Sandra Molina, Code Compliance Manager, provided an overview of the proposed restructuring of the Short-Term Vacation Rental Program. She explained the prior roles of the Code Compliance Department and the Police Department related to the program.
She explained the benefits of the team transitioning from the Police Department to the Code Compliance Department and what the role of staff members will be.
Police Chief George Crum also provided an overview of the Police Department’s role with the Short-Term Vacation Rental Program and the benefit to having the Police Department managing the program. He stated that the calls for service and complaints have subsided due to the enforcement of the Code and that he supports the restructuring of the program to the Code Compliance Department. He assured the City Council that the two departments will work together to ensure the transition is smooth and the Code continues to be enforced.
The City Council expressed concern with the confusion related to who residents should call for service.
Police Chief Crum responded that the calls for service received by the communications center will be dispatched as they come in, with follow-up with Code when necessary.
Doug Evans expressed his support for the STVR Compliance Program. he concurs that communication is important. He expressed his concern with illegal vacation rentals and encouraged staff to stay diligent on this issue.
Ed Emond-Worline thanked staff for their efforts. He questioned if the hotline will continue and if so, suggested one single source phone number so there is no confusion.
He questioned who will set the priority when calls come into the call center.
Diane McAlpine thanked staff for their efforts. She is happy to see the coordination between Code and the Police Department. She urged the Council to consider prohibition of STVRs in HOA communities.
This item was for information and direction only, there was no formal action taken by the City Council.