Technology Master Plan
Budget
Low High
Best Practices
1 Technology Governance Establish IT Governance mechanism to assist in managing implementation of this Plan.H $0 $10,000 $10,000 2 Applications Management Best Practices
Identify application owners and champions
within the Departments to lead improvement
efforts.
H N/A N/A
3 Software Needs Assessment Best Practices
Utilize software needs assessment
methodology to identify gaps in application
functionality for improvement.
H N/A N/A
4 Business Process Reviews
Business process reviews are key to
understanding existing processes and
identifying ways to improve or make them more
efficient.
M N/A N/A
5 Software Selection Best Practices
Best Practice focused on reducing risk and
improving software selection outcomes while
maximizing value through a competitive
selection process.
M N/A N/A
6 Enterprise Applications Implementation Best PracticesFollow PMI based project management principles for all larger or complex projectsM N/A N/A
7 IT Project Planning and Implementation Best PracticesFollow PMI based project management principles for smaller, less-complex projectsM N/A N/A
8 Enterprise Reporting Best Practices
Best practices approach and methods to
utilizing different reporting and business
intelligence tools with enterprise application
systems
M N/A N/A
9 User Training and Support
Develop a Business Applications Training Plan,
then ongoing Office, GIS and Departmental
training budget year-over-year. Recurring
budget item. Training requested by many
departments.
H $0 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000
FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
Technology Master Plan
Budget
Low High FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
10 Cloud Computing
Continue to move enterprise applications to the
cloud. Consider moving Laserfiche to the
cloud. Tyler will sunset on-premise versions of
their ERP product in this decade.
M N/A N/A
11 Data Availability and Management Solution Best
Practice
Best practice for managing data collection and
storage. M N/A N/A
12 Dashboard Preparation and Automation Review, assessment, and selection of performance dashboard needs. M N/A N/A
13 Centralized Land and Parcel Data ManagementMaintaining consistent data and integrations with GIS. H N/A N/A
Departmental Applications and Systems
14 Enterprise Resource Planning (ERP)
Budget for additional vendor support to close
functional gaps, implement new modules (if
necessary), and end-user training.
M $100,000 $250,000 $50,000 $100,000
15 Human Resources System
Budget for additional vendor support to close
functional gaps, implement new modules (if
necessary), and end-user training.
H $25,000 $50,000 $25,000 $25,000
16 NEOGOV Improvements
Budget for additional vendor support to close
functional gaps, implement new modules (if
necessary), and end-user training.
M $25,000 $50,000 $25,000 $25,000
17 Transient Occupancy Tax/Short-Term Vacation Rentals
Implementation in progress to better track
Transient Occupancy Tax and Short-Term
Vacation rentals.
H N/A N/A
18 Land Management System Improvements
Budget for additional vendor support to close
functional gaps, implement new modules (if
necessary), and end-user training.
H $25,000 $100,000 $50,000
19 Code Enforcement Software Budget for a needs assessment to close functional gaps. L $25,000 $50,000 $25,000
20 Work Order/Asset Management System Improvements
Budget for additional vendor support to close
functional gaps, implement integrations (if
necessary), and end-user training.
M $50,000 $100,000 $50,000 $50,000
Technology Master Plan
Budget
Low High FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
21 Fleet Reservations Management SoftwareNeeds assessment and implementation of a new Fleet Reservation Management system.H Ongoing Ongoing $15,000 $5,000 $5,000 $5,000 $5,000 22 Police CAD/RMS Improvements
Budget for additional vendor support to close
functional gaps, implement new modules (if
necessary), and end-user training.
L $25,000 $50,000 $25,000 $25,000
23 Police Cellphone Analysis Software ReplacementBudget for a needs assessment to close functional gaps. M $11,000 $50,000 $30,000 $11,000 $11,000 $11,000 24 Police Ticketing/Citation System ImprovementsBudget for a needs assessment to close functional gaps. H $20,000 $25,000 $20,000
25 Digital Evidence Needs assessment and implementation of new Digital Evidence Software. L $40,000 $100,000 $60,000
26 Fire RMS Improvements
Budget for additional vendor support to close
functional gaps, implement new modules (if
necessary), and end-user training.
