City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
P a g e | 2
staff confirmed that information is not shared with other parties, AI-assisted redactions are reviewed and validated by authorized staff, and Veritone maintains multiple security and privacy certifications.
DISCUSSION
Background
Recent changes to California public records and disclosure requirements—including Senate Bill 1421 (SB 1421), Penal Code Section 832.5, Assembly Bill 748 (AB 748), and Senate Bill 290 (SB 290)—have significantly expanded public access to certain law enforcement records and increased access rights for victims of crimes, including domestic violence, sexual assault, and elder abuse.
As a result, the City has experienced substantial growth in requests for body-worn camera video, 911 audio recordings, investigative media, and civil subpoenas. These requests frequently involve sensitive visual and audio content that must be reviewed and redacted prior to release to protect privacy interests, preserve confidentiality, and comply with applicable legal requirements.
In 2024, the City processed 1,279 public records requests. In 2025, the volume increased to 1,544 requests.
As of August 4, 2026, the City has received 893 requests for the year.
The nature of public records has also evolved. Records requests increasingly include digital evidence and multimedia content such as body-worn camera footage, in-car video, drone footage, audio recordings, photographs, and electronic documents. Unlike traditional paper records, these media formats require detailed frame-by-frame and content-specific review to identify and redact protected information prior to disclosure, substantially increasing staff workload and processing time.
Furthermore, civil subpoenas directed to law enforcement agencies have become increasingly complex and resource-intensive due to the significant growth in electronically stored information. In addition to traditional paper records, subpoena responses often require the identification, collection, review, and legal analysis of body-worn camera footage, in-car video, digital photographs, audio recordings, Computer Aided Dispatch (“CAD”) records, Records Management System (“RMS”) data, text messages, and other electronic evidence. Prior to disclosure, these records must be carefully reviewed and redacted to protect confidential information, including juvenile records, victim and witness information, medical information, criminal history information, and other records protected by state and federal law. The volume of digital evidence associated with modern investigations has also substantially increased the time, staffing, technology, and legal resources necessary to ensure compliance with court orders while safeguarding privacy rights and statutory confidentiality requirements.
Current Software Environment
The Police Department currently utilizes the Veritone Redact application through access to the aiWARE platform to support AI-assisted media processing and redaction of video, audio, image, and document records.
The previous annual agreement expired on June 30, 2026. To maintain continuity of operations and avoid any disruption to public records processing and disclosure obligations while the competitive procurement process and agreement approval are finalized, the Police Department executed a three-month extension of the existing agreement.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
P a g e | 3
The current interim agreement provided:
Continued access to the Veritone Redact platform for a three-month term; Processing capacity for up to twenty (20) hours of uploaded media; and Usage-based processing at a rate of $100 per additional hour of uploaded media beyond the included allocation.
The interim agreement expires on September 30, 2026.
Competitive Selection Process
On December 5, 2025, the City posted RFP P25-2026 to PlanetBids, seeking competitive proposals from qualified firms to provide an enterprise redaction software solution supporting the operational needs of the Police Department. The objective of the solicitation was to identify a solution capable of securely and efficiently redacting sensitive information across video, audio, image, and document records while supporting compliance with public disclosure laws and confidentiality requirements. The City received ten (10) proposals.
An evaluation team, consisting of a Police Support Services Manager, Crime Laboratory Manager, Police Technology Manager, Deputy Director of City Clerk Services and Records Manager, completed a comprehensive evaluation of the proposals based on criteria that included the consultants’ experience, past performance, personnel, approach to work and proposed costs. Following the evaluation, the team conducted interviews with the top three ranked firms. After a comprehensive assessment, staff recommends awarding the agreement to Veritone, Inc.
Veritone Redact is an AI-assisted redaction platform designed to support the review, processing, and release of multimedia records while maintaining human oversight and decision-making authority.
Key capabilities include:
Privacy and Redaction Controls
AI-assisted redaction of video, audio, image, and document files through a unified workflow; Automated identification of sensitive content to accelerate review processes; Human review and editing controls to validate automated detections and maintain legal compliance; Consistent application of redactions through standardized workflows and reviewer oversight; Removal of embedded metadata and hidden information prior to release.
