2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
ADDENDUM TO THE AGREEMENT
BETWEEN
THE CITY OF COMMERCE and DATA TICKET, INC.
APRIL 8, 2024
This addendum to the Agreement between the City of Commerce (AGENCY) and Data Ticket, Inc. (COMPANY) is to amend and allow for the processing of fines, bail and forfeiture thereof, in connection with the issuance of administrative citations pursuant to AGENCY municipal code and other civil debts as designated and owed to the AGENCY identified in Exhibit “A” (Scope of Services) and “B” (Fee Schedule).
All other terms and conditions of the Agreement remain as originally written.
ACCEPTED: ACCEPTED:
City of Commerce Data Ticket, Inc.
___________________________ ______________________
Signature Signature
___________________________ ______________________
Print Name and Title Print Name and Title
___________________________ ______________________
Date Date
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
Exhibit A – Administrative Citation Processing Scope of Services
ARTICLE I - CITATION PROCESSING
1.1 Referral and Reconciliation: COMPANY shall receive and process citations/debts from AGENCY. COMPANY will provide a reconciliation of the number of citations/debts received from AGENCY.
1.2 Determination of Processable Citations/Debts: COMPANY shall screen each citation/debt referred to it by the AGENCY to determine if the citation/debt is processable.
If the citation/debt is determined by COMPANY to be unprocessable (e.g., essential processing information is missing), COMPANY shall contact the AGENCY for clarification.
COMPANY will be paid the contractual rate hereinafter provided, for citations/debts properly corrected by the AGENCY.
1.3 Collection and deposit of funds: A direct deposit system shall be employed for all funds received for payment of citations/debts. The AGENCY shall have the choice of jointly owning a bank account with the COMPANY or directing the COMPANY to deposit into an AGENCY account. Deposits shall be made directly into the account by the COMPANY for the collecting AGENCY, with the exception of credit card payments made using VISA, MasterCard, Discover and American Express cards belonging to the COMPANY. These payments will be directly deposited into an account held by the COMPANY. Credit card payments are reconciled and remitted on a monthly basis to the AGENCY, but tracked on the citation management software on a daily basis.
Citations/debts paid by credit card are marked “paid” real-time immediately upon authorization, thus affording the citizen the opportunity to make payment at any time and have the payment recognized immediately.
1.4 PAYMENT: If the COMPANY deposits into an AGENCY account, the COMPANY will invoice the AGENCY for services rendered. Payment in full shall be due within thirty (30) days after which interest shall be accrued at the rate of 6% (or lower if statutes, rules or regulations prohibit this rate). If the COMPANY deposits into an account held jointly between the AGENCY and the COMPANY, the COMPANY shall reconcile the account the month following the banking activity, disperse all revenue due the AGENCY, the COMPANY, any tax liability and all refunds and send all supporting documentation to the AGENCY for its records.
1.5 Delinquency Notices for Administrative Citations/Debts: In accordance with AGENCY ordinance, delinquency notices will be sent to patrons who are not in compliance and have not paid the fines in full. These notices will indicate future actions to be taken in order to collect the fines owed the Agency.
1.6 Franchise Tax Board Interface: The Franchise Tax Board Interagency Intercept Program will be used as the next collection step in the process. A notice merging all 2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
debts owed the AGENCY will be sent to the patron showing the total amount due the AGENCY for Administrative Citations/Debts and demanding payment. If payment is not received in full, social security numbers will be attached to each debt and the debt will be placed with the Franchise Tax Board for collections.
1.7 Administrative Review and Hearing: The COMPANY or the AGENCY may schedule administrative hearings to respond to patrons wishing to contest their citations and offers the option to perform and administer those hearings. The COMPANY will provide a web site for appeal and toll-free numbers for appellants. The COMPANY or the AGENCY will correspond with appellants and notify them of decisions; maintain records of dispositions and appeal paperwork and refer all paperwork to Court if required. The COMPANY shall not be responsible for the AGENCY'S failure to provide correct or timely infraction information. The AGENCY shall be responsible to pay the $25.00 court-filing fee if the administrative hearing decisions are overturned by the court.
