SYSTEMSINTEGRATED
SOFTWARECONTROLSYSTEM
ONSITE SUPPORTandTASKORDERSERVICES
AgreementNumber2023-130
THISAGREEMENT (“Agreement”) isbyandbetweenCityof ChulaVista (“CustomerorCity”), withaprincipal placeof businessat 276FourthAve., Bldg.B, ChulaVista, CA 91910 and Systems Integrated, locatedat2200NorthGlassellStreet, Orange, California92865 (“SI”), collectivelythe “Parties.” Whereas, theCity wishesto establishaControlSystemSupportServicesContractwith Systems Integratedfor theannualmaintenanceof theONSITE SCADASystem (“System” or “Systems"), and Whereas, theCity alsowishesto engagetheservicesof SystemsIntegratedto performvarioustaskson an “asneeded” basis (“TaskOrders”), associatedwith theoperationof theCity’s SCADASystemduringthe periodof thisAgreement; and
Whereas, in orderfor theCity to providefor specificwork notincludedin theannualmaintenanceof theONSITE SCADASystem, thisAgreementshallincludeboththeannualmaintenancecostandanottoexceed TaskOrdervalue. TheTaskOrdervalueshallbeencumberedonlyupontheCity’sexecutionof aTaskOrder; Now, therefore, theParties, in considerationof thepremises, agreeasfollowsin theAgreementand Exhibits:
EXHIBITS:
Exhibit1 GeneralTerms & Conditions Revision05/23
Exhibit2SystemDescription Revision05/23
Exhibit3 MaintenanceServices & Charges Revision05/23
Exhibit4 Invoice & ServicesInformation Revision05/23
Exhibit5 ONSITE SystemSupport Revision05/23
ATTACHMENTA: TaskOrderForm
TheSI ONSITE softwaresupportservicesarefurnishedonlyfor theONSITE softwareSystemthatCustomer previouslypurchasedfromSI, unlessotherwiseexpresslyagreedby theParties.
SI unilaterallymayreviseits supportservicesasdescribedin theattachedExhibits, providedonly thatSI has forwardedarevisedExhibitdescribingsuchrevisedserviceto theCustomeratleastsixty (60) dayspriorto its effectivedate. If so, providedin therevisedExhibit, theCustomermayelectto continuereceivingsupport servicesunderthetermsof theexistingExhibits.
SI mayoffer newsupportservicesto Customerby forwardinga copyof a newExhibitthatdescribessuch services. An orderfromtheCustomerfor provisionof anyof thesupportservicesdescribedin anewExhibit shallconstituteacceptanceby the Customer, andthis Agreementautomaticallyshallthenincludethat new Exhibit.
Customeragrees (i) thattheAgreementconstitutestheentireagreement, understandingandrepresentations, expressedor implied, betweenthe CustomerandSI with respectto the supportservicesto be furnished thereunder, and (ii) thattheAgreementsupersedesandcancelsallprioragreements, negotiations, commitments, representationsandcommunicationsbetweentheparties, includingall oralandwrittenproposals, in respectof thesubjectmatterof thisAgreement.
IN WITNESSWHEREOF, byexecutingthisAgreementwhereindicatedbelow, City andContractor/Service Provideragreethattheyhavereadandunderstoodall termsandconditionsof theAgreement, thattheyfully agreeandconsentto boundbysame, andthattheyarefreelyenteringintothisAgreementasof theEffective Date.
UponacceptancebybothParties, thisAgreementshallbeeffectiveJuly1, 2023 (theEffectiveDate).
