Burbank City Council
July 15, 2025

ATTACHMENT 2
BurbankBus
Program to Meet Title VI Requirements of the
Civil Rights Act of 1964
Contents

1. Introduction ................................................................................................................................ 4

2. Title VI Notice to the Public ....................................................................................................... 7

3. Title VI Complaint Procedures ................................................................................................... 8

4. Transit-Related Title VI Complaints, Investigations, or Lawsuits ............................................. 8

5. Public Participation Plan ............................................................................................................ 9

5.1 Public Outreach Efforts ........................................................................................................ 9

5.2 Community Organizations and Stakeholders ................................................................... 10

5.3 Public Participation Plan Goals and Outreach Strategies ................................................ 11

5.4 Actions to Encourage Public Participation ........................................................................ 12

5.5 Summary ............................................................................................................................ 12

6. Limited English Proficiency Plan .............................................................................................. 13

6.1 The Four Factor Analysis.................................................................................................... 13

6.2 Language Assistance Plan .................................................................................................. 22

6.3 Summary of LEP Plan Actions ............................................................................................ 25

7. Information Regarding the Racial Breakdown of Transit-related Policy Boards or Committees .................................................................................................................................. 26

8. Equity Analysis.......................................................................................................................... 26

9. Documentation of Council Actions Related to Title VI ........................................................... 27

10. Service Standards ................................................................................................................... 27

10.1 Vehicle Load ..................................................................................................................... 27

10.2 Vehicle Headway ............................................................................................................. 27

10.3 On-time Performance ...................................................................................................... 27

10.4 Service Availability ............................................................................................................... 28

11. Service Policies ....................................................................................................................... 31

11.1 Distribution of Transit Amenities .................................................................................... 31

11.2 Vehicle Assignment ......................................................................................................... 31

APPENDICES

Appendix A City of Burbank’s Title VI Statement of Policy ...................................................... 33 Appendix B City of Burbank’s Title VI Complaint Forms .......................................................... 37 Appendix C BurbankBus Title VI Public Hearing Notices ......................................................... 50 Appendix D BurbankBus Senior and Disabled Transit Survey Results ..................................... 77 Appendix E Minority, Low-income, and LEP Populations in Burbank by Census Tract………….86 Appendix F Documentation of Council Actions Related to Title VI ......................................... 88

LIST OF FIGURES

Figure 1 BurbankBus Fixed-Route Transit Routes ................................................................ 5 Figure 2 City of Burbank’s Title VI Notice to the Public ........................................................ 8 Figure 3 Minority and Low-Income Population with Transit Routes .................................. 15 Figure 4 BurbankBus Fixed Route Brochure with Translation………………………………………….20 Figure 5 Burbank Population Within One-Quarter Mile of Transit Routes ........................ 29 Figure 6 Burbank Population Within One-Half Mile of Transit Routes .............................. 30

LIST OF TABLES

Table 1 Language Proficiency in the City of Burbank, 2023 Data...................................... 16 Table 2 Language Proficiency in the City of Burbank, 2015 Data...................................... 17 Table 3 BurbankBus Fleet Inventory.................................................................................. 32 Table E.1 Minority and Low-income Populations in Burbank by Census Tract .................... 86 Table E.2 LEP Populations in Burbank by Census Tract ........................................................ 87

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-4

BurbankBus
Program to Meet Title VI Requirements of the
Civil Rights Act of 1964 as a
Federal Transit Administration Sub-Recipient

1. Introduction

Title VI of the Civil Rights Act of 1964 is a Federal law that prohibits recipients and subrecipients of Federal financial assistance ( e.g., states, local governments, transit providers) from discriminating on the basis of race, color, or national origin in their programs or activities, and obligates Federal funding agencies to enforce compliance.

Under Title VI, U.S. Department of Transportation ( DOT) has the responsibility to provide oversight of recipients and to enforce their compliance with Title VI, to ensure that recipients do not use DOT funds to subsidize discrimination based on race, color, or national origin. The City of Burbank is a subrecipient to the Los Angeles County Metropolitan Transportation Authority (Metro) by way of its Call for Projects grant making process which results in the award of federal funding.

The City of Burbank (BurbankBus) operates both local fixed- route transit service and a demand- response Senior/Disabled Transit service. BurbankBus functions primarily as a community circulator system that complements the regional transit service provided by Metro and Metrolink. The City's transit system provides the local multi -modal connections between regional transit facilities, offices, and commercial centers near the major employment areas of Burbank. Together, these employment centers include approx imately 100,000 employees.

BurbankBus also supplements the regional Metro bus network on corridors such as Magnolia Boulevard, Burbank Boulevard, and Olive Avenue.

As shown in Figure 1, BurbankBus operates fixed-route transit service on two BurbankBus routes providing connections between the Downtown Burbank Metrolink Station, the Metro North Hollywood Red Line Station, the Media District, the Empire Center region, and the Metro Universal City Station . T wo bus routes operate all day long during the weekdays , providing frequent service during commute hours and less frequent service during the midday, and one bys route provides only peak-period commute service:

1. BurbankBus Pink Route (formerly known as Metrolink / Media District Route)

2. BurbankBus Orange Route (formerly known as NoHo / Airport Route)

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-5

Figure 1
BurbankBus Fixed-Route Transit Routes

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-6

1. BurbankBus Pink Route - provides weekday service between the hours of 5:30 am-9:53 pm with connections to the Downtown Burbank Metrolink Station, the Metro Universal City Station via the Burbank Media District area and Toluca Lake; and

2. BurbankBus Orange Route - provides weekday service between the hours of 5:30 am- 10:37 pm with connections to the North Hollywood Red Line Station, the Hollywood Burbank Airport and Metrolink.

BurbankBus fixed-route service operates Monday through Friday with the exception of holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. The one -way fare on BurbankBus is $1.00 per trip. BurbankBus fixed- route passengers can receive a free trip if transferring from Metrolink or if they hold a monthly Metro pass with the EZ Pass add-on. BurbankBus also excepts cash fare on Metro TAP cards. BurbankBus is also a participating transit agency in Metro’s GoPass program, and offers free rides for current Burbank middle and high school students.

The BurbankBus fixed-route service is delivered through a private operations and maintenance contract with MV Transportation (MV). Fixed-route transit service is provided by a total fleet of 17 buses and has a peak pullout of 1 2 buses and five spare vehicles allowing the service to operate at 15 to 30 minute headways. All buses are Americans with Disabilities Act, 1990 (ADA) accessible and have bicycle racks installed which accommodate two bicycles per bus.

Like many transit agencies in the U.S., BurbankBus has experienced a dramatic drop in ridership in early 2020. In March 2023, City Council voted to eliminate Green Route due to decreasing ridership. However, Orange and Pink Routes were increasing ridership those past years and City Council also voted to extend their service hours back to pre-Pandemic schedules. For Fiscal Year 2023-2024, ridership was 181,151 between Pink and Orange Routes.

BurbankBus Senior and Disabled Transit provides curb -to-curb service for seniors and persons with disabilities who reside in Burbank. BurbankBus Senior and Disabled Transit service is provided by a fleet of nine (9) cutaway vans. Advance reservations are required. Service operates Monday through Saturday (except for major holidays) between 7:15 am and 4 :00 pm.

BurbankBus Senior and Disabled Transit service is provided by City staff.

Like the fixed-route service, the BurbankBus Senior and Disabled service saw decline in ridership due to COVID -19 with less than 10,000 rides in 2020. This significant dropoff (versus the fixed- route service) is likely due to the COVID-19 related vulnerability of the rider population that uses senior and disabled transit services. However, ridership continues to increase gradually each year. For Fiscal Year 2023-2024, ridership was 30,502, and staff anticipates approximately 36,000 in Fiscal Year 2024-2025.

