Seismic Reliability – reduce vulnerability to earthquakes • Design improvements to meet current seismic standards. • Deliver basic service to the three regions in the service area (East/South Bay, Peninsula, and San Francisco) within 24 hours after a major earthquake. Basic service is defined as average winter- month usage, and the performance objective for design of the regional system is 229 mgd.
The performance objective is to provide delivery to at least 70 percent of the turnouts in each region, with 104, 44, and 81 mgd delivered to the East/South Bay, Peninsula, and San Francisco, respectively. • Restore facilities to meet average-day demand of up to 300 mgd within 30 days after a major earthquake.
Delivery Reliability – increase delivery reliability and improve ability to maintain the system
• Provide operational flexibility to allow planned maintenance shutdown of individual facilities without interrupting customer service. • Provide operational flexibility to minimize the risk of service interruption due to unplanned facility upsets or outages.
• Provide operational flexibility and system capacity to replenish local reservoirs as needed.
• Meet the estimated average annual demand of up to 300 mgd under the conditions of one planned shutdown of a major facility for maintenance concurrent with one unplanned facility outage due to a natural disaster, emergency, or facility failure/upset.
Water Supply – meet customer water needs in non-drought and drought periods • Meet average annual water demand of 265 mgd from the SFPUC watersheds for retail and wholesale customers during non –drought years for system demands through 2018.
• Meet dry-year delivery needs through 2018 while limiting rationing to a maximum 20 percent system -wide reduction in water service during extended droughts.
• Diversify water supply options during non-drought and drought periods. • Improve use of new water sources and drought management, including groundwater, recycled water, conservation, and transfers.
Sustainability – enhance sustainability in all system activities • Manage natural resourc es and physical systems to protect watershed ecosystems.
• Meet, at a minimum, all current and anticipated legal requirements for protection of fish and wildlife habitat.
• Manage natural resources and physical systems to protect public health and safety.
Cost-effectiveness – achieve a cost-effective, fully operational system • Ensure cost-effective use of funds.
• Maintain gravity-driven system.
• Implement regular inspection and maintenance program for all facilities.
Agenda Title: Approve Amended and Updated Water Enterprise Levels of Service Commission Meeting Date: November 28, 2023
LOS 2023 Amended and Updated Goals and Objectives
The proposed amendments to the 2008 LOS Goals and Objectives would accomplish the following purposes:
• Keeping the 2008 LOS Goals and Objectives largely intact with some modifications.
• Expanding the LOS Goals and Objectives from designing and constructing facilities to include operating and maintaining facilities, and periodically reviewing the standards that are referenced in the LOS Goals and Objectives.
• Expanding the LOS Goals and Objectives to include seismic reliability and delivery reliability for in-City facilities.
• Expanding the LOS Goals and Objectives for Water Supply to:
o Delete the “through 2018” text in the LOS goal addressing the ability to ultimately deliver up to 265 MGD of average annual demand with no more than 20% rationing.
o Include maintaining a low level of residential per- capita demand in-City and maintaining a low level of Real Water Loss. • Expanding and renaming the Environmental Stewardship LOS Goal s and Objectives to better reflect the SFPUC’s commitmen t to Environmental Stewardship.
• Including a new Sustainability Goal s and Objectives section to ensure alignment with the SFPUC’s Strategic Plan for Energy Utilization, Workforce Support, Community Support, Cost -effectiveness, and Strategic Planning.
The attached table shows a comparison of the 2023 Amended and Updated LOS Goals and Objectives with the 2008 LOS Goals and Objectives.
Environmental
Review:
On November 14, 2023, the San Francisco Planning Department determined the proposed 2023 Amended and Updated LOS Goals and Objectives would not meet the definition of a project under CEQA Guidelines sections 15378 and 15060(c)(2) because they would not result in a direc t or indirect physical change in the environment, and even if they were a project under CEQA, the LOS Goals and Objectives would not require additional review per CEQA Guidelines section
15162, as there is no indication that any of the circumstances specif ied therein requiring additional review have occurred. An SFPUC memo to San Francisco Planning Department concerning the
Level of Service updates and the San
Francisco Planning Department determination that the Level of Service updates are not a project under CEQA can be found here: https://sfpuc.sharefile.com/d- s1239042066754248a798631801724e8b
Attachments: 1. Amended and Updated Water System LOS Goals and Objectives , November 2023
2. Comparison of 2008 Levels of Service and 2023 Amend ed and Updated Levels of Service.
PUBLIC UTILITIES COMMISSION
City and County of San Francisco
RESOLUTION NO.
