1 CITY OF COLTON
City Hall, Council Chambers
650 N. La Cadena Drive
Colton, CA 92324
Website: www.coltonca.gov
Mayor Frank J. Navarro
Council Members:
David J. Toro - District 1
Ernest R. Cisneros - District 2
Kenneth J. Koperski - District 3
Dr. Luis S. Gonzalez - District 4
John R. Echevarria - District 5
Isaac T. Suchil - District 6
City Treasurer Aurelio De La Torre
City Manager William R. Smith
City Attorney Carlos Campos
City Clerk Carolina R. Padilla
AGENDA
CITY COUNCIL,
COLTON UTILITY AUTHORITY, COLTON PUBLIC FINANCING AUTHORITY,
COLTON HOUSING AUTHORITY
REGULAR MEETING
TUESDAY, OCTOBER 18, 2022 – 5:00 P.M.
CITY HALL, COUNCIL CHAMBERS
CLOSED SESSION - 5:00 p.m.
NO CLOSED SESSION
RULES OF DECORUM
To help conduct the business of the City Council in an orderly fashion, the City Council has adopted rules pertaining to decorum and order, as provided for in the City Council Manual of Procedure. The City Council will strictly enforce these rules in order to allow full expression of ideas and opinions by councilmembers, staff and the public. Generally, the City's rules of decorum prohibit comments or actions which willfully disrupt the meeting. All remarks and questions shall be addressed to the Council as a whole and not to any particular member. No individual Councilmember or member of the City staff shall be questioned without first obtaining permission from the Presiding Officer. The City Council asks that all persons - including councilmembers, staff and the public - act and speak respectfully.
2 OPEN SESSION
6:00 P.M.
OPEN SESSION CALLED TO ORDER
INVOCATION Pastor Peter Tasaka - Vineyard Church
FLAG SALUTE
ROLL CALL
CEREMONIAL MATTERS
Presentations, Awards, Proclamations
Government Finance Officers Association (GFOA) Award - Excellence in Financial Reporting
MAYOR AND COUNCIL ITEMS
GIFT DISCLOSURES
Prior to rendering a decision in any proceeding involving a license, permit, contract or other entitlement pending before the city council, any council member who has received been promise d a gift or gifts aggregating $50.00 or more in value within the preceding twelve months from a party or participant in the proceeding shall disclose that fact either orally or in writing during open session. This disclosure shall be made part of the official public record of the proceeding, either as part of the minutes of the meeting or as a separate writing filed with the city. (CMC Section 2.04.030) AB 1234 ORAL REPORTS
Members of the city council shall provide brief reports on meetings attended at the expense of the city. (GC Section 53232.3(d))
APPOINTMENTS
MAYOR AND COUNCIL DISCUSSION ITEMS
PUBLIC HEARINGS
To speak on public hearing items, it is requested that you obtain a card from the City Clerk and complete it by noting the agenda item number, as well as whether you are in favor, opposition or neither, and give it to the City Clerk. The applicant will be allowed 5 minutes to address the Council and all other persons will be allowed 3 minutes; provided, however, that the presiding officer shall have certain discretion to extend or limit time as provided for in the City Council Manual of Procedure.
BUSINESS ITEMS
There are no business items.
3 PUBLIC COMMENT Limit 3 Minutes
This is the portion of the meeting specifically set aside to invite your comments regarding Consent Calendar items and other general comments about matters not on the agenda; however, any matter that requires action will be referred to staff for investigation and report at a subsequent Council meeting. The Council is prohibited by law from discussing or taking immediate action on items during this public comment period.
Persons desiring to submit paperwork to the City Council Members shall provide copy of any paperwork to the City Clerk for the Official Record.
Speakers will be limited to 3 minutes; provided, however, that the presiding officer shall have certain discretion to extend or limit time as provided for in the City Council Manual of Procedure.
CONSENT CALENDAR
All matters listed under the Consent Calendar are considered by the City Council to be routine and will all be enacted by one motion. There will be no separate discussion of these items prior to the time the City Council votes on the motion, unless councilmembers, staff or the public request that specific ite ms be discussed and/or removed for separate discussions or action.
(1) Minutes - Approval of Minutes for the City Council Regular Meeting held on October 4, 2022. [Staff Person: Carolina Padilla]
(2) Warrants - Approve US Bank voucher dated 08/25/2022 and totaling $36,884.07; voucher numbers 201376 to 201444 dated 09/15/2022 and totaling $567,832.44; voucher numbers 201445 to 201597 dated 09/22/2022 and totaling $1,960,517.17; a payroll disbursement listing dated 08/06/2022 to 08/19/2022 and totaling $934,999.87 and a payroll disbursement listing dated 08/20/2022 to 09/02/2022 and totaling $936,435.57.
[Staff Person: Stacey Dabbs]
(3) Contract Award - Inter-Con Security, Inc. - Award a Professional Services Agreement for Parking Enforcement Services to Inter-Con Security, Inc. for $275,000 Annually. [Staff Person: Hank Dominguez]
(4) Contract Award - Various Single Phase Transformers - Approve Award of Contract for Various Single Phase Transformers to Howard Industries, Inc. for $125,660.21, and to One Source for $311,171.23. [Staff Person: Brian Dickinson]
(5) Grant - Office of Traffic Safety - Approve and Adopt Resolution No. R-108-22 to Accept a Grant in the Amount of $163,000.00 from the Office of Traffic Safety (OTS) with it's Accompanying MOU and Amend the Fiscal Year 2022-2023 Budget, RESOLUTION NO. R-108-22. [Staff Person: Hank Dominguez]
(6) No Parking Restriction - Authorize Parking Restrictions along C St. (north side only) from Pennsylvania Ave. to Terrace Ave., and RV Center Drive (south side only) from Milano Way (Mobile Homes entrance) to 160 feet east, RESOLUTION No. R-107-22.
[Staff Person: Brian Dickinson]
(7) Second Reading of Ordinance No. O-13-22 - Waive Full Reading and Approve Second Reading of an Ordinance of the City Council of the City of Colton to Amend Section Chapters 18.04 and 18.06 of Title 18 (Zoning) of the Colton Municipal Code Related to Modifying, Adding or Amending Definitions, Permitted Uses, in the General Commercial Downtown Zone And Administration, ORDINANCE NO. O-13-22. [Staff Person: Carolina Padilla]
4 MAYOR AND COUNCIL ORAL REPORTS AND COMMENTS
Comments from Mayor and Council on various issues and activities throughout the community. Comments shall be limited to 5 Minutes per speaker.
CITY MANAGER'S REPORTS
ADJOURNMENT
5 I, Stephanie Vargas, the Deputy City Clerk, hereby certify that a true and correct, accurate copy of the foregoing agenda was posted , at least seventy-two (72) hours prior to the meeting per Government Code 54954.2, at the following locations:
City of Colton City Hall 650 N. La Cadena Drive
City of Colton Website, www.coltonca.gov <http://www.coltonca.gov>
PROCEDURES FOR ADDRESSING CITY COUNCIL
For the Official Record, it is requested that you obtain a card from the City Clerk and complete i t by noting a specific item number on the Agenda, if applicable, or you can identify the subject that you wish to address under the Public Comment portion of the Agenda. The City Council encourages public input on all City issues within the Rules of Decoru m. Speakers will be limited to the time periods provided on the Agenda; provided, however, that the presiding officer shall have certain discretion to extend or limit time as provided for in the City Council Manual of Procedure.
RULES OF DECORUM
To help conduct the business of the City Council in an orderly fashion, the City Council has adopted rules pertaining to decorum and order, as provided for in the City Council Manual of Procedure. The City Council will strictly enforce these rules in order to al low full expression of ideas and opinions by councilmembers, staff and the public. Generally, the City's rules of decorum prohibit comments or actions which willfully disrupt the meeting. All remarks and questions shall be addressed to the Council as a w hole and not to any particular member. No individual Councilmember or member of the City staff shall be questioned without first obtaining permission from the Presiding Officer. The City Council asks that all persons - including councilmembers, staff and the public - act and speak respectfully.
NOTICE TO PUBLIC
Staff reports or other written documentation relating to each item referred to, on the Agenda, are available for public inspection at the following locations: Office of the City Clerk, 650 N. La Cadena Drive, Colton, CA; City of Colton Public Library, 656 9 th St., Colton, CA; or the City of Colton Internet Website, www.coltonca.gov. Any person having questions concerning any item on the Agenda may call the City Clerk at 370 -5191 to make inquiry concerning the nature of the item described on the Agenda. The City Clerk shall direct inquiries to the appropriate office.
All matters listed under the Consent Calendar are considered by the City Council to be rout ine and will all be enacted by one motion. There will be no separate discussion of these items prior to the time the City Council votes on the motion, unless councilmembers, staff or the public request that specific items be discussed and/or removed for separate discussions or action.
6 In compliance with the American with Disabilities Act, if you need special assistance to participate in a City Meeting, please contact the City Clerk’s Office at 909 -370-5001. Notification 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting.
LEGAL CHALLENGES
If you challenge in court any discussion or action taken concerning an item on this Agenda, you may be limited to raising only those issues you or someone else raised during the meeting or in written correspondence delivered to the City at or prior to the City's consideration of the item at the meeting.
MANUAL OF PROCEDURE
The City Council adopted its Manual of Procedure pursuant to Resolution No. R-150-07; Amended by Minute Action on December 2, 2014 and adopted by Resolution No. R -03-15 on January 20, 2015. Copies are available in the Office of the City Clerk.
ITEM NO. 1
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: CAROLINA PADILLA, CITY CLERK
SUBJECT: APPROVAL OF MINUTES FOR THE CITY COUNCIL REGULAR MEETING HELD ON OCTOBER 4, 2022.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
Approval of Minutes for the City Council Regular Meeting held on October 4, 2022.
BACKGROUND
Minutes for the City Council Regular Meeting held on October 4, 2022.
FISCAL IMPACTS
None
ATTACHMENT
1. 10-04-2022 Draft Minutes
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2022 OCTOBER 04 CC/CUA/CPFA/CHA MEETING 1 -
CITY COUNCIL/COLTON UTILITY AUTHORITY/
COLTON PUBLIC FINANCING AUTHORITY AND COLTON HOUSING AUTHORITY
REGULAR MEETING MINUTES
October 4, 2022
Regular Meeting held on the above -given date at 6:0 0 p.m. in the Council Chamber of City Hall, with Mayor Navarro presiding.
INVOCATION: Pastor Eric Strutz, The Door Church
FLAG SALUTE: American Legion Post 155 Members Louie Barrera and Steve Ferrance
CITY COUNCIL ROLL CALL
Council Members Present Staff Present
Frank J. Navarro, Mayor William R. Smith, City Manager David J. Toro Carlos Campos, City Attorney
Ernest R. Cisneros Carolina R. Padilla, City Clerk Kenneth J. Koperski, Mayor Pro Tem
Dr. Luis S. González
John R. Echevarria
Council Members Absent
Isaac T. Suchil (excused)
CEREMONIAL MATTERS
Presentations, Awards, Proclamations
Proclamation - Public Power Week
CM Echevarria presented a Proclamation declaring Public Power Week 2022 (October 2 -8, 2022); accepted by Public Works & Utility Services Director Dickinson.
Proclamation- Water Professionals Week
CM Cisneros presented a Proclamation declaring Water Professionals Appreciation Week (October 1 -9, 2022); accepted by Public Works & Utility Services Director Dickinson.
Recognition - Economic Development Manager Arthur Morgan Mayor N avarro presented a Certificate of Recognition to Economic Development Manager, Arthur Morgan upon his retirement effective October 7, 2022; after 12 years of service with the City of Colton.; accepted by Mr. Arthur Morgan.
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MAYOR AND COUNCIL ITEMS
POSSIBLE CONFLICT OF INTEREST DISCLOSURES FOR THE COUNCIL MEETING OF OCTOBER 4, 2022.
GIFT DISCLOSURES
Mayor Navarro asked the members present if there were any agenda items that were a conflict of interest pursuant to CMC Section 2.04.030. None disclosed.
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AB 1234 ORAL REPORTS
Mayor Navarro asked the members present if there were any brief reports on meetings attended at the expense of the City. (GC Section 53232.3(d). None disclosed.
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PUBLIC HEARINGS
(1) Public Hearing - Street Vacation: Terrace Avenue & De Berry Avenue
A PUBLIC HEARING TO APPROVE AND ADOPT A RESOLUTION OF THE CITY COUNCIL OF
COLTON, CALIFORN IA, CONDITIONALLY VACATING PORTIONS OF SOUTH TERRACE AVENUE AND DE BEERY STREET, RESOLUTION NO. R-94-22.
Mayor Navarro declared the Public Hearing open.
City Clerk Padilla submitted the Notice Continuance from September 6, 2022 of the Public Hearing (on file in the City Clerk’s Office) and there were no reports of protests or objections thereto.
Staff Presentation
Director Dickinson, Public Works & Utility Services, presented for Council an overview of the agenda item and requested approval of staff’s recommendation.
Public Comment
The following community members addressed the Council: Pam Lemos
Motion and Second by CM González//MPT Koperski to close the public hearing.
Vote: Motion carried with CM Suchil absent.
Council Discussion
Discernment and disc ussion between Mayor and Councilmembers present, with clarification provide by staff:
Director Dickinson and Director Tomich.
Motion and Second by CM Toro/CM Cisneros to approve and adopt Resolution No. R-94-22.
Vote: Motion carried with CM Suchil absent.
(2) Zoning Text Amendment - Downtown Car Wash
TIME AND PLACE FIXED TO CONSIDER A PUBLIC HEARING TO INTRODUCE BY TITLE
ONLY AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF COLTON TO AMEND SECTION CHAPTERS 18.04 AND 18.06 OF TITLE 18 (ZONING) OF THE COLT ON MUNICIPAL
CODE RELATED TO MODIFYING, ADDING OR AMENDING DEFINITIONS, PERMITTED
USES, IN THE GENERAL COMMERCIAL DOWNTOWN ZONE AND ADMINISTRATION, ORDINANCE NO. O-13-22.
Mayor Navarro declared the Public Hearing open.
City Clerk Padilla submitted the No tice of the Public Hearing (on file in the City Clerk’s Office) and there were no reports of protests or objections thereto.
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Staff Presentation
Director Tomich, Development Services, presented for Council an overview of the agenda item and requested approval of staff’s recommendation.
Public Comment
None
Motion and Second by CM González/CM Echevarria to close the public hearing.
Vote: Motion carried with CM Suchil absent.
Motion and Second by CM Toro/CM González to waive full reading, read by title only and introduce Ordinance No. O-13-22.
Vote: Motion carried with CM Suchil absent.
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PUBLIC COMMENT
General
The following community members addressed the Council: Jessica Sutorus; Cynthia Calderilla; Paula Flores; Lesly Stevens; Christine Irish -Ré; Maxine Conley; Darby Osnaya; Pam Lemos; Theresa Salas and Gene Valdez.
Consent Calendar
The following community members addressed the Council: Item 9 – Pam Lemos; Item 12 – John Aguilar Jr.
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CONSENT CALENDAR
Mayor Navarro presents the Consent Calendar Items 3 through 12.
Motion and Second by CM González/CM Cisneros to approve consent calendar Item 3 through 12.
Vote: Motion carried with CM Suchil absent.
(3) Minutes - Approval of Minutes for the City Council Regular Meeting held on September 20, 2022.
(4) Warrants - Approve voucher numbers 201107 to 201282 dated 08/31/2022 and totaling $911,962.95; wires dated 09/02/2022 and totaling $8,801,950.89; voucher numbers 201283 to 201375 dated 09/08/2022 and totaling $311,227.04 and a payroll disbursement listing dated 07/23/2022 to 08/05/2022 and totaling $1,265,047.26.
(5) Bonds Release - TM 20138 & TM 20139 - Approve Final Release of all remaining Bonds and Subdivision Cash Deposit Guaranteeing Performance (Staking) for Tract Map No. 20138 and Tract Map No. 20139.
(6) Contract Award - PTM General Engineering Services, Inc. - Approve Award of Contract to PTM General Engineering Services, Inc. for the I -10 Freeway /9th Street Underpass Lighting Project in the amount of $116,016.
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(7) Contract Amendment - Wallace & Associates - Approve the First Amendment to the Contract with Wallace & Associates for Engineering Servic es Associated with the Drilling and Construction of Well 32 & Well 33.
(8) Contract Award & Reimbursement Agreement - Rincon Environmental Services / AMKO Recycling - Approve Contract for Environmental Services with Rincon Consultants and Reimbursement Ag reement with Applicant for AMKO Recycling Rezone/General Plan Amendment, Major Certificate of Appropriateness, Conditional Use Permit and Architectural and Site Plan Review Application.
(9) Contract Award - Krieger and Stewart - Approve a Contract Award t o Krieger and Stewart for Engineering & Construction Services Associated with the La Loma Reservoir Project.
(10) Donation Agreement - Tabbaa - Adopt a Resolution Approving a Donation Agreement with Tabbaa Family Limited Partnership for an Approximate 1.1 1 Acres to the City of Colton, RESOLUTION R- 105-22.
(11) Easement - Hert Street - Approve the Recordation of Grant of Sidewalk Easement along Hert Street.
(12) Second Reading of Ordinance No. O -12-22 - Waive full reading, and Approve Second Reading of an Ordinance of the City Council of the City of Colton, Amending Chapter 6.32 of the Colton Municipal Code Regarding the Sale, Purchase, and Use of Fireworks, RESOLUTION NO. O-12-22.
MAYOR AND COUNCIL ORAL REPORTS AND COMMENTS
Comments from Mayor, Council and City Treasurer on various issues and activities throughout the community.
CITY MANAGER'S REPORTS
None
ADJOURNMENT
At 7:24 p.m. Mayor Navarro adjourned the Regular Council Meeting.
_________________________________
Carolina R. Padilla
City Clerk
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ITEM NO. 2
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: STACEY DABBS, FINANCE DIRECTOR
SUBJECT: APPROVE US BANK VOUCHER DATED 08/25/2022 AND
TOTALING $36,884.07; VOUCHER NUMBERS 201376 TO 201444
DATED 09/15/2022 AND TOTALING $567,832.44; VOUCHER
NUMBERS 201445 TO 201597 DATED 09/22/2022 AND TOTALING
$1,960,517.17; A PAYROLL DISBURSEMENT LISTING DATED
08/06/2022 TO 08/19/2022 AND TOTALING $934,999.87 AND A PAYROLL DISBURSEMENT LISTING DATED 08/20/2022 TO
09/02/2022 AND TOTALING $936,435.57.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
Approve US Bank voucher dated 08/25/2022 and totaling $36,884.07; voucher numbers 201376 to 201444 dated 09/15/2022 and totaling $567,832.44; voucher numbers 201445 to 201597 dated 09/22/2022 and totaling $1,960,517.17; a payroll disbursement listing dated 08/06/2022 to 08/19/2022 and totaling $934,999.87 and a payroll disbursement listing dated 08/20/2022 to 09/02/2022 and totaling $936,435.57.
BACKGROUND
The California Government Code requires that the legislative body ratify all vouchers issued in the course of conducting City business.
ISSUES/ANALYSIS
All vouchers and related backup documentation have been reviewed by the City Treasurer.
FISCAL IMPACTS
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Staff Report to the Mayor and City Council
Warrants - Accounts Payable
October 18, 2022
None.
ALTERNATIVES
1. Provide alternative direction to staff.
ATTACHMENT
1. Fund Number and Title Legend
2. Voucher lists
3. Payroll Registers
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City of Colton
Fund Number and Title Legend
Fund Title Fund Title
100 GENERAL FUND 701 LLMD #2
150 TREASURERS ACCOUNT GROUP 702 LLMD #1
206 COMMUN ITY CHILD CARE 703 CFO 87-1 DEBT SERV ICE
209 DSF FLY CONSERVATION 704 CFO 87-1 CONSTRUCT ION
210 SPECIAL GAS TAX 707 CFO 88-1 DEBT SERV ICE
211 LIBRARY GRANT FUND 708 CFO 88-1 CONSTRUCTION
212 STATE TRAFFIC RELIEF FUND 709 DSF FLY CONSERVATION
213 S.Y.E.T .P. GRANT 722 STORM WATER
214 POLLUT ION REDUCT ION FUND 733 CFO 89-1 CONSTRUCT ION 215 COMMUNITY DEV ACT FUND 734 CFO 89-2 CONSTRUCT ION
216 CDBG HOUS ING REHAB FUND 744 CFO 89-1 DEBT SERV ICE 217 DRUG/GANG INTERVENTION 745 CFO 89-2 DEBT SERV ICE
218 MEASURE I FUND 750 AQUA MANSA CFO
219 STATE AID- CAPITAL PROJECTS 754 SB COUNTY HOSPITAL
220 Vi Tep 762 TRUST AND AGENCY
225 MISC GRANTS 766 DEFERRED COMPENSAT ION
240 HOST CITY FEES - CIP 781 CFO 90-1 DEBT SERVICE
247 Quimby In Lieu Fees 782 CFO 90-1 CONSTRUCT ION
248 PARK DEVELOPMENT FUND 850 Redeve lopment Obligation Retirement Fund 249 TRAFF IC IMPACT FUND 851 Successor Agency Administration 250 NEW FAC ILITIES DEVELOPMENT FEE 855 Hous ing Auth - RM PARK DEVELOPMENT 251 CIVIC CENTER DEVELOPMENT FEE 856 Housing Auth - RANCHO MED BOND PROCEEDS 252 FIRE FAC ILITY DEVELOPMENT FEE 857 LMI Asset Fund
253 POLICE FACILITY DEVELOPMENT FEE 864 Housing Auth - LOW/MOD BOND PROCEEDS 261 ASSET FORFEITURE 865 Housing Auth - RANCHO MED CHFA 326 AD 94-1 DEBT SERVICE 866 ECONOM IC DEVELOPMENT
332 1971 SEWER BONDS, A & C 867 Consolidation Proj_08 -09 350 PFA Debt Fund 870 Housing Auth - RM PARK OPERAT IONS 357 POB-Non Enterprise 871 Successor Agcy-RANCHO/M ILL PROJECT AREA 358 PENS ION OBLIGATION DEBT SERV ICE 872 Succe ssor Agcy-RANCHO/MILL DEBT SERV ICE 359 CORP YARD DEBT SERV ICE 873 Successor Agcy-RDA II PROJECT FUND 363 1978-2 ASSESSMENT DIST . 874 Housing Auth - LOW/MOD DEBT SERV ICE 364 WATER IMPRVMNT DIST A 875 Housing Auth - LOW/MOD BOND PROCEEDS 379 AD 1979-1 DEBT SERV ICE 876 Successor Agcy-SANTA ANA RIV BND PROCEED 427 AD 94-1 CONSTRUCT ION 877 Successor Agcy-SANTA ANA RIVER CIP 450 Capita l Improvement Project s 878 RDA FIXED ASSETS GROUP 451 Colton Crossing Fund 879 Successor Agcy-WEST VALLEY CIP 453 STREET IMPROVEMENTS PRGM 881 Successor Agcy-MT VERNON BOND PROCEEDS 457 CAP ITAL IMPROVEMENT 882 Successo r Agcy-MT VERNON CIP 469 EQU IPMENT REPLACEMENT 885 Successor Agcy -MT VERNON DEBT SERV ICE 520 ELECTR IC UTILITY 886 RDA ADM INISTRAT ION
521 WATER UTILITY 887 COOLEY RANCH - now 894
522 WAS TEWATER UTILITY 888 MT VERNON - now 882
523 SOLID WASTE 889 WEST VALLEY - now 879
524 CEMETERY 890 Successor Agcy-RDA - LONG TERM DEBT GRP 525 RECYCLING 891 Successo r Agcy-RDA I DEBT SERV ICE FUND 526 PUBLIC BENEFIT FUND 892 Successor Agcy-RDA I - CAP ITAL PROJECTS 527 WASTEWATER UTILITY - GRAND TERRACE 893 Successor Agcy -RDA II DEBT SERV ICE FUND 551 WATER DEVELOPMENT 894 Successor Agcy -COOLEY RANCH PRO JECT 552 SEWER DEVELOPMENT 895 Successor Agcy-COOLEY RANCH DEBT SERV 560 CEMETARY ENDOWMENT CARE 896 SANTA ANA RIVER - now 877 605 Facility & Equipment Maintenance Fund 897 Successor Agcy-SANTA ANA RIVER DEBT SVC 606 INFORMATION SERV ICES FUND 898 Housing Auth - LOW/MOD CAPITAL PROJECTS 607 INSURANCE FUND 899 Successor Agcy-WEST VALLEY PRJ - DBT SV 608 AUTOMOT IVE SHOP 941 GENERAL LONG -TERM DEBT
610 AUTOMOT IVE SHOPS 958 GENERAL FIXED ASSETS
990 GASB 34
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ITEM NO. 3
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: HANK DOMINGUEZ, POLICE CHIEF
SUBJECT: AWARD A PROFESSIONAL SERVICES AGREEMENT FOR
PARKING ENFORCEMENT SERVICES TO INTER-CON SECURITY,
INC. FOR $275,000 ANNUALLY.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
1. Award a 3-year Professional Services Agreement with the option to extend for two (2) additional one-year terms to Inter-Con Security, Inc. for an annual amount not to exceed $275,000 for parking enforcement services; and,
2. Authorize the City Manager to execute the contract.
BACKGROUND
The Police Department recognizes the need for parking enforcement. On average, annually, the Police Department is dispatched to 75,000 calls for service. This is includes in -progress crimes, past crimes, area checks, traffic collisions, traffic control and illegal parking, just to name a few.