H $20,000 $45,000 $45,000
27 Fire Pre-Planning Software Software to pre-plan building fires and track inspections. H $30,000 $60,000 $40,000
28 Electronic Content Management System (ECMS)
Citywide document management and records
management system. Budget for consultant
support to assist the City with transforming its
records into digital storage.
H $150,000 $500,000 $100,000 $50,000 $50,000 $50,000 $50,000 29 Agenda Management Support the ongoing implementation of OneMeeting. H $25,000 $50,000 $50,000
30 Contract Management Software Needs assessment and implementation of new Contract Management System. M $25,000 $50,000 $40,000
31 Digital Signatures Software
Annual subscription and integration. Working
to expand digitial signature use based on
policy.
L N/A N/A
32 New Parks Reservation Software Needs assessment and implementation of a new Parks Reservation System. H $10,000 $30,000 $25,000
Technology Master Plan
Budget
Low High FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
33 Project Management Software Needs assessment and implementation of new Project Management Software. M $5,000 $5,000 $5,000 $5,000 $5,000 34 Contact Management Software Needs assessment and implementation of a new Contact Management System. H $500 $500 $500 $500 $500 35 Microsoft Office 365 and Teams Budget for additional vendor support to close functional gaps and end-user training.H $50,000 $125,000 $25,000 $25,000 $25,000 $25,000 $25,000 Smart Technologies
36 Website Improvements
Budget dollars included for this initiative is for
additional services and/or functionality to
improve the overall citizen experience and train
staff.
L $25,000 $50,000 $50,000
37 Request Management Software Needs assessment and implementation of a Request Management system. L $25,000 $50,000 $12,000 $7,000 38 E-Filing Systems - Public Access
Assessment of needs and potential new
software to meet City e-filing and Form 700
needs.
L $7,500 $7,500 $7,500 $7,500 $7,500
39 Mass Outbound Communications System
A mass outbound communication system is
recommended to improve communications for
reverse-E911 and non-emergency events.
H $25,000 $25,000 $26,000 $26,000 $27,000
40 E-Billboards Needs assessment and implementation for eBillboards. H $125,000 $140,000 $130,000 $25,000 $25,000 $25,000 $25,000 41 Centralized HVAC Monitoring/Management SystemNeeds assessment and implementation of a Centralized HVAC Monitoring system.M $50,000 $100,000 $20,000 IT Infrastructure
42 Building, Door, and Gate Access Control Needs assessment and standardization across the City. M $15,000 $60,000 $40,000 $40,000 $40,000 $40,000 43 Computer Equipment Replacement PlanningPC and MDC replacement, Telco/Server UPS Replacement H $900,000 $1,100,000 $152,000 $152,000 $277,000 $152,000 $152,000 EOC laptops, EOC projector setup EOC laptop replacement and projectorM $40,000 $75,000 $45,000 44 Firewall Upgrade Cybersecurity improvements M $50,000 $75,000 $65,000 Ongoing
Ongoing
Ongoing
Ongoing
Technology Master Plan
Budget
Low High FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
Managed Detect and Response Cybersecurity improvements H $106,000 $150,000 $109,000 $86,000 $86,000 $86,000 $86,000 45 Council Chambers Audiovisual Upgrade Improvements to council chambers audiovisual technology. H $150,000 $250,000 $350,000
46 Server Upgrades Upgrade server hardware, operating systems and SQL. Last replacement 2021 M $400,000 $550,000 $55,000 $450,000 $60,000 47 Network Upgrade
Improve network documentation. Switches,
Routers, Wi-Fi. Increase segmentation. Last
replacement 2018.
M $400,000 $600,000 $580,000
48 Fiber Optic Master Plan
Work with third-party to prioritize
implementation of fiber connections to City
facilities. Need fiber infrastructure master plan.
H $0 $200,000 $150,000
49 Public Wireless Network (Wireless Expansion)
Replace Spectrum wireless with City-owned
wireless in parks. Dependent on fiber
installation.