AcceptedBy: AgreedTo:
SYSTEMSINTEGRATED CITY OFCHULAVISTA
SI) ( Customer)
By: By:
AuthorizedSignature AuthorizedSignature
SusanCorrales-Diaz JohnMcCann
TypedName TypedName
President Mayor
Title Title
2200NorthGlassellStreet By:
StreetAddress AuthorizedSignature
Orange CA 92865 KerryK. Bigelow, MMC
City State Zip TypedName
City Clerk
TelephoneNo. Title
Date APPROVEDASTO FORM
By:
AuthorizedSignature
Jill D.S. Maland, LounsberyFergusonAltona & Peak
TypedName
ActingCityAttorney
Title
Date
SYSTEMSINTEGRATEDCONTROLSYSTEMSUPPORTSERVICES
EXHIBIT 1
GENERALTERMSAND CONDITIONS
1. GENERAL
TheGeneralTermsandConditionscontainedhereinshallbeapplicableto thefurnishingof support servicesbySystemsIntegratedto Customerasprovidedin thisAgreement, whichaspreviouslydefined includesthisExhibit1 andall otherExhibitsto thisAgreement.
2. ELIGIBLEEQUIPMENT/SOFTWARE
2.1 TheCustomerrepresentsthatit is theownerof, orisdulyauthorizedtoutilize, thesoftwareSystem that (i) istobesupportedunderthisAgreementand (ii) isdescribedin Exhibit2tothisAgreement.
2.2 OnlySystems, whicharein normaloperatingconditionand, asapplicable, thatareatSI’scurrently supportedlevelsareeligiblefor coverageunderthisAgreement. If, in SI’s opinion, maintenanceis requiredto returnthe Systemto normaloperatingcondition, or to bring any applicablesoftware componentsof theSystemto thecurrentlysupportedlevel, SI will offer to performsuchwork at its standardservicesratesthenin effectpriortoplacingtheSystemunderthecoverageof thisAgreement.
3. ORDERSFORONSITE SYSTEMSUPPORTSERVICES
3.1(a) Unlessotherwiseprovided, thesupportservicesprovidedin thisAgreementshallcommenceon theEffectiveDateof July1, 2023 . Requestsfor supportservicesshallbe initiatedby ServiceRequests”, whichmaybe (i) anoralrequestforCorrectiveMaintenanceor (ii) awrittenrequest throughSI’sserviceportal. All chargesfor SI supportservicesshallbeadjustedto reflectanychanges to theCustomer’scontrolsystem. All ServiceRequestsaresubjectto (i) acceptanceby SI, and (ii) the orderof precedencestatedin paragraph12of thisExhibit1.
b) In theeventthatCustomerrequestsSItoprovidesupportservicesunderthisAgreementfor hardware orsoftwareproducts, (i) eithernotinstalledbySI; (ii) installedbySIbutnotpreviouslyincludedin the SI ONSITE Systemsupportservicesagreement, or (iii) to performotherwork associatedwith the SCADASystemthatisnotcoveredbytheAgreement, SIwill prepareandprovidetheCustomeraquote for labor, materialandotherdirectcoststo performtherequestedwork in theform of a TaskOrder AttachmentA – TaskOrderform). TaskOrdersshallbevalidfor ninety (90) daysafterthedateSI submitsthecompletedTaskOrderquoteto theCustomer. Customer’swrittenacceptanceof SI’sTask Orderquotewill initiateSystemsIntegratedto beginTaskOrderwork. c) UndernoconditionshallCustomerbeliablefor costin excessof theAgreementvalue. SI shall advisetheCustomerwhetheraTaskOrderRequestexceedstheAgreementvalue.
4. CONDITIONSOFSUPPORTSERVICES
SystemsIntegratedshall be underno obligationto furnish softwaresupportservicesunderthis Agreementshouldrepairberequiredbecauseof improperuseormodificationof theONSITE software, or anyrelatedhardwarefailure. If supportservicesarerequiredasa resultof anyof thecausesstated above, suchservicesshallbeprovidedat SI’s standardserviceratesfor labor, travel, andmaterialin effectatthetimeofservice.
5. RELOCATIONOFSYSTEMS
5.1 TheCustomershallgiveSI thirty (30) dayswrittennoticeprior to anyrelocationof theSystem coveredbytheONSITE supportservicesbeingprovidedunderthisAgreement.
