AGREEMENT NO. 2022-44B
AMENDMENT TO PUBLIC WORKS AGREEMENT
This Amendment to Agreement No. 2022-44 is entered into between the City of Camarillo, a California general law city and municipal corporation (City), and Convergint Technologies LLC (Contractor), collectively referred to as the Parties. The effective date of this Amendment is June 1, 2025.
RECITALS
A. On May 25, 2022, the City Council approved Public Works Agreement No. 2022- 44 with Convergint Technologies LLC for the installation of security cameras and two years of post-installation preventative maintenance in the amount of $ 437,515, with an effective date June 1, 2022, and termination on May 31, 2025.
B. Convergint has performed installation and preventative maintenance for three years at various City facilities. Agreement 2022-44 authorized preventative maintenance services for the year following equipment installation. Also, as part of the agreement, the City opted into an additional two years of preventative maintenance services, for a total of three years . The installation of security cameras was completed in June 2023. The first year of preventative maintenance started in July 2023.
C. On June 1, 2025, Amendment No. 2022- 44A was approved to extend the preventative maintenance services for thirteen months at no additional cost, aligning the term with the original agreement’s three years of preventative maintenance.
D. Pursuant to Section 16 of the Agreement, the parties wish to extend the Agreement for an additional five-year period, commencing July 1, 2026, and terminating June 30, 2031.
E. All capitalized terms not defined in this Amendment have the meaning set forth in the Agreement.
Section 1. Amendment. The Agreement is amended to add the following: Extend Agreement No. 2022-44 for a five-year period beginning July 1, 2026, and ending June 30, 2031.
Section 2. Compensation and Payment . This Second Amendment is for a not -to- exceed amount of $208,125.72 which includes 15% contingency which must be approved in writing by the City before charges are incurred, for a total agreement amount of $645,640.72.
Section 3. Continuation of Terms of Agreement. Except as expressly modified by the terms and provisions of this document, the remaining terms and provisions of the Agreement remain in full force and effect.
THE AUTHORIZED REPRESENTATIVES of the Parties have caused this Amendment, Agreement No. 2022-44B, to be executed as of the Effective Date.
CITY OF CAMARILLO
Greg Ramirez, City Manager
ATTEST:
Acting City Clerk
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
CO
NVERGINT TECHNOLOGIES LLC
Bob Berkery, General Manager
Kim Fearno, Vice President
A
ttachments: Exhibit A
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8 7/16/2026
7/16/2026
City of Camarillo- City Hall
Security Service Agreement- 5 Year
7/6/2026
Mario Herrera
Business Development Manager
Exhibit A
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Customer Information
Date: 7/6/2026 Quotation #: IG02953138CSP
To: City of Camarillo Attn: City of Camarillo
601 Carmen Drive
Camarillo, California 93010
We are pleased to provide this proposal for your consideration. This quotation is valid for THIRTY (30) days.
Expected Business Impact
Following discussions and meetings, the Convergint team understands that City of Camarillo is seeking a service solution that fulfills the following Business Objectives:
✓ Drive down total cost of ownership:
Move from run-to-fail to proactive preventive maintenance, extending system life and reducing overall cost
✓ Reduce risk:
Minimize system downtime and security incidents, aligned to duty of care and OT cyber risk ✓ Improve compliance:
Maintain audit readiness through documented service and proactive system care ✓ Focus on your core business:
Offload system maintenance and support to Convergint experts ✓ Reduce specialization: Leverage trained technical resources for complex, hard -to-support systems
Service Agreement Overview
The intent of this Service Agreement is to partner with you in maintaining your mission critical security systems, reducing malfunctions and associated downtime. Convergint is committed to providing long-term customer satisfaction and support throughout the service partnership.
Convergint's recommendations are intended to support the protection of the client's identified assets and compliance requirements, while helping safeguard your brand and strengthen public trust. Security is not a standalone system. It is an integrated func tion that supports personnel, facilities, and operations, and aligns with safety, regulatory compliance, and business continuity objectives. Effective security programs typically use a layered approach that combines people, processes, and technology. The details below reflect the client's priorities and key considerations that shaped this quote.
As you walk through this proposal, you will see that the recommended services have been tailored to your unique needs and above business objectives.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Proposed Services
Firmware (Patch) Management ☒ Included ☐ Excluded
Frequency: Annual ☒ Semi-Annual ☐
Convergint will apply firmware updates and patches to help maintain your systems in accordance with manufacturers' recommendations and operates with the latest features, fixes, and vulnerability patches. Firmware, which controls the operation of network -connected devices, should be maintained in accordance with manufacturers' recommendations. Our specialists will install compatible software and firmware patch releases to the system to help ensure system functionality and security.
While Convergint will take all reasonable precautions to validate compatibility prior to installation, we are not responsible for system issues or failures resulting from manufacturer defects, third - party incompatibilities, or preexisting conditions within the system environment. If a software or firmware update causes an unforeseen issue, Convergint will work with the customer to restore system functionality. Any corrective work required beyond the defined scope will be performed on a time-and-materials basis.
This does not include password rotation/management which can be added on as an optional service.
Preventive Maintenance ☒ Included ☐ Excluded
Frequency: Annual (Interior Cameras/ Head End Equipment) ☒ Semi-Annual (Exterior Cameras) ☒ Quarterly ☐
Convergint will provide preventive services for components listed within the Covered equipment list contained herein. All preventive maintenance testing will be performed in accordance with manufacturers’ recommendations and will address areas that can adv ersely affect system performance. Preventive maintenance will include a visual inspection and functional test of system components. Upon the completion of preventive maintenance service, the customer will receive a detailed report with the deficiencies of the system.
Software Support Agreement (SSA) ☒ Included ☐ Excluded The Software Support Agreement provides access to product manufacturer firmware and software updates, which helps keep systems operating with the latest software and secure with the latest patches. It also provides access to the product manufacturer technical support team if technical support is required for system troubleshooting. This option does not include any computer operating system updates or any software or system upgrades.
Advantage ID: 01-8611-0622
Renewal Genetec™ Advantage
for Standard Camera
connection - 4 years
Coverage End Date: 31 Aug 2031
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
iCare Customer Portal ☒ Included ☐ Excluded Convergint’s customer portal provides a centralized platform for customer to manage service activity in one or across multiple locations. Customers can submit and track service requests by site, view work order status, and receive automated updates – delivering greater transparency and accountability.
Covered Equipment “The Equipment”
The following equipment is intended to establish the baseline for this proposal. Equipment not listed below is excluded from scope of work.
Line Qty Annual
Freq
Description
1 29 1 Cameras (Hardware)
2 6 1 Radio
3 1 1 Servers/Workstations/NVR/DVR (Hardware)
4 2 1 Switch
5 13 2 Exterior Camera
6 2 2 Exterior Camera (mounted between 12 ft/3.6 m - 18 ft/5.5 m) 7 14 1 Interior Camera
8 1 1 Network Video Recorder
9 6 1 Radio
10 2 1 Switch
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Why Convergint
Our people, culture, technologies, and service differentiate us from our competitors. Convergint is committed to being our customers’ best service provider with a culture of integrity, accountability, and excellence.
Our People | At Convergint, our greatest strength is our people. We hire and develop the industry’s most dedicated and qualified service colleagues and provide an aggressive certification plan in the latest technology innovations, industry trends, and regulations.
Our Technologies | Convergint maintains strong relationships with the world’s leading technology partners . Instead of being limited to one manufacturer, we support a variety of systems, thus enabling you to avoid sole source dependency while ensuring long-term system and service flexibility and cost -effectiveness. We have service technicians certified across a wide range of systems, giving you the ultimate in peace of mind.
Our Services | Convergint designs service programs to meet each customer’s specific business goals by leveraging dedicated, certified colleagues to ensure system integrity and uptime. Convergint’s customer portal, iCare ®, gives you real -time access to your service work orders, status, metrics reporting , and service spend by site. iCare is a fully integrated tool connected to all aspects of the Convergint enterprise, from customers to schedulers to technicians in the field. Our iCare portal promotes transparency, visibility, and accountability to you, our customer.
Our Programs | Our Service Agreements are customized to you based on industry best practices, and your individual site and business objectives. Through this program, you will be given priority on emergency service calls along with preferred service discounts on labor rates in accordance with Convergint’s published Standard Rates.
Our Reach | Convergint delivers services across cities, countries, and continents - but focuses on serving you where you are. When delivering complex services or projects for our customers, we excel at connecting partners and subcontracting partners to serve you the way you want to be served.
Our Culture | Convergint operates on a set of core Values and Beliefs that express our responsibility to our customers, colleagues, and communities. Our V’s & B’s are not just words on a page but are the very fabric of Convergint culture. Our daily commitment to these ideas is one key reason why our customers choose to do business with Convergint.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Investment
Agreement Details
Agreement Start Date 7/30/2026
Agreement Duration 5 Years
Year 1 Year 2 Year 3 Year 4 Year 5
Total Investment $ 10,456.50 $ 7,250.72 $ 7,613.26 $ 7,993.92 $ 8,393.61 Total Contract Value $41,708.01
Sales Tax Price excludes applicable sales tax
Invoice Schedule Annual in Advance – invoiced annually 30 days prior to Agreement Start Date Payment Terms Net 30
Service Agreement Preferred Service Rates
Business Hours Mon-Fri 8-5
(8:00am to 5:00pm)
After Hours
(Monday - Saturday)
Sunday & Holidays
15% off Current Standard Rate 15% off Current Standard Rate 15% off Current Standard Rate
All Service Calls:
• Subject to a two -hour minimum during normal business hours (four-hour minimum for after -hours and Sunday/holidays)
• Priority 1 (P1) emergency service calls during normal business hours will be billed at After Hours Rates • Billed based on technician travel time from portal to portal, including time on site • Includes a trip charge
• May include battery disposal fees
Clarifications:
• Service Rates above are subject to change over the course of this agreement and any change will be applied at the time of service.
