OUR MISSION: To provide our customers with high-quality, efficient and reliable water, power and sewer services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
MEMORANDUM
DATE: October 31, 2024
TO: Angela Calvillo
Clerk of the Board of Supervisors
FROM: Amanda Higgins
SFPUC Emergency Planning & Security
Principal Administrative Analyst
SUBJECT: SFPUC Annual Surveillance Reports
Dear Madam Clerk,
In accordance with SF Administrative Code Sec. 19B.6(a), the SFPUC is submitting to the Board of Supervisors Annual Surveillance Reports for security cameras and drones, the two surveillance technologies used by the SFPUC.
The Board of Supervisors approved the Surveillance Technology Policies for both technologies in 2021. Please contact me at [email protected] should you have any questions.
cc: Julia Chrusciel, COIT Privacy Analyst
Fields marked with an asterisk (*) are required.
PUC Security Camera Annual Surveillance Report 2024
Change In Authorized Use Cases
1.1 In the last year, did your department have use cases which differed from your “approved use cases” in your BOS- approved policy?
No
Change in Authorized Job Titles
2.1 Does the list of “authorized job titles” in your BOS-approved policy need to change? (i.e. Do you need additional job titles to be authorized to access the data, or do you need to remove any current job titles?) Yes
2.2 Please provide an updated list of authorized job titles.
As stated in the 2023 report, the following is an updated list of authorized job titles: SFPUC Emergency Planning & Security Staff: 0931 Director of Security, 0932 Emergency Planning Director, 1844 Senior Management Assistant, 1824 Principal Administrative Analyst, 1054 Principal IS Business Analyst; SFPUC Headquarters: 0922 Building Manager, 8304 Deputy Sheriff. 8300 Sheriff Cadet; Southeast Community Facility: A-1 Security Guards (contractor); 0923 Southeast Community Facility Manager, 7334 Stationary Engineer; Information Technology Services: 1044 IS Engineer Principal; Water Supply & Treatment: 5149 Superintendent of Water Treatment Facilities, 1844 Senior Management Assistant, 0933 Maintenance Manager, 7343 Sr. Stationary Engineer; City Distribution Division: 7120 Buildings & Grounds Superintendent, 7334 Stationary Engineer, 0933 Programs & Maintenance Manager, 7341 Stationary Engineer; Hetch Hetchy: 5601 Personnel & Training Analyst, Contractors, 5602 Personnel & Training Manager, 5602 Utility Specialist; WasteWater:
2.3 Why have the job titles changed?
These personnel are responsible for the safety and security of SFPUC facilities Change in Number and/or Type of Technology
10/30/24, 6:30 PM LogicGate | Record PUC Security Camera Annual Surveillance Report 2024 Replacement of Old Technology
4.1 Has any technology listed in the policy been replaced? Yes
4.2 Why has the technology been replaced?
Broken cameras have been replaced with new cameras as-needed
4.3 Please list technology which was replaced (include manufacturer and model information).
SFPUC uses Axis Communications cameras of various models such as P3375-V D/N fixed Dome Camera, Q6074-E Network Dome Camera, T91l61 Wall and Pole Mount Camera. We also have a few cameras made by Truelook.
4.4 Please list technology which replaced the original technology (include manufacturer and model information).
Cameras have been replaced in-kind
4.5 Please list how many units have been replaced.
Over the last year, from October 2023 to October 2024, about 50 broken cameras were replaced.
Addition of New Technology
5.1 Has any technology been added which is not listed in the policy? No
Ceased Operation of Technology
6.1 Is any technology listed in the policy no longer in use? No
Services or Equipment Sources
7.1 List any and all entities, companies or individuals which provide services or equipment to the department which are essential to the functioning or effectiveness of the Surveillance Technology (list “N/A” if not applicable): * SFPUC Contract PUC-0002, "Master As-Needed Security Camera & Integration Services" is awarded to 6 vendors:
Johnson Controls, Inc., Netronix Integration, Convergint, RFI Enterprises, Siemens Industry, and Allied Universal Technology Services. The contract will expire in 2028. The firms perform security camera maintenance, integration and repair for the SFPUC. SFPUC uses Milestone XProtect soware to view camera footage.