5.2 If theSystemismoved, it shallcontinuetobeservicedunderthisAgreementatnoadditionalcharge, providedthattheremotenetworkaccessismaintained.
5.3 For a Systemthatwill continueto beservicedafterrelocation, SI shall, at its option, assistthe Customerin dismantlingsuchSystemandshallinspectandreinstalltheSystemat thenewlocation.
Theseservicesareprovidedat anadditionalchargeto theCustomerat SI’s standardserviceratesfor labor, travel, andmaterialin effectat thetimeof service. TheCustomershallfurnishall laborand materialsfor packingandplacementof theSystemin thenewlocation.
5.4 TheCustomershallberesponsiblefor anyandall lossordamageto theSystemduringrelocation.
6. EXCLUSIONS
SI softwaresupportservicesdonotincludeanyhardwarecomponentsor supplies.
7. CONTRACTTERM
7.1 Thetermof thisAgreementshallbefive (5) yearsfromtheEffectiveDate, July1, 2023 InitialTerm”).
7.2 Thetermof thisAgreementshallbefromJuly1, 2023to June30, 2028, unlessearlier terminatedasprovidedherein. ConsultantshallcompletetheServiceswithinthetermof thisAgreement, andshallmeetanyotherestablishedschedulesanddeadlines. TheParties may, bymutual, writtenconsent, extendthetermof thisAgreementif necessaryto completetheServices.
7.3 Exceptasotherwiseprovidedin thissubparagraph, theCustomermayterminatethisAgreementat anytimeuponwrittennoticeto SI, andSImayterminatetheAgreementanytimeuponsixty (60) days priorwrittennoticeto theCustomer. Notwithstanding, theminimumtermof thisAgreementshallbe three (3) calendarmonthsunlessotherwisespecified.
8. WARRANTYFORSYSTEMSUPPORTSERVICESAND LIMITATION OFLIABILITY
8.1 Forsupportservicesregardingsoftwareor consistingof consulting, trainingor documentation, SI’s warrantyshallbelimitedtoprovidingsuchservicesona “CommerciallyReasonableEfforts” basis.
8.2 Anywarrantyassociatedwith anyworkperformedby SI onaTaskOrder, will bedefinedaspartof theTaskOrder.
8.3 EXCEPTFORTHOSEWARRANTIESSTATEDIN SUBPARAGRAPHS8.1 AND 8.2 OFTHIS PARAGRAPH8, NO OTHERWARRANTYIS EXPRESSEDOR IMPLIED. SI SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTIESOF MERCHANTABILITY AND FITNESSFOR A PARTICULARPURPOSE.
8.4 TheremediesprovidedhereinareCustomer’s soleandexclusiveremedies. Whetherwith respectto SI’sobligationsasregardstheabove-statedwarrantyorasotherwiseprovidedin thisAgreement, SIshall not beliable for anydirect, indirect, special, incidentalor consequentialdamages (including, but not limitedto Systemdowntime, lossof data, lossof use, lossof profits) whetherbasedoncontract, tort, or anyotherlegaltheory, evenif SIhadpriorknowledgethereof.
8.5 SI shalldefend, indemnifyandsaveharmless, to theextentpermittedby law, theCity, its members, officers, agents, servants, andemployeesagainstandfromall suits, losses, demands, claims, payments, actions, recoveries, judgmentsandcostsof everykindanddescriptionandfromall damagesto whichthe Cityor anyof itsmembers, officers, agents, servantsandemployeesmaybesubjectedbyreasonof injury to personor propertyof othersresultingfrom theperformanceof theservicesunderthisAgreement, or throughanyactor omissiononthepartof SI or its agents, employees, servantsor subcontractor(s), or throughanyimproperordefectivemachinery, implementsorappliancesusedorsuppliedbySI, itsagents, employees, servantsor subcontractor(s) in theperformanceof thisAgreement, andSI understandsand agreesthatit shalldefend, indemnifyandsaveharmless, to theextentpermittedby law, theCity, its members, officers, agents, servantsandemployeesfrom all suitsandactionsof anykind or character whatsoeverwhichmaybebroughtor institutedby anysubcontractor, materialmanor laborerwhohas performedworkorfurnishedmaterials, in theperformanceof thisAgreement.