One of the most common calls for service out of the 75,000 is for illegal parking. However, due to prioritization of the calls, these calls for service may not get handled in a timely manner, let alone, handled at all. Since at least, 2010, the Police Department has had one (1) part -time parking enforcement officer (PEO). This officer is assigned to handle any parking related calls that come in, as well as handle any illegal parking calls that have been reported outside the time the PEO is in-service. Typically, the part -time PEO works Monday – Thursday from 0630 (am) – 1130 (am). On top of these calls for service, when available, the PEO will help with traffic control, ultimately taking time away from handling parking problems. Due to the fact that the PEO is handling current and past calls f or service, there is very little time for the PEO to be proactive with enforcement of any vehicle or City ordinance violations. Additionally, in 2011, 3 Packet Pg. 94
Staff Report to the Mayor and City Council
Contract Award - Inter-Con Security, Inc.
October 18, 2022
the City began a street sweeping program where a Company comes in and conducts street sweeping throughout the City. Unfortunately, due to staffing levels at the Police Department, there was not any available personnel to assist in citing any street sweeping parking violators.
ISSUES/ANALYSIS
During the structuring of the Police Department’s FY 2022/2023 budget, it was requested for City Council to allow funding for contract services for parking enforcement in conjunction with the Police Department. The budget was passed and ultimately adopted. On August 16 th, 2022, a Request for Proposal (RFP) was post ed on the City’s Network Bid System , which is a website that allows government agencies to post bids, RFP, or RFQ’s virtually. Private businesses can view the job postings and apply accordingly with the directions on the job post. The last day to submit a proposal for the parking enforcement contract was September 8, 2022. Ultimately, there were two (2) companies that submitted proposals and bid for the contract, Inter -Con Security, Inc. and LAZ Governmental Services.
Bidder Staffing Bid Evaluated Bid Amount
Inter-Con Security, Inc. 1 F/T Supervisor;
2 F/T Parking Enforcement Officers
$ 247,411.36
LAZ Governmental Services 1 F/T Supervisor;
1 F/T Parking Enforcement Officer;
1 P/T Parking Enforcement Officer
$ 247,975.00
Staff reviewed and evaluated the proposa ls and recommends award of the parking enforcement contract to Inter-Con Security, Inc. Inter-Con Security is a global provider of fully customized, high-touch, integrated security solutions. Since the incorporation of Inter-Con Security, in 1973, by owner Enrique Hernandez III, the company has prided itself on being 100% Hispanic-owned and a certified Minority Business Enterprise (MBE). The Company also strongly p romotes diversity across their employee base – including within their management ran ks and Board of Directors – and currently, 77% of their employees and 100% of their Directors identify as a racial minority. Inter -Con’s global headquarters is located in Pasadena, California; however, they have a satellite office located in San Bernardino, California.
They have over 30,000 current employees performing services throughout North America, South American, Europe, and Africa and is one of the largest security companies in the world. Inter - Con Security has over 49 years of security experience and more specifically 26 years of providing parking enforcement services for both on -street and off -street parking conditions.
Currently, Inter-Con Security, Inc. provide s parking enforcement in Southern California for the Cities of Alhambra, Pasadena, Arcadia, Covina, Azusa, and San Gabriel, among others.
All Inter-Con Security parking enforcement officers are licensed security guards. When they are not conducting par king enforcement, Inter -Con employees are able to assist in providing extra 3 Packet Pg. 95
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Contract Award - Inter-Con Security, Inc.
October 18, 2022
patrols of City facilities, parks, schools, City-owned parking lots, and retail areas. Inter -Con employees have located stolen vehicles, DUI drivers and even interrupted burglaries.
Inter-Con Security has agreed to provide 120 hours of service for weekly parking enforcement and other described duties. The hours and days worked will be determined once the signed contract is enacted; however, tentatively there would be seven (7) day a week coverage. The parking enforcement officers will be managed by Inter -Con supervisors but while on duty in the City, the PEO’s will follow the direction of the Police Watch Commander. In order for Inter-Con to fulfill their scope of work outlined in the RFP, Inter-Con is proposing one (1) full time supervisor, two (2) full-time parking enforcement officer s. This will consist of a variable work schedule; however, seven (7) day a week coverage. Inter-Con will furnish two (2) vehicles for parking e nforcement activities. Recruitment and screening of candidates will be the responsibility of Inter-Con. They have provided a strict guideline and minimum requirements a candidate must have in order to be employed by Inter -Con and subsequently used by the City of Colton. Once hired by Inter -Con, an employee is mandated to go through a 40 -hour training regimen consisting of new hire orientation, duties and responsibilities, customer service and sensitivity, emergency procedures, communications systems, chai n of command, ticketing procedures, observation and incident reporting, workplace violence/harassment/discrimination, crime prevention strategies, conflict resolution awareness/dealing with homeless and mentally ill individuals, use of force in defense of person and supervisory training. Uniforms, equipment, and vehicles will be included in the total annual price.
Should the Police Department need additional staff on a short term basis (i .e., traffic control assistance for the City Celebration or blocki ng streets for the Christmas Parade) , Inter-Con Security can provide it. There are numerous services the company provides that are outside the scope of parking enforcement; however, can be added on as an “on-demand” solution.
Based on the number of PEO ’s and supervisor, vehicles, total time worked (per week), the total cost would be $247,411.36. This gives the Police Department the latitude to hire additional officers, hold over on -duty staff past their normal work hours in case of a critical incident or catastrophic event.
FISCAL IMPACTS
Sufficient appropriations for the first year of the contract are available in the FY2022-23 adopted budget in General Fund Police Department Professional Services Account Number 100-6070- 6071-2350-0000-000.
ALTERNATIVES
Provide alternative direction to staff.
ATTACHMENT
3 Packet Pg. 96
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Contract Award - Inter-Con Security, Inc.
October 18, 2022
1. Inter-Con_Attachment D_Colton_9.8.22
2. Inter-Con_Attachment E_Colton_9.8.22
3. Inter-Con_Technical Proposal_Colton_9.8.22
4. LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL
5. LAZ Attachment D
3 Packet Pg. 97
Request for Proposal
PARKING ENFORCEMENT SERVICES
Proposed By
INTER-CON SECURITY SYSTEMS, INC.
ATTACHMENT D
CITY OF COLTON
Address
210 S De Lacey Avenue
Pasadena, CA 91105
Contact
Neil Martau
Chief Administrative Officer
T: (626) 535 – 2234
E: [email protected]
Due
September 8, 2022
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Attachment: Inter-Con_Attachment D_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Attachment D – 1 Attachment D
Please see the following pages for Inter-Con’s completed and signed copies of the following documents:
• Attachment D – Certification of Firm’s Acceptance
• Addendum Acknowledgement
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23152.08600\1329334.9
City of Colton Police Department
REQUEST FOR QUALIFICATIONS Parking Enforcement Services ATT
ACHMENT “D”
CERT
IFICATION OF FIRM’S ACCEPTANCE
OF CITY OF COLTON’S STANDARD AGREEMENT
AND PROPOSAL FOR MODIFICATION OF TERMS (if any)
By si
gning this form below, the firm certifies that the attached Agreement in Appendix F is acceptable to the firm and will be signed upon selection of the firm to perform consulting services for the City of Colton, except for requests for modification of the agreement (if any), as specifically described below (or listing modifications by number that refer to attached sheets, if necessary).
Nam
e and Signature of Firm’s Management Representative authorized to sign an Agreement:
___
_______________________________ _________________________________ Name Title
___
________________________________________ ______________________ Signature Date
Fir
m Name: _______________________________________________________________ 9/1/22
Neil Martau
Chief Administrative Officer
Inter-Con Security Systems, Inc.
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RFP for Police Parking Enforcement Services – Addendum #1 6 23. Since the contract will require contractor to provide vehicles. Will the City consider a contract term of 5 years so the contractor can amortize vehicle and equipment expenses over the term of the agreement?
ANSWER: THE CITY PREFERS A THREE YEAR CONTRACT WITH AN OPTION TO EXTEND FOR TWO ADDITIONAL ONE-YEAR TERMS. A FIVE YEAR CONTRACT IS NEGOTIABLE.
24. What is the City’s anticipated staffing level?
ANSWER: MINIMALLY WE WOULD LIKE 2 PARKING ENFORCEMENT OFFICERS FOR 40 HOURS PER WEEK PER OFFICER, PLUS A SUPERVISOR.
25. Is there a preferred Pricing Structure or Cost Proposal format City is looking for? For example, Firm Fixed Price, Time & Material, Cost Plus Fixed Fee? ANSWER: PLEASE PROVIDE A BASE PRICE TO INCLUDE TWO FULL-TIME PARKING
ENFORCEMENT OFFICERS, PLUS A SUPERVISOR AND ALL THE RELATED SUPPLIES, OVERHEAD, AND EQUIPMENT. PLEASE ALSO LIST AN OPTIONAL PRICE FOR ONE ADDITIONAL PARKING ENFORCEMENT OFFICER AND RELATED EQUIPMENT.
Please sign and return the acknowledgement page of Addendum No. 1 on this letter with your Proposal submission. If you have any questions, please contact me at: [email protected].
Warm Regards,
Stacey Dabbs
Finance Director
City of Colton
_____________________________________
Acknowledgement
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Attachment: Inter-Con_Attachment D_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.) Request for Proposal
PARKING ENFORCEMENT SERVICES
Proposed By
INTER-CON SECURITY SYSTEMS, INC.
ATTACHMENT E
CITY OF COLTON
Address
210 S De Lacey Avenue
Pasadena, CA 91105
Contact
Neil Martau
Chief Administrative Officer
T: (626) 535 – 2234
E: [email protected]
Due
September 8, 2022
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Attachment: Inter-Con_Attachment E_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Attachment E – 1 Attachment E
Inter-Con maintains a comprehensive insurance policy program that includes commercial general liability, automotive, worker’s compensation, and employer’s liability, as well as a range of additional coverages. Inter-Con has reviewed and is able to meet the City’s insurance requirements outlined in the RFP documents . Inter-Con has provide d evidence of our insurance on the following page and will provide actual insurance in the form of certificates, endorsements, and policy declaration pages following contract award.
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Attachment: Inter-Con_Attachment E_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
INSURER(S) AFFORDING COVERAGE
INSURER F :
INSURER E :
INSURER D :
INSURER C :
INSURER B :
INSURER A :
NAIC #
NAME:
CONTACT
(A/C, No):
FAX
E-MAIL
ADDRESS:
PRODUCER
(A/C, No, Ext):
PHONE
INSURED
REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $
$
$PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)
COMBINED SINGLE LIMIT
AUTOS ONLY
AUTOSAUTOS ONLY
NON-OWNED
SCHEDULEDOWNED
ANY AUTO
AUTOMOBILE LIABILITY
Y / N
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under
ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT
ER
OTH-
STATUTE
PER
LIMITS(MM/DD/YYYY)
POLICY EXP
(MM/DD/YYYY)
POLICY EFF
POLICY NUMBERTYPE OF INSURANCELTR
INSR
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)
EXCESS LIAB
UMBRELLA LIAB $EACH OCCURRENCE
$AGGREGATE
$
OCCUR
CLAIMS-MADE
DED RETENTION $
$PRODUCTS - COMP/OP AGG
$GENERAL AGGREGATE
$PERSONAL & ADV INJURY
$MED EXP (Any one person)
$EACH OCCURRENCE
DAMAGE TO RENTED
$PREMISES (Ea occurrence)
COMMERCIAL GENERAL LIABILITY
CLAIMS-MADE OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:
POLICY PRO-
JECT LOC
CERTIFICATE OF LIABILITY INSURANCE
DATE (MM/DD/YYYY)
CANCELLATION
AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.
CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED
AUTOS ONLY
9/1/2022
Arthur J. Gallagher & Co. Insurance Brokers of CA., Inc. 505 N. Brand Boulevard, Suite 600
Glendale CA 91203
818-539-2300
818-539-2301
License#: 0726293
Lexington Insurance Company
19437
INTESEC-05
Hartford Fire Insurance Company
19682
Inter-Con Security Systems, Inc.
210 S. De Lacey Avenue
Pasadena CA 91105
AXIS Surplus Insurance Company
26620
Property and Casualty Ins Co of Hartford
34690
Navigators Insurance Company
42307
336633215
A
X
1,000,000
X
100,000
5,000
1,000,000
5,000,000
X
Y
Y
11170825
9/1/2022
9/1/2023
5,000,000
B
1,000,000
X
X
X
Y
Y
72 CSE S81601
9/1/2022
9/1/2023
C
X
3,000,000
X
P 001 000977772 01
9/1/2022
9/1/2023
3,000,000
D
72WN S81600
9/1/2022
9/1/2023
1,000,000
1,000,000
1,000,000
E
E
A
Excess Liability $6M part of $12M
Excess Liability $6M part of $12M
Excess Liability $4M xs $21M
XC1EX00790-221
SF22EXCZ09SV4IC
11170831
9/1/2022
9/1/2022
9/1/2022
9/1/2023
9/1/2023
9/1/2023
$6M part of $12M
$6M part of $12M
$4M xs $21M
Limit
Limit
Limit
Excess Liability Policy - 5M xs $4M - Policy #CSSE CEL 0000985 01 - Carrier: Champlain Specialty Insurance Company Policy Term: 9/1/2022- 9/1/2023
Errors and Omissions included in General Liability.
Evidence of Insurance
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Attachment: Inter-Con_Attachment E_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.) (BB&K: 1-14)
23152.08600\1329334.9
Attachment “E”
CITY OF COLTON
INSURANCE REQUIREMENTS
FOR CONSULTANTS
Consultant shall not commence Work under this Contract until it has provided evidence satisfactory to the City that it has secured all insurance required under this section. In addition, Consultant shall not allow any subcontractor to commence work on any subcontract until it has provided evidence satisfactory to the City that the subcontractor has secured all insurance required under this section.
Minimum Requirements. Consultant shall, at its expense, procure and maintain for the duration of the Contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the Work hereunder by the Consultant, its agents, representa tives, employees or subcontractors.
Consultant shall also require all of its subcontractors to procure and maintain the same insurance for the duration of the Contract. Such insurance shall meet at least the following minimum levels of coverage:
Minimum Scope of Insurance. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001); (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); (3) Workers’ Compensation and Employers’ Liability: Workers’ Compensation insurance as required by the State of California and Employer’s Liability Insurance.
Minimum Limits of Insurance. Consultant shall maintain limits no less than: (1) General Liability: $1,000,000 per occurrence for bodily injury, personal injury and property damage. If Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to this Contract/location or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: $1,000,000 per accident for bodily injury and property damage; (3) Workers’ Compensation and Employer’s Liability: Workers’ compensation limits as required by the Labor Code of the State of California.
Employers’ Liability limits of $1,000,000 per accident for bodily injury or disease
Insurance Endorsements. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms supplied or approved by the City to add the following provisions to the insurance policies:
General Liability. (1) The City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the Work or operations performed by or on behalf of the Contractor, including materials, parts or equipment furnished in connection with such work; and (2) the insur ance coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant’s scheduled underlying coverage. Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant’s insurance and shall not be called upon to contribute with it.
Automobile Liability. (1) The City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Consultant or for which the Consultant is responsible; and (2) the insurance coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant’s scheduled underlying coverage. Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant’s insurance and shall not be called upon to contribute with it.
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23152.08600\1329334.9
Workers’ Compensation and Employers Liability Coverage. The insurer shall agree to waive all rights of subrogation against the City, its directors, officials, officers, employees, agents and volunteers for losses paid u nder the terms of the insurance policy which arise from work performed by the consultant.
All Coverages. Each insurance policy required by this Contract shall be endorsed to state that: (1) coverage shall not be suspended, voided, reduced or canceled except after thirty (30) days prior written notice by certified mail, return receipt requested, has been given to the City; and (2) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, employees, agents and volunteers.
Separation of Insureds; No Special Limitations. All insurance required by this Section shall contain standard separation of insureds provisions. In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents and volunteers.
Professional Liability Insurance. All architects, engineers, consultants or design professionals shall also procure and maintain, for a period of five (5) years following completion of the Contract, errors and omissions liability insurance with a limit of not less than $1,000,000 per occurrence. This insurance shall name the City, its directors, officials, officers, employees, agents and volunteers as additional and insureds with respect to Work performed, and shall otherwise comply with all requirements of this Section.
Deductibles and Self-Insurance Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City. Consultant shall guarantee that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its directors, officials, officers, employees, agents and volunteers; or (2) the Consultant shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses.
Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best’s rating no less than A:VIII, licensed to do business in California, and satisfactory to the City.
Verification of Coverage. Consultant shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Contract on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and s hall be on forms supplied or approved by the City. All certificates and endorsements must be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time.
Subcontractors. All subcontractors shall meet the requirements of this Section before commencing Work. In addition, Consultant shall include all subcontractors as insureds under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein.
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Attachment: Inter-Con_Attachment E_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.) Request for Proposal
PARKING ENFORCEMENT SERVICES
Proposed By
INTER-CON SECURITY SYSTEMS, INC.
PROPOSAL
CITY OF COLTON
Address
210 S De Lacey Avenue
Pasadena, CA 91105
Contact
Neil Martau
Chief Administrative Officer
T: (626) 535 – 2234
E: [email protected]
Due
September 8, 2022
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
September 8, 2022 Lt. Gregory Castillo City of Colton Colton Police Department 650 N. La Cadena Drive Colton, CA 92324 Subject: RFP Parking Enforcement Services Dear Lt. Castillo, Inter-Con Security is pleased to submit the following proposal for your consideration. Since 1973, we have had the honor and privilege of providing premium security services to local government and municipalities across the country. We are the industry leader in providing highly qualified and well-trained security personnel. Combined with experienced Managers who understand the industry and innovative technologies that enhance our capabilities, Inter-Con lowers operational and administrative costs for our clients while simultaneously adhering to strict safety and versatility standards. As part of our commitment to our clients, Inter-Con continuously works to improve the value of our security solutions. Over the past 49 years, Inter-Con has secured a strong presence with local, state, and federal government agencies by building trust and developing long-term partnerships. In fact, our industry leading solutions and highly qualified personnel are currently being utilized though out the state of California. By prioritizing our relationships with our clients as our partners, we can ensure the City of Colton’s satisfaction in all aspects of the Parking Enforcement Program. We will achieve this through tailoring our services to meet the City of Colton’s distinctive requirements as well as cultivating positive and safe environments for the employees and citizens who visit your facilities. Additionally, as a 100% family-owned, Minority Business Enterprise, we believe the diversity of our workforce plays a critical role in our success. Inter-Con’s history, commitment to diversity, and unequaled capability provide the City of Colton with the best value for security services. It is with our utmost respect and enthusiasm that we request the opportunity to serve the City of Colton as your trusted security partner and provide the Parking Enforcement services detailed within the RFP. While our submission captures our response to your RFP, we remain flexible and look forward to discussing the merits of our proposal and addressing your security needs. Respectfully, Enrique Hernandez III President and Chief Executive Officer
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Executive Summary – 2 Executive Summary
Inter-Con Security is a global provider of fully customized, high-touch, integrated security solutions. With over 30,000 employees performing services throughout North America, South America, Europe, and Africa, we are one of the largest security companies in the world. Our core business focus is providing high -quality, tailored, and value-focused security solutions for sophisticated clientele whose needs exceed the capabilities of traditional security companies.
After reviewing the RFP, we firmly believe that we can offer the City of Colton (City) a high -quality and efficient Parking Enforcement Program that is tailored to your unique needs. We are excited to present our vision for the City’s program and highlight the qualities and operational attributes we believe truly set us apart in the industry. These attributes include:
EXPERTS IN MUNICIPAL SECURITY SERVICES
At Inter-Con, we fully adapt our services to the needs of each client, providing them with the highest level of custom -tailored solutions ensuring optimal security and customer service outcomes. We have a di stinguished record of providing high -quality Parking Enforcement and security services at scale for a diverse portfolio of local municipal and government entities in Southern California, including the Cities of Alhambra, Pasadena, Arcadia, Covina, Azusa, and San Gabriel, among others.
While we understand the City’s security program is unique, we highlight these clients because they likewise entail security programs requiring well -trained security professionals to provide customer service, ordinance enforcem ent, and safety and security services. As veterans in the industry, we can support the City with expertly trained Parking Enforcement Officers to support this program. Inter-Con’s ability to successfully tailor our services to the individual needs of every client, regardless of the scale or complexity of their mission, allows us to create long-term partnerships and maintain annual client retention rates above 97%.
LOCAL PROVIDER AND RESOURCES
Inter-Con’s location in, and density of operations throughout, So uthern California will provide the City with an unparalleled proximity to excellence. Our Parking Enforcement Program for the City will be directly supported by our San Bernardino office, located approximately six minutes from the City’s Police Department. Additionally, Inter -Con’s Global Headquarters in nearby Pasadena is home to our West Coast Training Academy and 24/7 Global Security Operations Center (GSOC), as well as serving as the administrative nexus of our company. Only Inter -Con can provide this d egree of support and unfettered access to such advanced and robust resources for the benefit of the City contract.
Inter-Con’s current pool of over 3,000 local security personnel, combined with its numerous nearby municipal contracts, guarantees optimal s taffing levels and oversight in both normal and surge conditions. In addition, our GSOC will provide 24/7/365 monitoring and communications support to the City’s program, while our elite Training Academy experts will deliver student-centric curriculum and exercises that are fully tailored to the specific requirements of this contract. Lastly, our corporate leadership and Account Management Team are in close proximity and stand ready to address any of the City’s greater needs.
HIGH-TOUCH ACCOUNT MANAGEMENT
Inter-Con is committed to providing the highest quality of tailored security services at scale. We treat every contract as a standalone entity and operation. We do not share resources across contracts, and we ensure that the Officers and core employees who serve on these contracts are dedicated only to a specific client. This approach maximizes the return on investment for the City, while at the same time facilitating agile account management and value -driven solutions design. This also means that our services are readily scalable should it be necessary to accommodate a surge, or should the City simply wish to flex up or add additional locations. Inter-Con’s embedded approach to account management and solution design, as well as our commitment to continuous improvement ensures effective and efficient security solutions throughout the lifetime of our partnership.
Our designated Account Manager, Mr. Brad Lauer, will serve as a true partner to the City, maintaining open and constructive communications with City stakeholders 24/7 to design unique, incremental value -added and cost savings initiatives. Mr. Lauer will have access to Inter-Con’s full resources to ensure total alignment between the program’s strategic and day-to-day objectives.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Executive Summary – 3
SUPERIOR RECRUITING & RETENTION INFRASTRUCTURE
Unlike other security providers, we plan to recruit, screen, train, and motivate Officers specifically for their ability to excel on the City’s program. In 2021 alone, we have added thousands of new, highly-trained Officers to our ranks and staffed hundreds of them on contracts with exacting qualifications and service requirements. We utilize a proprietary recruiting and training system to achieve this, and we leverage this recruiting system both to yield meaningful cost s avings for our clients and to mitigate the risk of “dark posts.” When taken together, our holistic approach to recruitment and retention has led to an industry leading retention rate across our contract portfolio in the Southern California area.
TRAINING EXCELLENCE
Our training capabilities are truly the best in the industry and will be supported by Subject Matter Experts (SMEs) who will design and review our Training Program for the City. Our SMEs will utilize a student -centric training method and real -life exercises, ensuring all assigned personnel are informed of and invested in their jobs and Program -related responsibilities. Our proposed Training Program for the City includes 40-hours of pre -assignment and post -specific training as well as eight-hours of annual refresher training and development. Our training team will continuously assess the effectiveness of our training program through student performance data (both in the classroom and in the field) to ensure our courses are always properly calibrated to the City’s evolving security and operating environment.
COST SAVINGS THROUGH INNOVATION & TECHNOLOGY
In an industry historically characterized by antiquated technology, Inter -Con is a true innovator. In 2019, Inter-Con invested in IC Labs, a standalone technology company that is wholly-owned by Inter-Con and charged with leveraging technologies and tools to enhance and broaden our services as well as reduce costs for our clients. The IC Labs team includes industry leaders recruited from the world’s leading technology companies and frequently collaborates with such companies on its cutting -edge projects.