Surveillance Technology Goals
10/30/24, 6:30 PM LogicGate | Record PUC Security Camera Annual Surveillance Report 2024
8.1 Has the surveillance technology been effective at achieving its identified purpose? Yes
8.2 In 3-5 sentences, please explain how the technology has or has not been effective Camera footage is critical to resolving incidents related to safety and security. SFPUC maintains an internal security incident log to capture incidents such as assault, the, threats, vandalism, and trespassing. In 2023, there were 227 reported incidents. From January to October 2024, there were 216 reported incidents.
As mentioned in the 2023 report, footage from SFPUC Southeast Community Center (SECC) cameras was provided to law enforcement aer an individual with a weapon made threats to the facility. This footage ultimately enabled the SFPUC to get a restraining order against the individual.
Likewise, in 2024, there is an ongoing investigation at the SFPUC Bruce Flynn Pump Station due to break-ins and thes at this facility. SFPUC is providing law enforcement with camera footage to resolve this issue.
Data Sharing
9.1 Has data acquired through the surveillance technology been shared with entities outside of the department? Yes
9.2 Was the data shared with city and county departments or other entities associated with city and county government?
Yes
9.3 List which departments received surveillance technology data from your department, what type of data was dis- closed, under what legal standard the information was disclosed, and a justification for the disclosure.
Footage is only shared to law enforcement as requested in relation to an SFPUC safety incident/threat. This includes law enforcement in all counties where our SFPUC facilities are located - San Mateo, San Francisco, Alameda, San Joaquin, Stanislaus, Tuolumne, and Santa Clara.
The legal standard the information was disclosed was law enforcement investigation. All requests for video footage are done via official SFGOV email communications for the purpose of law enforcement investigation. The justification for the disclosure was to protect CCSF facilities and personnel as well as assist law enforcement in protecting the citizens of San Francisco.
9.4 Was the data shared with entities outside of city and county government? No
Accidental Receipt of Face Recognition Data
10.1 Did your department inadvertently or unintentionally receive, retain, access or use any information obtained from Face Recognition Technology?
No
10/30/24, 6:30 PM LogicGate | Record PUC Security Camera Annual Surveillance Report 2024 Complaints
11.1 Has your department received any complaints and/or concerns from community members about this surveil- lance technology?
No
Violations
12.1 Were there any violations of the Surveillance Technology Policy or Surveillance Impact Report, reported through community members, non-privileged internal audits, or through other means in the last year? No
12.4 Has your department conducted any internal audits of the technology? Yes
12.5 Please provide general aggregate information about the result of your department’s internal audits.
SFPUC is constantly performing audits to assess the functionality of our SFPUC security system to see if cameras need to be repaired or replaced
12.6 If the audits revealed violations, please list any actions taken in response to the violations.
No violations were revealed from the audits
Statistics and Information about Public Records Act Requests
13.1 Has your department received any public records act requests for this surveillance technology? Yes
13.2 How many public records requests have been made regarding this surveillance technology? One
13.3 Please summarize what has been requested via public records requests, including the general type of informa- tion requested and disclosed, as well as the number or requests for each general type of information.
SFPUC has only received one request for any video footage taken between June 14th to June 17th, 2024 near 3rd St and Le Conte Avenue.
Total Annual Costs for the Surveillance Technology
10/30/24, 6:30 PM LogicGate | Record PUC Security Camera Annual Surveillance Report 2024
14.1 List the number of FTE (new & existing).
Two Emergency Planning & Security personnel are primarily responsible for the security camera system - the 0931 Director of Security and 1054 Principal IS Business Analyst. Both spend about 20 hours a week on the camera system.
14.2 Are there one-time costs for Fiscal Year 2024-2025? No
14.15 Are there annual costs for Fiscal Year 2024-2025:
Yes
14.16 Are there annual Salary and Fringe costs?
Yes
14.17 List total annual Salary and Fringe costs for FY 2024-2025:
About $200K
14.18 Are there annual Soware costs?
Yes
14.19 List total annual Soware costs for FY 2024-2025:
It costs about $25K to annually renew the SFPUC's Milestone Soware, which is used to view the camera footage.
