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1 RESOLUTION NO. ________
A RESOLUTION OF THE COUNCIL OF THE CITY OF
BURBANK APPROVING THE ESTABLISHMENT OF THE
SALARY AND CONFLICT OF INTEREST CODE
DESIGNATION FOR THE CLASSIFICATION OF CLIENT
TECHNOLOGY SPECIALIST
THE COUNCIL OF THE CITY OF BURBANK RESOLVES:
1. The Position Classification, adopted by Resolution No. 9240 on the 16 th day
of June, 1953, as amended, is further amended by the addition thereto of the classification of Client Technology Specialist. This classification is added with a title and specification as set forth in Exhibit A, and a biweekly salary as follows:
CTC Barg. Code Job Series Grade Step 1 Step 14 0195 B Info Sys B.0621 $2,459.89 $3,390.98
2. After review and consultation by the Management Services Department, City Clerk’s Office and the Office of the City Attorney, it has been determined that this classification is a Designated Position as defined in the City’s Conflict of Interest Code and shall be required to file a form 700 Statement of Economic Interests as required by Government Code § 81000 et seq. and shall be required to report in disclosure categories 1, 3, 5, and 6.
3. The Financial Services Director is authorized to make such revisions, changes in summaries, fund totals, grand totals, and other portions of the budget document as necessary to reflect and implement the terms and provisions of this resolution.
PASSED and ADOPTED this ___ day of February, 2025.
__________________________
Nikki Perez
Mayor
Approved as to Form:
Attest: Office of the City Attorney
____________________________ By: _______________________ Kimberley Clark, City Clerk Joseph H. McDougall City Attorney
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2 STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) ss.
CITY OF BURBANK )
I, Kimberley Clark, City Clerk of the City of Burbank, do hereby certify that the foregoing Resolution was duly and regularly passed and adopted by a vote of the Council of the City of Burbank at its regular meeting held on the ___ day of February, 2025 by the following vote:
AYES:
NOES:
ABSENT:
____________________________
Kimberley Clark, City Clerk
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3 Exhibit A
Resolution for the Classification of Client Technology Specialist
CITY OF BURBANK
CLIENT TECHNOLOGY SPECIALIST
DEFINITION
Under general supervision, to perform highly complex duties in the planning, installation, delivery, administration, and support of client technology services for end user computing; and perform related duties as required.
ESSENTIAL FUNCTIONS
Provides technical expertise and support for client technology issues; plans, develops, implements, integrates, and delivers client technology services utilizing relevant tools and solutions, including systems procedures, standards, and policies for services including but not limited to client technology platforms, devices, software, physical and cloud services, Active Directory, group policies, automation of builds, deployments, and rebuild of secure technology and systems; serves as a subject matter expert to plan and deliver optimal client technology solutions for the organization; trains client technology employees; fosters a culture of collaboration and customer satisfaction; ensures timely request and issue resolution, and compliance with service level agreements; implements continuous improvement initiatives; collaborates and coordinates with cross -functional teams, City departments, and vendors to provide top tier service; streamlines information technology (IT) workflows, and improves end- user experi ences; develops and implements comprehensive procedures, communications, plans, protocols, and tools; administers and configures productivity software, collaboration solutions, cloud- based productivity solutions, and IT Service Management (ITSM) solutions; develops and maintains documentation for IT processes, procedures, runbooks, troubleshooting guides, and end- user self -help guides; ensures protocols are followed for configuring group permissions and client access; participates in testing and evaluating vendor packages and products; participates in developing the client technology service including efficient, effective, and secure client computing platforms, automation, performance, and capacity planning; participates in the development of Requests for Information (RFI) and Request for Proposals (RFP) for selection of systems and solutions; recommends appropriate technological designs and solutions that align with business requirements, the City’s technical strategy, and that provide the most efficient and cost-effective solutions; participates in technical design reviews of client technology projects; remains informed on trends and issues in the client technology services industry; prepares and maintains records and reports, both manually and electronically; drives on city business.
MINIMUM QUALIFICATIONS
Employment Standards:
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4 • Knowledge of – client technology solutions; contemporary IT standards, operational client technology management, network architectures, virtual desktop technology, deployment automation, Microsoft Configuration Manager, and Intune for mobile device management; Windows and MAC/OS operating systems, computer peripherals, audio/visual systems, mobile devices, and client software applications; client access and group policy structure; IT Infrastructure Library (ITIL) framework and its application in a support environment; ITSM principles and practices; principles of project management; spelling, grammar, and punctuation.
• Skill in – operating modern computers and related software; designing, installing, integrating, maintaining, developing, automating, building, transforming, and diagnosing client technology solutions; developing processes and practices for efficient client support by service desk call center technicians, field operations, and technology services staff; hands -on implementation and administration of client technology solutions including Microsoft 365, and desktop, laptop, and mobile computing hardware and software; solving problems; setting and managing priorities; administering automated deployment solutions such as Microsoft Configuration Manager and Intune; configuring Active Directory and Azure Active Directory, Windows operating systems, and office applications; m anaging and automating deployment and maintenance of client computing images, software, and drivers; substantial work with data processing, hardware platforms, enterprise software applications, on- premises and cloud based computing, and outsourced systems; asset and inventory management; exercising independent judgement.
• Ability to – achieve specific objectives; define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules, and policies; plan, create, and follow complex and detail-oriented project plans and/or documentation; analyze complex technical problems and develop effective solutions; troubleshoot, repair, and recover from hardware and software issues; identify root cause of faults in systems and implement appropriate corrective and preventative measures; develop and maintain installation and configuration procedures; develop and maintain system standards; perform systems administration tasks on enterprise client technology support infrastructure; implement new IT solutions and services; understand business needs and work collaboratively with business stakeholders and IT team members to develop solutions; administer client technology systems and solutions; work collaboratively across divisions and departments; make effective oral presentations; communicate effectively, both orally and in writing; prepare, maintain, and accurately complete records; establish and maintain effective working relationships with supervisors, fellow employees, and the public.
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5 Education/Training: High school graduation or GED and one year of professional experience in delivering client technology services, or closely related services.
Special Conditions & Requirements: The physical ability to lift computer equipment up to 40 pounds, physically perform sedentary to medium work involving moving from one area to another, sufficient hand/eye coordination to perform repetitive movements such as typing and extensive exposure to video display terminals/computers. To intermittently twist to reach equipment surrounding desk; perform simple and power grasping, pushing, pulling, and fine manipulation; see and hear with sufficient acuity to successfully perform all aspects of the job; differentiate various colors of wires and diagrams; bend, kneel, squat and twist to adjust equipment; stand, walk, bend, stoop, twist, kneel, and lift.
License & Certificates: A valid California Class “C” driver’s license or equivalent at time of appointment; current industry recognized certification (to be determined at the time of recruitment) may be required at the time of appointment.
SUPPLEMENTAL INFORMATION
Desirable Qualifications: Graduation from an accredited college or university with a bachelor’s degree in computer science, engineering, business management, or a closely related field. One or more of the following certifications or equivalent experience: ITIL Foundation, Computing Technology Industry Association (CompTIA) IT Fundamentals+, Microsoft 365 Administrator.