Proposal Attachments:
• Clarifications and Exclusions
The fees, pricing, and all content contained in this Proposal constitute Convergint Confidential Information and are provided solely for Customer’s internal evaluation of the services described herein. Customer shall not copy, reproduce, distribute, disclo se, or otherwise use this Proposal, in whole or in part, without Convergint’s prior written consent.
Customer is expressly prohibited from using this Proposal, or any portion thereof, in connection with any request for proposal, bid solicitation, or other competitive procurement process.
By signing this Proposal or accepting the services described herein, the Customer listed above (“Customer”) agrees to this Proposal and represents and warrants that the individual executing or accepting has authority to bind Customer.
Customer further agrees that the services are governed by: (i) this Proposal, (ii) the Combined Install and Service Agreement Terms applicable on the Effective Date shown above and available at https://www.convergint.com/terms, which are incorporated herein by reference as if fully set forth herein, and (iii) any addendums or exhibits that may be attached or referenced herein. Any additional or contrary terms, including those contained in any Customer purchase order or similar document, are expressly rejected and shall have no force or effect.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Customer Name
Date
Authorized Signature
Printed Name and Title
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Clarifications and Exclusions
Clarifications
1. Included services will be conducted during normal business hours (8:00 AM – 5:00 PM, Monday – Friday).
2. Customer will provide unobstructed access to all protected areas, devices, and Equipment, including ensuring that all mechanical and electrical rooms are accessible at the time of scheduled services.
3. Customer agrees to provide any necessary equipment required to access inaccessible or limited -access Equipment. Waivers may be required prior to operating customer -owned lifts or heavy equipment. If such equipment is not provided, additional charges may apply.
4. Convergint will coordinate scheduling with customer representatives to minimize disruption to occupants and operations.
5. Customer will supply Convergint with site-specific safety requirements or procedures in advance of inspection and service visits.
6. Equipment quantities listed are approximate estimates based on the site walk. Customer must provide the final Equipment list to be included in this Agreement, which may result in adjustment of the Agreement fees.
7. For any Parts Coverage or Labor Coverage services on systems not installed by Convergint, coverage will not take effect until the system has been fully inspected by Convergint and any identified deficiencies have been corrected by Customer on a time and material basis.
8. Customer agrees to maintain, at its expense, any required software licensing agreements and installed software media necessary for the operation or diagnostics of the Equipment.
9. When service must be performed in areas where cash, negotiable securities, or other valuables are readily accessible, Convergint employees and representatives shall be accompanied by a Customer employee or representative.
10. Customer agrees to obtain and pay for all permits and licenses, and to discharge any fines imposed by any governmental body or agency relating to the Equipment, its operation, or malfunction.
Exclusions
The following are excluded from the scope of services:
1. Convergint has no obligation to perform service, repair, or replacement in the event of Equipment failure or malfunction caused by burglary, storm, power surge or fluctuation, power failure, abnormal environmental conditions (including extreme temperatures ), fire, flood, war, riot, civil commotion, acts of God, rodent or insect damage, settling of walls or foundation, misuse, abuse, use of Equipment for purposes other than designed, or the negligence or acts or omissions of Customer or any third party. Serv ices necessitated by these conditions will be billed at Convergint’s then-current labor rates and material prices.
2. If Equipment or any major subsystem or component is damaged due to accidents, misuse, environmental conditions, modifications or repairs not performed by Convergint, or is obsolete or past end-of-life, Convergint will submit a cost estimate for replacement . If Customer does not authorize replacement at its expense, Convergint may terminate coverage for the affected Equipment.
3. Work required due to new or retroactive code changes, or violations or deficiencies identified prior to the effective date of this Agreement.
4. System testing, if applicable, does not include troubleshooting of pre-existing system conditions.
5. Problems related to network issues, communication issues, source voltage problems, or other conditions not directly related to Equipment components, circuitry, or software.
6. Convergint will not be responsible for failure or delay in rendering service due to circumstances beyond its reasonable control.
7. The Annual Agreement Fee does not include parts or labor associated with relocating equipment, altering system setup, modifying original features or functions, major overhauls, or work not expressly included in this Agreement.
Equipment relocated, altered, or serviced by parties other than Convergint may be subject to inspection and repair charges at Convergint’s then-current rates. If Customer refuses inspection or repair, Convergint may remove such Equipment from coverage under this Agreement.
8. Any services not expressly included in this Agreement. Emergency or after -hours service, if requested and accepted by Convergint, will be billed at applicable overtime rates.
9. Consumable items such as carriers, print heads, batteries, and other items normally replaced through routine use of the Equipment.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
NOTE: REVIEW IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION PRIOR TO USING A CONVERGINT-INSTALLED SYSTEM: See “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Software Support Agreement (SSA), Password Rotation, and Firmware (Patch) Management Customer has been advised of the SSA an d services described above. These services may vary depending on the specific devices involved, but typically include periodically updating device passwords to meet complexity and password rotation requirements; securely managing those passwords on behalf o f Customer; and periodically updating device firmware to incorporate vulnerability patches, enhancements, and bug fixes made available by the device manufacturer.
Please ask your Convergint point of contact for more details on the specific PPM services ava ilable for your devices.
These services reduce the risk of cyber vulnerabilities.
Convergint cannot guarantee the security of the devices it installs or of Customer’s IT environment, no networked system can be completely secure , and Customer remains ultimately responsible for its IT environment. However, these services reduce the risk of cyber vulnerabilities for the devices being installed .
IF CUSTOMER DECLINES THESE SERVICES, CUSTOMER (AND NOT CONVERGINT) IS RESPONSIBLE FOR PERFORMING THESE SERVICES.
IMPORTANT NOTICE
You requested that Convergint provide you with certain security and safety products and services. By using these products and services, you acknowledge that:
• Under no circumstances should Convergint-provided products and services be your sole method of security or safety. Effective security and safety require a multi-layered approach involving people, processes, and technologies. Convergint-provided products and services do not guarantee security or safety, will not detect or prevent all threats or risks all the time (including threats they are designed to detect), and will not ensure overall safety and security. You are ultimately responsible for your people, premises, and property, including for maintaining an effective response plan and promptly implementing your response plan in response to alarms or threats. • All security products and services have limitations. No product or service can guarantee safety or security. It is your responsibility to ensure you are informed about product or service limitations and that you regularly test and validate the products and safety plans. Reach out to your Convergint account executive to learn how our support services can help. And if you have a service plan, you are responsible for promptly notifying Convergint in the event of any defect, malfunction, or performance issue with the products and services.
• Various factors can impact product performance. Selecting products and settings may involve tradeoffs between the level of security and safety on the one hand and speed, convenience, and cost on the other hand. Convergint can give you guidance, but you are ultimately responsible for selecting products and settings based on your organization’s risk profile and tolerance. • The products are made by third-party manufacturers, not Convergint. You are bound by and must use, test, and maintain the products in accordance with the manufacturer’s terms and instructions. Convergint does not independently validate the accuracy of claims or statements made by manufacturers, and makes no assurances regarding their accuracy. You are responsible for using the products and services in compliance with laws and regulations applicable to you or as permitted in your jurisdiction.
• All products and services are governed exclusively by a final agreement. No advertisement, literature, brochure, website, or statements made during the sale process or otherwise (whether orally or in writing) should be interpreted as a promise, warranty, or other assurance. • You have reviewed the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
City of Camarillo- Corp Yard
Security Service Agreement- 5 Year
7/6/2026
Mario Herrera
Business Development Manager
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Customer Information
Date: 7/6/2026 Quotation #: IG02953144CSP
To: City of Camarillo Attn: City of Camarillo
283 South Glenn Drive
Camarillo, California 93010
We are pleased to provide this proposal for your consideration. This quotation is valid for THIRTY (30) days.
Expected Business Impact
Following discussions and meetings, the Convergint team understands that City of Camarillo is seeking a service solution that fulfills the following Business Objectives:
✓ Drive down total cost of ownership:
Move from run-to-fail to proactive preventive maintenance, extending system life and reducing overall cost
✓ Reduce risk:
Minimize system downtime and security incidents, aligned to duty of care and OT cyber risk ✓ Improve compliance:
Maintain audit readiness through documented service and proactive system care ✓ Focus on your core business:
Offload system maintenance and support to Convergint experts ✓ Reduce specialization: Leverage trained technical resources for complex, hard -to-support systems
Service Agreement Overview
The intent of this Service Agreement is to partner with you in maintaining your mission critical security systems, reducing malfunctions and associated downtime. Convergint is committed to providing long-term customer satisfaction and support throughout the service partnership.
Convergint's recommendations are intended to support the protection of the client's identified assets and compliance requirements, while helping safeguard your brand and strengthen public trust. Security is not a standalone system. It is an integrated func tion that supports personnel, facilities, and operations, and aligns with safety, regulatory compliance, and business continuity objectives. Effective security programs typically use a layered approach that combines people, processes, and technology. The details below reflect the client's priorities and key considerations that shaped this quote.
As you walk through this proposal, you will see that the recommended services have been tailored to your unique needs and above business objectives.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
3 | P a g e
City of Camarillo – Service Agreement
Proposed Services
Firmware (Patch) Management ☒ Included ☐ Excluded
Frequency: Annual ☒ Semi-Annual ☐
Convergint will apply firmware updates and patches to help maintain your systems in accordance with manufacturers' recommendations and operates with the latest features, fixes, and vulnerability patches. Firmware, which controls the operation of network -connected devices, should be maintained in accordance with manufacturers' recommendations. Our specialists will install compatible software and firmware patch releases to the system to help ensure system functionality and security.
