AGREEMENT NO. 2022-152A
FIRST AMENDMENT TO PROFESSIONAL SERVICES AGREEMENT
This First Amendment to Professional Services Agreement No. 202 2-152 (Amendment) effective date of September 11, 2024, is entered into between the City of Camarillo, a California municipal corporation and general law city (City) and MeterSYS, LLC, a limited liability corporation (Consultant), collectively referred to as the Parties.
Recitals.
A. The parties have entered into a written agreement entitled “ Professional Services Agreement Number 20 22-152” having an effective date of June 22, 2022 (Agreement) to provide for certain professional services in the amount of $240,558 as outlined in Exhibit A of Agreement from Consultant.
B. All capitalized terms not defined in this Amendment have the meaning set forth in the Agreement.
C. The parties desire to modify the scope of work in accordance with Section
3.3 of the Agreement.
Section 1. Amendment. The Agreement is amended to add the following:
1. Additional “Scope of Services” of the Agreement is
amended to add the following:
Provide additional professional services in the amount of $610,581 as included in the proposal dated June 25, 2024, to provide additional project management and design
services during construction. See attached Exhibit A,
Scope of Services.
Section 2. Compensation and Payment. F irst Amendment to Professional Services Agreement is for a not -to-exceed amount of $610,581 for services provided in proposal dated June 25, 2024, for a total agreement amount of $851,139.
Section 3. Continuation of Terms of Agreement. Except as expressly modified by the terms and provisions of this document, the remaining terms and provisions of the Agreement remain in full force and effect.
THE AUTHORIZED REPRESENTATIVES of the Parties have caused this F irst Amendment to Agreement No. 2022-152 to be executed as of the Effective Date.
CITY OF CAMARILLO
Greg Ramirez, City Manager
ATTEST:
Kristy Buxkemper, City Clerk
METERSYS, LLC, a limited liability corporation
Andy Honeycutt, President
Lauren Brown, Vice President
_ _046739_____ ____________________ _ 04/30/2025____ Camarillo Business Tax Certificate Number Expiration Date
Attachments: Exhibit A, Scope of Services
MeterSYS, LLC
AMI Program
Management Scope
of Work for the City
of Camarillo
Management and Quality Oversight of AMI Implementation
Andy Honeycutt, President
4-2-2024
Revised 6-25-2024
CC Agreement 2022-152A
EXHIBIT A
1 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Advanced Metering Infrastructure Program Management for the City of Camarillo Scope of Work -June 2024
MeterSYS, LLC
Program Management Responsibilities: Under this engagement, MeterSYS, LLC (Consultant) will serve as Program Manager for all facets of the City of Camarillo (City) Advanced Metering Infrastructure (AMI) implementation, including financial oversight, project progression management, facilitation of network planning and installation, multi-systems interfacing, field installation and data management, internal/external communications, and organizational change management (OCM). Consultant has assigned responsibility for each of these critical categories to its team members who will provide both experience and expertise through all phases and tasks of the program of work.
Consultant Baseline Responsibilities
• Provide a Program Manager to serve as the point of contact for all project activities and tasks associated with the contracted services throughout the entirety of the project support and manage program compliance with all funding requirements and allocations • Provide a supporting implementation team of consultants with experience and expertise in AMI configuration, field operations, QA/QC, network planning, systems integration and OCM • Lead communication planning and execution for internal and external audiences to maintain public trust and public support of the City’s AMI Program
• Manage implementation of AMI for the water utility aligned with departmental objectives and the overall operational goals of the City
• Develop, in cooperation with the AMI provider, installer, and the City, a work plan on what should occur during Milestone 1 (NTP + 60 Days) outlining actions to support a successful AMI implementation • Establish and maintain a comprehensive Quality Program for field data and field installations • Establish Key Performance Indicators (KPIs) to ensure that the Program is completed on schedule, on budget, and within scope
• Provide expedient issue resolution among stakeholders as detailed in the project charter • Manage project meetings, including scheduling, stakeholder engagement, weekly progression calls, sub- team assignments and on-demand work sessions
• Provide weekly progression updates and monthly project reports • Facilitate and process, in cooperation with the City team, any necessary changes to the contract • Review and approve monthly progress invoices from vendors involved in the AMI Project and track all project financials on behalf of and with collaboration from the City • Continuously collaborate with and inform key project stakeholders • Ensure proper training and efficiencies of the new AMI system among City staff • Deliver a staged Organizational Change Management Plan for alignment with metering automation • Identify opportunities to enhance performance and capabilities of the AMI system
The Scope of Work outlines the tasks of each phase of implementation, but considering the dynamic nature of the project, also assumes likely adjustments to priority and level of effort. Consultant professional services will incorporate emerging responsibilities in the implementation of AMI as part of its obligation to the City for providing a seamless conversion of the City’s metering and billing systems through fixed-base reading technology.
CC Agreement 2022-152A
2 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Section 1. Scope of Work for AMI Implementation: Water Metering
Program Management
The Consultant will work closely with the City’s Project Team, including executive sponsors, functional team members, and other vendor partners for effective collaboration of project progression, potential risks, financial forecasts, and effective contract management.
1. Provide project management oversight but also perform as a lead consultant in the AMI transformation of benefits. This includes assessing as-is business processes and recommending future state business process redesign through the OCM Stage process. Engagement will include actively facilitating business process reviews, mapping, documenting, identifying future state and recommending the appropriate plans to successfully reengineer business process changes.
2. Closely review the work of the AMI vendor relating to planning and executing system integration, network installation, and meter installation.
3. Develop, maintain, and share project documents and associated artifacts, including project plans, project schedules, issues, changes, decisions, and risk logs, supporting plans (including testing, training, communications, integration, field deployments, cutover, etc.).
4. Facilitate and develop resources for meetings and presentations, including creation, distribution and management of meeting agendas, minutes, project and technical documents via Teams/SharePoint.
5. Perform internal communications & engagement management planning (i.e., project communications including status reporting, project sub-team(s) communications, etc.).
6. Facilitate the creation of the customer communications plan, including appropriate public relations and customer awareness activities to promote support of the project and utilization of the new customer engagement as applicable.
Program Execution
1. Provide AMI vendor management support, including serving as the primary liaison between the vendor(s) and project team, managing the statement of work, advising the City on vendor deliverables and performance, managing change orders, and other appropriate actions.
