2024-08-20; City Council; 10; Progress Report on Actions to Address Concerns Related to the Windsor Pointe Affordable Housing Project

CA Review CKM
Meeting Date: Aug. 20, 2024
To: Mayor and City Council
From: Scott Chadwick, City Manager
Staff Contact: Mandy Mills, Housing & Homeless Services Director [email protected], 442-339-2907
Reid Shipley, Assistant Police Chief
[email protected], 442-339-2257
Subject: Progress Report on Actions to Address Concerns Related to the Windsor Pointe Affordable Housing Project
District: 1
Recommended Action
Receive a progress report on City Council directed actions related to the Windsor Pointe Affordable Housing Project.

Executive Summary
When the Windsor Pointe affordable apartments opened in Spring 2022, community members expressed concerns about safety and other negative effects on the neighborhood’s quality of life.

The apartments are owned by Carlsbad Veteran Housing, L.P. and operated by Affirmed Housing Group, Inc., a company specializing in providing affordable housing, including 22 projects offering housing with supportive services for people experiencing homelessness.1 City staff have worked with Affirmed Housing to address these concerns and collaborate on solutions. By early 2024, this collaboration resulted in some improvements, but many concerns remained unresolved.

The City Council requested the project be placed on its meeting agenda so there could be a full public review and evaluation of the city’s options. At that meeting, held March 12, 2024, the City Council directed staff to pursue actions related to security, the level of supportive services provided and changes to how applicants receive priority for tenancy.

The City of Carlsbad has some leverage to request changes because it provided a loan to the project and has a ground lease with the project owner. But, because the project also used funding from the No Place Like Home program issued by the County of San Diego, the city 1 Affirmed Housing is the Manager of AHG Windsor Pointe, LLC, which is Carlsbad Veteran Housing’s Administrative General Partner.

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cannot require some of the operational changes desired by the City Council. However, Affirmed Housing and its property management company recognize the importance of being a good neighbor and have demonstrated an openness to many of the city’s suggestions. The city has also engaged with the County of San Diego to request more appropriate services be provided to the tenants referred to units financed by the No Place Like Home program.

Since March, increased security has been put in place, residents are receiving more access to onsite services and the need for Police Department services has decreased. The city has also launched a legislative strategy to address state and federal regulations to provide greater flexibility in how tenants are prioritized for housing like that offered by Windsor Pointe.

Explanation & Analysis
Background
The Windsor Pointe project was first proposed in 2016 to provide permanent supportive housing for veterans experiencing homelessness. The City Council approved two actions, one in 2017 and one in 2020, for a $8.3 million financing package with the project owner to acquire the land and build the Windsor Pointe Affordable Housing Project. The project met an important need for permanent supportive housing in Carlsbad for people with very low incomes.

The County of San Diego provided funding to develop and operate the housing through the state funded No Place Like Home program.2 The county also contracts with the service provider that assists residents in units funded through the No Place Like Home program. Affirmed Housing operates the project and contracts with a property manager and an additional onsite service provider.

Who lives at Windsor Pointe
The project contains 50 apartments, including two manager units, located on two non- contiguous sites, 965 Oak Ave. and 3606 Harding St., in the city’s Barrio area.

Windsor Pointe apartments provide affordable housing for households with lower incomes.

Onsite services are provided to promote housing stability, help residents achieve education and employment goals and connect households to resources that promote overall well-being.

While these services are offered, Windsor Pointe is an apartment building where tenants sign a residential lease, not a homeless shelter or other similar facility. Its tenants have the same rights and responsibilities as any other person living in a Carlsbad apartment community.

The apartments are rented to people using the following criteria:
24 units 24 units (No Place Like Home funding)
Priority given (in this order) to lower-
income households:

1. Carlsbad veterans

2. Other veterans

3. Carlsbad residents

4. Other income qualified
households
• People experiencing homelessness
referred through the regional
Coordinated Entry System
• County confirms person being
referred has a serious mental illness
diagnosis
• Veterans are given priority

2 Project funding was also provided through tax credits from the California Tax Credit Allocation Committee.

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Eight households currently include residents with veteran status, and five households include people who are either from Carlsbad or work in Carlsbad, or both.

Community concerns
When the project opened, community members expressed concerns about safety and other negative effects on the neighborhood’s quality of life. City staff worked with Affirmed Housing, its property management company, ConAm Management Corporation, and the County of San Diego to address those concerns.

City Council direction to address co ncerns
Ultimately, the City Council held a meeting March 12, 2024, to hear from the community and review actions taken to date. On March 12, 2024, and subsequent City Council meetings on April 9 and June 11, 2024, the City Council directed city staff to pursue a number of action items related to security, supportive services and priority referrals for the project. City staff, Affirmed Housing, ConAm, and the county’s Behavioral Health Services and Housing & Community Development departments have worked collaboratively to make changes to the project’s operations.

Based on the review of data since March, city staff see improvement related to security and service level concerns based on the actions that have been implemented. City staff will continue to pursue the implementation of the identified action items, track and monitor statistics and trends that affect Windsor Pointe and the surrounding neighborhood.

Progress updates
The information below summarizes the progress made in each of these areas.

Immediate and long-term security improvements
One of the main areas of community concern relates to security.

Increased onsite security
Since March, security has been improved significantly.
• The county has approved the maximum operating reserve disbursement of funding for Windsor Pointe that is allowed by regulations. This enabled the project developer to cover the cost of having an onsite security guard from 6 p.m. to 6 a.m., seven days a week at both locations.
• There is 24-hour video surveillance monitoring, seven days a week at both locations. • The California Department of Housing and Community Development currently limits how government agencies like the county can use a permanent supportive housing project’s operating reserve funds during a project’s first five years. • The city is working with its legislative team on a plan to advocate for changes to reduce/remove these restrictions.

Enforcement of r esident lease terms
The property owner and property management company have taken appropriate actions to address residents who violate their lease terms.
• Affirmed Housing and its management company are exercising their rights in enforcing the terms of the lease, up to and including evictions.

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Controlled access for guests
The management plan was revised to include an amended guest policy requiring visitor check-in, and a remote access control system is in place to maintain security and visibility of the front door.
• Remote access only allows entry to the lobby.
• Guests need to be escorted by a resident or staff member beyond the lobby to enter the residential part of the property.
• Stairwells and elevators require a key fob. Key fob activity is recorded and monitored by onsite property management.
• Surveillance cameras – 27 of them – provide 24-hour live monitoring throughout the property. The third-party monitoring company will document an incident and contact onsite staff and/or security or 911 depending on the level of attention needed. • Property managers review entry logs with time- and date-stamped photos to monitor guest access
• All staff and residents have been trained how to use the system.

There are also in-home supportive services workers who come regularly to help tenants, but do not live onsite. These workers go through a criminal background check with the County of San Diego. A live-in aide would go through the same background screening process as a resident and sign a lease addendum agreeing to occupancy terms. (No tenants currently have a live-in aide.)
Ensure adequate support services are provided
Another main area of concern relates to whether adequate client-based services, such as behavioral health care, are provided to residents so that they can remain stably housed.

Increase in county services f or Windsor Pointe
• The County of San Diego has authorized an increase in onsite behavioral health services, increasing services for No Place Like Home residents by 20 hours a week, from 24 to 44 hours weekly, Monday through Friday.
• The County Board of Supervisors has requested enhanced clinical support seven days a week, but county staff have not yet identified funding to cover the costs. • The County of San Diego has referred more specialized care to residents with higher needs.

More training for onsite p ersonnel
Onsite personnel have received mental health first-aid training to recognize and respond to signs and symptoms of a mental health crisis.
• Training includes strategies to help people in both crisis and noncrisis situations and resources for appropriate professional help.

Although service providers are actively working with residents to provide the services they need, everyone, including residents at Windsor Pointe, has the right to refuse medical and mental health treatment.

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Advocate for higher veteran and Carlsbad priority
The third area of focus relates to the ability to serve more veterans and more Carlsbad residents. Veterans are given preference for all units at Windsor Pointe. Half of the units are also prioritized for those who live or work in Carlsbad.

Veterans
City staff are advocating for legislation that will help more veterans qualify for affordable housing like Windsor Pointe.
• With benefits, many veterans exceed the income limit to qualify for some affordable housing projects.
• City staff are advocating for veterans to be allowed to exceed the maximum income limits for supportive housing, or for veterans’ disability benefits to not be counted toward maximum income limits.
• At the federal level, U.S. Rep. Brad Sherman (with several co-sponsors, including Rep.

Mike Levin) introduced the Housing Unhoused Disabled Veterans Act, (H.R. 8340) in May 2024. The bill proposes to exclude any disability benefits received by a veteran from the definition of adjusted income for the purposes of determining eligibility for the supportive housing program under Section 8 of the United States Housing Act. (The U.S.

Department of Housing and Urban Development announced a similar change on Aug. 8 for veterans applying for the HUD–Veterans Affairs supportive housing program.) o Staff will request the city’s Legislative Subcommittee approve a letter of support for H.R. 8340, as part of this advocacy effort.
• At the state level, staff and the city’s lobbyists are seeking to determine whether statutory changes could be achieved through a bill passed as part of the state budget to either waive income limits for veterans or exclude veteran benefits from income calculations for housing placements in state-funded units. State-level changes are needed for any new rules to apply at Windsor Pointe.

• The project partners are exploring alternatives to increase veteran occupancy, including opportunities for project-based housing vouchers through the Veterans Affairs supportive housing program administered by the County of San Diego. The application for these vouchers is not yet available.

Carlsbad affiliation
City staff continue to explore how to serve more local people in need. • The California Department of Housing and Community Development has indicated that the city would be required to conduct a regional fair housing legal analysis to determine if giving a preference at Windsor Pointe to people from Carlsbad would be consistent with federal and state fair housing laws.
• City staff are exploring the feasibility of conducting the required analysis, including reaching out to staff from to neighboring cities, who have indicated their preliminary interest.

The San Diego region uses the Coordinated Entry System to make referrals to supportive housing like Winsor Pointe. That system operates on a regional referral level, unless otherwise required by a funding source.

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• City staff have engaged with the Regional Task Force on Homelessness and County Supervisor Terra Lawson-Remer, who serves as First Vice Chair of the Continuum of Care Board, to explore changes at the regional and state level on how referrals are made. • The goal is to establish a subregional priority in that system, which would direct local services first to those in the immediate area.

A table, attached as Exhibit 1, provides additional information about the city and county action items, and their current status. A memo from the County of San Diego related to Board of Supervisors-approved action items is included as Exhibit 2.

Understanding calls for service
Community members have expressed concerns about the number of calls for service to Windsor Pointe apartments. “Calls for service” is a very broad term that includes many things beyond a resident or neighbor calling for police assistance. • They include 911 calls for fires and medical emergencies. • Cancelled calls and hang-ups also count toward the number of calls for service. • Officers also generate a call for service whenever they conduct a follow up visit or decide to initiate patrol at a specific location.

For these reasons, calls for service indicate a general level of activity, but are not necessarily an indicator of criminal activity, or of the use of Police Department resources. For example, since March 2024, the city had 222 calls for service related to Windsor Point apartments. • To put the number of calls for service in perspective, the city had 46,566 calls for service citywide during the same timeframe.
• Of the Windsor Pointe calls for service, 80% were for non-criminal matters, such as someone needing mental health help, or a police officer called to assist the Fire Department with a medical emergency.
• The need for a police officer to respond to the property has decreased since onsite staff at Windsor Pointe have had additional training in how to triage mental health emergencies.

The city encourages all community members to call 911 when they need urgent assistance. At Windsor Pointe apartments, the police have specifically asked onsite staff, residents and neighbors to call when they have an immediate safety concern. Police officers also continue to patrol the area and follow up on previous calls. All of these contribute to the number of calls for service.

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Welfare calls
A significant number of Police Department calls for service to the property remain related to the welfare of residents, rather than criminal activity. Of the 146 mental health related calls for service, three resulted in a detention under California Welfare and Institutions Code Section 51503 for mental health evaluation and treatment. This indicates that most of these calls can be handled through mental health resources, and this is beginning to happen more regularly.

Increased referrals to appropriate resources
While calls for service have not significantly decreased since March, the number of calls requiring an officer to respond has gone down. Many calls can now be resolved by phone through a referral to mental health services or to the onsite staff at Windsor Pointe. The Police Department expects this trend to continue.
• The city has a memorandum of understanding with the County of San Diego’s Mobile Crisis Response Team.
• This team offers support to people experiencing a behavioral health crisis as an alternative to a law enforcement response and the Police Department uses the team as appropriate under the terms of the memorandum.
• Onsite staff and Police Department dispatchers have been utilizing the assistance of the Mobile Crisis Response Team more to apply the more appropriate response tool related to the call for service.
• When appropriate, police dispatchers may divert calls to a crisis response team, precluding the need for a uniformed officer response.

