REVENUE MANAGER
DEFINITION
Under general direction, supervises and participates in activities pertaining to utility billing, business licensing, City-wide revenues, fees and charges, and accounts receivable collections functions; monitors and analyzes utility billings, revenues, and expenditures; performs utility rate modeling; recommends utility rates to management; participates in the development of policies and strategies for division operations; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to in areas of expertise; and performs related duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Finance Director. Exercises direct supervision over supervisory, professional, technical, and administrative support staff.
CLASS CHARACTERISTICS
This is a management classification responsible for managing the utility billing division in the Finance Department. The incumbent is responsible for developing and implementing policies and procedures for the assigned division, including short- and long-term planning, budget administration and reporting, and coordination of key programs/projects with other City divisions and departments and external agencies. Positions apply advanced management principles and strategic thinking to decisions that impact the organization as a whole and the public being served. Positions generally serve as advisors and contributors to executive management on policies, procedures, and major City initiatives.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Plans, manages, and oversees the daily functions, operations, and activities of the Utility Billing Division to ensure proper and timely processing of utility billing activities and to maximize the effectiveness and efficiency of interdepartmental operations.
Participates in the development and implementation of goals, objectives, policies, and priorities for the division; recommends within division policy, appropriate service and staffing levels; recommends and administers policies and procedures.
Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.
Monitors and analyzes utility billings, revenues, and expenditures; approves vendor invoices; performs utility rate modeling; recommends utility rates to management.
Manages receipt of payments and billing of utility accounts; researches and adjusts billing errors; reconciles various accounts and monitors collections of delinquent accounts; determines account write-offs.
Ensures timely reconciliation of accounts related to billing including, but not limited to, accounts receivable balances, cash reconciliation, and delinquent accounts.
Coordinates and schedules maintenance of damaged water meters and troubleshoots software errors.
Researches applicable grants and funding to assist residents and business owners.
Reviews business license applications and required documents to ensure compliance with municipal codes and other regulations; administers the collection of related taxes and permit fees.
Develops and manages requests for proposals for professional and contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality.
Conducts a variety of organizational and operational studies, audits, and investigations; provides financial data and analyses for billing activities, utility rates, and assigned programs such as water conservation and sanitation; recommends modifications to assigned programs, policies, and procedures, as appropriate.
Implements strategies to protect the City's interests and the establishment and maintenance of professional relationships with agency counterparts and the development of goals, alliances, and related communications.
Ensures conformance with local ordinances, regulatory statutes, and industry practices; provides plan checks of existing and future programs and activities.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in utility billing services; researches emerging products and enhancements and their applicability to City needs.
Monitors changes in regulations and technology that may affect utility billing operations; implements policy and procedural changes after approval.
Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; responds to public inquiries in accordance with City policy; identifies and reports findings and takes necessary corrective action.
Directs the establishment and maintenance of working and official division files; prepares and maintains fiscal and audit records for water production, consumption, water usage revenue, and related activities.
Participates in a variety of special projects related to utilities, business licensing, and collections.
Ensures staff compliance with City and mandated safety rules, regulations, and protocols.
Performs related duties as assigned.
QUALIFICATIONS
Knowledge of:
Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
Principles and practices of public works administration.
Principles and practices of budget development and administration.
Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
Public administration theory, principles, and practices and their application to a wide variety of operational programs.
Principles and practices of leadership.
Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
Principles and practices of contract administration and management.
Municipal billing, business licensing, and collections methods and procedures.
Principles of financial record keeping.
Advanced methods and techniques used in customer service and public relations including billing and collection procedures.
Water use efficiency laws and related regulations.
Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
Methods and techniques of preparing technical and administrative reports, and general business correspondence.
City and mandated safety rules, regulations, and protocols.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to:
Plan, organize, oversee, and manage the staff and operations of the Utility Billing Division.
Provide administrative, management, and professional leadership for the division.
Develop and implement goals, objectives, practices, policies, procedures, and work standards.
Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
Maintain sensitive and confidential information.
Analyze and recommend innovative solutions to issues related to water quality, conservation, and recapture.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
Evaluate and develop improvements in operations, procedures, policies, or methods.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Analyze, interpret, summarize, and present technical information and data in an effective manner.
Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
Equivalent to a bachelor’s degree from an accredited college or university with major coursework in accounting, business administration, public administration, or a related field.
Experience:
Five (5) years of increasingly responsible experience in utility billing, debt collection, and/or business licensing, including three (3) years of supervisory or lead experience.
Licenses and Certifications:
None.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employee must possess the ability to lift, carry, push, and pull material and objects up to 10 pounds.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Revenue Manager
September 2026
FLSA: Exempt