L $100,000 $200,000 $50,000 $50,000
50 Internet Bandwidth
Diversify City internet between City Hall and
offsite backup location (future Disaster
Recovery facility).
H $10,000 $25,000 $25,000
51 Office 365 Software Upgrades
Upgrade to M365 G5, move shared directories
to SharePoint. Investigate InTune for endpoint
management.
H $500,000 $600,000 $175,000 $175,000 $200,000 $200,000 $200,000 52 Public Safety Vehicle Communications Dual-simm modems and dual cellular service to improve field communications H $250,000 $300,000 $79,200 $68,700 $31,200 $31,200 $31,200 53 Public Safety Radio System
Police and Fire are moving to Riverside County
Public Safety Emergency Communications
(PSEC) system.
H $750,000 $1,100,000 $369,545 $370,239 $370,965 $371,729 $372,532 54 Public Safety Video Upgrades existing cameras and increase storage. Implement video at each Park.M $750,000 $1,000,000 $50,000 $645,000 $320,000 Laserfiche SaaS Migrate to Laserfiche Cloud M $60,000 $150,000 $90,000 $60,000 $60,000 $60,000
Technology Master Plan
Budget
Low High FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
Tyler SaaS Migrate Tyler Systems to SaaS M $200,000 $300,000 $210,000 $210,000 $215,000 $215,000 Cybersecurity
55 Audit Logs and Log Management Regularly monitor logs using existing tools.H N/A N/A 56 IT Cybersecurity Best Practices Engage third-party SME to assist in implementing Network Access Control solution.H $10,000 $25,000 $15,000 57 Backups Implement cloud-based backup solution.H $200,000 $300,000 $60,000 $60,000 $60,000 $66,000 $66,000 58 Disaster Recovery Planning and Business Continuity Panning Update disaster recovery plans. Develop
business continuity plans. 1) Utilize secondary
City site for PD. 2) Cloud based recovery City
Hall.
M $10,000 $40,000 $40,000
59 Disaster Recovery Site Implementation Implement PD secondary site DR. H $175,000 $300,000 $100,000 $75,000 $100,000 60 IT Security Assessment Best Practice to conduct IT Security Assessment every 3 years. M $50,000 $70,000 $25,000 $35,000 61 Records and Data Retention
Investigate Email archiving options and
procure. Eliminate use of .PST files and zip
files for off-boarded accounts.
M $150,000 $200,000 $30,000 $30,000 $30,000 $32,500 $32,500 IT Operations
62 Identity and Access Management
Develop city-wide policies and procedures for
onboarding/offboarding. Expand use of single
sign on. Expand use of MFA.
H $0 $10,000 $5,000
63 IT Policies and Procedures Develop library of IT policies and procedures.H $10,000 $15,000 $15,000 Telecommunications
64 VoIP Phone Improvements Functionality improvements and training.M $10,000 $15,000 $15,000
Technology Master Plan
Budget
Low High FY 2028-2029 FY 2027-
2028
FY 2024-
2025
FY 2025-
2026
FY 2026-
2027
Initiative No.Technology Initiatives Comments
Priority
Budget Range
65 VoIP System Upgrade Conduct RFP and move VoIP to cloud.M $300,000 $400,000 $35,000 $130,000 $96,000 $96,000 $2,052,745 $2,944,939 $2,935,165 $2,102,429 $1,699,232
*Other Funding Sources (Funded, Planned and/or Estimated) PEG Fund Offset Council Chambers A/V Upgrade 350,000 - - Permit Technology Fees Use for Land Management related
improvements. 210,000 210,000 215,000 215,000 IT Budget Backup system 60,000 - - - Website Improvements Funded 50,000
PD Budget PSEC Radios 325,893 - - - Agenda Management Funded 25,000 - - - $460,893 $560,000 $210,000 $215,000 $215,000
$1,591,852 $2,384,939 $2,725,165 $1,887,429 $1,484,232
5-Year Totals $10,073,618