Detection and Processing Capabilities
Detection of faces, individuals, vehicles, license plates, identification cards, computer screens, written materials, and other identifiable information;
Person and head detection optimized for body-worn camera and surveillance environments where facial recognition alone may be insufficient;
Batch processing and queue-based workflows for simultaneous review of multiple requests; Reusable templates to support consistent application of agency policies and disclosure requirements.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
P a g e | 4
Records Integrity and Accountability
Native integration with Axon Evidence.com to support secure evidence intake and export; Preservation of evidentiary chain-of-custody throughout processing workflows; Detailed audit logging of user actions, redaction history, approvals, and workflow status; Secure collaboration capabilities for reviewers, supervisors, legal staff, and records personnel; Role-based permissions and centralized administrative controls.
Operational Benefits
Supports compliance with California Public Records Act requirements and statutory disclosure obligations;
Reduces manual review effort and administrative burden; Improves processing consistency and response timelines; Supports defensible records practices for litigation, subpoenas, audits, and evidentiary review; Advances operational transparency while protecting privacy and confidential information.
The cost for each concurrent user license of Veritone Redactis $16,000 per year. The City intends to purchase five licenses, for a total annual cost of $80,000. The initial term of the agreement is September 1, 2026, through June 30, 2028, and may be extended for up to four additional one-year terms upon mutual agreement of both parties (potentially through June 30, 2032).
DECISION-MAKER CONFLICT
Staff has reviewed the decision contemplated by this action and has determined that it is not site-specific and consequently, the real property holdings of the City Councilmembers do not create a disqualifying real property-related financial conflict of interest under the Political Reform Act. (Gov. Code, § 87100 et seq.) Staff is not independently aware and has not been informed by any City Councilmember of any other fact that may constitute a basis for a decision-maker conflict of interest in this matter.
CURRENT-YEAR FISCAL IMPACT
For the 10-month period of September 2026 to June 2027, the prorated cost of five licenses is $66,667. This cost is included in the fiscal year 2026-27 General Fund budget.
ONGOING FISCAL IMPACT
If all four agreement extensions are authorized, the table below outlines the not-to-exceed amount for the 70-month term.
Initial Term Extension 1 Extension 2 Extension 3 Extension 4 5-YEAR Sep 26 - Jun 28 FY 2028-29 FY 2029-30 FY 2030-31 FY 2031-32 TOTAL $146,667 $80,000 $80,000 $80,000 $80,000 $466,667
Costs relating to redaction software provided by Veritone in subsequent fiscal years will be considered as part of the annual budget development process.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
P a g e | 5
ATTACHMENTS
1. Veritone License Agreement
Staff Contact: Dan Peak, Acting Chief of Police
Shannel Honore, Police Support Services Manager
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
Form Rev 9/30/2025
RESOLUTION NO. __________
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CHULA VISTA APPROVING REDACTION SOFTWARE
AGREEMENT BETWEEN THE CITY AND VERITONE, INC.
WHEREAS, on December 5, 2025, the City issued a Request for Proposal (RFP) P25- 2026, seeking competitive proposals from experienced and qualified individuals or firms to provide a comprehensive redaction software solution to support the City Clerk’s Office, City Attorney’s Office and Police Department; and
WHEREAS, the City received ten (10) responses to solicitation RFP P25-2026 (the “Proposals”); and
WHEREAS, the selection committee evaluated the Proposals and recommends executing an agreement with Veritone, Inc. (the “Agreement”) to provide a redaction software solution; and WHEREAS, the Agreement has an initial term beginning September 1, 2026 and continuing through June 30, 2028, with four (4) additional one (1) year options to extend the Agreement, which, if all options are exercised, may extend the Agreement through June 30, 2032; and
WHEREAS, the cost of one concurrent license is $16,000 per year; and WHEREAS, during the 22-month initial term of the Agreement, Veritone, Inc. shall be compensated in the amount of $146,667 for five concurrent licenses; and WHEREAS, the City intends to use five concurrent licenses, resulting in an annual cost of $80,000 for each extension; and
WHERAS, the City has the option to increase or decrease the number of licenses based upon operational needs; and
WHEREAS, if all option terms are exercised, the total compensation payable under the Agreement shall not exceed $466,667 over the full potential term of the Agreement.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Chula Vista, that it approves the redaction software Agreement, between the City and Veritone, Inc., in the form presented, with such minor modifications as may be required or approved by the City Attorney, a copy of which shall be kept on file in the Office of the City Clerk, and authorizes and directs the City Manager to execute same.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
Resolution No.