2. Monitor Contractor and sub-contractor compliance as the City’s representative during kick-off, solution installation, systems acceptance, and solution training to manage risks, ensure quality assurance and controls, and successful completion of milestones, deliverables, project, and operational goals.
3. Develop, maintain, and monitor the overarching field deployment strategy and plan to include field verifications and QA/QC. This includes oversite of meter installations through the MeterSYS Connects data quality management platform.
CC Agreement 2022-152A
3 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
4. Lead project management activities supporting project execution, including the dissemination of status reports for executive staff and other audiences, maintenance and sharing of project schedule decisions, changes, issues, and risks, and supporting plans.
5. Facilitate User Acceptance and testing activities, including developing test plans to include unit, integrated solution test and user acceptance testing; document test scenarios and develop supporting test execution scripts, conduct requirements traceability, and monitor test execution.
6. Review and audit AMI vendor test plans to ensure methodology, test procedures, and execution effectively validate solution functionality and requirements.
7. Track, document, and manage issues, defects, and errors for each phase of implementation (Kickoff, Alpha Testing, Beta Testing, Full Deployment and Program Closeout).
8. Proactively scan, track, document, recommend and coordinate the remediation of risks.
9. Develop the overall training plan for the City to include other vendors.
10. Develop, facilitate, manage, and monitor cutover and readiness plans from legacy direct read and AMR systems.
11. Validate and facilitate the proper execution of System Acceptance Plan, Network Acceptance Plan, Route Acceptance Plan, and Program Closeout approach.
Performance Management
Consultant is responsible for putting into place a comprehensive performance management and quality assurance model that ultimately ensures project, operational, and business results are achieved and sustained.
1. Project Health: identify and carry out performance and project quality control measures (data, field operations) to ensure project deliverables are successfully met, including achieving business objectives and optimizing quality delivery through effective management of the project’s schedule, cost, and scope.
2. Contractor performance (including third-party installers, AMI contractors and other appropriate parties):
monitor contractor deliverables, communications, technical planning and solution development, configuration, integrations (i.e., including City applications such as CIS, billing, and asset management), testing, work, activities, and overall performance.
3. Solution and technology performance: ensure hardware and software architecture, platform, integration, design, configuration, functionality, expandability, and performance meet City business objectives and improve operations through efficiencies and sustainability of infrastructure performance.
4. Manage the Implementation Program with oversight on safety, claims avoidance/mitigation, limiting CC Agreement 2022-152A
4 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
and effectively resolving all customer complaints, and effective City staff engagement.
Technical Service Delivery
Consultant will provide expertise and experience in AMI technical planning and delivery with a focus on systems interfacing/integration, asset management, workorder management, and network design and performance.
1. Provide technical subject matter expertise to plan, evaluate, monitor, troubleshoot technical planning, implementation, issue resolution and user acceptance of AMI meters, network, and software.
2. Review issues, errors, defects, and other challenges, monitor response and remediation for all appropriate parties (vendors, City staff, Consultant), recommend remediation/fixes, and apply remediation/fixes in coordination and as agreed upon between the Program Management Consultant, AMI vendor(s) and City staff.
3. Ensure technical proficiencies for business units responsible for metering/billing and associated support services through effective training, organizational design, and reference materials.
Organizational Change
Management (OCM) and
Communication
Consultant will utilize
experiences and expertise in
public utility organizational
change management to ensure
the delivery of effective
training, performance tracking
mechanisms, and
organizational design reflective
of AMI automation. Consultant
program team members will
work with key functions within
the City to identify
organizational change
management needs at various
milestones throughout the project timeline. While the priority is the successful implementation of AMI across the service territory, Consultant experiences with organizational change during testing and full implementation phases have necessitated a best practice of establishing organizational change management components as part of the AMI rollout. Pre-planning will aid in the natural and successful transition of manual metering tasks to an automated environment seamlessly and predictably.
1. Facilitate and lead the functional business process changes aligned with the OCM Plan stages with a focus on phases two (2) through four (4) building on the completed feasibility analysis within Task Order
2. Work with city communication teams and process mapping team to establish internal and external Figure 1 OCM 4 Stages
CC Agreement 2022-152A
5 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
communications strategies that promote project justification, project benefits, and overall project support.
3. Monitor the day-to-day business process transformation to build confidence that the City’s staff are adopting the new business processes.
1.1 Project Setup and Kickoff
This step serves as the official start of the implementation project and the critical foundation for an effective deployment and for future system operation. It involves engaging City Staff, the meter vendor, the installer, and the Consultant’s project team, through collaborative project planning, milestone scheduling, roles and responsibilities defining, and general project “housekeeping.” Upon authorization to proceed, the Consultant’s Program Manager and project team will initiate the work plan that will provide the baseline for development of the draft project plan. The results of the discovery session will involve:
A. Program Management Setup: Development of the program management workbook and integrated work plan (project schedule, project financials tracking/pay application, team contacts) with input by the City project team and prime meter vendor; Consultant utilizes Zoho Projects for internal management and Microsoft Teams/SharePoint as the client project portal. These applications are web- based and provide project plan progression, document retention, schedule of key activities, internal project team messaging, and customized reporting.
B. Communications: The overall objective of an AMI Communications Plan is to promote the success of the project by meeting the information needs of all project stakeholders. Consultant will work with the City Communications Manager/PIO to establish best practices in metering communications that define the methods of information collection and distribution. Through effective planning and engagement of communication and marketing Subject Matter Experts (SMEs), the plan will aid in defining the actions and processes necessary to facilitate effective communications for Utility staff and external audiences.
Consultant will create and maintain open communications among all stakeholders and vendors throughout the Program timeline.
a. External Collaboration- For external audiences, Consultant will work with Utility project team members to develop a detailed external communications strategy that includes general project information, customer service key messaging, information sheets, web-site resources, social media posts, a customer toll-free phone line for inquiries, project progression information (install map, route schedule) and media releases.
b. Internal Collaboration - The primary communications among the project team will be the status meetings, monthly reports, and the project management site, Zoho, however it is essential to collaborate with other internal audiences that are not a part of the project team on the benefits and timing of the project. Additionally, the Consultant will provide various information channels to City staff to inform on the basics of AMI and engage other departments that may benefit from the data deriving from the AMI system with a focus on resource conservation and customer engagement.