For the City, we offer security solutions integrated with new technologies to control costs, ease administration, and increase security. These solutions include an enhanced Learning Management System, a comprehensive Resource Management System, customizable and consolidated invoicing, our proprietary Mobile Application, an accurate guard touring system, as well as live reporting of critical Key Performance Indicators.
STABLE & COMMITTED OWNERSHIP
Since our founding in 1973, Inter-Con has operated under the same name, with the same ownership, and has provided the same high-quality services. For almost five decades, we have grown organically to become one of the largest security companies in the world, all while maintaining 100% family ownership and management. We have stood by our brand and have never changed our name or structure to distance ourselves from bad press or legal improprieties.
True to the approach of our founder, Hank Hernandez, we remain fiscally conservative and take no unnecessary risks. We take a long-term view of our business, and we prioritize client relationships over short term profits.
100% MINORITY BUSINESS ENTERPRISE
In addition to the above, we are incredibly proud of the fact that we are a 100% Hispanic-owned and certified Minority Business Enterprise (MBE). We also strongly promote diversity across our employee base – including within our management ranks and on our Board of Directors – and, currently, 77% of our employees and 100% of our Directors identify as a racial minority. We further maintain an intern al goal of utilizing MBE / WBE / SDVOB owned businesses for 100% of our supplier and subcontractor needs. To date, we have achieved this goal on many of our federal programs, and we have made significant strides on our state, local, and commercial programs.
We sincerely believe that we can continue to offer the City of Colton the best security services, the best business model, and the best partnership for the long -term success of its security program. We look forward to discussing the highlights of our proposal with you.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 4
1. Firm Experience
Inter-Con supports a wide variety of government and commercial clients throughout Southern California and beyond. Our company has over 49 years of security experience with 26 years of experience providing Parking Enforcement Services for both on-street and off-street parking conditions for cities in the greater Los Angeles area to include the Cities of Alhambra, Arcadia, Azusa, Covina, Glendora, La Verne, Pasadena, San Gabriel, and Sierra Madre. As veterans in the security industry, we are capable of supporting the City of Colton 's Parking Enforcement program and are intimately familiar with all relevant parking engineering standards, specifications, policies, practices, and processes.
REFERENCES
Inter-Con is the ideal security partner for the City of Colton. For the past 49 years we have earned our reputation as the premier provider of customized, integrated, and innovative security solutions, tailoring each program to our client’s unique needs an d preferences. Inter-Con’s density of parking enforcement and security operations in the greater Los Angeles area, as well as its intimate knowledge of each City’s unique ordinances, positions us as the best partner for the City. When considered as a single umbrella operation, our local Parking Enforcement contracts, which entail over 60,000 annual service hours, require a degree of operational sophistication and capabilities that exceed those listed by the City or any other, individual parking enforcement contract. Inter-Con is thus clearly capable of effectively and efficiently supporting the City’s parking enforcement program.
Included below are experience descriptions for several of our current Parking Enforcement Programs that accurately reflect the quality of Inter -Con’s service offerings and our commitment to clients who share simil ar security and customer service requirements to the City. These clients all demand high‐quality service and trust Inter‐Con to ensure the safety and security of their people, property, and guests. Their experiences, as well our 97% client retention rate, testify to Inter‐Con’s standard of excellence.
Due to our clients’ reference policies and preferences, we would be happy to share our client’s contact information during your final evaluation stage. Should the City intend to contact our listed client references at that time, we kindly request that the City first notify our contact person, Mr. Neil Martau, to ensure the availability of required stakeholders and compliance with our clients’ reference policies. We value our clients’ policies and preferences an d would extend the same courtesy to the City if selected for this award.
CITY OF ALHAMBRA
Since 1996, Inter-Con has served as the City of Alhambra’s Parking Enforcement partner. We are proud of the long-standing partnership we have forged with the City and support their contract by providing all required security personnel, account management, and supervision. In addition, Inter-Con provides the City with all training materials and administrative support necessary for the Parking Enforcement contract. Supported by 11 Officers, Inter-Con averages 10,700 hours of support annually.
CITY OF PASADENA
Inter-Con has proudly served as the City of Pasadena’s Parking Enforcement partner for two decades. Inter-Con provides 100% of all required personnel, management, supervision, training, equipment, and administrative support for this contract. While Inter-Con's Parking Enforcement operations run City-wide, much of what we do for the City centers around Colorado Blvd . and the Rose Parade route, providing us and our personnel with an unmatched knowledge of the local operating environment and community. Additionally, our work on this contract often includes supporting the City’s special events through parking enforcement and enhancing public safety in coordination with the Pasadena Police. Inter-Con team of 29 Security Officers who actively support this contract and provide nearly 21,000 service hours annually. Throughout the entirety of this project’s lifecycle, we have maintained full adherence to its schedule and budget. Inter-Con has never experienced an issue adhering to the schedule or budget for the City of Pasadena Parking Enforcement contract.
Our tenure as the City’s trusted Parking Enforcement partner has a lso resulted in the creation of long -standing, constructive relationships with City authorities and agencies responsible for the Rose Parade, such as the Pasadena Police Department and Department of Transportation. In an endeavor as complex as the Rose Par ade, the City requires a trusted partner who can
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 5 communicate effectively and execute complex staffing, training, and operational tasks efficiently. As our performance on this contract demonstrates, only Inter-Con has the experience, expertise, and relationships to do this.
CITY OF AZUSA
Inter-Con has been providing Parking Enforcement services to the City of Azusa since 2018. Our Parking Enforcement Officers serve as ambassadors for the City and individually average more than 10,000 citations per year with an error rate below 1%.
Upon changing providers, the City of Azusa saw a significant increase in revenues as Inter-Con introduced new and innovative improvements to their parking enforcement program and its management.
CITY OF SAN GABRIEL
Proudly serving as the City of San Gabriel’s Parking Enforcement partner since 2005, Inter-Con provides all required personnel, management, supervision, training, equipment, and administrative support to meet all operational requirements for this contract.
Our operations are supported by five Parking Enforcement Officers who average roughly 500 citations weekly. Annually, Inter- Con’s Officers provide nearly 6,300 hours of service enforcing the City of San Gabriel’s ordinances.
CITY OF COVINA
Inter-Con has proudly served as the City’s parking enforcement partner since 2008, providing all required personnel, management, supervision, training, equipment, and administrative support to perform Parking Enforcement services for the City of Covina. The contract is supported by four Parking Enforcement Officers who average about 80 citations weekly, and our Officers provide on average 6,240 hours of support annually.
CITY OF ARCADIA
Inter-Con has supported the City of Arcadia with official Parking Enforcement Services since 2007, wit h our contract being renewed nine times. Our Parking Enforcement Officers individually average more than 12,000 citations per year with an error rate of less than 1%, testifying to their effectiveness. Despite our long tenure and consistent success with th is program, we are continually improving our program and, prior to the pandemic, increasing our ticket counts each month. We are committed to supporting value creation and strive to find opportunities for continuous improvement for the program.
ADDITIONAL CAPABILITIES
Inter-Con is an integrated security solutions provider committed to designing and delivering service bundles that are 100% tailored to our client’s operational, security, and budgetary requirements. Unlike our competitors, we are solely focused on ensuring optimal outcomes. We are not concerned with the potential cannibalization or downsizing of our overall security force by complementary solutions when they are incorporated into our security offering and yield more value to our clients.
We provide a full suite of premium security services to augment the security posture of our clients around the world. The below offerings are 100% available and can be easily incorporated into the City’s Scope of Work (SOW) as regular or on -demand solutions.
• Armed Security Guard Services
• CCTV and Alarm System Monitoring
• Emergency Response
• Explosive Detection Canine Teams
• Off-Site Special Events
• Access/Exit Control
• X-Ray and Magnetometer Screening
• Visitor/Vehicle Screening
• Roving Patrols
• Active Shooter/Threat Training
• Robots – Autonomous Deterrence, Detection, and
Reporting
• Drone And Anti-Drone Airspace Detection, Tracking,
Surveillance
• Tactical Operations Center – Design, Staffing, and
Management
• Threat Research/Analysis
• Contingency Plans
• Intelligence and Investigations
• COVID-19 Screening
• Executive Protection
• Special Event Security
• Construction Security
• Secure Logistics
• Advanced Screening
• Data Analytics and Application Development
• Security Assessments
• Security Consulting
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 6
2. Associate Team
Inter-Con was founded to provide customized security solutions at scale for clients whose needs go beyond the capabilities of traditional security companies. We ensure the provision of high-quality security solutions through our unique Embedded Support Model, which provides experienced account management and resources for your program. We retain over 97% of our clients year-over-year because we are the only security company that can consistently provide them with:
• Highly Qualified Account Management & Security Personnel • Guarantee that 100% of Costs Support Your Program
• Tailored & Rigorous Recruiting, Screening, and Training Programs • Consistent & Effective Quality Control Plans
• Seamless Program Implementation and Long-Term Client Partnerships Inter-Con will provide the highest quality of tailored security services for the City’s Parking Enforcement Program. Led by our Account Manager (AM), Brad Lauer, our Account Management Team serves as a true partner, maintaining open and constructive communications 24/7 to support the City’s program. Our consultative approach to account management and solution design, as well as our continued commitment to continuous improvement, assures effective and efficient solutions.
At its core, our management method for the City supports:
• Empowered Account Manager (AM) – Inter-Con’s AM for the City will maintain accountability and responsibility for every part of Inter-Con’s services. Only the AM can direct changes to the SOW or contract requirements. This provides a high degree of clarity and expediency on key administrative tasks, allowing for a timely response to important City needs and requests. Our AM serves as the primary point -of-contact for the City, serving proactively and skillfully handling all urgent matters.
• Informed and Accessible Account Management Team – This group is comprised of key Inter-Con executives provides overarching account oversight to ensure proper account governance and adherence to the established Quality Control Plan.
Additionally, the Account Management Team ensures the alignment of tactical and strategic priorities between the City and our dedicated security resources.
• Streamlined Account Administration Processes – Inter-Con’s AM will receive full corporate administrative support, allowing him to always make informed decisions and have the bandwidth to deliver a high-touch service for the City.
ACCOUNT MANAGEMENT TEAM
Inter-Con’s Account Management Team is more than qualified to successfully oversee the operations for the City’s Parking Enforcement Program. An overview of Inter-Con’s Account Management Team is provided below.
BRAD LAUER | SENIOR VICE PRESIDENT OF OPERATIONS | ACCOUNT
MANAGER
Mr. Lauer is an operations and business leader with more than 34 years of military and security experience, and an exceptional record of executing st rategies for growth, competitiveness, and programmatic transformation. Mr. Lauer will ensure that Inter -Con’s corporate resources are appropriately utilized throughout the contract’s lifetime and that Inter-Con maintains steady- state operations. He will serve as a reliable resource and leader to our Supervisor as well as a primary resource for the City. With the City's approval, Mr. Lauer alone can facilitate changes to Inter-Con’s services to match evolving contract requirements, such as staffing new posts, if needed. He will coordinate with City stakeholders to identify performance objectives as well as oversee Inter-Con’s Quality Assurance Plan to ensure optimal contract compliance.
REPRESENTATIVE EXPERIENCE
Senior Vice President of Operations | Inter-Con Security Systems, Inc. | 2020 – Present • Plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 7 • Manage operational security force programs with a focus on high risk and critical infrastructure clients • Oversee large implementations/transitions to ensure continuity of security staffing, contractual requirements and/or changes to previous services, procedures and protocols, matters of compliance, recruiting, training, acquisition and issuance of uniforms and equipment, etc.
• Ensure sound business practices are deployed to comply with financial performance projections. Maintains high standards of competence through such instruction and training for the Vice Presidents, Directors, and Managers Vice President of Operations | SOS Security, LLC | 2019 – 2020 • Held responsibility for all operational, sales and administrative requirements of the region • Provide oversight for multiple branch offices while providing needed support and direction for managers • Coordinated with Business Development Managers to identify opportunities and prepare top level proposals • Developed and maintained client relationships, providing open & ethical communication Vice President of Operations & Process Development | Able Services | 2018 – 2019 • Managed operational facility services programs for clients in the Northern California area, with a focus on high rise commercial buildings
• Liaised with client representatives to measure contract KPI’s and key long-term initiatives, mentored subordinate managers, and ensured compliance with financial performance projections • Administered internal control programs to facilitate the operational and administrative requirements of assigned contracts Area Vice President, Northwest | U.S. Security Associates, Inc. | 2015 – 2018 • Maintained responsibility for operations for the greater Northwest territory (NoCal, OR, WA, ID, MT, WY and UT) • High volume of high-risk and critical infrastructure clients to include airport operations of an international parcel service • Oversaw sales efforts and the growth of profitable business while retaining clients through best-in-class service delivery General Manager | G4S Secure Solutions (USA), Inc. | 2014 – 2015 • Complete oversite of one of the fastest growing markets in the U.S. (Silicon Valley and Greater South Bay Area) with full profit and loss responsibility
• Directed engagement in sales and growth while ensuring service quality and client retention • Provided strategic direction and leadership for assigned territory and managed both short and long -term revenue growth and profitability goals while controlling costs
• Directed and coached a team of area operational and administrative personnel in business management philosophies Area Vice President | Securitas Security Services USA, Inc. | 2011 – 2014 • Full profit and loss responsibility of a portfolio with multiple branch locations • Provided strategic direction and leadership for assigned Area • Ensured that the nine branch offices within my Area achieved short and long -term revenue growth and profitability goals while controlling costs
• Directed and coached Branch Managers in business management philosophies • Facilitated client retention, service expansion, and delivery of quality services • Ensured that the Area's operational and administrative management services are effective and efficient Branch Manager | Securitas Security Services USA, Inc. | 2006 – 2011 Account Manager | Glenbrook Security | 2002 – 2006
Police Officer | Department of Veterans Affairs | 1998 – 2000 First Sergeant | United States Marine Corps | 1988 – 2010
EDUCATION, CERTIFICATIONS, AND TRAINING
• Executive Master of Business Administration | Northern Illinois University • Master of Science, Criminal Justice | Illinois State University • Bachelor of Arts, Administration of Justice | Southern Illinois University, Carbondale • U.S. Marine Corps
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 8 MR. BRIAN FAULKNER | CHIEF INFORMATION OFFICER
Mr. Faulkner manages the implementation of Inter-Con’s tailored workforce management solutions for Inter-Con’s clients, ensuring the alignment of program results with program goals as well as the achievement of key delivery milestones. He oversees all major technology solutions Inter -Con implements and provides across the United States. Mr. Faulkner will ensure the smooth operation of Inter-Con security services and continually seek to provide the City with new and innovative security programs and technologies.
REPRESENTATIVE EXPERIENCE
Chief Information Officer| Inter-Con Security Systems, Inc. | 2018 – Present • Manages all tailored workforce management solutions to ensure alignment with program goals & delivery milestones are met • Oversees all major technology solutions Inter-Con implements with clients • Develops strategy and overseeing client relationship management efforts for Inter-Con’s technology practice Senior Manager | Samsung | 2017 – 2018
• The senior manager for business and product alignment for Samsung’s cutting-edge mobile commerce layer, spanning Bixby AI and Samsung’s mobile wallet program, Samsung Pay
• Managed a budget of $42MM to drive strategic partnerships with Samsung Pay’s Head of Merchant Services • Led business and product alignment for merchant services to ensure Samsung commerce platform worked seamlessly across all consumer touchpoints
Director of Product | Aisle Fire Labs, Inc. | 2015 – 2017 • One of the first three employees, reporting directly to the CTO, for an information and marketing services company that utilizes location -sensing and IoT technologies to enable innovative mobile marketing, shopper insights and operations solutions for brick & mortar retail
• Defined and compiled business requirements into feature sets and managed program roadmap • Implemented and administered JIRA and Confluence to support agile framework and manage product releases, sprints, key program tasks, document processes and ensured key functionality was delivered within business deadlines • Led the product management, UI/UX design, development, and user testing of four distinct mobile applications and proprietary IoT hardware platform
• Managed large retail store deployments, including hardware installation, testing, and ongoing maintenance of location services • Managed contract mobile development and design team resources • Key contributor in design and development of first-generation proprietary mapping and location services algorithms utilizing mobile phone sensors and Bluetooth technology
Co-Founder | VKNOW| 2014 – 2015
• Head of Product and Co-Founder of a startup specializing in wine technology. vKnow is a mobile application and RESTful API services that allow developers in the wine industry unique access to a complete database of wine attributes (flavors, pairing, price, etc.). vKnow ensures the accuracy of the attributes by populating from the source (wineries and winemakers).
In addition, vKnow allows consumers to rate, and remember wines they enjoy while providing valuable feedback to wineries. • Managed agile development process from ideation to execution and created UI/UX design, wireframes, mockups , storyboards, initial database architecture and working product demos • Managed standups with consultants to track progress to development goal sand lead marketing research to define key features for product MVP
• Established, monitored, and managed corporate Business Plan including marketing research and detailed financial forecasts to encapsulate key operating metrics
EDUCATION, CERTIFICATIONS, AND TRAINING
• MBA International Management, Marketing | Thunderbird, School of Global Management | Phoenix, Arizona • Bachelor of Science Business Administration, Marketing | Weber State University | Ogden, Utah
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 9 MR. DAVID OKEN | SENIOR VICE PRESIDENT OF TALENT ACQUISITION Mr. Oken is a talent acquisition leader with a high acumen for developing cohesive teams. With his experience and knowledge in recruiting, he works alongside our Account Management and On - Boarding Teams, interfacing with clients nationwide to provide s olutions for their unique staffing needs. Mr. Oken will support our critical implementation efforts for the City 's contract as Inter-Con’s Implementation Manager and oversee the recruiting team.
REPRESENTATIVE EXPERIENCE
Senior Vice President, Global Talent Strategy | Inter-Con Security Systems, Inc. | 2022 – Present • Directs an international talent acquisition function responsible for the successful recruitment and onboarding of both corporate and field personnel alike
• Key stakeholder involved in managing the recruiting and retention of incumbent Security Officers during new contract on - boarding phases with incumbent capture rates of over 96% • Architected and led the creation of Inter-Con’s comprehensive talent acquisition professional training program • Oversaw the organizational restructuring of the recruiting function, resulting in process optimization, higher recruiting yield, and improved Officer (candidate) experience
Vice President of Corporate Talent | Inter-Con Security Systems, Inc. | 2021 – 2022 • Successfully achieved top to bottom business process redesign and optimization in the corporate talent acquisition space • Built and deployed new policies, procedures, and SOPs for talent pipeline management • Spearhead all domestic vendor and talent partnership strategies affecting corporate recruiting • Responsible for all personnel decisions relating to the corporate talent acquisition function, to include hiring, training, a nd international partnerships with Inter-Con subsidiaries
Director of Client Services | Vaco - Talent Solutions | 2018 - 2021 • Elevated to a key leadership role at a nationally accredited consulting firm specializing in talent acquisition • President’s Club award winner, recognized as the number one overall producer in the company’s na tionwide technical recruiting division
• Re-engineered and optimized key business processes, resulting in over 200% increased business YOY and hundreds of candidates recruited/placed in areas of client need
• Identified gaps and created solutions to improve internal onboarding and training experience for new hires within the recruiting function
• Selected as a national trainer/mentor and assigned to coach mentees on strategies for successful implementation of winning talent acquisition strategies
EDUCATION, CERTIFICATIONS, AND TRAINING
• Bachelor of Arts in Industrial and Organizational Psychology, University of San Diego | Magna Cum Laude • Graduate researcher in Industrial/Organizational Psychology | McNair Scholars Fellow, University of San Diego
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 2. Associate Team – 10
MANAGEMENT ORGANIZATION
The flow chart below outlines Inter-Con’s management organization for the City’s contract.
OFFICE LOCATION
Inter-Con’s San Bernardino office, located just 6 minutes from the City, will support the City’s program. This office is currently staffed with a Zone Manager and Assistant and supports seven Field Supervisors, 12 Post Commanders, and 200+ Security Officers. In addition, the City has the benefit of optimal proximity to our Global Headquarters, 53 minutes away in Pasadena.
From our Global Security Operations Center (GSOC) located at our Global HQ, our Dispatch Team and other security professionals can easily monitor and support our Officers in the field. Likewise, Inter -Con’s world-class West Coast Training Academy is based at this location and is able to support the City with classroom, on -site, and online training modules and consultations. With such unfettered access to resources, Inter-Con will provide complete and uninterrupted oversite of the City’s program.
San Bernardino Office
350 E. Commercial Road, Suite 112
San Bernardino, CA 92408
Inter-Con’s Global Headquarters
210 S De Lacey Avenue
Pasadena, CA 91105
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 11
3. Project Approach
Inter-Con has read and understands the City’s Scope of Work (SOW) and its need for unarmed Security Officer services within City’s service area. As an experienced provider of premium security services, Inter-Con is uniquely positioned to offer City a full suite of resources on a 24/7 basis throughout the lifetime of this contract, both timely and within budget. The details of th ese offerings are provided below.
Description Benefit
Global Security Operations
Center (GSOC)
24/7/365 Monitoring and customer service support; communication triage; emergency management and issue escalation.
Contract Administration
Resources
Assists with all contractual requests, modifications, and concerns. Our team will also help coordinate last-minute service requests.
Training Academy Offers a student-centered training method to keep our personnel informed and invested in their jobs and responsibilities.
Technology Solutions
As a technology innovator, Inter-Con excels at adapting innovative technologies to our client’s individual needs to provide extra value. For the City, we will implement our solutions to improve efficiency while saving costs.
Inter-Con is a pioneer in the security industry, having implemented numerous programs that have changed the industry—from providing the first contract security to the Department of State abroad to introducing the use of GPS and cellular technology to track mobile assets. Our innovations include Virtual Post Inspections, real -time location tracking, and Geo -Fencing. Our technological initiatives and innovations are tailored for each client’s unique needs by our best -in-class Data Analytics and Custom Applications Team.
For City, Inter-Con will use industry-leading technological solutions and business processes to reduce costs and increase quality.
To do this, we will provide a full program consultation prior to commencing services, reviewing every part of the contract’s operations at no additional cost. This three -phased process begins during the program implementation period with an end -to- end value cost assessment to identify areas to optimize, focusing on the needs of City instead of working from a “one-size-fits- all” model. Our subject matter experts in security and technology will work with City to create an open dialogue to ensure the design and test phases work continuously with the program delivery phase to constantly respond to feedback and highlight opportunities for improvement. Results of all recommended program enhancements focusing on increasing security, customer service quality, and reductions in costs will be shared with City.
PROJECT METHODOLOGY AND WORK PLAN
Inter-Con's Project Methodology was developed in direct response to the City RFP and is based-off of our experience supporting clients with similar needs. To ensure attainment of our strategic goals, we plan on executing our plan in three phases that a lign to the project lifecycle:
• Project Initiation (Phase 1) – Includes Program Implementation and the Recruiting and Screening of security personnel. • Project Execution (Phase 2) – Includes development of a detailed Staffing Plan, the Training and Development of City’s security force, and procurement of the Uniforms and Equipment necessary to execute the SOW • Project Maintenance (Phase 3) – Encompasses the Total Quality Management of the City program, including Employee Retention and Recognition.
PHASE 1: PROJECT INITIATION
PROGRAM IMPLEMENTATION
Inter-Con has successfully conducted hundreds of contract implementations. We understand the critical and sensitive nature of implementations within a client-facing environment like the City and are committed to full implementation within 30 days.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 12
IMPLEMENTATION TEAM
At Inter-Con, we successfully staff our Implementation Teams with diverse individuals, ranging from security professionals, attorneys, MBAs, and certified public accountants. Each distinct discipline at Inter -Con will be managed by the respective Executive Level Manager as follows.
Mr. Brad Lauer | Senior Vice President of Operations | Chief Implementation Officer: Mr. Lauer will ensure strategic alignment between both the City and Inter-Con. He is responsible for overseeing a successful account implementation and for representing Inter-Con’s Executive Team during quarterly business reviews and expediting any requests the City may require.
As the Account Manager, he will also help advance requests from the City as necessary.
Mr. Brian Faulkner | Chief Information Officer | Technology Interfacing Officer: During the implementation process, Mr. Faulkner will propose enhancements to the City’s guard tour system and other security augmentation technologies throughout the lifetime of the contract. Mr. Faulkner will ensure the smooth operation of Inter-Con’s services and continually seek to provide the City with new and innovative security programs and technologies.
Mr. David Oken | Senior Vice President of Talent Acquisition | Implementation Manager: During the implementation period, Mr. Oken will use his expertise in personnel screening and recruiting to build a dynamic team for the City. He will be responsible for new candidate recruitment and screening efforts. In addition, he will oversee the Recruitment Team to ensure our candidates meet the City’s screening requirements and are fully capable to perform to your expectations.
