TO: Honorable City Council
FROM: City Manager
SUBJECT: Transportation Operational Report for the 3rd Quarter of Fiscal Year 2024.
MEETING DATE: May 14, 2024
RECOMMENDATION
Receive and file the Transportation operational report year-to-date through March 31, 2024.
BACKGROUND
Staff have prepared a quarterly operational and financial report as part of the City of Commerce Transportation Department’s monitoring process. The quarterly report provides all key stakeholders with route-level statistics, performance measures, financial data, and in-depth trend analysis.
ANALYSIS
Transportation monitors several factors in evaluating the services provided to the public. Key performance indicators record the entire bus system's safety, courtesy, and reliability standards, along with industry-standard measurements that are monitored to assess transit's overall operations. The attached report provides further detail on each performance measure, including a description and analysis to account for the variances between reporting periods.
To accomplish its overall mission, Transportation has the following goals:
Goal 1: Operate a safe transit system.
Goal 2: Provide outstanding customer service.
Goal 3: Operate an efficient transit system.
Goal 4: Operate a cost-effective transit system.
These goals provide a framework for performance indicators to quantify and measure transportation performance. Performance indicators are derived from various data sources, including automatic passenger counters on the buses, computer-aided dispatch/automatic vehicle location (CAD/AVL) systems, ridership, and financial performance data.
The CAD/AVL connects the buses seamlessly with the office scheduling and dispatching software. It automatically collects vital data dispatchers use, such as GPS locations, schedule adherence status, vehicle breakdowns, and emergencies.
The performance indicators are miles between service interruptions, average telephone call hold time, and average cost per vehicle service hour. Additionally, they include a description and analysis to account for variances between reporting periods.
FISCAL IMPACT
There is no impact with this receive and file report.
RELATIONSHIP TO STRATEGIC GOALS
This agenda item relates to the 2016 Strategic Plan - Goal #5: "Implement strategic communication plan for all key stakeholders." The quarterly transportation operational report will provide a monitoring process for all key stakeholders regarding route-level statistics, performance measures, financial data, and in-depth trend analysis.
ALTERNATIVES:
Approve staff's recommendation.
Reject staff's recommendation.
Provide staff with alternate or further direction.
Prepared and recommended by: Claude McFerguson, Director of Transportation Fiscal impact reviewed by: Vilko Domic, Assistant City Manager Approve as to form: Noel Tapia, City Attorney
Respectfully submitted by: Ernie Hernandez, City Manager
CITY OF COMMERCE
AGENDA REPORT
Item No.