C. Project Kickoff Meeting: Following successful completion of the initial program set-up, Consultant will, in cooperation with the project team, plan and facilitate the Project Kickoff Meeting that involves all stakeholders of the City of Camarillo AMI Implementation Program.
CC Agreement 2022-152A
6 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
D. QA/QC and Quality Plan - The Consultant’s Program Manager will have responsibility for the overall Quality Plan in close coordination with the Utility Project Manager and Project Team to facilitate activities and a fundamental commitment to quality of performance and process including, but not limited to:
• Conducting daily data audits of field changes to ensure accuracy • Checking contractor supplied documentation
• Monitoring contractor operations, inspections, and tests • Performing independent inspections and tests using field and systems data to verify adherence to the Quality Plan
• Facilitating a full CIS data download for quality reviews and data management clean-up in coordination with City Customer Service, Utility Billing, and the Meter Shop
MeterSYS Connects Powered by
Cintel: MeterSYS Connects provides
the City with comprehensive field and
back-office synchronization of data.
The management of AMI data is a
primary focus for the project manager
to make sure all aspects of the process
are running smoothly. While the file
exchanges that support the system
interfaces will be automated during
the software integration work, these
files will need to be consistently
validated and the data contained
compared across all systems, to
ensure the synchronization of the
systems and the standardization of the data. The MeterSYS Connects tool will identify discrepancies and allow for immediate resolution. MeterSYS Connects will import data from the Installation Vendor’s Work Order Management System, the AMI vendor’s equipment inventory files, the City’s Customer Information System, and the AMI Meter Data Management System (MDMS), to conduct data validation, ensure the data entry aligns with expectations, and to identify any outliers. This provides another layer of quality control, confirming the data captured at the time of installation matches what is reported in the MDMS and CIS.
E. Program Finance Management - Consultant will provide financial oversight and quality control throughout the entirety of the program of work to protect the Utility’s interest and fiscal responsibility.
Consultant has developed a Project Financials Management Workbook that is compatible with each vendor’s invoicing system. As invoices are received, they are validated against the contract and inventory to ensure compliance with pricing and budgeted line items. Consultant will provide transparency into what comprises the invoices by highlighting pertinent information and extracting relevant data for monthly accounting. These reports include the state of the financials for the entire project budget including system improvements, program management, third-party vendors, and contingencies.
In the role of liaison, Consultant will address any discrepancies with the vendor prior to approving payment. Consultant will track and itemize how contingency funding is spent and ensure adherence to Figure 2 MeterSYS Connects dashboard
CC Agreement 2022-152A
7 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
project budgets and constraints for unanticipated, but necessary expenditures. As part of project closeout, Consultant will reconcile planned vs. actual spend across Utility allotments and help the Utility budget for planned maintenance and future state expenditures.
F. Network Site Planning - Consultant will utilize their network site assessment tool (mobile application) for locations referenced by the prime vendor for network infrastructure and require development of site plans for each network device site including detailed responsibilities, network installation schematics (gateway, cables, electrical, backhaul, attachment specifications), materials summary, and summary of site responsibilities. MeterSYS will support the inclusion of any work needed to be done by City staff or third-party contractors for site readiness and ensure the proper execution of all site plans as required and included as an example in the appendix in the Notice of Invitation to Bid (NIB) for AMI.
G. Inventory Management - Consultant will work with the City to establish inventory controls, including chain of custody, during Project Initiation. Consultant will hold each Vendor responsible for inventory control and it is expected that Vendors’ efforts will consist of plans and procedures to ensure:
• Equipment lead times and orders are properly managed to prevent program delays, shortages, or overages and according to the phasing and approach outlined by the City in the NIB for AMI • Vendor representatives are onsite to receive and verify all incoming equipment • Received shipments are reconciled and socialized with Consultant and the Project Team • Properly secure and maintain accountability of all equipment
1.2 Alpha Testing Phase
Considered the most critical point of the project, this step engages the responsibilities and the roles of each team member, creates the foundation for compliance with project contract service levels through field operations, establishes effective integrations, and demands proper equipment lead time management.
Systems Planning: A key responsibility during the Alpha Phase will be the coordination of the System Integration planning approach between the City’s internal divisions and the third-party vendors. The deliverable will be an integration testing plan with clear targets for achievement to secure sign-off and move forward with the deployment. As part of the services scope, Consultant will be engaging a systems expert to provide additional expertise on the City’s software integration and to consult on system and process improvements that will fully leverage features and functionality.
Network Planning: Consultant will coordinate with Contractor site walks for all basestation/collector locations that will serve as the basis for detailed documentation of all site needs and responsibilities utilizing our site plan template. Consultant will work with the Contractor and City for final approval of each site with appropriate signoffs.
The Consultant Project Manager will work with the City and Prime Contractor to create a Systems sub-team to focus on the integration and interface work with proper assignment of roles and responsibilities utilizing a Responsibility Matrix. The sub-team will be a dedicated group comprised of key City staff involved in the systems, IT, the systems integration SME, and Consultant Project Manager that has extensive integration management experience. Conducting the necessary due diligence of data scrubbing and standardization, planning the interfaces to ensure the proper flow and mapping of data between systems, and building the interfaces to best accommodate for future functionality and flexibility are core activities of the integration work.
Testing, documentation, and validation will all be managed by Consultant. MeterSYS has already been facilitating the engagement of CentralSquare, the City’s CIS Vendor, and coordinated with City IT in preparation for this effort.
CC Agreement 2022-152A
8 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Coinciding with System Integration, construction of the network will be coordinated between the prime contractor, the Utility, and third-party site managers for the assessment and build-out of collector infrastructure and associated power and data access. Because the Network Testing Phase generally requires multiple sub- contractors early in the process, the management requirements for this coordination are significant and crucial.