WHEREAS, The San Francisco Public Utilities Commission (SFPUC) Water Enterprise operates the Regional Water System, which delivers water to communities in Alameda, San Mateo and Santa Clara Counties, and customers within the City and County of San Francisco; and
WHEREAS, On October 30, 2008, by Resolution No. 08- 0200, this Commission approved the Water System Improvement Program (WSIP) to upgrade San Francisco's regional and local water system and achieve Level of Service Goals and Objectives, which includ e meeting average annual water demand of 265 million gallons per day (mgd) through 2018; reevaluation of forecasted 2030 Regional Water System demand projections and water supply options by 2018, and SFPUC decision in 2018 regarding Regional Water System deliveries after 2018; and meeting dry year delivery needs while limiting rationing to a maximum of twenty percent system wide during droughts; and
WHEREAS, Prior to approval of the WSIP, the San Francisco Planning Department prepared a Program Environmental Impact Report for the WSIP in compliance with the California Environmental Quality Act (CEQA) and the San Francisco Planning Commission certified the WSIP Final Program Environmental Impact Report in Planning Commission Motion No. 17734; and
WHEREAS, In its Resolution 08 -0200, this Commission reviewed and considered the WSIP Program Environmental Impact Report and made findings about the identified significant impacts, mitigation measures and alternatives, as well as a statement of overriding considerations, as required by CEQA, and adopted a Mitigation Monitoring and Reporting Program as part of its approval of the WSIP; and
WHEREAS, on November 14, 2023, the San Francisco Planning Department determined that the proposed 2023 Amended and Updated LOS Goals and Objectives would not meet the definition of a project under CEQA Guidelines sections 15378 and 15060(c)(2) because they would not result in a direct or indirect physical change in the environment, and even if they were a project under CEQA, the amendments would not require additional review per CEQA Guidelines section 15162, as there is no indication that any of the circumstances specified therein requiring additional review have occurred; and
WHEREAS, The 2023 Amended and Updated LOS Goals and Objectives accomplish the following purposes, with reference to the 2008 LOS Goals and Objectives:
• Keeping the 2008 LOS Goals and Objectives largely intact with some modifications.
• Expanding the LOS Goals and Objectives from designing and constructing facilities to include operating and maintaining facilities, and periodically reviewing the standards that are referenced in the 2008 LOS Goals and Objectives. • Expanding the LOS Goals and Objectives to include seismic reliability and delivery reliability for In-City facilities.
• Expanding the LOS Goals and Objectives for Water Supply to delete the “through 2018” text in the LOS goal addressing the ability to ultimately deliver up to 265 MGD of average annual demand with no more than 20% rationing and include maintaining a low level of residential per capita demand in-City and maintaining a low level of Real Water Loss.
• Expanding and renaming the Environmental Stewardship LOS Goal s and Objectives to better reflect the SFPUC’s commitment to Environmental Stewardship.
• Including a new Sustainability Goals and Objectives section to ensure alignment with the SFPUC’s Strategic Plan for Energy Utilization, Workforce Support, Community Support, Cost-effectiveness, and Strategic Planning;
now, therefore, be it
RESOLVED, That this Commission hereby approves the 2023 Amended and Updated LOS Goals and Objectives.
I hereby certify that the foregoing resolution was adopted by the Public Utilities Commission at its meeting of November 28, 2023.
Secretary, Public Utilities Commission
DRAFT Amended and Updated Water System LOS Goals and Objectives November, 2023
In 2008, the SFPUC adopted Level of Service Goals and Objectives (Levels of Service or LOS) for the Water Enterprise in conjunction with the approval of the Water System Improvement Program Programmatic Environmental Impact Report. Those Levels of Service provided the basis for many of the WSIP project designs.
