TransTrack Systems Agreement – Fourth Amendment
PROFESSIONAL SERVICES AGREEMENT
FOURTH AMENDMENT
This Fourth Amendment to the Professional Services Agreement (“Agreement”) is made effective July 1, 2025, by the City of Commerce, a municipal corporation (“City”), and TransTrack Systems Incorporated (“Consultant”).
RECITALS:
A. City and Consultant previously entered into an Agreement dated August 17, 2012, for services related to providing ongoing technical assistance, training, and maintenance support for the City’s Transit Business Software Intelligent System, and amendments to that Agreement (if any), and
B. On July 6, 2021, the City and Consultant entered an updated maintenance, software specifications, and support Agreement for ongoing technical assistance, training, and maintenance support for the City’s Transit Business Software Intelligent System.
C. The First Amendment was approved on June 28, 2022.
D. The Second Amendment was approved on June 27, 2023.
E. The Third Amendment was approved on August 13, 2024.
F. By this Fourth Amendment, the City and Consultant desire to renew the terms and conditions of the updated Agreement.
AGREEMENT:
NOW THEREFORE, the City and Consultant agree as follows:
1. In accordance with Article IV Section 6 of the current End User License, upon notice prior to the expiration of the current term of the license accompanied with payment for renewal, the City of Commerce will be able to continue to use the proprietary Software, TransTrack Manager ®.
2. The renewal fee is $51,149.00 for the continued level of support specified in the City’s End User License, as amended herein.
3. Once this Amendment is fully executed by TransTrack Systems, Inc. and the City of Commerce and TransTrack has received the $51,149.00, the payment will TransTrack Systems Agreement – Fourth Amendment
renew the End User License for the Fiscal Year 2026, July 1, 2025, to June 30, 2026.
No Further Modification: Except as set forth in this Fourth Amendment, all the terms and provisions of the Agreement, including prior Amendments (if any), shall remain in full force and effect.
IN WITNESS WHEREOF, for good and valuable consideration, the receipt and sufficiency of which is acknowledged by both City and Consultant, City and Consultant have executed this Second Amendment to the Agreement as of the date written above.
City: City of Commerce
Signature: _________________________
Name: Ivan Altamirano, Mayor
Date: _________________________
APPROVED AS TO FORM:
Signature: _________________________
Name: Noel Tapia, City Attorney
Date: _________________________
Attest:
Signature: __________________________
Name: Lena Shumway, City Clerk
Date: __________________________
TransTrack Systems Agreement – Fourth Amendment
Consultant: TransTrack System Incorporated
Signature: ___________________________
Name / Title: ___________________________
Date: ___________________________
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 1 | 14 Proprietary & Confidential May 1, 2025
Claude McFerguson
Director of Transportation
City of Commerce Municipal Bus Lines
2535 Commerce Way
Commerce, CA 90040
Subject: Renewal of End User License Maintenance & Support Agreement Dear Mr. McFerguson,
In accordance with Article IV Section 6 of the End User License Maintenance & Support Agreement (License), City of Commerce Transit has the opportunity to renew their License when this letter is signed by a duly authorized representative and returned no later than June 30, 2025.
Exhibit F of the License provides the range of fees which may be charged by TransTrack Systems, Inc. for the renewal of the Maintenance and Support portion of the License. Your annual Maintenance and Support fee for Fiscal Year 2026, is $35,900. This fee is for the level of support specified in your License and as amended herein. Any services requested other than those set forth in the description of Maintenance and Support will be subject to an additional fee.
Upon receipt of the signed letter, TransTrack Solutions Group will issue an invoice for the annual Maintenance and Support fee. Once payment has been received, your agency will effectively have renewed their License, subject to all other terms and conditions of the License remaining the same, as amended herein, for the Fiscal Year 2026 term.
Additionally, City of Commerce desires to add functionality to their TransTrack Manager® product.
