Customer Programs Update:
Energy Team & Efficient Cooling
for Low Income Customers
October 10, 2024
Agenda
2 CPA Energy Team
Efficient Cooling for Low Income Customers
Q&A
Informational Item:
Today’s presentation provides an update on two of CPA’s newest Customer Programs.
Energy Team
Overview
4 The Energy Team provides personalized energy solutions for energy efficiency and electrification upgrades to help residential and small business customers make informed
decisions.
• Free virtual energy assessments and customized
electrification plans to help guide decisions about what upgrades to pursue
• Support for how to maximize cost savings from local,
state and federal rebates and tax credits.
• Central hub of information to connect customers with
other relevant CPA programs and assistance.
The Energy Team was launched September 2024
Energy Team Services
5 Personalized technical assistance
Virtual energy assessments and
customer electrification plans
Rebate-finding tools
Contractor-finding resource
Referrals to CPA programs and other
offerings
Online tools to estimate the costs and
benefits of heat pumps, EVs and solar
installations (coming in Q4)
Customized Energy Assessments
6 After an initial conversation with an
Energy Team member, schedule a time
for a home or small business assessment:
Use your phone or laptop
Typically takes 30-60 minutes
Receive a customized electrification
plan
Provides multiple approaches to
electrify given current electrical panel
capacity
Receive links to rebates and
contractor-finding tools
Example Electrification Plan: Maximize
Existing Panel Capacity Scenario
Coming in Q4
7 Choose Tools: Online savings
calculators
• Heat pump hot water heaters
• Heat pump space heaters
• Electric vehicles
• Solar installations
Call on the Team
8 Step 1:
Go to website
www.cleanpoweralliance.org/energyteam
Step 2:
Fill out the Welcome Form, a simple
questionnaire to help advisors best serve you
Additional Ways to Contact
Your Energy Team
9 Call 866-982-3080
weekdays from 9am -5pm
Email Energy Team at
[email protected]
Chat through program website
Websites and marketing available in English
Spanish and Simplified Chinese
• Call-center support available in additional
languages (with translator service)
• Chat is only available in English (currently)
Marketing and Outreach
10 • CPA awareness campaign will begin with radio,
streaming and search engine marketing
• Short window due to election and holidays; begins
September 30th and runs through mid/late October
Phase 1
• Begins in early 2025
• Includes: Social media, postcards, email, YouTube,
digital out of home, and events
Phase 2
• Find Energy Team factsheet on
the Community Portal
• Talk to your community about
how they can use the Energy
Team
What Can You Do?
Efficient Cooling for Low
Income Customers
Background
Earlier this year CPA and Los Angeles County agreed to a change of the implementation date for CARE customer’s 100% Green Energy default to first quarter 2027. This change in transition date frees up approximately $6 million in revenue through the end of fiscal year 2026-2027.
Per Board-approved budget CPA will devote that savings over the next three fiscal years to provide an alternative benefit to customers on low-income assistance rates (CARE or FERA) across our service territory.
CPA recognizes and seeks to address the importance of healthy communities, including those disproportionately affected by air pollution and climate change 1 Increasing access to energy-efficient air conditioning promotes public health and decreases the cost of operation. Efficient equipment can also enable participation in demand response programs to support grid reliability, both of which reduce costs for CPA and its customers.
1 Clean Power Alliance of Southern California Joint Powers Agreement Section 8(m) Extreme Heat and Public Health
13 Climate hazards, such as extreme heat, are increasing in severity and frequency due to climate change. LA County and national studies have shown that it causes more deaths annually than any other climate-related hazard.
To-date policy efforts have been focused on workplaces, not homes. We have minimum safe indoor air temperature requirements for heating in residential settings but not maximum temperature levels that could require cooling.
LA County Department of Public Health in coordination with the Chief Sustainability Office has been directed to investigate a safe maximum indoor temperature threshold for dwellings. Installing or upgrading dwelling units can be costly, particularly for low-income residents and property owners who serve them.
This CPA rebate program will be supportive of LA County’s efforts and help to protect vulnerable populations from extreme heat in residential buildings by supporting both tenants and property owners.
Multifaceted Program Approach
14 Decisions about cooling equipment are made by both occupants and building owners/operators.
• Occupants, owners or tenants, typically have the ability to use equipment that does not require advanced installation or building modifications • For rentals properties, building owners or managers need to be involved if equipment requires electrical changes or contractor driven installations CPA program commits $6M over three years to address both of these audiences through two programmatic pathways :
1. Consumer Instant Rebate
2. Technical Assistance and Incentives for Property Owners Consumer Instant
Discount
15 Partnering with Golden State Rebates allows for
incentive layering and leverages existing platform
and infrastructure to minimize implementation
costs
CPA customers on CARE or FERA will receive a
combined point-of-sale discount of $300 ($210
from CPA and $90 from energy efficiency funds)
applied to their purchase, reducing immediate
upfront cost for customers.
$3.3 million in funding to incentivize 15,000
room/window air conditioners. Launch expected in
in October/November 2024, with marketing push in
spring of 2025.
Will coordinate with other state and regional
programs
Implementation Approach:
Contract amendment with
CLEAResult (administrator of the
Energy Team for Not-To-Exceed
amount of $116,700 includes:
• 3-year program administration
• CPA specific website tile on
Golden State Rebates web
portal
• Customer validation
• Retailer training and
communication
• Layering with existing $90
energy efficiency incentive
Instant Rebate Customer Journey
16 Step 1:
Go to website and enter
information to validate
eligibility
Step 2:
Select Lowe’s, in-store or
online, or Home Depot
online with store pick-up
Step 3:
Apply coupon to purchase
of ENERGYSTAR® room
air conditioning unit
Technical Assistance and
Incentives for Property
Owners
17 Program will target small and medium multifamily
buildings in need of support to maintain healthy
indoor air temperatures
Provides technical support for landlords to evaluate
options and feasibility for efficient cooling and
strategies for passive cooling
Adoption of efficient cooling will reduce energy use,
providing cost savings benefits to CPA and tenants.
Owners of properties serving CARE/FERA customers
or those within a disadvantaged community (DAC)
will be eligible for incentives to offset costs of
efficient cooling building retrofits
Implementation Approach:
• Request for Proposal (RFP) for a
vendor to provide technical
support and landlord
engagement (Q4 2024)
• Launch program outreach in
spring 2025
• Budget of $2.7 million for
technical assistance and
incentives
Questions