DEPARTMENT
Power
AGENDA NO. 8
MEETING DATE
November 28, 2023
AGENDA ITEM
Public Utilities Commission
City and County of San Francisco
Approve Power Enterprise Levels of Service Goals and Objectives: Regular Calendar Project Manager: Catherine Spaulding
Approve Power Enterprise Levels of Service Goals and Objectives
Summary of
Proposed
Commission Action:
Approve Power Enterprise Levels of Service Goals and Objectives.
Background: Levels of service are a ctions or standards that must be met and/or managed to satisfy the mission of the San Francisco Public Utilities Commission (SFPUC) and the expectations of ratepayers . The 2020 SFPUC Strategic Plan required each enterprise to develop quantifiable operational and capital levels of service goals.
The Power Enterprise established levels of service in 2020 for both the Hetch Hetchy and CleanPowerSF programs. Power’s levels of service include five goals that are aligned with Power’s
functional budget
categories: power supply, power transmission, power distribution, City programs, and Power administration. These goals emphasize the delivery of reliable and clean energy at competitive prices, safe and reliable programs, effective customer service, and operational excellence and sustainability . Supporting these five goals are 19 objectives which provide further detail on how the five goals will be met. Associated with these 19 objectives
are nearly 100 detailed
performance metrics that allow the Power Enterprise to measure annual progress on meeting the goals and objectives.
Power’s Levels of Service Goals and Objectives are restated below and are attached.
Power’s Levels of Service Goals and Objectives
Power Supply - Provide reliable, clean energy at competitive prices in support of City-wide climate goals
Agenda Title: Approve Power Enterprise Levels of Service Goals and Objectives Commission Meeting Date: November 28, 2023
• Provide cost-competitive GHG-free and renewable power to support or exceed City-wide climate goals;
• Ensure sufficient capacity, energy supply, and flexibility to serve all existing and future load; and
• Reduce the carbon footprint of electricity supply through energy efficiency, local renewable generation, and fuel switching.
Power Transmission - Provide cost-effective and reliable transmission services
• Strategically invest in transmission infrastructure and services to increase reliability of electricity services.
Power Distribution - Provide cost-effective and reliable distribution services
• Provide reliable distribution services through interconnection with the distribution grid;
• Deploy City-owned infrastructure in development and
redevelopment areas poised for growth;
• Effectively manage all assets by performing regular asset inventories, preventive inspections, monitoring and
maintenance, and repair and replacement work;
• Minimize frequency and duration of unplanned outages on the SFPUC-controlled distribution system; and
• Prepare for the acquisition of PG&E assets needed to provide electric service throughout San Francisco.
City Programs - Maintain safe and reliable streetlights and offer valuable customer programs
• Maintain safe streetlights and implement upgrades and new projects as requested;
• Respond promptly to streetlight outages and emergencies; and • Incentivize customers to invest in energy efficiency, decarbonization and other measures that support local clean energy development and job creation.
Power Administration - Enhance customer and user satisfaction through effective customer service and achieve operational excellence and sustainability
• Customer Service - Promptly and courteously establish service and respond to customers;
• Rates - Ensure rates are equitable, cost-based, stable, and affordable;
• Equity - Foster equity and support low-income customers; Agenda Title: Approve Power Enterprise Levels of Service Goals and Objectives Commission Meeting Date: November 28, 2023
• Outreach - Provide active marketing, education, and public outreach activities;
• Planning - Evaluate and plan for changing conditions that influence Power’s ability to meet State requirements and achieve levels of service;
• Regulatory Compliance - Meet sustainability plans, climate goals, and other regulatory requirements; and
• Workforce – Attract, develop, and retain a safe, healthy, productive, diverse, and well-equipped workforce.
The Power Enterprise uses levels of service data to evaluate, improve, and allocate resources, and collects levels of service data annually .
Each year, staff is asked to set a target for each of the nearly 100 metrics, and at the end of the year, staff is asked to provide data on whether targets were met. If a target is not met, Power uses this as an opportunity to learn how to perform or plan better next time and identify what additional resources might be needed
to be more
successful in the future. The annual collection of levels of service data is the first step in Power’s annual planning process. Power times the collection of the data so that it aligns with and informs the development of annual staff performance plans as well as operational and capital budget requests.