The additions are described in Exhibit A, attached to this renewal letter. The one-time services cost will be billed per the milestones associated with each task listed in Exhibit A. The annual maintenance of $5,789, for these additions, is included in the annual Maintenance and Support fee for Fiscal Year 2026.
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 2 | 14 Proprietary & Confidential Amendments to the License, agreed upon by the execution of this letter are:
1. Article IV, Section 6
a. “This contract may be terminated for convenience on the last day of the month following a minimum period of 90 (ninety) days notice.”
2. Exhibit F
a. “Annual Maintenance and Support Fee for 07/01/2025 to 6/30/2026: $35,900”
3. Exhibit C
a. “Incorporates the contents of Exhibit A of this document” All other terms and conditions of the License shall remain in full force and effect. 5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 3 | 14 Proprietary & Confidential Customer service made the following updates during 2024:
1. Invested in and launched a new ticketing platform, FreshService, to enhance user experience when submitting any help requests
2. Modified customer service business day hours to be 8:00 a.m. – 6:00 p.m. EST TransTrack Systems, Inc. made the following updates to its proprietary software TransTrack Manager® during calendar year 2024:
1. Monthly Service Reconciliation Report – added grand totals to the bottom of the report for scheduled, modified and actual hours and miles
2. Update to Subfleet Look-up view – added fields for estimated cost and capital responsibility for NTD reporting. These fields populate the NTD A-35 Service Vehicle Inventory report
3. Update to Safety & Security views – separated the assault reporting section to allow for assault reporting NTD compliance
4. Update to NTD A-30 Revenue Vehicle Inventory report – updated the layout of the report to reflect the layout in TrAMS and to improve readability
5. Plan Actions / Close the Month for all Modules – modified the month filter to include yearto-date through “month,” eliminating the need to reclose individual months
6. The help request window now includes a subject line
7. APC data views – added filters for Trip ID and Stop ID to improve functionality
AGREED AND ACCEPTED
TransTrack Systems®, Inc. City of Commerce
By: By:
Name: Paola Realpozo Name:
Title: General Manager Title:
Date: Date:
By: By:
Name: Yoshiro Nakasato Name:
Title: Finance Manager Title:
Date: 05-01-2025 Date:
05/02/2025
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 4 | 14 Proprietary & Confidential Exhibit A
April 22, 2025
To: Claude McFerguson
Executive Director
City of Commerce
Subject: Quote #35479917369 – PTASP, GMV OTP Import, Feedback Notification & TAM Module TransTrack Solutions Group (“TTSG”) is pleased to share the following quotation for your review.
Please reach out to me with any questions you may have.
If this quotation is acceptable to the City of Commerce, please have a duly authorized representative sign “Attachment C” and return the full quotation copy to me and Paola Realpozo, General Manager of TTSG ([email protected]). Alternatively, you may provide a Purchase Order in lieu of this letter assuming all other terms and conditions from the End User License Agreement remain intact.
Sincerely,
Susann Poggioli
Account Executive
480.206.1001
[email protected]
TransTrack Solutions Group
Attachments:
Attachment A – Description of Services
Attachment B – Price Quote & Payment Terms
Attachment C – Authorization to Begin Work
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 5 | 14 Proprietary & Confidential Attachment A – Description of Services
Scope of Work – PTASP Module
City of Commerce desires to add the PTASP module to their TransTrack Manager® instance. The PTASP module includes an enhanced Safety & Security Events view to include a PTASP safety classification.
It also includes the Risk Assessment Matrix and System Hazards views, which allows for the establishment of your risk matrix and recording of system hazards. TransTrack staff will work with Commerce staff to establish your risk matrix for recording all system hazards.
The PTASP target report is also included for safety reporting.
TransTrack staff will work with the City of Commerce to set-up the system hazard matrix view for the PTASP module, provide training documentation and virtually train staff on the use of the module.
