FEBRUARY 2, 2022
Marketing & Account
Service Update
Marketing, Regulatory, & Legislative
Subcommittee Meeting
Agenda Item: 5
2 AGENDA
1. Overview of Q1/Q2-2022 – Marketing, Account Services, & Public Engagement
2. Critical Efforts
• Transitions to Renewable 100
• Time of Use Updates
• Customer Debt Repayment
• New Community Inclusion
Agenda Item: 5
First Half of 2022
3 January February March April May June
Brilliant 100 Sunset CAPP Funds CAPP credit on bills City of Tracy Residential Time of Use Transition
AlCo TOU Bill
Protection Credits
begin
Annual Rate Setting
Renewable 100
Transitions for
Albany, Dublin,
Hayward, Pleasanton
Residential Renewable
100 Transitions for
Berkeley and San Leandro
Board decision on new
city requests to transition
to Renewable 100 in
October 2022
Reinstate payment
policies? Joint Rate Mailer
PG&E Disconnection
Moratorium over PG&E Rate Increase NEM Annual True-Up NEM 3.0 launches? Stockton Decision on
EBCE?
Termination Fee begins
for Newark, Pleasanton,
Tracy (1-year anniversary)
AMP First Anniversary
(debt write off for
qualifying customers)
Hyperlocal Sponsorships
awarded
Roots Season Opener
Agenda Item: 5
4 Renewable 100 Transitions
JANUARY 2022
• Residential/Commercial: Current Brilliant 100 default, transition to Renewable 100 (Albany, Hayward, Pleasanton) • Residential only: Current Bright Choice default, transition to Renewable 100 (Dublin) • Residential/Commercial: Voluntary Brilliant 100, transition to Bright Choice (All) MARCH 2022
• Residential only: Current Bright Choice default, transition to Renewable 100 (Berkeley, San Leandro) OCTOBER 2022
• Commercial only: Current Bright Choice default, transition to Renewable 100 (Berkeley, San Leandro) • TBD: Dublin Commercial, Emeryville
Agenda Item: 5
Enrollment Updates
5 Note: “All EBCE” includes those voluntary Brilliant 100 customers that were transitioned to Bright Choice in January 2022.
Customers that act are more frequently staying with EBCE on Bright Choice rather than choosing to return to PG&E.
• Take-away: Customers are making informed choices
• Comparison: Malibu and Sierra Madre ~0.5% opt out and 3% opt down Agenda Item: 5
Changes in Delta
6 2.99%
5.14%
6.38%
4.98%
5.47%
Current total
opt out %
Agenda Item: 5
7 Residential TOU Updates
All of PG&E to
end of 2021
Alameda
County
City of
Tracy
Transition Date Oct 2020-Dec 2021 May 2021 April 2022
Current E1 Customer Count 654,924 167,059 19,500
Current TOU Customer Count 1,225,914 378,493 7,559
% Current on E1 27% 31% 72%
Declined to Transition 17%* 17%* TBD
• PG&E Tracy Notifications: January and March 2022 (not co-branded) • Alameda County Bill Protection: Analysis will begin May/June 2022 * Delta between % current E1 and % declined to transition = ineligible or deferred Agenda Item: 5
8 Customer Debt Repayment Programs
• Solar Discount (Disadvantaged Communities Green Tariff - DAC-GT): Enrollment of ~1500 customers began in 2021. Continue to enroll customers as capacity available, applying 20% to customer bills.
• Arrearage Management Plan (AMP) anniversary: Initial AMP enrollment began in February 2021. Customers that participate for the full 12 months receive debt reduction for eligible past due balance.
• Percentage of Income Payment Plan (PIPP): Currently working on marketing and implementation plan. Marketing roll-out expected in after June. • California Arrearage Payment Program (CAPP): EBCE expecting ~$8M to support past-due balances for residential customers. Bill credits must be applied by April 1.
Agenda Item: 5
9 Milestones for New Community Inclusion
• December 2021/January 2022: EBCE internal coordination meetings and external meetings with Stockton city staff
• January 2022: Request additional data from PG&E for load analysis • February 2022*: Local Staff Memo to Stockton City Council • March 2022*: Council action regarding EBCE JPA membership • Requires two votes on the ordinance and resolution to join JPA • April/May 2022*: EBCE Board membership consideration of Stockton • December 2022: Submit Implementation Plan addendum to CPUC • 2023: One-year wait period
• 2024: earliest possible Stockton enrollment
* Subject to change
Agenda Item: 5