SAN FRANCISCO PUBLIC UTILITIES COMMISSION
Whereas, Ms. Lisa Diep provided 34 years of exemplary service to the City and County of San Francisco since September 14, 1987; and
Whereas, Ms. Diep began her career with the City Community College as an Account Clerk in 1987 and then joined the San Francisco Water Department, Commercial Division, now known as San Francisco Public Utilities Commission, Customer Services Bureau, as a Water Services Clerk in 1988, and from there ascended the ranks to Senior Water Services Clerk in 1990, Senior Accounting Machine Operator in 1995, Commercial Division Assistant Supervisor in 1999, and as a Customer Service Billing and Collection Manager in 2008; and Whereas, As Customer Service Billing and Collection Manager Ms. Diep was responsible for the customer service, billing and collection of retail electric services, land leases and permits as well as the customer care for CleanPowerSF; and
Whereas, During her tenure as Manager of retail electric services Ms. Diep led two successful electric billing system implementations, of which the most recent one was the implementation of an Oracle Customer Information System that launched in April 2021; and Whereas, In her capacity as Manager Ms. Diep was an exceptional leader; she performs her duties and responsibilities with exceptional efficiency; she had a strong work ethic, positive attitude and was well respected by her staff and peers; she consistently produced high-quality work with admirable dedication; and
Whereas, On December 11, 2021 Ms. Diep retired from SFPUC after 34 years of exemplary service; now, therefore, be it
Resolved, /T_hat this Commission hereby expresses its sincere appreciation and gratitude to Ms. Diep on her contributions to the SFPUC; and be it further Resolved, /T_hat this Commission wishes Ms. Diep a long and prosperous retirement.
Ed Harrington, Commissioner
Tim Paulson, Commissioner
Anson Moran, President Newsha Ajami, Vice President Sophie Maxwell, Commissioner