While Convergint will take all reasonable precautions to validate compatibility prior to installation, we are not responsible for system issues or failures resulting from manufacturer defects, third - party incompatibilities, or preexisting conditions within the system environment. If a software or firmware update causes an unforeseen issue, Convergint will work with the customer to restore system functionality. Any corrective work required beyond the defined scope will be performed on a time-and-materials basis.
This does not include password rotation/management which can be added on as an optional service.
Preventive Maintenance ☒ Included ☐ Excluded
Frequency: Annual (Interior Cameras /Head End Equipment) ☒ Semi-Annual (Exterior Cameras) ☒ Quarterly ☐
Convergint will provide preventive services for components listed within the Covered equipment list contained herein. All preventive maintenance testing will be performed in accordance with manufacturers’ recommendations and will address areas that can adv ersely affect system performance. Preventive maintenance will include a visual inspection and functional test of system components. Upon the completion of preventive maintenance service, the customer will receive a detailed report with the deficiencies of the system.
Software Support Agreement (SSA) ☒ Included ☐ Excluded The Software Support Agreement provides access to product manufacturer firmware and software updates, which helps keep systems operating with the latest software and secured with the latest patches. It also provides access to the product manufacturer technical support team if technical support is required for system troubleshooting. This option does not include any computer operating system updates or any software or system upgrades.
Advantage ID: 01-8611-0622
Renewal Genetec™ Advantage
for Standard Camera
connection - 4 years
Coverage End Date: 31 Aug 2031
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
4 | P a g e
City of Camarillo – Service Agreement
iCare Customer Portal ☒ Included ☐ Excluded Convergint’s customer portal provides a centralized platform for customer to manage service activity in one or across multiple locations. Customers can submit and track service requests by site, view work order status, and receive automated updates – delivering greater transparency and accountability.
Covered Equipment “The Equipment”
The following equipment is intended to establish the baseline for this proposal. Equipment not listed below is excluded from scope of work.
Line Qty Annual
Freq
Description
1 9 1 Cameras (Hardware)
2 1 1 Servers/Workstations/NVR/DVR (Hardware)
3 2 1 Switch
4 6 2 Exterior Camera (mounted between 12 ft/3.6 m - 18 ft/5.5 m) 5 3 1 Interior Camera
6 1 1 Network Video Recorder
7 2 1 Switch
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
5 | P a g e
City of Camarillo – Service Agreement
Why Convergint
Our people, culture, technologies, and service differentiate us from our competitors. Convergint is committed to being our customers’ best service provider with a culture of integrity, accountability, and excellence.
Our People | At Convergint, our greatest strength is our people. We hire and develop the industry’s most dedicated and qualified service colleagues and provide an aggressive certification plan in the latest technology innovations, industry trends, and regulations.
Our Technologies | Convergint maintains strong relationships with the world’s leading technology partners . Instead of being limited to one manufacturer, we support a variety of systems, thus enabling you to avoid sole source dependency while ensuring long-term system and service flexibility and cost -effectiveness. We have service technicians certified across a wide range of systems, giving you the ultimate in peace of mind.
Our Services | Convergint designs service programs to meet each customer’s specific business goals by leveraging dedicated, certified colleagues to ensure system integrity and uptime. Convergint’s customer portal, iCare ®, gives you real -time access to your service work orders, status, metrics reporting , and service spend by site. iCare is a fully integrated tool connected to all aspects of the Convergint enterprise, from customers to schedulers to technicians in the field. Our iCare portal promotes transparency, visibility, and accountability to you, our customer.
Our Programs | Our Service Agreements are customized to you based on industry best practices, and your individual site and business objectives. Through this program, you will be given priority on emergency service calls along with preferred service discounts on labor rates in accordance with Convergint’s published Standard Rates.
Our Reach | Convergint delivers services across cities, countries, and continents - but focuses on serving you where you are. When delivering complex services or projects for our customers, we excel at connecting partners and subcontracting partners to serve you the way you want to be served.
Our Culture | Convergint operates on a set of core Values and Beliefs that express our responsibility to our customers, colleagues, and communities. Our V’s & B’s are not just words on a page but are the very fabric of Convergint culture. Our daily commitment to these ideas is one key reason why our customers choose to do business with Convergint.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
6 | P a g e
City of Camarillo – Service Agreement
Investment
Agreement Details
Agreement Start Date 7/30/2026
Agreement Duration 5 Years
Year 1 Year 2 Year 3 Year 4 Year 5
Total Investment $ 7,355.92 $ 6,280.39 $ 6,594.41 $ 6,924.13 $ 7,270.33 Total Contract Value $ 34,425.18
Sales Tax Price excludes applicable sales tax
Invoice Schedule Annual in Advance – invoiced annually 30 days prior to Agreement Start Date Payment Terms Net 30
Service Agreement Preferred Service Rates
Business Hours Mon-Fri 8-5
(8:00am to 5:00pm)
After Hours
(Monday - Saturday)
Sunday & Holidays
15% off Current Standard Rate 15% off Current Standard Rate 15% off Current Standard Rate
All Service Calls:
• Subject to a two -hour minimum during normal business hours (four-hour minimum for after -hours and Sunday/holidays)
• Priority 1 (P1) emergency service calls during normal business hours will be billed at After Hours Rates • Billed based on technician travel time from portal to portal, including time on site • Includes a trip charge
• May include battery disposal fees
Clarifications:
• Service Rates above are subject to change over the course of this agreement and any change will be applied at the time of service.
Proposal Attachments:
• Clarifications and Exclusions
The fees, pricing, and all content contained in this Proposal constitute Convergint Confidential Information and are provided solely for Customer’s internal evaluation of the services described herein. Customer shall not copy, reproduce, distribute, disclo se, or otherwise use this Proposal, in whole or in part, without Convergint’s prior written consent.
Customer is expressly prohibited from using this Proposal, or any portion thereof, in connection with any request for proposal, bid solicitation, or other competitive procurement process.
By signing this Proposal or accepting the services described herein, the Customer listed above (“Customer”) agrees to this Proposal and represents and warrants that the individual executing or accepting has authority to bind Customer.
Customer further agrees that the services are governed by: (i) this Proposal, (ii) the Combined Install and Service Agreement Terms applicable on the Effective Date shown above and available at https://www.convergint.com/terms, which are incorporated herein by reference as if fully set forth herein, and (iii) any addendums or exhibits that may be attached or referenced herein. Any additional or contrary terms, including those contained in any Customer purchase order or similar document, are expressly rejected and shall have no force or effect.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
7 | P a g e
City of Camarillo – Service Agreement
Customer Name
Date
Authorized Signature
Printed Name and Title
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
8 | P a g e
City of Camarillo – Service Agreement
Clarifications and Exclusions
Clarifications
1. Included services will be conducted during normal business hours (8:00 AM – 5:00 PM, Monday – Friday).
2. Customer will provide unobstructed access to all protected areas, devices, and Equipment, including ensuring that all mechanical and electrical rooms are accessible at the time of scheduled services.
3. Customer agrees to provide any necessary equipment required to access inaccessible or limited -access Equipment. Waivers may be required prior to operating customer -owned lifts or heavy equipment. If such equipment is not provided, additional charges may apply.
4. Convergint will coordinate scheduling with customer representatives to minimize disruption to occupants and operations.
5. Customer will supply Convergint with site-specific safety requirements or procedures in advance of inspection and service visits.
6. Equipment quantities listed are approximate estimates based on the site walk. Customer must provide the final Equipment list to be included in this Agreement, which may result in adjustment of the Agreement fees.
7. For any Parts Coverage or Labor Coverage services on systems not installed by Convergint, coverage will not take effect until the system has been fully inspected by Convergint and any identified deficiencies have been corrected by Customer on a time and material basis.
8. Customer agrees to maintain, at its expense, any required software licensing agreements and installed software media necessary for the operation or diagnostics of the Equipment.
9. When service must be performed in areas where cash, negotiable securities, or other valuables are readily accessible, Convergint employees and representatives shall be accompanied by a Customer employee or representative.
10. Customer agrees to obtain and pay for all permits and licenses, and to discharge any fines imposed by any governmental body or agency relating to the Equipment, its operation, or malfunction.
Exclusions
The following are excluded from the scope of services:
1. Convergint has no obligation to perform service, repair, or replacement in the event of Equipment failure or malfunction caused by burglary, storm, power surge or fluctuation, power failure, abnormal environmental conditions (including extreme temperatures ), fire, flood, war, riot, civil commotion, acts of God, rodent or insect damage, settling of walls or foundation, misuse, abuse, use of Equipment for purposes other than designed, or the negligence or acts or omissions of Customer or any third party. Serv ices necessitated by these conditions will be billed at Convergint’s then-current labor rates and material prices.
2. If Equipment or any major subsystem or component is damaged due to accidents, misuse, environmental conditions, modifications or repairs not performed by Convergint, or is obsolete or past end-of-life, Convergint will submit a cost estimate for replacement . If Customer does not authorize replacement at its expense, Convergint may terminate coverage for the affected Equipment.
3. Work required due to new or retroactive code changes, or violations or deficiencies identified prior to the effective date of this Agreement.
4. System testing, if applicable, does not include troubleshooting of pre-existing system conditions.
5. Problems related to network issues, communication issues, source voltage problems, or other conditions not directly related to Equipment components, circuitry, or software.
6. Convergint will not be responsible for failure or delay in rendering service due to circumstances beyond its reasonable control.
7. The Annual Agreement Fee does not include parts or labor associated with relocating equipment, altering system setup, modifying original features or functions, major overhauls, or work not expressly included in this Agreement.