9. CHARGES
9.1 Thesoftwaresupportservicesratespecifiedin Exhibit3 arethosein effectasof theEffectiveDate, unlessotherwisespecified.
9.2TheCustomermayprepayfor supportservicesuptoone (1) yearinadvanceatSI’sprevailingcharge attimeof payment. Prepaidservicesmusthaveacommencementdateof notmorethanninety (90) days afterpayment. Increasesthatwouldotherwisetakeeffectduringtheprepaidperiodshallbedelayeduntil theendof theperiodandshallbeeffectiveatthedateof anysubsequentprepaidperiod.
9.3 Chargesfor supportservicesperformedoutsidethe specifiedperiodsof coverage, or for other servicesnot coveredby thisAgreement, will beinvoicedseparatelyat SI’s standardserviceratesin effectatthetimesuchservicesarerendered.
9.4 TaskOrderswill bepreparedby SI upontheCustomer’s request, to definethescopeof workand theassociatedcharges (i.e. materials, laborandotherdirectcosts) to performthework. TaskOrder pricingwill bebaseduponSI’sstandardratesin effectduringthecurrentAgreement. Customer’swritten acceptanceof SI’s TaskOrderquotewill initiateSystemsIntegratedto beginTaskOrderwork. Task Orderwork will bechargedseparatelyto theCustomerunderthisAgreementuponcompletionof the work.
9.5 WhentheCustomerrequeststhatSI incurcommercialtraveland/or perdiemexpensesbecauseof extendedtravelnot includedin thisAgreement, thoseexpenseswill bechargedto theCustomerand shownasseparateitemsontheSIinvoice.
9.6 Unlessotherwisestatedin writingbySI, all chargesshallbeexclusiveof stateandlocaluse, sales, property (advalorem) andsimilartaxes. TheCustomeragreesto paysuchtaxes, andwhenapplicable, suchtaxeswill appearasseparateitemsonSI’sinvoice.
10. INVOICING
10.1 Chargesfor supportserviceswill beinvoicedin advance, asspecifiedherein. Invoicesfor other chargesdescribedin Paragraph9 of thisExhibitwill besubmittedasthosechargesareincurred.
10.2 Unlessotherwisestatedin writing by SI, theCustomershallpayall invoicesissuedunderthis Agreementwithinthirty (30) daysfromdateof invoice. Anypaymentsnotmadewithinthistimeperiod areconsideredto bedelinquent.
11. INSURANCE
SIshallprovideinsurancecoveragesto insurethisAgreementandtheworkperformedunderthis Agreement, to bemaintainedthroughoutthetermof theAgreementasfollows:
A. GeneralLiability
Form: CommercialGeneralLiability in a form providingcoveragenot lessthanthatof a standard OccurrenceCommercialGeneralLiability policyformincludingseparatelimitsfor PersonalInjury, and Products/CompletedOperations. Coverageto includeContractualLiability.
Limits: $1,000,000peroccurrence/$2,000,000generalaggregate. $l,000,000for Products/Completed Operations. $1,000,000for PersonalInjuryLiability withoutathirdpartyactionoverexclusion.
B. Workers' Compensation:
Form: Providingcoverageto all employeesin all stateswhereoperationswill beperformedunderthe termsof theContract.
Limits: AsrequiredbytheWorkers' CompensationLawof theStateof CaliforniaoranyStateor Federalbodyhavingjurisdictionoverthelocationof operationsbeingperformed.