City staff will continue to request more onsite and remote behavioral health services from the County of San Diego to address the specific needs of Windsor Pointe’s residents.

3 Under California Welfare and Institutions Code Section 5150, a person may be involuntarily detained for psychiatric evaluation and treatment only if there is probable cause to believe that, as a result of a mental health disorder, the person is a danger to themselves or to others or is gravely disabled.

Referral or no action
98%
5150 detentions
2%
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Cases vs. calls for service
Tracking cases related to Windsor Point apartments is a better public safety indicator than counting calls for service. When an incident requires police action, such as an investigation or arrest, a single case number is assigned. Of the eight cases between March 1 and July 31, 2024, five were called in by Windsor Pointe staff, and three cases stem from the same incident (indicated in shaded lines below). The police made two arrests.

Criminal Cases (March – July 2024) Cases
Drugs found, reported and collected for destruction 1
Reported domestic violence 1
Domestic violence arrest 1
Drugs found, reported and collected for destruction 1
Reported domestic violence 1
Under influence of controlled substance arrest *
(involving a banned guest outside the property)
1 Suitcase found, taken for storage 1
Thermostat box broken by resident (vandalism) 1

Same incident

Police resources data
The Police Department uses a priority system for dispatching calls. Under this system, calls for mental health assistance or other non-criminal concerns do not divert resources from higher priority calls.

The Police Department was asked to research calls for service data to estimate police officer time and resources used to address calls regarding Windsor Pointe since its opening. This includes time an officer physically went to either location to respond to a call.

Between April 2022 and July 2024, the city had 984 calls for service, and police spent a total of 976 hours responding to and following up on incidents related to Windsor Point. This does not include the time spent by police dispatch staff receiving incoming calls and providing communications support during calls for service. To put this number in perspective, during this same time period, the city had a total of 257,532 calls for service.

The officer assigned to respond to a call is determined by a number of factors such as proximity, availability and severity of the reported incident. Typically, the responding police employee would be either an officer or a corporal. However, when appropriate, police supervisors and managers may also respond.

To account for some differences in the seniority of the employee responding, the Police Department estimated the cost of police resources using the highest officer pay range. The estimated cost of officer time spent responding over the last 28 months is $57,820. • This is not an additional cost to the City of Carlsbad because these Police Department resources are already in place.
• An officer responding to a call for service from Windsor Point apartments would otherwise be responding to other calls for service or patrolling the area in general.

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Previous incidents and community concerns
During its first year and a half of operations, several incidents at Windsor Point caused significant concern and were widely shared in the community, at times leading to inaccurate or incomplete information being spread. Following is an update on some of the incidents causing community concern and their resolution.

July 2022
Incident: A fr iend of a person who lives at Windsor Pointe used the Windsor Pointe address when registering as a sex offender.

Resolution: Th e registered sex offender, who was not a resident of Windsor Pointe, was contacted and told to correct the address to show their actual place of residence. The individual was never a resident at the location.

January 2023
Incident: A ttempted murder , domestic violence
Resolution: Police responded to a reported domestic violence incident at Windsor Pointe. The suspect, who was not a resident of Windsor Pointe, was arrested and the victims were provided appropriate medical care.

July 2023
Incident: A resident of Windsor Pointe invited an acquaintance for a visit. The guest was accused of molesting the resident’s child during this visit.

Resolution: Po lice investigated and were able to locate and arrest the subject. The residents/family were cooperative with the investigation, and the suspect was sentenced to a term in state prison.

Fall 2023
Incident: Water leak ed into one of the occupied apartments from a defect in the building’s construction. The property manager attempted to arrange repair and restoration of the apartment. The tenant did not grant access to the apartment for several months delaying the repair.

Resolution: The resident ultimately allowed the property manager to fix the damage and restore the apartment.

June 20 24
Incident: A neighbor observed a person entering their yard, acting strangely and urinating. The neighbor called the police.

Resolution: Po lice investigated and identified the subject, who had no affiliation with Windsor Pointe. The suspect was ultimately arrested.

Fiscal Analysis
There is no fiscal impact from receiving this report, and no funding is being requested.

Next St eps
City staff have addressed the immediate actions directed by the City Council and will continue to work on longer-term and ongoing efforts. This includes monthly meetings with the property owner and manager to address any additional concerns.

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Staff will also monitor data to track trends and case numbers related to community concerns and recommend returning to the City Council in six to eight months with an update on the action items detailed above and updated data.

Environmental Eval uation
This action does not require environmental review because it does not constitute a project within the meaning of the California Environmental Quality Act under California Public Resources Code Section 21065 in that it has no potential to cause either a direct physical change in the environment or a reasonably foreseeable indirect physical change in the environment.

Exhibits

1. Summary table of the city and county action items

2. County of San Diego memo related to Board of Supervisors-approved action items

3. Community c
orrespondence received through Aug. 14, 2024
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Exhibit 1
Completed In progress No resolution at this time
Windsor Point Apartments
Actions to Address Community Concerns
City Actions
Security
Requested Action Status
Bring back an amended management plan to
the City Council on April 9, 2024, that reflects
an amended guest policy to require visitor
check in and the presence of an onsite security
guard for each site when appropriate staff are
not available.

Plan approved by the City Council on April 9.

New guest policy in place
Implemented secured entry for visitors
Onsite security guard at both sites (6 p.m. to 6 a.m.
when appropriate staff are not available)
Implemented 24/7 monitored video security system
Collaborate with the property manager to
strengthen the protocol to divert low-level
issues to onsite personnel.

City staff, Affirmed Housing and ConAm are working
on a protocol for onsite personnel to handle low
level non-public safety issues.

Working with the City Council’s Legislative
Subcommittee, develop and implement a
strategy to effectively advocate for the County
of San Diego to release operating subsidy
reserve funding for this project to cover the
cost of additional onsite security at both
locations.

County Housing and Community Development staff
have confirmed authorization of the eligible use of
the project’s operating reserves for onsite security.

There is still a question of the maximum allowed
within a five-year period. The City of Carlsbad will
advocate to the California Department of Housing
and Community Development that the first five years
of permanent supportive housing tend to have
higher needs before reaching stabilization and those
projects should be allowed to draw a higher
percentage of operating reserves.

Services
Working with the city’s Director of
Intergovernmental Affairs and the city’s
contracted lobbyists, develop and implement a
legislative advocacy strategy within 60 days to
effectively lobby for supportive housing to be
fully funded at the state and federal levels to
provide adequate levels of service.

This action will be pursued in conjunction with the
city’s Director of Intergovernmental Affairs and the
City Council Legislative Subcommittee. The matter
was discussed at the City Council Legislative
Subcommittee meetings on April 9 and July 9, 2024.

Develop and implement a plan within 45 days
to urge the County of San Diego to allow new
Windsor Pointe residents housed under the No
Place Like Home funding to start with a higher
level of service with the option to move to a
lower level if appropriate, rather than starting
with minimal services and adding as needed.

City staff, Affirmed Housing, ConAm and County
Behavioral Health Services staff are currently in
active conversations to identify ways to better
leverage existing supportive services for residents,
including at move in, and develop additional levels of
support to respond to resident needs.

County staff increased onsite behavioral health
support at Windsor Pointe by an additional 20 hours
per week.

County staff are exploring potential funding
opportunities to enhance clinical support seven days
per week; however, funding has not been identified
for this level of service at this time. County staff will continue to explore funding options
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• • •
• • • • • • • •
•
•
•
•
•
EXHIBIT 1
Completed In progress No resolution at this time

Applicant priority
Examine participating in a regional fair housing
legal analysis to determine if implementation
of a local, or subregional (i.e., North County),
priority would be consistent with federal and
state fair housing laws and other applicable
laws.

This action will be pursued by the city’s Housing &
Homeless Services Department. City staff from
neighboring cities have expressed support for such
an analysis.

Working with the city’s Director of
Intergovernmental Affairs and Legislative
Subcommittee, advocate to the Regional Task
Force on Homelessness and the region’s
Continuum of Care Board of Directors to make
policy changes that could provide a
subregional priority in the Coordinated Entry
System referral process in certain situations,
such as when cities provide a significant
financial investment for a housing
development.

This action will be pursued in conjunction with the
city’s Director of Intergovernmental Affairs and City
Council Legislative Subcommittee.

City staff are also advocating for a subregional
priority in the Coordinated Entry System referral
process.

Staff have engaged with the Regional Task Force and
County Supervisor Lawson-Remer, who serves as
First Vice Chair of the Continuum of Care Board, to
explore viable approaches to pursue both regionally
and with the state. The matter was discussed at the
City Council Legislative Subcommittee meetings on
April 9 and July 9, 2024.

Working with the city’s Director of
Intergovernmental Affairs and Legislative
Subcommittee, develop and implement a
strategy for the state and federal governments
to allow veteran benefits to exceed maximum
income limits for permanent supportive
housing units to remove barriers to ending
veteran homelessness.

This action will be pursued in conjunction with the
city’s Director of Intergovernmental Affairs and City
Council Legislative Subcommittee. At the state level,
staff and the city’s contract lobbyists are seeking to
determine whether statutory changes could be
achieved through a state budget trailer bill to either
waive income limits for veterans or exclude veteran
benefits from income calculations for housing
placements in state-funded units. The matter was
discussed at the City Council Legislative
Subcommittee meetings on April 9 and July 9, 2024.

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•
•
•
•
•
• • •
EXHIBIT 1
Completed In progress No resolution at this time

County Reported Actions

Security
Requested Action Status
Coordinate with the Windsor Pointe
development team to develop a plan for
using No Place Like Home capitalized
operating subsidy reserve funds to add
supplemental security personnel at Windsor
Pointe.

County Housing and Community Development staff have
confirmed authorization of the developer’s use of a
project’s capitalized operating subsidy reserves for eligible onsite security.

Advocate to the California Department of
Housing and Community Development to
maximize the funding flexibility of capitalized
operating subsidy reserve funds for the
Windsor Pointe project
County Housing and Community Development staff have
confirmed authorization of the developer’s use of
capitalized operating subsidy reserves for eligible onsite security.

Develop a strategy to ensure visitor check-in
complies with requirements.

County staff does not have the authority to require a visitor check-in process, however, will continue to work with
developer to ensure compliance with the No Place Like
Home program guidelines.

Security
Analyze all options and opportunities to
maximize the level of services and hours of
onsite case management services and
referrals to behavioral health services for
Windsor Pointe.

County staff increased onsite behavioral health support by an additional 20 hours per week.

Pilot program to enhance clinical support and
maximize case management services and
referrals to Behavioral Health Services
County staff increased onsite behavioral health support at Windsor Pointe by an additional 20 hours per week.

Ensure onsite personnel receive mental
health first aid training and are trained on
how to refer people to 24/7 behavioral health
crisis response resources.

Assessment of staffing needs to ensure at
least 1 mental health first aid trained staff
onsite 24/7, identify gaps and
recommendations how to fill them.

Onsite personnel were offered mental health first aid
training to recognize and respond to signs and symptoms of mental health crisis. Training includes strategies to help someone in both crisis and noncrisis situations, and
response resources for appropriate professional help. The county will continue to leverage training resources to
support onsite staff.

Aug. 20, 2024
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Exhibit 2
Aug. 20, 2024
Item #10 Page 14 of 22
• <1Iounty of ~an ~ttgn

CAROLINE SMITH HEAL TH AND HUMAN SERVICES AGENCY
1600 PACIFIC HIGHWAY, ROOM 206, MAIL STOP P,501
SAN DIEGO. CA 92101-2417

PATTY KAY DANON

CHIEF OPERATIONS OFFICER INTERIM DEPUTY CHIEF ADM NIST RA TIVE OFFICER (619) 515-6555 • FAX (619) 515~556
July 18, 2024
TO: Supervisor Nora Vargas, Chairwoman
Supervisor Terra Lawson-Remer, Vice Chair
Supervisor Joel Anderson
Supervisor Monica Montgomery Steppe
Supervisor Jim Desmond
FROM: Caroline Smith, Interim Deputy Chief Administrative Officer Health and Human Services Agency

UPDATE ON ENHANCING SAFETY AND SERVICES AT NO PLACE LIKE HOME

AFFORDABLE HOUSING DEVELOPMENTS
The No Place Like Home (NPLH) State program was created to develop permanent supportive housing for individuals in need of mental health services and who are experiencing homelessness, chronic homelessness, or are at-risk of chronic homelessness. Individuals who are experiencing homelessness and have a serious mental illness (SMI) diagnosis are linked to NPLH units via the Coordinated Entry System (CES). CES is an evidence-based strategy that focuses on housing and service coordination designed to link individuals or families experiencing homelessness to the most appropriate housing solution based on their needs. The administrator for CES is the Regional Task Force on Homelessness in San Diego County.