Major tasks for this phase include:
Review and support the detailed site plan creation and Scope of Work documentation to be provided by the Prime Contractor
Coordinate with City and the prime contractor for site upfit approvals Complete power and data (as required) connectivity for each site Ensure Radio Frequency (RF) sweeps are performed according to manufacturer’s requirements Work with the Prime Contractor to test RF signal strength and review network data for issues with “reach” and to have Contractor reconfigure alerts/alarms as appropriate Provide oversight for activities associated with the MDMS interface with the City’s Customer Information System (CIS) and the Customer Engagement Platform Evaluate sample files (CIS Export, Inventory File, Swap File, Sync File, Read/Bill File) Oversee installation field tool configuration, testing, and acceptance Coordinate installation checklist finalization and acceptance Provide network device installation support
Validate proper data collection, transmission, and processing for both the register/transmitter and field installation
The Initial Deployment Area will include approximately 100 total water meters to be installed by the City. There are several objectives of the Initial Deployment, including:
1. Water Meter Configuration and Commissioning: The initial component of the Alpha Phase is the completion of a small quantity of test meters to be installed in coordination with the selected meter manufacturer for all water meter sizes.
2. Establish Deployment Business Processes: Meter delivery, asset management tracking, network equipment installation, provisioning the backhaul and supporting turning-up the headend.
3. Employee Initial Deployment Related Training: The next component of the Alpha Phase is to create a structured relationship between the City and Consultant for all the installation types selected to be deployed initially. The Consultant will work with the Contractor and the City to facilitate the planning, change management, and transformation of the business processes selected within the Alpha Phase.
4. Facilitate Integrations: For systems integrations, complete the systems integration of systems within the topology of:
• Customer Information System/Utility Billing
• Asset Management/Work Order System
• Mapping & GIS Analytics
• Customer Engagement
Consultant will oversee the following:
• Develop Integration file requirements between CIS, MDMS, and Customer Portal CC Agreement 2022-152A
9 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
• Evaluate sample files
• Develop and test files and interfaces
• Develop File transfer and scheduler process for automation of file exchange • Installation field tool configuration, testing, and acceptance
5. Construction Administration: Facilitate the business processes for meter, network, backhaul and software implementation.
6. Functionality Testing: Facilitate the formal initial System Acceptance Testing (SAT).
System Acceptance Testing
The process of completing a detailed testing exercise is defined as a critical success factor for this contract.
System Acceptance Testing, which focuses on verifying the AMI System’s functionality compliance, meter and module performance, and coverage, is comprised of critical testing and resolution procedures.
Consultant will provide a robust System Acceptance Testing (SAT) measure that goes further to protect the utility’s interests and hold vendors accountable for providing full functionality from the system. In addition, network optimization efforts provide the utility with the assurance that the performance and maintenance of the network is a top priority.
1.3 Beta Testing Phase
Once the systems integrations, field installation tool configurations, and network construction tasks are completed, the Program Manager and team execute a limited Beta Testing period to validate that all contributing components of the AMI system are fully operational. This period of limited installation production is considered the final validation prior to authorizing full-scale meter installation work. Each member of the project team will validate the results of the testing period prior to authorizing the installation contractor to proceed with full AMI deployment.
Consultant will provide the following Program Management services during the Beta Testing Phase:
Manage deployment and integration of the AMI HES/MDMS with CIS and Customer Portal. Consultant will lead the functional testing and data validation efforts on behalf of the City and work closely with the integration SME and City IT staff to execute the task. Lead system health tracking and troubleshooting and will monitor and update the project team on milestones met or issues identified. Having Consultant augment vendor support and installation efforts will ensure the proper monitoring of progress made on the network installation and systems integration.
Consultant Program Manager will be responsible for validating field and systems work and will use the ongoing project status calls and reports to share updates and progress made with the team. Enforce vendor contract compliance, which will be further enabled through the clear identification of roles and responsibilities as described and agreed to during project setup and kickoff. Update Program Work Plan, including Risk Mitigation Plan. The Consultant Program Manager will be responsible for maintaining the Program Work Plan as a living document, updating as necessary to accommodate changes and impacts that affect the project plan and timeline. Consultant will provide a CC Agreement 2022-152A
10 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Risk Mitigation Plan that outlines the recommended identification of key risks and best practices to avoiding, resolving, or managing them and will work with the Project Team to further tailor to the City’s deployment as needed.
Lead the data validation efforts in coordination with the installation team and with support as needed from the Systems sub-team. The goal is to make sure the meter replacement and integration work has no negative impact on the City’s reading and billing process. Adequate testing databases and back-ups help protect the City’s data and create assurances that data is clean, and all files are correct before being pushed to production. Data validation efforts are also a key component for quality control and help accommodate for the inevitable mistake and human error factor. Facilitate training as needed/recommended. A key area of focus for Consultant in this stage is to provide role-specific how-to documents that are much more focused and digestible for City staff. Consultant will also facilitate training by handling logistics, creating agendas, and coordinating the vendor trainers and training material on behalf of the City along with creating opportunities for staff to shadow vendors and providing one-on-one training sessions with key City staff as needed. Oversee the Installer’s configuration of the WOMS and its integration into the CIS. Consultant has designed its own installation WOM tool and has extensive experience managing the data capture form, process, data validation, and integration into CIS and GIS and will help shape all elements of this activity to ensure all expectations of the City for install data capture are met. Perform end-to-end testing with a variety of meter sizes and correlated data. The Consultant database SME will spearhead this quality control and end-to-end testing using industry best practices to uncover inconsistencies, duplicates, and other data disconnects to allow for the targeted resolution of any discrepancies between systems. Consultant will also work with the City of Camarillo and the system sub- team to build in ongoing database maintenance responsibilities to ensure these systems and underlying data are maintained post-project. These tasks will be supported by the MeterSYS Connects portal. The QA/QC meter installation and network performance activities Consultant has developed were designed to reduce the risk and exposure of the City and hold vendors and their employees accountable to the standards laid out in the contracts and Project Charter. This task will be supported by the robust, cloud based WOM tool that provides documentation of field and network support activities and findings that Consultant developed specifically for this purpose and the MeterSYS Connects portal. Work with City staff to develop policies for handling issues that may occur as part of the full deployment, including contingency plans. The project plan and Charter will accommodate for issue and risk management activities and contact list with designated Point of Contact clearly identified. Policy support will also be addressed in the Change Management Plan, will be a key consideration in the Business Process Re-Engineering effort, and will be addressed in the Communications Plan as well for how to respond externally.
Lead the system health tracking and troubleshooting efforts. These tasks will be clearly documented and fall under the vendor management responsibilities, providing the City with confidence that the AMI CC Agreement 2022-152A
11 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
system is operating as it should in
advance of authorizing the full
deployment.