Per the Federal Transit Administration’s (FTA) Title VI Circular 4702.1B, October 1, 2012, as a subrecipient of FTA funds, the City of Burbank is required to prepare a Title VI Program. This BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-7

Program follows the outline provided in Circular 4702.1B regarding Title VI Program requirements and includes the following components and program elements:

1. The Title VI Notice to the public;

2. Instructions to the public regarding how to file a Title VI complaint;

3. A list of public-transportation-related Title VI investigations, complaints, or lawsuits;

4. A Public Participation Plan, including a targeted outreach plan to Title VI populations and a summary of recent outreach efforts;

5. A Language Assistance Plan based on the Limited English Proficiency (LEP) analysis;

6. Information regarding the racial breakdown of transit -related policy boards or committees;

7. An equity analysis IF the recipient has constructed a facility (such as a garage, maintenance facility, or operation center) since the last Title VI assessment;

8. A copy of board meeting minutes, resolution, or other appropriate documentation showing the board of directors or appropriate governing entity or official(s) responsible for policy decisions reviewed and approved the Title VI Program;

9. System-wide standards and policies that address:
a. Vehicle load
b. Vehicle headway
c. On-time performance
d. Service availability

10. Service policies that address:
a. Provision of transit amenities
b. Vehicle assignment

BurbankBus operates fewer than 50 buses in peak service, and thus is not required to:
• Provide demographic and service profile maps and charts • Collect and report survey data regarding customer demographics and travel patterns • Evaluate service and fare equity changes
• Monitor transit service

To the extent that data is already available, it is included in the City’s Title VI Program.

2. Title VI Notice to the Public

Figure 2 displays the City of Burbank’s Title VI Notice to the Public. This notice is displayed at the first and second floors in the City’s Community Services Building located at 150 N. Third Street and at the Joslyn Center, located at 1301 W. Olive Avenue , Burbank CA, 91506, where BurbankBus’ administrative offices are located. The City has also post ed the notices in all BurbankBus vehicles and on the BurbankBus website at
https://www.burbankca.gov/burbankbus

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-8

Figure 2
City of Burbank’s Title VI Notice to the Public

3. Title VI Complaint Procedures

The City of Burbank has prepared instructions for the public regarding how to file a Title VI discrimination complaint. Appendix A contains the City of Burbank’s Title VI Complaint Procedures. Appendix B contains the City of Burbank’s Title VI Complaint Form. This information and the accompanying complaint form are also provid ed on the BurbankBus website at https://www.burbankca.gov/burbankbus
.

4. Transit-Related Title VI Complaints, Investigations, or Lawsuits

The City of Burbank maintains a log of any Title VI complaints, investigations, or lawsuits pertaining to discrimination related complaints for BurbankBus transit services . Since the adoption of the City’s 2022 Title VI Program Triennial Update in (adopted September 2022), the

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-9

City has not received any Title VI related complaints , performed investigations, nor has been a plaintiff in any Title VI related lawsuits.

5. Public Participation Plan

Promoting inclusive public participation is an important element of a transit agency’s Title VI Program. Recipients have wide latitude to determine how, when, and how often specific public participation activities should take place, and which specific measures are most appropriate. The Title VI guidelines suggest that a recipient ’s Public Participation Plan for minority populations may be part of efforts that extend more broadly to include other constituencies that are traditionally underserved, such as people with disabilities, low-income populations, and others.

5.1 Public Outreach Efforts

Like most transit systems, BurbankBus conducts public outreach primarily during planning studies or when any major service and/or when fare changes are being proposed. In order to solicit input from the general public , encourage participation by the City’s L imited English Proficiency (L EP) populations, and inform the public about changes, BurbankBus has completed several items in public meetings and outreach efforts:

Proposed Service Change for BurbankBus Green Route and Extended Service Hours, 2022-2023 Due to declining ridership and performance on BurbankBus fixed -route services due to the continuing effects of the COVID-19 pandemic, at the May 16, 2022 Burbank City Transportation Commission Meeting , the Burbank Transportation Commission were presented three service alternative options for the BurbankBus Green Route : 1) expanding the existing route to all day service, 2) creating a new route from the North Hollywood Metro Station to Downtown Burbank, and 3) eliminating the route altogether. Options 1 and 2 would operate weekdays with all day service and option 3 would allow existing resources to be allocated for BurbankBus at a later time when needed. At the November 2022 Transportation Commission meeting, Burbank Transportation Commission reviewed the information again and made a motion to recommend City Council to reallocate resources to a New North-South Service on Buena Vista Street between the Burbank Airport North Station and the Media District as a One -Year Pilot Project. Based on data and public comment input, City Council made the motion to eliminate the existing Green Route and re-visit a potential third route with analysis.

To encourage participation at the meeting by the City’s LEP population, public hearing notices were prepared in English and translated into Spanish and Armenian which were advertised respectively in the Los Angeles Times for English, La Opinión for Spanish, Asbarez Armenian News [Ասպարէզ] for Armenian. These notices are shown in Appendix C. The public was encouraged to attend this meeting and comment on the proposal. The City Council received three (3) public comments prior to the City Council meeting.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-10

Service Changes
There were several service changes to add more frequency , extend service hours, and align schedules with Metrolink Station. Notifications were translated and copies are listed in Appendix C.

GoPASS/Burbank Middle and High School Students – August 2024 On August 13, 2024, City Council approved two new programs to extend access to transit service to students. BurbankBus fixed-route is now part of the Metro’s G oPass program that provides unlimited fare-free access to Metro and other participating transit agencies for all students in participating Los Angeles County school districts. BurbankBus also allows Burbank middle and high school students to ride BurbankBus fixed-route for free by showing a valid student ID card.

To encourage participation at the meeting by the City’s LEP population, public hearing notices were prepared in English and translated into Spanish and Armenian which were advertised respectively in the Los Angeles Times for English, La Opinión for Spanish, Asbarez Armenian News [Ասպարէզ] for Armenian. These notices are shown in Appendix C. The public was encouraged to attend this meeting and comment on the proposed changes.

New Bus Cards of the 311 App and Route Information - 2024 In 2024, the City added new bus cards in English, Spanish, and Armenian to ensure route information is accessible within the buses. The City also implemented its bus tracking software into it’s the City’s 311 app, a mobile application used by residents and non- residents to obtain City services and report any issues. 311 app information is available online and new bus cards were made to provide additional resources to transit riders. Images of the bus cards are shown in Appendix C.

BurbankBus Fixed-Route Comprehensive Operational Analysis (COA) Survey The City of Burbank is launching a study to evaluate and update its current bus services to better meet the needs of current and future riders. These changes could include revised routes, updated schedules, added stops, better connections to other transit services, and more. This project launched in early 2025 and has released a public perception survey to riders and non -riders for input. Hard copies of the survey were translated in Spanish and Armenian , including the marketing and outreach efforts to ensure there is full representation of Burbank’s demographics.

The survey and marketing/outreach materials are also shown in Appendix C.

5.2 Community Organizations and Stakeholders

Rider surveys and transit stud ies are currently being conducted. Various community organizations and stakeholders are being reached out to participate in the City’s transit study, and such groups include Burbank Unified School Distric t, Boys and Girls Club, Youth Leadership Groups, YMCA, Home Again Los Angeles, Advisory Council on Disabilities, Burbank Youth Professionals, Armenian National Committee of America, Burbank Housing Corporation, Family Services Agency, Salvation Army, and more.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-11

5.3 Public Participation Plan Goals and Outreach Strategies

The City of Burbank has established the following Public Participation Plan goals that will continue to guide outreach activities to the public as part of this Title VI Program update:

1. To identify effective means of obtaining input on public transportation issues in the City of Burbank from all interested residents and businesses; and

2. To develop effective means of engaging minority and LEP populations and other constituencies that are traditionally underserved, including people with disabilities and low-income populations.

To implement the Public Participation Plan g oals, Burbank utilize s the following strategies to ensure an inclusive Public Participation Plan:

• Scheduling meetings at times and locations that are convenient and accessible for minority and LEP communities.

• Coordinating with community and faith- based organizations, educational institutions, and other organizations to implement public engagement strategies that reach out specifically to members of affected minority and/or LEP communities.

• Utilizing newspaper ads that serve LEP populations ( La Opinión for Spanish, Asbarez Armenian News [Ասպարէզ] for Armenian).

Details regarding the identification of LEP communities, and assessing the number or proportion of LEP persons from each language group to determine the appropriate language services for each language group for the City’s 2025 Title VI Program Triennial Update is shown Section 6.1.

• Providing opportunities for public participation through means other than written communication, such as use of audio or video recording devices to capture oral comments.