As an Alternative Process County grantee, the County of San Diego (County) provides funding (via deferred loans) for the construction, acquisition, and/or rehabilitation of permanent supportive housing that serves NPLH eligible tenants. Additionally, through County Behavioral Health Services (BHS), the County must commit to provide access to necessary behavioral health supportive services for no less than 20 years.

The County may also provide a Capitalized Operating Subsidy Reserve (COSR) for developments that are not able to secure Project Based Vouchers. The COSR may be used to subsidize eligible operating expenses for NPLH assisted units at a development.

Since 2020, the County has provided NPLH funds to 21 developments across the County, and six have completed construction and now provide affordable housing and services to County residents.

On April 9, 2024 (5), the San Diego County Board of Supervisors (Board) approved the following actions to enhance support for people with serious mental illness who are living in permanent supportive housing units funded by the NPLH program:
• Implement a pilot program to increase services for residents with serious mental illness living in the four affordable housing developments with NPLH units in North County to include enhanced clinical support seven days per week.
• Ensure all personnel on-site receive Mental Health First Aid training and be trained on how to refer people to 2417 behavioral health crisis response resources.

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Board of Supervisors
July 18, 2024

Page 2 of 4 ends

• Develop a two-part plan to l) ensure visitors are checked in and out which allows on-site staff to have awareness of who is on the property, and 2) assess current staffing needs to ensure at least one staff member who has the Mental Health First Aid training is on-site at all times. • Report back to the Board within 90 days with an update on the plans for the four developments in North County that have NPLH units.

Also, on April 9, 2024 (26), the Board approved the following actions to support safety and security at Windsor Pointe and future projects supported by NPLH funding:
• Analyze all options and opportunities to maximize the level of services and hours of on-site case management services and referrals to behavioral health services, for Windsor Pointe, and future permanent supportive housing projects funded by NPLH dollars, especially during the initial lease up phase.
• Coordinate with the Windsor Pointe development team to develop a plan for utilizing NPLH operating reserve funds to add supplemental security personnel. Advocate to the California Department of Housing and Community Development, requesting the State to maximize funding flexibility of Capital Operating Reserve funds for the Windsor Pointe project.

This memorandum provides an update in response to these Board actions.

Pilot Program to Enhance Clinical Support and Maximize Case Management Services and Referrals to Behavioral Health Services
The Board directed initial efforts to be piloted at the following affordable housing developments in North County: Windsor Pointe (Carlsbad), Valley Senior Village (Escondido), Greenbrier Village (Oceanside), and Santa Fe Senior Village (Vista). Windsor Pointe and Valley Senior Village are both fully occupied, Greenbrier Village is in the process of leasing up new residents, and Santa Fe Senior Village is currently under construction. Staff explored potential funding opportunities to enhance clinical support seven days per week and maximize the level of services and hours of on-site case management services and referrals to residents; however, funding has not been identified to support enhanced services at this time. Staff will continue exploring funding options, which may be available through opportunities such as behavioral health payment reform.

While funding has not been identified, existing services were leveraged to provide tenants access to an array of existing behavioral health services and other supports at the four identified developments in North County. This includes Tenant Peer Support Services (TPSS), funded by County BHS, which offers a comprehensive and flexible approach to supporting tenants across multiple housing sites. TPSS actively engages tenants on an ongoing basis and helps connect them to referrals for outpatient clinic services, Strengths-Based Case Management (SBCM), Assertive Community Treatment (ACT), and additional community-based services as needed. SBCM and ACT are field-based approaches using innovative interventions to help individuals reach recovery goals by meeting clients where they live. For immediate support for a behavioral health crisis, Psychiatric Emergency Response Team and Mobile Crisis Response Team programs are available 24/7. Additionally, TPSS enhances resident well-being through comprehensive support services as needed. At Windsor Pointe, for instance, TPSS provides 44 hours of weekly staff assistance, including 16 hours of dedicated tenant support, 20 hours of clinical support to address specific tenant needs, and eight hours of clinical supervision.

At Valley Senior Village, TPSS maintains scheduled office hours of eight hours per month. However, recognizing that tenant needs don't adhere to a set schedule, TPSS extends its support beyond these times, providing same-day services and individualized engagement as needed.

Aug. 20, 2024
Item #10 Page 16 of 22
Board of Supervisors
July 18, 2024

Page 3 of 4 ends

As Greenbrier Village prepares for new residents, TPSS plays a crucial role in the lease-up process. TPSS assists prospective tenants with the complexities of the move-in process, which includes navigating lease signings and gathering necessary documentation for income verification. This may involve helping tenants collect and organize various financial documents such as bank statements, benefit award letters, and pay stubs. Upon move-in, TPSS implements Critical Time Intervention, a time-limited, phased approach that tailors support to each tenant's unique needs and circumstances.

Looking ahead to Santa Fe Senior Village's upcoming lease-up process, TPSS is taking proactive steps to ensure a smooth transition for future residents. TPSS is currently educating property management staff on effective move-in procedures and sharing valuable insights gained from experiences at other developments.

As Santa Fe Senior Village begins welcoming tenants later in the fall, TPSS will be ready to provide the same comprehensive move-in assistance and documentation support offered at Greenbrier Village during the lease-up process.

Throughout all these efforts, TPSS maintains a tenant-centered philosophy, adapting their support to meet individuals where they are and providing the specific assistance needed to achieve and maintain stable housing. This approach allows TPSS to effectively serve tenants through a combination of existing behavioral health services and other supports to meet various housing needs.

Maximize Funding Flexibility of Capital Operating Reserve Funds/or Windsor Pointe For the Windsor Pointe housing development, County Housing and Community Development Services (HCDS) has worked with California Department of Housing and Community Development (HCD) and Affirmed Housing Group, the development's owner-operator, to ensure that COSR funds (referred to as Capital Operating Reserve funds in the April 9, 2024 (26) Board item) are being administered with maximum funding flexibility for eligible expenses at Windsor Pointe. Security services are an eligible COSR expense and Affirmed Housing Group has stated they intend to use the funds in part for this purpose.

The COSR is available for eligible expenses attributed to the residents of NPLH assisted units for a minimum 20-year period that began in 2022.

Mental Health First Aid Training
BHS has an existing contractor that provides Mental Health First Aid (MHF A) trainings, and in response to Board direction, this contractor began MHF A trainings at the identified NPLH developments in May 2024. It is anticipated training will be offered to approximately 200 people at the four locations to residents, all personnel on-site, including property management, case management, security, and maintenance staff.

BHS does not have the authority to direct training requirements for property management, security, and maintenance staff, but BHS will continue to leverage training resources to support on-site staff. MHF A learning topics include skills needed to recognize and respond to signs and symptoms of mental health and substance use challenges, as well as how to provide someone with initial support until they are connected through referrals to appropriate services, including 2417 behavioral health crisis response resources.

Visitor Check-in Policy
Visitor/guest policies will vary by development and must adhere to the NPLH Program Guidelines, which do not allow for restrictions on guests that are not otherwise required by other project funding sources or would not be common in other unsubsidized rental housing in the community. HCDS does not have the authority to dictate check in policies; however, will work with the developer to ensure compliance with NPLH guidelines. HCDS has communicated this requirement with the developer of the existing Windsor Pointe development, and will ensure the same communication occurs with developers of the upcoming developments in North County.

Per Board direction, HCDS and BHS will report back in October 2024 with an update on the progress, outcomes, and a plan to implement these changes countywide.

Aug. 20, 2024
Item #10 Page 17 of 22
Board of Supervisors
July 18, 2024

Page 4 of 4 ends

For questions, please contact Kelly Salmons at HCDS via phone at (858) 694-4806 or email [email protected]; or Nadia Privara at BHS via phone at (619) 563-2700 or email Nadia.Privara(al,sdcounty.ca.gov.

Respect~,-
U),{)
CAROLINE SMITH, Intenm Deputy Chief Administrative Officer Health and Human Services Agency
c: Ebony N. Shelton, Chief Administrative Officer
From: Council Internet Email
To: Mandy Mills
Cc: City Clerk
Subject: FW: Upcoming August 20 City Council Meeting: Windsor Point Staff Report Date: Wednesday, August 14, 2024 11:46:21 AM
From: Denis Jensen <[email protected]>
Sent: Wednesday, August 14, 2024 11:32 AM
To: Keith Blackburn <[email protected]>; Council Internet Email <[email protected]>; Melanie Burkholder <[email protected]>; Priya Bhat- Patel <[email protected]>; Carolyn Luna <[email protected]>; Teresa Acosta <[email protected]>; Scott Chadwick <[email protected]> Cc: Lara Benusis <[email protected]>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Jeffrey Yuen <[email protected]>; Alanna Trimble <[email protected]>; Dee Dee Rowlett <[email protected]>; Christie Calderwood <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; Corey Uhden <[email protected]>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; [email protected] Subject:

Upcoming August 20 City Council Meeting: Windsor Point Staff Report In anticipation of continued Carlsbad City Council inaction for the remedy of the Windsor Point homeless facility it placed in a family neighborhood near Jefferson Elementary School, here’s what the community does not want to see in the August 20 City Council Meeting’s Windsor Pointe Staff Report on the matter:

Ignoring that this housing project literally and gladly accepts criminals like murderers and drug dealers as long as their convictions are older than five years.

Ignoring that it purposely places seriously mentally ill homeless on blocks with dozens of children less than ten year old, having resulted in a tenant yelling “I’m going to kill you” at neighbor kids.

Yet additional pledges of social worker support rhetoric that tenants have no obligation to entertain
Boasting of very short-term public funding of part-time security when the developer’s land lease requires that the developer have resources of its own to run a quality operation.

Boasting of security when it is less than half of what Police Chief Mickey Williams Exhibit 3
Aug. 20, 2024
Item #10 Page 18 of 22
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assessed and has NONE of the visitor screening he deemed necessary for the safety of tenants and neighbors.

Claims of recent, lower first responder needs. Tenants have reported that they have been pressured by management to not call the police when needed so we know that claims saying so are manipulated.

Boasting of anemic tenant success stories that are so dismal and such a poor return on this $28.2 Million expenditure that they would be deemed a complete failure in any private sector.

Compensated homeless advocate lobbyists. We’re already strong advocates of good homeless solutions ourselves, but not ones that purposefully put criminals and sex offenders next door to kids. And if you do go through this exercise, let’s not have City Staff meet with lobbyists at Pizza Port in advance of the meeting, it’s not a good look to be rigging public comments.

Not finding that the developer has broken the lease when a litany of easily-found discrepancies exist, starting with its own admission that it lacks the resources to service mentally ill tenants.

Blaming County and State bureaucracy for inaction when the County has communicated that closing the facility does not require outside coordination.

At the Jan 28, 2020 City Council vote, City Staff not only side-stepped the California Constitution that requires low income housing be put to a public vote (this facility is 100% low income, not 48% as purported), it assured former Mayor Hall (cc’d here) that if facility problems arose, the City would be able to take remedy. However, tenant and visitor crime has been so high that after a year and a half of daily first responder needs, the Carlsbad Chief of Police complained to the developer about the high volume of crime, including and not limited to multiple attempted murders, drug dealing, battery, theft, child abuse and child sexual abuse.

But City Staff are now saying the County and State are the only ones that can take meaningful action. City Staff got us into this mess and City Staff need to find a way out of it. We’re asking that the Council stop championing excuses and delays and we demand that this happen. The community is asking for Windsor Pointe to be moved or closed, we’re not asking for more social worker band-aids.

I’m bcc’ing a hundred voters here that all took time to communicate their displeasure with the terrible placement of this housing project. Standing with and joining forces with thousands of upset voters frustrated with the Smart and Final Shopping Center and Carlsbad Village Square project corner redevelopment, you should know utterly frustrated voters are with current leadership and we’re tired of feeling that constituent demands are ignored for the advancement of personal agendas and political aspirations.