1.8 Citations Disposed of by Hearing/Court: The COMPANY may be required, as a result of court action, to reduce or cancel, on an individual basis, citations which have been referred to it. COMPANY shall be paid the contractual rate hereinafter provided for processing the citation regardless of the outcome of court action. COMPANY will maintain records indicating any reduction or cancellation of administrative citations as a result of review/hearing/court action. Citations that are dismissed as a result of review/hearing/court decision will have the dismissal processed by the COMPANY promptly after receipt from the review/hearing/court.
1.9 Suspension of Processing: COMPANY will suspend processing on any citation/debt referred to it for processing upon written notice to do so by an authorized officer of the AGENCY. COMPANY will promptly return any citation/debt or facsimile properly requested by the AGENCY. COMPANY will maintain records indicating any suspension of citation/debt as a result of AGENCY'S request. COMPANY shall be paid the contractual rate hereinafter provided for processing the citations/debts suspended by the AGENCY.
1.10 Payments by U.S. Mail: It is the patron’s responsibility to ensure that payments are received on or before the date due. The date received by the COMPANY will be the criteria to establish any delinquent fees due.
1.11 Citation System Master File Update: COMPANY will regularly update the citation/debt master file for new citations/debts, payments, reductions, cancellations, dismissals and any other pertinent data.
ARTICLE II - PAYMENT PROCESSING
2.1 Disposition Processing: COMPANY will maintain all citation/debt dispositions for a minimum of two (2) years. Closed citations/debts will remain on-line for a minimum of two (2) years for research and statistical purposes.
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
2.2 Payments Processing: COMPANY shall process citation/debt payments on a regular basis. Payments shall be immediately posted in one (1) of three (3) following categories:
"Regular Payments" are citations/debts with the correct amount due, paid on or before the due date. This includes payments properly complying with the first Delinquent Notice. "Partial Payments" are citations/debts where payment is less than the total amount of due. .
"Appeal Requests" including payment are all requests for administrative/court hearings. These requests are sorted so that the payment submitted is immediately posted, an appeal hold is placed on the citation and if needed the original citations and backup documents are retrieved for the appeal to be heard.
2.3 Miscellaneous Letters Processing: COMPANY will receive and review all miscellaneous correspondence. These are generally letters requesting, refunds, voids, or otherwise setting forth complaints. These letters will be researched by COMPANY and may be forwarded to the AGENCY for proper follow-up.
2.4 Batching Procedures: COMPANY shall maintain effective procedures of internal control. Such procedures shall involve reconciliation of all payments received using generally accepted accounting principles. After proper reconciliation, deposit slips shall be prepared for and deposits made at the appropriate bank, including an itemized listing of all batch numbers included in the deposit. Citation payment documentation shall be scanned into the System and retained for a minimum of two (2) years.
2.5 Cash Payments: COMPANY shall maintain an effective method of handling cash payments. All cash received through the mail, shall be logged in a cash journal.
Thereafter, effective internal control procedures shall be implemented to reconcile such payments using generally accepted accounting principles.
2.6 Deposits: All deposits shall be made daily, subject to regular banking hours.
Deposits shall be itemized and detailed information will be captured regarding submitted funds. Deposit slips shall be prepared in duplicate, allowing one (1) copy for the bank and one (1) copy for the COMPANY. If the bank account is held jointly, COMPANY shall perform all reconciliation, refunds and cut all checks. This information shall be available for AGENCY review. Deposits shall be directly deposited into the AGENCY'S designated bank account, either jointly held with the COMPANY or individually held by the AGENCY.
If the AGENCY holds the account individually, it will supply deposit slips and an endorsement stamp to COMPANY. In this case, COMPANY shall only have the capability to make deposits on behalf of the AGENCY.
2.7 Revenue Report: A monthly revenue report will list all revenues received during the preceding month.
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
ARTICLE III – WEB SITE
3.1 Citation Management Web Site: The COMPANY offers a web site for AGENCY review of its database, including all citations/debts and information relating to changes in status.
3.2 Citizen Web Site Access: When the AGENCY has web site access, citizens who receive citations/debts will be able to access the web site to review their individual citations/debts and pay on-line.
3.3 Web Site Interaction: The web site may be “view only” or “interactive”, for the AGENCY depending on requirements of the AGENCY.
3.4 Web Site Reports: Web site reports are available to the AGENCY on a daily, (24/7) schedule.
3.5 Web Site Use: User ID’s and passwords will be assigned to the AGENCY.
ARTICLE IV - GENERAL
4.1 Public Inquiries: The COMPANY will respond to reasonable inquiry by telephone or letter of a non-judicial nature. Inquiries of a judicial nature will be referred to the AGENCY for determination.