IMPLEMENTATION TIMELINE
The City -specific Implementation Plan will be put into action immediately upon contract award. Members of Inter -Con’s Implementation Team and the City assigned Account Manager (AM) will meet with City to discuss the process and address any concerns. We understand the critical and sensitive nature of start-up programs and are committed to a full implementation within 30 days. Our Account Management Team will be intimately involved in the process, personally visiting the City facilities.
ID Tasks Duration 30 Day Implementation
10 20 30
1 Activate Implementation Team 1 Day
2 Notify & Activate Key Personnel 1 Day
3 Hold Post-Award Conference 1 Day
4 Conduct Initial Implementation Team Meeting 1 Day
5 Submit Licenses, Permits and Insurance 2 Days
6 Submit Job Descriptions & Recruiting Profiles 10 Days 9 Recruit & Screen New Applicants 30 Days
10 Submit Approved Application Packages & Hire
Personnel 10 Days
11 Acquire Required Equipment and Software 20 Days
12 Hold Weekly Meetings 30 Days
13 Develop Operational Processes 15 Days
14 Conduct Initial Security Threat Assessments for
Assigned Locations | Review Desired Posts,
Procedures, Deliverables, Data & Regulations
10 Days
15 Submit Final QC & Contingency Plans 15 Days
16 Secure Approval for Training Programs 10 Days
18 Conduct On-boarding Training for New Personnel 30 Days 19 Inventory City-Furnished Property 10 Days
20 Inventory Inter-Con Furnished Property 10 Days
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 13 ID Tasks Duration 30 Day Implementation
10 20 30
21 Implement all Software Tools/Updates 20 Days
22 Issue Uniforms & Equipment 30 Days
23 Hold Final Implementation Meetings 5 Days
24 Commence Operations 2 Days
25 Monitor & Review Implementation Activities 30 Days
RECRUITING & SCREENING
To ensure full compliance with requirements pertaining to the qualifications of our security personnel, Inter -Con’s recruiting and screening experts will utilize a “Requirement Checklist” to identify, recruit, and evaluate candidates. Inter -Con will hire personnel who possess the right qualifications for the City effort and exhibit a professional appearance and demeanor. We have added and expanded upon the City’s baseline requirements to create a comprehensive Security Officer Requirement Checklist.
Minimum Requirements for Security Personnel
Baseline
Requirements
• Be at least 18 years of age
• Be a U.S. citizen or legally authorized to work in the U.S. • Must possess a valid State of California issued unarmed Security Officer identification card and carry it at all times while on duty
• Must have a valid California Driver’s License on their person at all times while on duty • Must possess a minimum of two-years prior experience as a Security Officer, police officer, military police officer or related experience
• Each contract Security Officer must possess a high-school diploma or equivalent • Successfully pass pre-employment drug screening
• Successfully pass criminal and background check including inquiry of all previous employers during past five years, driving record history, local, California State, Federal criminal history, and military discharge records (if applicable)
Security
Requirements
• No criminal violations
• Unprofessionalism is not allowed and grounds for removal from consideration • Present satisfactory references and employment history Soft Skills
• Have the necessary public relations skills to interact with employees and customers in a courteous, businesslike manner
• Understand written and oral rules and regulations and apply them in a tactful and non - confrontational manner
• Be able to understand and maintain confidentiality of information Office Skills • Have basic knowledge of word processing, spreadsheet programs, data entry for report completion
Language
Proficiency
• Must demonstrate ability to read, understand, and apply rules, detailed orders, instructions, and training materials in the English language. Retain the ability to construct and write clear, concise, accurate and detailed reports, as well as communicate effectively, clearly, and concisely in English Stress Management • An ability to maintain poise and self-control under stress Health & Physical
Fitness
Be in good general health and capable of the following:
• Standing or walking for extended periods of time; up to eight-hours • Maneuver stairs and other physically demanding terrain at the site as regular duties • Lift boxes weighing up to 20 lbs.
• Possess long distance vision (use of glasses/contacts is permitted) • Hear ordinary conversation (hearing aids are suitable)
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 14 Minimum Requirements for Security Personnel
• Have no medical condition which limits the effective performance of their assigned duties.
Temporary incapacitation due to illness, disease, or recent medical operation is permitted • No medical history or medical diagnosis of habitual alcoholism or drug addiction. If such a condition existed, medical evidence of recovery and ability to perform duties is required prior to assignment
Inter-Con’s sourcing and selection processes, with our world-class training facilitated by our Training Academy, ensure that the highest degrees of service standards are continuously maintained for the City. Based on our first -hand experience in similar security programs, we understand that a primary focus must be placed on sourcing and selecting the right people for the City.
Our selection standards ensure that Security Officer candidates are physically fit, professional, and exhibit the characteristics of a highly-trained and prepared security professional in a parking enforcement environment. Inter-Con ensures that our exhaustive recruitment process helps identify the best people for the job and are superbly trained, influenced, and guided by our company values. Inter-Con’s focus on people starts at the very top, is passed down to our always-accessible Senior Management, through our expert Supervisors, all the way to the Security Officers on the job.
PHASE 2: PROJECT EXECUTION
STAFFING PLAN
Our staffing plan strives to find a balance between ensuring the availability of an adequate number of qualified and trained personnel to fulfill the City’s staffing needs without having excess personnel that incur training, uniform, and personal equipment costs. We have analyzed the staffing requirements for the City and developed daily and weekly models designed to continuously track staffing levels. Our models are designed to balance operational efficiencies and provide a stable workforce of knowledgeable, skilled, and local Security Officers.
Inter-Con has developed a staffing matrix that reflects our expert knowledge of the necessary Officer, Supervisor, and Manager levels to meet existing- and future-contract requirements. As a general principle, Inter-Con expects to maintain a force comprised of 80% full -time and 20% part -time employees for the City. Our experience with contracts in similar, highly -regulated and complex environments has validated this ratio as ideal for maintaining coverage through vacation and emergency leaves, training, military obligations, and illness. Our staffing matrix has been summarized below.
City Staffing Plan
Position Full-Time Personnel Part-Time Personnel Total Personnel Supervisor 1 1 2
Parking Enforcement Officer 2 2 4
Totals 3 3 6
ESTABLISHING AND MAINTAINING WORK SCHEDULES
Inter-Con’s proprietary Resource Management System (RMS) will give our AM real -time management of all post assignments, ensuring 100% coverage. Our RMS uses advanced asset tracking models and comprehensive datasets to accurately forecast seasonal deployments and emergency response demands. This approach ensures contract compliance while simultaneously delivering highly trained, properly uniformed, and equipped Officers at the lowest cost. Inter-Con recently invested further in a new Data Analytics Team to augment our data tracking, gathering, and usage analysis capabilities to better streamline processes and further reduce costs. This investment will greatly enhance our staffing efforts for the City.
Inter-Con supports our clients with scheduling systems tha t ensure continual coverage and prevent dark posts. We enter all posts into our RMS to begin the scheduling process and schedule all posts three weeks in advance. To avoid any double-staffing or overworking issues, the RMS scheduling program is equipped with name recognition systems that prohibit scheduling Security Officers who have worked more than 12 hours in a 24-hour period. This mechanism ensures that each Security Officer receives an off-duty rest period of no fewer than eight hours between shifts. I t can also be tailored to incorporate any contract-specific requirements regarding rest periods.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 15 As Security Officers are assigned to posts, the system tracks the assigned hours of coverage and times, as well as all payroll and invoicing items. Our state -of-the-art Global Security Operations Center (GSOC) provides oversight over this process 24/7, transmitting notifications in real-time, either by email or phone. The GSOC maintains constant communication between Inter- Con’s Managers, Supervisors, and Securi ty Officers. In addition, our City -aligned Post Orders will provide a comprehensive notification plan that lists primary and secondary telephone numbers, email contacts, and social media contact links, if necessary.
Inter-Con will provide the City with daily and monthly reports of personnel who have worked on the project, including hours and shifts manned.
TEMPORARY ADDITIONAL SERVICE (TAS) SURGE CAPABILITY RESERVE FORCE IMPLEMENTATION In our 49-year history, there has never been an occasion when Inter-Con was unable to mobilize additional staff when requested by a client. Although Inter-Con is not pricing in variable work explicitly, we can provide immediate, temporary, emergency, and special event coverage for City as requested, ensuring continuity of oper ations during City emergencies, special events, and potential work stoppages.
Through the coordination and efficient staffing of Inter -Con’s permanent full -time and part -time Security Officers, all long - term and short-term requests for security services will be staffed exclusively with Inter-Con employees specifically trained in the City’s requirements and needs. Inter-Con’s staffing model developed for the City security program will provide for an overtime and flex surge capacity of 192 hours of TAS per week. These are the same City Security Officers that are fully trained, vetted, and assigned to work at the City on a day-to-day basis.
Our reputation for successfully supplying staff to meet client needs starts with our commitment to establishing an appreciation for their operations and ensuring the right Officer is at the right place at the right time. Our ongoing efforts to accurately forecast seasonal deployments and to create emergency response models have helped maintain a comprehens ive Staffing Matrix that helps us achieve extremely high compliance levels with contract staffing requirements. Finally, our growing investment in and utilization of technology and data analytics will pay significant dividends to both the City and Inter-Con in improved security and greater cost savings.
TRAINING
Inter-Con will provide its Security Officers with customized training specific to each post. We know that our reputation depends on our success in continuously engaging our personnel with premium training content. Inter-Con’s approach to in-person and online training provides ample opportunity for our Security Officers to improve their skills and capabilities before and duri ng their service to the City. This includes pre-hire and refresher training to make sure our employees are comfortable and capable in their operating environment.
Inter-Con’s world -class West Coast Training Academy located at our Global Headquarters in Pasadena, California will be leveraged to fully support our training efforts. Our Training Academy utilizes a student -centric training method and real -life exercises that are fully-tailored to the specific requirements of this contract, ensuring all personnel assigned to this contract are well-informed and invested in their jobs and responsibilities.
Having meaningful and frequent engagements with our workforce lets us to enhance the training experience for our security personnel. This is primarily done by providing every employee with easy access to our online Learning Management Syst em (LMS). The LMS portal facilitates a more efficient and effective test -taking and administrating process and can store all certifications.
TRAINING METHODOLOGY
Inter-Con creates training content specifically designed to teach and reinforce City-specific issues; invites the customer to review and refine the course modules, if desired; and tracks course performance to improve Security Officer results. Fundamentally, Inter- Con’s approach to training embraces the following:
• Train Specific Tasks: Our instruction is focused on training and testing skill proficiency through repeated, practical drilling – not just delivering content through a classroom setting. Our students must perform at high levels to become Officers who will staff the posts at City.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 16 • Train to an Established Standard: We recognize how enforcing high standards assists management personnel in identifying and correcting training deficiencies. This deeper scrutiny provides City with a more accurate assessment of the capabilities and quality of our Officers. Therefore, we developed an objectively measurable performance standard to ensure each lesson is properly understood. In doing so, each Officer will have an exact understanding of what must be achieved by the end of each training period.
• Train Realism: Our rigorous training program integrates realistic conditions in our courses by requiring our Officers to perform tasks under varying, sometimes hostile conditions. This training method allows us to instruct our Officers both as individuals and as team members in conditions modeled after the City’s environment. This repeated, realistic drilling ensures that our lessons are reinforced with our Officer’s resultant success in the field. • Dedicated Trainers: We maintain a full-time staff of 30 highly-qualified trainers in the United States—120 worldwide— to support our contracts. The City will receive full support from our West Coast Training Academy, based in Pasadena, California. The training team will support the Account Manager in developing, executing, and tracking the performance of all Inter-Con training modules.
• Oversight: The City’s instructional staff will be carefully monitored by our Account Management Team to make sure the training provided is client-focused and effective, yielding positive results. • Training Updates: Inter-Con will assess and implement updates to our training curriculum on both a regular and an as - needed basis. Per our standard protocol, all curricula will be reviewed and updated on an annual basis as part of a formal audit process conducted by our Training and Account Management Teams. We ensure our ability to quickly administer key updates in response to new industry, federal, state, and local regulations as well as the needs of our client. If the City’s security needs evolve, we will be able to immediately deliver. • Train Customer Service: Inter-Con security personnel receive dedicated training on customer service -related areas such as professional behavior, cultural and diversity awareness, sensit ivity training, and public relations. Access control is a fundamental function of the Security Officer and Inter -Con prides itself in its ability to consistently deliver premium customer service at some of the most highly protected facilities around the world. As both the front line of defense and the first people many of the City’s patrons encounter, Inter-Con Security Officers will remain helpful while ever mindful and vigilant of both real and potential threats.
TRAINING TOPICS
Inter-Con will tailor our training curriculum according to the City’s needs, ensuring it reflects realistic scenarios and specific contract requirements. Whether it is conducting comprehensive pre-assignment training or providing tailored skills courses and on-the-job training, we embrace a student -centered training method to keep our personnel invested in their jobs and responsibilities. Beyond these training modules, Inter-Con will provide additional opportunities for personnel to enhance their skills and capabilities by using our online LMS, which facilitates a more efficient and effective test -taking process, storing all training certifications and deliverables for the City’s review.
TRAINING CURRICULUM
Pre-Assignment Training
Inter-Con will ensure each Officer receives training specific to the City contract. All Officers will receive 40-hours of pre- assignment training. We will train Officers in their specific duties and each piece of equipment carried or used. A Supervisor will evaluate the performance of each Officer to certify their suitability for the assignment and comprehension of training materials prior to any regular scheduled work.
Pre-Assignment Training
Training Topic Delivery Method
New Hire Orientation (Policy, Procedure, PR, and Appearance) Online Learning Management System (LMS)
Duties & Responsibilities on Post Instructor Led
Customer Service & Sensitivity Instructor Led / Online LMS
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 17 Pre-Assignment Training
Training Topic Delivery Method
Emergency Procedures (Bombs, Terrorism, Fire Safety and Evacuation, Active Shooters, Natural Disaster Procedures, and Medical Emergencies) Instructor Led Communications Systems (Radio and Telephone use and etiquette) Instructor Led Inter-Con’s Chain of Command Instructor Led
Ticketing Procedures Instructor Led
Observation and Incident Reporting Instructor Led
Workplace Violence / Harassment (sexual, bullying, etc.) / Discrimination Instructor Led / Online LMS Crime Prevention Strategies Instructor Led / Online LMS Conflict Resolution Awareness/ Dealing with Homeless and Mentally Ill Individuals Instructor Led / Online LMS Use of Force in Defense of Person Instructor Led / Online LMS Supervisory Training Instructor Led / Online LMS
Annual Training
Inter-Con ensures that all our Officers stay up to date with necessary knowledge, requirements, ideas, programs, devices, and certifications associated with working security for City. Our annual training regimen will include eight-hours of refresher training, covering these industry updates and the subjects covered in New Hire Training. Every City Officer will be required to complete this course to continue the contract.
UNIFORMS & EQUIPMENT
Inter-Con personnel will have a welcoming demeanor and be properly attired to serve City. Uniforms will clearly identify the Security Officers as well as be neat and clean in appearance. We recommend the following uniform and equipment items for the City’s Parking Enforcement Officers:
• Sport-Tek polo with reflective silk screening, lightweight tactical pants, belt, jacket, baseball cap, metal name plate, safety vest, black shoes, radio holder, and flashlight
IC MOBILE APPLICATION
Inter-Con’s proprietary Mobile Application provides our personnel with an industry -leading suite of intuitive features such as:
electronic check-in and check-out, video post inspections, incident reporting, fail-safe communications, and guard touring. These technologies all interface seamlessly into Inter -Con’s Salesforce -powered Resource Manageme nt System, which generates standardized reports based on employee information.
Leveraging nationwide data connections and voice services, the program also provides back -up phone and radio capability in the event of a system failure . Inter-Con’s smartphone technology is fully redundant, meaning that an Officer can use either the radio or cellular service at any time, and can rely on radio when out of cellular coverage. Additionally, through the digitized versions of contract KPIs, training curriculum, licens es & certifications, threat assessments, and other core deliverables can be accessed through our App. This ensures that we provide a higher degree of standardization across the security program’s multiple sites, while also accounting for City -specific requ irements and preferences. Key IC Mobile application features include:
• Mobile Electronic Check-In and Check-Out: Biometric time and attendance software permits Officers to clock-in and out through a mobile application at the work site. Our technology platfo rm will allow access to the Officer’s schedule as well as their post location and records compensable time. Exploiting artificial intelligence, we can understand travel time and other external influencers to optimize the match of the right Officer to the right location. • Incident Reporting: Our new incident reporting solution prompts Officers to provide critical information, allows photo capture, is Geo Fence compatible, syncs to custom dashboards, permits electronic sign -off by remote supervisors, and is digitally stored along with all supporting files. Incident reports can be accessed by investigators with designated privileges.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 18 • Guard Tour System: Inter-Con uses proprietary guard tour software that operates on both iOS and Android platforms.
Inter-Con’s Guard Tour System provides real -time monitoring and data extraction of the completed tour based on site surveys, analysis, and operates securely within each City site. With this solution, Inter-Con can create and upload new tour parameters to facilitate real -time monitoring and data extraction, which enhances patrol capabilities and operational transparency to City. Depending on City’s preference, Inter-Con can also leverage any combination of GPS, Beacons, RFID, NFC, and QR codes to record an Officer’s location against patrol checkpoints and to facilitate other work-related activities like shift tracking, task lists, and issuing reports. Our reports feature live maps demarcating Security Officer post locations, shifts completed, patrol summaries, exceptions, t asks completed, and issues submitted/resolved. The AM and City personnel can easily access the system at any time to conduct audits and run reports. • Resource Management System (RMS): As Salesforce’s strategic security partner, our companies have created a fully integrated workforce management solution. Salesforce facilitates consultative dialogue with our clients as well as removes communication friction by aggregating performance data and analytics collected from our Officers’ mobile devices, GPS trackers, and digital inspection/performance reports. Key findings are then populated on secure KPI dashboards for our managers and clients to review in real time. We use Salesforce’s Field Service Lightning cloud feature to ensure optimum connectivity between City leadership and personnel with auto-scheduling and mobile support.
PHASE 3: PROJECT MAINTENANCE
Inter-Con emphasizes a hands -on approach to program management, both administratively and operationally. Our proposed Account Manager for the City ’s contract is experienced at managing multiple project tasks simultaneously and will ensure the highest level of oversight and support and efficient completion of concurrent tasks/projects. As an experienced Parking Enforcement and security services provider, prioritizing multiple tasks/projects and ensuring timely completion has led to our success as a provider. Inter-Con and our account leadership possess decades of experience managing contracts that encompass multiple sites and varied duties and will implement valuable insights gained through this experience for the City’s contract.
TOTAL QUALITY MANAGEMENT
Inter-Con is responsible for the overall Quality Assurance of Standard and Temporary Additional Services. Our plan addresses many key points through training, administrative, and management controls; regular internal audits; daily communication with City; active supervision; unannounced inspections by experienced Managers and Supervisors; and reviews of all relevant skill proficiencies, such as access control, alarm monitoring, issue escalation, and customer service. The unbiased measurement and tracking of KPIs is also critical to our Quality Control Plan (QCP).
Inter-Con is focused on providing a Total Quality Management (TQM) approach to managing our City relationship: one that emphasizes a continuous series of analyses and improvements, resulting in unparalleled quality assurances. In fact, we have invested heavily in a best-in-class Data Analytics Team to further enhance our performance. Our AM will lead that effort and work with City to define and meet mutually agreed -upon performance metrics to ensure full compliance with all requirements listed in the SOW.
We systematically collect metric -based data necessary to consistently improve th e effectiveness and efficiency of security operations, measuring such indicators as attendance, promptness, appearance, and record keeping. Inter -Con will share results gathered through this process with City and will provide them to our AM to identify opp ortunities for program enhancement.
Both announced and unannounced inspections are scheduled at each Post and conducted by a combination of the AM and Field Supervisors will be readily available, to ensure additional opportunities for improved performance are evaluated on a higher level and are fully integrated into the City security program.
Through our custom-tailored QCP, every aspect of the security program will be continuously monitored by Inter -Con’s AM, whose Quality Control duties will include identifying performance objectives, correcting operational deficiencies, and ensuring satisfaction of performance requirements in accordance with City’s SOW and strategic planning.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 19
ELEMENTS OF THE QUALITY CONTROL PLAN
Inter-Con’s Quality Control Plan (QCP) i ncorporates six distinct components that make up a continuous cycle of improvement through self-audit, illustrated below.
1. Training & Education
Quality Control begins by ensuring that all Security Officers are fully trained in the duties and respon sibilities of each post to which they are assigned. Inter -Con knows that proficiency in security is based largely on a combination of experience and a thorough training program designed to improve Security Officers’ skills and knowledge. As such, we believe that intensive training at the individual and collective level forms the foundation of any successful security program.
2. Inspection
Inter-Con conducts inspections at every post. Leadership analyzes reports, the quality of security services and do cumentation, and reviews feedback from City leadership. Site visits are used to observe actual performance and to conduct interviews to determine the extent of compliance with the quality metrics. Any noted defects are addressed and corrected as quickly as possible.
Routine reviews involve direct observation of security personnel performing their duties, interacting with City staff or gues ts, and maintaining logbooks and documentation. These routine reviews ensure compliance with regulatory standards. Inspections may be either announced or unannounced and will occur at all posts, including supervisory, no less than once a month. Inter - Con’s AM will establish a schedule to allow for random inspections during each shift throughout the period. Findings shall be reported to City with proposed immediate or timely corrective actions. Any noted critical deficiencies will be corrected within eight hours, and any non-critical deficiencies shall be corrected within 48-hours.
The measurement and tracking of Key Performance Indicators (KPIs) are critical to Inter-Con’s QCP and improvement efforts.
All relevant information will be passed up and down Inter -Con’s project organization. These efforts will serve as a source of recommendations and ideas for improvements in operations and as impetus for further training, testing, and review. Our quality control efforts are designed to mirror the operational and administrative requirements of the City contract, so that any negative trends or deficiencies will be addressed and corrected in a timely manner.
On a regular basis, post inspections will be used to inspect:
• Responsibilities of all Security Officers
• Uniform and grooming appearance of all Security Officers • Maintenance of equipment and uniforms
• Attendance (sign-in and sign-out checks)
• Knowledge of applicable post orders
• Knowledge of and adherence to reporting requirements
• Knowledge of and adherence to the City equipment operating procedures • Possession of appropriate certifications, licenses, permits, and identification cards • Other elements of contract performance
3. Testing & Drills
As part of our QCP and quality control efforts, Inter -Con places special emphasis on unannounced emergency reaction drills that mimic real -world conditions. These drills assess the understandin g of duties, improve response effectiveness, and train personnel for possible contingencies. All emergency operational drills will be coordinated in advance with City and local sit e management to avoid disruption or unnecessary confusion. Inter -Con regularly practices such drills and will provide detailed analyses to City leadership, if desired. With the approval and coordination of City site management, Inter -Con’s AM, Training Team, or Supervisors will periodically conduct alarm tests, emergency drills, and other exercises. The real-world drills will cover a variety of situations that could occur at City facilities, and test results will determine if additional training or changes in policies and procedures are necessary.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 20
4. Evaluation
Evaluation and review processes are the cornerstones of an effective QCP. Evaluations are conducted through roll call, field and equipment inspections, and performance evaluations in the form of drills and tests. Reviews of QCP findings and contract policies and procedures confirm results as well as verify policy and procedure effectiveness.
5. Reporting
The Inter-Con reporting process involves each level of supervision and management in the review and response sequence. Key findings and after-action reports are reviewed by the City AM, who then provides feedback and direction based on these findings and actions to all supervisory staff.
All Security Officers are taught that following instructions and properly completing forms and reports are administrative requirements of their job. These reports and records are necessary for Officers to get paid, to understand and perform their duties, and to bring charges against offenders. We know that keeping meticulous records and reports is crucial to th e smooth operation of a security program. Accordingly, Inter -Con personnel will receive rigorous training in maintaining a visitor’s log, daily log, alarm monitoring log, and delivery manifest log, as well as how to write security reports concisely and acc urately as required. We will also develop a Security Officer acknowledgement and comprehensive receipt form that incorporates City’s Standards of Conduct requirements for Security Officers.
6. Corrective Action
Inter-Con’s QCP is enhanced through emp hasis on taking corrective action and revising training and security procedures if deficiencies are discovered. All reports submitted regarding inspections, drills, and tests will indicate corrective action recommendations. Corrective Action Follow -up Repo rts, developed by Supervisors and/or Managers, confirm that the corrective action was successfully implemented.
