Staff Report – Item 5
Item 5: Understanding Your Bill and Clean Energy Mailings From: Monica Padilla, CEO
Prepared by: Pamela Leonard, Deputy Director of Marketing and Communications Peyton Parks, Energy Services Manager
Date: 5/15/2026
RECOMMENDATION
Staff requests the Silicon Valley Clean Energy (SVCE) Board of Directors (Board) receive an informational presentation on understanding customer bills and clean energy mailings.
BACKGROUND
In an effort to continue providing information to the Board about how SVCE engages its customers through various communication opportunities, staff is providing an overview of the PG&E billing invoice as well as the various required mailings that are sent to customers throughout the course of the year.
ANALYSIS AND DISCUSSION
SVCE customers receive a billing invoice, whether paper or digital, from PG&E each month containing SVCE charges. Staff has found that this model generates customer questions due to its presentation- SVCE’s clean electric generation is a competitive choice to PG&E, yet its charges appear on the PG&E statement. The important task of helping to create clarity for customers about their electricity billing has led to the development of thorough web-based resources for customers to access.
In support of making this critical information accessible to all, staff prepared a presentation for the Board that includes where to find key information related to SVCE generation charges, PG&E Transmission and Distribution charges, how to identify a solar customer, and how to calculate basic SVCE savings vs. PG&E generation costs. This presentation contains links to web-based resources and direct access to customer service lines via phone and email when difficult questions arise.
Additionally, each required mailing that provides SVCE customers information about their energy supply will be explained.
STRATEGIC PLAN
This informational item is supportive of Strategic Plan Goal 8: “Engage customers and community stakeholders to build trust of SVCE and advance decarbonization”.
FISCAL IMPACT
There is no fiscal impact related to this informational presentation.
ATTACHMENT
This item is posted to SVCE’s website.
Item 5