Business Services
FY 2026-27 and FY 2027-
28 Proposed Budget
1 Business Services – Organization Chart
2 24 FTEs 61 FTEs 110 FTEs 121 FTEs 3 FTEs 7 FTEs
4 FTEs
2 FTEs
3 Our Priorities for the Next Two Years
Financial
Sustainability
Plan and budget
responsibly to support
long-term affordability
Optimize resources
through strategic
financing and external
low-cost funding
Enhance financial
systems and controls,
improving efficiency and
transparency
Responsible
Stewardship
Strengthen capital
planning and governance
to guide responsible
investment
Enhance resilience -
cybersecurity, disaster
recovery, and risk
management.
Modernize key
technology and
infrastructure to support
reliable operations
Excellent
Service
Modernize customer
systems to improve
access and service
Ensure operational
efficiency and reliability
Improve business
processes to deliver
consistent agency -wide
support.
Be a Great
Place to Work
Recruit and retain a
talented, diverse
workforce
Champion training,
learning, and
professional
development
Mentor and develop our
future leaders and teams
We champion financial sustainability and stewardship for our agency to ensure transparency, accuracy, and lead/support maintaining our strong AA-credit ratings. 4 Budget & FTE Overview
$102.3M $105.9M $111.7M FTE 332 336 336
-
20.0 40.0
60.0 80.0
100.0
120.0
FY2026 FY2027 FY2028
Equipment
Materials & Supplies
City Administrative Overhead (COWCAP)
Service of Other Departments
Non-Personnel Services
Personnel
• Adding 4 positions to
support Customer Services:
Automated Meter
Infrastructure
(AMI) Operations Team
• Shifting Loans and Grants
team to operating budget
5 Business Services: Key Budget Changes
Program or Initiative FTE FY 26-27
Cost
FY 27-28
Cost Description
Loans and Grants
Bureau: shift from
capital to operating
budget for continuity
3.0 $0.4M $0.5M Budget neutral. Cost shift from capital to operating budget. Critical team managing
loans and grants - external low-cost
financing for infrastructure programs.
Customer Services:
Automated Meter
Infrastructure
(AMI) Operations T eam
4.0 $0.8M $1.0M Revenue and utility infrastructure
integrity & preservation. Critical positions
supporting existing automated meter
infrastructure assets in the field. Visits
customers' properties, resolves metering
issues, and performs regular
maintenance. Necessary for upcoming
upgrade of AMI system.