Aug. 20, 2024
Item #10 Page 19 of 22
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Sincerely,
Denis Jensen

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Aug. 20, 2024
Item #10 Page 20 of 22
From: Council Internet Email
To: Mandy Mills
Cc: City Clerk
Subject: FW: Upcoming August 20 City Council Meeting: Windsor Point Staff Report Date: Wednesday, August 14, 2024 12:47:21 PM

From:

Tracy Carmichael <[email protected]>
Sent: Wednesday, August 14, 2024 12:04 PM
To: Denis Jensen <[email protected]>
Cc: Keith Blackburn <[email protected]>; Council Internet Email <[email protected]>; Melanie Burkholder <[email protected]>; Priya Bhat-Patel <Priya.Bhat- [email protected]>; Carolyn Luna <[email protected]>; Teresa Acosta <[email protected]>; Scott Chadwick <[email protected]>; Lara Benusis <[email protected]>; Mark Packard <[email protected]>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Jeffrey Yuen <[email protected]>; Alanna Trimble <[email protected]>; Dee Dee Rowlett <[email protected]>; Christie Calderwood <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; Corey Uhden <[email protected]>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; [email protected] Subject: Re: Upcoming August 20 City Council Meeting: Windsor Point Staff Report

Aug. 20, 2024
Item #10 Page 21 of 22
Sent from my iPhone
I just read this email it is 11:57 am. The photos above show first responders were called to the Harding facility at 11:43 am.

How long will this continue? The residents clearly need to be closer to service providers that do not require the aid of City resources.

A written response is requested ASAP
Tracy Carmichael

On Aug 14, 2024, at 11:32
AM, Denis Jensen <[email protected]> wrote:

In anticipation of continued Carlsbad City Council inaction for the remedy of the Windsor Point homeless facility it placed in a family neighborhood near Jefferson Elementary School, here’s what the community does not want to see in the August 20 City Council Meeting’s Windsor Pointe Staff Report on the matter:

Ignoring that this housing project literally and gladly accepts criminals like murderers and drug dealers as long as their convictions are older than five years.

Yet additional pledges of social worker support rhetoric that tenants have no obligation to entertain Boasting of very short-term public funding of part-time security when the developer’s land lease requires that the developer have resources of its own to run a quality operation.

Boasting of security when it is less than half of what Police Chief Mickey Williams assessed and has NONE of the visitor screening he deemed necessary for the safety of tenants and neighbors.

Claims of recent, lower first responder needs. Tenants have reported that they have been pressured by management to not call the police when needed so we know that claims saying so are manipulated.

Boasting of anemic tenant success stories that are so dismal and such a poor return on this $28.2 Million expenditure that they would be deemed a complete failure in any private sector.

Not finding that the developer has broken the lease when a litany of easily-found discrepancies exist, starting with its own admission that it lacks the resources to service mentally ill tenants.

Blaming County and State bureaucracy for inaction when the County has communicated that closing the facility does not require outside coordination.

Sincerely,
Denis Jensen

Aug. 20, 2024
Item #10 Page 22 of 22
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• • •
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Tammy Cloud-McMinn
From: Council Internet Email
Sent: Friday, August 16, 2024 2:37 PM
City Clerk To:

Subject: FW: City Council Meeting 08/20 Windsor Pointe Staff Report From: Denis Jensen <[email protected]>
Sent: Friday, August 16, 2024 12:47 PM
All Receive - Agenda Item # / 0
For the Information of the:
- SITf C!)UNCIL
Oate'i/f:i/21 CA ...-cc v
CM ~ ACM v"l) CM (3) ✓
To: Mandy Mills <[email protected]>; Keith Blackburn <[email protected]>; Council Internet Email <[email protected]>; Melanie Burkholder <melanie [email protected]>; Priya Bhat-Patel <[email protected]>; Carolyn Luna <[email protected]>; Teresa Acosta <teresa.acosta@carlsbadca .gov>; Scott Chadwick <[email protected]> Cc: Lara Benusis <ibenusis@yahoo .com>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]>; michaelajd <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Jeffrey Yuen <[email protected]>; Alanna Trimble <[email protected]>; Dee Dee Rowlett <[email protected]>; Christie Calderwood <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; Corey Uhden <corey@kevinfaulconer .com>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; philip [email protected] Subject: City Council Meeting 08/20 Windsor Pointe Staff Report "[Windsor Pointe resident] JM was arrested for threatening a fellow resident that he would light her and her unborn baby on fire using gasoline."
- Carlsbad's Chief of Police in a letter to Mandy Mills, Carlsbad's Housing & Homeless Services Director, 12/07/23
Dear Carlsbad and Mandy Mills,
In addition to being another utterly developer-friendly, Carlsbad-disrespecting, disingenuous softball Windsor Pointe Staff Report for the upcoming August 20 City Council meeting, I see that there seems to be information missing in the "previous incidents and community concerns" section . In fact, I'd say its coverage feels like developer damage-control spin. Is the developer still writing staff reports ? Missing or curiously misrepresented:
• The incident above, the tenant arrested for threatening a pregnant woman, saying that he "would light her and her unborn baby on fire using gasoline." Since this information was sent directly to you by the Chief of Police Ms. Mills, it's odd that it's not included as an incident of concern. Is it your position that it's not technically a community concern because it was buried and never communicated to the public in any previous City Council Windsor Pointe updates? • Police responded to a seriously mentally ill tenant yelling "I'm going to kill you" at neighbor kids next door.
• As you know, neighbors found a registered sex offender officially and indisputably in residence just two weeks after opening. Your account of it seems to say it was some kind of 1 confusion . Was he confused about where he was living or is the concern only the address he submits to the sexual predator registry? Is the truth that the City made him change his official address back to his previous address for optics but neighbors still see him there daily? • Re your white-washing of "A resident of Windsor Pointe invited an acquaintance for a visit . The guest was accused of molesting the resident 's child during this visit" , is the full truth that a tenant was trad ing a toddler for drugs, bringing pedoph ile visitors into the neighborhood? Was this tenant the rehab success story from your last Council update and was she ordered into rehab? • "Water leaked into an apartment " is actually a black mold infestation that a tenant reached out to me about saying that management refused to remedy it. I'm attaching her photos .

I can go on, but here's the letter the Chief of Police wrote documenting the litany of serious Windsor Pointe incidents that you either ignore or completely downplay in your report , crimes that "include but are not limited to" multiple attempted murde rs, drug dealing , battery, robbery, possession of narcotics, child abuse and child sexual abuse.

Can you please course -correct before Tuesday so that voters don 't have to endure another utterly · homeless industrial complex-biased snow job? Even County Supervisor Terra Lawson-Remer has publicly acknowledged Windsor Pointe as a "debacle ". This fac ility literally and gladly accepts murderers and drug dealers as long as the ir convictions are five years old and purposefully puts them next to fam ilies and kids. Why the continued priority of the developer over the safety of Carlsbad families and children?
In addition to bcc'ing the hundred voters that have communicated constituent demand for facility relocation or closing, I'm including Mexican -American neighbors who feel that this disrespect may have racist origins , that the City and your department think that purposefully putt ing criminals and seriously mentally ill homeless in their neighborhood is acceptable for a traditionally Hispanic neighborhood.

Sincerely ,
Denis Jensen
2 3
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4 Tammy Cloud-McMinn
From:

Sent:

To:

Subject:

Mayor, Council, and Staff,
Teri Jacobs <[email protected]>
Tuesday, August 20, 2024 9:14 AM
City Clerk
8/20 Council Meeting Agenda Item #10
All Receive - Agenda Item# / D
For the Information of the:

CITY COUNCIL
DateS/'J£tJ!ICA V- CC ✓
CM r ACM V-DCM (3) ✓
The city gave $8.3 million dollars for the housing of what was supposed to be Carlsbad homeless and or Veterans. The agenda package reports that there are currently 5 individuals with ties to Carlsbad. Do the math! We spent $1,660,000.00 per individual! Out of 48 units available ... 24 low income and 24 NPLH PSH units we were only able to fill them with 5 working or living in Carlsbad! A member of the Housing Commission on 1/28/20 reported out to Council that Windsor Pointe was needed and would solve 25% of our current PIT count! It was also stated that the Housing Commission believed "this was affordable housing done right." How wrong were they along with the Planning Commission, Staff, and elected officials . The No Place Like Home model was new and decision makers obviously were not aware of how the morphing of this project would affect residents living there as well as the surrounding area.

If a housing project needs 24 hour security, extensive mental/behavioral health services, and comprehensive visitor check in and monitoring (which appears from the County letter somewhat problematic) then perhaps they should be built and located in more suitable locations.

We had to build 50 units (2 are reserved for site managers) to house 5 with ties to Carlsbad. We don't even know if they were homeless NPLH or residing in the affordable units. Do the algebraic equation to determine how many units we have to build to address our current PIT count of 112. If Council disagrees with resident's concerns and deems NPLH PSH projects to be successful then hopefully they will be equitably distributed in Districts 2, 3, and 4.

Addressing changing Federal, State, and County program guidelines is admirable but the legislative process is too slow.

Windsor Pointe had all the good intentions but obviously the location, actual building, services offered, etc. were faulty.

Why are we trying to play catch up now and apply bandaids to issues which should have been sorted out prior to the first dollar being spent?
Regards,
Teri Jacobs
Carlsbad Resident
Dist 1
Sent from my iPad
CAUTION: Do not open attachments or click on links unless you recognize the sender and know the content is safe. 1 Tammy Cloud-McM inn
From:

Sent:

To:

Subject:

Dear Mayor & Council,
michael ajdour <michaelajd@yahoo .com >
Tuesday, August 20, 2024 10:10 AM
City Clerk
August 20, 2024 council meeting - Item 10
Would you be so kind as to work together tonight to get Mandy Mills to explain tonight the designation TC for Windsor Pointe residents?
I am referencing WP reports from December 2023, so this would not be new information to her. These are people who are neither No Place Like Home designees or veterans. Some transparency on this is necessary & welcome.

These are not the 24 places reserved for the severely mentally ill. If there was clear & public information to Carlsbad residents how to qualify for these units, maybe we would see less aberrant behavior of people coming to the neighborhood "auditioning" antisocial behavior.

While the barrio was not perfect before WP, we did not have people peeing on one another's furniture or breaking in homes & busting through ceilings naked prior to WP opening. We didn't have people with Arizona & Ohio plates somehow concluding that the barrio is THE place to park your car & sleep in it. We didn't have police getting whomped on the head with a skateboard a stone's throw from Windsor Pointe Oak. While Ms. Mills may reasonably define Windsor Pointe affiliation as strictly a name on a lease , the timing of the changes is undeniable.

So, this TC is another interesting morph . It could be good! ,it could be not, but what it should not be is covert.

Thanks,
Julie Ajdour
Sent from Yahoo Mail on Android
CAUTION: Do not open attachments or click on links unless ou recognize the sender and know the content i 1 Tammy Cloud-McMinn
From:

Sent:

To:

Cc:

Subject:

To whom this my concern,
Tracy Carmichael <whatzuptlc@yahoo .com>
Saturday, August 17, 2024 1 :36 PM
[email protected]
All Receive - Agenda Item # .J.f2
For the Information of the:

CITY COUNCIL
Datri?/lrlJI/ CA v cc~
CM ~ CM _ vl>CM (3) L
[email protected]; Cindie McMahon; City Clerk; Scott Chadwick; Melanie Burkholder; Lara Benusis; Mark Packard; Teri Jacobs; Matt Hall; Raul Villamar; Jeffrey Yuen; Alanna Trimble; [email protected]; Momophd Momofphd; [email protected]; Sarah Alegre; Mike Curtin; Dorian Hargrove; Steve Puterski; Justin Cox; philip [email protected]
Re: Windsor Pointe Lease Assessment (Public Records Request R004244-062524) As a resident of Carlsbad and taxpayer I am truly disappoint in the City of Carlsbad in the shear negligence and disrespect to the community members when they are voicing their concerns and the impacts this project has made in their quality of life in their neighborhood.

Here are a few thoughts:

First, the optics of this facility is a financial disaster! There has been zero transparency with the City of Carlsbad as the land leaseholder to the public. The building of this facility was built and opened during the pandemic when the building industry and supply chain experienced major delays and astronomically high costs of goods and services .

The preliminary building costs were disclosed as only estimates and the City and County to date have never disclosed any actual final costs of the construction or the ongoing expenses or long term budgets.

Secondly, to date the City & County actual budgeted costs for the facility can not be guarantee for any funding resources for five years let alone for 20 yrs per the loan documents .

Additionally there has not been any discussion as to whether this three story structure is safe for those who have severe mental illness.( Please note: the residents can personally refuse assistance and more importantly, an incident occurred from third story requiring emergency services.) I remember prior to the pandemic, Tri City hospital closed their mental health facility due to windows that opened & the acoustical tiles in ceiling were deemed unsafe conditions for those who have mental illness. Yet a three story facility opened its doors to serve this population who have mental health issues, is this in their best interest?
The other item that has not been discussed is about the long term future needs of people with severe mental illness & their long term health plan.