These Amended and Updated LOS Goals and Objectives build from the base of those adopted in 2008. They generally retain the 2008 Levels of Service and carry them forward with additions to be sure that Levels of Service are maintained, to clarify them, and to cover areas that were not included in 2008, such as In-City Delivery Reliability and Workforce and Community Support.
GOAL: Drinking Water Quality – maintain high water quality Objectives:
• Operate and maintain Regional Water System facilities to comply with or surpass all current and future federal and state drinking water quality requirements.
• Provide clean, unfiltered water originating from Hetch Hetchy Reservoir, filtered water from Bay Area watersheds, and appropriately treated water from other sources. • Continue to implement watershed protection measures in the SFPUC’s Peninsula, Alameda and Tuolumne watersheds to protect watershed ecosystems and drinking water quality. • Maintain applied research, planning and outreach programs to ensure customer water quality expectations are met.
• Respond to 100% of In-City customer service inquiries or complaints about water quality within 2 business hours of initial contact and regional water system events upon exceedance of established threshold criteria.
GOAL: Regional Seismic Reliability – maintain ability to meet current seismic standards Objectives:
• Design and construct water and related power system improvements to meet current seismic standards (e.g., Division of Safety of Dams), and regularly evaluate the ability of the system to meet current seismic standards.
• Maintain or resume delivery of 229 million gallons per day (mgd) to the three regions in the SFPUC service area (East/South Bay, Peninsula, and San Francisco) within 24 hours after a major earthquake. The performance objective is to provide delivery to at least 70 percent of the turnouts in each region, with 104, 44, and 81 mgd delivered to the East/South Bay, Peninsula, and San Francisco, respectively. • Restore facilities to meet a daily demand of 265 mgd within 30 days after a major earthquake.
GOAL: Regional Delivery Reliability – maintain delivery reliability during normal operations and maintenance
Objectives:
• Meet all local, state, and federal water, power, and environmental regulations to support the proper operation of the water system and proper operation of power facilities1 essential to the operation of the water system
• Provide operational flexibility to allow planned maintenance shutdown of individual facilities without interrupting customer service.
• Provide operational flexibility to minimize the risk of service interruption due to unplanned facility upsets or outages.
• Maintain emergency response and recovery plans for major water delivery assets to minimize the duration of unplanned outages.
• Provide operational flexibility and system capacity to replenish local reservoirs as needed. • Operate and maintain Regional Water System facilities to meet a daily peak demand of 300 mgd. • Operate and maintain Regional Water System facilities to meet a daily demand of 265 mgd under the conditions of one planned shutdown of a major facility for maintenance (a reach of a San Joaquin Pipeline or a reach of a Bay Division Pipeline) concurrent with one unplanned facility outage due to a natural disaster, emergency, or facility failure/upset. During planned shutdowns of the Tuolumne River supply, the system is able to meet full winter demands (approximately 150 mgd). In the event of an unplanned loss of
1 Kirkwood and Moccasin penstocks and powerhouses; electric transmission lines 3 – 6 and 9 - 11; and Intake, Warnerville and Calaveras substations/switchyards.
DRAFT Amended and Updated Water System LOS Goals and Objectives November, 2023
one water treatment plant, the water system can still meet a minimum delivery of 115 mgd, until the Tuolumne River supply can be returned to service. Planned shutdowns of the Tuolumne River supply are restricted to the period November 1 through March 31, and no longer than 60 days with special exceptions for shutdowns of up to 100 days. The return-to-service goal for planned shutdowns of the Tuolumne River supply is no more than 7 days.
• Operate upcountry and Bay Area water reservoirs to optimize water supply and comply with environmental regulations while mindful of downstream conditions.
• Provide Wholesale Customers with timely information and data sufficient to support operational decision- making of their retail systems.
GOAL: In-City Seismic Reliability – reduce vulnerability to earthquakes Objectives:
• Storage. Maintain seismically reliable potable water storage to provide at least 20 pounds per square inch (psi) pressure throughout each pressure zone.
