Presentation to Commission
January 25, 2022
Daniel Young, Manager of Customer Programs
SFPUC Power Enterprise
Customer Programs Update
1 SFPUC
Customer Program Offerings
Customer
Need
Programs for HHP
Customers
Programs for
CleanPowerSF Customers
Affordability Affordable Housing Outreach Budget Billing, Arrearage Management Plan
eMobility EV Charge SF, Low Carbon
Fuel Standard Partnerships
eMobility*
Energy
Efficiency and
Decarbonization
Blueprint for Savings,
General Fund EE Retrofits,
Modeling for Savings,
Upgrade for Savings
Community Food Service EE*,
Heat Pump Hot Water Heaters*
Load Shifting Peak Day Pricing Pilot
Renewable
Energy
General Fund Renewable
Energy Projects, GoSolarSF,
Hetch Hetchy Power
Premium (Green Tariff), Net
Energy Metering
DAC Community Solar*,
SuperGreen Saver (DAC Green
Tariff)*, Feed-in-Tariff*,
GoSolarSF, Low Income
Inverter Replacement, Net
Energy Metering
2 *Programs in development
Customer Program Development Process
Needs Assessment;
Environmental Justice and
Racial Equity Review
Market/Technology/Industry
Research Final Program Design
Implementation and
Marketing Planning Available to Customers! Monitoring and Improvement
3 Low Income Solar Inverter
Replacement Program
What Funding to keep older solar PV
systems working; $1M over 10 years
Why Once inverter warranties expire, low-
income customers can be left with
stranded systems
How Rebates, through participating solar
contractors, to inspect, repair, and/or
replace out-of-warranty solar
inverters; up to $3,000 per customer
Who Low-income residential customers
who previously received GoSolarSF
low-income solar incentives
When Available since November 2021
4 EV Charge SF
What Incentives to accelerate the transition
to zero-emission electric vehicles
Why Reduction in GHG emissions from the
transportation sector is critical to
meeting future climate goals
How Cash rebates of up to $3,600 per
vehicle stall to incentivize the
installation of electric vehicle chargers
and charging infrastructure; technical
support to help program participants
optimize charging plans
Who New building developers; managers &
tenants of new buildings
When Available since December 2021
5 OUR MISSION: To provide our customers with high-quality, efficient and reliable water, power and sewer services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
525 Golden Gate Avenue, 7th Floor
San Francisco, CA 94102
T 415.554.3155
F 415.554.3161
TTY 415.554.3488
Update on Power Enterprise Customer Programs
January 2022
The Power Enterprise provides numerous customer programs to both Hetch Hetchy Power and CleanPowerSF customers. Through rebates, specially designed rates and services, and other incentive structures, these programs help customers use energy as efficiently as possible, save money, and participate in San Francisco’s clean energy future. Customer programs are essential to achieving Power’s Business Plan objective to provide high-quality service to current customers and grow our customer base.
Customer programs also promote local investment, equity in clean energy, and stewardship and conservation of our Hetch Hetchy and other resources.
This update discusses our guiding principles in developing programs, budget, program specifics including status and timeline, and staff engaged in the work.
GUIDING PRINCIPLES
Our customer programs strive to meet our customers’ needs, the business needs of the Enterprise, and environmental justice and City priorities like support for affordable housing and Covid-19 recovery (affordability). Power uses the following guiding principles when designing and implementing programs:
• Advancing building efficiency and decarbonization;
• Equity in access to clean energy services;
• Helping customers manage their energy bills;
• Improving utilization of electricity generating assets and reducing energy supply costs for ratepayers;
• Local investment in clean energy technologies; and
• Stewardship and conservation of Hetch Hetchy resources
BUDGET
Last fiscal year (2020-21), Power spent approximately $2.5 million on customer programs, including staff time for program development and operations, as well as incentives. In the current fiscal year Power plans to roughly match this level of spending, assuming good participation in existing programs and newly available programs. As new programs come online in future years, we expect the annual budget to grow accordingly.
