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USER AGREEMENT
1.This User Agreement is entered into between City of Camarillo “Contracting Agency” and Enghouse Transportation LLC “Contractor.” This User Agreement expressly incorporates the California Master Service Agreement (MSA) No. 5‐21‐70‐28‐05 which is incorporated herein. This User Agreement contract form serves as an appropriate equivalent to the STD 213 as required by the MSA.
Contracting Agency: City of Camarillo
Contractor Name: Enghouse Transportation LLC
2.The Term of this Agreement is:
Start Date: 08/27/2025
Through End Date: 02/28/2027
With two two-year options for extension at the discretion of the California Department of General Services
3.The maximum amount of this Agreement is:
See Exhibit B for pricing.
4.Exhibits. The parties agree to comply with the terms and conditions of the following exhibits, which are by this reference made a part of this agreement.
Exhibits Title Pages
Exhibit A Scope of Works 3
Exhibit B Payment Provisions 4
MSA 5-21-70-
28-05
MSA 5-21-70-28-05 is hereby incorporated by reference. The MSA is available at:
https://caleprocure.ca.gov/pages/LPASearch/lpa-
details.aspx?Page=ZZ_CTR_SUP_PG&Action=U&ForceSearch=Y&CNTRCT_ID= 5-21-70-28-05&SETID=STATE&VERSION_NBR=3
In Witness Whereof, This Agreement has been executed by the parties hereto. [signatures on the next page]
CC-Agreement No. 2025-168
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Contractor:
___________________________________________ Date:________________________ Enghouse Transportation LLC
80 Tiverton Court, Suite 800, Markham, ON L3R 0G4
Anne Luu, Finance Director
Contracting Agency Name:
___________________________________________ Date:________________________ City of Camarillo
601 Carmen Drive, Camarillo, CA 93010]
Greg Ramirez, City Manager
CC Agreement No. 2025-168
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Exhibit A
Camarillo Area Transit User Agreement Scope of Work
1. Incorporate MSA by Reference
MSA # 5‐21‐70‐28‐05 and its amendments are hereby incorporated by reference as if attached hereto.
2. Description
As one of seven transit operators in the Ventura County region, the City of Camarillo’s Camarillo Area Transit (CAT) will lead the implementation of open loop payments on its service, with support from the Ventura County Transportation Commission (VCTC). VCTC is Ventura County’s regional transportation planning agency and transit operator. In 2024, VCTC was awarded Regional Early Action Plan (REAP) funds from the Southern California Association of Governments (SCAG) to collaboratively deploy contactless payment technology across the region’s operators to facilitate a positive, streamlined customer experience when traveling across services in Ventura County.
The first open loop deployment in Ventura County was on VCTC’s Intercity service in June 2025. VCTC worked with the California Integrated Travel Project (Cal-ITP) to contract with Kuba Inc., Enghouse Transportation LLC, and Elavon to deliver the hardware, software, and payment processing aspects of its open payment system. To facilitate a seamless customer experience and reduce the administrative burden on regional operators in delivering open loop payments, these same vendors will be contracted to deliver open loop payments. Pursuant to this Scope of Work, Enghouse shall provide final charge management services to enable CAT fare structures and business rules.
CAT provides fixed-route, trolley, and paratransit/dial-a-ride services within the city limits. CAT’s services also ensure regional connectivity to neighboring operators, such as Moorpark, Thousand Oaks, Simi Valley, Oxnard and Camarillo Metrolink. In Fiscal Year 2023-2024, CAT reported 28,517 riders and an annual revenue of $34,191.47.
3. Summary of Enghouse Services for CAT
Enghouse shall perform the following services in accordance with the pricing outlined in Exhibit B pursuant to this User Agreement:
●Configure and provide final charge management services to enable a one-way fare, a daily cap, and a monthly cap as specified below.
●Approve data, as defined and transmitted by Kuba Inc., to enable intra-agency transfer rules as specified below.
●Accept base fare calculations as transmitted by Kuba Inc. ●Configure a transport portal for CAT services.
4. Regional Agency Roles and Key Contacts
CONTRACT MANAGER
CAT
Lydia Salas, Management Assistant
601 Carmen Drive, Camarillo, CA 93010
(805) 388-5341 | [email protected]
ADDITIONAL OPERATOR CONTACT - IMPLEMENTATION
Valley Express/VCTC
Matt Miller
Program Manager
[email protected]
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5. Fare Structure and Business Rules
Overview of base fares and caps
The fare products that Enghouse will deploy for CAT include a one-way fare and a monthly cap. The proposed fare structure is below. CAT may adjust the price points for the fare products in preparation for launch. All details on the regional fare caps are included in VCTC’s Master Service Agreement 5-21-70-28-05 Amendment 1 Exhibit A.2.