1.4 Full Deployment
Once the system functionality and new
business processes have been tested,
verified, and accepted, deployment of meters
and transmitters may begin on a large scale.
Full system functionality will be available to
the City for reading and billing purposes
based on a route-by-route installation
process and Consultant will work with City
staff to ensure they are taking full advantage of the system and automation of reads throughout the “Hybrid State.” Full Deployment is typically managed like a formal construction project with oversight on project communications, production, financial tracking, QA/QC, inventory controls, installation SOPs and system training. The Consultant Program Management team will be responsible for providing direct daily interaction with the Prime Vendor and installation team with the intent to minimize interruption to daily operations. Consultant has developed a best practice installation planning workbook that provides clear production standards for both the installation team and the utility billing and customer service team. The installation plan incorporates work times, holidays, and other factors that would impede route installation and reading requirements.
Consultant Program Management Team Members are experienced in overseeing installation performance and quality controls through remote system monitoring and comparative data analysis.
Consultant analysts have developed a data quality check process comparing sync files and field data tools to ensure all relevant field data is being passed and captured properly in the system of record (CIS/GIS). The defined process throughout full deployment has resulted in highly accurate data within critical utility systems and has reduced work orders associated with field verification and corrective actions.
Consultant will lead the data utilization and analytics efforts, including alarm events and exceptions, working with City staff to build system use and alert response into their daily activities and workflows.
Contract compliance enforcement will be the responsibility of Consultant to confirm service levels and milestones are achieved. Making sure the project is meeting budget and timeline expectations is a core function of the project manager. Routine deliverables like the monthly project status report and the weekly project status calls, will highlight any action items or issues.
Consultant will facilitate training sessions with vendors. Consultant training support, including documentation and the advocacy for one-on-one and job shadowing opportunities, will provide City staff with frequent and ongoing training opportunities. The goal of the Consultant project management support is to ensure that by the time the deployment is complete, the utility is fully utilizing the system, the data and alerts are already incorporated into daily operations, and maintenance activities are routine, with staff comfortable using the technology and managing all aspects of the new system.
The Consultant program manager will ensure the Program Work Plan and the Risk Mitigation Plan are
3. Meter Installation Production Calendar
CC Agreement 2022-152A
12 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
updated. Version control will be maintained, and any new drafts will be distributed and stored on the secure project sites for easy reference throughout the project.
In addition to weekly production calls with the project team and monthly onsite program meetings, Consultant will develop a monthly progression report that covers all critical elements of the program of work including installation status, program financials, network performance, inventory summaries, system integration and training updates, communications summaries, and other elements of importance specific to the City of Camarillo.
Refinement of system configurations, often shifting from default settings, is a priority during the early stages of full deployment. Consultant will coordinate the proper design of system generated alerts and other notifications with a goal to minimize false positive alerts and alarms, align settings to unique user accounts, and promote customer self-service through the customer portal.
1.5 Project Substantial Completion and Closeout
To ensure the Utility is capturing the return on its AMI investment, a Project Closeout program is implemented to track the benefits the organization is realizing from the AMI system as well as track project financials and deliverables against the Vendor agreements. This program will inform on the performance of the organization and the system, identifying strengths and areas for improvement. The Department can then utilize this information to make operational adjustments to ensure performance.
Develop / Implement Performance Measurement System
Translate performance goals and objectives into refined and sustainable KPIs Define KPI collection and transfer process
Develop appropriate PMS dashboard/reporting system
Analysis of Results
Provide periodic review and analysis of the system performance and operational results Provide recommended corrective action to facilitate achievement of goals and objectives Develop a Results Analysis Report that will incorporate:
• Overall utility goals and objectives achievement
• Network performance and management requirements
• Proficiencies assessment resulting from training and AMI system utilization • Return on Investment (ROI) analysis and results
Consultant will work with the City to review the possible future state scenarios, prioritizing solutions that provide maximum ROI and have a positive impact. This program will inform on the performance of the organization and the system, identifying strengths and areas for improvement. The Utility can then utilize this information to make operational adjustments to ensure performance. Actions performed during this phase include:
Installation data archiving
Training proficiency reviews
Updated field and back-office workflows verifications City policies and ordinances analysis based on new business processes resulting from read automation
CC Agreement 2022-152A
13 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
1.6 Additional Services- VertexOne Customer Engagement Platform Technical Service and Support
The Consultant’s scope of work will involve, in addition to direct program management of AMI implementation, include technical services to support the City in the implementation and promotion of a customer engagement platform. Consultant will, as an experienced implementer of WaterSmart/VertexOne, focus on configuration, training, analytics, and customer outreach and notification activities associated with the platform.
Specifically, MeterSYS will provide the City the following key actions and deliverables:
Key Task Action Items and Key Deliverables
Integration Plan Coordinate with all software vendors to develop integration plan and timeline; create sub-team dedicated to this effort
Roll Out Plan
Create customer roll out strategy; draft templates and craft key documents (including FAQs, mailers, bill inserts, flyers, emails, press releases); share best practices
Data Validation Validate interface mapping; conduct ongoing database comparisons to identify disconnects and test interface integrity
Alert Configuration Provide recommendations on alert configurations and threshold settings based on Camarillo customer data; document all configurations Training and Process
Documentation
Facilitate training and coordinate with all vendors; document key processes; create how-to guides for staff
Customer Notification
Develop plan and recommend approach for various customer notifications and interactions based on usage data and best practices; develop templates and key messaging tools to assist staff in customer response and outreach
Reports and KPI Tracking
Create reports for compliance or trending; identify benchmarks and set goals for portal usage and adoption (KPI Plan); identify targets and key metrics to track for usage trending
Conservation and
Customer Resource
Management
Utilizing the platform in support of conservation programs, rebates, and targeted usage reduction efforts; facilitate conservation strategies to enforce drought regulations
Other Support
Facilitation of meetings, documentation and creation of support materials, and any task related to customer portal
CC Agreement 2022-152A
14 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Section 2. Project Organization and Key Personnel
The MeterSYS® Commitment to Service Excellence - Properly Balancing Resource Expertise with Accountabilities Consultant approaches each AMI program of work as a reflection of their team culture with a focus on AMI value, maintenance of public trust, and operational sustainability. Each of their skilled consultants and field technicians are cross trained to support the needs of each key category of work to ensure the City will receive continuity and quality of service expected and required.
