Attachment 6
1 RESOLUTION NO. ________
A RESOLUTION OF THE COUNCIL OF THE CITY OF
BURBANK APPROVING THE ESTABLISHMENT OF THE
SALARY AND CONFLICT OF INTEREST CODE
DESIGNATION FOR THE CLASSIFICATION OF PRINCIPAL
CLIENT TECHNOLOGY SPECIALIST
THE COUNCIL OF THE CITY OF BURBANK RESOLVES:
1. The Position Classification, adopted by Resolution No. 9240 on the 16 th day
of June, 1953, as amended, is further amended by the addition thereto of the classification of Principal Client Technology Specialist . This classification is added with a title and specification as set forth in Exhibit A, and a biweekly salary as follows:
CTC Barg. Code Job Series Grade Step 1 Step 14 0687 M Info Sys M.1032 $3,842.84 $5,053.34
2. After review and consultation by the Management Services Department, City Clerk’s Office and the Office of the City Attorney, it has been determined that this classification is a Designated Position as defined in the City’s Conflict of Interest Code and shall be required to file a form 700 Statement of Economic Interests as required by Government Code § 81000 et seq. and shall be required to report in disclosure categories 1, 3, 5, and 6.
3. The Financial Services Director is authorized to make such revisions, changes in summaries, fund totals, grand totals, and other portions of the budget document as necessary to reflect and implement the terms and provisions of this resolution.
PASSED and ADOPTED this ___ day of February, 2025.
__________________________
Nikki Perez
Mayor
Approved as to Form:
Attest: Office of the City Attorney
____________________________ By: _______________________ Kimberley Clark, City Clerk Joseph H. McDougall City Attorney
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2 STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) ss.
CITY OF BURBANK )
I, Kimberley Clark, City Clerk of the City of Burbank, do hereby certify that the foregoing Resolution was duly and regularly passed and adopted by a vote of the Council of the City of Burbank at its regular meeting held on the ___ day of February, 2025 by the following vote:
AYES:
NOES:
ABSENT:
____________________________
Kimberley Clark, City Clerk
Attachment 6
3 Exhibit A
Resolution for the Classification of Principal Client Technology Specialist
CITY OF BURBANK
PRINCIPAL CLIENT TECHNOLOGY SPECIALIST
DEFINITION
Under general direction, to serve as a subject matter expert in a self -directed position; lead the delivery of client technology services for end user computing and information technology (IT) projects; perform complex administrative, technical, and professional duties in providing organization- wide client technology services; and perform related duties as required.
ESSENTIAL FUNCTIONS
Provides technical expertise and support for complex client technology issues; architects, designs, plans, develops, implements, integrates, and leads initiatives for complex client technology programs and projects, including systems procedures, standards, and policies for services including but not limited to client technology platforms, devices, software, physical and cloud services, Active Directory, group policies, and automation of build, deployment, and rebuild of secure technology and systems; design s all aspects of the client technology delivery service, including efficient, effective, and secure devices and service delivery platforms, automation, performance, and capacity management; trains and mentors client technology employees; fosters a culture of collaboration and customer satisfaction; ensures timely request and issue resolution, and compliance with service level agreements; implements continuous improvement initiatives; collaborates and coordinates with cross -functional teams, City departments, and vendors to provide top tier service; streamlines IT workflows and improves end-user experiences; develops and implements comprehensive procedures, communications, plans, protocols, and tools; administers and configures productivity software, collaboration solutions, cloud- based productivity solutions, and IT Service Management (ITSM) solutions; develops and maintains documentation for IT processes, procedures, runbooks, troubleshooting guides, and end- user self -help guides; ensures protocols are followed for configuring group permissions and client access; develops and oversees complex technology support projects; conducts project feasibility and lean business case analyses, requirements gathering, detailed technical project plans, milestones, deadlines, and project budgets; oversees and participates in testing and evaluating vendor packages and products; develops and drafts Requests for Information (RFI) and Requests for Proposals (RFP), evaluates responses, and recommends vendor selection for systems and solutions; drafts language and assists in negotiating and administering vendor contracts; performs design integration for complex, cross-functional systems; ensures service level commitments are met while maintaining excellent customer service; recommends and oversees the implementation and management of current and future client technologies; recommends appropriate technological designs and solutions that align with business requirements, Attachment 6
4 the City’s technical strategy, and that provide the most efficient and cost -effective solutions; leads technical design reviews of client technology projects; guides team members on specific tasks or projects when required; remains informed on trends and issues in the client technology services industry; advises, counsels, and educates City staff and elected officials on client technology topics; drives on city business.
