City of Camarillo
Request for Proposals
Citation Processing
and Adjudication Services
April 20, 2026
5:00pm PST
ORIGINAL RESPONSE
Submitted by:
Data Ticket, Inc.
Brook Westcott, Chief Operating Officer
2603 Main Street, Suite 300
Irvine, CA 92614
Data Ticket, Inc.
Irvine, California
(949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
2 | P a g e
TABLE OF CONTENTS
DESCRIPTION SECTION PAGE NUMBER
Table of Contents
Cover Letter 1 3
Firm Qualifications 2 4-5
Relevant Experience and References 3 6-7
Proposed Project Team 4 8-10
Project Understanding and Approach 5 11-15
Cost Proposal 6 16-19
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SECTION 1: COVER LETTER
City of Camarillo
Attention: Selection Committee
Re: RFP –Citation Processing and Adjudication Services
601 Carmen Drive
Camarillo, CA 93010
April 7, 2026
Dear Selection Committee:
Data Ticket, Inc. appreciates the opportunity to respond to the Request for Proposals for Citation Processing and Adjudication Services for the City of Camarillo. Data Ticket is the City’s current provider for these services and has been providing the exact services required since we were awarded the contract in 2019.
The City’s parking citation program has an 85% collection rate, while the collection rate for administrative citation processing is 73%. To date, Data Ticket has collected just under $600,000 on the 17,070 parking citations issued and Data Ticket has collected over $400,000 on the 6,787 administrative citations issued.
Data Ticket has read, understands and will comply with all terms and conditions of the RFP as outlined in the RFP and as outlined in our response. We are the only vendor who can provide uninterrupted services to the City, the City’s residents, and the City’s visitors and we believe we are the most qualified vendor to continue to provide the customized, flexible, progressive hardware and software the City requires.
Brook Westcott, Chief Operating Officer for Data Ticket, has full authority to negotiate with the City of Camarillo and to execute on behalf of Data Ticket an agreement that may result from such negotiations. Data Ticket, Inc. is a California Corporation, a California Certified Small Business Enterprise and a California Certified Woman-Owned Business.
Our legal headquarters is located at:
Data Ticket, Inc.
2603 Main Street, Suite 300 | Irvine, California 92614
(949) 428-7240 | [email protected] | [email protected]. .
Data Ticket has not simply proposed providing hardware and software for the City. We have proposed a complete Solution, inclusive of hardware, software, services and people, to ensure that throughout the life of the contract, the City’s requirements are always met.
Thank you for your consideration,
Brook Westcott
Chief Operating Officer
Data Ticket, Inc.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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SECTION 2: FIRM QUALIFICATIONS
Profile
Data Ticket, Inc. is a California Corporation that provides administrative citation processing, parking citation processing and parking permit management and collection services for Cities, Counties, Universities, Districts and other Public entities nationwide. Data Ticket employs 48 full time Staff. Data Ticket was incorporated in California in 1989. We provide expertise to ensure that citations are processed and collected in a timely manner for Agencies, nationwide.
Data Ticket’s initial focus in 1989 was to attempt to collect citations that had been issued but not collected in a timely manner or were considered “delinquent”. We developed a niche in the industry that removed the management of California DMV registration holds and releases, customer service and delinquent noticing from public municipalities and offered a contingency based pricing model in return. The idea was simple: with no upfront cost, we would handle delinquent parking citations and only get paid when the citation was paid.
The model worked well so we explored providing registered owner information to clients that simply needed to obtain a registered owner, so they could attempt collections. This service was offered on a per request basis, and it required that we set up direct communications with as many Departments of Motor Vehicles as possible. To date, we have more direct DMV communications with individual state DMVs than any other vendor and we are also strategic partners with NLETs.
In addition to parking citation processing, we identified a need for California municipalities to outsource the processing of administrative citations. We were the first software provider in California to develop administrative citation processing software and to process for agencies that issue non-criminal citations. Unlike the start of our parking citation software, we started handling the entire process, from issuance to collections.