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 6 | 14 Proprietary & Confidential Project Acceptance Criteria and Payment Milestones
1. Completion of set-up work | 50% Services + 100% Annual Subscription
2. Completion of training materials and training | 50% Services 5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 7 | 14 Proprietary & Confidential Scope of Work – GMV OTP Import
City of Commerce desires to add an import of their OTP data from GMV. TransTrack staff will create an import of the OTP data from GMV into TransTrack Manager®. The import also includes stop sequence data to identify timepoints for the OTP data.
TransTrack staff will work with City of Commerce staff to establish the parameters in TransTrack Manager to monitor their on-time performance (OTP) data.
The raw data will be stored in the Daily On-Time Perf. Monitoring view. City of Commerce will have access to the AVL analytics platform, which displays the OTP data in multiple ways. Additionally, there are OTP reports in the Operations Reports view, including by employee and route. City of Commerce may choose to enter their OTP target in TransTrack Manager® to measure their results by.
Project Acceptance Criteria
1. Completion of import work
2. Completion of set-up work
3. Completion of training materials and training
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 8 | 14 Proprietary & Confidential Scope of Work – Feedback Notification
City of Commerce desires to have a notification automatically sent when a feedback record is not responded to by a supervisor within a certain number of days.
TransTrack staff will create the notification based on the Date of Response field in the Daily Customer Feedback (Commerce) view. If there is not a date entered in the Date of Response field, within the set number of days, from the Date of Referral selected staff will receive an email notification alerting them a supervisor has not responded to the feedback.
Upon the approval of this quote, TransTrack staff will work with Commerce staff to determine how the notification should be formatted as well as the number of days to use to trigger the notification.
Additionally, TransTrack will upgrade City of Commerce’s feedback view to include logs of the Customer Service Comments and Supervisor Response fields. The log will provide a history of what is recorded, by whom with a date and time stamp.
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 9 | 14 Proprietary & Confidential Project Acceptance Criteria
1. Completion of notification programming
2. Completion of set-up work
3. Review with staff
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 10 | 14 Proprietary & Confidential Scope of Work – TAM Module
City of Commerce desires to add the TAM module to their TransTrack Manager® instance. The TAM module includes views to plan facility projects, record facility condition assessments and plan for rolling stock replacement. It also includes several reports, including the NTD A-90 TAM Performance Measure Targets, facility project budget report, facility condition assessment report and rolling stock and equipment planning report. Below are screenshots of each of the views and the reports which are included in the TAM module.
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 11 | 14 Proprietary & Confidential 5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 12 | 14 Proprietary & Confidential TransTrack staff will work with the City of Commerce to set-up the views for the TAM module, provide training documentation and virtual training for staff.
Project Acceptance Criteria
1. Completion of set-up work
2. Completion of training materials and training
5265 Rockwell Drive NE
Cedar Rapids, IA 52402
+1.319.318.2400
www.transtracksystems.net
TransTrack Systems, Inc. City of Commerce
d.b.a. TransTrack Solutions Group Page 13 | 14 Proprietary & Confidential Attachment B – Price Quote & Payment Terms*
Total
Services (One-time Yr 1) $15,249
Year 1 Annual Subscription $5,789
Total $21,038
*Note: Any annual subscription cost will be prorated upon completion of the project through the end of your annual term. Your next annual renewal will include the total amount shown, subject to the annual escalation rate.
Additionally, any third-party vendor charges to interface with TransTrack are the responsibility of the Agency.
5625 Rockwell Drive, NE
Cedar Rapids, IA 52402
+1.319.361.0007
www.transtracksystems.net
Attachment C – Authorization to Begin Work
Quote #35479917369 : to City of Commerce April 22, 2025, for a total of $21,038 Subject to the aforementioned scope and terms.
This price quote is valid until June 30, 2025. Work is quoted as fixed cost and will be progressively billed each month for work TransTrack completed. The annual costs will be due for the current fiscal year upon completion of this project. If you approve, please sign, and return to me and Paola Realpozo at [email protected]. Alternatively, you may provide a Purchase Order in lieu of this letter authorization