As we all know the costs of health care is on the raise. This is revelent because as patients' age their needs increase due to their lack of independent and abilty to be self sufficient. To date no one has given any thought to discuss what the future will be relating to their needs and related costs and who will be accountable?
It is my hope that ALL elected officials start representing the people of Carlsbad and unveil the building, budget, operational costs of this project and recognize this is not the best location for those who are in need or the community at large.

Tracy Carmichael
Sent from my iPhone
On Aug 7, 2024, at 11 :57 AM, michael ajdour <[email protected]> wrote:
1 Dear Ms. McMahon,
How hard would it be to reassure Mr. Jensen that of course the 2 letters he asked about in his July 29 email were provided to the consulting attorney? It would be very odd if they weren't and there is no harm to The City of Carlsbad as an entity by stating that they were .

Just wondering,
Julie Ajdour
Sent from Yahoo Mail on Android
On Tue, Aug 6, 2024 at 4:00 PM, Denis Jensen
<denis.jensen@gma il.com> wrote:

Ms. McMahon,
Your reasoning for not providing the name of the law firm assessing the Windsor Pointe ground lease terms focus on what is not required. You're avoiding why the City is choosing not to provide this information. And after a series of developer-favoring legal interpretations that includes ignoring the State Constitution's requirement for low income housing to be put to a public vote (all of the apartments are low income, not 48%) this seNes to perpetuate the City's lack of operations transparency on the matter and its curious refusal for meaningful remedy.

Why is a third party firm even needed to assess the below? I'm adding the City Clerk to the thread, memorializing this information and requesting that it be shared with the mysterious consulting firm:

Ground Lease terms that seem to have been broken include:

Page 19 ends

"The Tenant agrees that at all times during the Term of this Ground Lease, the Tenant will establish and maintain a quality of character and operation of the Property and Improvements in accordance with this Ground Lease and the Development Documents."
The developer, Affirmed Housing, is supposed to run a quality operation . The high crime statistics, the 762 first responder needs in two years, "bad neighbor" [as per Mayor Keith Blackburn], and "debacle"assessments [as per County Supervisor Terra Lawson-Remer] are clearly not consistent with running a quality operation .

Page 20 ends

"Section 5.2 Limitations on Use."
In addition ot the covenants regarding the use of the Property set forth above, the Tenant further agrees:
(a)
Not to use or permit the use of the Property for any disorderly or unlawful purpose; (b)
2 Not to cause or permit any party from committing or maintaining any nuisance or unlawful conduct on or about the Property;
The Carlsbad Chief or Police documented crimes that include, and is not limited to, attempted murders, drug dealing, robberies, child abuse and child sexual abuse. Windsor Pointe is not providing adequate security (nor 24/7 in-person security), nor meaningful robust visitor registration needed to prevent unlawful conduct.
(g) Not to cause or permit obnoxious odors to emanate or be dispelled from the Improvements;
Neighbors frequently smell marijuana emanating from the facility and tenants openly smoke marijuana on adjacent streets, in front of neighbor kids. (h) Not to permit undue accumulations of garbage, trash, rubbish, or any other refuse;
Neighbors complain about stolen shopping carts discarded in front of the building
(i) Not to use or permit the use of the Property for any purpose that violates the terms of this Ground Lease or the Development Documents.

As per the Chief of Police, the property is regularly used for criminal acts.

Page 21 ends

"The Development shall be managed and operated by a Management Agent, reasonably satisfactory to the Landlord, having the necessary financial capability to operate the Development"
However, the developer wrote a letter to the City and County on August 30, 2022 clearly saying that they do not have the financial resources to properly address tenant needs, acknowledging that they are not successfully serving tenants. It said they "lack these additional resources and funds to cover these [Serious Mentally Ill] services. This funding gap, paired with funding requirements to house individuals with the highest acuity, is leading to operational challenges which inhibit the success."

Page 21 ends

"The Tenant shall also submit such additional information about the background, experience and financial condition of any proposed Management Agent as is reasonably requested by the Landlord to determine whether the proposed Management Agent meets the standard"
I'm told that the Management company has no prior experience with the Serious Mentally Ill homeless of the No Place Like Home program.

Page 44 ends

"ARTICLE 12. EVENTS OF DEFAULT
(g) Subject ot this Article 9, and except as expressly provided otherwise ni this Ground Lease, failure by the Tenant ot perform or observe any other provisions of this Ground Lease or any of the Development Documents ot be observed and performed by the Tenant, fi such failure shall continue for a period of sixty (60) days after written 3 notice thereof has been given by the Landlord ot the Tenant; provided, however, that fi any such failure cannot reasonably be cured within such sixty (60) day period, then the Landlord shall not have the right to terminate this Ground Lease All of the breaches above are older than 60 days.

Page 47 ends

"ARTICLE 13. REPRESENTATIONS AND WARRANTIES
Section 13.1 Representation and Warranties of Tenant.

The Tenant hereby represents and warrants to the Landlord as follows:
(a) Organization . The Tenant is a duly organized, validly existing California limited partnership, and is ni good standing under the laws of the State of California and, pursuant to the Partnership Agreement, has the power and authority to own its property and carry on its business as now being conducted. The Tenant shall not amend the Partnership Agreement except in accordance with the City Loan Agreement ."
Affirmed Housing Group and Affirmed Housing Partners were not in good standing with the State of California at time of execution.

Sincerely,
Denis Jensen
On Jul 31, 2024, at 1 :44 PM, Cindie McMahon
<[email protected]> wrote:

Mr. Jensen,
Thank you for your inquiry seeking the name of the outside counsel the city has hired to review the Windsor Pointe matter. In prior responses to your California Public Records Act requests for this and other related information, our office has explained that the Act does not require the city to answer interrogatories or to create documents that do not already exist. Our office has also explained that there are existing documents containing the information you seek; however, the documents are exempt from disclosure because they are protected by the attorney-client privilege.

Among the legal authorities our office provided to you to support this exemption is California Business and Professions Code section 6068(e)(1 ), which states: "It is the duty of an attorney to ... maintain inviolate the confidence, and at every peril to himself or herself to preserve the secrets, of his or her client." (Italics added.) Rule 1.6(a) of The State Bar of California's Rules of Professional Conduct incorporates this same duty. The duty exists to encourage candor between attorneys and clients and to allow clients to obtain legal advice without fear their communications with their attorneys will be used against them.
4 You indicate you are seeking outside counsel's contact information because you do not trust that our office has provided outside counsel with the necessary information to properly perform the task requested by the City Council. However, there are important safeguards to ensure this does not occur.

Ethical safeguards
Our office's client, to whom every attorney in our office independently owes \
a duty of undivided loyalty, is the City of Carlsbad as an entity . Practically, this means the attorneys in our office must place the interests of the city ahead of our own interests and the interests of others within the city, including city staff and the individual City Council members. As obtaining a disinterested opinion from outside counsel was requested by and benefits our client by allowing our client to make fully informed decisions, there is no reason for any attorney in our office to withhold relevant information .

Outside counsel has the same client to whom they owe the same professional duties . If outside counsel needs information from our office that our office declines to or fails to provide, then outside counsel would be obliged to bypass our office and inform the City Council of our lack of cooperation . This further discourages any attorney in our office from withholding any relevant information .

Management safeguards
Consistent with the attorney-client privilege, outside counsel's opinion will be presented to the City Council in a closed session. Closed sessions operate in a manner similar to open sessions in that the City Council members receive a report and are able to ask questions, provide comments, and deliberate and vote on any desired actions . The actions and votes are recorded and retained in accordance with the City Council approved records retention program . Any actions the Brown Act requires to be reported will be reported during the open session following the closed session.

In our office's experience, City Council members come to closed session prepared and do not hesitate to ask tough questions, probe the bases for recommendations, and consider the various options presented . Our office expects this same type of scrutiny to occur when outside counsel's opinion is presented .

If the City Council members do not believe outside counsel has received all relevant information, they will have an opportunity to ask why. They will also have an opportunity to direct that any omitted information be provided and that the opinion be returned to outside counsel for further work.

Separately from the City Council's oversight of specific closed session agenda items, the City Council directly oversees the City Attorney. If the City Council believes the City Attorney has not properly managed the task of 5 obtaining outside counsel's opinion, the City Council has avenues for addressing the matter with the City Attorney.

I hope this information is of assistance.

Best regards,
Cindie K. McMahon
City Attorney
From: Denis Jensen <[email protected]>
Sent: Monday, July 29, 20241 :55 PM
To: Keith Blackburn <[email protected]>; Council Internet Email <[email protected]>; Melanie Burkholder
<[email protected]>; Priya Bhat-Patel <priya.bhat [email protected]>; Carolyn Luna <[email protected]>; Teresa Acosta <teresa [email protected]>; City Attorney <[email protected]> ; Scott Chadwick
<[email protected]>; CARLSBAD RECORDS REQUEST CENTER <[email protected]>
Cc: Lara Benusis <[email protected]>; Mark Packard
<[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Jeffrey Yuen
<[email protected]>; Alanna Trimble <alannalt@yahoo .com>; Dee Dee Rowlett <[email protected]>; Christie Calderwood <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; Corey Uhden <[email protected]>; Sarah Alegre
<[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski
<[email protected]>; Justin Cox
<[email protected]>: [email protected] Subject: Windsor Pointe Lease Assessment
City of Carlsbad, Mayor and Council Members,
Regarding the request for Carlsbad voters to know the name of the law firm retained to assess the ways in which the developer of the Windsor Pointe homeless housing project has broken the City's ground lease terms (Public Records Request R004244-062524), why will you not provide the name of the firm? The City Attorney is claiming attorney-client privilege for something the third party attorney needs to adhere to but the City, their client, can certainly convey the name of this firm.

Has an informed, unbiased, third party legal assessment happened? Was this firm provided all of the information it needs? Were they provided the letter that the developer wrote the City just four months after opening, 6 communicating that they are unable to properly manage the facility's seriously mentally ill tenants? Were they provided the letter the Chief of Police wrote complaining of rampant crime and the developer's inability to operate a safe environment for either tenants or neighbors? Was the firm informed that, almost a year later, the majority of the Chief of Police's safety requests are still unfulfilled and the developer is trying to get County taxpayer funds to fulfill its lease obligation to run quality operation? Why is the City being so protective of the developer?
Ms. Acosta, you're up for reelection. Will you ask the City Attorney to disclose this information in a public forum in advance of their findings? Mr.

Day, you're running for that District 4 seat in November, what are your thoughts on the City's lack of accountability, transparency and respect for the very people paying for all of this bureaucracy? Let's chat.

Chief of Police Calderwood is now aware that Windsor Pointe tenants are saying they're being pressured by management not to not call the police when they feel in danger. To be clear, gearing up for the next Council Meeting review of Windsor Point in August:
• You will not disclose the name of the law firm assessing the terms of the developer's ground lease, nor is there transparency that they have been provided all of the information needed for this assessment.
• Tenants are being pressured to not call the police when they feel in danger and this appears to be an attempt to manipulate police call data. • Nearly a year later, less than half of the security and none of the visitor precautions recommended by the Chief of Police has been enacted nor are any of these missing safety measures even being considered.

I'm bcc'ing the hundred+ concerned citizens that have requested to close or move Windsor Pointe. We'll put this matter in the court of public opinion as to whether or not the cagey issues above or the impending "we'll add more social worker office hours" August Council update is taking us seriously .

Otherwise. we look forward to your office disclosing the name of the firm.

The original request is beyond the 1 Oday requirement.

FYl, the Ground Lease terms that seem to have been broken include:

Page 19 ends

"The Tenant agrees that at all times during the Term of this Ground Lease, the Tenant will establish and maintain a quality of character and operation of the Property and Improvements in accordance with this Ground Lease and the Development Documents."
The developer, Affirmed Housing, is supposed to run a quality operation. The high crime statistics, the 762 first responder needs in two years, official "bad neighbor" [as per Mayor Keith Blackburn], and "debacle"assessments [as per County Supervisor 7 Terra Lawson-Remer] are clearly not consistent with running a quality operation.

Page 20 ends

"Section 5.2 Limitations on Use."
In addition ot the covenants regarding the use of the Property set forth above, the Tenant further agrees:
(a) Not to use or permit the use of the Property for any disorderly or unlawful purpose;
(b) Not to cause or permit any party from committing or maintaining any nuisance or unlawful conduct on or about the Property; The Carlsbad Chief or Police documented crimes that include, and is not limited to, attempted murders, drug dealing, robberies, child abuse and child sexual abuse. Windsor Pointe is not providing adequate security (nor 24/7 in-person security), nor meaningful robust visitor registration needed to prevent unlawful conduct. (g) Not to cause or permit obnoxious odors to emanate or be dispelled from the Improvements;
Neighbors frequently smell marijuana emanating from the facility and tenants openly smoke marijuana on adjacent streets, in front of neighbor kids
(h) Not to permit undue accumulations of garbage, trash, rubbish, or any other refuse;
Neighbors complain about stolen shopping carts discarded in front of the building
(i) Not to use or permit the use of the Property for any purpose that violates the terms of this Ground Lease or the Development Documents.