• Fire Suppression. In conjunction with the Emergency Firefighting Water System, within three hours of a major earthquake, provide at least 50% of anticipated water demand from post-seismic fires in each of 46 Fire Response Areas, and at least 90% of City-wide average water demand from post-seismic fires. • Water Supply Restoration. Deliver basic life sustaining water supply (for hygiene, sanitation, and consumption if boiled or disinfected) and ensure potable water system restoration. o Within 24 hours, limited network of critical transmission mains (greater than or equal to 12-inch diameter) that serve major hospitals
2 will be pressurized.
o Within 72 hours, limited network of critical secondary distribution system pipelines (< 12-inch diameter) will be pressurized.
o Within 7 days, limited network of critical transmission and distribution mains will be disinfected and restored to potable service.
o Within 90 days, secondary distribution system will be restored to potable service. o Utilize alternative water sources such as groundwater to supplement Sunset & Sutro Reservoirs.
GOAL: In-City Delivery Reliability – reliably deliver water to all in-City retail customers Objectives:
• Maintain potable water storage to provide at least two days of winter day demand plus minimum 2 hours of fire suppression at 3 hydrants (1,500 gallons per minute [gpm] from each hydrant) in each pressure zone with storage greater than one million gallons, and two hydrants (1,500 gpm from each hydrant) for each pressure zone with storage ≤ one million gallons.
• Maintain minimum pressure of 20 psi throughout the distribution system. • Respond to 100% of customer service inquiries or complaints regarding water service within 2 business hours of initial contact.
• Maintain deliveries such that ≤ 1.0% of service connections are without water for up to 4 hours as a result of an unplanned outage per year.
• Maintain deliveries such that ≤ 0.5% of service connections are without water for 8 hours or longer as a result of an unplanned outage per year.
GOAL: Water Supply – meet customer water needs in non-drought and drought periods Objectives:
• Meet an average annual water demand of 265 mgd from the SFPUC watersheds for retail and wholesale customers during non–drought years consistent with the Water Supply Agreement between San Francisco and its Wholesale Customers in Alameda, San Mateo, and Santa Clara Counties. • Meet dry-year delivery needs while limiting rationing to a maximum 20 percent system-wide reduction in water service during extended droughts.
• Diversify and improve use of new water sources and drought management, including groundwater, recycled water, conservation, transfers, storage expansion, purified water, desalinated water, and technological innovations that can increase supply and/or water use efficiency.
2 Current goal is major trauma centers (UCSF Medical Center and SF General Hospital) but may be expanded to additional critical care facilities in coordination with San Francisco Department of Emergency Management and other City agencies.
DRAFT Amended and Updated Water System LOS Goals and Objectives November, 2023
• Maintain San Francisco retail residential potable water use below 45 gallons per capita per day. • Realize annual Real Water Losses3 of less than 10% of water supplied to San Francisco. • Meet 80% of San Francisco’s Recreation and Parks Department irrigation demands with recycled water by December 31, 2025.
GOAL: Environmental Stewardship – maintain high environmental performance standards Objectives:
• Meet all current and anticipated environmental legal requirements. • Manage SFPUC watershed and right of way lands to protect and restore native ecological resources, protect and preserve cultural resources, and minimize wildfire risk. • Manage and operate the Water Enterprise assets consistent with the Water Enterprise Environmental Stewardship Policy.
GOAL: Sustainability – enhance sustainability in all system activities (environmental, economic, and social) Objectives:
• Energy Utilization
o Maintain a gravity-driven water system.
o Minimize the carbon footprint of all water system operations through sustainable design and operational practices.
• Security
o Comply with or surpass all current and future federal and state physical and cyber security requirements.
• Workforce Support
o Attract, develop, and retain a healthy, safe, well-trained, productive, and well-equipped workforce, reflective of the communities the SFPUC serves.
o Provide and promote opportunities for knowledge transfer and staff development in areas critical to meeting the Levels of Service.
o Implement the Water Enterprise Racial Equity Action Plan. • Community Support
o Be mindful of and responsive to community needs throughout the SFPUC service area, as part of operating and maintaining the water system.
o Maintain a proactive program of public outreach regarding all aspects of the water system. o Provide the public with appropriate educational opportunities by providing education programs and recreational opportunities (where appropriate) in cooperation with other local, state, and federal agencies.
o Expand targeted, thoughtful efforts to build relationships with Federally Recognized Tribes and other California Native Americans.