14.20 Are there annual Hardware/ Equipment costs?
Yes
14.21 List total annual Hardware/ Equipment costs for FY 2024-2025:
SFPUC plans to spend about $40K in FY 2024-2025 to purchase replacement cameras
14.22 Are there annual Professional Services costs?
Yes
14.23 List total annual Professional Services costs for FY 2024-2025:
SFPUC contracts with Milestone Value Added Resellers to install cameras and integrate them to the Milestone soware that SFPUC uses to view footage. We expect to replace/install at least 50 cameras in FY24-25. It costs about $700 to install and integrate a camera, so we expect to spend about $35,000 on professional services in FY24-25
14.24 Are there annual Training costs?
No
14.26 Are there annual "Other" costs?
No
14.28 What source of funding will fund the Surveillance Technology for FY 2024-2025? SFPUC operating budget
10/30/24, 6:30 PM LogicGate | Record PUC Security Camera Annual Surveillance Report 2024
14.29 Have there been any changes to the one-time costs from your department’s approved Surveillance Impact Report?
No
14.31 Have there been any changes to the annual costs from your department’s approved Surveillance Impact Report?
Yes
14.32 Why have the annual costs changed?
Both labor and soware costs have increased. The Director of Security and Principal IS Business Analyst both spend about 20 hours a week working on the camera security system, more than the hours previously listed on the Impact Report. Since the Impact Report was approved, SFPUC has added additional cameras to our system as new facilities were added to the SFPUC portfolio. The increased quantity of cameras in our security system has also led our soware costs to increase.
10/30/24, 6:30 PM LogicGate | Record PUC Security Camera Annual Surveillance Report 2024 Fields marked with an asterisk (*) are required.
PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024 Change In Authorized Use Cases
1.1 In the last year, did your department have use cases which differed from your “approved use cases” in your BOS- approved policy?
No
Change in Authorized Job Titles
2.1 Does the list of “authorized job titles” in your BOS-approved policy need to change? (i.e. Do you need additional job titles to be authorized to access the data, or do you need to remove any current job titles?) Yes
2.2 Please provide an updated list of authorized job titles.
SFPUC Photographers: 1770 Photographer, 1774 Head Photographer; Water Supply and Treatment Division: 5312 Survey Assistant II, 5314 Survey Associate, and 5216 Chief Surveyor; Water Natural Resources: 2483 Biologist; Wastewater Engineering/Project Management: 5211 Eng/Arch/Landscape Arch Sr , 5212 Engineer/Architect Principal, 5508 Project Manager 4 , 5201 Junior Engineer, 5203 Assistant Engineer, 5130 Sewage Treatment Plant Supt, 0943 Manager VIII , 1824 Pr Administrative Analyst , 7252 Chf Stationary Eng, Sew Plant, 0942 Manager VII, 5506 Project Manager 3, 5241 Engineer, 0933 Manager V, 1844 Senior Management Assistant, 6319 Senior Const Inspector, 0955 Dep Dir V, 0941 Manager VI, 1844 Senior Management Assistant , 0932 Manager IV, 1446 Secretary 2. 1774 (Head Photographer), 5203 (Assistant Engineer), 1770 (Photographer), Construction Contract Manager, Director of Contract Administration Bureau
2.3 Why have the job titles changed?
The 1774 Head Photographer and 1770 Photographer use drones to create records of documentation for infrastructure capital projects. The Survey Staff in SFPUC's Water Supply and Treatment Division use drones to support various projects regarding land detection change and imagery capture throughout PUC properties. The Water Natural Resources Biologist oversees an annual census project to collect rare plant population data in an SFPUC watershed. The remaining job titles in Wastewater Engineering/Project Management had access to data collected bycontractors working on project WW-647R "Southeast Water Pollution Control Plant Biosolids Digester Facilities" andWW-628 "Southeast Plant New Headworks Facility Project " . Drone images and video help the WasteWater project teams track project progress.
Change in Number and/or Type of Technology
10/30/24, 6:39 PM LogicGate | Record PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024 Replacement of Old Technology
4.1 Has any technology listed in the policy been replaced? No
Addition of New Technology
5.1 Has any technology been added which is not listed in the policy? Yes
5.2 Why has the technology been added?
Additional drone units in the procured since the Policy was reviewed by the Board of Supervisors in 2021.