As per the Chief of Police, the property is regularly used for criminal acts.

Page 21 ends

"The Development shall be managed and operated by a Management Agent, reasonably satisfactory to the Landlord, having the necessary financial capability to operate the
Development"
However, the developer wrote a letter to the City and County on August 30, 2022 clearly saying that they do not have the financial resources to properly address tenant needs, acknowledging that they are not successfully serving tenants. It said they "lack these additional resources and funds to cover these [Serious Mentally Ill] services. This funding gap, paired with funding requirements to 8 house individuals with the highest acuity, is leading to operational challenges which inhibit the success."

Page 21 ends

Page 44 ends

"ARTICLE 12. EVENTS OF DEFAULT
(g) Subject ot this Article 9, and except as expressly provided otherwise ni this Ground Lease, failure by the Tenant ot perform or observe any other provisions of this Ground Lease or any of the Development Documents ot be observed and performed by the Tenant, fi such failure shall continue for a period of sixty (60) days after written notice thereof has been given by the Landlord ot the Tenant; provided, however, that fi any such failure cannot reasonably be cured within such sixty (60) day period, then the Landlord shall not have the right to terminate this Ground Lease
All of the breaches above are older than 60 days.

Page 47 ends

"ARTICLE 13. REPRESENTATIONS AND WARRANTIES
Section 13.1 Representation and Warranties of Tenant.

The Tenant hereby represents and warrants to the Landlord as follows:
(a) Organization. The Tenant is a duly organized, validly existing California limited partnership, and is ni good standing under the laws of the State of California and, pursuant to the Partnership Agreement, has the power and authority to own its property and carry on its business as now being conducted. The Tenant shall not amend the Partnership Agreement except in accordance with the City Loan Agreement."
Affirmed Housing Group and Affirmed Housing Partners were not in good standing with the State of California at time of execution.

Sincerely,
Denis Jensen
9 On Jul 22, 2024, at 2:41 PM, CARLSBAD RECORDS REQUEST CENTER <ca rlsbadca@govqa .us> wrot e:
--- Please respond above this line ---
{ cityof
Carlsbad
Cal if o rn ia
RE: PUBLIC RECORDS REQUEST of June 25, 2024., Reference # R004244-062524.

Dear Denis Jensen,
The City of Carlsbad rece ived a publi c information requ est from you on June 25, 2024. Your request mentioned:
"06/25/24
City of Carlsbad
1200 Carlsbad Village Drive
Carlsbad, CA 92008
RE: Public Records Act Request
To Whom it May Concern:

This is a request made under the California Public Records Act, Government Code sections 7920.000 - 7931.000, for
records in the possession or control of your agency.

I'm request ing documentat ion for all outside legal counsel retainer agreements and payments, the dates and subject matters for their services, from January 1, 2024 through now.

Please keep in mind your agency's obligations under the law require you to:
• Respond within 10 calendar days.
• Produce electronic records in the format in wh ich you hold them.
• Help me to make a focused and effective request by (1) identifying records and information that are responsive, (2) describing the information technology and physical
10 location in which the records exist and (3) providing suggestions for overcoming any practical issues.
• Segregate or redact any exempt information contained
within a record so that the public information in the
remainder of the record may be released.
• Broadly construe all provisions that further the public's right of access, and apply any limitations on access as narrowly as possible, per Article 1, Section 3(b)(2) of the California Constitution.
• Provide a written justification for any denial of this request, in whole or in part, stating the specific exemptions from disclosure that you assert and the name and title or position of each person responsible for the denial.

Thank you for your timely attention to this matter.

Sincerely,
Denis Jensen"
The city has located records responsive to your request.

However, those records are exempt from disclosure under the California Public Records Act pursuant to California
Government Code sections 7927.200, 7927.205 and 7927.705, California Business and Professions Code sections 6068(e)(1) and 6149, Code of Civil Procedure 2018.030, California
Evidence Code sections 952 and 954, and Rule1 .6(a) of the California Rules of Professional Conduct (see County of Los Angeles v. Superior Court (2012) 149 Cal.Rptr.3d 324). To the extent this is a denial of your request, City Attorney Cindie K.

McMahon is responsible for the denial.

If you have any questions or need additional information, please feel free to contact my office at 442-339-2953.

Sincerely,
Tamara Cloud-McMinn
Senior Deputy City Clerk
City Clerk Services
To monitor the progress or update this request please log into the Records Request Center
<GovQA logo>
11 Tammy Cloud-McMinn
From:

Sent:

To:

Subject:
*Add to public record
Momophd Momofphd <[email protected]>
Tuesday, August 20, 2024 1 :59 PM
Cindie McMahon; City Clerk; Council Internet Email
Windsor Pointe
To Whom This May Concern:

As a forty year resident of Carlsbad, I'm continually appalled by your lack of response to Windsor Pointe.

Let me remind you that the original intention of Windsor Pointe was to house veterans.

This goal was never realized, which seems to me to be a clear breach of agreement.

It also seems clear that the developer bait and switched the veteran angle.

Sadly, this was never going to be about veterans. I feel that they must have known that- and as someone who had been trying to find housing for a Vietnam veteran, that's especially troublesome.

Kicking the can back and forth to different entities is absolutely not solving the problem and it's a lazy ploy to not actually accomplish anything.

I also understand that the city attorney has never provided the name of the attorneys hired by the city, although there was a public records request.

This only serves to further highlight the lack of transparency and utter stonewalling the community has received by city leaders-YOU.

Do you have any idea how utterly shady this project has been in both development and execution? It's no longer an option for the City of Carlsbad to continue to steamroll over the ways in which the Windsor Pointe ground lease has been broken by the developer.

The community will no longer allow this shameful behavior to be swept under the rug.

Rosanne Bentley
CAUTION: Do not open attachments or click on links unless you recognize the sender and know the content i safe.
1 Tammy Cloud-McMinn
From: Council Internet Email
Sent: Wednesday, August 21, 2024 9:04 AM
City Clerk To:

Subject: FW: Copy of speech from August 20th council meeting All Receive - Agenda Item # / 0
For the Information of the:

From: Lori Robbins <[email protected]>
Sent: Tuesday, August 20, 2024 9:00 PM
.,S!Tf__ ~OUNCIL
Date~ CA_CC V""'
CM _ACM_ DCM (3) _
To: Keith Blackburn <keith .blackburn@carlsbadca .gov>; Council Internet Email <[email protected]>; Manager Internet Email <[email protected]>
Subject: Copy of speech from August 20th council meeting Dear Council, Mayor and City Manager:

Thank you for you attention to Windsor Point tonight - August 20th 2024. Below is a copy of my speech from tonight for your reference:

Good Evening:
• Actually this progress report shows that the number of calls for service at Windsor Pointe has increased by 50 percent despite the actions taken since March to increase security and mental health services.
• Calls have increased from 1 call a day to 1 and½ calls per day. • Windsor Pointe residents generate 1 Ox more calls per person than all of the rest of Carlsbad.
• This is a dire situation for Windsor residents! And even after asking for positive changes - we are unbelievably-- having a negative escalation.

This affects every district, every citizen, by using precious resources in only one community.

How should the city proceed??
• Affirmed Housing received $10M from No Place Like Home. With that 10 million they took on the responsibility to run a decent and safe facility for Severely Mentally Ill residents.
1 • Affirmed is clearly accountable. The city has asked for 24 hour security and onsite mental health professionals. Affirmed has still not delivered. • Affirmed Housing needs to take action and not let their "for profit" structure prevent them from doing the right thing.
• It is Affimed's responsibility to take further action. Section 5.1 of the lease agreement clearly states:

The City has no responsibility over the management of the development, the Developer is responsible and must operate in accordance to the agreement in a manner that is acceptable to the City (per section 5.1 ). This includes providing decent, safe and sanitary housing.
• City Council has the power under the current lease agreement to direct staff to take action.
o The city can Ask for an action plan to reduce the service calls in half in the next 6 months.
o The City can require a change to the management agent. Replace Conam with a management team who has a successful track record managing housing for Mentally Ill residents.
o Finally, the City can Compel for performance or ask for damages.

We need to fix this. Please take action.
2 Tammy Cloud-McMinn
From:

Sent:

To:

Subject:

Attachments:

Council Internet Email
Wednesday, August 21,.2024 11 :08 AM
City Clerk
FW: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego) RE_309_Windsor_Pointe_ 12-7-2023_R.pdf
From: Denis Jensen <[email protected]>
Sent: Wednesday, August 21, 2024 9:35 AM
To: Christina Seider <Christina [email protected] .gov> Cc: Keith Blackburn <[email protected]>; Melanie Burkholder <[email protected]>; Priya Bhat-Patel <priya.bhat-patel@carlsbadca .gov>; Teresa Acosta <[email protected]>; Carolyn Luna <carolyn [email protected]>; Manager Internet Email <[email protected]>; Council Internet Email <council@carlsbadca .gov>; Mandy Mills <[email protected]>; kevin@kevinfaulconer .com; Jeffrey Yuen <Jeffrey.Yuen@sdcounty .ca.gov>; Lara Benusis <ibenusis@yahoo .com>; michaelajd <[email protected]>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Alanna Trimble <alannalt@yahoo .com>; Dee Dee Rowlett <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; [email protected]; Corey Uhden <[email protected]>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]> ; Justin Cox <[email protected]>; [email protected] Subject: Re: Follow Up to tonight's meeting {Carlsbad City Council/County of San Diego) Hi Christina ,
I sincerely thank you for very much for clearly and officially articulating in last night's Carlsbad City Council meeting that there is nothing preventing Carlsbad from closing Windsor Pointe as far as the County of San Diego is concerned. City leaders have been blaming the County for its own inaction for quite a while. Regarding the additional services option proposed by Ms. Lawson-Remer , our community is of the opinion that putting seriously mentally ill homeless types that threaten a pregnant women with lighting her and her unborn baby on fire with gasoline, that putting mentally ill homeless that yell "I'm going to kill you" at the neighbor children next door, that purposefully putting murderers and drug dealers next door to our families as long as their convictions are older than five years old ... call us crazy, but we feel that this is terribly bad policy. No amount of social services money will help that. It's really that simple .

A lifelong Democrat, I've been speaking with Kevin Faulconer about a common sense, community-first approach to homeless solutions and I've got to say that crossing party lines looks pretty appealing right now. The hundred Carlsbad voters that wrote the City demanding Windsor Pointe closure and are being ignored are bcc'd here. Fellow Democrats, let's chat. There's a conservative opinion that Democrats are ruining California and issues like this do nothing but prove them right. If Ms. Lawson-Remer and City Council Member Teresa Acosta literally support housing criminals next to our families and will do nothing about it, our only recourse is leadership replacement in November. 1 Otherwise, Last night's Council attendees seemed surprised to hear about the Windsor Pointe tenant that wanted to light a pregnant woman and her unborn baby on fire (curiously left out of the City Staff Report's "Incidents of Concern" overview) so I'm attaching the letter that the Carlsbad Chief of Police wrote to our Director of Housing describing it.

Sincerely
Denis Jensen
Carlsbad Voter
CAUTION: Do not open attachments or click on links unless ou recognize the sender and know the content i safe.

On Aug 20, 2024, at 8:50 PM, Selder, Christina <Christina.Selder@sdcount)'.'.ca.gov > wrote:

Good evening,
The Supervisor would like to reiterate her commitment to supporting, within her capacity, the City and its efforts to push for additional operating funds and additional funding for case management services, as well as ongoing state advocacy efforts for a local preference and increasing veteran access.

We look forward to continuing to pursue solutions for the Carlsbad community.

Best and many thanks,
Christina
2 From:

To:

Cc:

Subject:

Date:

Mickey Williams
Casey Gale; Eric Kovanda
Mandy Mills
RE: 309 Windsor Pointe 12-7-2023
Friday, December 8, 2023 10:25:00 AM
Hi Casey,
JM was arrested for threating fellow resident ■ that he would light her and her unborn baby on fire using gasoline . He was arrested for felony terroristic threats, Penal Code Section 422. CPD case 23-07826.