• Use of various communication methods to provide outreach to various stakeholders including:

o On-board surveys
o Informal meetings with individuals and small groups
o Presentations to civic organizations
o Stakeholder roundtables
BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-12

o Participation in community events
o Press releases
o Open houses
o Interior cards on buses
o Use of social media
o City Council meeting announcements

Given the importance of Metro transit routes within the City, BurbankBus works closely with Metro on transit-related public outreach within the City. Strategies for achieving the goals of the Public Participation Plan (presented in Section 5.4 below) include strategies identified by Metro in its Public Participation Plan (available at
https://libraryarchives.metro.net/DB_Attachments/LA%20Metro%20Title%20VI%20Program%20Update %20Sept2022%20Draft.pdf).

5.4 Actions to Encourage Public Participation

To encourage public participation in the decision -making process for actions affecting BurbankBus, the City of Burbank has developed the following list of actions to encourage public participation in its transportation planning efforts:

• Locate meetings at transit accessible and ADA compliant venues, including neighborhood venues as appropriate. Since COVID-19, participation in meetings and hearings has been conducted virtually and/or in person , providing multiple venue for participation. As in- person meetings have resumed, online and remote opportunities for public comment for major service change hearings have still been provided.

• Post meeting notices on buses, at the BurbankBus offices, and electronically via the City’s website. Create a separate webpage for major studies.

• For larger planning studies as appropriate, c onduct meetings throughout the study period, to obtain public input that can guide plan development and to obtain feedback on preliminary proposals.

• Supplement formal meetings with informal group briefings with stakeholders as needed, based on community interest and potential community impacts.

5.5 Summary

The range of public participation strategies and actions included in this plan can engage diverse communities and create ongoing public access, participation and input throughout any study or plan. Each public outreach process will engage varied stakeholders: (residents, businesses, transit users, elected officials, local area organizations and others ). This public participation plan for BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-13

BurbankBus has the flexibility to accommodate the needs of any public transportation study, plan, or project and ensure real opportunities for meaningful input from all stakeholders.

The next section presents BurbankBus’ Limited English Proficiency ( LEP) Plan, oriented toward communities and individuals with limited proficiency in English. Additional strategies are included in the LEP Plan, and are incorporation in the Public Participation Plan by reference.

6. Limited English Proficiency Plan

Individuals who have a limited ability to read, write, speak or understand English are Limited English Proficient or “LEP” as defined in the FTA Title VI regulations . This LEP Plan implements Federal policy guidance regarding responsibilities to Limited English Proficient persons for BurbankBus.

The analysis provided in this report has been developed in order to ensure that BurbankBus provides language assistance to LEP persons. Section 6 .1 reports the results of the “Four Factor Analysis” included in FTA Circular 4702.1B . Section 6.2 develops the Language Assistance Plan for BurbankBus.

The analysis that follows has been completed to identify areas where BurbankBus can expect to encounter LEP individuals in its operation of transit services and to determine whether BurbankBus’ efforts are sufficient to ensure that LEP individuals are not prevented from using public transportation services. The analysis uses data from the U.S. Census American Community Survey estimates, which has the largest sample size and most reliable data.

6.1 The Four Factor Analysis

The Four Factor Analysis is used to determine the specific language services that are appropriate to provide to ensure meaningful access to programs and activities. This detailed analysis helps to determine the effectiveness of communication with LEP persons and inform s language access planning. The Four Factors and the associated steps included are:

Factor 1: The Number or Proportion of LEP Persons Eligible to Be Served or Likely to Be Encountered by the Program or Recipient

USDOT guidance for this first factor says, “The greater the number or proportion of LEP persons from a particular language group served or encountered in the eligible service population, the more likely language services are needed.”

Data from the U.S. Census Bureau was used to determine demographic data for the population living in the City of Burbank. Figure 3 shows minority and low -income census tracts within the City, with an overlay of BurbankBus transit service. FTA Title VI guidance describes minority census tracts as those census tracts with a higher proportion of minority population than the City BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-14

as a whole, and low-income census tracts as those census tracts with a higher proportion of low- income population that the City as a whole.

Minority populations include:

• American Indian or Alaska Native
• Asian
• African American
• Latino
• Native Hawaiian or Other Pacific Islander

Appendix E includes the data for minority, low-income, and LEP populations in Burbank by census tract. As shown in Figure 3, all minority, low -income, and LEP census tracts are well- served by the existing transit network.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-15

Figure 3
Minority and Low-Income Population with Transit Routes

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-16

a. How LEP individuals interact with BurbankBus
BurbankBus staff and transit operators interact with Spanish and Armenian speaking LEP individuals almost on a daily basis.
b. Identification of LEP communities, and assessing the number or proportion of LEP persons from each language group to determine the appropriate language services for each language group
The U.S. Census Bureau compiles data in its decennial Census and American Community Survey (ACS). Among the data collected is information on primary language spoken at home and the ability to speak English. Categories include whether individuals indicate they speak English “very well” or “less than very well.” The LEP population consists of those individuals who speak other languages AND speak English “less than very well.” Table 1 summarizes census information on the LEP populations in the City of Burbank. In the City of Burbank, approximately 41.35% of the population that is five (5) year old or older speak another language.

Table 1
Language Proficiency in the City of Burbank, 2023 Data
Languages Spoken and English Proficiency Population Age 5 and Older
Percent of Population
Age 5 and Over
All languages 99,776 100.00%
English only 58,520 58.65%
Language other than English 41,256 41.35%
Other Indo-European 14,925 14.47%
Speak English “less than very well:” 5,876 3.77%
Spanish 14,436 14.96%
Speak English “less than very well:” 3,757 5.89%
*Tagalog (incl. Filipino) 2,732 2.74%
Speak English “less than very well:” 854 0.86%
*Russian, Polish, or other Slavic 1,908 1.91%
Speak English “less than very well:” 712 0.71%
*Chinese (incl. Mandarin, Cantonese) 1,906 1.91%
Speak English “less than very well:” 695 0.70%
*Other Asian and Pacific Island 1,768 1.77%
Speak English “less than very well:” 487 0.49%
*Arabic 984 0.99%
Speak English “less than very well:” 476 0.48%
*Korean 1,500 1.50%
Speak English “less than very well:” 512 0.51%
BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-17

Languages spoken by persons at home by ability to speak English for populations 5 years and over. Source: U.S.

Census Bureau, 2023 Five-Year Estimates American Community Survey, Table C16001 *These populations are slightly under the FTA/DOJ Safe Harbor Provision’s threshold of 1,000 persons

Table 2
Language Proficiency in the City of Burbank, 2015 Data
Languages Spoken and English Proficiency Population Age 5 and Older
Percent of Population
Age 5 and Over
All languages 98,301 100.00%
English only 52,023 52.92%
Language other than English 46,278 47.08%
Speak English “less than very well:” 17,473 17.77%
Spanish 19,401 19.74%
Speak English “less than very well:” 6,728 6.84%
Armenian 11,939 12.15%
Speak English “less than very well:” 5,805 5.91%
*Arabic 1,827 1.86%
Speak English “less than very well:” 857 0.87%
*Korean 1,500 1.53%
Speak English “less than very well:” 784 0.80%
Languages spoken by persons at home by ability to speak English for populations 5 years and over. Source: U.S.

Census Bureau, 2011-2015 American Community Survey, Table B16001 by census tract for the City of Burbank (2011-2015 American Community Survey 5-Year Estimates)
*These populations are slightly under the FTA/DOJ Safe Harbor Provision’s threshold of 1,000 persons

Table 1 shows the 2023 Five -Year Estimates American Community Survey where 14.5% of the population over the age of five (5) years old speaks Spanish at home and 15.0% speak Other Indo- European language s. Other Indo -European languages include 42 languages such as Greek, Ukranian, Persian, Armenian, and more. To ensure there is a greater understanding of “Indo - European language” in Burbank, Table 2 shows the the latest available information in Burbank from the 2015 Five -Year Estimates American Community Survey that shows 1 2.15% of the population over the age of five (5) years old speak Armenian, representing majority of the category in Other Indo-European languages.