For parking citations, with both Delinquent Collections in place and the ability to acquire Registered Owner Information, Data Ticket quickly moved into Full-Service Processing that included citation enforcement software and hardware and expanded into collections at Franchise Tax Board, integration with License Plate Recognition software firms, pay by plate and space firms, the creation of our LPR solution and more.
Today, Our client’s annual citation issuance ranges from 25 – 360,000. Every single client is treated with great care, attention and respect regardless of size. All citations are processed according to each client’s unique set of business rules, and always in compliance with state and local laws.
Data Ticket’s sole office is in Irvine, California. All work performed will be handled out of this office. Our offices are always open to our clients, and we encourage in-person communication on a regular basis. Data Ticket, Inc. is a California certified Small Business Enterprise and a California certified Woman-Owned Business Enterprise.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
5 | P a g e
The last several years have been focused on expanding our service offerings to our client with our citation processing solution as well as with our citation issuance solution. Some of the unique features of our solution include:
A new user interface for our clients to manage their parking citations that is streamlined and efficient
A proprietary workflow solution that automatically routes work requests internally to the correct department and the correct contact within that department, both internally and for our clients
Administrative rights provided to our clients to manage who has access to each feature on the web – our clients no longer need to email with a request to reset a password, remove or modify a user’s access rights!
A Report Generator feature provided to our clients to create, save and share custom reports from any field in the database
Automatic linking of all letters and correspondence so our clients can view all forms of communication online when viewing a citation online
Addition of 45 new online reports
Display of a violation geo-map and a heat map that provides our clients with an interactive map of citations issued
Deployment of our “Easy Cite” feature which allows Officers to issue a citation in a few as 4 fields
Release of our Citizen Search Translator that translates our customer-facing website to over 100 languages in a nanosecond
Replacement of our batch interface with CA DMV for registered owner information DMV registration holds and release to a real-time interface to CA DMV to obtain registered owner information, place registration holds and releases Built in SOS feature on our handheld unit software to notify individuals of an officer in distress
Full deployment of our citation issuance solution for iOS Real-time communication amongst all handheld devices in the field Real-time interface with CA DMV from the handheld citation issuance software to obtain the current registered owner and whether any payments have been made in the last 30 days
Financial Stability & Capacity
Data Ticket is privately owned and operated; we have no loans or debt. All our hardware and software are 100% owned, maintained, supported and upgraded by the company. We outsource nothing.
Data Ticket is fiscally conservative and financially sound. There are no known financial issues that will prevent Data Ticket, Inc. from providing, implementing, and maintaining the proposed system for the term of the contract.
All our hardware and software are 100% owned, maintained, supported and upgraded by the internal staff members.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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SECTION 3: RELEVANT EXPERIENCE AND REFERENCES
Per the City’s request, below and on the following pages we have provided projects for which Data Ticket has been the primary contractor for each of the contracts. Each contract identified below is based on a usage financial model, meaning that each contract value varies based on the number of citations issued, notices sent, and total collections.
Port Hueneme
Administrative Citation Contact and Information:
Shirley Jackson, Sr. Code Compliance Officer, 805-986-6513, [email protected]
Contract Dates: July 2024 to current
Parking Citation Contact and Information:
Ryan Bates, Traffic Sergeant, (805) 986-6530, [email protected] Contract Dates: April 2012 to current
Services performed:
Citation processing and issuance, data entry, noticing, Franchise Tax Board Collections, payment processing, customer service, provision of hearing officer and adjudication letters, escrow account, inclusive of processing NSF’s, refunds and reconciliation and payment of invoice.
City of Ventura
Administrative Citation Contact and Information:
Natalie Wilkes, Senior Police Services Officer, 805-477-3747, [email protected]
Contract Dates: July 2019 to current
Parking Citation Contact and Information:
Marce Cabrera, Sr. Police Services Officer, 805-339-4400, [email protected] Contract Dates: April 2013 to current
Services performed:
Citation processing and issuance, data entry, noticing, Franchise Tax Board Collections, payment processing, customer service, provision of hearing officer and adjudication letters, escrow account, inclusive of processing NSF’s, refunds and reconciliation and payment of invoice.
