Camarillo City Council
AGENDA REPORT
Date: December 10, 2025
To: Honorable Mayor and City Councilmembers
From: Greg Ramirez, City Manager
Submitted by: Mitchell Cameron, Director of Administrative Services/Chief Innovation Officer
Subject: Monday.com Software Suite – Amendment to Pricing Agreement No. 2024-168D with Stons, Inc.
BACKGROUND
On August 21, 2024, the City Manager authorized Pricing Agreement 2024-168 with Stons, Inc. in the amount of $21,787.60 for monday.com licensing and implementation services. Two subsequent amendments increased the total authorization to $34,943.20.
On August 27, 2025, the City Council approved a three-year Pricing Agreement with Stons, Inc. in the amount of $123,454.98 which includes a 10% contingency of $11,223.18 for additional users for a total agreement amount of $158,398.18.
Monday.com has become an integral platform supporting City operations by consolidating multiple processes such as help-desk requests, project tracking, and budget management into a single collaborative system. The platform enhances visibility, accountability, and workflow efficiency across departments.
To further leverage these capabilities, staff recommends adding the monday.com Service module to the existing agreement to strengthen service request management and streamline support operations.
DISCUSSION
The Monday Service module expands the City’s use of the platform to include centralized service management for Information Systems and other. The module integrates existing help-desk functions and provides improved tools for tracking, prioritizing, and resolving service requests.
Agreement Amendment – Stons, Inc. (monday.com)
August 27, 2025
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This module enables City staff to consolidate multiple request channels, including email, forms, and internal portals, for improved visibility and accountability.
Key capabilities include:
Unified Ticket Management: Centralized tracking and prioritization of requests with clear accountability.
Service Level Agreements (SLAs): Built-in tools to define and measure response and resolution times.
Customer Portal: A self-service site for users to submit and track requests, reducing manual email follow-up.
Automations and Assisted Routing: Streamlines request assignment and processing.
Integrated Dashboards: Real-time analytics for monitoring ticket volume, SLA compliance, and response times.
The City will continue to utilize the General Services Administration (GSA) cooperative purchasing framework (Contract No. GS-35F-153GA). Staff recommends approval of Amendment 2024-168D in the amount of $29,925.18, bringing the total agreement value to $188,323.36, aligned with the existing three-year term.
City Staff consider Monday to be essential to City operations. To expeditiously effectuate future agreement renewals, it is recommended that in its approval of the upcoming agreement, the City Council also authorize the City Manager to execute future amendments or agreements with Stons, Inc. for the Monday Software Suite in accordance with the pricing negotiated by the GSA at time of renewal.
FISCAL IMPACT
Funds for monday.com software licenses are included in the Information Systems Administration budget, Account No. 530-5330-453.32-01. Subsequent years will be included in their respective annual budgets.
CITY COUNCIL STRATEGIC PLAN FY 2025/26
This item supports the City Council’s Strategic Plan Goal and Objective 5.2 Technology and City Facilities – Expand and upgrade technology infrastructure to improve network connectivity, digital services, and operational efficiency and 5.3 Implement technology solutions that enhance transparency, public access, and service delivery including expanded digital engagement tools.
CEQA DETERMINATIONS
City staff has determined, in accordance with Section 15061(b)(3) of the California Environmental Quality Act (CEQA) Guidelines, that Monday software licenses are not Agreement Amendment – Stons, Inc. (monday.com)
August 27, 2025
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subject to CEQA review because it can be seen with certainty that there is no possibility that Monday software licenses may have a significant effect on the environment.
RECOMMENDATION
1. Find monday.com software licenses exempt from review under the California Environmental Quality Act (CEQA) pursuant to Section 15061(b)(3) of the CEQA Guidelines; and
2. Authorize the City Manager to execute Pricing Agreement 2024-168D with Stons, Inc. for Monday software licenses in the amount of $29,925.18 including previous contingency for a total amount of $188,323.36; and
3. Authorize the City Manager to negotiate and execute future agreements, amendments, and purchase orders with Stons, Inc. for the Monday Software Suite in accordance with the pricing negotiated by the GSA.
ATTACHMENTS
1. Pricing Agreement 2024-168D with Stons, Inc.
2. Pricing Agreement 2024-168C with Stons, Inc.
3. Pricing Agreement 2024-168B with Stons, Inc.
4. Pricing Agreement 2024-168A with Stons, Inc.
5. Pricing Agreement 2024-168 with Stons, Inc.
REFERENCE MATERIALS – AVAILABLE FOR REVIEW AT CITY HALL None