Based on the available data from Table 1 and 2, staff determines that Spanish and the Armenian language categorized as “Other Indo -European language” continue to be the two top primary languages spoken in Burbank other than English. Spanish speakers who speak English “less than very well” account for nearly 3,757 persons or just under 3.8% percent of the total population, while Armenian and other Indo -European speakers who speak English “less than very well” comprise of nearly 5,876 persons or almost 5.9% percent of the population in the City of Burbank.

The reason why languages are reported differently today is because, in 2016, the code for various languages were revised to match the International Organization for Standardization’s ISO -639-3 standard, the number of possible codes was increased from 382 to 1,333. Census noted that due BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-18

to the small sample counts with more code numbers, the data tabulations are not available online for all 1,333 languages. Census also states on their website that “presenting data for all language codes is not sensible due to confidentiality concerns.” As a result, languages are categorized and there are four (4) major language groups: Spanish, Other Indo -European languages, Asian and Pacific Island gauges, and Other languages.

Table 1 and 2 also shows some languages with asterisks. The FTA Title VI guidance refers to the US Department of Justice Safe Harbor Provision, which has been adopted by USDOT. The Safe Harbor Provision stipulates that “if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be c onsidered strong evidence of compliance with the recipient’s written translation obligations.” Per the City’s analysis of existing Census data, u nder this provision, BurbankBus would be viewed as in compliance with LEP requirements if it provides translations of its vital transit documents into Spanish and Armenian.

Although the City’s current LEP population is currently comprised of Spanish and Armenian speakers who speak English “less than very well”, it is notable that the languages listed above with asterisks have populations who speak English “less than very well” are slightly under the US Department of Justice’s Safe Harbor Provision that constitutes five percent or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered. Subsequently, BurbankBus will continue to monitor the growth of these populations who speak English “less than very well” to ensure that the language needs of these two ethic populations are sufficient, per the FTA Title VI guidance. It is recommended that verbal translation services still be provided on an as-needed basis.

Appendix E includes the data for LEP populations in Burbank by census tract.

c. Literacy Skills of LEP populations
BurbankBus has no direct evidence of the literacy skills of LEP populations in their native languages, which determines that translation of documents would be an effective practice. The neighboring City of Glendale also has a large proportion of Spanish and Armenian speakers who speak English “less than very well.” The local transit service in the City of Glendale has translated key documents into Spanish and Armenian and has indicated that the translations have been viewed very positively in the LEP community. There is no reason to suspect that the Spanish and Armenian speaking populations in Burbank would be notably different in literacy skills than those in Glendale.
d. Whether LEP persons are underserved due to language barriers BurbankBus has no direct evidence of language barriers resulting in the LEP population being underserved. Part of the difficulty of assessing the impact of language barriers has to do with BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-19

the nature of BurbankBus service. The primary market is employees, as shown by the major destinations along the routes and the peak-period-only operation.

BurbankBus is currently working on an updated Comprehensive Operational Analysis (COA) of its fixed route service this calendar year. The goal is to evaluate the effectiveness of the City’s current services, seek input from existing and potential riders to idenfity unmet service needs , and understand the transportation gaps . To support the City’sLEP population, surveys were provided in English, Spanish, and Armenian. All social media outreach was also transcribed to ensure individuals can read and hear the context.

Factor 2: The Frequency with Which LEP Individuals Come into Contact with the Program The Federal guidance for this factor recommends that agencies should assess major points of contact with LEP individuals.
a. Use of bus service
Use of bus service is a major point of contact with LEP individuals, since non -users would never come into contact with BurbankBus.

Key findings from the previous BurbankBus Comprehensive Operations Analysis, indicate that the majority of BurbankBus riders, or just over 45 percent use the www.burbankca.gov/burbankbus website to obtain information about BurbankBus transit services . Nearly 28% of BurbankBus passengers obtain information from the timetables/schedules provided by the C ity or found inside each of the BurbankBus fixed- route buses , and nearly 13 % obtain information from BurbankBus bus drivers during their trip. The City ensure information is kept updated inside the bus, bus stops, and at City facilities. Today, information is distributed to new organizations such as Home Again Los Angeles to reach a great population, including mobile and online applications such as Instagram, Next Door, and Facebook.

Currently, BurbankBus timetables/schedules are provided in English and Spanish only. However, brochures have limited Armenian, Korean, and Tagalog language regarding the customer service line. In addition, directions are provided in English, Spanish, and Armenian so that LEP riders may call into the BurbankBus Customer Service to request further assistance regarding BurbankBus transit services.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-20

Figure 4
BurbankBus Fixed-Route Brochure with Translation

BurbankBus drivers are provided training in the “empathy module” of the contracted operator’s training course to provide a schedule to a passenger, and to provide the passenger the BurbankBus Customer Service phone number. BurbankBus drivers that have been interviewed did not recall having any notable or ongoing problems communicating with passengers. b. Purchase of passes and tickets through vending machines, outlets, websites, and over the phone
A transit pass purchase is not a point of contact with LEP individuals as BurbankBus does not sell passes or tickets. Most BurbankBus passengers board the bus for free when they transfer with proof of payment from Metrolink or Metro routes. Other passengers pay one dollar per one-way trip. Metro and Metrolink provide points of contact for purchase of fare through these avenues, and both agencies have robust Title VI programs that provide outreach to LEP populations that are similar to those of BurbankBus.
c. Participation in public meetings
Public meetings are an occasional point of contact with LEP individuals. BurbankBus holds public meetings infrequently, generally during major studies or to present proposed changes to the bus network. As previously noted in Section 5.1 , the City conducted one public hearing for the elimination of the Green Route (February 2023) and a public City Council meeting about student bus fares (August 2024) since the last Title VI Program Triennial Update. d. Customer service interactions
Customer service interactions are frequent points of contact with LEP individuals. Customer service personnel report daily contact with LEP individuals, as noted in Factor 1.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-21

BurbankBus Customer Service seldomly receives telephone calls from LEP populations including Spanish and Armenian speaking individuals that speak English “less than very well” . In the past three years (September 2022 to May 2025), the City received 32 calls requiring Spanish speaking translators (less than one percent of all calls received) and no calls requiring a translator that spoke Armenian. Although the current need for v erbal translation services remain s nominal, these services shall continue to be provided for Spanish, Armenian, and other languages on an as-needed basis.
e. Ridership surveys
Ridership surveys are an occasional point of contact with LEP individuals, for the same reason as participation in public meetings: BurbankBus does not routinely conduct ridership surveys.

A ridership survey was recently conducted this calendar year for the BurbankBus Comprehensive Operational Analysis (COA) and the City hired Fehr and Peers to survey existing BurbankBus fixed- route riders and non-riders. As part of this survey, BurbankBus solicited input from its riders in accordance with this Plan, including conducting outreach to LEP populations identified in the Plan using a n online survey tool that was provided in English and translated into Spanish and Armenian. Hard copies were also t ranslated in Spanish and Armenian, and were distributed at City facilities, bus stops, bus shelters, and buses.
f. Operator surveys
Operator surveys are not a point of contact with LEP individuals. BurbankBus does not conduct transit operator surveys.

The results for Step 2 indicate limited contact with LEP individuals. This Public Participation Plan (Section 5) proposes strategies to improve contact.

Factor 3: The Nature and Importance of the Program, Activity, or Service Provided to People’s Lives.

The Federal guidance assumes that the provision of public transportation is a vital service, especially for people without access to a vehicle and for persons with disabilities. The Federal guidance also notes that “a coordinated plan to meet the specific transportation needs of seniors and persons with disabilities will often also meet the needs of LEP persons.”

As previously noted, BurbankBus Senior and Disabled Transit provides curb -to-curb service to seniors and persons with disabilities who live in Burbank. Its span of service includes middays and weekends. BurbankBus fixed-route services provide service throughout most of the City on weekdays only.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-22

Factor 4: The Resources Available to the Recipient for LEP Outreach and Associated Costs

The Federal guidance looks to evaluating the proposed improvements against the level of resources available in an agency’s budget to provide meaningful access for LEP individuals. The guidance notes that “resource and cost issues can often be reduced by technological advances, reasonable business practices, and the sharing of language assistance materials and services among and between recipients, advocacy groups, LEP populations and Federal agencies.”