Equipment relocated, altered, or serviced by parties other than Convergint may be subject to inspection and repair charges at Convergint’s then-current rates. If Customer refuses inspection or repair, Convergint may remove such Equipment from coverage under this Agreement.
8. Any services not expressly included in this Agreement. Emergency or after -hours service, if requested and accepted by Convergint, will be billed at applicable overtime rates.
9. Consumable items such as carriers, print heads, batteries, and other items normally replaced through routine use of the Equipment.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
9 | P a g e
City of Camarillo – Service Agreement
NOTE: REVIEW IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION PRIOR TO USING A CONVERGINT-INSTALLED SYSTEM: See “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Software Support Agreement (SSA), Password Rotation, and Firmware (Patch) Management Customer has been advised of the SSA an d services described above. These services may vary depending on the specific devices involved, but typically include periodically updating device passwords to meet complexity and password rotation requirements; securely managing those passwords on behalf o f Customer; and periodically updating device firmware to incorporate vulnerability patches, enhancements, and bug fixes made available by the device manufacturer.
Please ask your Convergint point of contact for more details on the specific PPM services ava ilable for your devices.
These services reduce the risk of cyber vulnerabilities.
Convergint cannot guarantee the security of the devices it installs or of Customer’s IT environment, no networked system can be completely secure , and Customer remains ultimately responsible for its IT environment. However, these services reduce the risk of cyber vulnerabilities for the devices being installed .
IF CUSTOMER DECLINES THESE SERVICES, CUSTOMER (AND NOT CONVERGINT) IS RESPONSIBLE FOR PERFORMING THESE SERVICES.
IMPORTANT NOTICE
You requested that Convergint provide you with certain security and safety products and services. By using these products and services, you acknowledge that:
• Under no circumstances should Convergint-provided products and services be your sole method of security or safety. Effective security and safety require a multi-layered approach involving people, processes, and technologies. Convergint-provided products and services do not guarantee security or safety, will not detect or prevent all threats or risks all the time (including threats they are designed to detect), and will not ensure overall safety and security. You are ultimately responsible for your people, premises, and property, including for maintaining an effective response plan and promptly implementing your response plan in response to alarms or threats. • All security products and services have limitations. No product or service can guarantee safety or security. It is your responsibility to ensure you are informed about product or service limitations and that you regularly test and validate the products and safety plans. Reach out to your Convergint account executive to learn how our support services can help. And if you have a service plan, you are responsible for promptly notifying Convergint in the event of any defect, malfunction, or performance issue with the products and services.
• Various factors can impact product performance. Selecting products and settings may involve tradeoffs between the level of security and safety on the one hand and speed, convenience, and cost on the other hand. Convergint can give you guidance, but you are ultimately responsible for selecting products and settings based on your organization’s risk profile and tolerance. • The products are made by third-party manufacturers, not Convergint. You are bound by and must use, test, and maintain the products in accordance with the manufacturer’s terms and instructions. Convergint does not independently validate the accuracy of claims or statements made by manufacturers, and makes no assurances regarding their accuracy. You are responsible for using the products and services in compliance with laws and regulations applicable to you or as permitted in your jurisdiction.
• All products and services are governed exclusively by a final agreement. No advertisement, literature, brochure, website, or statements made during the sale process or otherwise (whether orally or in writing) should be interpreted as a promise, warranty, or other assurance. • You have reviewed the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
City of Camarillo- Library
Security Service Agreement- 5 Year
7/6/2026
Mario Herrera
Business Development Manager
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
2 | P a g e
City of Camarillo – Service Agreement
Customer Information
Date: 7/6/2026 Quotation #: IG02953146CSP
To: City of Camarillo Attn: City of Camarillo
4101 Las Posas Rd
Camarillo, California 93010
We are pleased to provide this proposal for your consideration. This quotation is valid for THIRTY (30) days.
Expected Business Impact
Following discussions and meetings, the Convergint team understands that City of Camarillo is seeking a service solution that fulfills the following Business Objectives:
✓ Drive down total cost of ownership:
Move from run-to-fail to proactive preventive maintenance, extending system life and reducing overall cost
✓ Reduce risk:
Minimize system downtime and security incidents, aligned to duty of care and OT cyber risk ✓ Improve compliance:
Maintain audit readiness through documented service and proactive system care ✓ Focus on your core business:
Offload system maintenance and support to Convergint experts ✓ Reduce specialization: Leverage trained technical resources for complex, hard -to-support systems
Service Agreement Overview
The intent of this Service Agreement is to partner with you in maintaining your mission critical security systems, reducing malfunctions and associated downtime. Convergint is committed to providing long-term customer satisfaction and support throughout the service partnership.
Convergint's recommendations are intended to support the protection of the client's identified assets and compliance requirements, while helping safeguard your brand and strengthen public trust. Security is not a standalone system. It is an integrated func tion that supports personnel, facilities, and operations, and aligns with safety, regulatory compliance, and business continuity objectives. Effective security programs typically use a layered approach that combines people, processes, and technology. The details below reflect the client's priorities and key considerations that shaped this quote.
As you walk through this proposal, you will see that the recommended services have been tailored to your unique needs and above business objectives.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
3 | P a g e
City of Camarillo – Service Agreement
Proposed Services
Firmware (Patch) Management ☒ Included ☐ Excluded
Frequency: Annual ☒ Semi-Annual ☐
Convergint will apply firmware updates and patches to help maintain your systems in accordance with manufacturers' recommendations and operates with the latest features, fixes, and vulnerability patches. Firmware, which controls the operation of network -connected devices, should be maintained in accordance with manufacturers' recommendations. Our specialists will install compatible software and firmware patch releases to the system to help ensure system functionality and security.
While Convergint will take all reasonable precautions to validate compatibility prior to installation, we are not responsible for system issues or failures resulting from manufacturer defects, third - party incompatibilities, or preexisting conditions within the system environment. If a software or firmware update causes an unforeseen issue, Convergint will work with the customer to restore system functionality. Any corrective work required beyond the defined scope will be performed on a time-and-materials basis.
This does not include password rotation/management which can be added on as an optional service.
Preventive Maintenance ☒ Included ☐ Excluded
Frequency: Annual (Interior Cameras /Head End Equipment) ☒ Semi-Annual (Exterior Cameras) ☒ Quarterly ☐
Convergint will provide preventive services for components listed within the Covered equipment list contained herein. All preventive maintenance testing will be performed in accordance with manufacturers’ recommendations and will address areas that can adv ersely affect system performance. Preventive maintenance will include a visual inspection and functional test of system components. Upon the completion of preventive maintenance service, the customer will receive a detailed report with the deficiencies of the system.
Software Support Agreement (SSA) ☒ Included ☐ Excluded The Software Support Agreement provides access to product manufacturer firmware and software updates, which helps keep systems operating with the latest software and secured with the latest patches. It also provides access to the product manufacturer technical support team if technical support is required for system troubleshooting. This option does not include any computer operating system updates or any software or system upgrades.
Advantage ID: 01-8611-0622
Renewal Genetec™ Advantage
for Standard Camera
connection - 4 years
Coverage End Date: 31 Aug 2031
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
4 | P a g e
City of Camarillo – Service Agreement
iCare Customer Portal ☒ Included ☐ Excluded Convergint’s customer portal provides a centralized platform for customer to manage service activity in one or across multiple locations. Customers can submit and track service requests by site, view work order status, and receive automated updates – delivering greater transparency and accountability.
Covered Equipment “The Equipment”
The following equipment is intended to establish the baseline for this proposal. Equipment not listed below is excluded from scope of work.
Line Qty Annual
Freq
Description
1 43 1 Cameras (Hardware)
2 4 1 Radio
3 1 1 Servers/Workstations/NVR/DVR (Hardware)
4 1 1 Switch
5 8 2 Exterior Camera
6 35 1 Interior Camera
7 1 1 Network Video Recorder
8 4 1 Radio
9 1 1 Switch
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
5 | P a g e
City of Camarillo – Service Agreement
Why Convergint
Our people, culture, technologies, and service differentiate us from our competitors. Convergint is committed to being our customers’ best service provider with a culture of integrity, accountability, and excellence.
Our People | At Convergint, our greatest strength is our people. We hire and develop the industry’s most dedicated and qualified service colleagues and provide an aggressive certification plan in the latest technology innovations, industry trends, and regulations.
Our Technologies | Convergint maintains strong relationships with the world’s leading technology partners . Instead of being limited to one manufacturer, we support a variety of systems, thus enabling you to avoid sole source dependency while ensuring long-term system and service flexibility and cost -effectiveness. We have service technicians certified across a wide range of systems, giving you the ultimate in peace of mind.
Our Services | Convergint designs service programs to meet each customer’s specific business goals by leveraging dedicated, certified colleagues to ensure system integrity and uptime. Convergint’s customer portal, iCare ®, gives you real -time access to your service work orders, status, metrics reporting , and service spend by site. iCare is a fully integrated tool connected to all aspects of the Convergint enterprise, from customers to schedulers to technicians in the field. Our iCare portal promotes transparency, visibility, and accountability to you, our customer.
Our Programs | Our Service Agreements are customized to you based on industry best practices, and your individual site and business objectives. Through this program, you will be given priority on emergency service calls along with preferred service discounts on labor rates in accordance with Convergint’s published Standard Rates.
Our Reach | Convergint delivers services across cities, countries, and continents - but focuses on serving you where you are. When delivering complex services or projects for our customers, we excel at connecting partners and subcontracting partners to serve you the way you want to be served.