4 o Manage watershed and right of way lands to protect cultural and tribal resources. • Effective Asset Management
o Ensure cost-effective use of funds and other resources. o Implement effective asset management programs for all assets (facilities, lands, and equipment) consistent with the SFPUC’s Asset Management Policy.
o Adequately maintain Regional Water System assets - annually complete 80% of preventive maintenance work, 80% of corrective maintenance work, and have <10% of assets in unserviceable state.
o Provide water meter data for fair and timely billing of both wholesale and retail water customers, as well as effective management of water supplies.
• Strategic Planning
o Continually evaluate and plan for changing environmental, fiscal, and social conditions, (e.g. climate change, development, regulation and other factors outside of the SFPUC’s control) that influence the ability to achieve these Levels of Service.
3 Water that escapes the water distribution system, including leakage and storage overflows. 4 California Governor Executive Order B-10-11 and Native American Heritage Commission
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 Drinking Water Quality – maintain
high water quality
• Operate and maintain Regional Water
System facilities to comply with or surpass
all current and future federal and state
drinking water quality requirements.
• Provide clean, unfiltered water originating
from Hetch Hetchy Reservoir, filtered water
from Bay Area watersheds, and
appropriately treated water from other
sources.
• Continue to implement watershed
protection measures in the SFPUC’s
Peninsula, Alameda and Tuolumne
watersheds to protect watershed
ecosystems and drinking water quality.
• Maintain applied research, planning and
outreach programs to ensure customer
water quality expectations are met.
• Respond to 100% of In-City customer
service inquiries or complaints regarding
water quality within 2 business hours of
initial contact and regional water system
events upon exceedance of established
threshold criteria.
2008 Water Quality – maintain high water
quality
• Design improvements to meet current and
foreseeable future federal and state water
quality requirements.
• Provide clean, unfiltered water originating from
Hetch Hetchy Reservoir and filtered water from
local watersheds.
• Continue to implement watershed protection
measures.
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 Regional Seismic Reliability –
maintain ability to meet current seismic
standards
• Design and construct water and related power
system improvements to meet current seismic
standards (e.g., Division of Safety of Dams), and
regularly evaluate the ability of the system to
meet current seismic standards.
• Maintain or resume delivery of 229 million
gallons per day (mgd) to the three regions in
the SFPUC service area (East/South Bay,
Peninsula, and San Francisco) within 24 hours
after a major earthquake. The performance
objective is to provide delivery to at least 70
percent of the turnouts in each region, with
104, 44, and 81 mgd delivered to the
East/South Bay, Peninsula, and San Francisco,
respectively.
• Restore facilities to meet a daily demand of 265
mgd within 30 days after a major earthquake.
2008 Seismic Reliability – reduce
vulnerability to earthquakes
• Design improvements to meet current seismic
standards.
• Deliver basic service to the three regions in the
service area (East/South Bay, Peninsula, and
San Francisco) within 24 hours after a major
earthquake. Basic service is defined as average
winter-month usage, and the performance
objective for design of the regional system is
229 mgd. The performance objective is to
provide delivery to at least 70 percent of the
turnouts in each region, with 104, 44, and 81
mgd delivered to the East/South Bay, Peninsula,
and San Francisco, respectively.
• Restore facilities to meet average-day demand
of up to 300 mgd within 30 days after a major
earthquake.
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 Regional Delivery Reliability –
maintain delivery reliability during normal
operations and maintenance
• Meet all local, state, and federal water, power,
and environmental regulations to support the
proper operation of the water system and
proper operation of power facilities1 essential
to the operation of the water system.
• Provide operational flexibility to allow planned
maintenance shutdown of individual facilities
without interrupting customer service.
• Provide operational flexibility to minimize the
risk of service interruption due to unplanned
facility upsets or outages.
• Maintain emergency response and recovery
plans for major water delivery assets to
minimize the duration of unplanned outages.
• Provide operational flexibility and system
capacity to replenish local reservoirs as needed.
• Operate and maintain Regional Water System
facilities to meet a daily peak demand of 300
mgd.