Expanded outreach efforts to LEP populations require s staff time and require s the use of translation services. Ongoing costs for maintaining printed material, the BurbankBus website, and translation services have been and is expected to continue to be nominal. The City will continue to use its existing bilingual employee staff and its transit marketing consultant to help maintain these items. As these documents are revised, the City will examine ways to minimize printing and publishing costs while providing the necessary information in all three languages (English, Spanish, and Armenian) and will also explore working with community and advocacy groups as they may be able to assist with translation services. Per the findings of the Facto r 1 and 2 analys es, the City shall continue translating vital documents in Spanish and Armenian.

Translation services shall continue to be provided on an individual, as -needed basis for other languages.

6.2 Language Assistance Plan

In this section, the results of the Four Factor Analysis are used to determine which language assistance services are appropriate. The resulting Language Assistance Plan clearly addresses the identified needs of the LEP populations served by BurbankBus.

The Language Assistance Plan contains five elements:

• Description of LEP populations served, based on the Four Factor Analysis • Providing Language Assistance Services by Language
• Providing Notice to LEP Persons
• Monitoring and Updating the LEP Plan
• Training Employees

1. Description of LEP Populations Served

This element relies on the results of the Four Factor analysis. DOT’s Safe Harbor Provision stipulates that, if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations. The demographic analysis for the City’s 2025 Title VI Program Triennial Update has identified the number and proportion of LEP individuals within its service area using data from BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-23

the U.S. Census American Community Survey estimates. Under this provision, eligible LEP language groups include Spanish and Armenian.

2. Providing Language Assistance Services by Language

For the City of Burbank ’s 2025 Title VI Program Triennial Update , per the findings of the demographics analysis using U.S. Census data and based on the results of the Four Factor Analysis, it is recommended that the City continue to translate its key transit documents only for those LEP populations that meet the DOT’s Safe Harbor Provision which would include Spanish LEP and Armenian LEP populations only. It is recommended that verbal translation services still be provided on an as-needed basis.

Vital transit document and information includes the BurbankBus Title VI Program and Triennial Update documents, route schedules/timetables, application for eligibility for BurbankBus Senior and Disabled Transit, notice advising LEP individuals of free language assistance and all service and fare change notifications . This information is available on the BurbankBus website, which may also be viewed in multiple languages including Spanish, Armenian, and many other languages using Google Translate. BurbankBus also ensures that its third-party Customer Service call center and transit marketing consultants have language skills that allow LEP individuals to communicate with customer service representatives. Finally, when necessary, BurbankBus will expand its outreach to community groups representing Spanish-speaking and Armenian-speaking populations for Title VI warranted related changes and/or actions.

3. Providing Notice to LEP Persons

Federal guidance provides that once an agency has decided that it will provide language services, it is important that the agency notify LEP persons of services available free of charge. Suggested methods as to how an agency can provide such information include: posting signs in intake areas or entry points, stating in outreach documents that language services are available; using an automated telephone voice mail attendant or menu system.

BurbankBus has included a statement in all route brochures/schedules in Spanish and Armenian, regarding the availability of key documents in both languages, availability of translation services at the Customer Service number, and availability of translation services on its website. Based on the results of the Four Factor Analysis for the 2025 Title VI Program Triennial Update, it is recommended that the City continue to translate its key transit documents only for those LEP populations that meet the DOT’s Safe Harbor Provision which would include Spanish LEP and Armenian LEP populations only. It is recommended that verbal translation services still be provided on an as-needed basis.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-24

4. Monitoring and Updating the LEP Plan

Per the FTA’s requirements, the City’s Title VI Program will be updated at least once every three years. In between update cycles, BurbankBus will monitor the LEP Plan by the following methods:

• Keeping a log of customer service interactions in languages other than English, by language spoken;
• Reviewing the log annually to track emerging LEP populations that may need translation of key documents;
• Reviewing the LEP Plan when census updates are released; • Seeking advice from community groups representing Spanish and Armenian LEP populations regarding the best ways to communicate;
• Meeting upon request with groups representing other LEP populations.

5. Training Employees

Federal guidance states that all employees in public contact positions should be properly trained.

BurbankBus fixed-route service is provided by a contracted service provider – MV Transportation, whom provides consistent and thorough training to all new operators . Each new driver is required to complete the over 110 hour training course that covers the following topics:

• Classroom Training
• Pre-Driving Skills Training
• Observation Training
• Behind the Wheel Training
• Cadetting
• Sensitivity and Empathy Training

The instructor-led classroom training is based on an adult-learning interactive training model and uses 31 video training modules which are reinforced by a written training/study guide. The video training is presented through an interactive, panel -hosted discussion led by the contractor’s personnel. Sensitivity training is a major component that is covered under the Classroom Training module. Our contracted service provider places great importance on operator sensitivity and safeguarding the dignity of BurbankBus passengers. Their custo mized (ADA) Sensitivity Training Program is tailored to each contract and emphasizes courtesy, understanding, and the operator’s responsibility to serve all passengers, regardless of background or disability.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-25

Practice and role-playing sessions are held with trainees to foster an experiential understanding of the challenges of navigating the system.

Furthermore, BurbankBus has existing staff that currently provide competent and proficient translation services as needed when either Armenian and/or Spanish LEP passengers call BurbankBus Customer Service for information.

6.3 Summary of LEP Plan Actions

BurbankBus has taken the following actions as a result of this review of LEP populations:

1. Translated vital documents into Spanish and Armenian.

Vital transit documents include:

a. Title VI notice
b. Title VI complaint procedures
c. Title VI complaint forms
d. Application for eligibility for BurbankBus Senior and Disabled Transit e. Route schedules/timetables
f. Notice advising LEP individuals of free language assistance g. All service and fare change notifications

All of the vital documents noted above shall be translated and made available on the BurbankBus website.

Based on the results of the Four Factor Analysis, upon the City Council’s adoption of the City of Burbank 2025 Title VI Program Triennial Update, it is recommended that the City continue to translate its key transit documents only for those LEP populations that meet the DOT’s Safe Harbor Provision which would include Spanish LEP and Armenian LEP populations. Verbal translation services shall continue to be provided on an as -needed basis.

2. Expand outreach efforts to LEP populations within the City, working through the City and community organizations.

3. Monitor the LEP Plan.

4. Continue staff training. BurbankBus through its contracted operator provides sensitivity and empathy training for bus operators, through its comprehensive training process and procedures.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-26

7. Information Regarding the Racial Breakdown of Transit-related Policy Boards or Committees

Information Regarding the Racial Breakdown of Transit-related Policy Boards or Committees

The Burbank Transportation Commission serves as the oversight body that provides guidance to staff and the City Council for BurbankBus services. The Commission is comprised of seven (7) members (racial composition identified as seven (7) Caucasians, including one (1) Armenian and one (1) Hispanic), which are appointed by Council for a term of four (4) years.

The duties of the Transportation Commission are as follows:

• To make recommendations to the City Council on transportation planning and parking issues including but not limited to, the transportation element of the General Plan and its components;
• To make recommendations on the expenditure of Proposition A funds, Proposition C funds, Parking Authority fund, air quality funds and bonds, fees, loans and grants for the purpose of funding transportation improvements;
• To make recommendations on transportation plans, policies and programs, including, but not limited to, pedestrian orientation, telecommuting, intermodal transportation centers and new technologies; and
• To perform such advisory functions as are delegated or by action of the City Council.

Per the Maddy Local Appointee List Act, 1975, which deals with vacancies and appointments of citizens to public boards, commissions and committees, the City prepares an annual appointment list noting the members serving, appointment and expiration dates, and qualifications, if any for the positions. Whenever a board/commission/committee vacancy occurs, a notice is posted in the City Clerk’s Office, the City’s website , Channel 6 Scroll (local cable access channel for City information), and through press releases that are distributed to the local newspapers. By approving the Title VI program, the City Council acknowledges the desirability of encouraging the participation of minorities on the Burbank Transportation Commission.

8. Equity Analysis

A Title VI Equity Analysis is required during the planning stage, for facilities for bus storage or maintenance or transit operations centers, “with regard to where a project is located or sited to ensure the location is selected without regard to race, color, or national origin.” Located approximately 9 miles southeast of the previous facility , the new BurbankBus operations and maintenance facility for fixed-route transit is based at 1242 Los Angeles Street, Glendale, 91204.

