City Council Study Session - February 17, 2026
1. CALL TO ORDER/ROLL CALL
The City Council of the City of Campbell convened this day in the special meeting place, the Council Chambers, 70 N. First Street, Campbell, California.
2. PUBLIC COMMENT
There was no public comment.
3. NEW BUSINESS
3.1 Study Session to Consider Proposed Modifications to City’s Performance Measures.
1. Proposed Revisions To City's Performance Measures.pdf
2. Performance Measures_Current.pdf
3. Proposed Performance Measures.pdf
Recommended Action:
That the City Council receive the report and provide feedback regarding the proposed modifications to the City’s Performance Measures.
Recreation and Community Services Director presented a staff report dated February 17, 2026.
Information was presented on the background of existing Measures. The new mission statement was incorporated into the new performance measures. The process on the revised measures was presented. Current measures and proposed measures were presented by department. Alternative names for Performance Measures was presented. Staff requested feedback on proposed Performance Measures.
Councilmembers provided individual comments on the Performance Measures.
Councilmember Bybee stated performance measures were intended for Council to help quantify budget needs and thought quantitative ones are more needed.
Councilmember Bybee commented on the following Performance Measures requesting additional data: The City Managers Office Complaint Measure needs more data and should be a metric as to how many complaints are received.
Division 515 Human Resources the number of inquires resolved measure; what is considered a timely manner and how many inquiries have been responded to.
Division 515 Volunteerism metric - what is the City saving in employee costs through the volunteers.
Economic Development businesses relocated in the City - how many were not relocated to the City.
Finance workplan items - how many were started and completed.
Public Works Engineering/Transportation replacements completed for pedestrian signals - would like to know how many are scheduled to be improved and not just the number that were completed.
Engineering CIP construction projects - would like to know how many CIP projects were completed within budget.
Street Maintenance - what is the percentage of requests responded to.
Community Development - needs a better standard for complaint responses.
Building Department permit issuance - what is the average time and how does that vary. Public Safety/ Records what is the number of background checks in total and number of completed.
Community Center permits for athletic fields - what is the capacity and is that hard to quantify.
Councilmember Hines spoke on division 510/511 stating Transparency needs to be emphasized.
Division 515 - requested to know how many applicants per position were received.
Division 515 - wants identifying information on the non-staff volunteers.
Division 547 Information Technology wants information publicly available on how many intrusions there were.
Finance - requested a clear distinction of any approved workplans that don't have funding to complete the project, or if it is only partially funded.
Division 715 - requested information on the promotion and implementation of the Climate Action Plan.
Division 720 - would like a traffic calming measure.
Additional information was requested by Councilmember Hines such as the the number of grants applied for and received; an education connection that included enrollment rate information; a measure related to the Unhoused program; and metrics for the newest RHNA numbers.
Councilmember Lopez commented on not completely losing the quantification and target aspect of the measures. He noted a metric is open to interpretation, needs to be a little more concrete. He suggested a future review with a level of shared understanding from a public/community perspective.
Councilmembers discussed alternative names for the measures with support for "Service Objectives and Results"; keywords such as service and community were supported.
Staff noted these measures will be revised for review at the upcoming Priority Setting Session.
4. ADJOURN
Mayor Furtado adjourned the meeting at 6:51p.m.