MINIMUM QUALIFICATIONS
Employment Standards:
• Knowledge of – contemporary IT standards, operational client technology management, network architectures, virtual desktop technology, deployment automation, Microsoft Configuration Manager, and Intune for mobile device management; advanced understanding of client techn ology solutions; Windows and MAC/OS operating systems, computer peripherals, audio/visual systems, mobile devices, and client software applications; expert understanding of client access and group policy structure; advanced understanding of Information Technology Infrastructure Library (ITIL) framework and its application in a support environment; expert understanding of ITSM principles and practices; principles of project management; spelling, grammar, and punctuation.
• Skill in – architecting, designing, installing, integrating, maintaining, developing, automating, building, transforming, and diagnosing client technology solutions; developing processes and practices for efficient client support by service desk call center technicians, field operations, and technology services staff; expert level hands-on implementation and administration of relevant client technology solutions including Microsoft 365, desktop, laptop, and mobile computing hardware and software; solving problems; se tting and managing priorities; configuring and administering ITSM solutions, automated deployment solutions such as Microsoft Configuration Manager and Intune, configuring Active Directory and Azure Active Directory; Windows operating systems and office applications; managing and automating deployment and maintenance of client computing images, software, and drivers; substantial work with data processing, hardware platforms, enterprise software applications, on- premises and cloud based computing, and outsourced systems; e nterprise asset and inventory management; administering an ITSM solution such as Jira or Service Now; operating modern computers and related software; exercising independent judgement.
• Ability to – develop conceptual frameworks and apply sound principles for effective operation of client technology resources; define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies; plan, create, and follow complex and detail -oriented project plans, and/or documentation; analyze complex technical problems and develop effective Attachment 6
5 solutions; troubleshoot, repair, and recover from hardware and software issues; identify root cause of faults in systems and implement appropriate corrective and preventative measures; research and recommend innovative, and automated approaches for system administration tasks; develop and maintain installation and configuration procedures; develop and maintain system standards and best practices; perform systems administration tasks on enterprise client technology infrastructure; implement new IT solutions and services; define and develop client technology roadmaps; facilitate cross -functional team meetings and build consensus; develop a superior understanding of the City and IT Department goals and objectives; understand business needs and work collaboratively with business stakeholders and IT team members to develop solutions; work collaboratively across divisions and departments; make effective oral presentations ; communicate effectively, both orally and in writing; prepare, maintain, and accurately complete records; establish and maintain effective working relationships with supervisors, fellow employees, and the public.
Education/Training: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Example combination includes but is not limited to graduation from an accredited college or university with a bachelor’s degree in computer science, engineering, business management, or a closely related field, and five years of senior level experience in delivering client technology services, or closely related services, in a large-scale technologically complex organization.
Special Conditions & Requirements: The physical ability to lift computer equipment up to 40 pounds, physically perform sedentary to medium work involving moving from one area to another, sufficient hand/eye coordination to perform repetitive movements such as typing and extensive exposure to video display terminals/computers. To intermittently twist to reach equipment surrounding desk; perform simple and power grasping, pushing, pulling, and fine manipulation; see and hear with sufficient acuity to successfully perform all aspects of the job; differentiate various colors of wires and diagrams; bend, kneel, squat and twist to adjust equipment; stand, walk, bend, stoop, twist, kneel, and lift.
License & Certificates: A valid California Class “C” driver’s license or equivalent at time of appointment; current industry recognized certification (to be determined at the time of recruitment) may be required at the time of appointment.
SUPPLEMENTAL INFORMATION
Desirable Qualifications: One or more of the following certifications or equivalent experience: ITIL Foundation, Computing Technology Industry Association (CompTIA) IT Fundamentals+, Microsoft 365 Administrator.