City of Camarillo
Administrative Citation Contact and Information:
Anthony Avila & Corina Gomez, 805- 412-4002, Code Compliance Division, [email protected] & [email protected] Contract Dates: April 2019 to current
Parking Citation Contact and Information:
Bradley Bordon, Deputy Camarillo Traffic Investigator, 805-388-5146, Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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[email protected]
Contract Dates: April 2019 to current
Services performed:
Citation processing and issuance, data entry, noticing, Franchise Tax Board Collections, payment processing, customer service, provision of hearing officer and adjudication letters, escrow account, inclusive of processing NSF’s, refunds and reconciliation and payment of invoice.
City of La Quinta
Administrative Citation Contact and Information:
Nathan Lynch, Supervisor, Animal Control/Code Compliance, 760.777.7034, [email protected]
Contract Dates: April 2006 to current
Parking Citation Contact and Information:
Cole Woods, Senior Code Compliance Officer, 760.777.7048 [email protected] Contract Dates: April 2006 to current
Services performed:
Citation processing and issuance, data entry, noticing, Franchise Tax Board Collections, payment processing, customer service, provision of hearing officer and adjudication letters.
City of Lake Elsinore
Administrative and Parking Citation Contact and Information:
Fred Lopez, Code Enforcement Manager 951-674-3124, ext. 275 [email protected] Contract Dates: April 2008 to current
Services performed:
Citation processing and issuance, data entry, noticing, Franchise Tax Board Collections, payment processing, customer service, provision of hearing officer and adjudication letters, escrow account, inclusive processing NSF’s, refunds and reconciliation and payment of invoice.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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SECTION 4: PROPOSED PROJECT TEAM
Data Ticket understands that our service and technology offerings are only as good as our Staff. It is our goal with each client to ensure we have a partnership based on solid, effective communication.
We have found that our Staff is most effective when everyone has been cross trained in at least one area outside their core responsibility. This model provides us with the greatest flexibility and the highest ability to meet our clients’ needs. Using this model, we have never missed a go live data or a conversion date.
Staffing of the City’s contract is critical to the success of the partnership. We will continue to provide City Personnel with a fully dedicated Project Manager to facilitate all operations.
In addition to the Project Manager, we will provide a supplemental Project Manager. These two individuals will be available during normal business hours, Monday – Friday 7am – 5:00pm Pacific and City Management will have their cell numbers for after hour assistance.
Individual Assignment of Tasks
Heather Nowlan, Director of Client
Services & Project Manager for the
City of Camarillo
IT Oversight
Enhancement Prioritization
Accounting Oversight
Attendance at City Council Meetings
Monthly Performance Review
Collection Rate Statistics / Financial Analysis
Internal Oversight of Operational Processes
Brook Westcott, Chief Operating
Officer, Project Manager for the City
of Camarillo
Client setup and maintenance
Initial and on-going User Training
Correspondence Review
Attendance at City Council
User and Administrator Setup
Daily Questions
Bradley Miller, Mobile Support
Manager for the City of Camarillo
Handheld Training
Handheld Customization
Handheld Assistance / Follow-up
Heather Nowlan, Director of Client Services, will continue to be responsible for working closely with the city to attend all meetings and assist in providing each of the City’s Personnel with unique usernames and passwords that will provide access to the Citation Processing System at the appropriate, requested level. In addition, Heather will continue to be responsible for providing all user training in the Citation Processing System Software.
This training will be performed in person, via the Internet and over the phone. Finally, Heather will be responsible for reviewing all notices and correspondence to be sent on behalf of the city.
Brook Westcott will continue to be responsible for ensuring the IT, Accounting, FTB, Noticing and DMV Functions work properly for the city. She will also be responsible for all Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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financial analysis required by the City as well as contractual oversight. Brook will attend all City meetings, both on-site and off-site.