Our Culture | Convergint operates on a set of core Values and Beliefs that express our responsibility to our customers, colleagues, and communities. Our V’s & B’s are not just words on a page but are the very fabric of Convergint culture. Our daily commitment to these ideas is one key reason why our customers choose to do business with Convergint.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
6 | P a g e
City of Camarillo – Service Agreement
Investment
Agreement Details
Agreement Start Date 7/30/2026
Agreement Duration 5 Years
Year 1 Year 2 Year 3 Year 4 Year 5
Total Investment $ 10,996.63 $ 6,374.53 $ 6,693.26 $ 7,027.92 $ 7,379.31 Total Contract Value $38,471.65
Sales Tax Price excludes applicable sales tax
Invoice Schedule Annual in Advance – invoiced annually 30 days prior to Agreement Start Date Payment Terms Net 30
Service Agreement Preferred Service Rates
Business Hours Mon-Fri 8-5
(8:00am to 5:00pm)
After Hours
(Monday - Saturday)
Sunday & Holidays
15% off Current Standard Rate 15% off Current Standard Rate 15% off Current Standard Rate
All Service Calls:
• Subject to a two -hour minimum during normal business hours (four-hour minimum for after -hours and Sunday/holidays)
• Priority 1 (P1) emergency service calls during normal business hours will be billed at After Hours Rates • Billed based on technician travel time from portal to portal, including time on site • Includes a trip charge
• May include battery disposal fees
Clarifications:
• Service Rates above are subject to change over the course of this agreement and any change will be applied at the time of service.
Proposal Attachments:
• Clarifications and Exclusions
The fees, pricing, and all content contained in this Proposal constitute Convergint Confidential Information and are provided solely for Customer’s internal evaluation of the services described herein. Customer shall not copy, reproduce, distribute, disclo se, or otherwise use this Proposal, in whole or in part, without Convergint’s prior written consent.
Customer is expressly prohibited from using this Proposal, or any portion thereof, in connection with any request for proposal, bid solicitation, or other competitive procurement process.
By signing this Proposal or accepting the services described herein, the Customer listed above (“Customer”) agrees to this Proposal and represents and warrants that the individual executing or accepting has authority to bind Customer.
Customer further agrees that the services are governed by: (i) this Proposal, (ii) the Combined Install and Service Agreement Terms applicable on the Effective Date shown above and available at https://www.convergint.com/terms, which are incorporated herein by reference as if fully set forth herein, and (iii) any addendums or exhibits that may be attached or referenced herein. Any additional or contrary terms, including those contained in any Customer purchase order or similar document, are expressly rejected and shall have no force or effect.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Customer Name
Date
Authorized Signature
Printed Name and Title
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
8 | P a g e
City of Camarillo – Service Agreement
Clarifications and Exclusions
Clarifications
1. Included services will be conducted during normal business hours (8:00 AM – 5:00 PM, Monday – Friday).
2. Customer will provide unobstructed access to all protected areas, devices, and Equipment, including ensuring that all mechanical and electrical rooms are accessible at the time of scheduled services.
3. Customer agrees to provide any necessary equipment required to access inaccessible or limited -access Equipment. Waivers may be required prior to operating customer -owned lifts or heavy equipment. If such equipment is not provided, additional charges may apply.
4. Convergint will coordinate scheduling with customer representatives to minimize disruption to occupants and operations.
5. Customer will supply Convergint with site-specific safety requirements or procedures in advance of inspection and service visits.
6. Equipment quantities listed are approximate estimates based on the site walk. Customer must provide the final Equipment list to be included in this Agreement, which may result in adjustment of the Agreement fees.
7. For any Parts Coverage or Labor Coverage services on systems not installed by Convergint, coverage will not take effect until the system has been fully inspected by Convergint and any identified deficiencies have been corrected by Customer on a time and material basis.
8. Customer agrees to maintain, at its expense, any required software licensing agreements and installed software media necessary for the operation or diagnostics of the Equipment.
9. When service must be performed in areas where cash, negotiable securities, or other valuables are readily accessible, Convergint employees and representatives shall be accompanied by a Customer employee or representative.
10. Customer agrees to obtain and pay for all permits and licenses, and to discharge any fines imposed by any governmental body or agency relating to the Equipment, its operation, or malfunction.
Exclusions
The following are excluded from the scope of services:
1. Convergint has no obligation to perform service, repair, or replacement in the event of Equipment failure or malfunction caused by burglary, storm, power surge or fluctuation, power failure, abnormal environmental conditions (including extreme temperatures ), fire, flood, war, riot, civil commotion, acts of God, rodent or insect damage, settling of walls or foundation, misuse, abuse, use of Equipment for purposes other than designed, or the negligence or acts or omissions of Customer or any third party. Serv ices necessitated by these conditions will be billed at Convergint’s then-current labor rates and material prices.
2. If Equipment or any major subsystem or component is damaged due to accidents, misuse, environmental conditions, modifications or repairs not performed by Convergint, or is obsolete or past end-of-life, Convergint will submit a cost estimate for replacement . If Customer does not authorize replacement at its expense, Convergint may terminate coverage for the affected Equipment.
3. Work required due to new or retroactive code changes, or violations or deficiencies identified prior to the effective date of this Agreement.
4. System testing, if applicable, does not include troubleshooting of pre-existing system conditions.
5. Problems related to network issues, communication issues, source voltage problems, or other conditions not directly related to Equipment components, circuitry, or software.
6. Convergint will not be responsible for failure or delay in rendering service due to circumstances beyond its reasonable control.
7. The Annual Agreement Fee does not include parts or labor associated with relocating equipment, altering system setup, modifying original features or functions, major overhauls, or work not expressly included in this Agreement.
Equipment relocated, altered, or serviced by parties other than Convergint may be subject to inspection and repair charges at Convergint’s then-current rates. If Customer refuses inspection or repair, Convergint may remove such Equipment from coverage under this Agreement.
8. Any services not expressly included in this Agreement. Emergency or after -hours service, if requested and accepted by Convergint, will be billed at applicable overtime rates.
9. Consumable items such as carriers, print heads, batteries, and other items normally replaced through routine use of the Equipment.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
9 | P a g e
City of Camarillo – Service Agreement
NOTE: REVIEW IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION PRIOR TO USING A CONVERGINT-INSTALLED SYSTEM: See “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Software Support Agreement (SSA), Password Rotation, and Firmware (Patch) Management Customer has been advised of the SSA an d services described above. These services may vary depending on the specific devices involved, but typically include periodically updating device passwords to meet complexity and password rotation requirements; securely managing those passwords on behalf o f Customer; and periodically updating device firmware to incorporate vulnerability patches, enhancements, and bug fixes made available by the device manufacturer.
Please ask your Convergint point of contact for more details on the specific PPM services ava ilable for your devices.
These services reduce the risk of cyber vulnerabilities.
Convergint cannot guarantee the security of the devices it installs or of Customer’s IT environment, no networked system can be completely secure , and Customer remains ultimately responsible for its IT environment. However, these services reduce the risk of cyber vulnerabilities for the devices being installed .
IF CUSTOMER DECLINES THESE SERVICES, CUSTOMER (AND NOT CONVERGINT) IS RESPONSIBLE FOR PERFORMING THESE SERVICES.
IMPORTANT NOTICE
You requested that Convergint provide you with certain security and safety products and services. By using these products and services, you acknowledge that:
• Under no circumstances should Convergint-provided products and services be your sole method of security or safety. Effective security and safety require a multi-layered approach involving people, processes, and technologies. Convergint-provided products and services do not guarantee security or safety, will not detect or prevent all threats or risks all the time (including threats they are designed to detect), and will not ensure overall safety and security. You are ultimately responsible for your people, premises, and property, including for maintaining an effective response plan and promptly implementing your response plan in response to alarms or threats. • All security products and services have limitations. No product or service can guarantee safety or security. It is your responsibility to ensure you are informed about product or service limitations and that you regularly test and validate the products and safety plans. Reach out to your Convergint account executive to learn how our support services can help. And if you have a service plan, you are responsible for promptly notifying Convergint in the event of any defect, malfunction, or performance issue with the products and services.
• Various factors can impact product performance. Selecting products and settings may involve tradeoffs between the level of security and safety on the one hand and speed, convenience, and cost on the other hand. Convergint can give you guidance, but you are ultimately responsible for selecting products and settings based on your organization’s risk profile and tolerance. • The products are made by third-party manufacturers, not Convergint. You are bound by and must use, test, and maintain the products in accordance with the manufacturer’s terms and instructions. Convergint does not independently validate the accuracy of claims or statements made by manufacturers, and makes no assurances regarding their accuracy. You are responsible for using the products and services in compliance with laws and regulations applicable to you or as permitted in your jurisdiction.
• All products and services are governed exclusively by a final agreement. No advertisement, literature, brochure, website, or statements made during the sale process or otherwise (whether orally or in writing) should be interpreted as a promise, warranty, or other assurance. • You have reviewed the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
City of Camarillo- Dizdar Park
Security Service Agreement- 5 Year
7/6/2026
Mario Herrera
Business Development Manager
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
2 | P a g e
City of Camarillo – Service Agreement
Customer Information
Date: 7/6/2026 Quotation #: IG02955120CSP
To: City of Camarillo Attn: City of Camarillo
N Glenn Dr
Camarillo, California 93010
We are pleased to provide this proposal for your consideration. This quotation is valid for THIRTY (30) days.
Expected Business Impact
Following discussions and meetings, the Convergint team understands that City of Camarillo is seeking a service solution that fulfills the following Business Objectives:
✓ Drive down total cost of ownership:
Move from run-to-fail to proactive preventive maintenance, extending system life and reducing overall cost
✓ Reduce risk:
Minimize system downtime and security incidents, aligned to duty of care and OT cyber risk ✓ Improve compliance:
Maintain audit readiness through documented service and proactive system care ✓ Focus on your core business:
Offload system maintenance and support to Convergint experts ✓ Reduce specialization: Leverage trained technical resources for complex, hard -to-support systems
Service Agreement Overview
The intent of this Service Agreement is to partner with you in maintaining your mission critical security systems, reducing malfunctions and associated downtime. Convergint is committed to providing long-term customer satisfaction and support throughout the service partnership.