For the City of Camarillo, Consultant will dedicate a highly trained team of professionals skilled with unique areas of focus customized to the goals and objectives of the utility. Consultant pre-selects and staffs the team based on their validated capacities to deliver the scope of work effectively within their defined areas of expertise for the entirety of the project. Consultant has the combined program management expertise to oversee these variables and will be responsible for ensuring the necessary solutions are implemented through effective program management. By combining Consultant’s industry knowledge and Project Management Institute (PMI) approaches, Consultant will reduce the organization’s overall program risk.
Project Team Roles, Assignments and Availability
Project Team Member Consultant
Name Key Task Responsibilities
Resource for
Scope of
Work and
Timeline
Program Manager Andy Honeycutt
Responsibility for all elements of Program
Management delivery; Provides executive oversight
of program plan, financials, communications,
contractual compliance, and administrative
reporting
YES
Project Manager/Integration
Lead Lauren Brown
Responsibility for facilitation and execution of the
tasks and milestones of the program management
plan and serves as the senior consultant in
responsible charge of full systems
integration/interfacing
YES
Systems Lead/Project
Consultant Mark Roberts
Provides direct guidance and technical professional
services for all aspects utility billing and system
integration; responsible for training content
validation and delivery; responsible for job aides
and procedural documentation
YES
Lead Consultant for QA/QC Darrell Penny
Provides oversight for network and meter
installation SOWs, safety compliance, and QA/QC
efforts
YES
Field Quality Control
Technician Derek Hines
Supports the Field Manager in QA/QC and safety
compliance during full deployment
YES
CC Agreement 2022-152A
15 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Project Team Member Consultant
Name Key Task Responsibilities
Resource for
Scope of
Work and
Timeline
Project Consultant/ Project
Finance Kahne Kraft
Maintains program management resources and
program management application; serves as
document controller; Collects and evaluates all pay
applications and conducts comparative analysis with
inventory data and program progression/task
completion; ensures all financial documents are
accurate before issuance to City for processing
YES
AMI Data/QC Analyst Carol Mikovich
Performs data synchronization and quality analysis
(CIS/GIS/WOM/MDMS), MDMS configurations;
supports business key business process
documentation and KPI development and tracking
YES
Billing Specialist Gary Sanders
Provides expertise in management of the billing
processes associated with conversion from
AMR/Direct Read to Drive-by AMI
YES
Project Engineer/Technical
Standards SME Jay Meyers, PE Provides professional engineering and technical standards support for AMI related matters YES
Section 3. Program Key Milestones and Deliverables
The following details the key milestones and deliverables according to the respective key activity phase.
MeterSYS will work with the City of Camarillo to refine, as necessary, any of the deliverables or sequencing based on City needs or preferences. All project documents and deliverables will be archived and provided to the City as part of the closeout process.
Key Activity Activity Description Project Deliverables
PROGRAM MANAGEMENT- IMPLEMENTATION
1.0. Project Initiation:
Implementation Program
Management
Project Setup: Program Management Tools,
Update Data Collection and Analysis, Kick-off
Financials Workbook
Project Work Plan
Responsibilities Matrix
Project Management Platform (Zoho,
MS Project) Setup/Access
Systems Integration Sub-team Work Plan
Systems Topology Mapping
CIS/GIS Data Quality Assessment
Quality System Plan- QA/QC
Network Detailed Site Plan (All
Locations)
Large Meter Survey (Contractor
Provided)
Communications Plan
Related Collateral Material
CC Agreement 2022-152A
16 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Key Activity Activity Description Project Deliverables
2.0. Implementation
Initiation and Testing (Alpha)
Testing Phase: Infrastructure Planning,
Installation, and Testing
Comprehensive Work Plan Updates
Systems Integration Plan
Quality System Plan Update
Communications Plan Update
Progression Reporting
Vendor Financial Management and
Reporting
Field Installation Application
Configuration
Technology Needs Assessment
3.0. Data Management
Through Integration and
Testing (Beta)
Systems (Software) Integration Management:
Includes GIS, Work Order Management, and
Customer Portal as Outlined in Specifications
Finalized Training Program (Field
Operations, Systems Configuration, User
Job Aides)
Responsibilities Matrix- Integration
System Acceptance Testing Plan
Communications Plan Updates
4.0. System-Wide Meter
Conversion to AMI
Full Deployment (Field Inspections QC/QA,
Systems Performance Management, Field, and
Software Training)
QA/QC Compliance Reporting (Field
Inspections, Systems Validation,
Inventory Controls)
Data Quality Assessments- By Route
Installation Calendar & Installation
Production Worksheet
System Configurations Refinement
(Alerts, Alarms, Settings)
User Training (System Configuration and
System Performance)
Progression Reporting
5.0 AMI Program
Management Finalized
Project Closeout, Financials Reconciliation,
Reporting and Acceptance
Program Closeout Plan
System Acceptance Document
AMI Systems Sustainability Plan
Contract Compliance
Release Full Program Documentation
KPI Reporting Updates
Ordinance & Policy Assessment
Training Proficiency Reviews
Updated Field and Back-office Key
Process Workflows Charting
CC Agreement 2022-152A
17 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Key Activity Activity Description Project Deliverables
6.0 Additional Services Technical Lead for VXengage/VXsmart Customer Engagement Platform
VertexOne Implementation Technical
Services
Section 4. Project Phase Schedule
Consultant estimates the project, dependent on proper availability of supplies by the Prime Contractor, will require an estimated 24 months. This includes one (1) months for Project Setup, five (5) months for Alpha Testing, three (3) months for Beta Testing, twelve (12) months for full deployment, and three (3) months for Project Closeout.
Consultant will take all precautions and proactive actions in working with the Prime Contractor to have dedicated equipment available aligned with the project schedule.
Phase ID Phase Phase Schedule
1.1 Project Setup and Kickoff- NTP 9/2/24-9/30/24
1.2 Alpha Phase- Systems and Network Testing 10/1/24-2/28/25
1.3 Beta Phase- Systems, Network, and Installation Process Testing 3/1/25-5/31/25
1.4 Full Deployment 6/1/25-5/31/26
1.5 Project Substantial Completion and Closeout 6/1/26- 8/31/26 Section 5. Fees
Fees for program management services provided by Consultant over the entirety of the 24-month implementation plan are summarized below and detailed in the attached table. Fees are based on time allocations and other service-related expenses anticipated for the successful delivery of tasks and milestones and are intended to be all inclusive with costs not to exceed values presented. Consultant invoices monthly based on project progression of the proceeding month’s activities and completion and submission of deliverables.