Bradley Miller, Mobile Support Manager, will be responsible for providing training to all City Personnel who utilize handheld ticket writers. Bradley will also be responsible for providing regular enhancements to our Mobile Software and he will be responsible for working directly with City Personnel to ensure the handhelds are being utilized accurately to provide the most benefit to the Officers and to the city.
Data Ticket Staff Access
In addition to the individuals dedicated to the city on the prior pages, Data Ticket provides the highest level of services to each of our clients by providing access via phone, email and in person to all our Department Managers. We have adequately staffed each Department to accommodate every client’s needs. We do not share resources across Department; rather we have hired and maintained each Department such that there is no need to share resources; however, personnel are cross trained to ensure our entire staff is well versed in the entire citation processing lifecycle.
Below, we have provided the city with a high-level organization chart for Data Ticket. All the individuals identified on the chart work in the Irvine, California office and each of the individuals identified in the organization chart provided below will be made available to City Personnel throughout the life of the contract.
Data Ticket, Inc.
Irvine, California
(949) 428-7240
City of Camarillo
Request for Proposal Administrative and Parking
Processing and Adjudication Services
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Resumes
Heather Nowlan, Director of Client Services
Heather joined Data Ticket 19 years ago and is responsible for managing our clients’ needs via email, phone, and personal visits. She is responsible for assisting in the implementation of new clients, as well as for the retention of existing clients by ensuring Data Ticket staff understand our clients’ business rules and processing needs.
Heather is a graduate of Texas Christian University, and her experience includes more than 17 years of customer service in a fast paced, high energy, client-facing business.
She brings a solid foundation to Data Ticket by utilizing effective communication skills with a detail-oriented service mentality. Heather has worked on numerous CRM (customer relationship management) programs in her prior experience and has been able to apply this knowledge directly to Data Ticket. Heather’s goal is to enhance the experience that our clients receive through personalized attention.
Heather Nowlan, Director of Client Services, will be the individual responsible for working directly with the City on a day-to-day basis. Specifically, she will be responsible for processing any requests the City may have, including providing each of the City’s Personnel with unique usernames and passwords that will provide access to the Citation Processing System at the appropriate, requested level. In addition, Heather will be responsible for providing all user training about the Citation Processing System Software. This training will be performed in person, via the Internet and over the phone.
Finally, Heather will be responsible for reviewing all notices and correspondence to be sent on behalf of the City.
Brook Westcott, Chief Operating Officer
Brook has more than 24 years of parking citation experience in addition to 22 years of administration citation processing experience. Brook has been a key member of the Data Ticket team for the past 24 years, actively managing each client’s citation processes to ensure each implementation is successful.
Brook’s expertise in Project Management includes planning, designing, testing and executing client conversion, IT enhancements, new IT development, data management and process re-engineering. Brook’s focus since joining Data Ticket has been to develop new processes to streamline the flow of data through the system to provide more detailed data to our clients via real-time, online reporting. Brook also focuses her time on managing the collection rates that Data Ticket obtains for its clients. Her goal is to keep Data Ticket’s collection rates above the competition, while enhancing continually enhancing operational efficiencies.
Brook is a graduate of Baylor University with a Bachelor of Business Administration in Business Management. Prior to joining Data Ticket, Brook was a Senior Manager at Accenture for 11 years. During her time there, she served as project manager for high- profile projects in Spain, France, Italy, Chicago, New York, San Francisco, Minneapolis, Memphis and Orange County. Brook is responsible for overseeing the Information Technology, Accounting, Data Entry, Adjudication, and Operations Departments at Data Ticket.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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SECTION 5: PROJECT UNDERSTANDING AND APPROACH
Category 1: Citation Intake and Processing Services
Data Ticket understands the City requires a parking citation and administrative citation processing vendor who will provide City Personnel with the ability to utilize a fully hosted solution to manage citations. This approach alleviates the use of any City IT resources that are responsible for supporting and maintaining any hardware of software.