Inter-Con’s Account Management Team will monitor all corrective actions taken. Just as it is vital to staff a security force with trained professionals, it is also critical to provide Security Officers with clear direction in their specific duties, establish productive lines of communication, and monitor performance. All corrective actions will be recorded and included in our monthly, quarterly, and annual progress reports to City.
PERFORMANCE METRICS
We systematically collect the data necessary to consistently improve the effectiveness and efficiency of security operations, measuring such indicators as attendance, promptness, appearance, and recor d keeping. Results gathered through this process will be shared with City and used by our Account Management Team and supervisory personnel to identify opportunities for program enhancement and manage all challenges or risks.
In addition to utilizing our KPI dashboards, Inter-Con will complete a monthly, quarterly, and annual status reports for City that detail our operational activities and KPI metrics. Our QCP is highly effective at quality monitoring and program improvement because data is captured and analyzed at the site and post levels through the digitization of reports for review and areas of discrepancy are addressed through our well-developed response plan. All reports generated in association with this data are reported up through the appropriate QCP chain of command.
QUARTERLY BUSINESS REVIEWS
Inter-Con’s Account Management Team will provide City with Quarterly Business Reviews (QBRs) that detail KPI’s from the previous period. These can be generated and memorialized in online dashboards on a dai ly, weekly, and monthly basis. Our QBRs are made up of various contract-specific matters that are agreed to by the client, ensuring significant investment in data analysis and reporting capabilities to facilitate real-time reporting and analysis. We also track other key data points and trends to summarize these findings for client review on topics including operations, finance, and administration. Included in our QBRs for City will be Inter-Con’s Balanced Scorecard, which we will specifically tailor with City’s input and feedback. • Staffing Plan: The status of the program, including a current roster of all personnel working on the contract. We list all additions, deletions, and changes to positions, hours, and days of work that occurred during the previous reporting period.
The plan will reflect all positions identified by the contract and those supplied in direct support of the program, an analysis of the annual turnover rate of personnel assigned to the program, and a summary of recruiting efforts for the quarter.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services 3. Project Approach – 21 • Training Statistics: List of key training statistics, including the number and types of trainings and the Security Officers that participated in the trainings. Includes courses attended but not provided by Inter-Con instructional staff and the number of personnel that participated.
• Operations Statistics: Written descriptions of Incident and Daily Activity Reports (DAR) written year -to-date and organized by major category. A chart depicting major category events cumulative by month, quarter, and year-to-date will be provided. All special service requests for the given reporting period will be summarized. Any Incident or Daily Activity Report that demonstrates an Officer’s proficiency or deficiency in a specific skill or ability, particularly one covered in Inter- Con training or drills, will be highlighted and reviewed to assess the effectiveness of our training efforts. • Account Management: While Inter-Con’s performance on the task order and its compliance with established KPIs serves as an important signal of Account Management success, we a lso want to take the opportunity to assess and comment on our Account Management Team’s ability to proactively address potential issues before they arise to align Inter -Con’s day- to-day support efforts with City’s strategic priorities. • Current and Projected Future Needs: A summary of current program needs, and a projection of future program needs as it pertains to client support activities.
• Quality Control Program Brief: A report depicting actions undertaken during the previous quarter to assure required proficiency and compliance with contract requirements, General and Post Orders, and other directives required. • Drills: A matrix report reflecting the number of operational drills, type, date, and a comparison of expected response times with real response times. Corrective actions, either recommended or already completed, will be identified. • Equipment Inventory: A list of the number of radios, batteries, chargers, cell phones, and any other operational equipment provided to Security Officers.
• Property Inventory: Identification of fixed posts and office equipment issued by the client or bearing a client property tag, including a description and location of the item.
• Key Inventory: Identifies all keys issued to and controlled by Inter -Con personnel, including ide ntifiers, make, and ID numbers of each key, and the location or areas the keys operate and are kept. The key inventory is also separated by Post and Site.
EMPLOYEE RETENTION
We appreciate the significant difference a well -trained, led, and incentivized Sec urity Force makes on behalf of our clients, so we invest in our people to ensure optimal performance in the field as well as to maintain desired retention rates. In support of these goals, Inter-Con employs a 4-point retention initiative model that has proven successful across all Inter-Con contracts as shown below.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Price Narrative – 22 Price Narrative
Inter-Con submits this offer in response to the City of Colton’s Request for Proposal. Inter -Con’s proposal is valid for 90 calendar days after the bid submission deadline of September 8th, 2022.
PRICING ASSUMPTIONS
Please note that our pricing is based on various assumptions that we have outlined in the section below. To the extent that the assumptions we have outlined are incorrect or need to be modified, we will work with the City to refine our pricing to reflec t the correct information. These assumptions include:
WAGE RATES
Inter-Con has priced wages and benefits at the level we believe necessary to perform the work outlined in this RFP. Our wages are based on market research and our own experience operating in these markets for clients we serve today. Specifically, we source labor market data from our partnership with Salary.com’s CompAnalyst © tool, which contains over 1 trillion data points across the U.S. labor market. We use this data to identify the 50th-75th percentiles and price our wages around that price point.
MODIFICATIONS
Our rates are good for t he first year of the program. Thereafter, Inter -Con will propose rate modifications to adjust for any changes to the local metropolitan area Consumer Price Index for Urban Consumers (CPI -U), as provided by the Bureau of Labor Statistics (BLS). Should any additional costs arise such as changes to Federal, state, or local taxes; Federal, state, or local minimum wage rates that exert severe compression against our wage rates; or Federal, state, or local changes to regulations that affect overtime, paid time off, medical benefits, sick leave, etc., then Inter-Con will work with the City to develop an agreeable rate solution so that such unexpected and unknowable costs can be covered.
STANDARD SHIFTS
As the City did not provide actual shift hours during the bid p rocess, our rates are priced on the assumption that all personnel work standard eight-hour shifts. Should non-standard shifts be required that incur unavoidable, scheduled overtime, then our overtime rate will apply at 1.5x our regular rate. Similarly, if short, non-standard shifts (such as but not limited to 2 -hour or 4- hour shifts) are required, then a higher rate may apply to cover the extra cost in covering these shifts.
REST AND MEAL BREAKS
Our assumption is that all personnel will be allowed to take p aid rest breaks and unpaid meal breaks in accordance with local law. Paid rest breaks will be considered billable time whether or not the post is relieved. Unpaid meal breaks will be unbill able time unless relieved by another Officer. Please note that Inter-Con has not priced in the cost of an additional, dedicated breaker force to relieve personnel. Personnel will either be self-relieving (post goes unmanned), or they will be relieved by existing Inter- Con personnel who are part of the regular schedule provided by the City.
PROPOSED RATES
Our proposed bill rates are provided in the section below.
RATE TABLES
Position Description Bill Rate
Parking Enforcement Officer $36.70
Parking Enforcement Supervisor $40.33
COMPONENTS OF INTER-CON’S BILL RATES
In the spirit of transparency, we have outlined the major components that comprise the rates presented above. Our pricing is customizable, and to the extent that the City desires an alternative approach to a specific cost item (such as Training, Vacation, Holiday, etc.), we are open to discuss and modify our rates accordingly.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Price Narrative – 23
COMPENSATION
As compensation is the largest factor in achieving sustainable recruitment, attracting quality personnel, and building employ ee veterancy through retention, Inter-Con has taken particular care in researching and determining the correct hourly wage point for personnel. Specifically, Inter-Con researches competitor job listings in the marketplace, conducts our own internal analysis of compensation on nearby programs, and reviews data supplied via our partnership with Salary.com. In addition to these data points, we review the labor market as a whole and consider trends in inflation and cost of living reported by the Bureau of Labor Statistics. Recently, these factors have been reported at 9.10% with forecasted measures at 10% or higher.
Taking all of these data points into account, we have priced this program at just below the 75th percentile for the local lab or market. Security job postings in the area range from $17.00 to $22.00 and non-security job postings in the area within the same distribution industry range from $16.00 to $25.00. We are confident that our proposed level of compensation will allow Inter- Con to attract and retain high-caliber individuals who will thrive on the City’s security program. Though we believe these are the optimal wages for each market, we would be happy to discuss and modify our rates accordingly to the extent that the City would like to realign compensation.
Position Description Compensation
Parking Enforcement Officer $19.00
Parking Enforcement Supervisor $21.00
PAID TIME OFF (PTO)
All personnel will receive 40 hours of Paid Time Off (PTO).
HOLIDAYS
All full-time employees receive a holiday benefit of eight (8) paid hours. All employees who work a holiday will be paid at 1.5x the regular rate and billed at 1.5x the regular rate. Inter-Con recognizes the following six (6) holidays:
Recognized Holidays
New Year’s Day Labor Day
Memorial Day Thanksgiving Day
Independence Day Christmas Day
MEDICAL INSURANCE
Inter-Con has excluded the cost for medical insurance premiums from our bill rates. All billable contract personnel will be offered an Affordable Care Act (ACA) compliant Bronze-style medical plan at a 70/30 employer/employee cost sharing split, the cost of which is shown as $310.09/month cost per person. Please note that the City will o nly pay for employees that actually choose to enroll and we will bill the City accordingly.
PAYROLL TAXES & INSURANCE
Inter-Con has included the cost of all applicable federal, state, and local taxes in our fully loaded rates. These taxes include th e Federal Insurance Contributions Act (FICA), the Federal Unemployment Tax Act (FUTA), State Unemployment Insurance (SUI), Worker’s Compensation (WC), Liability Insurance, and Fidelity Bond.
TRAINING
New Hire pre-assignment training will include the following hours shown in the table below, all fully burdened in our bill rates.
Training
Position RFP Required Total
Parking Enforcement Officer 40 40
Parking Enforcement Supervisor 40 40
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Price Narrative – 24 Any additional training such as On -the-Job Training, Position Specific Training, or other training specified by the City will be billed at our regular hourly rate. Upon award and transition, we will work closely with the City to develop a billable training plan that works best for the City’s security program.
Lastly, all personnel will receive eight-hours of refresher training annually to ensure their skills are kept current and new security knowledge and procedures are transferred on a regular basis. This refresher cost has been included in our rates.
UNIFORMS
We have priced the following uniform, though we can work with the City to revise the uniform specification, if the City desires a different look.
Item Qty. Item Qty.
Sport-Tek Blue Polo – Silk Screen
Reflective Front Chest and Back 3 IC Parking Enforcement Embroidery Navy Baseball Cap 1
Black Lightweight Tac Pants 2 Mini Maglite AA, with holder included 1 Garrison Belt Black 1 Metal Name Engraved Pin Gold w/ Clutch 1 Nylon Duty Belt 1 Nylon Keepers 1
Jacket, Yellow/Navy Embroidered IC
Logo Left, Silk Screen 1 Safety Vest w/ "Parking Enforcement" Lime Green 1
Nylon Radio Holder 1 Shoes for Crews - Cambridge 1
COMMUNICATIONS & TIMEKEEPING
Inter-Con is pleased to utilize a proprietary mobile solution that was developed in partnership with Salesforce and enables unprecedented transparency and accountability for our security programs. This solution includes biometric time and attendance recordkeeping, incident reporting, GPS tracking, and Virtual Post Inspections, among many other solutions. This solution is available on any mobile device, and can be delivered as outlined below, at your preference:
• Inter-Con Provided Mobile Devices: Inter-Con recommends that clients elect for us to provide our own smartphones to be placed at e ach post. This Inter -Con provided device is locked down and can only be used for the security purposes outlined above. If requested, Inter-Con provided smartphones are available at a per unit charge of $100/month. • Inter-Con Provided Radios: Some clients prefer that personnel be equipped with radios instead of cellular phones. While we find that radios ultimately have fewer capabilities than a smartphone, there are instances when these devices are more suitable to the scope of work. If requested, Inter-Con provided radios are available at a per unit charge of $75/month.
Base Stations, if required, will be billed at a passthrough with pricing estimated at time of request once specifications are fully known.
• Inter-Con Provided Kiosks: In the event that a client does not wish to deploy phones to each post, Inter -Con is able to provide a mobile kiosk that can be used by multiple Officers for biometric clock-in and -out of posts, report writing, and other functions. These kiosks can be mounted in a convenient location at guardmount, carried by a Supervisor, or utilized in some other manner. These devices are available at a per unit charge of $150/month. • Officer Uses Personal Phone: While Inter-Con does not recommend this solution, the Inter-Con Mobile App is available on any Apple iPhone or Android device. Thus, any Officer is able to use it for all of the solutions outlined above, including biometric clock-in and -out. Officers are reimbursed for using their personal phones, with no additional cost to you.
Inter-Con is pleased to be able to provide flexibly and seamlessly any of the above solutions outlined above for our clients. We are willing to provide any mix of the above solutions at your preference.
VEHICLES
Inter-Con has provided separately billable pricing for three (3) Chevy Malibu Sedan’s, including gas and maintenance for up to 15,000 miles per year per vehicle. If mileage exceeds our estimated miles, we will bill the City at $0.33 per mile.
Item Qty. Monthly Cost per Vehicle Annual Total
Chevy Malibu Sedan 3 $1,400 $50,400
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
City of Colton | Parking Enforcement Services Price Narrative – 25
SCREENING
All the Officers will undergo the below screening and will receive an annual 5-panel drug test prior to employment.
Background Screening
Federal Criminal
Social Security Trace
National Criminal Index Plus
Statewide Criminal
County Criminal
Motor Vehicle Report
Physical
GROSS RECEIPTS TAX / SALES & USE TAX
Any Gross Receipts and/or Sales & Use Taxes that are applicable to the places of performance included in this contract have not been included in our rates. These costs, if applicable, will be billed as a separate line item on our invoice.
INDIRECT OVERHEAD
This cost component represents program -allocated resources related to our Security Operations Center located in Pasadena, CA, which provides 24/7 watch command & dispatch support as well as Virtual Post Inspection (VPI) of all personnel in the field. Additionally, this cost covers all of the allocated efforts of our recruiting, logistics, training, scheduling, admini strative teams in support of the City’s security program.
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Attachment: Inter-Con_Technical Proposal_Colton_9.8.22 (3803 : Contract Award - Inter-Con Security, Inc.)
This document includes data that shall not be disclosed outside the Government or its representative, and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than to evaluate this document. If, however, a contract is awarded to this offeror as a result of—or in connection with—the submission of this data, the Government or its representative shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government’s right to use information contained in this document if it is obtained from another source without restriction. The data subject to this restriction is contained in all pages.
Request for Proposals
Parking Enforcement Services
City of Colton, CA
Colton Police Department
STATEMENT OF
QUALIFICATIONS
LAZ Parking | RFP Parking
Enforcement Services
September 8, 2022
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking
September 8, 2022
Colton Police Department
City of Colton
650 N. Cadena Drive
Colton, CA 92324
Attention: Lieutenant Greg Castillo
Reference: Statement of Qualifications – RFP to Provide Citywide Parking Enforcement
Dear Lieutenant Castillo,
LAZ Parking (LAZ), headquartered in Hartford, CT with its regional and local office in Costa Mesa, CA is pleased to present our proposal to provide Citywide Parking Enforcement Services for the City of Colton and the Colton Police Department.
The following proposal demonstrates why LAZ is the ideal company to serve the City of Colton and the Colton Police Department for its parking enforcement needs. Providing exceptional service is not just something we do; it is who we are. We trust that this has been clearly demonstrated by our past success throughout California, as well as by our vision for what can be done in the years ahead in the area. Our Government Services Division offers our customers turnkey parking enforcement solutions that are designed to provide fair and consistent enforcement to improve the quality of life in the communities we serve, with reliable and cost- effective service-led program management. LAZ has a seasoned, experienced, and realistic understanding of the challenges specific to your operations, especially in a suburban environment with street sweeping enforcement and growing citizen needs. We take pride in our delivery of superior customer service through a balanced and citizen centric enforcement approach focused on improving compliance. We hope to develop a longstanding partnership with the City of Colton and the Colton Police Department where we will align our project goals with your department’s enforcement objectives to deliver high-quality results and value for you.
Please do not hesitate to contact me at 714-290-4854 or via email [email protected], should you need additional information. Alternatively, you may also contact our Regional General Manager , Chris Handlos at 805-341-5857 or via email at [email protected] .
Sincerely,
m.mansoor
Muhammad Mansoor
Vice President
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 1
EXECUTIVE SUMMARY
UNDERSTANDING OF THE CITY’S INTENT AND OBJECTIVES
We recognize that Colton is the pre-eminent City in the Inland Empire and is without a doubt the cultural center of the San Bernardino County. The City of Colton and the
Colton Police Department is looking for a successful
partnership with a reputable and financially stable
professional company with demonstrated skills and technical ability that provides high levels of customer service and satisfaction to fulfill the requirements of this RFP. The challenge is finding a firm that can mirror City’s processes for screening, hiring, and training professionals that can deliver consistent level of service and follow the Colton Police Department’s mission to reduce crime, preserve life, enhance public safety, and improve our community's quality of life while safeguarding constitutional guarantees.
Furthermore, City’s desire is to provide a focused approach to parking enforcement to improve compliance and better response time for calls for service to ensure citizen satisfaction. To achieve this goal, you need stability and consistency in parking enforcement activities so the needs of the department, the citizens and visitors can be addressed in a timely manner. This is the only way to manage a comprehensive parking enforcement program.
OUR QUALIFICATIONS TO ACHIEVE THE CITY’S OBJECTIVES
We have a strong track record of collaborating with our clients, bringing innovation and professionalism to each client we serve. As a company at the forefront of parking systems, LAZ exceeds the minimum qualifications required to support this project. We offer the Colton Police Department a broad range of parking enforcement experience and the proven success we have achieved in managing contracts for Police Departments. Our longstanding relationships with major cities across North America with a 100% contract renewal rate is a testament to our commitment to our clients. Our experience in parking enforcement and related services is unmatched, more specifically, our footprint in CA. Collectively, across the United States, LAZ leads the privatized parking enforcement industry by issuing over 1.5 million on-street tickets per year – more than any other contractor in privatized municipal operations. Our knowledge of local parking enforcement trends comes from over 30 years of working with city governments across the United States. As a full-service parking management company, we understand the benefits of a well-managed enforcement program and consistent execution of parking enforcement. We have been an effective, committed, and dedicated partner in the overall success of our customers.
LAZ has transitioned multiple comparable enforcement programs in the past 5 years. Within CA, we currently provide citywide parking enforcement services for Santa Ana, Manhattan Beach, Inglewood, West Hollywood, Palo Alto, Salinas, and San Mateo.
OUR PROPOSED APPROACH
In keeping with the Colton Police Department’s mission to “improve our community's quality of life while safeguarding constitutional guarantees”, LAZ is ideally suited to represent the City in its efforts to facilitate effective functioning and development of the community through delivery of quality citywide parking enforcement services. LAZ fully understands the challenging WHY LAZ?
Qualifications - Unmatched parking enforcement
experience. We issue approximately 1.5 million
citations annually with hands on Street Sweeping &
Citywide Enforcement Experience
CA Specific Knowledge – Proven track record with
comparable contracts throughout CA
Analytics & Innovation – We offer Data
Visualization Tools and Dashboards to monitor KPIs
and Program Performance Metrics
Best in Class Processes – Deployment Strategies,
Route Optimization, Online Training, Strict SOPs
and Community Outreach Programs
Corporate Resources – Financial Stability, Support
Services, Audit & Transparency
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 2
environment of providing on-street enforcement services year-round, in diverse and sometimes challenging conditions. Our expertise centers on supporting large-scale municipal on-street parking operations. We possess the specific processes for screening, hiring, onboarding, and training quality enforcement personnel, along with optimizing enforcement routes and maintaining quality controls to meet performance and financial objectives for the cities we serve.
HOW OUR PROPOSED APPROACH ACHIEVES CITY’S OBJECTIVES
Our approach to achieving the City’s objectives is based on efficiency and automation. LAZ’s plan revolves around proven and tested processes for performance measurement. Drawing on our local and national experience, our approach revolves around the following.
Management Team Made up of Seasoned Parking Professionals To make this program a success right from the start, we have put together a team of professionals with combined municipal parking experience of over 200 years and hands on knowledge of managing complex parking enforcement programs. This leaves no transition risk and ensures continuity of operations and enhancement of enforcement based on specific CA experience.
Believe staff selection and training is a high priority We employ proven methods to carefully select the most qualified enforcement personnel, train and educate our workforce regularly, and provide them with tools needed to succeed to ensure they provide fair and consistent enforcement within the communities we serve.
Strict Quality Control Procedures
Our proven and field-tested Standard Operating Procedures translate into strict Quality Control and Quality Assurance efforts. We proudly maintain our ticket accuracy performance above 97 percent. Ticket accuracy equates to fewer administrative hearings, improved program reputation, and enhanced collection revenues. Additional benefits include improved officer productivity, consistency in enforcement activities and quality customer service.
Technology Driven Solutions
Building upon our existing data capture and reporting methods, LAZ has invested in automated systems with our Business Intelligence tool powered by Microsoft BI, which enables our clients and managers to view and measure program and employee performance in real time.
CONCLUSION
We love working with progressive and innovative cities and police agencies who embrace the changes required for growth while still honoring their values. With this attitude, a partnership with LAZ can transform Colton Parking Enforcement Program into an industry leading program in a way that is manageable, sustainable, profitable. We’ve done it for other cutting-edge programs locally including Santa Ana, Manhattan Beach, West Hollywood, and Inglewood. If you are ready to improve the overall citizen experience and increase your enforcement activities within the first year of implementation, we are ready to take you there. This proposal outlines in more detail our approach to managing each step towards that goal, and what you can expect along the way. But your biggest expectation should be one of success. Let’s make it happen.
Let’s get Colton parking enforcement program on the map of leading enforcement programs in California.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 3
Section 1. FIRM EXPERIENCE
1.1 COMPANY OVERVIEW
LAZ Parking is the largest and fastest-growing
privately-owned parking operator in the United States
and a pioneer in digital parking technology. Founded
in Hartford, CT, in 1981, with four decades of
experience providing best-in-class parking
management and transportation services, LAZ operates
over 1.3 million parking spaces across the country in
over 3,400 locations in 38 states and 450+ cities. LAZ
Parking is an Accredited Parking Organization (APO) and is nationally recognized for its best practices in responsible parking management, operational excellence, customer experience, sustainability, safety, and security.
Our dedicated Government Services Division is led by a team with more than 200 years of government parking experience collectively, working in both public and private sectors. This affords us a strategic understanding of the balance that agencies must constantly strike between profits and service to the public. The LAZ Government Services team has an unmatched track record operating municipal parking facilities and on-street programs, managing more than 455,000 parking spaces and 120,000 on-street meters for federal, state, and local government agencies. Our comprehensive approach to parking management provides sustainable solutions that enhance communities, streamline parking operations, and improve the financial position for our clients.
1.2 PARKING ENFORCEMENT EXPERIENCE
Within its Government Services Business Unit, LAZ has a dedicated Parking Enforcement Business Segment that is primarily focused on Parking Enforcement Services. We have delivered reliable Parking Enforcement and related services since 1988. Within our enforcement portfolio, we issue close to 1.5 million citations annually with an average citation dismissal rate of less than 3% at contracts across North America. Working collaboratively with cities, counties and police agencies throughout the U.S., LAZ has been intrinsic in developing innovative parking enforcement solutions that integrate seamlessly with the wider parking and transportation networks. We are in the unique position of having managed some of the most complex turnkey parking systems. Our experience and expertise in the techniques and technologies used in parking enforcement are unmatched.
Since 1981, LAZ Parking has grown and adapted alongside our customers. Today, we operate over 100 municipal contracts across North America and most notably our long-term presence in the California market allows us to use best practices learned from over 40 years of managing complex enforcement operations. With hands-on experience managing parking enforcement programs in suburban environments like the City of Colton. We pledge to build on this experience to continue our solid commitment in the delivery of effective parking enforcement solutions for the Colton Police Department.
The table below provides a snapshot of our current programs.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 4
ANNUAL CITATIONS ISSUED
OPERATIONS/MANAGEMENT
PARKING ENFORCEMENT
ELECTRONIC HANDHELDS
SMART TECHNOLOGY
LPR TECHNOLOGY
ENFORCE ALL MCS & STATE
VCS
PERMIT ENFORCEMENT
ON STREET ENFORCEMENT
OFF-STREET ENFORCEMENT
SURFACE LOTS
STREET SWEEPING ENFORCE
CUSTOMER PHONE SUPPORT
TOWING AND BOOTING
TRAFFIC DISPATCH SERVICES
TRAFFIC CONTROL SERVICES
California Municipal Enforcement Clients
City of West Hollywood, CA 200,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Inglewood, CA 90,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Santa Ana, CA 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
California State Parks 30,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Salinas, CA 20,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Palo Alto, CA 10,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of San Mateo, CA 32,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ National Municipal Enforcement Clients
City of Chicago, IL 550,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Montgomery County, MD 150,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ New York, NY (MTA, NYCHA) 50,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ South Miami, FL 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Norwalk, CT 40,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Arvada, CO 10,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
The Ohio State University 36,600 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Eastern Michigan University 10,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 5
1.3 RELEVANT EXPERIENCE AND CALIFORNIA BASED REFERENCES With LAZ’s proven track record, the Colton Police Department receives a partner with experience managing contracts that meet or exceed the size, scope, and complexity of the Colton Parking Enforcement program. Listed below are some of our most prominent California based references (from longest standing to most recently awarded contract).
