1 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
City of Commerce
Information Technology
Staff Augmentation
To: Alvaro Castellon
Finance Director
City of Commerce
From: Sloan Varing
Vice President
IBE Digital
[email protected]
(562) 921-0202
Date: August 5, 2026
2 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
Table of Contents
1.1 Company Overview.......................................................................................................3
2.1 Scope of Services ..........................................................................................................5
2.2 Expected Benefits .........................................................................................................5
2.3 Investment ...................................................................................................................6
2.4 Term.............................................................................................................................7 3 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
1. Executive Summary
The City of Commerce seeks consistent, reliable onsite technical support to strengthen day-today IT operations and end-user service delivery. To support this objective, IBE Digital proposes to provide dedicated IT Staff Augmentation services through the assignment of one full-time, onsite Information Technology Support Specialist.
This engagement is designed to provide the City with a dependable technical presence to address routine service requests, support workstation and peripheral issues, assist with user account management, and provide general help desk functions necessary to maintain operational continuity. The assigned specialist will work closely with City IT leadership to ensure service requests are handled promptly and that more complex or infrastructure-related matters are appropriately escalated.
IBE Digital brings extensive experience supporting public-sector organizations throughout Southern California, including municipalities, school districts, and higher education institutions.
Our staff augmentation model is structured to integrate seamlessly with existing City IT operations while maintaining clear responsibility, boundaries, and professional service standards.
Through this engagement, the City will benefit from improved responsiveness to end-user needs, enhanced service consistency, reduced burden on senior IT personnel, and a strengthened overall user experience.
1.1 Company Overview
IBE Digital is a family-owned, Southern California–based technology services provider with more than 40 years of experience delivering managed IT and managed print soluKons to ciKes, school districts, and other public agencies. Founded in 1986, IBE Digital has grown into a trusted partner for municipal and educaKonal organizaKons throughout Los Angeles, Orange County, and Santa Barbara County.
Our mission
Our mission is to help public-sector organiza5ons operate more efficiently, securely, and sustainably by delivering technology solu5ons that are prac5cal, reliable, and easy to support. We are commi=ed to providing excep5onal customer service, minimizing down5me, and maintaining transparent, predictable pricing—so our clients can focus on serving their communi5es. 4 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
This commitment is reinforced by our performance metrics, including a 2025 Net Promoter Score (NPS) of 97.1%, reflec5ng consistently high customer sa5sfac5on.
As a local family owned and operated Minority Business Enterprise, IBE Digital is commi=ed to reinves5ng our resources into the communi5es we serve and the causes that ma=er most to them.
Proven Public-Sector Experience
IBE Digital has extensive experience suppor6ng municipali6es and other public-sector agencies throughout Southern California. In addi6on to our broader public-sector por?olio, we recently delivered a comprehensive IT remedia6on and moderniza6on ini6a6ve for the City of Commerce. That engagement included Mul6-Factor Authen6ca6on deployment, MicrosoH Entra ID synchroniza6on, compute and storage moderniza6on, network access control implementa6on, backup and resiliency upgrades, IT documenta6on development, and business con6nuity planning Local Service & Na7onal Support
Based in Southern California, IBE Digital provides responsive, accountable local support.
Our onsite staff augmenta6on model ensures consistent day-to-day service presence.
When issues require addi6onal technical depth beyond rou6ne end-user support, we have access to a broader network of engineers and specialists to support proper escala6on and resolu6on without disrup6on to City opera6ons.
Security and Resiliency
IBE Digital recognizes that technology stability and responsible opera6onal prac6ces are essen6al in a municipal environment. Our structured support model promotes accountability, consistent service standards, and proper coordina6on with City leadership to help maintain a secure and resilient technology environment.
Ins7tu7onal Knowledge
Having recently completed significant moderniza6on work within the City’s IT environment, IBE Digital possesses a working understanding of the City’s infrastructure, security configura6on, and opera6onal workflows. This familiarity allows for faster onboarding of the onsite Support Specialist, improved coordina6on with City IT leadership, and con6nuity in service delivery.
Community Partner
IBE maintains a community partnership model focused on long-term stewardship par6cipa6ng in local ini6a6ves and reinves6ng 6me and resources into the communi6es we serve. Our involvement is delivered through transparent, mission-aligned ac6vi6es. 5 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
2. Proposed Solution
IBE Digital will provide IT Staff AugmentaKon services to the City of Commerce through the assignment of one (1) full-Kme, onsite InformaKon Technology Support Specialist for forty (40) hours per week during the term of this engagement.
