DEPARTMENT Business Services
AGENDA NO.
11 MEETING DATE
May 14, 2024
AGENDA ITEM
Public Utilities Commission
City and County of San Francisco
Calendar: Consent
Contract/Project Manager: Diala Batshoun
Approve Amendment No. 4 to Agreement No. CS-310, Electronic Bill Presentment and Payment Services
Summary of
Proposed
Commission
Action:
Approve Amendment No. 4 to Contract No. CS-310, Electronic Bill Payment and Presentment, with Kubra Data Transfer, Ltd., increasing the contract amount by $365,000 and extending the contact duration by one year , for a total not-to- exceed contract amount of $2,265,000 and contract duration of 10 years , to increase the data storage capacity and continue provision of electronic bill presentment and payment and related services.
Background: The San Francisco Public Utilities Commission (SFPUC) requires the electronic bill presentment and payment and related services provided under this agreement to have the ability to accept electronic payment of utility bills.
On August 11, 2015, by Resolution No. 15- 0171, this Commission awarded Contract No. CS-310, Electronic Bill Payment and Presentment, with Kubra Data Transfer, Ltd., (KUBRA) in an amount not to exceed $1,000,000 and contract duration term of 5 years, to provide electronic bill presentment and payment and related services, including on-line, mobile, and interactive voice response ( IVR) systems, and e-Cash payments, to SFPUC customers.
The current contract expires on August 31, 2024, and SFPUC requires an extension in order to avoid interruption of service.
Scope of
Contract:
The scope of services under this contract is for KUBRA to provide various options for electronic bill presentment and payment and related services to SFPUC customers, including on-line, mobile, and IVR systems, and e-Cash payments.
The work under this agreement consists of, but is not limited to, the following:
• Continuous delivery of KUBRA iDoxs Suite that includes delivery of electronic bills and/or processing of electronic payments directly from the SFPUC website;
• Continuous delivery of KUBRA i-Connect that allows for delivery of electronic bills and/or processing of electronic payments to and from banks or third-party e-Bill consolidation networks;
• Expansion and enhancements of current KUBRA iDOXs Suite; Agenda Title: NO. 1000000219 (CS-310) Approve Amendment No. 4 to Agreement No. CS-310, Electronic Bill Presentment and Payment Services
Commission Meeting Date: May 14, 2024
• Continuous delivery of KUBRA EZ-PAY that includes processing of one - time credit card payments via the web or online; and
• Continuous delivery of KUBRA e-Cash that will allow SFPUC customers to pay by cash at authorized retailers.
Amendments to
the Contract:
Amendment No. 1: On June 15, 201 6, pursuant to the approval issued under Resolution No. 15- 0171, approved on August 11, 2015, SFPUC issued Amendment No. 1 to clarify the Transactional Fee for each e- Cash transaction, with no change to the contract amount or duration.
Amendment No . 2: On May 12, 2020, by Resolution No. 20- 0086, this Commission approved Amendment No. 2, increasing the contract amount by $900,000, for a total not-to-exceed contract amount of $1,900,000, and extending the contract duration by four years, for a total contract duration of nine years , to continue to provide electronic bill presentment and payment and other related services.
Amendment No. 3: On September 8, 2021, pursuant to the approval issued under Commission Resolution 20- 0086 (May 12, 2020) , SFPUC issued Amendment No. 3 to add American Express as an additional credit card option for customers using the one-time WEB/Interactive Voice Response (IVR) credit card payments EZ-PAY option, with no change to the contract amount or duration.
Proposed
Contract
Amendment:
Amendment No. 4: Staff recommends Commission action to Approve proposed Amendment No. 4 to increase the data storage capacity, increase the contract amount by $365,000, and extend the contract duration by one year, for a total not- to-exceed contract amount of $2,265,000 a total contract duration of 10 years, to continue providing customers with
electronic bill presentment and payment
options and other related services.
Budget & Costs: Funding Source: Funds for this contract have been allocated from the Customer Services Bureau Operating Budget.
Original Not-to-Exceed Amount: $1,000,000
Amendment No. 1 Amount: $0
Amendment No. 2 Amount: $900,000
Amendment No. 3 Amount: $0
Proposed Amendment No. 4 Amount: $365,000
Total Not-To-Exceed Amount: $2,265,000
Schedule: Original Duration: five years
Amendment No. 1 Duration: none
Amendment No. 2 Duration: 4 years
Agenda Title: NO. 1000000219 (CS-310) Approve Amendment No. 4 to Agreement No. CS-310, Electronic Bill Presentment and Payment Services
Commission Meeting Date: May 14, 2024
Amendment No. 3 Duration: none
Amendment No. 4 Duration: one year
Total Duration: 10 years
Local Business
Enterprise
Participation and
Non-
Discrimination in
Contracting:
The Contract Monitoring Division (CMD) has waived the Local Business Enterprise (LBE) subcontracting requirements for this contract due to the specialized nature of the underlying work.
Recommendation: SFPUC staff recommends the Commission Approve Amendment No. 4 by adopting the attached resolution.
PUBLIC UTILITIES COMMISSION
City and County of San Francisco
RESOLUTION NO.
WHEREAS, On August 11, 2015, by Resolution No. 15-0171, this Commission awarded Contract No. CS-310, Electronic Bill Payment and Presentment, to KUBRA Data Transfer Ltd. , with an amount not-to-exceed $1,000,000 and with a duration of five years; and
WHEREAS, On June 15, 2016, pursuant to the approval issued under Resolution No. 15- 0171, approved on August 11, 2015, SFPUC issued Amendment No. 1 to clarify the transactional fee for each e-Cash transaction, with no change to the contract amount or duration; and
WHEREAS, On May 12, 2020, by Resolution No. 20- 0086, this Commission approved Amendment No. 2, increasing the contract amount by $900,000, for a total not-to-exceed contract amount of $1,900,000, and extending the contract duration by four years , for a total contract duration of nine years, to continue to provide customers with electronic bill presentment and payment options and other related services; and
WHEREAS, On September 8, 2021, pursuant to the approval issued under Commission Resolution 20- 0086 (May 12, 2020) , the SFPUC issued Amendment No. 3 to add American Express as an additional credit card option for customers using the one -time WEB/Interactive Voice Response (IVR) credit card payments EZ -PAY option, with no change to the contract amount or duration; and
WHEREAS, Staff recommends Commission action to increase the contract amount by $365,000, and extend the duration by one year, to increase data storage capacity and to avoid interruption of service , increasing the total not -to-exceed contract amount to $2,265,000, and extending the contract duration to 10 years; and
WHEREAS, Funds for this contract are available from the Customer Services Bureau Operating Budget; now, therefore, be it
RESOLVED, That this Commission hereby approves Amendment No. 4 to Contract No.
CS-310, Electronic Bill Payment and Presentment, with KUBRA Data Transfer Ltd., increasing the contract amount by $365,000 and extend ing contract duration by one year, for a total not -to- exceed contract amount of $2,265,000 and a total duration of 10 years.
I hereby certify that the foregoing resolution was adopted by the Public Utilities Commission at its meeting of May 14, 2024.
Secretary, Public Utilities Commission