Price (Subject to Change)Fare Product
Fixed-route Trolley
One Way $1 $1
Daily Cap
Monthly Cap Price not to exceed regional caps
CAT observes the following county-wide fare-free promotional days:
●Clean Air Day (October 2)
●Veteran’s Day (November 11)
●Transit Equity Day (February 4)
●Earth Day (April 22)
●Dump the Pump Day (June 17)
Transfers
Enghouse shall approve data, as defined and transmitted by Kuba, to support transfers between CAT routes (intra- agency transfers) if specified in the future.
The region is working to streamline its transfer rules, to be specified at a later date (i.e. one free transfer within 2 hours between any two operators). All details on inter-agency transfers are included in VCTC’s Master Service Agreement 5-21-70-28-05 Amendment 1 Exhibit A.2.
Discounts
Enghouse shall ensure that its services support all identified discount groups. CAT includes the following discount groups: Seniors (aged 65 or older), Medicare cardholders, and ADA-certified individuals. As VCTC intends to work with Enghouse to deploy discounts for all Ventura County operators through a single enrollment pathway, all details on the regional discounted fare structures are included in VCTC’s Master Service Agreement 5-21-70-28-05 Amendment 1 Exhibit A.2.
Additional services not included in the Scope of Work
Demand-response, paratransit, and other such services are currently operated by a third-party. At launch, only fixed-route services shall be equipped with a contactless open loop payment system. Expansion to other services (i.e. paratransit) in the future will be at the discretion of CAT and its selected vendors.
6. On-board Technologies
The following information is for reference for the vendors only. The vendors are not responsible for the quality or availability of the systems described below, and any subsequent impacts on the project implementation. ●Fleet – CAT’s fleet consists of three 16-passenger cutaway vehicles and one 24-passenger trolley buses.
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●CAD/AVL – Syncromatics provides CAD-AVL services.
●GTFS-RT – Syncromatics provides GTFS-RT. In addition, Trillium produces an operator-specific Static GTFS Feed for CAT
●Connectivity – Each vehicle has a Cradlepoint Router with SIM and uses Verizon. All routers are managed by Syncromatics.
7. Items Specific to Category B (Transit Processor Services) Pursuant to this Agreement, Enghouse shall process open loop transactions for CAT. Please refer to the sections above for applicable business rules and technologies. Enghouse shall provide final charge management services to enable base fares, fare caps, and intra-agency transfers for CAT service. Enghouse shall perform other services for the regional implementation, including inter-agency transfers, regional fare caps, discounts, and customer support channels, as outlined in VCTC’s Master Service Agreement 5-21-70-28-05 Amendment 1 Exhibit A.2.
Enghouse shall configure a transport portal for CAT service. CAT accepts Enghouse’s standard reports as described in Exhibit A of the MSA (revenue, operations, KPI, customer metrics, bad debt/debt recovery, and dispute/chargeback reports). Enghouse shall make available data reports in CSV format. Enghouse can provide transactions by passenger type (general fare, senior, Medicare card holder, etc.) and by route.
Within one month of launch, Enghouse shall make available an API to relay ridership and transaction data for CAT service that will contribute to the Cal-ITP Metabase.
8. Determining whether any changes are needed to default Category B service level agreements (SLAs) in the User Agreement
CAT accepts the default SLAs as described in the Master Service Agreement.
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EXHIBIT B – PAYMENT AND BUDGET PROVISIONS
Transit Agency: Camarillo Area Transit
Contractor: Enghouse Transportation LLC (Enghouse)
1. RATES
The not-to-exceed pricing for MSA products and services to be provided to the Transit Agency are listed in Exhibit B.1 - Rate Sheet of the MSA. All prices and fees shall be fixed for the entire MSA term including any optional extension periods unless the State approves a price adjustment in accordance with Section 6, Rate Adjustments.
A. Payment Acceptance Devices - Category A – (Not Offered) B. Transit Processor Services - Category B –
1. Rates shall be based on revenue processed and services defined in this User Agreement taking any applicable breakpoints into account. For any revenue processed that is equal or greater to a breakpoint but smaller than the next breakpoint, fees shall be priced in accordance with the rate for that breakpoint.
Contractor will waive monthly charges for the first three months after launch.
Breakpoints are defined as follows:
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2. For Transit Processing Services, the rate shall include the Published Processing Services Rate which is based on the Total Revenue Processed (see Exhibit G:
Definitions of the MSA), comprising fare revenues processed under all User Agreements with Contractor. At no point in time shall the rate charged exceed the effective Published Processing Services Rate.