4.2 COMPANY Limitations: COMPANY will not take legal action or threaten legal action in any specific case without AGENCY'S prior approval.
4.3 Use of Approved Forms: AGENCY shall have the right to reasonable approval of all forms, delinquency notices, and correspondence sent by the COMPANY. These must conform to State and local law.
4.4 Books and Records: COMPANY will maintain adequate books or records for administrative citations issued within the AGENCY'S jurisdiction and referred to COMPANY for processing. Such books or records, and related computer processing data, shall be available for reasonable inspection and audit by AGENCY at the COMPANY'S location at reasonable times upon adequate prior notice to COMPANY.
4.5 Ownership: All reports, information, and data, including but not limited to discs, or files furnished or prepared by the COMPANY or its subcontractor (collectively the "Materials") are and shall remain exclusively the sole property of COMPANY, and the AGENCY shall acquire no right or title to said Materials. All computer software and systems, related automated and manual procedures, instructions, computer programs, and data storage media containing same, and written procedures performed hereunder (collectively the "System") are and shall remain exclusively the sole property of COMPANY, and the AGENCY shall acquire no right or title to said Systems. 2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
4.6 Property of AGENCY: All documents, records, discs, files and tapes supplied by AGENCY to COMPANY in performance of this contract are agreed to be and shall remain the sole property of AGENCY. COMPANY agrees to return same promptly to AGENCY no later than sixty (60) days following notice to the COMPANY. The AGENCY shall make arrangements with COMPANY for the transmission of such data to the AGENCY upon payment to COMPANY of any open invoices and the cost of copy and delivery of such information from COMPANY'S computer facilities to AGENCY'S designated point of delivery.
4.7 Confidentiality: In order to enable COMPANY to carry out its work hereunder, to some extent it will have to impart to the AGENCY'S employees information contained in the Materials and Systems (collectively the "CONFIDENTIAL DATA"). The AGENCY agrees that information contained in the data that was marked in writing as "CONFIDENTIAL", "PROPRIETARY" or similarly, so as to give notice of its confidential nature, when submitted to the AGENCY by COMPANY shall be retained by AGENCY in the strictest confidence and shall not be used or disclosed in any form except in accordance with paragraph 4.8 herein below. The AGENCY recognizes that irreparable harm could be occasioned to COMPANY by disclosure of CONFIDENTIAL DATA, which is related to its business, and that COMPANY may accordingly seek to protect such CONFIDENTIAL DATA by enjoining disclosure.
4.8 Consent For Disclosure: No report, information, data, files, or tapes furnished or prepared by COMPANY or its subcontractors, successors, officers, employees, servants, or agents shall be made available to any individual or organization without the prior written approval of AGENCY other than individuals or organization who are reasonably necessary to properly effectuate the terms and conditions of this agreement. This NonDisclosure obligation shall survive the Termination of this Agreement.
4.9 COMPANY Files: COMPANY shall maintain master files on citations referred to it for processing under this Agreement. Such files will contain records of payments, dispositions, and any other pertinent information required to provide a reasonable audit trail.
4.10 Storage for AGENCY:
A. COMPANY agrees to scan original citations/debts and have such information available on the citation management system for a minimum of two years, to permit AGENCY retrieval of such information. AGENCY relieves COMPANY of all liability costs associated with data released by AGENCY to any other person or entity using such data.
B. Subsequent to the termination of the contract, COMPANY will return a file containing all data belonging to the AGENCY.
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
ARTICLE V – ADDITIONAL SERVICES
5.1 Other Collections: COMPANY shall, at the direction of the Agency refer designated debts to a Third Party Collection Agency.
5.2 Postal Rate Increase: The COMPANY will maintain auditable records to document the COMPANY'S actual postage costs associated with the mailing of delinquency notices for unpaid citations and for other mailings related to the processing of correspondence. If there is a postal increase, that increase will be invoiced effective on the date that the postal rate increase goes into effect.
ARTICLE VI - REPORTS
6.1 Periodic Reports: COMPANY will provide reports to AGENCY the month following the month in which activity has been reported. The reports will track activities relating to performance under this Agreement. Among the reports which COMPANY may/will provide are the following:
A. Report of Revenue Collected for Period
B. Report for Citations/Debts Issued for Period
C. A balanced summary report for issuing AGENCY providing the status of all citations/debts at the beginning of the period, current period activity, and at the end of the period.