REFERENCE #1 – WEST HOLLYWOOD PARKING ENFORCEMENT
Client’s Name City of West Hollywood, CA
Name of Contact & Title Vince Guarino, Parking Manager
Contact Information Tel 323-848-6426 – Email [email protected] Period of Performance 07/01/2015 – 06/30/2020 (continuously serving the City since 1992) Total Contract Value Base Contract - $14M
Scope of Services Turnkey Parking Enforcement Services 24 hours/day-365 days/year (all MCs & CVCs), Vehicle/Bike/Foot Patrol, Traffic Control, Dispatch Services, Front Counter Customer Service, Encroachment/Temp Permit Placement, Towing, Court Appearances. Street Sweeping & Citywide Enforcement.
Key Facts Project Manager, Deputy PM, Analyst, 5 Supervisor, 3 Dispatchers, 4 Bike Officers, 22 PEOs. 10 License Plate Recognition (LPR) equipped vehicles, Virtual Permitting Program, Fully Integrated Enforcement System. Enforce street sweeping, gridlock, residential and timed parking. Quality controls (GPS Tracking, Street Surveys, citizen feedback calls, in vehicle recording system).
REFERENCE #2 – INGLEWOOD PARKING SERVICES
Client’s Name City of Inglewood, CA / Inglewood Police Department (IPD) Name of Contact & Title Tanya Perry, Parking Program Superintendent Contact Information Tel 310.412.8745 – Email [email protected] Period of Performance 05/20/2014 – 05/31/2024
Total Contract Value Base Contract - $25M
Scope of Services Turnkey parking enforcement services 24 hours/day-365 days/year (all MCs & CVCs), traffic control services, traffic & crowd control during special events, traffic dispatch services, front counter customer service representatives.
Enforcement of parking meters, permits, timed parking, posted signs, curb violations, scofflaw, peak hour enforcement, and special details including school details. Street Sweeping & Citywide Enforcement.
Key Facts Project Manager, 4 Shift Supervisors, 4 Leads, 22 PEOs, 25 Traffic Control Officers. Transitioned a complex parking program in less than 45 days (from in - house to LAZ). Improved citation issuance by 30 percent within the first three (3) months. Improved traffic congestion by effectively controlling traffic around
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 6
Forum event center. Met all deadlines pertaining to start up deliverables – Procurement of new vehicles, uniforms, safety supplies, radios, equipment, and other related supplies. Currently looking to expand enforcement cov erage with the anticipated opening of a new NFL stadium for the LA Rams and LA Chargers.
REFERENCE #3 – PALO ALTO RPPP PARKING ENFORCEMENT
Client’s Name City of Palo Alto, CA
Name of Contact & Title Mark Hur, Parking Operations Lead Contact Information Tel - 650.329.2520 Email [email protected] Period of Performance 05/01/2015 – 05/31/2020
Total Contract Value $2.3M
Scope of Services Enforcement of citywide Residential Preferential Parking Permit (RPPP) program.
Vehicle, bike, and foot patrol.
Key Facts Transitioned a newly developed enforcement program in less than 45 days. Worked closely with Palo Alto PD and City Economic Development teams to ensure a smooth implementation. Spearheaded community outreach activities to raise awareness for residents, business owners and visitors. Continue to host citizen assistance calls and calls for service throughout City’s RPP districts. Added additional staff to address expanded enforcement coverage to other RPP districts around Stanford University.
REFERENCE #4 – SALINAS CITYWIDE PARKING ENFORCEMENT
Client’s Firm City of Salinas, CA
Name of Contact & Title Mike Garner, Parking Manager
Contact Information Tel 831.758.7151 – Email [email protected] Period of Performance 10/1/2016 – 10/30/2020
Total Contract Value $1.25M
Scope of Services Citywide parking enforcement. Enforce all MCs and C.V.C. and provide citizen assistance support to Salinas PD and Public Works Dept. Street Sweeping & Citywide Enforcement.
Key Facts Citation issuance increased by 130% in Year 1 of implementation. Improved response time for service calls and consistent enforcement. Positively impacted parking availability throughout the City. Due to efficient management of the program, City has requested additional staff (essentially staffing levels have double since the inception of the program). Currently working with the City to introduce LPR and an enhanced vehicle towing and booting program.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 7
REFERENCE #5 – SANTA ANA PARKING ENFORCEMENT
Client’s Name Santa Ana Police Department (SAPD)
Name of Contact & Title Yolanda Bautista, Supervisor – Field Operations (currently on medical leave) Secondary Contact: Commander Chuck Elms, Traffic Division Contact Information Tel 714.245.8225 – Email [email protected] (Yolanda Bautista) Tel 714.245.8200 – Email [email protected] (Commander Chuck Elms) Period of Performance 07/01/2018 – 06/30/2023
Total Contract Value $3.5M
Scope of Services Citywide parking enforcement service including all MCs and C.V.Cs (Street sweeping, parking meters, RPP, 24/7 operation with commercial street sweeping covered during graveyard). Street Sweeping & Citywide Enforcement.
Key Facts Transitioned this complex contract in less than 30 days with no service interruptions. Screened, trained, and onboarded incumbent staff and implemented all new processes during the transition and met all critical deadlines set forth by Santa Ana PD. Currently working with SAPD to introduce LPR and an ambassador program for downtown core. Continuously help with special assignments and have provided additional staff under the guidance of SAPD parking supervisor.
REFERENCE #6 – MANHATTAN BEACH PARKING ENFORCEMENT
Client’s Name Manhattan Beach Police Department (MBPD) Name of Contact & Title Andrew Harrod, Lieutenant (Acting Captain) – Traffic Division Contact Information Tel 310.802.5165 – Email [email protected] Period of Performance 07/01/2021 – 06/30/2023
Total Contract Value $0.7M
Scope of Services Citywide parking enforcement service including all MCs and C.V.Cs. Street Sweeping & Citywide Enforcement.
Key Facts Transitioned contract in less than 30 days. Continuously provide supplemental parking enforcement services for special events and holidays.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 8
Section 2. ASSOCIATED TEAM
2.1 LOCAL MANAGEMENT TEAM & KEY PERSONNEL
A critical aspect of this contract is providing highly qualified staff organized for maximum efficiency. The quality and success of the parking enforcement and support services depends on effectively identifying the staffing requirements, hiring the best qualified staff, ensuring that they are trained for current and evolving contract requirements, and operating under a straightforward and flexible organization, with clearly defined relationships and responsibilities. LAZ understands the staffing challenges associated with parking enforcement aspects of a project of this magnitude. We will continually enhance and maintain all levels of training so that we can rely on employees who can step into the shoes of another employee with differing primary job responsibilities and perform those tasks without any lapse in coverage. Proficient management of this contract requires proven managerial skills, processes, and infrastructures applied by highly qualified and experienced personnel. LAZ offers an organization that is streamlined for responsiveness and efficiency.
LAZ’s proposed key personnel and technical support team is a team made up of seasoned managers and subject matter experts with combined municipal parking experience of over 200 years. With proven and hands-on experience managing similar programs, our local management team will ensure contract compliance and optimal program efficiency. A statement of qualifications and experience of each of our key personnel is highlighted below.
2.2 TEAM EXPERIENCE AND STATEMENT OF QUALIFICATIONS
As stated earlier, we have carefully selected our project team leaders and key personnel while considering our objectives to exceed the desired requirements for each position to deliver on Colton Police Department’s service level requirements, to mitigate risk, and to meet overall project objectives. Our proposed management team includes subject matter experts currently providing responsive and efficient support to comparable parking enforcement programs.
Muhammad Mansoor
Role: Vice President (Based in Inland Empire)
In his 20-year parking career, Muhammad has led the implementation of multiple first-generation parking enforcement programs throughout CA. He started his parking career with Central Parking System, Inc. While at Central Parking, he was responsible for the management of multiple municipal parking management contracts including Newport Beach, Santa Ana, Long Beach, Anaheim, Carson, and Riverside. Since joining LAZ, Muhammad has spearheaded transitions of 6 new CA based contracts in the past five years, namely, Inglewood, Palo Alto, Salinas, Santa Ana, Manhattan Beach, and San Mateo. As a subject matter expert across a broad range of parking programs, Muhammad is often called on to assess operational efficiencies and the application of new technologies. Muhammad will provide the corporate and project oversight required to ensure the Colton Police Department needs are met throughout the life of the contract. Muhammad has access to all LAZ’s parking contracts, bringing best practices and lessons learned to the City of Colton and Colton Police Department.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 9
Chris Handlos
Role: General Manager, Inland Empire/OC (Based in Orange County) Chris is the General Manager for the LAZ Orange County/Inland Empire Region. He is focused on delivering operational solutions within the region to both government and commercial clients. Chris has been instrumental in the growth and expansion of LAZ’s presence in the local Orange County and Inland Empire region. He currently manages a diverse portfolio with both On-Street, Off-Street and hospitality locations throughout the region. Chris will provide executive management support for Colton parking enforcement program to ensure client satisfaction and operational and technical support to the LAZ onsite team.
Peter Cho
Role: Senior Operations Manager (Based in Orange County) During his 22 years of parking management experience, Peter has been instrumental in providing measured leadership and guidance to his operational team by implementing proven systems to achieve optimal efficiency. Peter has implemented multiple municipal programs including first-time outsourced enforcement programs. He has worked closely with clients to develop policies and procedures that provide the operations with a consistent level of service. His local knowledge and in-depth experience working in similar environments makes him a valuable resource to the Colton Police Department. Peter will serve in the dual role of a Transition Manager and then as an Operations Manager for this program.
The experience and qualifications of our key personnel are outlined in the table below.
Key Personnel Experience and Qualifications.
KEY PERSONNEL ROLE EXPERIENCE AND QUALIFICATIONS
Muhammad
Mansoor
Vice
President
Vice President, Municipal Operations
Over 20 years of experience managing large, complex transportation, logistics, and operations programs
Experience includes current enforcement contracts with West Hollywood, Inglewood, Palo Alto, Santa Ana, Salinas, Alhambra, Chicago, and Montgomery County, MD
Manages operations on 15 municipal parking contracts
Led the implementation of 6 first-generation parking enforcement programs in the past 5 years
Has led the transition of 17 municipal parking programs in the past 10 years
Peter Cho
Sr.
Operations
Manager
22 years of Parking Experience
14 years of hands-on municipal parking experience
Extensive knowledge of parking enforcement programs and parking technologies
Chris Handlos General
Manager
Over 15 years of management experience in operations supporting parking and transportation
10 years of experience leading various business operations in the region Hands on experience working with CA state and local cities
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 10
2.3 EXECUTIVE MANAGEMENT OVERSIGHT & FUNCTIONAL TEAM SUPPORT
Indra Esparza-Worch
Role: Human Resources Business Partner (Based in Orange County) With over 14 years of local experience in various Human Resources roles with LAZ, Indra brings to City of Colton a wealth of knowledge and expertise to support the recruiting, onboarding, and human resource management functions.
Indra will support our local management and transition teams in screening, recruiting, and onboarding our staff for this contract. She will provide continuous HR support throughout the life of the contract. Indra is based out of our regional office located in Costa Mesa, CA and visits our site locations often. She will be a valuable asset and integral part of this contract.
Jared Svendsen, Regional Vice President, Southwest
Jared is a Southern California native. He has been part of the LAZ ‘s local management team since 1997. He currently serves as the Regional VP of the Southwest region which has direct oversight of LAZ contracts in the Inland Empire and Orange County. If LAZ is selected to serve the City, Jared will provide executive management support to our local management team and will be instrumental in the implementation of a successful program. Jared will work closely with our General Manager, Chris Handlos and our VP, Municipal Operations, Muhammad Mansoor to ensure contract compliance throughout the term of the contract. Jared is based out of our San Diego office but travels to site locations on a regular basis.
Director of Operations, Orange County & Inland Empire
Nick serves as the Director of Operations for LAZ’s Orange County and Inland Empire region. With over 15 years of experience in parking operations management, Nick is well versed in managing complex parking contracts. He will provide operational and process management support for this contract if LAZ is selected to serve the City and Colton Police Department.
Robert Maroney, Vice President, Government Services
Rob Maroney joined LAZ Parking in 2015 as the Vice President of Government Services. Rob is responsible for overseeing and supporting our rapidly expanding Government Services market, which includes municipal agencies and public private partnerships. With over 20 years of experience, Rob brings extensive experience in government operations, management, and consulting. He started his career in municipal government, and during his 12+ year career with Norfolk, VA, he served as the Director of Parking. Rob was also the Director of Parking and Transportation for Virginia Commonwealth University, overseeing the university’s parking, transportation, and fleet management programs.
Rob has access to all municipal contracts currently managed by LAZ and will bring his expertise to the City of Colton contract, should LAZ be awarded this contract.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 11
Section 3. PROJECT APPROACH
3.1 UNDERSTANDING OF SCOPE OF WORK AND OBJECTIVES TO BE ACHIEVED With a population of over 52,154, the City of Colton, nicknamed “Hub City”, is a major suburb of San Bernardino County and is a vibrant mixed residential and commercial community.
Parking enforcement services are currently provided and managed by the Colton Police Department. Colton Police Department currently employs one Part Time Parking Enforcement Officer. Agency is looking to contract with an experienced professional service company with proven track record and experience in parking enforcement, especially contractor with hands-on experience in Street Sweeping Enforcement and Citywide Municipal Code and State Vehicle Code enforcement.
The parking enforcement services to be provided include, but are not limited to, issuing warning notices and parking citations per the City of Colton Municipal Code and California Vehicle code violations, Street Sweeping Parking Enforcement to enforce the City’s signed street cleaning areas. City is also looking for contracted staff to patrol City streets, recreational areas, and specific program areas to enforce city Municipal Code and California Vehicle Code regulations, respond to community requests for parking enforcement, such as blocked driveways, red zones, and fire hydrants, provide traffic control for emergency incidents or as directed by police personnel, and complete required reports and activity logs.
After initial follow up on enforcement complaints, any appeals will be handled through the Colton Police Department appeals process. The contractor’s officers will issue written citations that will be turned in at the end of their shift. Once the citations are turned in, Colton Police Department’s Records Department will route and process the citations accordingly through the City’s existing citation management provider, Data Ticket.
3.2 METHODOLOGY AND PROPOSED APPROACH
To meet the objectives set forth in this RFP, it is LAZ’s commitment to provide a knowledgeable, well-trained, and motivated team focused on a balanced approach of fair and consistent parking enforcement. We have dedicated ourselves to providing professional and ethical parking enforcement services with the goal of improving the overall safety and quality of life for citizens, visitors, and businesses in the cities we service. LAZ’s years of industry experience have given us firsthand knowledge of the most important aspects of providing outsourced parking services. We have taken the time to develop and refine best practices for every detail related to the delivery of our services. We make a crucial, noticeable difference by offering better processes with a proactive management style and through a comprehensive employee screening, onboarding, and training process. These capabilities come only through experience, knowledge, forethought, practice, and discipline. The highlighted areas of this section further illustrate our approach to organizing and implementing the parking enforcement services desired by the Colton Police Department and the ways in which we differentiate from our competitors and deliver higher quality. A detailed plan on how we will monitor each service level is outlined later in this section of this proposal.
The Colton Police Department identified the primary enforcement responsibilities to include enforcement of all City Municipal Code and California Vehicle Code violations such as no- parking zones, street sweeping, time-restricted parking, and other types of illegal parking.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 12
Additional essential duties include blocked driveways, red zones, and fire hydrants, provide traffic control for emergency incidents, or as directed by police personnel and other duties as assigned. LAZ recognizes that the enforcement of Colton Municipal Code and California Vehicle Code regulations related to on-street parking addresses conditions that affect the City’s residents, businesses, and visitors. Fair, equitable, and consistent enforcement of these regulations helps to improve quality of life within the city. It is important that City streets are not used for long term parking, taking up much needed parking for residents and businesses. These conditions also invite crimes of opportunity such as thefts of property from motor vehicles and vandalism. LAZ staff will be trained to identify such vehicles and report them to Colton PD.
LAZ parking enforcement officers will patrol City streets weekly. In doing so, they will be able to identify and report any unlawful act, condition, or deficiency that may pose a hazard or danger to the public. This includes missing, damaged, obstructed, or conflicting parking signs and curb markings. We will provide parking enforcement services utilizing the best methods suited for the situation. These services include vehicular patrol to maximize the range of enforcement and foot patrols in high occupancy, congested areas such as business districts.
We put an emphasis on the importance of maximizing enforcement coverage and parking compliance. To achieve this goal, LAZ has strict controls in place that ensure the issuance of quality citations. Quality citations not only address parking issues, they also help to reduce complaints and encourage compliance. LAZ will first meet with the Colton PD staff to identify parking issues, public concerns, and the agency’s enforcement policies and practices to develop a focused value-based approach to enforcement. LAZ’s value-based service ensures everyone is treated fairly and with courtesy while addressing parking problems.
To achieve maximum enforcement, compliance, and revenue generation, LAZ will also rely on our multi-step audit program and quality control (QC) processes that include sampling of daily citations and corrective actions including retraining of staff for a officer errors. With regular quality checks and strict controls, we minimize both officer error and the dismissal rates, which results in maximizing collections on tickets issued. LAZ is aware that enforcement of parking regulations is only one part of the parking enforcement process. The California Vehicle Code affords those who have received a parking citation a fair and impartial adjudication process. LAZ personnel will be properly trained to assist the public who have questions regarding the procedure to contest a parking citation. Staff will also be properly trained to participate in any hearing process or subsequent process involving a contested or challenged parking citation. We recognize that proper initial and ongoing training is critical to providing excellent service.
Inadequately trained personnel are more likely to make mistakes that unnecessarily inconvenience the public we serve. Citation errors also negatively affect LAZ’s and the City’s credibility. As such, we remain committed to providing our staff with initial and continuing training as described later in this section.
3.3 FAIR AND CONSISTENT PARKING ENFORCEMENT
LAZ is focused on solving parking problems. This is achieved through our balanced approach of fair and consistent parking enforcement. Efficient parking enforcement and addressing parking issues in a timely manner, without wasting precious resources, enables us to increase the level of service we provide. LAZ Team will demonstrate better performance management and technological innovation through coordinated enforcement and integration with existing enforcement systems. We know that enforcement is the backbone of any controlled parking system and consistency in enforcement activities is the key to a successful enforcement program.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 13
3.4 COMPLIANCE WITH SCOPE OF WORK
In this section, we have presented detailed responses to the various requirements outlined in the Scope of Work (Attachment B) of the RFP, demonstrating our operational expertise in parking enforcement. We recognize that some of the City’s requirements listed in the RFP may evolve over time. We believe that our approach of giving extensive autonomy to our regional leadership will enable us to respond to evolving requirements quickly and effectively over the term of the contract. Many of the tasks and methodologies described in this section are performed by our staff at our other parking enforcement contracts. We have drawn upon our extensive experience to present the highest quality and most cost-effective operational proposal. We have a thorough understanding of the work and responsibilities that the provision of parking enforcement services for the Colton Police Department entails. We accept each responsibility presented in the RFP without exception. As a full-service enforcement provider, we do not foresee any difficulties in meeting the requirements contained in the scope.
Task 1 - Parking Enforcement Responsibilities
Street Sweeping Enforcement
LAZ understands that our staff will be primarily responsible for Street Sweeping Parking Enforcement to enforce the City’s signed street cleaning areas are included as Attachment C.
During our site surveys, we patrolled the City’s Street Cleaning route(s) and we have proposed a staffing plan that can effectively cover the street sweeping routes if our officers are enforcing the streets based on posted signs instead of following the street sweeper(s).
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 14
General Responsibilities
Parking Enforcement Officer Responsibilities
• Enforce Municipal and State Vehicle Codes related to parking and registration violations issues citations and tows vehicles as required
• Provide traffic control assistance to the Police Department upon request • Patrol City streets, recreational areas, and specific program areas to enforce city Municipal Code and California Vehicle Code regulations
• Receive and respond to calls for parking related complaints • Assist citizens with parking and traffic issues or questions • Report circumstances requiring police action
• Report safety hazards
• Report damaged equipment, unclear signage or street markings, and missing, damaged or conflicting parking signs or traffic control signs
• Report parking abnormalities or abnormal parking patterns • Provide beat analysis and report malfunctioning equipment
Day in the Life of a PEO. Daily Enforcement Flowchart Translates into High Quality.
Citation Issuance
PEOs will be trained to complete handwritten citations legibly. Prior to deployment each day, during morning briefing, any out of the ordinary situations are discussed and all exceptions, if any, for any violations will be given to staff by shift lead such as “do no cite” pass-downs by PD.
All issued written citations will be turned in at the end of their shift. Once the citations are turned in, our City Records Department will route and process the citations accordingly through the City’s existing citation management provider, Data Ticket. With the start of this contract, LAZ recommends that the Colton Police Department move to an electronic ticket issuance platform using Data Ticket. Transition electronically issued citations will not only save time for City staff but it will also create efficiencies and allow officers to issue a citation in rapid time and cover more curb miles when patrolling. Additionally, electronically issued citations tend to minimize officer error and create a secure storage platform. LAZ Parking has hands-on experience using Data Ticket electronic citation management platform and we currently use Data Ticket technology at multiple contracts including Santa Ana and Salinas.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 15
Staffing Plan - Level of Service
In our due diligence phase, our team drove all areas of the City multiple times to determine the best staffing schedule that would provide a level of service that promotes a positive parking experience for the residents and visitors of Colton. We understand the scope of the project and we have formulated our staffing schedule accordingly.
Our proposed schedule considers the street sweeping
detail that requires coverage for two “Beats” each
day Monday through Friday.
We propose a Staffin Plan consisting of one (1) Full
Time Supervisor, one (1) Full Time Parking
Enforcement Officer, and one (1) Part Time Parking
Enforcement Officer to fulfil the requirements of the
scope outlined in the RFP. The primary focus of our
team will be to enforce street sweeping compliance
and safety violations as well as marking and tagging
72-hour violations. Our supervisor, when not
enforcing street sweeping, will answer calls for
service while providing general enforcement
throughout the City. Our part-time PEO will be
flexible and will be scheduled on weekends and one
day during the week that requires additional coverage. Although we feel confident that our schedule will meet the requirements set forth in the RFQ, we understand that parking regulations in cities are sometimes fluid and changes to the schedule may be necessary. We will remain flexible and will work with the Colton Police Department team to modify our proposed staffing schedule as needed.
Task 2 – Equipment
Vehicles
LAZ will furnish two (2)
vehicles for parking
enforcement activities
based on our proposed
staffing plan. With the
approval of the Colton
Police Department, it is
our intent to supply brand new (2022) model Toyota Prius or comparable eco-friendly sedan(s).
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Detail
PEO 1 Sweeping / GE 5:30am-2:00pm 5:30am-2:00pm 5:30am-2:00pm 5:30am-2:00pm 5:30am-2:00pm OFF OFF PEO 2 Rover/ GE 10:00am-2:00pm 9:30am-6:00pm 9:30am-6:00pm Supervisor Sweeping / GE 7:00am-5:00pm 7:00am-5:00pm 7:00am-5:00pm 7:00am-5:00pm 7:00am-5:00pm OFF OFF Total PEO's 2 2 2 2 3 1 1
6:00a-1 2:00p
1 0:00a-3:00p
6:00a-1 1 :00a
1 0:00a-1 :00p
6:00a-1 2:00p
1 0:00a-1 :00p
6:00a-1 2:00p
1 1 :00a-3:00p
6:00a-1 2:00p
1 0:00a-3:00p
6:00a-1 2:00p
1 0:00a-3:00p
6:00a-1 2:00p
1 0:00a-3:00p
6:00a-1 2:00p
1 0:00a-3:00p
Street Sweeping Schedule - City of Colton
M onday
1 st & 3rd Week
2nd & 4th Week
Tuesday
1 st & 3rd Week
2nd & 4th Week
Wednesday
1 st & 3rd Week
2nd & 4th Week
Thursday
1 st & 3rd Week
2nd & 4th Week
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 16
Global Positioning System (GPS)
Each vehicle will be equipped with
GPS tracking units. This type of
tracking system will provide up to
60-second updates on vehicle and
phone movement, driving behavior,
and idle times and send alerts to
emails and cell phones for
infraction of a set rule. The ability
to monitor movement and driving behavior and patterns of enforcement officers will allow management to address issues promptly, create efficiencies, and improve officer productivity.