Thanks ,
Mickey Williams
Police Chief
Carlsbad Police Department
2560 Orion Way
Carlsbad , CA 92010
0: 442.339.2130
www .carlsbadca.gov /police
-----Original Message-----
From: Casey Gale <[email protected]>
Sent: Thursday, December 7, 2023 3:22 PM
To: Eric Kovanda <Eric.Kovanda @carlsbadca.gov >
Cc: Mickey Williams <Mickey.Williams@carlsbadca .gov>
Subject : 309 Windsor Pointe 12-7-2023
Good afternoon,
I was advised 309 threatened another resident and he was arrested this afternoon.

Can I get some details on this?
Please let me know if need anything from us.

Thank you,
Casey
CAUTION: Do not open attachments or click on links unless you recognize the sender and know the content is safe.

Tammy Cloud-McMinn
From:

Sent:

To:

Subject:

Council Internet Email
Wednesday, August 21, 2024 11:09 AM
City Clerk
FW: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego)
From: Seider, Christina <[email protected]> Sent: Wednesday, August 21, 2024 9:46 AM
To: Denis Jensen <[email protected]>
Cc: Keith Blackburn <keith [email protected]>; Melanie Burkholder <melanie .burkholder@carlsbadca .gov>; Priya Bhat-Patel <[email protected]>; Teresa Acosta <[email protected]>; Carolyn Luna <[email protected]> ; Manager Internet Email <[email protected]>; Council Internet Email <[email protected]>; Mandy Mills <[email protected]>; [email protected]; Yuen, Jeffrey <[email protected]> ; Lara Benusis <[email protected]>; michaelajd <[email protected]>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]> ; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Alanna Trimble <alannalt@yahoo .com>; Dee Dee Rowlett <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; [email protected]; Corey Uhden <corey@kevinfaulconer .com>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <DHargrovel@cbs8 .com>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; philip [email protected] Subject: Re: [External] Re: Follow Up to tonight's meeting {Carlsbad City Council/County of San Diego) Good morning Denis-
The Supervisor remains committed to supporting the Carlsbad community as it navigates this project.

The City is the lease holder and the property is committed for 55 years under the State's No Place Like Home program.

The City attorney would need to provide the specific details regarding the legal implications of these agreements.

Please reach out if our office can be of fu rther assistance.

Best and many thanks,
Christina
Get Outlook for iOS
From: Denis Jensen <[email protected]>
Sent : Wednesday, August 21, 2024 9:35:02 AM
To: Seider, Christina <[email protected]> Cc: [email protected] <[email protected]>; Melanie Burkholder 1 <[email protected]>; Priya Bhat-Patel <[email protected]>; [email protected] <[email protected]>; [email protected] <carolyn.luna@carlsbadca .gov>; [email protected] <[email protected]>; [email protected] <[email protected]>; Mandy Mills <[email protected]>; [email protected] <[email protected]>; Yuen, Jeffrey <[email protected]>; Lara Benusis <[email protected]>; michaelajd <[email protected]>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Alanna Trimble <[email protected]>; Dee Dee Rowlett <[email protected]>; Greg@gregday4carlsbad .com <[email protected]>; Momophd Momofphd <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>; Corey Uhden <corey@kevinfaulconer .com>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; [email protected] <[email protected]>
Subject: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego) Hi Christina,
I sincerely thank you for very much for clearly and officially articulating in last night's Carlsbad City Council meeting that there is nothing preventing Carlsbad from closing Windsor Pointe as far as the County of San Diego is concerned. City leaders have been blaming the County for its own inaction for quite a while. Regarding the additional services option proposed by Ms. Lawson-Remer, our community is of the opinion that putting seriously mentally ill homeless types that threaten a pregnant women with lighting her and her unborn baby on fire with gasoline, that putting mentally ill homeless that yell "I'm going to kill you" at the neighbor children next door, that purposefully putting murderers and drug dealers next door to our families as long as their convictions are older than five years old ... call us crazy, but we feel that this is terribly bad policy. No amount of social services money will help that. It's really that simple.

Otherwise, Last night's Council attendees seemed surprised to hear about the Windsor Pointe tenant that wanted to light a pregnant woman and her unborn baby on fire (curiously left out of the City Staff Report's "Incidents of Concern" overview) so I'm attaching the letter that the Carlsbad Chief of Police wrote to our Director of Housing describing it.

Sincerely
Denis Jensen
Carlsbad Voter
2 On Aug 20, 2024, at 8:50 PM, Selder , Christina <[email protected]> wrote:

We look forward to continuing to pursue solutions for the Carlsbad community .

Best and many thanks,
Christina
CAUTION: Do not open attachments or click on links unless you recogniz e the sender and know the content i 3 Tammy Cloud-McMinn
From:

Sent:

To:

Subject:

Council Internet Email
Wednesday, August 21, 2024 2:53 PM
City Clerk _
FW: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego)
From: michael ajdour <[email protected]>
Sent: Wednesday, August 21, 2024 1:30 PM
To: Christina [email protected]; Denis Jensen <[email protected]:i> Cc: Keith Blackburn <keith.blackburn@carlsbadca .gov>; Melanie Burkholder <melanie.burkholder@carlsbadca .gov>; Priya Bhat-Patel <priya.bhat-patel@carlsbadca .gov>; Teresa Acosta <[email protected]>; Carolyn Luna <carolyn [email protected]>; Manager Internet Email <[email protected]>; Council Internet Email <council@carlsbadca .gov>; Mandy Mills <Mandy .M [email protected]>; kevin@kevinfaulconer .com; Yuen, Jeffrey <Jeffrey.Yuen@sdcounty .ca.gov>; Lara Benusis <[email protected]>; Mark Packard <[email protected]>; Tracy Carmichael <whatzuptlc@yahoo .com>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Alanna Tritnble <[email protected]>; Dee Dee Rowlett <[email protected]>; Greg@gregday4carlsbad .com; Momophd Momofphd <[email protected]>; [email protected]; info@collinsforcarlsbad .com; Corey Uhden <[email protected]>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; philip [email protected] Subject: Re: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego) Dear Christina,
Does it specifically have to be the city attorney? Could it be one of the other attorneys that the city of Carlsbad employs?
Could it be outside council that the city has employed? Does the county not have any attorneys employed who have access to these agreements & the will & capability to access them? By the way, if anyone saw the Oak Windsor Pointes resident complaining on the news to Sarah Alegre yesterday that he was "misunderstood", looks like he has an October 2022 assault charge and a long criminal history.

Thank you Christina, for attending the meeting yourself. I'm pretty sure we'll never see our current County Supervisor sitting and listening like you did . Please know that you are appreciated.

Sincerely,
Julie Ajdour
Sent from Yahoo Mail on Android
On Wed, Aug 21, 2024 at 9:46 AM, Seider, Christina
<Christina.Selder@sdcounty .ca.gov> wrote:

Good morning Denis-
The Supervisor remains committed to supporting the Carlsbad community as it navigates this project. 1 The City is the lease holder and the property is committed for 55 years under the State's No Place Like Home program.

The City attorney would need to provide the specific details regarding the legal implications of these agreements.

Please reach out if our office can be of further assistance.

Best and many thanks,
Christina
Get Outlook for iOS
From: Denis Jensen <[email protected]>
Sent: Wednesday, August 21, 2024 9:35:02 AM
To: Seider, Christina <[email protected]> Cc: keith.blackburn@carlsbadca .gov <[email protected]>; Melanie Burkholder <[email protected]>; Priya Bhat-Patel <priya.bhat-patel@carlsbadca .gov>; teresa [email protected] <[email protected]>; carolyn. [email protected] <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>; Mandy Mills <[email protected]>; [email protected] <[email protected]>; Yuen, Jeffrey <[email protected]>; Lara Benusis <[email protected]>; michaelajd <michaelajd@yahoo .com>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]>; Teri Jacobs <[email protected]>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Alanna Trimble <[email protected]>; Dee Dee Rowlett <[email protected]>; [email protected] <[email protected]>; Momophd Momofphd <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>; Corey Uhden <[email protected]>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <Justin.Cox@lOnews .com>; philip [email protected] <[email protected]>
Subject: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego) Hi Christina,
I sincerely thank you for very much for clearly and officially articulating in last night's Carlsbad City Council meeting that there is nothing preventing Carlsbad from closing Windsor Pointe as far as the County of San Diego is concerned. City leaders have been blaming the County for its own inaction for quite a while. Regarding the additional services option proposed by Ms. Lawson-Remer, our community is of the opinion that putting seriously mentally ill homeless types that threaten a pregnant women with lighting her and her unborn baby on fire with gasoline, that putting mentally ill homeless that yell "I'm going to kill you" at the neighbor children next door, that purposefully putting murderers and drug dealers next door to our families as long as their convictions are older than five years old ... call us crazy, but we feel that this is terribly bad policy. No amount of social services money will help that . It's really that simple.

Otherwise, Last night's Council attendees seemed surpr ised to hear about the Windsor Pointe tenant that wanted to light a pregnant woman and her unborn baby on fire {curiously left out of the City Staff Report's "Incidents of Concern" overview) so I'm attaching the letter that the Carlsbad Chief of Police wrote to our Director of Housing describing it.

Sincerely
Denis Jensen
Carlsbad Voter
On Aug 20, 2024, at 8:50 PM, Selder, Christina <[email protected]> wrote:

Good evening,
The Supervisor would like to reiterate her commitment to supporting , within her capacity, the City and its efforts to push for additional operating funds and additional funding for case management services, as well as ongoing state advocacy efforts for a local preference and increasing veteran access.

We look forward to continuing to pursue solutions for the Carlsbad community .

Best and many thanks,
Christina
CAUTION: Do not open attachments or click on links unless ou recognize the sender and know the content i 3 Tammy Cloud-McMinn
From: Council Internet Email
Sent:

To:

Wednesday, August 21, 2024 3:56 PM
City Clerk
Subject: FW: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego)
From: Seider, Christina <[email protected]> Sent: Wednesday, August 21, 2024 3:49 PM
To: [email protected]; Denis Jensen <[email protected]> Cc: Keith Blackburn <keith [email protected]>; Melanie Burkholder <[email protected]>; Priya Bhat-Patel <priya.bhat-patel@carlsbadca .gov>; Teresa Acosta <[email protected]>; Carolyn Luna <[email protected]>; Manager Internet Email <[email protected]>; Council Internet Email <[email protected]>; Mandy Mills <[email protected]>; [email protected]; Yuen, Jeffrey <Jeffrey.Yuen@sdcounty .ca.gov>; Lara Benusis <ibenusis@yahoo .com>; Mark Packard <[email protected]>; Tracy Carmichael <[email protected]> ; Teri Jacobs <tjacobs86@pacbel l.net>; Matt Hall <[email protected]>; Raul Villamar <[email protected]>; Alanna Trimble <[email protected]>; Dee Dee Rowlett <[email protected]>; [email protected]; Momophd Momofphd <[email protected]>; [email protected]; info@collinsforcarlsbad .com; Corey Uhden <[email protected]>; Sarah Alegre <[email protected]>; Mike Curtin <[email protected]>; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected]>; Justin Cox <[email protected]>; [email protected] Subject: RE: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego) Good afternoon Julie :

Given this is a City project, and the County is in a supportive role via services and technical support for the No Place Like Home program, it would be more direct and ideal for you to connect with the City attorney.

Best,
Christina
Christina Selder (She/Herl
Senior Policy Adv isor
Office of Superviso r Terra Lawson- Remer
County of San Diego Board of Supervisors
\._ f&581 289·919':i 9 1600 P-.ttihc wy., Sam Dieiio, CA 9210! i1i, Ctu"-,!:uru1 . Scl<h::i ~t:(11 1.,u:~ i • tf)l ~tl'l'IJ"'~t~r lsorL • l,,a ; : ... ~rir<i:f'fi c-tm - ,Ji,f'4 Dil:GO: COUNTY SI..JPER'JISOR --
TERR A

LAWSON-REMER
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1 From: michael ajdour <[email protected] >
Sent: Wednesday, August 21, 2024 1:30 PM
To: Seider, Christina <[email protected] >; Denis Jensen <[email protected]> Cc: [email protected] ; Melanie Burkholder <[email protected] >; Priya Bhat-Pat~I <priya.bhat-patel@carlsbadca .gov>; [email protected]; carolyn [email protected]; manager@ca rlsbadca .gov; cou [email protected]; Mandy Mills <Mandy. M [email protected]>; [email protected] ; Yuen, Jeffrey <Jeffrey [email protected] >; Lara Benusis <[email protected] >; Mark Packard <[email protected] >; Tracy Carmichael <[email protected] >; Teri Jacobs <tjacobs86@pacbe ll.net >; Matt Hall <[email protected] >; Raul Villamar <[email protected] >; Alanna Trimble <alannalt@yahoo .com>; Dee Dee Rowlett <deedee.rowlett@gma il.com>; [email protected] ; Momophd Momofphd <[email protected] >; [email protected] ; info@collinsforcarlsbad .com ; Corey Uhden <[email protected] >; Sarah Alegre <[email protected]>; Mike Curtin <[email protected] >; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected] >; Justin Cox <[email protected] >; philip.diehl@sduniontrib une.com Subject: Re: [External] Re: Follow Up to tonight's meeting (Carlsl:lad City Council/County of San Diego) Dear Christina,
Does it specifically have to be the city attorney? Could it be one of the other attorneys that the city of Carlsbad employs?
Could it be outside council that the city has employed? Does the county not have any attorneys employed who have access to these agreements & the will & capability to access them? By the way, if anyone saw the Oak Windsor Pointes resident complaining on the news to Sarah Alegre yesterday that he was "misunderstood", looks like he has an October 2022 assault charge and a long criminal history.