The City of Glendale’s zoning designation for this location is zoned as “ IND – Industrial”.

BurbankBus’s new operations and maintenance facility did not require the acquisition of land and the displacement of people from their homes or places of business. Given these facts, a Title VI equity analysis was not required.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-27

9. Documentation of Council Actions Related to Title VI

See adopted Resolution of the Council of the City of Burbank, Appendix F.

10. Service Standards

Federal Title VI guidelines require all fixed -route transit providers to set service standards and policies for each fixed -route mode operated to guard against discriminatory service design or operations decisions. These standards and policies must address how service is distributed across the transit system, and must ensure that the manner of the distribution affords users access to these assets.

BurbankBus has transit performance standards for its fixed-route bus network, incorporated into its contract with the service provider. The City of Burbank has undertaken a project to identify transportation (including transit) performance measures in accordance with Implementation Action M -11 of the Burbank 2035 General Plan, adopted February 13, 2014. Implementation Action M-11 directs the City to establish performance standards for local and regional transit that address geographic coverage, reliability, connectivity, and cost -effectiveness. As part of this study, the following service standards will be considered for BurbankBus:

10.1 Vehicle Load

The fixed-route vehicle load standard is determined by the Gross Vehicle Weight Rating (GVWR) of the bus.

10.2 Vehicle Headway

BurbankBus routes should operate at no greater than 15 -minute headways during peak hours.

Frequency of routes varies during the service period. Current fixed -route headways are as follows:

Route Weekday Headway
BurbankBus Pink Route 15-30 minutes
BurbankBus Orange Route 30 minutes

10.3 On-time Performance

The City of Burbank has set an on- time performance standard of 90 % in its contract with its service provider. On-time performance is defined as “departing from a published time-point no earlier than the published departure time and arriving at a published time -point no more than BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-28

five (5) minutes late.” The contract specifies that the City will base the on-time performance on a random sampling of its definition and choosing.

10.4 Service Availability

Service availability is a general measure of the distribution of routes within a transit provider’s service area. The City will implement standards that consider even distribution of service such that a large majority of residents have access to fix ed-route bus service within a reasonable walking distance from their residence. Because BurbankBus service complements Metro service, the City will consider both services when setting this performance standard. As shown in Figures 5 and 6, currently 92.6% of residents have a fixed-route within one-quarter mile and 99.14% have a fixed-route within one-half mile, of a BurbankBus or Metro service.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-29

Figure 5
Burbank Population Within One-Quarter Mile of Transit Routes

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-30

Figure 6
Burbank Population Within One-Half Mile of Transit Routes

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-31

11. Service Policies

FTA guidance requires fixed -route transit providers to develop a policy for the equitable distribution of transit amenities and for vehicle assignment by route. The following service policies are proposed for BurbankBus.

11.1 Distribution of Transit Amenities

The City of Burbank (with the assistance of its contracted vendor) provides and maintains benches, shelters, signage, and trash receptacles at bus stops throughout the City. Installation of transit amenities along bus routes are based on numerous factors including the number of passenger boardings at stops along those routes. The proposed policy regarding distribution of transit amenities is as follows:

1. Basic signage (stop and route identification) will be posted at all stops.

2. Benches, shelters, trash receptacles, and enhanced signage (including schedules) will be posted at all stops with at least 50 boardings on an average weekday, including major transfer locations. Provision of these amenities will begin at the stops with the greatest number of weekday boardings.

3. Exceptions will be allowed when sufficient right-of-way is not available to provide ADA access.

11.2 Vehicle Assignment

Fixed-route vehicles are assigned from one location . Bus assignments take into account the operating characteristics of buses of various lengths, which are matched to the operating characteristics of the route. Routes with lower ridership are assigned smaller buses. Some routes requiring tight turns on narrow streets are operated with sma ller buses. Bus assignments are also rotated to allow for vehicle maintenance to occur.

The BurbankBus fixed-route fleet is comprised of a total of 17 vehicles. The average age of fixed- route fleet is 8 years old. Twelve vehicles are used in peak service and five are used as spares.

BurbankBus Senior and Disabled Transit service is provide d by a fleet of nine (9) cutaway vans and have an average age of 7 years old. The complete BurbankBus fleet inventory is shown in Table 3.

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-32

Table 3
BurbankBus Fleet Inventory

Year Manufacturer Model Size Fuel Type Seated
Capacity Quantity
Fixed-Route Transit
2009 Bluebird L4RE 35’ CNG 30 5
2017 El Dorado Axess 35’ CNG 30 6
2024 El Dorado Axess 35’ CNG 29 6
Senior & Disabled Transit
2015 Ford E450 Cutaway 25’ GAS 19 2
2018 Ford E450 Cutaway 25’ GAS 19 3
2020 Ford E450 Cutaway 25’ GAS 19 4

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-33

Appendix A
City of Burbank’s Title VI Statement of Policy

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-34

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-35

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-36

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-37

Appendix B
City of Burbank’s Title VI Complaint Forms

Federal Transit Administration
Office of Civil Rights
Complaint Form
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta

Section I
Name: _________________________________________
Address: _______________________________________
Telephone Numbers:
(Home)_______________ (Work) ___________________
Electronic Mail Address: ___________________________
Accessible Format Requirements?
Large Print _______ Audio tape _____
TDD ___________ Other________________________________________ The Federal Transit Administration (FTA) Office of Civil Rights is responsible for civil rights compliance and monitoring, which includes ensuring that providers of public transportation properly abide by Title VI of the Civil Rights Act of 1964, Executive Order 12898, “Federal Actions To Address Environmental Justice in Minority Populations and Low

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-38

Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

In the FTA complaint investigation process, we analyze the complainant's allegations for possible Title VI and related deficiencies by the transit provider. If deficiencies are identified they are presented to the transit provider and assistance is offered to correct the inadequacies within a predetermined timeframe. FTA also may refer the matter to the U.S.

Department of Justice for enforcement.

Section II
Are you filing this complaint on your own behalf?
Yes ____ No ____
[If you answered "yes" to this question, go to Section III.] If not, please supply the name and relationship of the person for whom you are complaining:
_________________________________________________
Please explain why you have filed for a third party. _____________________________ ____________________________________________________________________ Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.

Yes ____ No ____
Section III
Have you previously filed a Title VI complaint with FTA? Yes ____ No ___ If yes, what was your FTA Complaint Number? _____________ [Note: This information is needed for administrative purposes; we will assign the same complaint
number to the new complaint.]
Have you filed this complaint with any of the following agencies? BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-39

Transit Provider _____ Department of Transportation ____ Department of Justice_____ Equal Employment Opportunity Commission _____ Other _____________________________________________
Have you filed a lawsuit regarding this complaint? Yes _____ No ____ If yes, please provide a copy of the complaint form.
[Note: This above information is helpful for administrative tracking purposes.

However, if litigation is pending regarding the same issues, we defer to the decision of the court.]
Section IV
Name of public transit provider complaint is against:
____________________________________________________________________ Contact person: _________________________ Title: _________________________ Telephone number: ____________________________________________________ On separate sheets, please describe your complaint. You should include specific details such as names, dates, times, route numbers, witnesses, and any other information that would assist us in our investigation of your allegations. Please also provide any other documentation that is relevant to this complaint.

Section V
May we release a copy of your complaint to the transit provider? Yes ____ No ____
May we release your identity to the transit provider?
Yes ____ No ____
BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-40

Please sign here: _____________________________________________ Date: ______________
[Note - We cannot accept your complaint without a signature.]

Please mail your completed form to:

BurbankBus administrative office at the Joslyn Adult Center located at 1301 W. Olive Ave., Burbank, CA 91502.

For more information, visit the BurbankBus website at www.burbankbus.org/about-us/title-vi.