We understand the City is looking to find a Solution and a Solution Provider that will combine technology and services to provide the highest level of service. Given that, we will:
Data enter manually issued parking citations
Provide for the electronic transfer, perhaps wirelessly, of electronically issued citations
Provide handheld ticket writers and citation issuance software that provides features that expedite the citation issuance process, provide for increased Officer safety, and increase citation issuance accuracy
Provide for the receipt and data entry of payments received via US Mail Acquire, real-time, CA registered owner information
Acquire, real-time, out of state registered owner information Send daily noticing processes for all regular notices Provide live, bi-lingual customer service representatives knowledgeable in how the City handles all customer service-related issues
Provide for the call recording of all inbound calls that can be provided to City Personnel upon request
Provide a multi-lingual Interactive Voice Response System that provides the City’s residents and visitors with real-time information regarding their citation(s) as well as the ability to pay, 24/7
Provide a customizable website that provides the public with the ability to look up, pay for and appeal their citation(s) online
Process all payments and transactions real-time
Customize user access levels for City Personnel to access the Solution Provide extensive, customizable reporting features that allow Personnel to create, save and share custom reports
Provide full-service citation processing, including daily processing, delinquent processing and the use of the Franchise Tax Board’s interagency intercept program Provide robust disaster recovery procedures and a fully redundant Solution to avoid the loss of any data
Provide a complete and detailed audit trail at the citation level for every transaction in the Solution
Provide a fully staffed, knowledgeable Staff that can share in the responsibilities of daily citation management
Share best practices that are communicated to the City on a consistent basis to ensure processing is as efficient and effective as possible Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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Provide a full-service Adjudication Department that will place citations on hold, schedule hearings, scan all received documentation into the Solution and attach it for City review
Scan all received envelope and payment back-up
Provide for the implementation of a customized Permit Solution Provide all customer service as it relates to permits, if so desired
Data Entry from Handwritten Citations
Data Ticket’s in-house Mail Department accepts, data enters, and updates manually written citations Monday – Friday from 8am -5pm, Pacific. Manually issued citations can be sent to Data Ticket via email, regular US Mail, FedEx or some other expedited mail delivery service. If received via paper, the citations will be opened, batched and provided to our in-house Data Entry Department.
All manually written citations are keyed and available within our Solution in 24-48 hours of receipt. These citations are scanned and stored on our network for any period defined by the City. Once scanned, the physical copies of these citations are destroyed.
In the event a citation cannot be entered for any reason, our Data Entry Manager will email the appropriate City contact to advise of the citation and the reason the citation cannot be entered.
Registered Owner Name Retrieval
Our Solution is online with California DMV for registered owner information and has been for the past 30 years. We are the only vendor in the industry who, within 1-2 minutes of receipt of a citation, obtains CA registered owner information via an online connection with CA DMV.
In addition, our Solution provides for the ability for City Personnel to look up a license plate and/or VIN, real-time at CA DMV, thus removing the reliance on CLETs for non-
sworn Officers. No other vendor offers this service.
Data Ticket obtains registered owner information for out-of-state plates utilizing a combination of direct access methods for states like Arizona, Florida, Illinois, Maryland, North Carolina, Nevada, Ohio, Oregon, Pennsylvania, Texas and a variety of others.
In addition, we utilize NLETs to obtain out-of-state registered owner information from states that do not provide direct access.
NLETs function much like a CLETs interface whereby Data Ticket has access to out-of-state registered owner information 24/7, compared with dependence on each individual state.
Mail Collection Letters
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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Data Ticket sends a 1st Courtesy Notice for unpaid parking citations at either citation date + 7 days, citation date + 14 days or citation date + 21 days. The timing of this 1st Courtesy Notice is completely up to the City; however, most Agencies have Data Ticket send this notice at Citation Date + 21 Days. This notice, per California Vehicle Code, provides the recipient with 14 days to pay or appeal the citation without incurring any penalties.