Presented by Approved as to form by
Tiffany Allen Marco A. Verdugo
City Manager City Attorney
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
F – License Agreement (Redact, Illuminate, Contact) (8.2023)
LICENSE AGREEMENT
This License Agreement (“Agreement”) is entered into as of the date of the last signature below (“Effective Date”) by and between Veritone, Inc. (for itself and/or its subsidiaries), having an office located at 5291 California Ave., Suite 350, Irvine, CA 92617 (“Veritone”) and the entity listed under Licensee Information below (“Licensee”), with respect to license(s) to Veritone’s Platform and related Services.
Licensee Name: Chula Vista Police Department Billing Contact Information Licensee Address: 315 4th Avenue Chula Vista, California 91910 United States
Contact Name: PD Fiscal
Contact Name: Shannel Honore Contact Phone: 619-691-5238 Phone: (619) 691-5151 Contact Email: [email protected] Email: [email protected] Email for Invoices
(if different):
Master License Terms and Conditions. This Agreement is governed by the Veritone Master License Terms and Conditions at https://www.veritone.com/terms-conditions/ and the productspecific terms and conditions at https://www.veritone.com/glc-terms/ as applicable (collectively, the “Terms and Conditions”), all of which are incorporated herein by reference. In the event of any conflict or inconsistency between the provisions of this Agreement and the provisions contained in the Terms and Conditions, the provisions of this Agreement shall govern and control. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms and Conditions.
Term: The Initial Term shall automatically renew for an additional twelve-month term (“Renewal Term”) at a License Fee of $80,000.00 per twelve month period unless at least thirty (30) days’ written notice is given by either party prior to the end of the respective period (the Initial Term together with the Renewal Term to be known collectively as the “Term”). Automatic renewal will continue for a maximum of four (4) additional twelve-month Renewal Terms beyond the Initial Term listed in the table above.
Payment Terms. Initial Term License Fee will be broken into two payments. The first payment will be $66,667.00 to cover the period from September 1, 2026 to June 30, 2027 and be due within thirty days of invoice upon execution of Agreement. The second payment of $80,000.00 will cover the period from July 1, 2027 to June 30, 2028 and be due by July 1, 2027. Any addition payment terms will be set forth in the applicable Product Ts & Cs.
Non-Cancellable Fees. All payment obligations and fees included herein are non-cancelable and all amounts paid in connection with this Agreement are non-refundable. Customer is responsible for paying all fees applicable to the License and related services, whether or not it actively used, accessed or otherwise benefited from the Platform and related Services.
Authority. The person executing this Agreement on behalf of each party represents and warrants that he or she has full authority to execute the same on behalf of such party, and that no other actions or approvals are required for such party to enter into this Agreement and perform its obligations hereunder.
Termination. Notwithstanding anything to the contrary in the Terms and Conditions or any other agreement between the parties, (a) all fees for the then-current Term (whether the Initial Term or any Renewal Term) are non-cancellable and non-refundable once such Term has commenced; (b) either party may elect not to renew this Agreement by providing written notice to the other party at least thirty (30) days prior to the commencement of the next Renewal Term, in which case this Agreement shall terminate at the end of the then-current Term; and (c) neither party may terminate this Agreement for convenience during any then-current Term.
LICENSEE INFORMATION
LICENSE AND SERVICES DETAILS
Initial Term Start Date: September 01, 2026 End Date: June 30, 2028 No. of Users: 5 Initial Term License Fee: $146,667.00
Services Description
Redact Application
▪ aiWARE Platform access
▪ Veritone Redact Application
▪ Cognitive Processing (details below)
▪ Standard webinar training and onboarding; technical support via email and in-app chat for application Cognitive Processing License includes unlimited cognitive processing hours of media uploaded by Licensee through the Redact Application during the Term for five (5) users at the yearly License Fee listed in the table above. Additional concurrent users can be purchased for an additional cost of $16,000 per user per year to receive unlimited cognitive processing hours for each additional concurrent user (“Additional Concurrent Users”).
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
ACCEPTED AND AGREED BY:
VERITONE, INC. LICENSEE: CITY OF CHULA VISTA
Signature: /siganture_VER4/ Signature: /siganture_VER3/ Name: /fulJon Gaceklname_VER4/ Name: /fullnTiffany Allename_VER3/ Title: /titleSVP & GM of aiWARE Enterprise_VER4/ Title: /title_VCity ManagerER3/ Date: /datesigned_VER4/ Date: /datesigned_VER3/
Veritone Legal
/LegalStamp _VER1/
Veritone Finance
/FinanceStamp_VER2/
Approved as to Form:
By: _______________________________
Marco A. Verdugo
City Attorney
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
Item 7.6:
Veritone Automated
Redaction Solution
Prepared by
Jonathan Alegre, Police Administrative Services Manager Shannel Honore, Police Support Services Manager
Prepared for
City Council
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
2 Background and Operational Need
California Public Records Act (CPRA) requests for the police department have increased significantly in recent years.
