Transportation
Department
Operational Report
Fiscal Year 24/25
First Quarter
Claude McFerguson
Director of Transportation
INTRODUCTION
The City of Commerce Transportation Department staff has created the following operational report that shows the department's performance.
This working document shares information about the number of people using the transportation services, how well the services are performing, financial details, and detailed trend analysis. It is designed to inform everyone with easyto-read, accessible, and transparent information.
The Transportation Department evaluates the services it provides to the public by monitoring various factors. Key performance indicators track the safety, customer service, and reliability of the entire bus system, along with industrystandard measurements to assess overall transit operations.
To accomplish its overall mission, Transportation has the following goals:
Goal 1: Operate a safe transit system.
Goal 2: Provide outstanding customer service.
Goal 3: Operate an efficient transit system.
Goal 4: Operate a cost-effective transit system.
These goals provide a framework for
performance indicators to quantify and
measure transportation performance.
Performance indicators are derived from
various data sources, including automatic
passenger counters on the buses, computeraided dispatch/automatic vehicle location (CAD/AVL) systems, ridership, and financial
performance data.
The CAD/AVL connects the buses seamlessly with the office scheduling and dispatching software. It automatically collects vital data dispatchers use, such as GPS locations, schedule adherence status, vehicle breakdowns, and emergencies.
The following report details each performance measure, including a description and analysis to explain differences between reporting periods.
Transit
Ridership
Increased
by 6%
When
Compared
to Last
Fiscal
Year, and
DAR
Increased
by 2%
Budget: The Transportation Department remained within
budget thus far for Fiscal Year 2024/2025.
Funding Source: The transit fiscal impact on the general fund is 15%, with 85% of funding coming from Federal and State subsidies.
Liquid to Compressed National Gas (LCNG) Station:
The total accumulated surplus revenue to date is $3,375,810.
Electric Vehicle (EV) Charging Station: The total
revenue thus far for Fiscal Year 2024/2025 was $1,175.
Fuel Use Summary Report: The City's fuel usage is
increasing by 0.05%.
Ridership: City buses transported 147,500 passengers for the first quarter of Fiscal Year 2024-2025. This fiscal year, transit ridership is increasing at a rate of 6%, and Dial-A-Ride ridership is increasing at a rate of 2%.
Total Revenue Miles: Due to increased ridership, Dial-ARide mileage is rising by 3.8%. In contrast, Transit mileage is expected to drop by about 18% this year because of reduced weekend service. The department made specific changes in response to low ridership and has received no complaints regarding these changes.
Total Revenue Hours: Hours are expected to adjust per the above service changes and other metrics.
Over Time: Overtime hours for administrative staff have decreased by 32.6%. The City has filled all bus operator positions and reduced weekend Transit service, resulting in a 7% decrease in overtime for operations. In contrast, overtime hours in the maintenance division have increased by 8.5% due to staff on leave, mandatory training, and special projects.
Accidents & Breakdowns: During the first quarter, CC
Transit had two preventable vehicle accidents and eight total vehicle breakdowns.
Telephone Activity: Staff answered approximately 8,967
phone calls from the public, an average of 2,989 monthly and 149 calls on any weekday.
Customer Service: Out of the 147,500 passengers
transported during this period, CC Transit received two service complaints, resulting in a 99.99 % customer satisfaction ratio based on total ridership for the quarter.
Operational Report 3
REVENUE FUNDING SOURCE REPORT
REVENUE FUNDING FY 24/25 ACCOUNT # Received DATE YTD
Proposition "A" Local Return 57-5100-30120 $128,043 29-Oct-24 $128,043 Proposition "C" Local Return 57-5100-30121 $127,182 29-Oct-24 $127,182 Proposition "A" Discretionary FAP 57-5100-30123
Proposition "C" Discretionary Foothill Mitigation 57-5100-30125 $11,627 28-Oct-24 $11,627 TDA Article 4 + Interest 57-5100-36002 $128,714 22-Oct-24 $128,714 LTF/Transportation Development Act (TDA) Article 3 57-5100-36003 TDA - State Assistance Funds (STA) 57-5100-36004 $22,086 11-Sep-24 $22,086 Senate Bill 1 (SB1) State Transportation Assistance 57-5100-36006.14146 $16,918 11-Sep-24 $16,918 Senate Bill 1 (SB1) State Of Good Repair (SGR) 57-5100-36006.14147 $3,434 10-Sep-24 $3,434 Proposition "A" 40% Discretionary Zero Fare 57-5100-36122 $793,889 28-Oct-24 $793,889 Proposition "C" Discretionary - Base Restruction 57-5100-36124 $144,312 28-Oct-24 $0 Proposition "C" 5% Security 57-5100-36127 $37,778 28-Oct-24 $37,778 Proposition "C" MOSIP 57-5100-36128 $54,960 28-Oct-24 $54,960 Measure "R" 20% Bus Operations 57-5100-36130 $151,294 28-Oct-24 $151,294 Measure "R" Local Return 57-5100-36131 $65,872 30-Sep-24 $65,872 Measure "M" Local Return 57-5100-36136 $203,276 30-Sep-24 $203,276 Measure "M" 20% Operations 57-5100-36137 $150,708 28-Oct-24 $150,708 FTA On Demand Transit Software Tech 57-5100-36223
FTA Bus Service and Operating Equipment 57-5100-37507 $66,060 11-Oct-24 $66,060 FTA Comprehensive Operational Analysis 57-5100-37507.14148 $14,777 11-Jul-24 $14,777 FTA Transit Facility at CREA Site 57-5100-37507.14151 $146,728 11-Jul-24 $146,728 FTA CRRSA Funds 57-5100-37511 $434,328 11-Jul-24 $434,328 FTA ARPA Funds 57-5100-37512 $243,573 11-Oct-24 $243,573 Proposition "A" Exchange 57-5100-39101 $1,333,333 19-Aug-24 $1,333,333 Totals $4,134,580
"One of the deep secrets
of life is that all that is
worth doing is what we do
for others."
Lewis Carroll, Writer and
Mathematician