Convergint's recommendations are intended to support the protection of the client's identified assets and compliance requirements, while helping safeguard your brand and strengthen public trust. Security is not a standalone system. It is an integrated func tion that supports personnel, facilities, and operations, and aligns with safety, regulatory compliance, and business continuity objectives. Effective security programs typically use a layered approach that combines people, processes, and technology. The details below reflect the client's priorities and key considerations that shaped this quote.
As you walk through this proposal, you will see that the recommended services have been tailored to your unique needs and above business objectives.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
3 | P a g e
City of Camarillo – Service Agreement
Proposed Services
Software Support Agreement (SSA) ☒ Included ☐ Excluded The Software Support Agreement provides access to product manufacturer firmware and software updates, which helps keep systems operating with the latest software and secured with the latest patches. It also provides access to the product manufacturer technical support team if technical support is required for system troubleshooting. This option does not include any computer operating system updates or any software or system upgrades.
Genetec™ Advantage
for Omnicast Enterprise Camera
connection - 5 years
Coverage End Date: 31 Aug 2031
Firmware (Patch) Management ☒ Included ☐ Excluded
Frequency: Annual ☒ Semi-Annual ☐
Convergint will apply firmware updates and patches to help maintain your systems in accordance with manufacturers' recommendations and operates with the latest features, fixes, and vulnerability patches. Firmware, which controls the operation of network -connected devices, should be maintained in accordance with manufacturers' recommendations. Our specialists will install compatible software and firmware patch releases to the system to help ensure system functionality and security.
While Convergint will take all reasonable precautions to validate compatibility prior to installation, we are not responsible for system issues or failures resulting from manufacturer defects, third - party incompatibilities, or preexisting conditions within the system environment. If a software or firmware update causes an unforeseen issue, Convergint will work with the customer to restore system functionality. Any corrective work required beyond the defined scope will be performed on a time-and-materials basis.
This does not include password rotation/management which can be added on as an optional service.
Preventive Maintenance ☒ Included ☐ Excluded
Frequency: Annual (Interior Cameras /Head End Equipment) ☒ Semi-Annual (Exterior Cameras) ☒ Quarterly ☐
Convergint will provide preventive services for components listed within the Covered equipment list contained herein. All preventive maintenance testing will be performed in accordance with manufacturers’ recommendations and will address areas that can adv ersely affect system performance. Preventive maintenance will include a visual inspection and functional test of system components. Upon the completion of preventive maintenance service, the customer will receive a detailed report with the deficiencies of the system.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
4 | P a g e
City of Camarillo – Service Agreement
iCare Customer Portal ☒ Included ☐ Excluded Convergint’s customer portal provides a centralized platform for customer to manage service activity in one or across multiple locations. Customers can submit and track service requests by site, view work order status, and receive automated updates – delivering greater transparency and accountability.
Covered Equipment “The Equipment”
The following equipment is intended to establish the baseline for this proposal. Equipment not listed below is excluded from scope of work.
Line Qty Annual
Freq
Description
1 11 1 Cameras (Hardware)
2 1 1 Servers/Workstations/NVR/DVR (Hardware)
3 11 2 Exterior Camera (mounted between 12 ft/3.6 m - 18 ft/5.5 m) 4 1 1 Network Video Recorder
Software Support Agreement (SSA/SUSP)
Line Qty Description
1 11 ADV-CAM-E-5YR
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
5 | P a g e
City of Camarillo – Service Agreement
Why Convergint
Our people, culture, technologies, and service differentiate us from our competitors. Convergint is committed to being our customers’ best service provider with a culture of integrity, accountability, and excellence.
Our People | At Convergint, our greatest strength is our people. We hire and develop the industry’s most dedicated and qualified service colleagues and provide an aggressive certification plan in the latest technology innovations, industry trends, and regulations.
Our Technologies | Convergint maintains strong relationships with the world’s leading technology partners . Instead of being limited to one manufacturer, we support a variety of systems, thus enabling you to avoid sole source dependency while ensuring long-term system and service flexibility and cost -effectiveness. We have service technicians certified across a wide range of systems, giving you the ultimate in peace of mind.
Our Services | Convergint designs service programs to meet each customer’s specific business goals by leveraging dedicated, certified colleagues to ensure system integrity and uptime. Convergint’s customer portal, iCare ®, gives you real -time access to your service work orders, status, metrics reporting , and service spend by site. iCare is a fully integrated tool connected to all aspects of the Convergint enterprise, from customers to schedulers to technicians in the field. Our iCare portal promotes transparency, visibility, and accountability to you, our customer.
Our Programs | Our Service Agreements are customized to you based on industry best practices, and your individual site and business objectives. Through this program, you will be given priority on emergency service calls along with preferred service discounts on labor rates in accordance with Convergint’s published Standard Rates.
Our Reach | Convergint delivers services across cities, countries, and continents - but focuses on serving you where you are. When delivering complex services or projects for our customers, we excel at connecting partners and subcontracting partners to serve you the way you want to be served.
Our Culture | Convergint operates on a set of core Values and Beliefs that express our responsibility to our customers, colleagues, and communities. Our V’s & B’s are not just words on a page but are the very fabric of Convergint culture. Our daily commitment to these ideas is one key reason why our customers choose to do business with Convergint.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
6 | P a g e
City of Camarillo – Service Agreement
Investment
Agreement Details
Agreement Start Date 7/30/2026
Agreement Duration 5 Years
Year 1 Year 2 Year 3 Year 4 Year 5
Total Investment $ 9,212.56 $ 7,279.22 $ 7,643.18 $ 8,025.34 $ 8,426.60 Total Contract Value $40,586.90
Sales Tax Price excludes applicable sales tax
Invoice Schedule Annual in Advance – invoiced annually 30 days prior to Agreement Start Date Payment Terms Net 30
Service Agreement Preferred Service Rates
Business Hours Mon-Fri 8-5
(8:00am to 5:00pm)
After Hours
(Monday - Saturday)
Sunday & Holidays
15% off Current Standard Rate 15% off Current Standard Rate 15% off Current Standard Rate
All Service Calls:
• Subject to a two -hour minimum during normal business hours (four-hour minimum for after -hours and Sunday/holidays)
• Priority 1 (P1) emergency service calls during normal business hours will be billed at After Hours Rates • Billed based on technician travel time from portal to portal, including time on site • Includes a trip charge
• May include battery disposal fees
Clarifications:
• Service Rates above are subject to change over the course of this agreement and any change will be applied at the time of service.
Proposal Attachments:
• Clarifications and Exclusions
The fees, pricing, and all content contained in this Proposal constitute Convergint Confidential Information and are provided solely for Customer’s internal evaluation of the services described herein. Customer shall not copy, reproduce, distribute, disclo se, or otherwise use this Proposal, in whole or in part, without Convergint’s prior written consent.
Customer is expressly prohibited from using this Proposal, or any portion thereof, in connection with any request for proposal, bid solicitation, or other competitive procurement process.
By signing this Proposal or accepting the services described herein, the Customer listed above (“Customer”) agrees to this Proposal and represents and warrants that the individual executing or accepting has authority to bind Customer.
Customer further agrees that the services are governed by: (i) this Proposal, (ii) the Combined Install and Service Agreement Terms applicable on the Effective Date shown above and available at https://www.convergint.com/terms, which are incorporated herein by reference as if fully set forth herein, and (iii) any addendums or exhibits that may be attached or referenced herein. Any additional or contrary terms, including those contained in any Customer purchase order or similar document, are expressly rejected and shall have no force or effect.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Customer Name
Date
Authorized Signature
Printed Name and Title
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Clarifications and Exclusions
Clarifications
1. Included services will be conducted during normal business hours (8:00 AM – 5:00 PM, Monday – Friday).
2. Customer will provide unobstructed access to all protected areas, devices, and Equipment, including ensuring that all mechanical and electrical rooms are accessible at the time of scheduled services.
3. Customer agrees to provide any necessary equipment required to access inaccessible or limited -access Equipment. Waivers may be required prior to operating customer -owned lifts or heavy equipment. If such equipment is not provided, additional charges may apply.
4. Convergint will coordinate scheduling with customer representatives to minimize disruption to occupants and operations.
5. Customer will supply Convergint with site-specific safety requirements or procedures in advance of inspection and service visits.
6. Equipment quantities listed are approximate estimates based on the site walk. Customer must provide the final Equipment list to be included in this Agreement, which may result in adjustment of the Agreement fees.
7. For any Parts Coverage or Labor Coverage services on systems not installed by Convergint, coverage will not take effect until the system has been fully inspected by Convergint and any identified deficiencies have been corrected by Customer on a time and material basis.
8. Customer agrees to maintain, at its expense, any required software licensing agreements and installed software media necessary for the operation or diagnostics of the Equipment.
9. When service must be performed in areas where cash, negotiable securities, or other valuables are readily accessible, Convergint employees and representatives shall be accompanied by a Customer employee or representative.
10. Customer agrees to obtain and pay for all permits and licenses, and to discharge any fines imposed by any governmental body or agency relating to the Equipment, its operation, or malfunction.
Exclusions
The following are excluded from the scope of services:
1. Convergint has no obligation to perform service, repair, or replacement in the event of Equipment failure or malfunction caused by burglary, storm, power surge or fluctuation, power failure, abnormal environmental conditions (including extreme temperatures ), fire, flood, war, riot, civil commotion, acts of God, rodent or insect damage, settling of walls or foundation, misuse, abuse, use of Equipment for purposes other than designed, or the negligence or acts or omissions of Customer or any third party. Serv ices necessitated by these conditions will be billed at Convergint’s then-current labor rates and material prices.