CY2019 CY2020 CY2021 CY2022 CY2023 CY2024 CY2025
240 581 714 738 1,036 1,279 1,544
Legislative changes have expanded public records disclosure requirements: AB 748, SB 290, SB 1421, and Penal Code § 832.7.
Growth in Body-Worn Camera (BWC) usage and digital evidence.
Processing one hour of body-worn camera footage requires approximately 9–12 staff hours.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
3 Increased workload,
higher risk, and longer
response times are
impacting service to our
community.
Time-Consuming Manual Process
Current Challenges
Backlogs and Delays
Legal & Compliance Risks
Rising Volumes
◷
Manual redaction of video, audio, images and documents is labor intensive.
Manual processes result in significant delays in responding to records requests.
Manual redactions increase the risk of inadvertent disclosure and liability.
Digital evidence and public records requests continue to increase.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
4 Meeting the Challenge
• CVPD currently uses Veritone to
redact body-worn camera video,
including personally identifiable
information (PII), to protect
community members’ privacy.
• Existing contract covers a limited
number of hours.
• Transitioning to a license-based model
would provide unlimited redaction
hours under a set number of licenses.
• CVPD has partnered with Veritone for
approximately eight years.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
5 Enhanced Solution: Ve rit o n e Redact
• Veritone Redact is an AI-powered,
cloud-based platform that automates
the redaction of video, audio, images
and documents.
• Detects and redacts sensitive content
using advanced AI.
• Built for public safety and government
compliance.
• Cloud-based for secure, scalable and
collaborative workflows.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
6 Benefits to the City
Unrestricted access
Improved turnaround times for records requests
Reduces legal exposure and potential liability
Strengthens compliance with state laws and court orders ✓
✓
✓
✓
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
7 Approving of license-based
agreement with Veritone, Inc.
Fiscal Impact
City of Chula Vista
Recommended Action
Five concurrent user licenses
$80,000 per year
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
The Return of
HarborFest
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
2 Saturday, Aug. 22, 2026
Bayside Park
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
3 Estimated 8,000 – 10,000 attendees
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
4 Around 200 vendors, including
delicious local food and artisan
markets.
Two stages with a variety of acts
playing live throughout the day.
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
5 Media Coverage
• Axios in the daily newsletter “Need More To Do” section • DoSD in the daily newsletter • Patch in the article titled “San Diego Weekend Guide: Chula Vista HarborFest; San Diego Book Festival; Super Girl Surf Festival.” The article also ran on FlipBoard
.
• San Diego Union Tribune in the article titled “Things to do.” • San Diego Union Tribune in the article titled “Happy Day at HarborFest.” • ABC 10 in the article titled “HarborFest back this Saturday at the Chula Vista Bayfront.”
• Star News in the article titled “HARBORFEST Returns.” • Gente Bonita in the article titled “Harbor Fest Returns to Chula Vista.” • Secret San Diego in the article titled ‘El HarborFest vuelve a Chula Vista después de 7 años con música gratis, comida espectacular y diversión a orillas de la bahía.”
• Patch in the article titled “Chula Vista HarborFest Returns With Free Waterfront Fun.”
Additionally, please see broadcast coverage for the Chula Vista HarborFest:
• ABC 10 (News at 11pm) • NBC 7 (News at 11) • KUSI (Good Morning San Diego, Weekend) • NBC 7 (News Today) • CBS 8 (Mornings at 6am) • ABC 10 (News at 4pm) • ABC 10 (News at 6pm) • ABC 10 (News at 11pm) • KUSI (Good Morning San Diego, Weekend) • KUSI (Good Morning San Diego Weekend)
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
6 TV and Radio Coverage by the numbers …
75%
Segments Aired
41 Audience Reach
581,700
Local Publicity Value
$33,959
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda
7 Social Media by the numbers …
Platforms
Facebook, Instagram, X, Nextdoor
Accounts
@thinkchulavista
@cvharborfest
Total Posts
73 Views
1,175,494
Content Interactions
20,392
City of Chula Vista - City Council
August 25, 2026 Post City Council Agenda