You may also file a complaint directly to the Federal Transit Administration at:

Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-41

Administración Federal de Tránsito
Oficina de Derechos Civiles
Formulario de Queja
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta

Sección I
Nombre:_________________________________________
Dirección:_______________________________________
Números de Teléfono:
(Casa)_______________(Trabajo)___________________
Dirección de Correo Electrónico: ___________________________ ¿Requisitos del Formato Accesible?
Letra Grande _______ Cinta de Audio _____
DTS ___________ Otro________________________________________ La Oficina de Derechos Civiles de la Administración Federal de Tránsito (AFT) es responsable del cumplimiento y monitoreo de los derechos civiles, lo cual incluye asegurar que los proveedores de transporte público acaten debidamente el Título VI de la Ley de Derechos Civiles de 1964, Orden Ejecutiva 12898, “Acciones Federales Dirigidas a la Justicia Ambiental en las Comunidades Minoritarias y de Bajos Ingresos”, y Orientación a los Receptores sobre Servicios Lingüísticos Especiales para Beneficiarios de Proficiencia Limitada en Inglés (LEP) del Departamento de Transporte.

En el proceso de investigación de quejas de la AFT, analizamos las alegaciones del demandante por posibles deficiencias del Título VI y relacionadas por el proveedor de tránsito. Si se

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-42

identifican deficiencias se las presenta al proveedor de tránsito y se ofrece ayuda para corregir las insuficiencias dentro de un límite de tiempo predeterminado. La AFT también puede referir el asunto al Ministerio de Justicia de los EE.UU. para la aplicación.

Sección II
¿Está usted presentando esta queja en su propio nombre? Sí ____ No ____
[Si contestó "sí" a esta pregunta, vaya a la Sección III].

Si contestó no, por favor proporcione el nombre y la relación de la persona para quien usted está presentando una queja:
_________________________________________________
Por favor explique porqué ha presentado por un tercero. ____________________________________________________________________ ____________________________________________________________________ Por favor confirme que usted ha obtenido el permiso de la parte agraviada si está presentando a nombre de un tercero.

Sí ____ No ____

Sección III
¿Ha presentado previamente una queja del Título VI en la AFT? Sí ____ No ____ Si es así, ¿cuál fue su Número de Queja de la AFT? _____________ [Nota: Esta información es necesaria para propósitos administrativos; asignaremos el mismo número de queja a la nueva queja].
¿Ha presentado esta queja en alguna de las siguientes agencias? Proveedor de Tránsito _____ Departamento de Transporte ____ BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-43

Departamento de Justicia _____
Comisión de Igualdad de Oportunidades en el Empleo _____ Otro _____________________________________________
¿Ha presentado un proceso judicial con respecto a esta queja? Sí _____ No ____ Si es así, proporcione por favor una copia del formulario de queja. [Nota: Esta información anterior es útil para propósitos de seguimiento administrativos.

Sin embargo, si el litigio está pendiente con respecto a los mismos asuntos, nos sometemos a la decisión de la corte].

Sección IV
Nombre del proveedor de transporte público contra quien es la queja:
____________________________________________________________________ Persona de contacto: _____________________
Título: ________________________
Número de teléfono:
_____________________________________________________
En hojas separadas, por favor describa su queja. Debe incluir los detalles específicos tales como nombres, fechas, horas, números de ruta, testigos y cualquier otra información que nos ayude en nuestra investigación de sus alegaciones. Por favor también proporcione cualquier otra documentación que sea relevante a esta queja.

Sección V
¿Podemos dar una copia de su queja al proveedor de tránsito? Sí ____ No ____
¿Podemos informar su identidad al proveedor de tránsito? BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-44

Sí ____ No ____
Por favor firme aquí: _____________________________________________ Fecha: ______________
[Nota - No podemos aceptar su queja sin una firma].

Envíe el formulario completo por correo a:

BurbankBus Administrative Office en Joslyn Adult Center, ubicado en 1301 W. Olive Ave., Burbank, CA 91502.

Para obtener más información, visite el sitio web de BurbankBus en www.burbankbus.org/about- us/title-vi.

También puede presentar una queja directamente a la Administración Federal de Tránsito (Federal Transit Administration) a:

Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-45

Բորբանկի քաղաք
Ակտի VI
Դիմումի ձեւ
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta

Բաժին I
Անունը՝_________________________________________
Հասցեն՝_______________________________________
Հեռախոսահամարները՝
(Տուն)_______________(Աշխատանք)___________________
Էլեկտրոնային փոստային հասցեները՝ ___________________________ Հասանելի ֆորմատի պահանջներ:

Խոշորատառ տպագրություն _______ Աուդիո-ժապավեն _____
TDD ___________ Այլ ________________________________________ Ուղևորափոխադրումների դաշնային ադմինիստրացիայի (ՈՒԴԱ [FTA]) Քաղաքացիական իրավունքների վարչությունը պատասխանատու է
քաղաքացիական իրավունքների վերաբերյալ բողոքների և մոնիթորինգի համար, ինչը ներառում է այն, որ պետք է ապահովվի, որ հանրային փոխադրումներ իրականացնողները լիովին համապատասխանեն 1964թ.-ի Քաղաքացիական իրավունքների ակտի VI Մասի պահանջներին (Title VI of the Civil Rights Act of 1964),

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-46

ԱՄՆ Նախագահի 12898 հրամանագրին (Executive Order 12898), Փոքրամասնությունների և ցածր եկամուտ ունեցողների նկատմամբ միջավայրային արդարադատությանն ուղղված դաշնային ակտերին (“Federal Actions To Address Environmental Justice in Minority Populations and Low Income Populations”) և Տրանսպորտի դեպարտամենտի անգլերենին սահմանափակ տիրապետողների (LEP) համար հատուկ լեզվական ծառայություններ ստացող օգտատերերի համար նախատեսված ուղեցույցին (Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries):

FTA-ում բողոքների քննության գործընթացի ժամանակ մենք վերլուծում ենք բողոք ներկայացնողի մեղադրանքները ուղևորափոխադրում իրականացնողի կողմից VI Մասի և դրա հետ կապակցված հնարավոր խախտումների վերաբերյալ: Եթե պարզվում է, որ առկա են խախտումներ, դրանք ներկայացվում են ուղևորափոխադրում իրականացնողին և օգնություն է առաջարկվում նախօրոք սահմանված ժամանակահատվածում անհամապատասխանություններն ուղղելու համար: FTA-ն կարող է նաև նյութերն ուղարկել ԱՄՆ Արդարադատության դեպարտամենտ հարկադիր կատարման համար:

Բաժին II
Դուք այս բողոքը ներկայացնում եք Ձե՞ր անունից:

Այո ____ Ոչ ____
[Եթե դու «այո» եք պատասխանել այս հարցին, անցեք Բաժին III-ին:] Եթե «ոչ», խնդրում ենք ներկայացնել այն անձի անունը և թե ինչ հարաբերության մեջ եք գտնվում նրա հետ, ում անունից բողոք եք ներկայացնում՝ _________________________________________________
Խնդրում ենք բացատրել, թե ինչու եք դիմում ներկայացնում երրորդ անձի անունից:
____________________________________________________________________ ____________________________________________________________________ BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-47

Խնդրում ենք հաստատել, որ դուք ունեք տուժող կողմի թույլտվությունը, եթե դիմում եք ներկայացնում երրորդ անձի անունից:

Այո ____ Ոչ ____

Բաժին III
Դուք նախկինում VI Մասի հետ կապված բողոք ներկայացրե՞լ եք FTA:

Այո____ Ոչ___
Եթե «այո», ապա ո՞րն էր FTA ներկայացրած ձեր բողոքի համարը: _____________ [Նշում՝ Այս տեղեկությունն անհրաժեշտ է վարչական նպատակներով. մենք նոր բողոքը կնշենք նախկին բողոքի համարով:]
Դուք այս բողոքը ներկայացրե՞լ եք հետևյալ գործակալություններից որևէ մեկին:

Ուղևորափոխադրումներ իրականացնողին _____ Տրանսպորտի դեպարտամենտ ____
Արդարադատության դեպարտամենտ _____ Աշխատանքի հավասար
հնարավորությունների հանձնաժողովին _____
Այլ _____________________________________________
Դուք այս բողոքի հետ կապված դատական հայց ներկայացրե՞լ եք:

