DEPARTMENT
Power Enterprise
AGENDA NO.
8 MEETING DATE
March 25, 2025
AGENDA ITEM
Public Utilities Commission
City and County of San Francisco
Calendar: Regular Calendar
Contract/Project Manager: Cheryl Taylor
PRO.0297, SFPUC Customer Administrative Services Community Choice Aggregation Program
Summary of Proposed
Commission Action:
Award PRO.0297, SFPUC Customer Administrative Services Community Choice Aggregation Program, to Calpine Community Energy, for an amount not-to-exceed $17,000,000 and with a duration of three years , to provide meter data management, billing, and customer care services, subject to Board of Supervisors approval under Charter Section 9.118.
Background: The San Francisco Public Utilities Commission ( SFPUC) requires critical back-office services to support the operations of CleanPowerSF, the City and County of San Francisco's Community Choice Aggregation (CCA) program.
Since CleanPowerSF began serving customers in 2016, the SFPUC has utilized the technical expertise and services of a meter data, billing, and customer care systems contractor.
The proposed contract replaces an expiring contract and is necessary to ensure the continuity of essential business services to CleanPowerSF’s customers. The contract will allow CleanPowerSF to bill customers, track payment, and use billing, data management and customer care systems necessary to operate the program.
Scope of Contract: The contract work consists of:
Management of CleanPowerSF customer accounts and bill calculation;
Exchange and tracking of customer usage, billing, and payment data with Pacific Gas & Electric Co. (PG&E);
Provision of a customer relationship management system that is integrated with the billing system for CleanPowerSF customer care; and,
Preparation of settlement quality meter data for submission to the California Independent System Operator.
Agenda Title: PRO.0297, SFPUC Customer Administrative Services Community Choice Aggregation Program Commission Meeting Date: March 25, 2025
Funding and Costs: Funding Source: Hetch Hetchy CleanPowerSF Operations Fund
Not-to-Exceed Amount: $ 17,000,000
Schedule: Advertised: June 12, 2024
Estimated Notice-to-Proceed Date: April 2025
Estimated End Date: April 2028
Duration: three years
Final Score
Summary:
Written Proposal, DEI submittal, SIP Bonus Points , Overhead & Profit Schedule (OPS) and Contract Monitoring Division (CMD) Bonus:
Firms
Written
Proposal
Score
(895)
DEI Score
(5)
Fee Schedule
(100)
CMD
Bonus %
SIP BONUS
Score
(44.75)
Total
Score
(1044.75)
Calpine
Community
Energy
831.93 5 100 n/a 41.05 977.98
Sacramento
Municipal
Utility
District
773.55 5 74 n/a 0 852.55
Note: Scores have been rounded to the second decimal place.
Environmental
Review:
Approval of this professional services contract by this Commission does not fall within the definition of a “project” under the California Environmental Quality Act Guidelines section 15378 as the services provided do not involve any direct or indirect physical change in the environment.
Local Business
Enterprise Utilization
and Non-
Discrimination in
Contracting:
The Contract Monitoring Division waived the Local Business Enterprise (LBE) subconsultant participation requirement for this contract.
PUBLIC UTILITIES COMMISSION
City and County of San Francisco
RESOLUTION NO.
WHEREAS, The San Francisco Public Utilities Commission (SFPUC) requires specialized professional services to perform electricity meter data management , billing, data exchange, and related technical services to support the operation of CleanPowerSF, the City and County of San Francisco's Community Choice Aggregation Program; and
WHEREAS, On June 12, 2024, the SFPUC advertised a Request for Proposals for Contract No. PRO.0297, SFPUC Customer Administrative Services Community Choice Aggregation Program, to procure services to provide comprehensive and integrated customer data management, billing, and data exchange services for CleanPowerSF; and
WHEREAS, The estimated costs of services is not-to-exceed $17,000,000; and
WHEREAS, Services are anticipated to begin i n May 2025 and end i n May 2028, for a duration of 3 years; and
WHEREAS, SFPUC and Contract Monitoring Division (CMD) staff, upon review of the proposal scores, determined that Calpine Community Energy (Calpine) is the highest ranked firm based on the established scoring criteria; and
WHEREAS, CMD waived the Local Business Enterprise (LBE) subconsultant participation requirement for this contract; and
WHEREAS, Approval of this professional service contract by this Commission does not fall within the definition of a “project” under the California Environmental Quality Act Guidelines section 15378 as the services provided do not involve any direct or indirect physical change in the environment; and
WHEREAS, Funds for Contract No. PRO.0297, SFPUC Customer Administrative Services Community Choice Aggregate Program , will be available from Hetch Hetchy CleanPowerSF Operations Fund; now, therefore, be it
RESOLVED, That this Commission hereby awards Contract No. PRO.0297, SFPUC Customer Administrative Services Community Choice Aggregate Program, to Calpine Community Energy, for an amount not-to-exceed $17,000,000, and with a duration of 3 years, subject to the Board of Supervisors approval pursuant to Charter Section 9.118; and be it
FURTHER RESOLVED, That this Commission authorizes the General Manager to enter into any amendments or modifications to the contract that the General Manager determines, in consultation with the City Attorney, are in the best interest of the City, do not materially increase the obligations or liabilities of the City or materially diminish the benefits to the City, are necessary or advisable to effectuate the purposes and intent of this resolution, and are in compliance with all applicable laws, including the City Charter.
I hereby certify that the foregoing resolution was adopted by the San Francisco Public Utilities Commission at its meeting of March 25, 2025.
Director of Commission Affairs
San Francisco Public Utilities Commission