• Operate and maintain Regional Water System
facilities to meet a daily demand of 265 mgd
under the conditions of one planned shutdown
of a major facility for maintenance (a reach of a
San Joaquin Pipeline or a reach of a Bay Division
Pipeline) concurrent with one unplanned facility
outage due to a natural disaster, emergency, or
facility failure/upset. During planned shutdowns
of the Tuolumne River supply, the system is
able to meet full winter demands
(approximately 150 mgd). In the event of an
unplanned loss of one water treatment plant,
the water system can still meet a minimum
delivery of 115 mgd, until the Tuolumne River
supply can be returned to service. Planned
shutdowns of the Tuolumne River supply are
restricted to the period November 1 through
March 31, and no longer than 60 days with
special exceptions for shutdowns of up to 100
days. The return-to-service goal for planned
shutdowns of the Tuolumne River supply is no
more than 7 days.
• Operate upcountry and Bay Area water
reservoirs to optimize water supply and comply
1 Kirkwood and Moccasin penstocks and powerhouses;
electric transmission lines 3-6 and 9-11; and Intake,
Warnerville and Calaveras substations/switchyards
with environmental regulations while mindful of
downstream conditions.
• Provide Wholesale Customers with timely
information and data sufficient to support
operational decision-making of their retail
systems.
2008 Delivery Reliability – increase
delivery reliability and improve ability
to maintain the system
• Provide operational flexibility to allow
planned maintenance shutdown of
individual facilities without interrupting
customer service.
• Provide operational flexibility to minimize
the risk of service interruption due to
unplanned facility upsets or outages.
• Provide operational flexibility and system
capacity to replenish local reservoirs as
needed.
• Meet the estimated average annual
demand of up to 300 mgd under the
conditions of one planned shutdown of a
major facility for maintenance concurrent
with one unplanned facility outage due to a
natural disaster, emergency, or facility
failure/upset.
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 In-City Seismic Reliability – reduce
vulnerability to earthquakes
• Storage. Maintain seismically reliable potable
water storage to provide at least 20 pounds per
square inch (psi) pressure throughout each
pressure zone.
• Fire Suppression. In conjunction with the
Emergency Firefighting Water System, within
three hours of a major earthquake, provide at
least 50% of anticipated water demand from
post-seismic fires in each of 46 Fire Response
Areas, and at least 90% of City-wide average
water demand from post-seismic fires.
• Water Supply Restoration. Deliver basic life
sustaining water supply (for hygiene, sanitation,
and consumption if boiled or disinfected) and
ensure potable water system restoration.
o Within 24 hours, limited network of
critical transmission mains (greater than
or equal to 12-inch diameter) that serve
major hospitals2 will be pressurized.
o Within 72 hours, limited network of
critical secondary distribution system
pipelines (< 12-inch diameter) will be
pressurized.
o Within 7 days, limited network of
critical transmission and distribution
mains will be disinfected and restored
to potable service.
o Within 90 days, secondary distribution
system will be restored to potable
service.
o Utilize alternative water sources such as
groundwater to supplement Sunset &
Sutro Reservoirs
2 Current goal is major trauma centers (UCSF Medical Center and SF General Hospital) but may be expanded to additional critical care facilities in coordination with San Francisco 2008 In-City Seismic Reliability – reduce
vulnerability to earthquakes
Didn’t exist.
Department of Emergency Management and other City agency planning.
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 In-City Delivery Reliability – reliably
deliver water to all in-City retail customers
• Maintain potable water storage to provide at
least two days of winter day demand plus
minimum 2 hours of fire suppression at 3
hydrants (1,500 gallons per minute [gpm] from
each hydrant) in each pressure zone with
storage greater than one million gallons, and
two hydrants (1,500 gpm from each hydrant)
for each pressure zone with storage ≤ one
million gallons.
• Maintain minimum pressure of 20 psi
throughout the distribution system.
• Respond to 100% of customer service inquiries
or complaints regarding water service within 2
business hours of initial contact.
• Maintain deliveries such that ≤ 1.0% of service
connections are without water for up to 4 hours
as a result of an unplanned outage per year.