Phase ID Phase Phase Fee
1.1 Project Setup and Kickoff- NTP (60 Days) $58,195*
1.2 Alpha Phase- Systems and Network Testing (120 Days) $101,375
1.3 Beta Phase- Systems, Network, and Installation Process Testing (90 Days)
$67,650
1.4 Full Deployment (330 Days) $196,300
1.5 Project Substantial Completion and Closeout (90 Days) $85,865
1.6 Additional Services- VXengage/VXsmart $36,000
Subtotal $509,385
Other Project Costs $65,196
Total $610,581
*Task ID 1.102 will be invoiced upon receipt of Purchase Order to activate MeterSYS Connects software platform CC Agreement 2022-152A
18 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Consultant Project Team
Project Team Member Consultant Name Hourly Rate Applied Program Manager Andy Honeycutt $ 250.00 Lead Project Consultant Lauren Brown $ 200.00 Systems Lead Mark Roberts $ 185.00
Network Specialist/QA QC Lead Darell Penny $ 165.00 AMI Data QC Analyst Carol Mikovich $ 155.00 Project Consultant Gary Sanders $ 175.00 Field Technician Derek Hines $ 110.00 Project Consultant/Finance Analyst Kahne Kraft $ 160.00 Project Technical Consultant/Engineering Jay Meyers, PE $ 180.00
CC Agreement 2022-152A
19 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Attachment A
Task Order 2
Executed Form Serves as Notice to Proceed
Task Number Approval Date Issued By
CA07.04.04.24 Andy Honeycutt
Program Name Program Description MS Workbook Reference
City of Camarillo AMI Implementation
for the Water Utility Metering Technology Deployment CA07.04.02 Task Cost Start Date Target Completion Date
$610,581 09/02/2024 8/31/2026
Resources and Rates Assigned Task Milestone Summary
1.1 Project Setup and Kickoff
1.2 Alpha Phase- Systems and Network Testing
1.3 Beta Phase- Systems, Network, and Installation Process Testing
1.4 Full Deployment
1.5 Project Substantial Completion
See Scope of Work Section 2 and
Section 5.
Task Scope Summary: In coordination with City Project Team, provide full-service program management for the City of Camarillo AMI project within the water utility. Task details and deliverables described in the Scope of Work Sections 1 and Section 3.
Schedule of values: As noted in Scope of Work Section 5.
Delivered by _____________________________________ Date__________________ MeterSYS
Approved by _____________________________________ Date__________________ City of Camarillo
CC Agreement 2022-152A
20 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Attachment B
Project Assumptions
Assumptions related to in-scope services and/or components include:
The target for starting Task Order 2 will be on or about September 2, 2024. MeterSYS and the City project team members will work onsite at City facilities and/or MeterSYS facilities to support the engagement as needed to meet project schedules and milestones with an expected completion target date on or before August 31, 2026.
The project scope contained within this proposal is based on a general understanding of the City metering environment and is consistent with other projects in both size and scope. As the proposal is based on time allocations of MeterSYS, any adjustments to scope will be directly related to billable time associated with the changes. Additionally, any delays resulting from internal resource constraints, vendor responsiveness, decision-making, or other conflicts beyond the control of MeterSYS will impact project costs and schedule.
The City will make available to the firm all relevant information so that effective and proper program management may be performed. This information shall be provided in a timely manner to not adversely influence the approved project plan and schedule.
The City will appoint a Project Lead who will serve as the primary point of contact for MeterSYS throughout the engagement. The Project Lead will assist in organizing the participation of staff, management, and stakeholders as needed. The Project Lead will facilitate the operational planning process and the achievement of goals and objectives of the project. The City and its project sponsors and team members will assume a proactive role in actively participating in project objectives, milestones, and defined project responsibilities. The City will take an active role in the engagement of its third-party service providers especially for tower/tank structures, utility billing software, and local/regional data and power providers. The City will provide timely decision-making, issue resolution and escalation process to prevent delays in the progress of the project. The City project team will be empowered to make critical and necessary decisions to expedite resolution of issues.
Over the course of the project, the City will provide adequate working facilities, and support equipment such as telephones, photocopiers, and internet access for the team members and consultants onsite. MeterSYS consultants and subcontractors will be responsive in all communications and will provide monthly reporting of all project progression activities, financial updates, issues identification, and future tasks with assignments.
CC Agreement 2022-152A
21 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Attachment C
Project Tasks and Estimated Level of Effort
MeterSYS has applied years of experience in delivering AMI solutions to public utilities along with our specific history in working with the City of Camarillo for the planning phase of the project to develop a level of effort associated each major task and milestone. The estimated hours for each task item provide a guide for the amount of work associated by the Consultant team but, consistent with all prior projects, invoices are based on the percentage completion of each task. The total value of Task Order 2 is the fees to be charged as a cost not to exceed unless there are significant changes to the scope of work approved by the City and accepted by Consultant resulting in a project change order.