Once the 1st Courtesy Notice is sent and the citation rolls to a Delinquent Status, Data Ticket will send an additional 3 notices, starting at day 92. Each notice is sent 30 days apart. Following the Delinquent Noticing process, Data Ticket recommends sending a Franchise Tax Board Notice. This Notice is required if the City elects to participate in Franchise Tax Board collections.
CA DMV Registration Holds / Releases
Real-time, through our online connection with DMV, Data Ticket places California registration holds and releases. In addition, our connection to California DMV is different from the City’s current vendor and many other vendors. Our connection automatically provides us with confirmation that a registration hold or release was successful.
Data Ticket Staff also can place holds and releases manually. In the event the City requires a manual hold or release to be placed, that will be processed the same business day the request is received.
Other processing vendors do not get that confirmation until the monthly DMV file is provided by DMV. This significantly impacts the ability to process holds and releases effectively as it means there could be up to 4 weeks of duration before the City can be guaranteed a hold or release was successful.
Category 2: Payment Processing and Financial Accountability Data Ticket provides for the acceptance of payments via US Mail. Correspondence and payments accepted via our Newport Beach PO Box are picked up daily by 7:00am and delivered via a bonded, insured courier to our office for processing.
All incoming mail is sorted, opened and batched by postmark or received date, depending on the City’s requirements.
Payments received via US Mail are processed in-house and deposited within 24 hours of receipt. As payments are made, the City will have access to real-time reports, available 24/7 and reflecting each payment. Daily and monthly, Data Ticket reconciles deposits made to ensure all payments have been properly accounted for.
All backup received with payment data is scanned and stored on our network for as long as the City is a Client. In addition, all bank deposit information will be stored on behalf of the City for as long as the City requires.
Our Solution accepts Visa, MasterCard, Discover and American Express credit / debit Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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cards via the Internet, our bi-lingual automated voice response system (IVR), via our live, bi-lingual Customer Service Representatives and via Client specific locations.
Online payments are authorized and processed real-time, and the Citizen is provided with a confirmation number that matches the real-time authorization number. Our website and IVR will be available to the City and its Customers 24/7. We do not have any scheduled downtime during which our Solution is not available.
Our live, bi-lingual Customer Service Representatives are available Monday – Friday from 7am – 5pm Pacific. Our Solution is PCI Compliant to provide the City and the public with peace of mind that our Solution is hacker-safe and credit card information is kept in the highest regard.
Payments received and processed via check, cash and money order can either be deposited into the City’s bank using a courier or they can be deposited into the City’s bank using Check 21 or remote check deposit.
Additionally, the City may elect to utilize an escrow bank account. If the City elects to utilize an escrow bank account, daily all checks and money orders will be deposited directly into the escrow account using Remote Check Deposit (RCD).
Weekly, Data Ticket’s Accounting Department will reconcile the account and issue refunds to those individuals who are due a refund. Additionally, the account is reconciled at month-end using the funds in the account to pay the Data Ticket invoice, pay the City’s County / State surcharges, and issue a check or wire to the City for the net collections. Finally, credit / debit cards accepted are reconciled and disbursed at month- end.
Category 3: Administrative Review and Hearing Support
Data Ticket is the only citation processing agency that has a 100% dedicated Appeals Department that focuses all its time on 1st level Administrative Reviews and 2nd level Administrative Hearings. Each member of this Department has gone through the California Public Parking Association’s administrative review and hearing officer training, and each member attends an annual review course provided by the CPPA.
Our Solution offers a 100% paperless adjudication process that allows the City, Appellants and Data Ticket to manage the adjudication process from start to finish.
Those citations that are appealed via US Mail are placed on hold by our Appeals Department and all documentation received is scanned and attached to the citation. This means City Personnel will simply log in to our Solution to view all citations on a 1st Level Review Hold and view all supporting documentation,
After a disposition has been entered, our Solution will automatically generate a disposition letter and, based on the date and time the disposition is entered, it will either be mailed via first class mail the same day or the following day.
