Class Title:
Senior Bus Operator
Class Code:
1322
THE POSITION
Under general supervision, operates transit buses of various sizes on assigned routes, for scheduled pickup assignments, and in accordance with specific manifest instructions; trains bus operators; as needed, schedules and dispatches drivers; when available, assists with office duties including compiling and maintaining information and updating routes; provides safe, secure, comfortable services to users of the City of Commerce's public transit program.
DISTINGUISHING CHARACTERISTICS
Senior Bus Operator is distinguished from Bus Operator II in that the Senior Bus Operator is assigned to cover open and/or vacant routes/assignments as needed. When not covering open routes/assignments, the Senior Bus Operator works in the office answering telephone calls and providing general information; communicating with Drivers/Supervisors using two-way radio/telephone to discuss and/or schedule customer service requests; and trouble-shooting operational problems encountered while providing office coverage and taking the necessary steps to remedy identified problems and coordinate with the Supervisor on problem resolution. These duties occur on a regular basis, while Bus Operator II may perform them sporadically as developmental opportunities.
EXAMPLE OF DUTIES
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Operates a variety of City transit vehicles according to established schedule, assigned routes, and special excursion plans; provides assistance to passengers as needed, and ensures passenger comfort and safety; ensures that clients receive the highest level of customer service possible.
Provides safe, secure, comfortable services to users of the City public transit program including demonstrating courtesy to passengers, sensitivity to passengers with disabilities, providing announcements, responding to question, and providing information, and assisting passengers when needed.
Assists riders to safely board and disembark the vehicle; exits the bus and assists passengers with special needs as required; provides passengers with verbal and written information regarding transit services, destinations, special announcements, and schedules.
Performs daily vehicle inspection and cleaning prior to beginning service; ensures all required written reports are completed and submitted on a daily basis including, inspection reports, incident reports, accident reports, and operational problem reports; reports any operational problems to the supervisor in a timely manner, and complete other reports as required.
Trains bus operators on Department of Transportation rules and regulations, agency policies and procedures, transit routes, vehicles and mountain driving conditions; provides defensive driver training; evaluates bus operators on pre-trip inspections, brake tests and driving performance, Provides general information and determines specific service needs; uses computerized scheduling system and manual system to make transit service reservations.
Assists the Supervisor with preparation of work assignments for transportation drivers; makes adjustments to schedules based on customer calls, trouble-shoots problems encountered while providing service and takes steps to remedy identified problems and coordinate with the Supervisor on problem resolution.
Communicates with drivers using radio & phones to discuss and schedule customer service requests and traffic and scheduling problems; acts as a resource for the drivers via radio to discuss safety and security issues throughout the day.
Maintains records; collects financial and administrative information and assists in compiling data for reports; performs administrative and clerical functions as needed.
Ensures all required written reports are completed and submitted on a daily basis including, inspection reports, incident reports, accident reports, and operational problem reports; reports any operational problems to the supervisor in a timely manner, and complete other reports as required.
Operate a variety of transportation vehicles in accordance with all traffic laws, regulations and procedures; identifies and reports vehicle problems requiring additional maintenance and repair.
Cooperates with the investigation of any customer complaints; completes all required training.
Recognizes, avoids, and reports unsafe acts, conditions, accidents and injuries.
Operates wheelchair lift and bike rack equipment.
Performs related duties as assigned.
MINIMUM QUALIFICATIONS
Education and Experience:
High school diploma or equivalent GED.
AND
Three (3) years of progressively responsible commercial transportation experience with at least one (1) year within the last three (3) years or after serving 2080 hours working as a Bus Operator II with the City of Commerce.
LICENSES, CERTIFICATES AND SPECIAL REQUIREMENTS
Required Licenses or Certifications:
A valid California Class B driver’s license with passenger endorsement and safe driving record is required at the time of appointment and throughout employment.
Special Requirements:
Must be at least 21 years of age.
Must pass a background check.
Must possess and maintain First Aid and CPR certifications.
REQUIRED KNOWLEDGE OF
City policies and procedures.
City, State and federal laws, statutes, rules, codes and regulations governing public transportation programs.
Safe driving techniques in all road conditions.
Safety rules and regulations.
Local and regional geographical area, road systems, City and State traffic regulations and the locations of landmarks and special venues.
Radio and telephone communications protocols.
Customer service techniques.
REQUIRED SKILL IN
Operating public transit vehicles in a safe manner, in compliance with all traffic laws, City policy and procedures, and state and local regulations.
Reacting quickly to situations that could create safety and security problems.
Using courtesy and respect in providing customer service to transit bus riders.
Reading maps and schedule information.
Following verbal and written instructions and procedures closely.
Establishing and maintaining effective working relationships with co-workers and the public.
Reading and interpreting maps, and scheduling effective routing.
Operating a personal computer utilizing standard and specialized software.
Effective verbal and written communication.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit for extended periods of time, climb steps, walk and stand; talk and hear; use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms. The employee is regularly required to bend and twist at the neck, reach with hands and arms. Occasional overhead reaching and lifting up to 50 pounds unaided is required. Specific visual abilities required for this job include close vision, distance vision, normal color vision, and the ability to adjust focus.
Work Environment
Work is performed in a transit vehicle in a traffic environment; incumbents are required to exit the vehicle to assist passengers in heat and inclement or cold weather. Incumbents may be required to work overtime, and evening, weekend, and holiday shifts; must maintain a level of physical fitness to meet departmental standards.
This is a safety sensitive position subject to drug and alcohol testing according to City policy and Federal Transit Administration regulations.
CITY OF COMMERCE
SENIOR BUS OPERATOR
Updated: 07/09/2021 Page PAGE \* Arabic \* MERGEFORMAT 1 of NUMPAGES \* Arabic \* MERGEFORMAT 3