C. BusinessAutomobileLiability:
BusinessAutomobileLiabilityinsurance, includingOwned, HiredandNotOwnedAutos.
Form: BodilyInjuryandPropertyDamagecoveragein acombinedsinglelimit of notlessthan 1,000,000.
D. Miscellaneous:
1) SIshalladdtheCitytoitsinsurancepoliciesasanadditionalinsuredpursuanttothetermsof Section
11. SIshallnotbeconsidered "approved" untilit hasobtainedall insurancerequiredbySection11 andsuchinsurancehasbeenapprovedbytheCity.
2) InsurancecoverageshallbeprovidedbyanInsuranceCompanylicensedasan "admittedcarrier" by theStatehavingjurisdictionoverthelocationof performanceandratedby "Bests" at "A-" orbetter, or asotherwisedeemedacceptableto theCity.
3) InsurancecoverageshallbeevidencedbyaCertificateof Insurancesubmittedin aformacceptable to theCity. TheCity mayrequesta letterof transmittalfrom theInsuranceCompanyproviding coverageindicatingthatthecertificateis issuedcorrectlyandpursuantto theirauthorization. 4) Thirty (30) daynoticeof cancellation, non-renewalorreductionof coverageisrequired. 5) Theinterestof theCity, asadditionalinsuredfor ongoingoperations, aswellas, products/completed operationsandasprimaryinsurancewith noresponsibilityfor paymentof premiumshallbeadded to all policiesotherthanWorkers' Compensation. Evidenceof this extensionshallbeby signed endorsementto the policy, suchendorsementto be submittedto the City with the applicable certificateof insurance. Mererecitationof theadditionalinsuredinterestonthecertificatesmaynot beacceptable.
6) TheCitywill benotifiedof anysignificantimpairmentorexhaustionof anyof theabovelimitsat theinceptionof orduringtheAgreement.
7) Subcontractorsshalladheretotheabove.
8) TheCityisnotresponsiblefor anylossordamagewhatsoeverto thepropertyof SIorits subcontractor(s).
9) All certificatesof insuranceshallcontainthefollowingprovisions:
a. Natureof workdescribedoncertificate (in caseof liability or compensationcertificates) shall beinclusiveof workprovidedfor underthisproject.
b. Locationof workdescribedshallbeinclusiveof thelocationof theworkprovidedunderthis Agreement.
c. Theperiodof certificatesshallcovertheperiodof theworkoranewcertificateshallbe furnishedbeforethecurrentcertificateexpires.
10) TheCustomershallbethesolejudgein determiningtheacceptabilityof insurancerequirements.
12. ORDEROFPRECEDENCE
ThisAgreementandall ExhibitsandAttachmentsheretotakeprecedenceoverCustomer’sadditionalor differenttermsandconditionsandconstitutetheentireunderstandingbetweenthePartiesrelatingto transactionshereunder. Acceptanceby theCustomeris limitedto SI’s termsandconditions. NOTICE OF OBJECTIONIS HEREBYGIVEN TO THE CUSTOMER’S ADDITIONAL OR DIFFERENT
TERMSAND CONDITIONS, AS SUCH MAY BE PROPOSEDBY A SERVICEREQUEST, PURCHASEORDER, ACKNOWLEDGMENT, INVOICEOROTHERWISE. NeitherSI’s commencementnorcompletionof performancehereundershallbedeemedor construedasacceptance of theCustomer’sadditionalordifferenttermsandconditions.
13. LICENSEFORSOFTWARE
Any andall modificationsof thesoftwarefor theSystem, whetherthesoftwarewasprovidedby SI or oneor morethird parties, shallbesubjectto the termsof theapplicablelicensesunderwhich such softwarewasoriginallysupplied. In particular, andexceptasstatedin theapplicablelicense, Customer acknowledgesandagreesthatall right, title andinterestin andtosuchsoftwareisandshallremainthe solepropertyof SystemsIntegratedorsuchthirdparties, asappropriate.