5.3 Please list technology which was added (include manufacturer and model information.
The SFPUC currently owns seven drones - two drones in SFPUC Infrastructure flown by SFPUC Photographers:
DJIPhantom 4 Pro and a DJI Mavic 3 Pro. Five drones are owned by the SFPUC Water Supply and Treatment Survey Section: Two DJI Mavic 2 Pros, One DJI Mavic 3 Thermal, One DJI M300, One DJI M350
5.4 Please list how many units have been added.
Six units were added since the Policy was reviewed by the Board of Supervisors in 2021.
Ceased Operation of Technology
6.1 Is any technology listed in the policy no longer in use? No
Services or Equipment Sources
7.1 List any and all entities, companies or individuals which provide services or equipment to the department which are essential to the functioning or effectiveness of the Surveillance Technology (list “N/A” if not applicable): * The following SFPUC contractors have operated non-SFPUC owned drones for various SFPUC projects: Minilab Factory USA/SF Drone School; Multivista, Chris Constantine, Obed Alfonso Diaz Surveillance Technology Goals
8.1 Has the surveillance technology been effective at achieving its identified purpose? Yes
8.2 In 3-5 sentences, please explain how the technology has or has not been effective Drones continue to be a valuable tool for construction management, inspections, environmental monitoring, and marketing and public education. They continue to allow for financial savings, time savings, staff safety, and data quality.
Drone imagery continues to promote SFPUC projects and education the public on our mission and operations.
Additionally, drones continue to allow for efficient and safe inspection of critical infrastructure.
Data Sharing
10/30/24, 6:39 PM LogicGate | Record PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024
9.1 Has data acquired through the surveillance technology been shared with entities outside of the department? Yes
9.2 Was the data shared with city and county departments or other entities associated with city and county government?
Yes
9.3 List which departments received surveillance technology data from your department, what type of data was dis- closed, under what legal standard the information was disclosed, and a justification for the disclosure.
The following SFPUC contractors working on SFPUC projects operated drones to help them fulfill their deliverables:
1. AECOM supported the SFPUC with the annual Fountain Thistle Census around the Crystal Springs Reservoir. This annual census effort includes a UAV image capture effort for one of the mitigation sites.
2. Sundt, contractor for WW-628 Southeast Plant New Headworks Facility Project, as well as Minilab Factory USA/ SF Drone School operated drones to collect images and video to show site progress at Southeast Plant
3. Contractor/subcontractors/Project Design Team for WW-647R Biosolids Digester Facilities Project operated drones and viewed drone footage. These include: MWH Constructors/Webcor Builders, Monterey Mechanical, Multivista, Chris Constantine, Obed Alfonso Diaz, Jacobs, Brown and Caldwell, ENGEO, Structus, Black and Veatch, HCLA, SRT Consultants, CM Consultants (Arcadis, ECS, Thier Group, Parsons, RDH Building Science, DCMS), HDR, Subcontractors (DN Tanks, Sachs Electric, VMA Communications, Malcolm Drilling, Smartvid, Monterey Mechanical, F3 & Associates, ClearStory), Russell Clough, Jim Foley, Bill Nugteren
9.4 Was the data shared with entities outside of city and county government? Yes
9.5 List which non-city entities received surveillance technology data from your department, what type of data was disclosed, under what legal standard the information was disclosed, and a justification for the disclosure.
As noted above, SFPUC contractors working on SFPUC projects operated drones to fulfill project deliverables Accidental Receipt of Face Recognition Data
10.1 Did your department inadvertently or unintentionally receive, retain, access or use any information obtained from Face Recognition Technology?
No
Complaints
11.1 Has your department received any complaints and/or concerns from community members about this surveil- lance technology?
No
Violations
10/30/24, 6:39 PM LogicGate | Record PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024
12.1 Were there any violations of the Surveillance Technology Policy or Surveillance Impact Report, reported through community members, non-privileged internal audits, or through other means in the last year? No
12.4 Has your department conducted any internal audits of the technology? Yes
12.5 Please provide general aggregate information about the result of your department’s internal audits.
SFPUC requires SFPUC personnel to document planned drone flights from both contractors and SFPUC employees usinga Flight Summary form that is routed to SFPUC Emergency Planning & Security (EPS). EPS ensures that the plannedflight is in compliance with the SFPUC Drone Policy and then uploads the flight information into the COIT SharePointPortal. Since EPS reviews flight information for Policy compliance before a flight occurs, there are no policy violations.