D. A report for issuing AGENCY identifying individuals owing the AGENCY selected amounts.
E. A report for issuing AGENCY identifying the citations/debt issued, location, violation by each officer.
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
Exhibit B – Administrative Citation Processing Fee Proposal Description of Service Cost
Model 1
Cost
Model 2
Manual Administrative Citation Processing
Services for the above-mentioned items include:
On-site data entry of manually written citations performed within 48 hours of receipt
On-site quality assurance verification of manually entered citations Scanning of all manually written citations onto our network for storage and ease of retrieval
Bi-monthly shredding of manually written citations
**$13.00
per
citation
$6.00 per
citation
Electronic Administrative Citation Processing:
Services for the above-mentioned items include:
Automated citation transmission into Data Ticket’s Citation Management Solution 24/7
Automated confirmation email detailing successfully transmitted citations
Automated transmission of photos attached to citations $11.00
per
citation
$4.00 per
citation
Semi-Custom Noticing:
Services for the above-mentioned items include:
A single Courtesy Notice printed on an 8 ½ x 11” piece of paper and provided in a window envelope will be sent to the responsible party
All notices are attached to the citation online and are viewable via the web
All notices sent via 1st Class Mail
All notices include a return envelope in which the responsible party may submit payment
This cost will increase as the US Postal Service increases the 1st Class postage rate
Notices will be sent daily, Monday - Friday
Included $0.80 per
notice
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
Description of Service Cost
Model 1
Cost
Model 2
Additional Correspondence
Services for the above-mentioned items include:
Courtesy Notice per the City’s requirements
$1.25 per
letter
$1.25 per
letter
Delinquent Collections
Services for the above-mentioned items include:
In addition to the 1st Courtesy Notice, two additional notices will be sent to the responsible party, at a time frame to be defined by the Agency
Notices will include a return envelope in which the responsible party may submit payment
Notices will be sent via 1st Class Mail, for which Data Ticket will be responsible
A citation is considered delinquent at Cite Date plus 31 days All notices are sent via First Class mail and all notices are printed on an 8 ½ x 11” sheet of paper and folded into a window envelope; in addition, a window envelope is provided for the recipient to return payment
All notices are attached to the citation online and are viewable via the web
Notices will be sent via 1st Class Mail, and Data Ticket will be responsible for the cost incurred
Notices will be sent daily, Monday - Friday
If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this fee
Included 26% of
revenue
collected
Adjudication Holds and Scanning
Services for the above-mentioned item include:
Data Ticket will accept Hearing Requests on behalf of the Agency Dependent on the Agency’s choice, Data Ticket will either review and approve the Hearing Request or provide the documentation received to the Agency for its decision
If the Request is accepted, Data Ticket’s Adjudication Department will place the citation on an Administrative Hearing Request Hold and scan all received documentation into the Solution so it is displayed on the web for the Agency’s Staff and the Hearing Officer
Included $.50 per
hold
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
Description of Service Cost
Model 1
Cost
Model 2
Disposition Entry
Entry of the hearing disposition into the web based Solution for future reference and tracking
Included $1.00 per
entry
Adjudication Letters
Services for the above-mentioned item include:
For each request received, Data Ticket will send a semi-custom Hearing Approval Letter and a Schedule letter or it will send a Semi-Custom Denial Letter
Once the Hearing has been held, Data Ticket will send a semicustom disposition letter to the Appellant detailing the Hearing Officer’s findings
All Letters are sent via First Class mail and all Letters are printed on an 8 ½ x 11” sheet of paper and folded into a window envelope; in addition, a window envelope is provided for the recipient to return payment
All Letters are attached to the citation online and are viewable via the web
Letters will be sent via 1st Class Mail, and Data Ticket will be responsible for the cost incurred
Should the Agency request Letters to be sent via Certified Mail, Data Ticket will arrange this at a cost of $5.00 per Letter Letters will be sent daily, Monday - Friday
Included $1.25 per
letter
Administrative Hearings
Services for the above-mentioned item include:
Data Ticket’s independent, certified, insured hearing officers will be provided to perform in-person, phone, and written hearings, as required by the Agency
Each hearing request will be reviewed, heard or read, and all required research will be performed