14. MISCELLANEOUS
14.1 CustomeragreesandacknowledgesthatSI, at its option, hastheright to subcontract, assign, or transferanyor all of its rights, dutiesor obligations, in partor in whole, thatarecontainedin this Agreement.
14.2 Any disputearisinghereundershall first be resolvedby taking the following stepswherea successivestepis takenif the issueis not resolvedat the precedingstep: 1) by the technicaland contractualpersonnelfor eachPartyperformingthisAgreement, 2) by executivemanagementof each Party, 3) by mediation, or 4) in theeventof litigation, by a courtsittingin SanDiego, Californiaand applyingthelawsof theStateofCalifornia.
Both Partiesagreethat in any actionto enforcethe termsof this Agreement, eachPartyshallbe responsiblefor its ownattorneys’ feesandcourtcostsincurredin enforcingajudgmentor settlement.
14.3SIreservestherighttowithholdwithoutliability, butwithpriorwrittennotice, anysupportservices authorizedby theCustomerunderthisAgreementif theCustomeris delinquentin paymentfor any services.
14.4In theeventof anyproceedings, voluntaryorinvoluntary, in bankruptcyorinsolvencybyoragainst the Customer, or in the eventof the appointment, with or without the Customer’s consent, of any assigneefor thebenefitof creditors, or of a receiver, SI mayelectto cancelanyunfilledpartof this Agreement. SI’sfailuretoexerciseanyof itsrightshereundershallnotconstituteorbedeemedawaiver or forfeitureof suchrights.
14.5 Stenographical, typographicalandclericalerrorsaresubjecttocorrection.
14.6 No U.S. Governmentprocurementregulationshallbebindingoneitherpartyunlessspecifically agreedto in writingpriorto incorporationherein.
14.7 Any noticesrequiredto begivenhereundershallbegivenin writingattheaddressof eachparty setforth in thisAgreement, or to suchotheraddressaseitherpartymaysubstituteby writtennoticeto theother.
14.8 With respectto theSystemor anycomponentsthereof, includingtechnicaldata, suppliedby SI directlyor throughothers, Customeragreesthatany exportor re-exportof suchitemsshallbe in compliancewiththeExportAdministrationRegulationsissuedbytheDepartmentof Commerceof the UnitedStatesandotherexportcontrolsof computerhardware, softwaremedia, technicaldateanddirect productsof technicaldata.
SYSTEMSINTEGRATEDCONTROLSYSTEMSUPPORTSERVICES
EXHIBIT 2
SYSTEMDESCRIPTION
ThefollowingisalistoftheSystemsoftwarecoveredbythissupportAgreement. Thedrawingisforthepurpose of definingthesizeandcomponentsthatareutilizingthecontrolSystemsoftwareatthetimeof thisAgreement.
Software: ONSITE
SYSTEMSINTEGRATEDCONTROLSYSTEMSUPPORTSERVICES
EXHIBIT3
SERVICESINCLUDEDIN MAINTENANCESUPPORTAND CHARGES
Item Qty Description
1 1 ea ONSITE SoftwareSupportincluding:
HotPatches
UpdatedrevisionstoONSITE software
Validation of continued operation of ONSITE with the
installationof operatingsystemupgrades (providedif software installedthe3rdpartyupgrade)
Disccleanup
Networkmonitoring/management
Isolationof hardwareproblems
Supportforrecordingof softwareasaresultof hardwarefailure overthephonesupport)
RTUfirmwareupgrades
RTUfirmwaresupport
LCD firmwareupgrades
LCDfirmwaresupport
Databasemaintenance
Re-loading/Re-synchronizingof ONSITE databasesasaresult of ahardwarefailure.