Not only does the system provide a live feed of vehicle activity, but also records are archived in case of complaints (e.g., for driving over the speed limit or skipping violating vehicles). The record can be traced back to the driving officer’s activity for that day and time.
Safety Lights
All vehicles will be mounted with Alternating Quad Flash Strobe Magnetic Mount in Amber.
These lights will be used when staff is patrolling to warn other vehicles about their vehicle’s slower movement.
Vehicle Marking
LAZ will obtain City approval prior to ordering decals for the marking of all vehicles. All vehicles will have markings clearly identifying all LAZ vehicles. The rear of all patrol vehicles will have a sign warning of frequent vehicle stops. We propose a sign for the driver and passenger side of each vehicle with marking similar to the sample picture shown below.
Sample Parking Enforcement Vehicle
The vehicles will also have “CAUTION” and “Frequent Stops” on the rear lid and unit numbers on the rear lid and sides near the rear of the vehicle. With the City’s approval, the City seal can be place on the front driver and passenger doors.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 17
Vehicle Maintenance Plan
LAZ takes pride in delivering our very best
to our customers and clients. This is
reflected in how we carry ourselves, our
clean uniforms, and the proper care of
equipment, including our vehicles. Our
enforcement vehicles reflect the detail and care we take in every aspect of our business. LAZ will provide new, eco-friendly Toyota Prius’ for this contract and will take measured steps to ensure these vehicles are well maintained and presentable to the public.
The fleet maintenance plan will include a monthly record of maintenance performed on each vehicle by Date, Unit number, Vendor, maintenance performed, and cost. A vehicle inspection log is incorporated in the Officer Daily Log to document daily vehicle inspections. Parking enforcement representatives and supervisors are responsible for daily inspections of the vehicles and supervisors are responsible for weekly vehicle maintenance inspections.
Daily Vehicle Inspection
Pre- and post-shift visual inspection conducted by the supervisor along with the parking enforcement officer and notated on the vehicle inspection form. Once the inspection is complete, both supervisor and P.E.O. initial the inspection form.
• Visually inspect the vehicle for physical damage and notated on the form
• Visually inspect to ensure brake lights, running lights, turn signals, windshield wiper and amber lights are working
properly
• Visually inspect tires to ensure they are properly inflated, and tread level is acceptable • Visually inspect to ensure vehicles are equipped with proper safety kits, including first aid, cones, and hazard marking devices such as flares
• Visually inspect the interior of the vehicle for cleanliness
Task 3 - Hiring of Personnel - Recruiting, Onboarding, and Employee Development Employment Requirements
Building a strong, skilled workforce that understands their roles and responsibilities is just part of what LAZ does. We continue to foster the employees we have throughout our projects and carefully select new employees as positions become available. All new employees will meet all City and LAZ employment requirements. LAZ will comply with all existing Government Code and Colton Police Department policies. LAZ will also comply with all the City’s standards and requirements for hiring of personnel. All new employees will go through a thorough pre-screen process, and only candidates with the highest likelihood of being successful will be selected. Our regional Recruiter will spearhead our recruiting efforts and will solicit directly from multiple resources including local colleges, online job posting boards and search engines. First priority will be given to candidates that are locally based in and around the City and have a commitment to the local community.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 18
LAZ will meet the following minimum requirements as set forth in the RFP. Candidates for Parking Enforcement Officer positions will,
• Be 18 years of age or older.
• Have any combination of education and experience that provides the knowledge, skills, and abilities necessary for a Parking Enforcement Officer, such as two years of similar experience, a high school diploma or equivalent. • Possess a valid Class C California driver’s license.
• Be able to operate a variety of equipment including a vehicle.
• Be able to pass a background check and have no felony convictions and able to pass an annual drug screening test. • Have the ability to give and follow oral and written instructions in fluent English. • Be able to establish and maintain effective working relationships and offer excellent customer service.
• Pass a DOJ CLETS test; and
• Successfully complete a PC 832 class.
Once a new employee has been thoroughly screened and
joined the LAZ-Colton team, we will provide them with
the tools and training for them to be successful. To be considered for a position, candidates must minimally
complete an online job application. Candidates to be
offered a position must meet Personnel requirements under Task 3 of the Scope of Services.
Successful candidates must also meet LAZ requirements, which include passing a strict prescreening, at LAZ’s expense that includes Pre-employment drug screen, background check, DMV record check, Social Security Number verification, eligibility to work in the United States.
After successful completion of employment prescreen, each new hire undergoes a comprehensive training program including employee orientation, LAZ’s Ethos and Objectives, detailed and extensive procedures training, and project and employee expectations briefings. Our comprehensive ongoing training plan for the project is outlined further in this section.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 19
Quality Control (QC) and Quality Assurance (QA) Process LAZ has hands-on experience customizing and
developing reports that best fit the needs of
each of our clients. Each report provides easy-
to-understand factors for the reviewer, with a
focus on highlighting performance metrics.
Upon award of a contract, it is our intent to
meet with the City management and share a
variety of reports currently in use at our other
contracts. In partnership with our municipal
clients, we have developed complex reporting
mechanisms that provide the operations with a
consistent level of oversight. We use our fully
integrated LAZ Business Intelligence (BI)
platform for performance reporting. In this
section, we have shared some sample reports currently in use at our other parking enforcement contracts. In order to limit the number of pages to our response, we are sharing a few samples of these reports, but as stated above, we look forward to meeting with City management to discuss their preference as to which reports are best suited for Colton parking enforcement program.
LAZ will maintain project files and records per City’s record retention policy and throughout the term of this contract. All project records (electronic and paper) will include operations and maintenance guidelines. These include officer shift logs, citation activity reports, meeting agendas and minutes; management and staffing plans; staffing reports and schedules; updates to these documents; project staff training; plus, all manuals, systems maintenance records, training records, systems plans and installation records, and other correspondence. Activity Reports and Program Status Reporting. These reports range from a simple daily officer shift log to a more comprehensive weekly/monthly citation activity report, and from officer productivity report to violation trend report. Through citation mapping and violation heat maps are other ways we provide our clients a visual review of daily, weekly, and monthly citation activity and violation capture. Due to limited space, only a few sample reports are shown here that are currently in use at our other contracts.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 20
Task 4 – Training
Commitment to Training and Personnel Development:
LAZ is well aware of the impact initial and ongoing
training has on the performance of our enforcement
officers. We believe well-trained officers will ensure a high rate of enforcement resulting in increased
compliance and reduce negative backlash from citizens
who may protest effective enforcement, thus reducing the demands on both LAZ and City staff. We will provide
extensive in-house training with a formal induction
program for new employees, continuing on-the-job
training, and participation in training offered by the LAZ Online Academy. Our training program meets the City’s
training requirements. LAZ staff working on this project will go through a 24-hour classroom style Initial Training and 40 hours of on-the-job training including field
training with LAZ supervisory staff. As needed, we will also provide re-training and/or follow-up training required to correct deficiencies in performance. LAZ will also
provide staff with at least eight (8) hours of annual
refresher courses and training. Topics will include, but are not limited to, Standard Operating Procedures (SOPs), changes in the law, new aspects of the City’s parking program, refresher or expanded training in customer relations, and conflict resolution. Continuing training, subject matter, and schedules will be reviewed and approved by the City representative prior to any training taking place.
Initial Training: All new hires will go through the Initial Training, which will include: New Hire Orientation (4 hours), Parking Enforcement Basics (4 hours), Customer Service/Conflict Resolution Training/Ambassador Program (8 hours), Physical layout of the City, SOP Training including Handheld/Ticket Writing, tasks and responsibilities under regular and emergency operating conditions, and parking enforcement programs and policies adopted by the Colton Police Department (8 hours), Field Training: 40 hours
Annual Refresher Training includes but is not limited to: Ambassador Program. Customer Service Training, Conflict Resolution, Harassment Awareness Training, Parking Enforcement Program, Legal Update. SOP training.
Standard Operating Procedure (SOP)
LAZ will conduct SOP training with an ambassador approach and cover the following topics:
• Enforcing parking meter, permit, posted sign violations and other parking regulations • Marking, tagging, towing and impoundment of vehicles
• Colton Municipal Code and California Vehicle Codes related to parking enforcement • City and Department Policies and procedures
• Job procedures, emergency protocol and workplace safety • Customer service delivery and expectations
• Courtroom procedures and testimony techniques
• Responding to calls for service
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 21
Task 5 - Uniforms
LAZ acknowledges that the City must approve all uniforms. As ambassadors of the City, we recognize the importance of employee appearance. LAZ will ensure that our staff is equipped with the proper uniforms and equipment needed to do their jobs well and safely. LAZ will provide staff with enough uniform shirts and pants to make sure they always maintain a professional appearance. We have a national agreement with one of the largest uniform companies. Through their uniform rental program, we will issue 7 shirts and 5 pairs of pants to full-time employees. All staff will be issued jackets and hats for inclement weather.
Additionally, LAZ will provide staff with photo identification, name tags, and badges that clearly state the company name and the staff person’s name. Subject to City approval, LAZ will provide:
For uniform style, we propose ambassador style Blue Polo Shirts and dark color trousers, black leather boots/shoes, black leather belt, silver color name plate, high visibility traffic safety vests, highly visible rain gear, dark blue or black baseball cap. The standard LAZ ID badges containing the employee’s picture and LAZ employee ID number, which the employees will always wear while on duty.
Task 6 – Optional Services
As part of the scope, City may require the selected
contractor to provide traffic control services for special events and/or from time to time. We provide traffic control services at other major contracts, most notably, in
Inglewood and West Hollywood. We provide traffic control services for all special events at the Forum event center, for citywide events, in case of traffic collisions, non-working traffic signals, DUI checkpoints, for street closures for crime investigations. We provide customized traffic control
training to all enforcement personnel.
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 22
Section 4. IMPLEMENTATION PLAN
LAZ Parking brings the experience necessary to consistently transition large, complex operations. We employ best practices and lessons learned to further improve our processes with every implementation. Many of our recent parking enforcement contracts have been first time outsourced operations including enforcement programs for the Cities of Santa Ana, Inglewood, San Mateo, Palo Alto and Salinas. In our experience, the execution of a carefully considered plan is one of the most important steps to ensuring the long-term success of the contract. The main objectives of our implementation plan are to: quickly implant a team that can deliver on all service expectations, effectively manage transition to minimize disruptions to current operations, and customize our approach to satisfy your expectations. We are proposing a dedicated Transition Manager (Peter Cho) to lead the transition of the contract. He has extensive experience implementing comparable enforcement programs. In the table that follows, we present specific transition activities for enforcement operations, facilities and equipment, uniforms, vehicles, telecommunications services, and equipment. While our detailed transition schedule of activities begins after the contract award, we recognize we may be able to start several activities earlier, subject to negotiations with the City.
** Implementation dates in this table are tentative and could be changed as needed based on contract approval and program commencement
Start Date End Date System or Service Staff Resource 1 Staff Resource 2 Note 1 10/4/2022 City Council approval and Notice to Proceed MM PC/CH 2 10/5/2022 10/7/2022 Meet with PD to discuss implementation plan MM PC/CH 3 10/10/2022 10/12/2022 Procurement Plan (vehicles, phones, uniforms, vehicle lightbars, and accessories) PC/CH MM Upon Contract Execution 4 10/12/2022 10/12/2022 Office Logistics PC/Colton PD MM 5 10/12/2022 10/14/2022 Order vehicle decals upon City approval PC CH 6 10/17/2022 10/17/2022 Order Time Keeping Clock CH PC
7 10/31/2022 11/4/2022 Finalize Staffing Assignments HR/PC CH 8 11/1/2022 11/4/2022 Develop classroom-based training guide PC/Supervisor CH/MM 9 11/1/2022 11/4/2022 Develop field training guide PC/Supervisor CH/MM 10 11/7/2022 11/9/2022 Conduct New Hire Orientation HR/ PC CH 11 11/9/2022 11/11/2022 Obtain uniform approval from City and order temporary supply PC/CH MM 12 11/21/2022 11/21/2022 Implementation of daily reporting procedures PC/Supervisor CH 13 11/23/2022 11/25/2022 Develop daily trainee evaluation form PC/Supervisor CH 14 11/28/2022 11/28/2022 Implementation of monthly management reporting procedures & billing requirement PC/CH MM 15 12/1/2022 12/1/2022 Commence Operations
16 12/19/2022 12/31/2022 Draft Standard Operating Procedures Manual and present to City for approval PC/Supervisor MM/CH * MM - Muhammad Mansoor, VP Government Services
* PC - Peter Cho, Senior Operations Manager & Transition Lead * CH - Chris Handlos, General Manager, Orange County
* HR - Human Resources Dept.
All Hands on Deck
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 23
Section 5. COST PROPOSAL
Hourly Labor Rate Per Man Hour $35.49 Per Hour
Other Direct Charges (ODCs) Supplies & Equipment $63,420 Annually
Proposed Annual Contract Cost Year 1 $ 247,975
COST FACTORS AND PRICING STRATEGY
The premium services we offer our customers come at a price that represents maximum value to your business. This is especially true when you consider other service alternatives, low-cost providers that act more as a staffing agency, rather than a strategic partner. Our pricing solution offers best-in-class service with performance monitoring tools, subject matter expertise, long- term solutions, and scalability for future phases of the program. In order to serve you better, LAZ Parking maintains industry-competitive pricing for all its parking enforcement services contracts.
Since March 2020, when the Covid-19 virus began, operating costs have been significantly impacted. The main driving factors in the increased costs are:
• Hourly rates of pay for employees have risen and higher wages are being offered to attract and retain quality employees
• Costs of employee benefits have risen
• Liability and vehicle insurance rates have increased
Pricing in this proposal is for the first year of the contract. Starting in Year 2 and the following years, a CPI increase will be added to the contracted rates.
HOURLY LABOR RATES
We have provided a blended fully burdened hourly labor rate. Our proposed hourly labor rate is inclusive of direct labor, payroll taxes, workers comp and benefits. The labor rate shown is an hourly billable Time & Material rate.
We are proposing an updated staffing model to include:
• 1 Full-Time Enforcement Supervisor (40 hours per week) • 1 Full-Time Enforcement Officer (40 hours per week)
• 1 Part Time Enforcement Officer (20 hours per week)
SUPPLIES AND EQUIPMENT
All operating expenses in support of this program are included in this line item. These costs would be broken into 12 monthly installments and are inclusive of:
• Vehicle Expenses – Lease, fuel, insurance, preventative maintenance • Telephone Purchase & Monthly Voice and Data Usage
• Uniforms
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Citywide Parking Enforcement Services
Statement of Qualifications (SOQ)
September 8, 2022,
LAZ Parking - Statement of Qualifications (SOQ) Page 24
Attachment “E”
CITY OF COLTON
INSURANCE REQUIREMENTS
FOR CONSULTANTS
LAZ Parking meets the insurance requirements in Attachment E. The RFP states that any deductibles or self-insured retentions must be declared to and approved by the City, however it does not state when this is to be declared. The deductibles/SIRs for LAZ Parking are listed below. Attached is a sample COI for proof of coverage.
Deductibles/SIRs:
GL: $1,500,000
Auto: $500,000 /$1M for shuttle buses
WC: $500,000
Professional Liability: $500,000
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con Parking Enforcement Services
Solicitation No.: 3668
12 June 2018
Volume I – Technical/Financial Proposal Page 5-1
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
LAZ Business
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Attachment: LAZ Parking Statement of Qualifications_Colton Citywide Parking Enforcement Services FINAL (3803 : Contract Award - Inter-Con
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Attachment: LAZ Attachment D (3803 : Contract Award - Inter-Con Security, Inc.)
ITEM NO. 4
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: BRIAN DICKINSON, PUBLIC WORKS AND UTILITY SERVICES
DIRECTOR
SUBJECT: APPROVE AWARD OF CONTRACT FOR VARIOUS SINGLE PHASE TRANSFORMERS TO HOWARD INDUSTRIES, INC. FOR
$125,660.21, AND TO ONE SOURCE FOR $311,171.23.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
Award the Bid for Various Size Single Phase Transformers for the Colton Electric Department (CED) as follows: Items 1 through 3 and item 5 and 7 to Howard Industries, Inc, c/o Young & Company, for $125,660.21; Item 4, 6, 8 and 10 through 15 to One Source, c/o SETI, for $311,171.23.
BACKGROUND
The Electric Utility purchas es distribution transformers into inventory when the need arises to upgrade, replace, or install a new transformer for an electric customer. CED also orders back -up transformers due to long delivery times. At this time, CED has a requirement for pole and p ad mounted transformers to be used for miscellaneous projects, service upgrades and for back-up.
On September 13, 2022, staff issued a Notice Inviting Bids for Various Size Single Phase Transformers for the Electric Utility, NIB -AD-009. The Notice Inviti ng Bids and related documents were distributed through BidNet, the City’s online bid system. BidNet notified 19 registered vendors of the bid opportunity. A public bid opening was held at 2:00 p.m., on September 27, 2022, at the CED Administrative offices, and two bids were received and evaluated.
ISSUES/ANALYSIS
4 Packet Pg. 161
Staff Report to the Mayor and City Council
Contract Award - Various Single Phase Transformers
October 18, 2022
The bids were evaluated for compliance with the specifications. Distribution transformers are also evaluated for the total life cycle cost over each transformer’s useful lifetime. This evaluation is performed using a combination of loss calculations supplied by the transformer manufacturer and the unit cost quoted by the vendor to demonstrate the cost of the transformer over its “in -service” life. The transformer that has the lowest initial capit al cost plus energy losses over the expected life results in the lowest overall cost. The formula used to evaluate the lowest overall cost was provided to potential bidders in the bid documents [formula = (Unit Price + Sales Tax) + ($4.30 x Guaranteed No Load Loss) + ($1.73 x Guaranteed Load Loss)].
A Transformer Load Loss Evaluation showing the evaluated cost of the transformers over their useful lifetime is attached. A Bid Analysis, showing the purchase price and delivery times quoted by each vendor, is also attached. Howard Industries, INC, c/o Young & Company, was the only bidder for Items 1 through 3 and items 5 and 7, for a total amount of $125,660.21. One Source, c/o SETI, was the lowest and fastest delivery bidder for Items 4, 6, 8 and items 10 through 15 for a total amount of $311,171.23.
The total amount for all 15 line items (70 transformers of various single phase transformers) is $436,831.44.
FISCAL IMPACTS
The adopted FY2022-23 budget has sufficient appropriations for the purchase of new distribution transformers in the Electric Utility Fund New Development Capital Improvement Account Number 520-8000-8008-3890-0107-000.
ALTERNATIVES
1. Provide alternative direction to staff.
ATTACHMENT
1. bid analysis Transformers 09-27-22
2. Transformers Load Loss 09-27-22
4 Packet Pg. 162
TRANSFORMERS
BID DATE: September 27, 2022
ITEM UNIT AMOUNT UNIT AMOUNT
# QTY DESCRIPTION PRICE PRICE
Howard total award $125,660.21
1 4 10 KVA CSP pole mount transformer $3,217.00 $13,865.27 One Source total award $311,171.23 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
2 4 15 KVA CSP pole mount transformer $3,669.00 $15,813.39 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
3 5 25 KVA CSP pole mount transformer $4,264.00 $22,972.30 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
4 4 25 KVA Standard pole mount transformer $3,680.00 $15,860.80 $2,822.00 $12,162.82 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 240/120
Delivery: 420 days 140 days
5 6 37.5 KVA CSP pole mount transformer $5,226.00 $33,786.09 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
Total award page 1 $86,437.05 $12,162.82
Young Co
Howard Industries SETI
One Source
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Attachment: bid analysis Transformers 09-27-22 (3808 : Contract Award - Various Single Phase
CITY OF COLTON
BID ANALYSIS
PAGE 2 OF3
TRANSFORMERS
BID DATE: September 27, 2022
ITEM UNIT AMOUNT UNIT AMOUNT
# QTY DESCRIPTION PRICE PRICE
6 4 37.5 KVA Standard pole mount transformer $4,549.00 $19,606.19 $3,250.00 $14,007.50 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 240/120
Delivery: 420 days 140 days
7 6 50KVA CSP pole mount transformer $6,067.00 $39,223.16 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
8 3 50 KVA Standard pole mount transformer $5,370.00 $17,358.53 $3,545.00 $11,459.21 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 240/120
Delivery: 420 days 140 days
9 5 75 KVA CSP pole mount transformer $8,916.00 $48,034.95 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
10 2 75 KVA Standard pole mount transformer $7,778.00 $16,761.59 $4,175.00 $8,997.13 12470 Delta Primary voltage, with external taps,
Secondary Voltage to be 120/240
Delivery: 420 days 140 days
total award page 2 $39,223.16 $34,463.84
Howard Industries WEG Transformers USA
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Attachment: bid analysis Transformers 09-27-22 (3808 : Contract Award - Various Single Phase
CITY OF COLTON
BID ANALYSIS
PAGE 3 OF 3
TRANSFORMERS
BID DATE: September 27, 2022
ITEM UNIT AMOUNT UNIT AMOUNT
# QTY DESCRIPTION PRICE PRICE
11 6 100 KVA low profile padmount transformer $15,261.00 $98,662.37 $9,728.00 $62,891.52 12470 Delta Primary voltage, with external taps, No Load loss Secondary Voltage to be 240/120 Load Loss
Total Loss
Delivery: 420 days 224 days
12 6 167 KVA low profile padmount transformer $19,988.00 $129,222.42 $11,304.00 $73,080.36 12470 Delta Primary voltage, with external taps, No Load loss Secondary Voltage to be 240/120 Load Loss
Total Loss
Delivery: 420 days 224 days
13 5 25 KVA low profile padmount transformer $9,160.00 $49,349.50 $7,185.00 $38,709.19 12470 Delta Primary voltage, with external taps, No Load loss Secondary Voltage to be 240/120 Load Loss
Total Loss
Delivery: 420 days 224 days
14 5 75 KVA low profile padmount transformer $12,579.00 $67,769.36 $8,790.00 $47,356.13 12470 Delta Primary voltage, with external taps, No Load loss Secondary Voltage to be 240/120 Load Loss
Total Loss
Delivery: 420 days 224 days
15 5 50 KVA low profile padmount transformer $10,847.00 $58,438.21 $7,890.00 $42,507.38 12470 Delta Primary voltage, with external taps, No Load loss Secondary Voltage to be 240/120 Load Loss
Total Loss
Delivery: 420 days 224 days
total award page 3 $264,544.57
Howard Industries WEG Transformers USA
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Packet Pg. 165
Attachment: bid analysis Transformers 09-27-22 (3808 : Contract Award - Various Single Phase
TRANSFORMERS
BID DATE: September 27, 2022
ITEM UNIT AMOUNT UNIT AMOUNT
# QTY DESCRIPTION PRICE PRICE
1 4 10 KVA CSP pole mount transformer $3,217.00 $3,852.10 No bid 12470 Delta Primary voltage, with external taps, No Load loss 35.00 No Load loss Secondary Voltage to be 120/240 Load Loss 136.00 Load Loss Total Loss 171.00 Total Loss
Delivery: 420 days 140 days
2 4 15 KVA CSP pole mount transformer $3,669.00 $4,487.61 No bid 12470 Delta Primary voltage, with external taps, No Load loss 47.00 No Load loss Secondary Voltage to be 120/240 Load Loss 192.00 Load Loss Total Loss 239.00 Total Loss
Delivery: 420 days 140 days
3 5 25 KVA CSP pole mount transformer $4,264.00 $5,368.59 No bid 12470 Delta Primary voltage, with external taps, No Load loss 71.00 No Load loss Secondary Voltage to be 120/240 Load Loss 271.00 Load Loss Total Loss 342.00 Total Loss
Delivery: 420 days 140 days
4 4 25 KVA Standard pole mount transformer $3,680.00 $4,709.92 $2,822.00 $3,865.41 12470 Delta Primary voltage, with external taps, No Load loss 71.00 No Load loss 55.00 Secondary Voltage to be 240/120 Load Loss 254.00 Load Loss 340.00 Total Loss 325.00 Total Loss 395.00
Delivery: 420 days 140 days
5 6 37.5 KVA CSP pole mount transformer $5,226.00 $6,710.81 No bid 12470 Delta Primary voltage, with external taps, No Load loss 93.00 No Load loss Secondary Voltage to be 120/240 Load Loss 393.00 Load Loss Total Loss 486.00 Total Loss
Delivery: 420 days 140 days
Young Co
Howard Industries SETI
One Source
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Attachment: Transformers Load Loss 09-27-22 (3808 : Contract Award - Various Single Phase
TRANSFORMERS
BID DATE: September 27, 2022
ITEM UNIT AMOUNT UNIT AMOUNT
# QTY DESCRIPTION PRICE PRICE
6 4 37.5 KVA Standard pole mount transformer $4,549.00 $5,940.71 $3,250.00 $4,606.24 12470 Delta Primary voltage, with external taps, No Load loss 92.00 No Load loss 79.00 Secondary Voltage to be 240/120 Load Loss 372.00 Load Loss 442.00 Total Loss 464.00 Total Loss 521.00
Delivery: 420 days 140 days
7 6 50KVA CSP pole mount transformer $6,067.00 $7,894.07 No bid 12470 Delta Primary voltage, with external taps, No Load loss 116.00 No Load loss Secondary Voltage to be 120/240 Load Loss 496.00 Load Loss Total Loss 612.00 Total Loss
Delivery: 420 days 140 days
8 3 50 KVA Standard pole mount transformer $5,370.00 $7,077.32 $3,545.00 $5,222.20 12470 Delta Primary voltage, with external taps, No Load loss 116.00 No Load loss 92.00 Secondary Voltage to be 240/120 Load Loss 458.00 Load Loss 582.00 Total Loss 574.00 Total Loss 674.00
Delivery: 420 days 140 days
9 5 75 KVA CSP pole mount transformer 8916 $11,428.24 No bid 12470 Delta Primary voltage, with external taps, No Load loss 156.00 No Load loss Secondary Voltage to be 120/240 Load Loss 665.00 Load Loss Total Loss 821.00 Total Loss
Delivery: 420 days 140 days
10 2 75 KVA Standard pole mount transformer $7,778.00 $10,278.62 $4,175.00 $6,389.61 12470 Delta Primary voltage, with external taps, No Load loss 138.00 No Load loss 132.00 Secondary Voltage to be 120/240 Load Loss 754.00 Load Loss 765.00 Total Loss 892.00 Total Loss 897.00
Delivery: 420 days 140 days
Young Co One Source
Howard Industries SETI
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Attachment: Transformers Load Loss 09-27-22 (3808 : Contract Award - Various Single Phase
TRANSFORMERS
BID DATE: September 27, 2022
ITEM UNIT AMOUNT UNIT AMOUNT
# QTY DESCRIPTION PRICE PRICE
11 6 100 KVA low profile padmount transformer $15,261.00 $18,533.51 $9,728.00 $12,782.82 12470 Delta Primary voltage, with external taps, No Load loss 210.00 No Load loss 173.00 Secondary Voltage to be 240/120 Load Loss 686.00 Load Loss 900.00 Total Loss 896.00 Total Loss 1,073.00
Delivery: 420 days 224 days
12 6 167 KVA low profile padmount transformer $19,988.00 $24,790.96 $11,304.00 $15,605.04 12470 Delta Primary voltage, with external taps, No Load loss 321.00 No Load loss 259.00 Secondary Voltage to be 240/120 Load Loss 1,083.00 Load Loss 1,336.00 Total Loss 1,404.00 Total Loss 1,595.00
Delivery: 420 days 224 days
13 5 25 KVA low profile padmount transformer $9,160.00 $10,619.71 $7,185.00 $8,566.54 12470 Delta Primary voltage, with external taps, No Load loss 75.00 No Load loss 55.00 Secondary Voltage to be 240/120 Load Loss 247.00 Load Loss 340.00 Total Loss 322.00 Total Loss 395.00
Delivery: 420 days 224 days
14 5 75 KVA low profile padmount transformer 12579 $16,629.97 $8,790.00 $11,362.28 12470 Delta Primary voltage, with external taps, No Load loss 651.00 No Load loss 132.00 Secondary Voltage to be 240/120 Load Loss 160.00 Load Loss 765.00 Total Loss 811.00 Total Loss 897.00
Delivery: 420 days 224 days
15 5 50 KVA low profile padmount transformer $10,847.00 $13,927.41 $7,890.00 $9,903.94 12470 Delta Primary voltage, with external taps, No Load loss 473.00 No Load loss 92.00 Secondary Voltage to be 240/120 Load Loss 119.00 Load Loss 582.00 Total Loss 592.00 Total Loss 674.00
Delivery: 420 days 224 days
Young Co One Source
Howard Industries SETI
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Attachment: Transformers Load Loss 09-27-22 (3808 : Contract Award - Various Single Phase
ITEM NO. 5
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: HANK DOMINGUEZ, POLICE CHIEF
SUBJECT: APPROVE AND ADOPT RESOLUTION NO. R-108-22 TO ACCEPT A GRANT IN THE AMOUNT OF $163,000.00 FROM THE OFFICE OF
TRAFFIC SAFETY (OTS) WITH IT'S ACCOMPANYING MOU AND
AMEND THE FISCAL YEAR 2022-2023 BUDGET, RESOLUTION
NO. R-108-22.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
Approve and adopt Resolution NO. R -108-22 authoring the acceptance of the 2022/2023 Office of Traffic Safety (OTS) Grant award, and authorize the City Manager to execute any documents.