2 PROGRAM DETAILS
The table below provides a comprehensive list of Power’s customer programs. They are grouped by the following topic areas:
• Affordability;
• eMobility;
• Energy Efficiency and Building Decarbonization;
• Load Shifting; and
• Renewable Energy
For each program, we have included detail on:
• Eligible customers (Hetch Hetchy Power, CleanPowerSF, or both); • Relevant guiding principles; and
• Status (Active, Available Soon, or In Development).
Please note that “Active” programs (color coded in green) have approved budgets and are currently available to customers. “Available Soon” programs (color coded in yellow) have Commission approval and will be made available to customers soon. “In Development” programs (color coded in blue) will be presented to the Commission for review and approval, if needed. Programs that are not yet active have estimated availability dates in the Status column as well. In the table, programs are sorted first by status, then listed in alphabetical order.
When available, we have provided a hyperlink to more information about the prog ram under discussion.
3 POWER ENTERPRISE CUSTOMER PROGRAM DETAILS
Program Eligible
Customers Guiding Principles Status
Affordability
Affordable Housing Customer Outreach
Conservation kits with education materials and energy
resources (e.g., LED light bulbs) for affordable housing tenants.
Hetch Hetchy
Power
• Helping customers manage their energy
bills
• Stewardship and conservation of Hetch
Hetchy Resources
Active
Arrearage Management Plan (AMP)
Payment plan program available to customers with overdue energy bills who are enrolled in the CARE or FERA assistance programs. Customers participating in AMP may receive up to $8,000 in energy debt forgiveness.
CleanPowerSF • Helping customers manage their
electricity bills Active
Budget Billing
Bills that average out costs across 12 months of usage and charge customers about the same amount each month to help them avoid big swings in their monthly payments.
CleanPowerSF • Helping customers manage their energy
bills Active
eMobility
EV Charge SF
Technical assistance and rebates to support EV charging infrastructure in new and remodeled buildings.
Hetch Hetchy
Power (and
CleanPowerSF
in the future)
• Local investment in clean energy
technologies Active
Low Carbon Fuel Standard (LCFS) Partnerships
Hetch Hetchy
Power
• Local investment in clean energy
technologies Active
4 Program Eligible
Customers Guiding Principles Status
Services and guidance for customers using Hetch Hetchy
Power Premium to enroll their transportation electrification accounts for generating California ARB’s LCFS credits.
eMobility
Incentives and services to support electrifying forms of transportation that do not include the car.
CleanPowerSF • Local investment in clean energy
technologies
In Development
(Mid 2022)
Energy Efficiency and Building Decarbonization
Blueprint for Savings
Design assistance and financial incentives to building owners and design teams planning to construct highly energy efficient nonresidential buildings 50,000 square feet or larger.
Hetch Hetchy
Power
• Building efficiency and decarbonization
• Helping customers manage their energy
bills
• Stewardship and conservation of Hetch
Hetchy resources
Active
General Fund Energy Efficiency Retrofit Services
Plan and implement comprehensive energy retrofit projects in municipal buildings to reduce energy use, save money, and upgrade customer facilities.
Hetch Hetchy
Power
• Building efficiency and decarbonization
• Helping customers manage their energy
bills
• Stewardship and conservation of Hetch
Hetchy resources
Active
Modeling for Savings
Financial incentives to building owners planning to construct highly energy efficient nonresidential buildings under 50,000 square feet.
Hetch Hetchy
Power
• Building efficiency and decarbonization
• Helping customers manage their energy
bills
• Stewardship and conservation of Hetch
Hetchy resources
Active
Upgrade for Savings
Financial incentives and technical support to help customers make significant upgrades to energy-efficient equipment, Hetch Hetchy
Power
• Building efficiency and decarbonization
• Helping customers manage their energy
bills
Active
5 Program Eligible
Customers Guiding Principles Status
systems, and operational practices in existing nonresidential buildings.
• Stewardship and conservation of Hetch
Hetchy resources
Heat Pump Water Heater (HPWH) Incentives (Regional
Program run by The Energy Council)
Workforce training to contractors and distributors about HPWH technology and incentives to contractors for each HPWH
installed.