The Hearing Officer will enter a judgment into the Citation Processing System for viewing by the Agency, Appellant and Data Ticket
The City will incur costs associated with mileage
Data Ticket will work with the Agency to arrange for the use of a conference room at a Agency location or the Agency may elect to have citations heard at a centralized location within the County $85.00 per
hour
$85.00
per hour
Certified Letters – Optional
Per certified mailing
$5.00 per
letter
$5.00 per
letter
Franchise Tax Board SSN Look-up
Services for the above-mentioned item include:
This fee will be assessed to lookup a social security number associated with a particular registered owner and address This charge is charged per unique SSN, not per citation $2.00 per
unique
SSN
$2.00 per
unique
SSN
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
Description of Service Cost
Model 1
Cost
Model 2
FTB Collections
Services for the above-mentioned item include:
This fee is charged if a citation is paid at the Franchise Tax Board This charge is not combined with any other charge; for example if a citation is rolled to delinquent status and paid at FTB, only the 15% of revenue collected will be charged
Data Ticket will send a custom FTB Notice to the Patron as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail
All notices are attached to the citation online and are viewable via the web
Data Ticket will pay for the Agency’s cost to participate in the FTB program; annually, FTB will send an invoice to the Agency for the number of debts placed at FTB; the Agency will simply provide this invoice to Data Ticket and Data Ticket will pay it in full If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the collection fee
Data Ticket will send an FTB Notice to the Patron as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail
15% of
revenue
collected
15% of
revenue
collected
Advanced Collections Legal Action Not Required
Services for the above-mentioned item include:
This fee is charged if a citation is paid at Advanced Reporting Collections
This charge is not combined with any other charge; for example if a citation is rolled to delinquent status and paid at Collections, only the 30% of revenue collected will be charged
30% of
revenue
collected
30% of
revenue
collected
Joint / Escrow Banking Services
Services for the above-mentioned item include:
Daily deposits of funds to the Agency’s escrow account Online, real-time reconciliation reports that tie directly to the bank statement
Processing of all credit card charge-backs and Insufficient Funds Month-end reconciliation of all funds collected
Payment of Data Ticket’s invoice
Disbursement of the net remittance to the Agency
Scanning of all payments directly to joint bank account daily using remote check deposit
The Agency will be responsible for the purchase of banking supplies, including checks and endorsement stamps; these fees typically run $200.00 per year
$150.00
per
month
$150.00
per
month
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
04/08/2024
Description of Service Cost
Model 1
Cost
Model 2
Charge-backs and NSF’s – Joint Escrow Only
Services for the above-mentioned item include:
Data Ticket will process credit card charge-backs and NSFs when notified of each occurrence
Once processed, Data Ticket will send a custom letter to the individual detailing the returned item and the amount due on the citation
Included Included
Refunds – Joint Escrow Only
Services for the above-mentioned item include:
Data Ticket will process refunds when notified of each need In the event the utilizes Joint Banking Data Ticket will verify, generate and send each refund due
Refunds will be issued weekly
Refunds will be sent weekly via 1st Class Mail
Included Included
Monthly Minimum
A minimum fee of $200.00 will be charged on a monthly basis if services do not reach this level
$200.00 $200.00
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
PROPOSAL FOR THE CITY OF COMMERCE – SERVICES INCLUDED AT NO
ADDITIONAL COST
04/08/2024
Online Access for the Agency’s Patrons: Included
The Agency’s Patrons will have the ability to perform the following functions online:
View real-time citation(s) data
Pay for a single or many citation(s)
Request an Administrative Hearing and attach up to three documents supporting their position (optional)
Print a receipt
View pictures of the citation taken by the issuing officer (if the Agency allows) Online Access for the Agency’s Staff: Included
Access to the Agency’s data is based on unique usernames and passwords assigned to each individual who requires access to the system. Data Ticket does not limit the number of individuals who have access to the system and the number and types of access can change at any point with a simple email request to Data Ticket.
Our Solution is setup to maintain a complete audit trail for each and every transaction in the system so that the username is displayed next to every transaction in the system, indicating who performed the transaction and when.