12.6 If the audits revealed violations, please list any actions taken in response to the violations. n/a
Statistics and Information about Public Records Act Requests
13.1 Has your department received any public records act requests for this surveillance technology? No
Total Annual Costs for the Surveillance Technology
10/30/24, 6:39 PM LogicGate | Record PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024
14.1 List the number of FTE (new & existing).
It takes the 0932 Emergency Planning Director and 1824 EPS Pr. Admin Analyst about 2 hours a week collectively to review flights and upload into the COIT Portal. The SFPUC Photographers and WST Surveyors operate drones on an as- needed throughout the year.
14.2 Are there one-time costs for Fiscal Year 2024-2025? Yes
14.3 Are there one-time Salary and Fringe costs?
No
14.5 Are there one-time Soware costs?
No
14.7 Are there one-time Hardware/ Equipment costs?
Yes
14.8 List total one-time Hardware/ Equipment costs for FY 2024-2025.
The Water Supply & Treatment Division is working to procure a compatible desktop computer to replace one of the workstations in Burlingame to be able to use the drone processing soware. The new desktop workstation is being submitted for purchasing, and the cost of it is about $10,700.
14.9 Are there one-time Professional Services costs?
No
14.11 Are there one-time Training costs?
No
14.13 Are there one-time "Other" costs?
Yes
14.14 List total one-time "Other" costs for FY 2024-2025:
SFPUC plans to have 2 employees become additional drone pilots for the SFPUC. The FAA pilot exam is $175 per pilot.
14.15 Are there annual costs for Fiscal Year 2024-2025:
Yes
14.16 Are there annual Salary and Fringe costs?
Yes
14.17 List total annual Salary and Fringe costs for FY 2024-2025:
SFPUC estimates that it cost about $35,300 annually to operate drones. As mentioned above, it takes the 0932 Emergency Planning Director and 1824 EPS Pr. Admin Analyst about 2 hours a week collectively to review flights for compliance with the Policy. Annual labor cost for flight review and approval is estimated at $9,300. SFPUC personnel fly drones on an as-needed basis. SFPUC pilots are of various job classes including 5312 Survey Assistant II, 5314 Survey Associate, 1770 Photographer, 1774 Head Photographer. Based on average salaries, number of flights, and duration of flights, we estimate that it costs about $26K in annual salary costs to pay SFPUC employees as they operate drones as part of their job duties.
10/30/24, 6:39 PM LogicGate | Record PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024
14.18 Are there annual Soware costs?
Yes
14.19 List total annual Soware costs for FY 2024-2025:
Adobe Creative Cloud, Agiso Metashape, Pix4D, B4Ufly, Alo, and ESRI GIS products are all soware/apps currently in use in our drone operations. Annual soware subscription costs are estimated to be about $15K.
14.20 Are there annual Hardware/ Equipment costs?
No
14.22 Are there annual Professional Services costs?
Yes
14.23 List total annual Professional Services costs for FY 2024-2025:
$7,873.44 for one-year of flights to document construction progress at SFPUC Southeast Treatment Plant (750 Phelps St) by vendor Minilab Factory LLC/SF Drone School. This expense may occur annually until completion of capital projects atlocation
14.24 Are there annual Training costs?
No
14.26 Are there annual "Other" costs?
No
14.28 What source of funding will fund the Surveillance Technology for FY 2024-2025? SFPUC Operating budget
14.29 Have there been any changes to the one-time costs from your department’s approved Surveillance Impact Report?
Yes
14.30 Why have the one-time costs changed?
The Impact Report had no one-time "other" costs. As noted above, SFPUC has one-time costs in FY24-25 to procure FAA licenses and a desktop workstation.
14.31 Have there been any changes to the annual costs from your department’s approved Surveillance Impact Report?
Yes
14.32 Why have the annual costs changed?
The Impact Report had no annual "soware" costs. As noted above, SFPUC has an annual cost to renew subscriptions for drone processing soware.
10/30/24, 6:39 PM LogicGate | Record PUC Unmanned Aerial Vehicle-Drone Annual Surveillance Report 2024