3. For Transit Processing Services the rate charged shall also include the rate for free ($0) fare transactions if the Transit Agency has free fare transactions for Transit Customers.
oRate for free ($0) fare transactions – $0.02
4.Other fee terms include…
oImplementation service fees – VCTC shall be invoiced for these fees on behalf of each agency up to an amount as outlined in VCTC’s Master Service Agreement 5-21-70-28-05 Amendment 1 Exhibit B.2.
oIntegration fees with validator and payment processor: waived oEligibility verification fee – VCTC shall be invoiced for these fees on behalf of each agency up to an amount as outlined in VCTC’s Master Service Agreement 5-21-70-28-05 Amendment 1 Exhibit B.2. Should an agency pursue a discount group, discount percentage or discount amount different from the standard regional benefits implementation, Contractor may charge up to $5,250 per agency depending on the complexity of the deviation. oCustom development - $140/hour (no hours currently estimated in this Scope of Work)
2. TRANSIT PROCESSING SERVICES RATE DETERMINATION AND PUBLICATION (Category B Only)
Upon award of this MSA, the Published Processing Services Rate will be the rate associated with breakpoint 1.
Thereafter, the Published Processing Services Rate for Contractor’s Transit Processing Services shall be determined bi-annually and shall be valid for six (6) calendar months. The rate shall be determined by taking the monthly average of Total Revenue Processed over the previous six (6) calendar months, provided that only months with a non-zero Total Revenue Processed shall be included in the average.
Not later than on January 31st and July 31st of each calendar year, Contractor shall send a rate determination request the following to [email protected] and [email protected]:
●Total Revenue Processed and its constituent monthly parts for the covered time period (July 1st – December 31 st or January 1st – June 30 th respectively); and ●Corresponding rate for the subsequent period
DGS and Caltrans shall publish the new Published Processing Services Rate no later than March 15th and September 15th, as the case may be. This rate shall be valid from October 1st until March 31st and April 1st until September 30th respectively.
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Period for determining rate Submission due Publishing Date Period to apply new rate January 1 – June 30 July 31st September 15th October 1 – March 31 July 1 – December 31 January 31st March 15th April 1 – September 30 If the State raises questions or disputes the accuracy of Contractor’s Total Revenue Processed or the corresponding rate, Contractor shall respond within 5 working days to written questions or requests for supporting information. In case no agreement can be reached between State and Contractor before the required publishing date, the lower of the current Published Processing Services Rate and Contractor’s calculated rate for the next period shall apply.
3. TRAVEL
The Transit Agency may allow additional travel reimbursement as permitted, which must be itemized separately on the invoice. The Contractor must have prior approval by the Transit Agency for any additional travel reimbursement. Reimbursements requests must include dates and receipts for all costs and expenses incurred.
4. INVOICES
. Submission of Invoices
1. For rates related to revenue processed and free fare transaction:
1. The Contractor shall submit itemized invoices to the Transit Agency contact person at the address contained in the Transit Agency’s User Agreement. The information is mandatory information to be provided for all invoices:
a) DGS MSA Number
b) Transit Agency Contract Number
c) Transit Agency Order Number
d) Transit Agency Billing Code
e) Transit Agency Name
f) Transit Agency Address
g) Description of services ordered
h) Pricing information, specified by Tier or Breakpoint where applicable
2. The Transit Agency contact person will verify and approve, or disapprove, the invoiced items. If the Transit Agency does not approve the invoiced items, the invoice will be disputed and returned to the Contractor for correction.
5. PAYMENT
Payment for services performed under this Contract will be made upon satisfactory completion of services rendered. The Contractor shall invoice the Transit Agency in arrears upon successful completion of services. Invoices for services are not due and payable, and SAMPLE
do not constitute an obligation of the Transit Agency, until the month following the month for which charges are accrued.
Payment shall be made within 45 days in accordance with, and within the time specified in Government Code Chapter 4.5, commencing with Section 927 unless agreed otherwise in the User Agreement.
6. RATE ADJUSTMENTS
Contractor may request Consumer Price Index (CPI) rate increases for services should the State decide to execute the options to extend. Rate increases may be requested no more than once annually and may only be requested following the initial five (5) year term of the Agreement. Rate increases shall be capped at three percent (3%) for a given year and may only be requested when the CPI for the "Public Transportation" goods and services category, as published by the U.S. Department of Labor, Bureau of Labor Statistics has increased one percent (1%) or greater for the previous calendar year. The website, subject to change without amendment to this Agreement, can be found at the CPI Index (https://www.bts.gov/components-consumer-price-index-transportation).
The Contractor shall submit a written request to the DGS Contract Administrator, provide a copy of the index and other supporting documentation necessary to support the adjustment. Rates will be fixed for twelve (12) months following an approved price adjustment. Adjustments shall not be retroactive.