Thank you Christina, for attending the meeting yourself. I'm pretty sure we'll never see our current County Supervisor sitting and listening like you did . Please know that you are appreciated.

Sincerely,
Julie Ajdour
Sent from Yahoo Mail on Android
On Wed, Aug 21, 2024 at 9:46 AM, Seider, Christina
<Christina .Selder@sdcounty .ca.gov > wrote:

Good morning Denis-
The Supervisor remains committed to supporting the Carlsbad community as it navigates this project. 2 ;
The City is the lease holder and the property is committed for 55 years under the State's No Place Like Home program.

The City attorney would need to provide the specific details regarding the legal implications of these agreements.

Please reach out if our office can be of further assistance.

Best and many thanks,
Christina
Get Outlook for iOS
From: Denis Jensen <[email protected] >
Sent: Wednesday, August 21, 2024 9:35:02 AM
To: Seider, Christina <Christina.Selder@sdcounty .ca.gov> Cc: [email protected] <[email protected] >; Melanie Burkholder <melanie.burkholder@carlsbadca .gov>; Priya Bhat-Patel <[email protected] >; teresa [email protected] <[email protected]>; carolyn.luna@carlsbadca .gov <carolyn.luna@carlsbadca .gov>; manager@carlsbadca .gov <[email protected] >; council@carlsbadca .gov <[email protected] >; Mandy Mills <[email protected] >; kevin@kevinfaulconer .com <kevin@kevinfaulcone r.com>; Yuen, Jeffrey <[email protected] .gov>; Lara Benusis <[email protected] >; michaelajd <[email protected] >; Mark Packard <[email protected] >; Tracy Carmichael <[email protected] >; Teri Jacobs <[email protected] >; Matt Hall <[email protected] >; Raul Villamar <[email protected] >; Alanna Trimble <alannalt@yahoo .com>; Dee Dee Rowlett <[email protected] >; Greg@gregday4carlsbad .com <[email protected]>; Momophd Momofphd <[email protected] >; [email protected] <[email protected] >; info@co llinsforcarlsbad .com <info@col linsfo~carlsbad.com>; Corey Uhden <[email protected] >; Sarah Alegre <[email protected]>; Mike Curtin • <[email protected] >; Dorian Hargrove <[email protected]>; Steve Puterski <[email protected] >; Justin Cox <Justin.Cox@lOnews .com>; [email protected] <philip [email protected] >
Subject: [External] Re: Follow Up to tonight's meeting (Carlsbad City Council/County of San Diego) Hi Christina,
I sincerely thank you for very much for clearly and officially articulating in last night's Carlsbad City Council meeting that there is nothing preventing Carlsbad from closing Windsor Pointe as far as the County of San Diego is concerned. City leaders have been blaming the County for its own inaction for quite a while. Regarding the additional services option proposed by Ms. Lawson-Remer, our community is of the opinion that putting seriously mentally ill homeless types that threaten a pregnant women with lighting her and her unborn baby on fire with gasoline, that putting mentally ill homeless that yell "I'm going to kill you" at the neighbor children next door, that purposefully putting murderers and drug dealers next door to our families as long as their convictions are older than five years old ... call us crazy, but we feel that this is terribly bad policy. No amount of social services money will help that. It's really that simple.

We look forward to continuing to pursue solutions for the Carlsbad community.

Best and many thanks,
Christina
CAUTION: Do not open attachments or click on links unless 4 WINDSOR POINTE

AFFORDABLE HOUSING
Christie Calderwood, Police Chief
Reid Shipley, Assistant Chief of Police
Mandy Mills, Director, Housing & Homeless Services
August 20, 2024
1 {city of
Carlsbad

RECOMMENDED ACTION
Receive progress report on City Council directed
actions related to the Windsor Pointe Affordable
Housing Project.

ITEM 10: WINDSOR POINTE UPDATE
2 {city of
Carlsbad

BACKGROUND
• Apartments with supportive services
• Community concerns
• City Council updates
• March 12, 2024
• April 9, 2024
• June 11, 2024
ITEM 10: WINDSOR POINTE UPDATE
3 {city of
Carlsbad

LOCATION
ITEM 10: WINDSOR POINTE UPDATE
4 a,
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Harding
Community
Center
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Senior
Center
Pine Park
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,----------_H_ a rd i ng Street
Madison Street ____________ _

PROJECT ROLES
ITEM 10: WINDSOR POINTE UPDATE
5 AFFIRMED

HOUSING
Wll Ha ·,· n!
RTFH

SANI DIEGO'S

REGIONAL LEADER

ON HOMELESSNESS
{city of
Carlsbad

ALL UNITS HAVE VETERANS PREFERENCE
County No Place Like Home funding
• People with serious mental illness diagnosis who
e
xperiencing homelessness or at risk of
becoming homeless
• Veterans are given priority
People with lower incomes, in order of
priority:

1. Veterans and their families from Carlsbad

2. Veterans and their families from other
l
ocations

3. Non-v eterans from Carlsbad

4. Non-v eterans from other locations
ITEM 10: WINDSOR POINTE UPDATE
6 • • • • • • • • • •
• • • • • • • • • •
• • • • • • • • • •
• • • • • • • • • •
___,
• • • • • • • • • •

INCREASED SECURITY
County released funding for expanded onsite security
• 6 p.m. to 6 a.m., 7-days a week
• 1 guard at each location
• 24-hour video monitoring service
What’s next
Continue to advocate for 24-hour security
ITEM 10: WINDSOR POINTE UPDATE
7 VISITOR ACCESS CONTROL
• Affirmed Housing installed video enabled controlled
a
ccess
• Photos taken of all visitors
• Residents instructed all visitors to go through front en
trance
• Guests must be escorted by residents or staff
• On-s ite staff review visitor logs with photos
What’s next
Door and gate security improvements
Routine onsite patrol and security audits by the Police Dept.

ITEM 10: WINDSOR POINTE UPDATE
8 {city of
Carlsbad

LEASE ENFORCEMENT
Affirmed Housing taking appropriate legal actions for
violations of lease terms
• Up to and including evictions when needed
ITEM 10: WINDSOR POINTE UPDATE
9 {city of
Carlsbad

INCREASE IN COUNTY SERVICES
• County authorized increase in onsite services
F
rom 20 hours/week to 44 hours/week
Monday – Friday
• County has referred more specialized care for residents What’s next
• County Board of Supervisors requested 7-d ay a week
services
• County staff seeking funding to support request
ITEM 10: WINDSOR POINTE UPDATE
10 {city of
Carlsbad

TRAINING FOR ONSITE STAFF
• Mental health first-a id training provided to onsite staff • Recognize crisis situations
• Response resources when professional help is
n
eeded
ITEM 10: WINDSOR POINTE UPDATE
11 {city of
Carlsbad

INCREASE VETERAN ELIGIBILITY
Developed initial legislative advocacy plan with city lobbyists • H.R. 8340, the Housing Unhoused Disabled Veterans Act • State efforts
Exploring veteran housing vouchers
• Would change veterans preference to requirement
What’s next
• Seek letter of support from Council Legislative Subcommittee • Continue advocacy strategy
ITEM 10: WINDSOR POINTE UPDATE
12 CARLSBAD PREFERENCE
Explored two ways to add local preference
• California Department of Housing & Community
De
velopment
• Advocating for local preference with coordinated entry sy
stem
What’s next
• Explore regional housing analysis
• Continue advocacy at regional level
ITEM 10: WINDSOR POINTE UPDATE
13 {city of
Carlsbad

CALLS FOR SERVICE
Broad term including all 911 calls
• Police, fire and emergency medical
• Hang ups and misdials
• Police follow up visits
• Police-in itiated patrols
Indicates activity, but not necessarily use of police
resources
ITEM 10: WINDSOR POINTE UPDATE
14 {city of
Carlsbad
MARCH – JULY 2024
Windsor Pointe
222 calls for service
Citywide
46,566 calls for service
ITEM 10: WINDSOR POINTE UPDATE
15 {city of
Carlsbad

CALLS FOR SERVICE
ITEM 10: WINDSOR POINTE UPDATE
16 80%
Welfare related, e.g.,
Mental health, assist for EMS
{city of
Carlsbad

MENTAL HEALTH CALLS
ITEM 10: WINDSOR POINTE UPDATE
17 2%
Required 5150 hold
98%
Referred or no follow
up needed
{city of
Carlsbad

CRIMINAL CASES
ITEM 10: WINDSOR POINTE UPDATE
18 Cases
Drugs found, reported and collected for destruction 1
Reported domestic violence 1
Domestic violence arrest 1
Drugs found, reported and collected for destruction 1
Reported domestic violence 1
Under influence of controlled substance arrest *
(banned guest outside of property) 1
Suitcase found, taken for storage 1
Thermostat box broken by resident (vandalism) 1
March – July 2024
APRIL 2022 - JULY 2024
Windsor Pointe
984 calls, 967 hours
$57,820
Citywide
257,532 calls for service
Police personnel budget: $40M annually
ITEM 10: WINDSOR POINTE UPDATE
19 {city of
Carlsbad

HIGH-PROFILE CASES
July 2022
Incident
A friend of a person who lives at Windsor Pointe used the Windsor Pointe address when registering as a sex offender.

Resolution
The registered sex offender, who was not a resident of
Windsor Pointe, was contacted and told to correct the address to show the person’s actual place of residence. The individual was never a resident at the location.

ITEM 10: WINDSOR POINTE UPDATE
20 HIGH-PROFILE CASES
January 2023
Incident
Attempted murder, domestic violence
Resolution
Police responded to a reported domestic violence incident. The suspect was arrested, and the victims were provided appropriate medical care.

ITEM 10: WINDSOR POINTE UPDATE
21 {city of
Carlsbad

HIGH-PROFILE CASES
July 2023
Incident
A resident of Windsor Pointe invited an acquaintance for a visit. The guest was accused of molesting the resident’s child during this visit.

Resolution
Police investigated and were able to locate and arrest the subject.

Residents/family were cooperative with the investigation, and the suspect was sentenced to state prison.

ITEM 10: WINDSOR POINTE UPDATE
22 {city of
Carlsbad

HIGH-PROFILE CASES
Fall 2023
Incident
Water leaked into one of the occupied apartments. The tenant did not grant access to the apartment for several months, delaying the repair.

Resolution
The resident ultimately allowed the property manager to fix the damage and restore the apartment.

ITEM 10: WINDSOR POINTE UPDATE
23 HIGH-PROFILE CASES
June 2024
Incident
A neighbor observed a person entering their yard, acting strangely and urinating. The neighbor called the police.

Resolution
Police investigated and identified the subject, who had no affiliation with Windsor Pointe. The suspect was ultimately arrested.

ITEM 10: WINDSOR POINTE UPDATE
24 {city of
Carlsbad

USE OF POLICE RESOURCES
Need for police response has gone down
• Police encourage residents, neighbors, on-s ite staff to call • More training for onsite staff results in resolution or r
eferral
• Increased referrals to Mobile Crisis Response Team
• When crime occurs, it is addressed
ITEM 10: WINDSOR POINTE UPDATE
25 {city of
Carlsbad

1. Continue to implement identified actions

2. Co ntinue to monitor statistics and trends

3. Co ntinue to work closely with Windsor Pointe to
address issues

NEXT STEPS
26 ITEM 10: WINDSOR POINTE UPDATE
{city of
Carlsbad

WINDSOR POINTE

AFFORDABLE HOUSING
Christie Calderwood, Police Chief
Reid Shipley, Assistant Chief of Police
Mandy Mills, Director, Housing & Homeless Services
August 20, 2024
27 {city of
Carlsbad

Carlsbad City CouncilAugust 20, 2024

Carlsbad City Council
August 20, 2024