• Maintain deliveries such that ≤ 0.5% of service
connections are without water for 8 hours or
longer as a result of an unplanned outage per
year.
2008 In-City Delivery Reliability – reliably
deliver water to all in-City retail customers
Didn’t exist
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 Water Supply – meet customer water
needs in non-drought and drought periods
• Meet an average annual water demand of 265
mgd from the SFPUC watersheds for retail and
wholesale customers during non–drought years
consistent with the Water Supply Agreement
between San Francisco and its Wholesale
Customers in Alameda, San Mateo, and Santa
Clara Counties.
• Meet dry-year delivery needs while limiting
rationing to a maximum 20 percent system-
wide reduction in water service during
extended droughts.
• Diversify and improve use of new water sources
and drought management, including
groundwater, recycled water, conservation,
transfers, storage expansion, purified water,
desalinated water, and technological
innovations that can increase supply and/or
water use efficiency.
• Maintain San Francisco retail residential potable
water use below 45 gallons per capita per day.
• Realize annual Real Water Losses3 of less than
10% of water supplied to San Francisco.
• Meet 80% of San Francisco’s Recreation and
Parks Department irrigation demands with
recycled water by December 31, 2025.
3 Water that escapes the water distribution system, including leakage and storage overflows.
2008 Water Supply – meet customer water
needs in non-drought and drought periods
• Meet average annual water demand of 265
mgd from the SFPUC watersheds for retail
and wholesale customers during non –
drought years for system demands through
2018.
• Meet dry-year delivery needs through 2018
while limiting rationing to a maximum 20
percent system-wide reduction in water
service during extended droughts.
• Diversify water supply options during non-
drought and drought periods.
• Improve use of new water sources and
drought management, including
groundwater, recycled water, conservation,
and transfers.
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 Environmental Stewardship -
maintain high environmental performance
standards
• Meet all current and anticipated environmental
legal requirements.
• Manage SFPUC watershed and right of way
lands to protect and restore native ecological
resources, protect and preserve cultural
resources, and minimize wildfire risk.
• Manage and operate the Water Enterprise
assets consistent with the Water Enterprise
Environmental Stewardship Policy.
2008 Sustainability – enhance
sustainability in all system activities
• Manage natural resources and physical systems
to protect watershed ecosystems.
• Meet, at a minimum, all current and anticipated
legal requirements for protection of fish and
wildlife habitat.
• Manage natural resources and physical systems
to protect public health and safety.
COMPARISON OF 2023 WATER LOS GOALS AND OBJECTIVES TO 2008 VERSION
2023 Sustainability – enhance
sustainability in all system activities
(environmental, economic, and social)
• Energy Utilization
o Maintain a gravity-driven water
system.
o Minimize the carbon footprint of all
water system operations through
sustainable design and operational
practices.
• Security
o Comply with or surpass all current
and future federal and state
physical and cyber security
requirements.
• Workforce Support
o Attract, develop, and retain a
healthy, safe, well-trained,
productive, and well-equipped
workforce, reflective of the
communities the SFPUC serves.
o Provide and promote opportunities
for knowledge transfer and staff
development in areas critical to
meeting the Levels of Service.
o Implement the Water Enterprise
Racial Equity Action Plan.
• Community Support
o Be mindful of and responsive to
community needs throughout the
SFPUC service area, as part of
operating and maintaining the
water system.
o Maintain a proactive program of
public outreach regarding all
aspects of the water system.
o Provide the public with appropriate
educational opportunities by
providing education programs and
recreational opportunities (where
appropriate) in cooperation with
other local, state, and federal
agencies.
4 California Governor Executive Order B-10-11 and Native American Heritage Commission
o Expand targeted, thoughtful efforts
to build relationships with Federally
Recognized Tribes and other
California Native Americans.
4 o Manage watershed and right of way
lands to protect cultural and tribal
resources.
• Effective Asset Management
o Ensure cost-effective use of funds
and other resources.
o Implement effective asset
management programs for all
assets (facilities, lands, and
equipment) consistent with the
SFPUC’s Asset Management Policy.
o Adequately maintain Regional
Water System assets - annually
complete 80% of preventive
maintenance work, 80% of
corrective maintenance work, and
have <10% of assets in
unserviceable state.
o Provide water meter data for fair
and timely billing of both wholesale
and retail water customers, as well
as effective management of water
supplies.