Այո _____ Ոչ ____
Եթե «այո», խնդրում ենք ներկայացնել հայցադիմումի կրկնօրինակը:
[Նշում՝ Վերը նշված տեղեկություններն օգտակար են գործի ընթացքի վերահսկման վարչական նպատակների համար:

Ինչևէ, եթե նույն հարցով դատաքննություն է սպասվում, մենք կսպասենք դատարանի որոշմանը: ]
BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-48

Բաժին IV
Հանրային ուղևորափոխադրումներ իրականացնողի անվանումը, ում դեմ ներկայացված է բողոքը ՝
____________________________________________________________________ Կոնտակտային անձը՝ _________________________
Պաշտոնը՝________________________
Հեռախոսահամարը՝
_____________________________________________________
Առանձին թերթերի վրա խնդրում ենք նկարագրել ձեր բողոքը: Դուք պետք է ներառեք հատկանշական մանրամասներ, ինչպես, օրինակ՝ անուններ, ժամանակը, երթուղիների համարները, վկաներին և ցանկացած այլ տեղեկություններ, որոնք կօգնեն մեզ ձեր մեղադրանքի քննության ժամանակ: Խնդրում ենք նաև ներկայացնել ցանկացած այլ փաստաթուղթ, որը կապ ունի այս բողոքի հետ:

Բաժին V
Կարո՞ղ ենք արդյոք մենք ձեր բողոքի կրկնօրինակը ներկայացնել ուղևորափոխադրում իրականացնողին:

Այո _____ Ոչ ____
Կարո՞ղ ենք արդյոք մենք ուղևորափոխադրում իրականացնողին ներկայացնել ձեր ինքնությունը:

Այո _____ Ոչ ____
Խնդրում ենք ստորագրել այստեղ՝ _____________________________________________ Օրը՝ ______________
[Նշում– Մենք չենք կարող ընդունել ձեր բողոքն առանց ստորագրության:]

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-49

Խնդրում ենք Ձեր լրացրած ձևաթուղթը փոստով ուղարկել հետևյալ հասցեով`

BurbankBus Administrative Office, Joslyn Adult Center - 1301 W. Olive Ave., Burbank, CA 91502.

Ավելին իմանալու համար այցելեք BurbankBus-ի www.burbankbus.org/about-us/title-vi վեբկայքը:

Դուք նաև կարող եք բողոք ներկայացնել անմիջապես Դաշնային փոխադրումների վարչություն (Federal Transit Administration) հետևյալ հասցեով՝ Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590 BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-50

Appendix C
BurbankBus Title VI Public Hearing Notices

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-51

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-52

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-53

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-54

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-55

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-56

New Bus Cards

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-57

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-58

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-59

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-60

BUS SHELTER AD

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-61

BURBANKBUS FIXED-ROUTE ONLINE SURVEY

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-62

BURBANKBUS FIXED-ROUTE SURVEY – HARD COPY

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-63

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-64

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-65

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-66

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-67

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-68

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-69

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-70

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-71

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-72

NOTICE OF PUBLIC HEARING FOR
CITY OF BURBANK 2025 TITLE VI TRIENNIAL PROGRAM UPDATE

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-73

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-74

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-75

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-76

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-77

Appendix D
BurbankBus Senior and Disabled Transit Survey Results

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-78

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-79

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-80

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-81

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-82

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-83

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-84

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-85

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-86

Appendix E
Minority, Low-income, and LEP Populations in Burbank by Census Tract Table E.1
Minority and Low-income Populations in Burbank by Census Tract

Census
Tract
Total
Population
*Minority
Populations
*%
Minority
Persons
Total
Population
for whom
Poverty
Status is
Determined
Population
with Income
in the Past 12
Months
Below
Poverty Level
% in
Poverty
3101 5,535 1,826 32.99% 5,530 290 5.24%
3102.01 5,082 2,326 45.77% 5,082 252 4.96%
3102.02 4,718 1,825 38.68% 4,718 648 13.73%
3103 3,032 880 29.02% 3,002 134 4.46%
3104 3,636 1,977 54.37% 3,636 461 12.68%
3105.01 3,699 2,422 65.48% 3,690 583 15.80%
3106.01 6,498 4,161 64.04% 6,434 1,146 17.81%
3106.02 2,735 1,097 40.11% 2,735 215 7.86%
3107.01 2,429 1,350 55.58% 2,429 840 34.58%
3107.02 6,567 1,848 28.14% 6,544 1,235 18.87%
3107.03 5,270 2,183 41.42% 5,270 667 12.66%
3107.04 4,470 2,652 59.33% 4,470 882 19.73%
3107.05 2,530 1,370 54.15% 2,530 445 17.59%
3108 5,123 3,147 61.43% 5,121 688 13.43%
3109 6,810 5,267 77.34% 6,802 397 5.84%
3110 3,764 3,121 82.92% 3,740 372 9.95%
3111 3,998 2,824 70.64% 3,989 455 11.41%
3112 3,171 1,545 48.72% 3,156 160 5.07%
3113 3,915 2,509 64.09% 3,915 228 5.82%
3114 2,320 1,021 44.01% 2,320 90 3.88%
3115 5,963 4,406 73.89% 5,963 501 8.40%
3116 6,707 2,177 32.46% 6,655 1,100 16.53%
3116.01 2,947 2,932 99.49% 2,937 192 6.54%
3116.02 4,546 2,697 59.33% 4,546 539 11.86%
3117 5,852 3,772 64.46% 5,588 451 8.07%
3118.01 2,922 2,096 71.73% 2,922 389 13.31%
3118.02 4,200 3,581 85.26% 4,200 209 4.98%
City Total 118,439 67,012 56.58% 117,924 13,569 11.51%
BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-87

*Per FTA Title VI Circular: Minority populations include persons having origins in: American Indian or Alaska Native, Asian, African American, Latino, and Native Hawaiian or Other Pacific Islander racial groups.

Source: U.S. Census Bureau, 2023 American Community Survey 5-Year Estimates, Table DP05 and Table S1701 by census tract for the City of Burbank (2023 American Community Survey 5-Year Estimates)

Table E.2
LEP Populations in Burbank by Census Tract
Census
Tract
Total
Population
for whom
Language is
Determined
TOTAL
Burbank
Population
that Speak
English less
than "very
well"
Spanish
Speaking
Population
that Speak
English
“less than
very well”
% Spanish
LEP
Armenian
Speaking
Population
that Speak
English
“less than
very well”
% Armenian
LEP
3101 5,523 1,396 156 2.8% 838 15.2%
3102.01 5,413 931 263 4.9% 491 9.1%
3102.02 4,781 1,163 201 4.2% 676 14.1%
3103 2,729 296 24 0.9% 215 7.9%
3104 2,995 607 153 5.1% 77 2.6%
3105.01 3,296 970 683 20.7% 109 3.3%
3106.01 5,945 1,186 263 4.4% 271 4.6%
3106.02 2,290 243 144 6.3% 4 0.2%
3107.01 2,386 622 74 3.1% 463 19.4%
3107.02 7,180 2,124 347 4.8% 1,344 18.7%
3107.03 5,058 1,329 63 1.2% 715 14.1%
3108 4,980 725 495 9.9% 67 1.3%
3109 5,805 778 654 11.3% 2 0.0%
3110 3,790 660 420 11.1% 69 1.8%
3111 3,694 604 481 13.0% 39 1.1%
3112 2,986 285 159 5.3% 67 2.2%
3113 3,625 224 156 4.3% 26 0.7%
3114 2,105 203 93 4.4% 45 2.1%
3115 5,196 403 275 5.3% 0 0.0%
3116 6,900 465 195 2.8% 0 0.0%
3117 5,315 614 297 5.6% 149 2.8%
3118.01 2,812 540 376 13.4% 26 0.9%
3118.02 3,497 1,105 756 21.6% 112 3.2%
City Total 98,301 17,473 6,728 6.8% 5,805 5.9%
*2011-2015 American Community Survey 5-Year Estimates
Source: U.S. Census Bureau, 2011-2015 American Community Survey, Table B16001 by census tract for the City of Burbank

BurbankBus Title VI Program Triennial Update, 2025 ATTACHMENT 2-88

Appendix F
Documentation of Council Actions Related to Title VI

[Intentionally blank for the approved City Resolution.]