Project ID and Task Description
Total
Consulting
Hours
Consulting
Subtotal
Expenses
Licensing
Subtotal
Plus
Expenses
Consulting
and
Subcontractor
Total (inc
7.5%
expenses)
Billing rates, $/hr 7.5%
1.1 Project Setup and Kickoff- NTP (60 Days)
1.101 Project Setup, Project Team
and Sub-teams Establishment,
Project Kickoff (Financial
Controls, Communications,
Network/Installation,
Systems/Software)
established, and Integrated
Project Plan Finalized in
Coordination with City, Prime
Contractor, and PM
70 $13,350 $1,001 $14,351 $14,351
1.102 *MeterSYS Connects for Data
Quality and Management-
System Setup, Training and
Monthly Licensing
30 $5,440 $27,400 $32,840 $32,840
1.103 Systems Integration Planning
and Initiation (MDM, HES,
Inventory Management, CIS,
Customer Portal)
62 $11,895 $892 $12,787 $12,787
1.104 Staging and Logistics: Order
and Ship Schedule Tracking,
Scrap Meter Process
Planning/Materials Handling,
28 $5,100 $383 $5,483 $5,483
CC Agreement 2022-152A
22 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Project ID and Task Description
Total
Consulting
Hours
Consulting
Subtotal
Expenses
Licensing
Subtotal
Plus
Expenses
Consulting
and
Subcontractor
Total (inc
7.5%
expenses)
Inventory Reporting, RMA
Processing
1.105 Quality Plan (QA/QC)
Developed for Network,
Interfacing, and Installation
64 $11,750 $881 $12,631 $12,631
1.106 Phase Program Management
and Reporting (Team
Meetings, Reports, and
Communications)
56 $10,660 $800 $11,460 $11,460
SUBTOTAL 310 $58,195 $31,357 $89,552 $89,552
1.2 Alpha Phase- Systems and Network Testing (120 Days)
1.201 Network Planning and Quality
Controls: Site Survey, Site
Plan Management, Power and
Backhaul Systems Detailed
Installation Planning
80 $16,010 $1,201 $17,211 $17,211
1.202 Meter Profiles and Systems
Settings- Configuration and
Training
82 $14,950 $1,121 $16,071 $16,071
1.203 Systems Testing: test files
(inventory, installation
database, synchronization file,
read file, MMCO)
110 $20,480 $1,536 $22,016 $22,016
1.204 Staging and Logistics: Order
and Ship Schedule Tracking,
Scrap Meter Process
Planning/Materials Handling,
Inventory Reporting, RMA
Processing
18 $3,190 $239 $3,429 $3,429
1.205 Conservation and Resource
Management Plan for AMI
22 $4,030 $302 $4,332 $4,332
CC Agreement 2022-152A
23 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Project ID and Task Description
Total
Consulting
Hours
Consulting
Subtotal
Expenses
Licensing
Subtotal
Plus
Expenses
Consulting
and
Subcontractor
Total (inc
7.5%
expenses)
1.206 Alpha Training - Network
Operations, Field Installation,
HES/WOMS Basic
43 $7,875 $591 $8,466 $8,466
1.207 Phase Program
Administration and Reporting
(Team Meetings, Reports, and
Communications)
180 $34,840 $2,613 $37,453 $37,453
SUBTOTAL 535 $101,375 $7,603 $108,978 $108,978
1.3 Beta Phase- Systems, Network, and Installation Process Testing (90 Days)
1.301 Process Management for Beta
Installation- Installation
Checklist Updates
38 $7,315 $549 $7,864 $7,864
1.302 Systems Acceptance Testing
Management
36 $6,225 $467 $6,692 $6,692
1.303 Network Performance and
Optimization Assessment
34 $6,390 $479 $6,869 $6,869
1.304 Utility Training and Systems,
Field Installation and
Troubleshooting
18 $3,120 $234 $3,354 $3,354
1.305 Quality Program Update-
System Performance,
Customer Complaints, RTU,
RTI, RMA
83 $15,315 $1,149 $16,464 $16,464
1.306 Beta Training Complete-
Alerts, Systems Settings, Key
Reports, Network and Meter
Troubleshooting, New Key
Business Processes
22 $4,000 $300 $4,300 $4,300
1.307 Phase Program
Administration and Reporting
125 $25,285 $1,896 $27,181 $27,181
CC Agreement 2022-152A
24 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Project ID and Task Description
Total
Consulting
Hours
Consulting
Subtotal
Expenses
Licensing
Subtotal
Plus
Expenses
Consulting
and
Subcontractor
Total (inc
7.5%
expenses)
(Team Meetings, Reports, and
Communications)
SUBTOTAL 356 $67,650 $5,074 $72,724 $72,724
1.4 Full Deployment (330 Days)
1.401 Installation Management-
Production, Non-Standard
Installation Management;
Skips Management;
Scheduling, Customer
Engagement and Issue
Resolution; Staging and
Inventory Oversight; Financial
Management
195 $35,920 $2,694 $38,614 $38,614
1.402 Field Data QC- MeterSYS
Connects Data Quality System
255 $45,660 $3,425 $49,085 $49,085
1.403 Organizational Change
Management- Phase 3 (Role
Specific Training and Job Aid
Creation)
78 $14,860 $1,115 $15,975 $15,975
1.404 Phase Program
Administration and Reporting
(Team Meetings, Reports, and
Communications)
517 $99,860 $7,490 $107,350 $107,350
SUBTOTAL 1045 $196,300 $14,723 $211,023 $211,023
1.5 Project Substantial Completion and Closeout (90 Days)
1.501 Punch List Identification and
Management
50 $9,520 $714 $10,234 $10,234
1.502 Finalize Inventories,
Restocking, and Retainage for
Operations
31 $5,770 $433 $6,203 $6,203
CC Agreement 2022-152A
25 | Page
City of Camarillo AMI Program Management Statement of Work- MeterSYS 2024
Project ID and Task Description
Total
Consulting
Hours
Consulting
Subtotal
Expenses
Licensing
Subtotal
Plus
Expenses
Consulting
and
Subcontractor
Total (inc
7.5%
expenses)
1.503 Final Data Quality Assessment
and Resolution
56 $10,020 $752 $10,772 $10,772
1.504 System Optimization- Alerts,
Notifications, Thresholds
56 $10,650 $799 $11,449 $11,449
1.505 Organizational Change
Management- Phase 4
(Staffing, Financial,
Performance Metrics, Safety,
Customer Issues)
60 $11,300 $848 $12,148 $12,148
1.506 Project Financials Final
Reconciliation
50 $8,940 $671 $9,611 $9,611
1.507 Project Acceptance and Sign-
off; Transfer of Project
Materials
24 $4,700 $353 $5,053 $5,053
1.508 Phase Program
Administration and Reporting
(Team Meetings, Reports, and
Communications)
133 $24,965 $1,872 $26,837 $26,837
SUBTOTAL 460 $85,865 $6,440 $92,305 $92,305
1.6 Additional Services
1.601 VXEngage/VXSmart
Implementation Technical
Services
190 $36,000 N/A $36,000 $36,000
SUBTOTAL
TOTALS 2896 $545,385 $65,196 $610,581 $610,581
*MeterSYS Connects fees are based on 15 months; Licensing extended beyond 15 months will be billed @ $1,160 Per Month.
CC Agreement 2022-152A