CleanPowerSF
(and perhaps
Hetch Hetchy
Power in the
future)
• Building efficiency and decarbonization
• Local investment in clean energy
technologies
Available Soon
(Early 2022)
Community Food Service Energy Efficiency Program
Technical assistance and incentives for energy efficient appliances to local food service businesses and organizations.
If approved, this program will use ratepayer funds allocated by the CPUC.
CleanPowerSF
• Building efficiency and decarbonization
• Equity in access to clean energy
• Helping customers manage their energy
bills
• Local investment in clean energy
In Development
(2022)
Load Shifting
Peak Day Pricing Pilot
Financial incentives for businesses to reduce electricity use during the most expensive and carbon intensive periods of the day for electricity supply (4 - 9 p.m.).
CleanPowerSF
• Helping customers manage their energy
bills
• Improving utilization of electricity
generating assets, reducing energy
supply costs
Active
Renewable Energy
GoSolarSF
Financial incentives to help residents and businesses install solar panels on rooftops, and installer commitments to
workforce development.
Hetch Hetchy
Power and
CleanPowerSF
• Equity in access to clean energy
• Local investment in clean energy
• Stewardship and conservation of Hetch
Hetchy resources
Active
6 Program Eligible
Customers Guiding Principles Status
Hetch Hetchy Power Premium
100% renewable energy that meets California’s Renewable Portfolio Standards (RPS) provided to customers at a
reasonable rate.
Hetch Hetchy
Power
• Improving utilization of electricity
generating assets and reducing energy
supply costs for ratepayers
• Stewardship and conservation of Hetch
Hetchy resources
Active
Low-income Inverter Replacement
Financial incentives to replace aging solar inverters for low- income customers who installed solar panels as part of the GoSolarSF program.
CleanPowerSF
• Equity in access to clean energy
Improving utilization of electricity
generating assets, reducing energy
supply costs
• Local investment in clean energy
Active
Net Energy Metering
Bill credits to customers with on-site renewable energy systems when they generate more energy than they need.
Hetch Hetchy
Power and
CleanPowerSF
• Improving utilization of electricity
generating assets, reducing energy
supply costs
• Stewardship and conservation of Hetch
Hetchy resources
Active
Disadvantaged Community - Community Solar
100% renewable energy supplied by a local project at a 20% discount provided to customers residing in disadvantaged communities.
CleanPowerSF
• Equity in access to clean energy
• Local investment in clean energy
In
Development
(2023-2025)
Feed-in Tariff for In-City Renewable Generation
Ability for local renewable energy projects to sell their power to CleanPowerSF under a tariff structure.
CleanPowerSF • Local investment in clean energy
technologies
In Development
(TBD)
SuperGreen Saver (Disadvantaged Community - Green
Tariff)
100% renewable energy at a 20% discount provided to low- income customers in disadvantaged communities.
CleanPowerSF • Equity in access to clean energy
• Local investment in clean energy
In Development
(Early 2022)
7 STAFF
Effective planning and delivery of customer programs requires input from across the Power Enterprise as well as key support from SFPUC Divisions such as Communications and Finance.
The following outlines the Power Enterprise staff members who have primary responsibility for developing and implementing Power’s customer programs.
AGM,
Power,
Barbara Hale
Deputy Manager, Programs
& Planning,
Catherine Spaulding
Manager, Customer Programs
and Redevelopment,
Sam Larano
Manager,
Customer Programs,
Daniel Young
Utility Specialist,
Terry O'Sullivan
Utility Specialist,
Russell Stepp
Utility Analyst,
Lauren Hubbert
Utility Analyst,
Rosie Scott
Deputy Manager,
CleanPowerSF,
Michael Hyams
Manager, CleanPowerSF
Customer Solutions,
Vacant
Utility Specialist,
Ross Nakasone
Utility Analyst,
Andrew
Bevington
Utility Analyst,
Brittani Gallagher
8 Other Power staff who play a key role in the delivery of customer programs include Power’s Distributed Energy Resources team (General Fund Energy Efficiency Retrofit Services) and Customer Engagement team (Affordable Housing Customer Outreach). Power staff also coordinate and partner with other City departments, including Department of Environment and Mayor’s Office of Economic and Workforce Development.