• Strategic Planning
o Continually evaluate and plan for
changing environmental, fiscal, and
social conditions, (e.g., climate
change, development, regulation
and other factors outside of the
SFPUC’s control) that influence the
ability to achieve these Levels of
Service.
2008 Cost-effectiveness – achieve a cost-
effective, fully operational system
• Ensure cost-effective use of funds.
• Maintain gravity-driven system.
• Implement regular inspection and maintenance
program for all facilities.
P
UBLIC UTILITIES COMMISSION
City and County of San Francisco
RESOLUTION NO. 23-0210
W
HEREAS, The San Francisco Public Utilities Commission (SFPUC) Water Enterprise operates the Regional Water System, which delivers water to communities in Alameda, San Mateo and Santa Clara Counties, and customers within the City and County of Sa n Francisco; and
W
HEREAS, On October 30, 2008, by Resolution No. 08- 0200, this Commission approved the Water System Improvement Program (WSIP) to upgrade San Francisco's regional and local water system and achieve Level of Service Goals and Objectives, wh ich include meeting average annual water demand of 265 million gallons per day (mgd) through 2018; reevaluation of forecasted 2030 Regional Water System demand projections and water supply options by 2018, and SFPUC decision in 2018 regarding Regional Water System deliveries after 2018; and meeting dry year delivery needs while limiting rationing to a maximum of twenty percent system wide during droughts; and
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HEREAS, Prior to approval of the WSIP, the San Francisco Planning Department prepared a Program Environmental Impact Report for the WSIP in compliance with the California Environmental Quality Act (CEQA) and the San Francisco Planning Commission certified the WSIP Final Program Environmental Impact Report in Planning Commission Motion No. 17734; and
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HEREAS, In its Resolution 08-0200, this Commission reviewed and considered the WSIP Program Environmental Impact Report and made findings about the identified significant impacts, mitigation measures and alternatives, as well as a statement of overriding considerations, as required by CEQA, and adopted a Mitigation Monitoring and Reporting Program as part of its approval of the WSIP; and
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HEREAS, on November 14, 2023, the San Francisco Planning Department determined that the proposed 2023 Amended and Updated LOS Goals and Objectives would not meet the definition of a project under CEQA Guidelines sections 15378 and 15060(c)(2) because they would not result in a direct or indirect physical change in the environment, and even if they were a project under CEQA, the amendments would not require additional review per CEQA Guidelines section 15162, as there is no indication that any of the circumstances specified therein requiring additional review have occurred; and W
HEREAS, The 2023 Amended and Updated LOS Goals and Objectives accomplish the following purposes, with reference to the 2008 LOS Goals and Objectives:
• Keeping the 2008 LOS Goals and Objectives largely intact with some modifications.
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xpanding the LOS Goals and Objectives from designing and constructing facilities to include operating and maintaining facilities, and periodically reviewing the standards that are referenced in the 2008 LOS Goals and Objectives. • Expanding the LOS Goals and Objectives to include seismic reliability and delivery reliability for In-City facilities.
• Expanding the LOS Goals and Objectives for Water Supply to delete the “through 2018” text in the LOS goal addressing the ability to ultimately deliver up to 265 MGD of average annual demand with no more than 20% rationing and i nclude maintaining a low level of residential per capita demand in-City and maintaining a low level of Real Water Loss.
• Expanding and renaming the Environmental Stewardship LOS Goal s and Objectives to better reflect the SFPUC’s commitment to Environmental Stewardship.
• Including a new Sustainability Goals and Objectives section to ensure alignment with the SFPUC’s Strategic Plan for Energy Utilization, Workforce Supp ort, Community Support, Cost-effectiveness, and Strategic Planning; now
, therefore, be it
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ESOLVED, That this Commission hereby approves the 2023 Amended and Updated LOS Goals and Objectives.
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hereby certify that the foregoing resolution was adopted by the Public Utilities Commission at its meeting of November 28, 2023.
Secretary, Public Utilities Commission