Our Solution provides our Clients with the ability to view and reprint adjudication letters Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
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at any time directly from the Internet. In addition, City Personnel will have access to generate a real-time report that provides details on all Adjudication-related matters. This report may be run at any time for any timeframe.
Our Solution stores all historical data regarding a citation; in addition, once a citation record is created in the system, we will not purge this record from our database, ever.
This is important as many citation processing agencies purge data after a period to reduce the amount of data on their servers. Data Ticket believes the City’s data should be made available to the City if the City is a Client.
Category 4: Technology, Flexibility, and Innovation
Data Ticket has developed, maintains, and enhances our solutions. We do not outsource anything. When a client requests an enhancement, we analyze the need, design, build, test and deploy a solution that will work.
We do not charge our clients for enhancements. We think that is just good partnership and good business.
Parking citations and Administrative citations generate a tremendous amount of data.
That data is only useful if you have the right tools to report on that data. Our Solution provides for over 200 reports that can be run real-time for any time period required.
While this sounds impressive, we realize not all Agencies have the time to run reports.
Our Client Services Department will gladly provide any reports required at any time to the City. It’s just part of the exceptional Customer Service we provide.
Data Ticket is the only vendor who can provide uninterrupted service to the City and the City’s customers. We are effective in our communications with City Personnel and with the City’s customers.
Our Citation Processing Software is offered as Software as a Service or a SaaS. As such we will install anything at the City’s location or on any of the hardware provided by the City. Our Software is 100% proprietary, providing us with the ability to integrate it with any other software in the industry via the most streamlined processes possible. The data processed is the City’s data and we firmly believe in presenting that data to the City in a manner that is useful and efficient.
We have not changed names, acquired another company or been acquired by another company. We have had no major changes in staffing for the last 15 years. Simply put, City Personnel will continue to work with a consistent, knowledgeable and professional workforce at Data Ticket. We think that when our clients pick up the phone and know who will answer, that is invaluable and that is customer service.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
16 | P a g e
SECTION 6: COST PROPOSAL
PARKING CITATION PROCESSING FEE DESCRIPTION
Fee Description Cost
Manual Citation Processing $0.75
1st Courtesy Notice Sent $1.00
1st Level Review Hold & Scanning $0.50
2nd Level Hearing Hold & Scanning $0.50
Supplemental electronic scanning and attachment of
documentation scanned by Data Ticket, the City or the
citizen
$0.50
Hearing Performance $85.00 per hour
Adjudication Letters $1.00
Delinquent Collections* 26% of Collected Amount
Out of State Collections 26% of Collected Amount
FTB – SSN Request $2.50 per unique SSN
FTB Collections 15% of paid amount
Third Party Collections Legal Action Not Required 30% of paid amount AB503 – Data Ticket Performs approval / denial $5.00
AB503 – City Performs approval / denial $2.00
Indigent Payment Plan Letters $1.00
Escrow Banking Services $160.00 per month
Weekly processing and issuance of refunds $2.75 per refund Processing of NSFs and credit card chargebacks $1.00
Miscellaneous or other correspondence as required $1.00 Dedicated Customer Service 800 number – will be
prioritized by Customer Service Reps when answering
a call
$200/month (can split
between parking and admin)
*Assessed at Citation Date + 90 Days
Handheld Citation Issuance Devices and Software
The City currently utilizes Samsung handheld devices with Alpha 3RB printers that were purchased in 2019. The City may elect to continue using these devices or you may elect to purchase or to rent new devices as quoted below. In addition to the Samsung units provided below, we do offer an iOS Solution if the City prefers to make a switch.