2. If Equipment or any major subsystem or component is damaged due to accidents, misuse, environmental conditions, modifications or repairs not performed by Convergint, or is obsolete or past end-of-life, Convergint will submit a cost estimate for replacement . If Customer does not authorize replacement at its expense, Convergint may terminate coverage for the affected Equipment.
3. Work required due to new or retroactive code changes, or violations or deficiencies identified prior to the effective date of this Agreement.
4. System testing, if applicable, does not include troubleshooting of pre-existing system conditions.
5. Problems related to network issues, communication issues, source voltage problems, or other conditions not directly related to Equipment components, circuitry, or software.
6. Convergint will not be responsible for failure or delay in rendering service due to circumstances beyond its reasonable control.
7. The Annual Agreement Fee does not include parts or labor associated with relocating equipment, altering system setup, modifying original features or functions, major overhauls, or work not expressly included in this Agreement.
Equipment relocated, altered, or serviced by parties other than Convergint may be subject to inspection and repair charges at Convergint’s then-current rates. If Customer refuses inspection or repair, Convergint may remove such Equipment from coverage under this Agreement.
8. Any services not expressly included in this Agreement. Emergency or after -hours service, if requested and accepted by Convergint, will be billed at applicable overtime rates.
9. Consumable items such as carriers, print heads, batteries, and other items normally replaced through routine use of the Equipment.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
9 | P a g e
City of Camarillo – Service Agreement
NOTE: REVIEW IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION PRIOR TO USING A CONVERGINT-INSTALLED SYSTEM: See “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Software Support Agreement (SSA), Password Rotation, and Firmware (Patch) Management Customer has been advised of the SSA an d services described above. These services may vary depending on the specific devices involved, but typically include periodically updating device passwords to meet complexity and password rotation requirements; securely managing those passwords on behalf o f Customer; and periodically updating device firmware to incorporate vulnerability patches, enhancements, and bug fixes made available by the device manufacturer.
Please ask your Convergint point of contact for more details on the specific PPM services available for your devices.
These services reduce the risk of cyber vulnerabilities.
Convergint cannot guarantee the security of the devices it installs or of Customer’s IT environment, no networked system can be completely secure , and Customer remains ultimately responsible for its IT environment. However, these services reduce the risk of cyber vulnerabilities for the devices being installed .
IF CUSTOMER DECLINES THESE SERVICES, CUSTOMER (AND NOT CONVERGINT) IS RESPONSIBLE FOR PERFORMING THESE SERVICES.
IMPORTANT NOTICE
You requested that Convergint provide you with certain security and safety products and services. By using these products and services, you acknowledge that:
• Under no circumstances should Convergint-provided products and services be your sole method of security or safety. Effective security and safety require a multi-layered approach involving people, processes, and technologies. Convergint-provided products and services do not guarantee security or safety, will not detect or prevent all threats or risks all the time (including threats they are designed to detect), and will not ensure overall safety and security. You are ultimately responsible for your people, premises, and property, including for maintaining an effective response plan and promptly implementing your response plan in response to alarms or threats. • All security products and services have limitations. No product or service can guarantee safety or security. It is your responsibility to ensure you are informed about product or service limitations and that you regularly test and validate the products and safety plans. Reach out to your Convergint account executive to learn how our support services can help. And if you have a service plan, you are responsible for promptly notifying Convergint in the event of any defect, malfunction, or performance issue with the products and services.
• Various factors can impact product performance. Selecting products and settings may involve tradeoffs between the level of security and safety on the one hand and speed, convenience, and cost on the other hand. Convergint can give you guidance, but you are ultimately responsible for selecting products and settings based on your organization’s risk profile and tolerance. • The products are made by third-party manufacturers, not Convergint. You are bound by and must use, test, and maintain the products in accordance with the manufacturer’s terms and instructions. Convergint does not independently validate the accuracy of claims or statements made by manufacturers, and makes no assurances regarding their accuracy. You are responsible for using the products and services in compliance with laws and regulations applicable to you or as permitted in your jurisdiction.
• All products and services are governed exclusively by a final agreement. No advertisement, literature, brochure, website, or statements made during the sale process or otherwise (whether orally or in writing) should be interpreted as a promise, warranty, or other assurance. • You have reviewed the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
City of Camarillo- Ranch House
& Barn
Security Service Agreement- 5 Year
7/6/2026
6/17/2026
Mario Herrera
Business Development Manager
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Customer Information
Date: 7/6/2026 Quotation #: IG02953148CSP
To: City of Camarillo Attn: City of Camarillo
201 Camarillo Ranch Road
Camarillo, California 93012
We are pleased to provide this proposal for your consideration. This quotation is valid for THIRTY (30) days.
Expected Business Impact
Following discussions and meetings, the Convergint team understands that City of Camarillo is seeking a service solution that fulfills the following Business Objectives:
✓ Drive down total cost of ownership:
Move from run-to-fail to proactive preventive maintenance, extending system life and reducing overall cost
✓ Reduce risk:
Minimize system downtime and security incidents, aligned to duty of care and OT cyber risk ✓ Improve compliance:
Maintain audit readiness through documented service and proactive system care ✓ Focus on your core business:
Offload system maintenance and support to Convergint experts ✓ Reduce specialization: Leverage trained technical resources for complex, hard -to-support systems
Service Agreement Overview
The intent of this Service Agreement is to partner with you in maintaining your mission critical security systems, reducing malfunctions and associated downtime. Convergint is committed to providing long-term customer satisfaction and support throughout the service partnership.
Convergint's recommendations are intended to support the protection of the client's identified assets and compliance requirements, while helping safeguard your brand and strengthen public trust. Security is not a standalone system. It is an integrated func tion that supports personnel, facilities, and operations, and aligns with safety, regulatory compliance, and business continuity objectives. Effective security programs typically use a layered approach that combines people, processes, and technology. The details below reflect the client's priorities and key considerations that shaped this quote.
As you walk through this proposal, you will see that the recommended services have been tailored to your unique needs and above business objectives.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Proposed Services
Firmware (Patch) Management ☒ Included ☐ Excluded
Frequency: Annual ☒ Semi-Annual ☐
Convergint will apply firmware updates and patches to help maintain your systems in accordance with manufacturers' recommendations and operates with the latest features, fixes, and vulnerability patches. Firmware, which controls the operation of network -connected devices, should be maintained in accordance with manufacturers' recommendations. Our specialists will install compatible software and firmware patch releases to the system to help ensure system functionality and security.
While Convergint will take all reasonable precautions to validate compatibility prior to installation, we are not responsible for system issues or failures resulting from manufacturer defects, third - party incompatibilities, or preexisting conditions within the system environment. If a software or firmware update causes an unforeseen issue, Convergint will work with the customer to restore system functionality. Any corrective work required beyond the defined scope will be performed on a time-and-materials basis.
This does not include password rotation/management which can be added on as an optional service.
Preventive Maintenance ☒ Included ☐ Excluded
Frequency: Annual (Interior Cameras /Head End Equipment) ☒ Semi-Annual (Exterior Cameras) ☒ Quarterly ☐
Convergint will provide preventive services for components listed within the Covered equipment list contained herein. All preventive maintenance testing will be performed in accordance with manufacturers’ recommendations and will address areas that can adv ersely affect system performance. Preventive maintenance will include a visual inspection and functional test of system components. Upon the completion of preventive maintenance service, the customer will receive a detailed report with the deficiencies of the system.
Software Support Agreement (SSA) ☒ Included ☐ Excluded The Software Support Agreement provides access to product manufacturer firmware and software updates, which helps keep systems operating with the latest software and secured with the latest patches. It also provides access to the product manufacturer technical support team if technical support is required for system troubleshooting. This option does not include any computer operating system updates or any software or system upgrades.
Advantage ID: 01-8611-0622
Renewal Genetec™ Advantage
for Standard Camera
connection - 4 years
Coverage End Date: 31 Aug 2031
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
iCare Customer Portal ☒ Included ☐ Excluded Convergint’s customer portal provides a centralized platform for customer to manage service activity in one or across multiple locations. Customers can submit and track service requests by site, view work order status, and receive automated updates – delivering greater transparency and accountability.
Covered Equipment “The Equipment”
The following equipment is intended to establish the baseline for this proposal. Equipment not listed below is excluded from scope of work.
Line Qty Annual
Freq
Description
1 8 1 Cameras (Hardware)
2 4 1 Radio
3 2 1 Servers/Workstations/NVR/DVR (Hardware)
4 3 1 Switch
5 8 2 Exterior Camera
6 2 1 Network Video Recorder
7 4 1 Radio
8 3 1 Switch
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
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City of Camarillo – Service Agreement
Why Convergint
Our people, culture, technologies, and service differentiate us from our competitors. Convergint is committed to being our customers’ best service provider with a culture of integrity, accountability, and excellence.
Our People | At Convergint, our greatest strength is our people. We hire and develop the industry’s most dedicated and qualified service colleagues and provide an aggressive certification plan in the latest technology innovations, industry trends, and regulations.
Our Technologies | Convergint maintains strong relationships with the world’s leading technology partners . Instead of being limited to one manufacturer, we support a variety of systems, thus enabling you to avoid sole source dependency while ensuring long-term system and service flexibility and cost -effectiveness. We have service technicians certified across a wide range of systems, giving you the ultimate in peace of mind.
Our Services | Convergint designs service programs to meet each customer’s specific business goals by leveraging dedicated, certified colleagues to ensure system integrity and uptime. Convergint’s customer portal, iCare ®, gives you real -time access to your service work orders, status, metrics reporting , and service spend by site. iCare is a fully integrated tool connected to all aspects of the Convergint enterprise, from customers to schedulers to technicians in the field. Our iCare portal promotes transparency, visibility, and accountability to you, our customer.