Totalcostof ONSITE Systemsupportservicesfor eachyearisprovidedin thetablebelow:
SUPPORTCONTRACTPERIOD PERMONTH ANNUAL
Year1 7/1/2023 6/30/2024 $ 3,183.00 $ 38,196.00
Year 2 7/1/2024 6/30/2025 $ 3,278.00 $ 39,336.00
Year3 7/1/2025 6/30/2026 $ 3,376.00 $ 40,512.00
Year4 7/1/2026 6/30/2027 $ 3,477.00 $ 41,724.00
Year5 7/1/2027 6/30/2028 $ 3,581.00 $ 42,972.00
TaskOrderworkwill bequotedseparately.
Theaggregatetotalfundsfor ONSITE SystemsupportservicesandTaskOrderworkunderthis Agreementshallnotexceedatotalamountof $ 750,000 pertermof contract.
SYSTEMSINTEGRATEDCONTROLSYSTEMSUPPORTSERVICES
EXHIBIT4
INVOICEAND SERVICESINFORMATIONSHEET
I. PAYMENTAND BILLING
A. Paymentfor Systemsupportservicesperformed, orto beperformed, bySIshallbemadeby Customeruponthesubmissionof SIinvoicesto Customer. Customer’sbilling addressis asfollows:
Cityof ChulaVista
CompanyName
276FourthAvenue, BuildingB
StreetAddress
ChulaVista CA 91910
City State Zip
Attn: AccountsPayable
Contact:
B. Fortheservicechangesdescribedin paragraph3.1(a) of Exhibit1, Customershallissueeithera ServiceRequestto SI, whichmaybe in theform of a purchaseorder, for SI to invoiceagainstin accordancewith thetermsandconditionsof thisAgreement.
C. Fortheadditionalsupportservices (“TaskOrders”) listedin paragraph3.1 (b) of Exhibit1, shall followthetermsandconditionsof thisAgreement.
D. Thenormalmonthlyservicebillingratefor theSystemdescribedonExhibit2 isshownonExhibit
3. All normalmonthlyservicebilling shallbein advanceof suchnormalservices. Customersmay requestSI to issueinvoicesonaquarterlybasis.
II. CUSTOMERANDSIREPRESENTATIVES
A. Customer’sTechnicalRepresentativesare:
LarryPomatto (
Primary
DavidDeLeeuw (
Secondary
B. Customer’sPurchasingRepresentativeis:
Name Telephone
C. Customer’sRepresentativesauthorizedto initiateOut-of-CoverageService; ExtendedCoverageor TaskOrders:
Primary Telephone
Secondary Telephone
D. SIServiceRepresentativesare:
LarryPomatto (
Primary
DavidDeLeeuw (
Secondary
E. SIServiceTelephoneNo.: 800-738-0906
SYSTEMSINTEGRATEDCONTROLSYSTEMSMAINTENANCESERVICES
EXHIBIT5
ONSITE SYSTEMSUPPORT
I. ONSITE SYSTEMSUPPORTSERVICES
A. At CustomerSiteServices: Thestandardannualmaintenancedoesnotinclude “atcustomersite” services.
B. CorrectiveMaintenance: Correctivemaintenanceincludesthediagnosisandcorrectionof system malfunctionsandfailures. Requestsfor thisservicemaybemadeasprovidedin Paragraph3.1 (a) of Exhibit1. Remediesmayconsistof temporaryproceduresto befollowedby theCustomerwhile a permanentremedyis beingsought. CorrectiveMaintenancewill be providedasdescribedin paragraphC of sectionI of thisExhibit5, andwill continueuninterrupted, aslongasreasonable progressis beingmade, until theSystemis operational. If SI determinesthatadditionalresources arerequired, theservicewill beinterruptedandwill resumeassoonastheseresourcesareavailable.
C. Hoursof Coverage: SI will providethesupportservicesdescribed24-hoursperday, 7-daysper week (“CoverageDays”).
D. ResponseTime: Responsetimefor CorrectiveMaintenanceunderthisAgreementis measuredin CoverageDaysfromthetimeaServiceRequestisreceivedbySItothetimeanSIengineerbegins workontheproblem. SIshallrespondtoaServiceRequestwithin4hoursof networkaccess (remote accesstothesystemisrequired).