Dependent on the access rights provided to each Agency Staff member, the following capabilities are available:
View real-time citation(s) data, including pictures taken by the Issuing Officer Accept payment via VISA, MasterCard, Discover and American Express credit/debit cards
Accept payment via Cash, Check or Money Order
Process NSFs and Refunds
Reduce or increase violation amounts, dismiss citations, void citations and place a citation on hold
Change citation data, including violations, date, time, location, comments, and others View the complete reason for a Hearing Request and supporting documentation provided by the Appellant directly online
Edit Appellant information
Upload disposition documents sent to the Agency via US Mail Add a note to a citation and see all comments added to the citation Print a receipt
Conversion: Included
Data Ticket will convert the citations currently with the Agency’s existing vendor at no cost to the Agency
2603 Main Street, Suite 300
Irvine, CA 92614
949 428-7241 - Phone
[email protected]
PROPOSAL FOR THE CITY OF COMMERCE – SERVICES INCLUDED AT NO
ADDITIONAL COST
04/08/2024
Reporting: Included
Data Ticket offers 23 reports online for our Clients to generate, print and re-print 24/7.
We provide real-time reports that can be generated for any timeframe required and we provide pre-processed/month-end reports that reflect the month-end view of data. All reports are available online and because we do not purge data unless specifically requested to do so by a Client, the data is available as long as the Agency is a Client. All reports are generated in HTML so our Clients can copy and paste the data into Excel for data manipulation purposes.
If the Agency were to request a report that was not already available, Data Ticket would work with the Agency to design the report and provide it to the Agency at no cost.
Manual Payment Processing: Included
Manually received payments (checks, cash, money orders and credit card payments sent via US Mail) are received at our PO Box in Newport Beach where a bonded and insured courier picks up the mail daily and delivers it to our Newport Beach office On-site Mail Department opens, sorts and batches the payments before providing them to our on-site Data Entry Department
After double-blind entry of each payment, the citations are updated by our Quality Assurance team
Payments are then provided to our Accounting Department where daily deposit slips are completed and provided to a bonded, insured courier who takes them to the bank Customer Service: Included
Data Ticket provides a live, bi-lingual, on-site Customer Service Department that is fully trained to answer questions related to citation issuance, payment, adjudication, fix-it tickets, sign-offs, FTB, advanced credit reporting collections and more All calls are recorded to quality assurance and recordings can be sent to the Agency at any time for review.
Data Ticket’s IVR is bi-lingual and accessible via several toll-free numbers; the IVR provides real-time information to the caller regarding current status, including the amount due
The IVR accepts VISA, MasterCard, Discover, and American Express Web Presence: Included
Data Ticket’s Solution is 100% web-based and Section 508 Compliant and is provided at: www.CitationProcessingCenter.com; this is a generic website in the sense that it is not Agency branded. This website allows for the Agency and the Agency’s Patrons to access citations online
If the Agency prefers to have an Agency branded website, one in which the look and feel mimics that of the Agency’s website, Data Ticket can and will provide this feature to the Agency.
2603 Main Street, Suite 300
Irvine, California 92614
949-428-7241
ClientServices.com
CITY OF COMMERCE
SERVICE & FEE SCHEDULE AMENDMENT
AS OF APRIL 8, 2024
Proprietary and Confidential to Data Ticket, Inc. Phone: 949 428 7241 Fax: 949 281 3195
Credit / Debit Card Processing $3.50 per transaction
Data Ticket is PCI Compliant and provides for the ability to pay via Visa, MasterCard, Discover, and American Express on our website, www.CitationProcessingCenter.com, via our toll-free, bi-lingual Customer Service Representatives, and via our toll-free, bi-lingual IVR Solution There is no charge to the Agency for credit / debit card processing; however, the Patron is charged $3.50 per transaction; this means the Patron can pay for a single or many citations at once and incur a single $3.50 fee Payment Plan Processing variable cost
An administrative fee will be assessed to Patrons or the City (if they wish to pay in lieu of the Patron paying) who wish to participate in a payment plan This fee will cover the cost of the payment plan initiation, and the cost of a confirmation letter that is sent to the Patron confirming the details of the payment plan
The Agency will have the ability to determine whether Payment Plans are accepted and, if so, what the parameters for payment will be Credit Card Chargeback Processing $33.50 per transaction If a chargeback occurs, a fee will be charged to the Patron for the processing of the chargeback
No fee will be charged to the Agency
Cost Increases:
Postal Rate Increase Offset – If postal rates increase during the term of the agreement, fees to DTI shall be raised immediately to offset the effect of the actual postal rate increase.
CPI Increases – There will be NO CPI increases for the duration of the agreement