BACKGROUND
The Office of Traffic Safety (OTS), is California’s lead traffic safety or ganization. Located in the California state transportation agency, OTS is tasked with developing and implementing a highway safety program that addresses and impacts safety on the road. The goal of the annual program is to prevent serious injury and deat h resulting from motor vehicle crashes, so that all roadway users arrive at their destinations safely. Using federal highway safety programs funds, it is the mission of OTS to provide funding for traffic programs to help reduce the number of deaths, injuries and economic losses resulting from traffic related collisions. The Colton Police Department received notification that it has been awarded $163,000 from an OTS grant for FY 2022/23. This grant requires no matching funds.
ISSUES/ANALYSIS
The City has experienced multiple traffic -related injury collisions throughout the years. The amount of DUI and speed related enforcement conducted is inversely proportional to the 5 Packet Pg. 169
Staff Report to the Mayor and City Council
Grant - Office of Traffic Safety
October 18, 2022
numbers of crimes and calls for service officers must handle. The City of Colton h as an abundance of establishments where alcohol is served or sold and the number of DUI drivers has not diminished. In addition, speed related issues are amongst the majority of complaints received from the community.
The OTS grant provides $142,000 for traffic enforcement programs. These programs include:
DUI checkpoints, DUI saturation patrols, distracted driving enforcement operations, night time “Click it or Ticket” programs, pedestrian safety enforcement operations, and motorcycle safety.
The OTS grant has also provided for training and educational materials, as well as equipment, to assist officers in increasing traffic safety and reducing alcohol related traffic incidents. The continuing enforcement details spread out over the grant period, and making use of the related equipment, will serve to increase traffic safety in the City of Colton.
Additionally, the O TS grant will provide $13,000 for a Radar Trailer, $3,000 In -State travel expenses, and $5,000 DUI checkpoint supplies.
FISCAL IMPACTS
Approval of the Resolution R-108-22 will:
1. Amend FY 2022/23 Budget to increase revenues in Misc. Grant Fund Revenue Account #225-5891-023 by $163,000
2. Amend the FY 2022/23 Budget to increase appropriations in the Misc. Grant Expenditure Funds in the following:
a. Overtime Expenditure Account #225-6070-6071-1050-0000-023 for $142,000 for overtime.
b. Education & Training Expenditure Account #225 -6070-6071-1160-0000-023 in the amount of $3,000 for In-State training and travel expenses. c. Safety Equipment Expenditure Account #225 -6070-6071-1180-0000-023 in the amount of $5,000 for checkpoint supplies.
d. Miscellaneous Equipment Expenditure Account #225 -6070-6071-4930-0000-023 in the amount of $13,000 for Radar Trailer Safety Equipment related to DUI Check points.
ALTERNATIVES
1) Provide alternate direction to staff.
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ITEM NO. 6
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: BRIAN DICKINSON, PUBLIC WORKS AND UTILITY SERVICES
DIRECTOR
SUBJECT: AUTHORIZE PARKING RESTRICTIONS ALONG C ST. (NORTH SIDE ONLY) FROM PENNSYLVANIA AVE. TO TERRACE AVE.,
AND RV CENTER DRIVE (SOUTH SIDE ONLY) FROM MILANO
WAY (MOBILE HOMES ENTRANCE) TO 160 FEET EAST,
RESOLUTION NO. R-107-22.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
Adopt Resolution No. R -107-22 (Exhibit A), amending Resolution No. 2119 , allowing parking restrictions along C St. (north side only) from Pennsylvania Ave. to Terrace Ave. and RV Center Drive (south side only) from Milano Way (Mobile Homes entrance) to 160 feet east.
BACKGROUND
The State of California Vehicle Code allows parking restrictions if adopted by a City Ordinance or Resolution. Section 23 of the City of Colton Resolution No. 2119 lists areas within the City of Colton with parking restrictions.
ISSUES/ANALYSIS
On September 14, 2022, the Traffic Safety Committee passed motions recommending parking restrictions along C St. (north side only) from Pennsylvania Ave. to Terrace Ave. and RV Center Drive (south side only) from Milano Way (Mobile Homes entrance) to 160 feet east (commercial driveway). Photos of both locations are shown as Exhibit B.
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Staff Report to the Mayor and City Council
No Parking Restriction
October 18, 2022
C St. (north side only) from Pennsylvania Ave. to Terrace Ave. is an approximately 200 feet segment situated on the northwest corner of C St. and Pennsylvania Ave. intersection. A bus stop and utility/communication cabinets are located on this segment of C St. Parking restriction at this location is being requested to eliminate sight distance for southbound traffic at Terrace Ave., and allow utility companies easy access to their facilities.
RV Center Drive (south side only) from Milano Way ( mobile homes entrance) to commercial driveway of RV dealership is approximately 160 feet segment (see Exhibit B – aerial map). A storm drain catch basin is lo cated at this segment of RV Center Drive. Parking restriction at this location is being requested to allow City crew s easy access for the maintenance of the catch basin for storm water compliance. Photos of both locations are shown on Exhibit B.
FISCAL IMPACTS
Public Works crew will perform the work for the installation of necessary traffic signs and curb markings to restrict parking along these segment of C Street and RV Center Drive . Funding for the necessary work for parking restriction signs and painting will be from the streets maintenance budget.
ALTERNATIVES
1. Provide alternative direction to staff.
ATTACHMENT
1. Exhibit A - R-107-22 Restricted Parking Along C St. and RV Center Drive
2. Exhibit B - Photo - Location of Proposed No Parking
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RESOLUTION NO. R-107-22
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF COLTON AMENDING RESOLUTION NO. 2119, PASSED AND ADOPTED BY THE CITY COUNCIL OF THE CITY OF COLTON ON THE SIXTH DAY OF DECEMBER, 1960, TO INCLUDE RESTRICTED PARKING ALONG C ST. (NO RTH SIDE ONLY) FROM
PENNSYLVANIA AVE. TO TERRACE AVE., AND RV CENTER DRIVE (SOUTH SIDE ONLY) FROM MILANO WAY (MOBILE HOMES ENTRANCE) TO 160 FEET EAST
WHEREAS, the City of Colton (“City”) is a municipal corporation duly organized and existing pursuant to the Constitution and laws of the State of California; and,
WHEREAS, the City Council of the City of Colton desi res to improve the traffic flow, safety, and circulation within the City jurisdiction; and,
WHEREAS, the City desires to address the traffic s afety concern along C Street and RV Center Drive; and,
WHEREAS, on September 14, 2022 the City Traffic Committee approved and recommended parking restriction along C St. (north side only) from Pennsylvania Ave. to Terrace Ave., and RV Center Drive (south side only) from Milano Way (Mobile Homes entrance) to 160 feet east.
NOW, THEREFORE, BE IT RESOLVED THAT THE CITY COUNCIL OF THE CITY OF COLTON DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1: The City Council of the City of Colton hereby adopts the recital s contained in this resolution as findings in support of restricting parking along C St. (north side only) from Pennsylvania Ave. to Terrace Ave. , and RV Center Drive (south side only) from Milano Way (Mobile Homes entrance) to 160 feet east .
SECTION 2: A Section is hereby added to Resolution No. 2119 (Section 23) restricting parking along C St. (north side only) from Pennsylvania Ave. to Terrace Ave. and RV Center Drive (south side only) from Milano Way (Mobile Homes entrance) to 160 feet east.
SECTION 3: This Resolution shall supersede and repeal any other resolution or portion of a resolution to the extent such resolution may be inconsistent with this Resolution.
SECTION 4: If any provision or clause of this Resolution or any application of it to any person, firm, organization, partnership or corporation is held invalid, such invalidity shall not affect other provisions of this Resolution which can be given effect without the invalid provision or application. To this end, the provisions of this Resolution are declared to be severable.
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Attachment: Exhibit A - R-107-22 Restricted Parking Along C St. and RV Center Drive (3798 : No Parking Restriction)
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SECTION 5: The City Council hereby finds and determines that it can be seen with certainty that there is no possibility that this Resolution may have a significant adverse effect on the environment. Thus, the adopti on of this Resolution is exempt from the requirements of the California Environmental Quality Act (Public Resources Code §§ 21000 et seq.) ("CEQA") pursuant to Section 15061(b ) ( 3) of the CEQA Guidelines.
SECTION 6: This Resolution shall become effect ive immediately upon its adoption.
PASSED, APPROVED AND ADOPTED THIS 18TH DAY OF OCTOBER 2022.
FRANK J. NAVARRO, Mayor
ATTEST:
__________________________________
CAROLINA R. PADILLA, City Clerk
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Attachment: Exhibit A - R-107-22 Restricted Parking Along C St. and RV Center Drive (3798 : No Parking Restriction) Exhibit B
C St.
RV Center Drive
BUS STOP
Catch Basin Opening
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Attachment: Exhibit B - Photo - Location of Proposed No Parking (3798 : No Parking Restriction)
ITEM NO. 7
STAFF REPORT
DATE: OCTOBER 18, 2022
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: BILL SMITH, CITY MANAGER
PREPARED BY: CAROLINA PADILLA, CITY CLERK
SUBJECT: WAIVE FULL READING AND APPROVE SECOND READING OF
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF
COLTON TO AMEND SECTION CHAPTERS 18.04 AND 18.06 OF
TITLE 18 (ZONING) OF THE COLTON MUNICIPAL CODE
RELATED TO MODIFYING, ADDING OR AMENDING
DEFINITIONS, PERMITTED USES, IN THE GENERAL
COMMERCIAL DOWNTOWN ZONE AND ADMINISTRATION,
ORDINANCE NO. O-13-22.
RECOMMENDED ACTION
Staff recommends that the City Council take the following action:
It is Recommended that the City Council Waive Full Reading, and Approve Second Reading of an ORDINANCE OF THE CI TY COUNCIL OF THE CI TY OF COLTON TO AMEND CHAPTERS 18.04 AND 1 8.06 OF TITLE 18 (ZONING) OF THE COLTON MUNICIPA L
CODE RELATED TO DEFI NITIONS, PERMITTED U SES, IN MIXED -USE DOWNTOWN ZONE AND ADMINISTRATION (FILE INDEX NO. DAP-001-755).
ATTACHMENT
1. Attachment 1_DAP-001-755-PC Staff Report
2. Attachment 2_Ordinance O-13-22
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23152.06020\32617662.1
Exhibit - A
ORDINANCE NO. O-13-22
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF COLTON, CALIFORNIA, AMEND CERTAIN SECTIONS IN CHAPTERS 18.04; AND 18.06 OF TITLE 18 (ZONING) OF THE COLTON MUNICIPA L CODE RELATED TO DEFINITIONS, AND PERMITTED USES, (FILE INDEX NO. DAP-001-755).
WHEREAS, on August 23, 2022 , the Planning Commission of the City of Colton (“Planning Commission”) conducted a duly noticed public hearing and recommended the City Council of the City of Colton (“City Council”) amend Title 18 of th e Colton Municipal Code (the “Municipal Code”). Following the conclusion of said hearing, the Planning Commission a dopted their Resolution No. R -17-22, recommending approval to the City Council to amend (“Zoning Text Amendment”) Chapters 18.04 and 18.06 of Title 18 of the Colton Municipal Code; and
WHEREAS, the City Council has determined that the Zoning Text Amendment is consistent with the City of Colton General Plan (“General Plan”) as indicated below; and
WHEREAS, the City Council has determined that the proposed Zoning Text Amendment is in the best interests of the City, and that it would be in the public interest to approve the Zone Text Amendment; and
WHEREAS, the Zoning Text Amendment was reviewed, studied and found exempt from the California Environmental Quality Act (“CEQA”) as more fully described below; and
WHEREAS, on October 4, 2022 , the City Council held a duly noticed public hearing at which persons wishing to testify in connection with the Zoning Text Amendment were heard and the Zoning Text Amendment was comprehensively reviewed.
WHEREAS, all other legal prerequisites to the adoption of this Ordinance have occurred.
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NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF COLTON DOES ORDAIN AS FOLLOWS:
SECTION 1. The City Council h ereby adopts the recitals and findings set forth above and in the agenda report prepared in connection with this Ordinance.
SECTION 2. General Plan Consistency. Based on the entire record before the City Council and all written and oral evidence presen ted, including the staff report and the findings made in this Ordinance, the City Council hereby finds and determines that the proposed Ordinance is consistent with the goals and policies of the City of Colton General Plan and is reasonably related to the public welfare of the citizens of the City and surrounding regions. The Zoning Text Amendment is necessary to provide clarity to implement existing regulations, provide consistency with other code regulations, allow flexibility to certain standards, and al low for addressing potential negative impacts. Specifically, provisions in the ordinance address the following General Plan policies:
Land Use Element:
o Policy LU -1.1: “Ensure that all new development conforms to all appreciable provisions of the General P lan and Zoning Code.” The Ordinance will modify regulations and uses permitted that allows for review of use and development proposal to ensure consistency with the General Plan and Zoning Code as proposed herein with chapters 18.04 (Definitions), and 18.06 (Permitted Uses).
o Policy LU -1.6: “Ensure that new development projects are compatible with permitted, well-maintained uses and buildings in the surrounding neighborhood or district.” The Ordinance will modify regulations and uses permitted that allows for review of use and development to ensure compatibility with existing neighborhoods and districts as proposed within chapters, 18.04 (Defi nitions), and 18.06 (Permitted Uses).
o Policy LU‐1.8 : “Interpret the Land Use Plan in a manner that provides for compatibility between adjacent land uses, and that allows the City to achieve land use, design, and economic development objectives.” The proposed zoning text
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amendments provide for parking, special findings and findings within a Conditional Use Permit review process to ensure projects are reviewed to be compatible within a neighborhood to achieve land use, design and economic development objectives.
o Policy LU-9-1: “Encourage and facilitate an appropriate mix of goods and services offered in community and neighborhood centers.” The Ordinance will modify chapters 18.04 (Definitions), and 18.06 (Permitted Uses) , to ensure that a desired mix of goods and services is provided in commercial districts.
o Policy LU-11.3: “Increase and diversify local employment opportunities, and retain and accommodate industrial development that is compatible with City objectives for safety, environmental and visual quality, and employment and revenue gene ration.” The Ordinance will increase and diversify local e mployment opportunities, and is compatible with City objectives for safety, environmental and visual quality, and employment and revenue generation.
o Goal LU -15: “Recreate downtown Colton as a vib rant, pedestrian -friendly, and attractive district that integrates civic, public, residential, office, and commercial uses.” The Ordinance will provide more commercial uses that will attract and facilitate more intense commercial development that is curre ntly lacking. Valley Boulevard is a busy corridor that presents opportunities for enhanced and new commercial development.
o Policy LU -15.1: “Pursue attractive new developments and redevelopment within downtown to revitalize the commercial and residential areas. Encourage new development on vacant sites to achieve quality infill development consistent with surrounding uses.” The Ordinance will provide a new commercial use on a vacant site that will be compatible with other commercial uses. The proposed car wash will be developed with appropriate setbacks and architectural detail and scale , ensuring that this project will be compatible w ith the surrounding commercial uses to help revitalize the area.
o Policy LU-15.4: “Encourage a balance of land uses to enc ourage activity each day of the week and after business hours .” As previously mentioned, the Ordinance will provide more commercial uses that will facilitate more intense commercial development that is currently lacking in this area . The proposed car wash will allow customers during various times of the day, opened seven days a week with operating hours from 6:00 a.m. to 10:00 p.m.
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SECTION 3. The City of Colton finds that the proposed Zone Text Amendment to permit an automobile carwash , by: adding and/or modifying definitions ; modifying allowances for certain permitted, conditional, and prohibited land uses in the C -2/D zone , is reasonably related to the public welfare of the citizens of the City and surrounding region; more specifically, the Ordinance in cludes appropriate restrictions to ensure that the proposed standards meet all safety standards including Building and Safety Codes, Fire Codes and review/approval by the City Engineer.
SECTION 4. Certain sections of Chapter 18.04 (Definitions) of Title 18 of the Colton Municipal Code, pertaining to Definitions, are hereby amended or added to read as follows with new text shown in boldface underline ( text) and deleted text shown in strikethrough ( text) with existing text to remain unchanged shown without boldface underline nor strikethrough:
“18.04. – Definitions
18.04.72.1 – Automobile Light Repair. “ Automobile Light Repair" means fueling, installation and servicing of automobiles, not including trucks, and automotive equipment and parts including minor tune-ups, battery charging, tube and tire repairs, but excluding body work, engine overhauling and other similar activities.
18.04.72.2 – Self-Service Car Wash Facility. “Self-Service Car Wash Facility” means self - service, automatic / mechanical car wash service of cleaning the exterior of automobiles and provision of exterior vacuums for customers clean inside vehicle . In some cases, self-service car wash facilities may offer window cleaning and auto detailing if approved with conditional use permit app lication. Automobiles may include cars, min vans, large vans, large vehicle trucks, and SUVs.
SECTION 5. Section 18.06.060 of Chapter 18.06 (Uses Permitted) of Title 18 of the Colton Municipal Code, pertaining to the Uses Permitted in Each Zone, is hereb y amended to read as follows adding new text as shown in boldface underline (text) and deleted text is shown in strikethrough (text) with existing text to remain unchanged shown without boldface underline nor strikethrough:
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18.06.060 - Uses Permitted in each Zone.
F. Commercial Districts Table C-1 C-2 MU-D MU-N Automobile Wash (Self Service/Automatic/Hand
Carwash) N C1,2 P P
1 Not permitted in General Commercial—Downtown Overlay
Zone and Mixed-Use Downtown Zone.
2 Self Service Automobile Facilities Not permitted within
0.75 miles of another Self-Service Automobile Facility if located with the C-2/D Zone
SECTION 6. CEQA. The City Council finds that this Ordinance is not subject to the California Environmental Quality Act (CEQA) pur suant to Sections 15060(c)(2) and Sections 15060(b)(3). The activity is not subject to CEQA because it will not result in a direct or reasonably foreseeable indirect physical change in the environment, and the activity is covered by the general rule that C EQA applies only to projects, which have the potential for causing a significant effect on the environment. Where it can be seen with certainty that there is no possibility that the activity may have a significant effect on the environment, the activity i s not subject to CEQA. The proposed amendments propose regulatory and administrative amendments to the zoning code. Additional environmental review will be conducted on projects that are affected by these changes.
SECTION 7 . Custodian of Records. The do cuments and materials that constitute the record of proceedings on which this Ordinance is based are located at the City Clerk’s office located at 650 N. La Cadena Drive, Colton, California 92324. The custodian of these records is the City Clerk.
SECTION 8. Severability. If any section, sentence, clause or phrase of this Ordinance or the application thereof to any entity, person or circumstance is held for any reason to be invalid or unconstitutional, such invalidity or unconstitutionality shall not affec t other provisions or applications of this Ordinance which can be given effect without the invalid provision or application, and to this end the provisions of this Ordinance are severable. The City Council of
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the City of Colton hereby declare that they wo uld have adopted this Ordinance and each section, sentence, clause or phrase thereof, irrespective of the fact that any one or more section, subsections, sentences, clauses or phrases be declared invalid or unconstitutional.
SECTION 9. Effective Date. Th is Ordinance shall become effective thirty (30) days following its adoption.
SECTION 10. Publication. The City Clerk shall certify to the adoption of this Ordinance.
Not later than fifteen (15) days following the passage of this Ordinance, the Ordinance , or a summary thereof, along with the names of the City Council members voting for and against the Ordinance, shall be published in a newspaper of general circulation in the City of Colton.
PASSED, APPROVED AND ADOPTED by the City Council of the City o f Colton California, at a regular meeting of the City Council held on the 4th day of October, 2022.
______________________________
FRANK J. NAVARRO
Mayor
ATTEST:
______________________________________
CAROLINA R. PADILLA
City Clerk
APPROVED AS TO FORM:
______________________________________
Best Best & Krieger LLP
City Attorney
7.b
Packet Pg. 250
Attachment: Attachment 2_Ordinance O-13-22 (3810 : Second Reading of Ordinance No. O-13-22)