E. NetworkAccessSecurity: SIshallrestrictaccessto theCustomer’snetwork, onlyto authorizedSI employeesthatareprovidingsoftwaresupport. All SIemployeeshaveeitherbeenNERCcertified and/orhaveDODcybersecurityclearance.
II. OPTIONALSUPPORTSERVICES:
In theeventthattheCustomerrequestsSItoprovidesupportservicesunderthisAgreementfor hardware or softwareproductseithernot installedby SI or installedby SI but not previouslyincludedin theSI ONSITE maintenancesupportservicesagreement, SIwill prepareandprovidetheCustomeraquotefor labor, materialandotherdirectcoststo performthe requestedwork in the form of a TaskOrder AttachmentA – TaskOrderform). TaskOrdersshallbevalid for ninety (90) daysafterthedateSI submitsthecompletedTaskOrderquoteto theCustomer. Customer’s writtenacceptanceof SI’s Task Orderquotewill initiateSystemsIntegratedto beginTaskOrderwork.
III. LIMITATIONSOFSOFTWARESUPPORTSERVICES:
A. QualifiedDevices: AnydevicewhichSIhasprovidedthelicenseorinstalledthesoftwareisconsidered aQualifiedDevicefor purposesof supportservices.
B. OtherThanQualifiedDevices: Softwaresupportwill notbecoveredunderthisAgreementfor other thanqualifieddevices.
1) If, in the opinionof SI, performanceof supportservicesis mademoredifficult or impaired becauseof anOtherThanQualifiedDevice, theCustomerwill temporarilyremovethedeviceat Customer’sexpensefor thepurposeof allowingSItomaintainthesystem. 2) TheCustomerissolelyresponsiblefor thecompatibilityof anyOtherThanQualifiedDevices.
IV. RESPONSIBILITIESOFCUSTOMER:
A. Access: TheCustomerwill provideSIwith thefollowing:
1) Accessto theSCADASystemcoveredunderthisAgreementviaahigh-speedNetwork. 2) AccesstoanduseofallinformationandfacilitiesdeterminedtobenecessarybySItoservice thesystem.
B. DataReconstruction: TheCustomerisresponsibleformaintainingaprocedureexternaltothesystem for reconstructionof lostor alteredfiles, data, or programsto theextentdeemednecessaryby the Customerandfor actuallyreconstructinganylostoralteredfiles, dataor programs. SI, aspartof this Agreement, will assistintherestorationof thesystemusingthebackupsmaintainedbytheCustomer.
C. OperatingProcedures: TheCustomerwill follow routineoperatorproceduresasspecifiedin the originalequipmentmanufacturer’soperatingmanualsfor thesystem’scomponents.
D. OperatingSupplies: TheCustomerwill provideoperatingsuppliesandconsumablessuchaspaper, CDs, DVDs, flashdrives, externaldiskdrivesandsuchsimilarequipmenttheCustomerwoulduse duringnormaloperations.
E. DataSecurity: TheCustomerisresponsiblefor safeguardingtheconfidentialityandsecurityof its proprietaryandclassifiedinformation.
ATTACHMENTA
SAMPLETASKORDERFORM
TaskOrder
TaskNo.: DateRequested: Order/Contract/P.O.:
RequestedBy:
Statementof theWork Requested:
Deliverables:
Costs:
Labor:
Materials:
OtherDirectCosts:
TOTAL COSTS: $
Notes:
TaskOrderPreparedby:
DateTaskOrderSubmitted:
CustomerAcceptanceof TaskOrder:
Dateof Acceptance:
NOTE: Customer’ssignedacceptanceof asubmittedTaskOrderconstitutesapprovalfor SItoproceedwiththe work. TaskOrderswill remainvalidfor ninety (90) daysafterdateof submissionto Customer.