Environmental
Review:
On November 14 , 2023, the San Francisco Planning Department determined the proposed 2023 Power LOS Goals and Objectives would not meet the definition of a project under CEQA Guidelines sections 15378 and 15060(c)(2) because they would not result in a direct or indirect physical change in the environment. An SFPUC memo to San Francisco Planning Department concerning the Level of Service Goals and Objectives and the San Francisco Planning Department determination that the Level of Servic e goals and objectives are not a project under CEQA can be found here: https://sfpuc.sharefile.com/d- s1239042066754248a798631801724e8b
Results of Inaction: Disapproval of the attached resolution will require the SFPUC to continue to operate without approved levels of service goals for the Power Enterprise.
Recommendation: SFPUC staff recommends that the Commission adopt the attached resolution.
Attachment: 1. SFPUC Power Enterprise Levels of Service Goals and Objectives
PUBLIC UTILITIES COMMISSION
City and County of San Francisco
RESOLUTION NO.
WHEREAS, The San Francisco Public Utilities Commission (SFPUC or Commission) provides electric service to customers through the Hetch Hetchy Power and CleanPowerSF programs; and
WHEREAS, The SFPUC 2020 Strategic Plan requires enterprises to develop quanti fiable levels of service goals; and
WHEREAS, Levels of service are actions or standards that must be met and/or managed to satisfy the mission of the SFPUC and the expectations of ratepayers; and WHEREAS, The Power Enterprise has established levels of service goals and objectives including both the Hetch Hetchy Power and CleanPowerSF electric service programs; and WHEREAS, Power Enterprise’s levels of service include five goals that address power supply, power transmission, power distribution, City programs, and Power administration; and WHEREAS, Power Enterprise’s levels of service goals emphasize the delivery of reliable and clean energy at competitive prices, safe and reliable programs, effective customer service, and operational excellence and sustainability; and
WHEREAS, There are 19 objectives associated with Power’s five levels of service goals that provide further definition on how these goals will be met; and WHEREAS, on November 14, 2023, the San Francisco Planning Department determined that the proposed 2023 Power LOS Goals and Objectives would not meet the definition of a project under CEQA Guidelines sections 15378 and 15060(c)(2) because they would not result in a direct or indirect physical change in the environment; now, therefore, be it RESOLVED, That this Commission hereby adopts Power’s levels of service goals and objectives as set forth in the attachment to this Resolution.
I hereby certify that the foregoing resolution was adopted by the Public Utilities Commission at its meeting of November 28, 2023.
Secretary, Public Utilities Commission
OUR MISSION: To provide our customers with high-quality, efficient and reliable water, power and sewer services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
525 Golden Gate Avenue, 13th Floor
San Francisco, CA 94102
T 415.554.3155
F 415.554.3161
TTY 415.554.3488
Power Enterprise Levels of Service Goals and Objectives November 28, 2023
Power Supply - Provide reliable, clean energy at competitive prices in support of City-wide climate goals
• Provide cost-competitive GHG-free and renewable power to support or exceed City-wide climate goals
• Ensure sufficient capacity, energy supply, and flexibility to serve all existing and future load
• Reduce the carbon footprint of electricity supply through energy efficiency, local renewable generation, and fuel switching
Power Transmission - Provide cost-effective and reliable transmission services
• Strategically invest in transmission infrastructure and services to increase reliability of electricity services
Power Distribution - Provide cost-effective and reliable distribution services • Provide reliable distribution services through interconnection with the distribution grid
• Deploy City-owned infrastructure in development and redevelopment areas poised for growth
• Effectively manage all assets by performing regular asset inventories, preventive inspections, monitoring and maintenance, and repair and replacement work
• Minimize frequency and duration of unplanned outages on the SFPU-controlled distribution system
• Prepare for the acquisition of PG&E distribution assets in San Francisco
City Programs - Maintain safe and reliable streetlights and offer valuable customer programs
• Maintain safe streetlights and implement upgrades and new projects as requested
• Respond promptly to streetlight outages and emergencies • Incentivize customer investment in energy efficiency, decarbonization and other measures that support local clean energy development and job creation
Power Administration - Enhance customer and user satisfaction through effective customer service and achieve operational excellence and sustainability
• Customer Service - Promptly and courteously establish service and respond to customers
• Rates - Ensure rates are equitable, cost-based, stable, and affordable • Equity - Foster equity and support low-income customers • Outreach - Provide active marketing, education, and public outreach activities
• Planning - Evaluate and plan for changing conditions that influence Power’s ability to meet State requirements and achieve levels of service • Regulatory Compliance - Meet sustainability plans, climate goals, and other regulatory requirements
• Workforce - Attract, develop, and retain a safe, healthy, productive, diverse, and well-equipped workforce