, and enhancing experiences for members, providers, and employees. • Set CX strategy, built a CX team, established VoC program, conducted research, managed vendors, and designed a program to build CX and service des ign capabilities throughout Health Net . • Drove 35-point NPS increase over three years; moved from #16 to #6 in Forrester’s CX Index ; recognized as #1 health insurer for customer service by Forrester in 2021.
• Designed services from concept to operationalization; developed and drove requirements for digital experiences; built business cases; co-created integrated experiences with strategic partners .

NIKKI BUSSARD

EXPERIENCE DESIGN LEADER

www.linkedin.com/in/nicolebussard

VOLUNTEER WORK
Chicago Books to Women in
Prison. Co-founded volunteer
collective in 2002 to send reading
materials to women in prison.

Designed, built and maintained
website from 2003-2008.

Illinois Foster Parent. Fostered
children with special medical
needs from 2003-2006.

PROFESSIONAL EXPERIENCE, CONTINUED
Design Strategy and Change Consultant. 2015-2018
Led experience design and organizational development initiatives for mid-size businesses focused on healthcare (patient and provider experience), education, digital transformation, and future of work. • Specialized in clients looking to develop innovative solutions while building design thinking capabilities in the enterprise. • Worked with senior executives to create human -centered change strategies and roadmaps based in behavior design. • Clients included hospitals, population health programs, and pharmaceutical sales consultants.

Senior Manager, Experience Design. Sapient, 2006-2015
Principal service designer, business strategist, and product manager for future of work and digital transformation projects. Applied service design and behavior change methods resulting in widely -adopted initiatives that improved experience for over 15,000 employees. • Oversaw global distributed teams of 8 -30 UX and visual designers, content creators, and agile development teams. • Leveraged ethnographic research , jobs-to-be-done, co-creation and service design methods to create a future of work strategy and blueprint for Sapient employees; received $2M in funding, and executed 70% of roadmap within one year.
• Led design and rollout of award -winning global collaboration platform, achieved voluntary adoption over 90%.

Burbank City CouncilJune 4, 2024

Burbank City Council
June 4, 2024