AGENDA ITEM
Public Utilities Commission
City and County of San Francisco
DEPARTMENT Customer Services Bureau (CSB) AGENDA NO. 6a MEETING DATE July 8, 2025
Calendar: Consent Calendar
Contract Manager: Diala Batshoun
Award Contract No. PRO.0288, Electronic Bill Pay
Summary of Proposed
Commission Action:
Award Contract No. PRO.0288, Electronic Bill Pay , to KUBRA Data Transfer, Ltd., for an amount not-to-exceed $2,000,000, and with a duration of five years, to provide bill creation, electronic bill presentment, and payment processing to the San Francisco Public U tilities Commission Customer Services Bureau to process payments for water, wastewater, and power services.
Background: The San Francisco Public Utilities Commission (SFPUC) Customer Services Bureau (CSB) is responsible for the billing and collection of utility services and is the primary point of contact for water and wastewater customers. The CSB maintains over 179,000 water and wastewater service accounts, and over 5,960 municipal and retail electric service accounts totaling over one billion dollars in annual revenue. The CSB is also responsible for meter reading and field investigations. The CSB also is the first point of contact for ratepayers and annually responds to over 200,000 customer inquiries, complaints, and requests for services.
The purpose of this c ontract is to provide bill creation, electronic bill presentment, and payment processing services for water, wastewater , and power services.
The primary role of the contractor will be to provide an application(s) to perform the following services including, but not limited to:
A. BANK OR THIRD- PARTY ELECTRONIC BILL PAY AND
PRESENTMENT (EBPP) SERVICES:
Electronic presentment of SFPUC bills to KUBRA Data Transfer, Ltd. (KUBRA) current and future bill pay customers through the K UBRA EBPP Service.
B. BRANDED EBPP SERVICES:
Vendor hosted and branded EBPP Service to electronically deliver bills and accept electronic payments to/from SFPUC customers.
C. BILL CREATION SERVICES:
Convert a text file generated by SFPUC’s Oracle Customer Information
Agenda Title: Award Contract No. PRO.0288, Electronic Bill Pay, to KUBRA Data Transfer, Ltd.
Commission Meeting Date: July 8, 2025
System (CIS) to a Postscript (PS) format for printing by the SFPUC bill print and mailing vendor.
D. MARKETING AND PROMOTION SERVICES:
Increase enrollment of SFPUC customers into the SFPUC branded EBPP Service, increase customer enrollments in eBilling, Autopay, and Automated Clearing House (ACH) payments. At the direction of SFPUC, create billing inserts to accompany invoices to communicate important information.
Scope of Contract: The contract work locations are within the City and County of San Francisco.
The scope of services is to license software as a service (SaaS) to provide various options for EBPP and related services, including online, mobile, and IVR (Interactive Voice Response) systems, and e -Cash payment, to SFPUC customers.
KUBRA shall provide all necessary hardware, software, data security, training, technical and support resources, and system maintenance to SFPUC to implement, enhance, and improve its EBPP services. KUBRA shall also supply bank or third-party EBPP services; SFPUC-branded EBPP services; alternate and emerging electronic bill pay and payment services; and marketing and promotion services. The payment solutions shall allow for payments via the web (credit cards, debit cards and/or ACH), IVR system, mobile device, and/or in- person payments. KUBRA shall integrate (using KUBRA’s standard formats) its EBPP solutions within the SFPUC official website (www.sfwater.org) and existing IVR system.
Funding and Costs: Funding Source: Funds will be available at the time of individual task order awards.
Not-to-Exceed Amount: $2,000,000
Schedule: Advertised: February 27, 2024
Estimated Notice-to-Proceed Date: August 2025
Estimated End Date: August 2030
Duration: Five years
Agenda Title: Award Contract No. PRO.0288, Electronic Bill Pay, to KUBRA Data Transfer, Ltd.
Commission Meeting Date: July 8, 2025
Final Score Summary: The SFPUC received four proposals in response to a Request For Proposals (RFP). As provided in the RFP, each proposal that met the minimum qualifications was evaluated based on the Written Proposal, Appendix B – Functionality Worksheet, Appendix C – Pricing Submittal, Diversity Equity and Inclusion (DEI) Submittal, and Oral Interview.
The scoring was as follows:
Firm
Written
Proposal
(145)
Appendix B –
Functionality
Worksheet
(300)
Appendix C –
Pricing Submittal
(350)
DEI
Submittal
(5)
Oral Interview
(200) TOTAL
KUBRA
105 291 350 5 158 909
Smart
Energy
Systems
85 284 268 5 152 794
Paymentus
79 289 306 5 144 824
Diversified
Data
76 283 272 0 132 763
Environmental Review: This action does not constitute a “project” under the California Environmental Quality Act Guidelines section 15378(a) because it will not result in direct or indirect physical changes in the environment.
Local Business
Enterprise Utilization
and Non-Discrimination
in Contracting:
The Contract Monitoring Division waived the Local Business Enterprise (LBE) subconsultant participation requirement for this contract.
PUBLIC UTILITIES COMMISSION
City and County of San Francisco
RESOLUTION NO.
WHEREAS, The San Francisco Public Utilities Commission (SFPUC) requires the services of a qualified firm within the utility electronic bill payment and presentment system market to improve upon the legacy services provided by the Customer Services Bureau (CSB) ; and
WHEREAS, On February 27, 2024, SFPUC advertised a Request for Proposals for Contract No. PRO.0288, Electronic Bill Pay, to provide bill creation, electronic bill presentment, and payment processing services; and
WHEREAS, The estimated cost of the services is $2,000,000; and
WHEREAS, The SFPUC received and evaluated four proposals as provided under the Request for Proposals; and
WHEREAS, Staff anticipates that services will begin on August 1, 2025 and end on August 1, 2030, with a contract duration of five years; and
WHEREAS, SFPUC staff, has determined that KUBRA Data Transfer, Ltd. is the highest- ranked proposer; and
WHEREAS, This action does not constitute a “project” under the California Environmental Quality Act Guidelines section 15378(a) because it will not result in direct or indirect physical changes in the environment; and
WHEREAS, Funds for Contract No. PRO.0288, Electronic Bill Pay, will be available at the time of individual task orders; now, therefore, be it
RESOLVED, That this Commission hereby awards Contract No. PRO.0288, Electronic Bill Pay, to provide bill creation, electronic bill presentment, and payment processing services, to KUBRA Data Transfer, Ltd., for an amount not-to-exceed $2,000,000, and with a duration of five years.
I hereby certify that the foregoing resolution was adopted by the San Francisco Public Utilities Commission at its meeting of July 8, 2025.
Director of Commission Affairs
San Francisco Public Utilities Commission