Purchase Option:
Samsung Handheld Device and Printer $1,650.00 per unit
Rental Option for the initial 3-year contract period and the 2 optional 1-year periods Samsung Handheld Device and Printer $65.00 per unit per month
Software License and Maintenance Fees:
1st year software license fee $500.00 per unit per year Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
17 | P a g e
2nd and subsequent year software license fee $200.00 per unit per year Software maintenance fee $10.00 per unit per month
Repair and Replacement Fees: - Optional
Complete repair and replacement of the $25.00 per unit per month handheld device and printer
Handheld Deductible Fees
In the event of an issue with the hardware of the handheld device, a $175.00 fee will be charged to the City to repair or replace the unit.
In the event of an issue with the hardware of the printer, a $100.00 fee will be charged to the City.
Other Fees Charged:
Credit Card Convenience Fee $3.50 per transaction charged to the Citizen This fee is not charged to the City, rather it is charged to the citizen in the event they elect to pay their parking citation(s) via credit or debit card.
This fee is charged per transaction such that an individual may pay as many citations as they choose at any point in time and incur only 1 fee.
As the United States Postal Service increases the cost of 1st Class Postage, all correspondence / noticing prices will increase by the same cost.
Payment Plan Processing $15.00 per transaction
An administrative fee will be assessed to Patrons who wish to participate in a payment plan
This fee will cover the cost of the payment plan initiation, and the cost of a confirmation letter that is sent to the Patron confirming the details of the payment plan The Agency will have the ability to determine whether Payment Plans are accepted and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $33.50 per transaction If a chargeback occurs, a fee will be charged to the Patron for the processing of the chargeback
No fee will be charged to the Agency
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
18 | P a g e
ADMINISTRATIVE CITATION PROCESSING FEE DESCRIPTION
Fee Description Option 1 Option 2
Manual Citation Processing $14.00 $5.00
Electronic Citation Processing $12.00 $3.00
1st Courtesy Notice Sent No charge $0.75
Delinquent Collections No charge 26%* of paid amount
Franchise Tax Board
Processing - SSN Request
$2.50 per unique SSN $2.50 per unique SSN
FTB Collections 15% of paid amount 15% of paid amount
Third Party Collections Legal
Action Not Required
30% of paid amount 30% of paid amount
Adjudication Hold & Scanning No charge $0.50
Adjudication Letters No charge $1.00
Hearing Schedule Letters No charge $1.00
Hearing Performance $85.00 per hour $85.00 per hour
Certified Mailings – per letter –
Optional
$12.00 $12.00
Supplemental electronic
scanning and attachment of
documentation scanned by
Data Ticket, the City or the
citizen
$0.50 $0.50
Escrow Banking Services $160.00 per month $160.00 per month Weekly processing and
issuance of refunds
$2.75 per refund $2.75 per refund
Processing of NSFs and credit
card chargebacks
$1.00 $1.00
Miscellaneous or other
correspondence as required
$1.00 $1.00
Dedicated Customer Service
800 number – will be prioritized
by Customer Service Reps
when answering a call
$200/month (can split
between parking and
admin)
$200/month (can split
between parking and
admin)
*Assessed at Citation Date + 60 Days
Other Fees Charged:
Credit Card Convenience Fee $3.50 per transaction charged to the Citizen This fee is not charged to the City, rather it is charged to the citizen in the event they elect to pay their parking citation(s) via credit or debit card.
This fee is charged per transaction such that an individual may pay as many citations as they choose at any point in time and incur only 1 fee.
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California (949) 428-7240
City of Camarillo
Request for Proposal for Citation
Processing and Adjudication Services
19 | P a g e
As the United States Postal Service increases the cost of 1st Class Postage, all correspondence / noticing prices will increase by the same cost.
Payment Plan Processing $15.00 per transaction
An administrative fee will be assessed to Patrons who wish to participate in a payment plan
This fee will cover the cost of the payment plan initiation, and the cost of a confirmation letter that is sent to the Patron confirming the details of the payment plan The Agency will have the ability to determine whether Payment Plans are accepted and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $33.50 per transaction If a chargeback occurs, a fee will be charged to the Patron for the processing of the chargeback
No fee will be charged to the Agency