Our Programs | Our Service Agreements are customized to you based on industry best practices, and your individual site and business objectives. Through this program, you will be given priority on emergency service calls along with preferred service discounts on labor rates in accordance with Convergint’s published Standard Rates.
Our Reach | Convergint delivers services across cities, countries, and continents - but focuses on serving you where you are. When delivering complex services or projects for our customers, we excel at connecting partners and subcontracting partners to serve you the way you want to be served.
Our Culture | Convergint operates on a set of core Values and Beliefs that express our responsibility to our customers, colleagues, and communities. Our V’s & B’s are not just words on a page but are the very fabric of Convergint culture. Our daily commitment to these ideas is one key reason why our customers choose to do business with Convergint.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
6 | P a g e
City of Camarillo – Service Agreement
Investment
Agreement Details
Agreement Start Date 7/30/2026
Agreement Duration 5 Years
Year 1 Year 2 Year 3 Year 4 Year 5
Total Investment $ 5,605.02 $ 4,682.49 $ 4,916.62 $ 5,162.45 $ 5,420.57 Total Contract Value $ 25,787.15
Sales Tax Price excludes applicable sales tax
Invoice Schedule Annual in Advance – invoiced annually 30 days prior to Agreement Start Date Payment Terms Net 30
Service Agreement Preferred Service Rates
Business Hours Mon-Fri 8-5
(8:00am to 5:00pm)
After Hours
(Monday - Saturday)
Sunday & Holidays
15% off Current Standard Rate 15% off Current Standard Rate 15% off Current Standard Rate
All Service Calls:
• Subject to a two -hour minimum during normal business hours (four-hour minimum for after -hours and Sunday/holidays)
• Priority 1 (P1) emergency service calls during normal business hours will be billed at After Hours Rates • Billed based on technician travel time from portal to portal, including time on site • Includes a trip charge
• May include battery disposal fees
Clarifications:
• Service Rates above are subject to change over the course of this agreement and any change will be applied at the time of service.
Proposal Attachments:
• Clarifications and Exclusions
The fees, pricing, and all content contained in this Proposal constitute Convergint Confidential Information and are provided solely for Customer’s internal evaluation of the services described herein. Customer shall not copy, reproduce, distribute, disclo se, or otherwise use this Proposal, in whole or in part, without Convergint’s prior written consent.
Customer is expressly prohibited from using this Proposal, or any portion thereof, in connection with any request for proposal, bid solicitation, or other competitive procurement process.
By signing this Proposal or accepting the services described herein, the Customer listed above (“Customer”) agrees to this Proposal and represents and warrants that the individual executing or accepting has authority to bind Customer.
Customer further agrees that the services are governed by: (i) this Proposal, (ii) the Combined Install and Service Agreement Terms applicable on the Effective Date shown above and available at https://www.convergint.com/terms, which are incorporated herein by reference as if fully set forth herein, and (iii) any addendums or exhibits that may be attached or referenced herein. Any additional or contrary terms, including those contained in any Customer purchase order or similar document, are expressly rejected and shall have no force or effect.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
7 | P a g e
City of Camarillo – Service Agreement
Customer Name
Date
Authorized Signature
Printed Name and Title
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
8 | P a g e
City of Camarillo – Service Agreement
Clarifications and Exclusions
Clarifications
1. Included services will be conducted during normal business hours (8:00 AM – 5:00 PM, Monday – Friday).
2. Customer will provide unobstructed access to all protected areas, devices, and Equipment, including ensuring that all mechanical and electrical rooms are accessible at the time of scheduled services.
3. Customer agrees to provide any necessary equipment required to access inaccessible or limited -access Equipment. Waivers may be required prior to operating customer -owned lifts or heavy equipment. If such equipment is not provided, additional charges may apply.
4. Convergint will coordinate scheduling with customer representatives to minimize disruption to occupants and operations.
5. Customer will supply Convergint with site-specific safety requirements or procedures in advance of inspection and service visits.
6. Equipment quantities listed are approximate estimates based on the site walk. Customer must provide the final Equipment list to be included in this Agreement, which may result in adjustment of the Agreement fees.
7. For any Parts Coverage or Labor Coverage services on systems not installed by Convergint, coverage will not take effect until the system has been fully inspected by Convergint and any identified deficiencies have been corrected by Customer on a time and material basis.
8. Customer agrees to maintain, at its expense, any required software licensing agreements and installed software media necessary for the operation or diagnostics of the Equipment.
9. When service must be performed in areas where cash, negotiable securities, or other valuables are readily accessible, Convergint employees and representatives shall be accompanied by a Customer employee or representative.
10. Customer agrees to obtain and pay for all permits and licenses, and to discharge any fines imposed by any governmental body or agency relating to the Equipment, its operation, or malfunction.
Exclusions
The following are excluded from the scope of services:
1. Convergint has no obligation to perform service, repair, or replacement in the event of Equipment failure or malfunction caused by burglary, storm, power surge or fluctuation, power failure, abnormal environmental conditions (including extreme temperatures ), fire, flood, war, riot, civil commotion, acts of God, rodent or insect damage, settling of walls or foundation, misuse, abuse, use of Equipment for purposes other than designed, or the negligence or acts or omissions of Customer or any third party. Serv ices necessitated by these conditions will be billed at Convergint’s then-current labor rates and material prices.
2. If Equipment or any major subsystem or component is damaged due to accidents, misuse, environmental conditions, modifications or repairs not performed by Convergint, or is obsolete or past end-of-life, Convergint will submit a cost estimate for replacement . If Customer does not authorize replacement at its expense, Convergint may terminate coverage for the affected Equipment.
3. Work required due to new or retroactive code changes, or violations or deficiencies identified prior to the effective date of this Agreement.
4. System testing, if applicable, does not include troubleshooting of pre-existing system conditions.
5. Problems related to network issues, communication issues, source voltage problems, or other conditions not directly related to Equipment components, circuitry, or software.
6. Convergint will not be responsible for failure or delay in rendering service due to circumstances beyond its reasonable control.
7. The Annual Agreement Fee does not include parts or labor associated with relocating equipment, altering system setup, modifying original features or functions, major overhauls, or work not expressly included in this Agreement.
Equipment relocated, altered, or serviced by parties other than Convergint may be subject to inspection and repair charges at Convergint’s then-current rates. If Customer refuses inspection or repair, Convergint may remove such Equipment from coverage under this Agreement.
8. Any services not expressly included in this Agreement. Emergency or after -hours service, if requested and accepted by Convergint, will be billed at applicable overtime rates.
9. Consumable items such as carriers, print heads, batteries, and other items normally replaced through routine use of the Equipment.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8
9 | P a g e
City of Camarillo – Service Agreement
NOTE: REVIEW IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION PRIOR TO USING A CONVERGINT-INSTALLED SYSTEM: See “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Software Support Agreement (SSA), Password Rotation, and Firmware (Patch) Management Customer has been advised of the SSA an d services described above. These services may vary depending on the specific devices involved, but typically include periodically updating device passwords to meet complexity and password rotation requirements; securely managing those passwords on behalf o f Customer; and periodically updating device firmware to incorporate vulnerability patches, enhancements, and bug fixes made available by the device manufacturer.
Please ask your Convergint point of contact for more details on the specific PPM services ava ilable for your devices.
These services reduce the risk of cyber vulnerabilities.
Convergint cannot guarantee the security of the devices it installs or of Customer’s IT environment, no networked system can be completely secure , and Customer remains ultimately responsible for its IT environment. However, these services reduce the risk of cyber vulnerabilities for the devices being installed .
IF CUSTOMER DECLINES THESE SERVICES, CUSTOMER (AND NOT CONVERGINT) IS RESPONSIBLE FOR PERFORMING THESE SERVICES.
IMPORTANT NOTICE
You requested that Convergint provide you with certain security and safety products and services. By using these products and services, you acknowledge that:
• Under no circumstances should Convergint-provided products and services be your sole method of security or safety. Effective security and safety require a multi-layered approach involving people, processes, and technologies. Convergint-provided products and services do not guarantee security or safety, will not detect or prevent all threats or risks all the time (including threats they are designed to detect), and will not ensure overall safety and security. You are ultimately responsible for your people, premises, and property, including for maintaining an effective response plan and promptly implementing your response plan in response to alarms or threats. • All security products and services have limitations. No product or service can guarantee safety or security. It is your responsibility to ensure you are informed about product or service limitations and that you regularly test and validate the products and safety plans. Reach out to your Convergint account executive to learn how our support services can help. And if you have a service plan, you are responsible for promptly notifying Convergint in the event of any defect, malfunction, or performance issue with the products and services.
• Various factors can impact product performance. Selecting products and settings may involve tradeoffs between the level of security and safety on the one hand and speed, convenience, and cost on the other hand. Convergint can give you guidance, but you are ultimately responsible for selecting products and settings based on your organization’s risk profile and tolerance. • The products are made by third-party manufacturers, not Convergint. You are bound by and must use, test, and maintain the products in accordance with the manufacturer’s terms and instructions. Convergint does not independently validate the accuracy of claims or statements made by manufacturers, and makes no assurances regarding their accuracy. You are responsible for using the products and services in compliance with laws and regulations applicable to you or as permitted in your jurisdiction.
• All products and services are governed exclusively by a final agreement. No advertisement, literature, brochure, website, or statements made during the sale process or otherwise (whether orally or in writing) should be interpreted as a promise, warranty, or other assurance. • You have reviewed the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms.
Agreement 2022-44B
Docusign Envelope ID: B2025FA2-83F7-89CB-8117-D1CBC7D1AFE8