2.1 Scope of Services
The IT Support Specialist will provide day-to-day end-user support and frontline help desk services, including:
• Responding to end-user service requests (in person and/or via KckeKng system) • TroubleshooKng and resolving rouKne workstaKon and peripheral issues • SupporKng basic applicaKon issues (e.g., Office producKvity tools, prinKng/scanning, standard business applicaKons)
• AssisKng with user account-related requests as directed by City IT leadership (e.g., password resets, basic access requests)
• SupporKng hardware setup, basic moves/adds/changes, and device replacements • DocumenKng work performed and maintaining clear service notes for visibility and conKnuity
• EscalaKng non-rouKne issues requiring infrastructure administraKon, cybersecurity work, vendor engineering, or project-based changes to designated City IT leadership or approved third parKes
2.2 Expected Benefits
This engagement is designed to deliver the following outcomes:
• Timely response to end-user service requests
• Efficient resoluKon of rouKne technical issues
• Clear and consistent escalaKon of complex maYers
6 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
• Improved end-user experience and saKsfacKon
• Reduced workload on senior IT staff for daily operaKonal support • Dedicated onsite technical presence to support City person
2.3 Investment
Line Item Descrip7on
Business Hours
Hourly Rate
Outside Business
Hours Hourly Rate
40 Hr Work
Week
Professional
Services
IT Support
Specialist $89 $150 $3,560
IniKal Monthly Investment: $14,240 (based on 40 hours/week) Supplemental Services
Any addiKonal or a]er-hours services requested by the City will be billed on a Kme-and-materials basis at the published rates below:
Line Item Descrip7on
Business Hours
Hourly Rate
Outside Business Hours
Hourly Rate
Professional Services Project Manager $225 $295.50
Professional Services IT Support Specialist $195 $292.50 Professional Services IT Support Consultant $225 $337.5 Professional Services Technical Consultant $240 $360
Professional Services Sr. Technical Consultant $265 $397.50 Addi2onal Fee Details
• Standard business hours are 8 A.M. – 5 P.M.
• Annual rate adjustments may be applied not to exceed 3% • Services provided outside business hours will be billed at “outside biz hours” rate 7 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
All proposed services are available through Sourcewell Contract No. 112124-KON, a compeKKvely solicited cooperaKve purchasing agreement that the City may uKlize in accordance with its procurement policies.
2.4 Term
This engagement shall commence on August 11, 2026 (the “Commencement Date”) and shall continue for an initial term of thirty six (36) months, ending on August 10, 2029, unless sooner terminated pursuant to the provisions of this Statement of Work.
Unless terminated earlier pursuant to this Statement of Work, this engagement shall automatically renew for one (1) additional twenty four (24)-month renewal term, through August 10, 2031 (the “Renewal Term”), unless either party provides written notice of its intent not to renew at least ninety (90) days prior to the expiration of the initial term. The Renewal Term shall be upon the same terms and conditions as set forth in this Statement of Work, except as to compensation, which shall be as set forth above under Investment.
Either party may terminate this Agreement for convenience upon ninety (90) days’ written notice to the other party. This Agreement shall terminate, and IBE Digital shall cease all work hereunder, upon the expiration of the ninety (90)-day notice period, regardless of which party provides the notice. In the event of termination, the City shall remain responsible for payment of services rendered through the effective date of termination.
Any adjustments to staffing levels, schedule, or scope of services during the term shall require written mutual agreement between the City and IBE Digital.
3. Terms and Conditions of Service
By execuKng this Schedule of Services, Client agrees to purchase the services designated above and further agrees that the services shall be subject to the following Terms and CondiKons of Service.
1. Fees and Payment: Client agrees to pay all fees specified in this Schedule. Payment terms are net 30 days from date of invoice. Client shall be responsible for all applicable taxes arising from the services. IBE Digital may suspend service if Client has failed to pay any undisputed invoice within fi]een (15) days of the due date. Undisputed invoices not paid by the due date may be 8 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
subject to a monthly service charge which is the lesser of one and one-half percent (1.5%) per month or the highest rate allowed by law.
2. Limited Warranty: (a) IBE Digital warrants for a period of thirty (30) days following delivery (the “Warranty Period”) that all services shall be performed in a professional manner in accordance with generally applicable industry standards. IBE Digital sole liability (and Client’s exclusive remedy) for any breach of this warranty shall be for IBE Digital to re-perform any deficient services, or, if IBE Digital is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. IBE Digital shall have no obligaKon with respect to a warranty claim: (i) if noKfied of such claim a]er the Warranty Period or (ii) if the claim is the result of third-party hardware or so]ware failures, or the acKons of Client or a third party. (b) THIS SECTION 2 IS A LIMITED WARRANTY AND SETS FORTH THE ONLY WARRANTIES MADE BY IBE DIGITAL. ALL COVERED MAKES NO OTHER WARRANTIES, CONDITIONS OR UNDERTAKINGS,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ALL SOFTWARE AND HARDWARE PROVIDED OR INSTALLED BY IBE DIGITAL HEREUNDER ARE SUBJECT EXCLUSIVELY TO THE RESPECTIVE MANUFACTURER’S WARRANTY.
3. COMPENSATION FOR HIRING OTHER PARTY’S EMPLOYEES: During the term of this Schedule and for twelve (12) months therea]er, if either party retains the services (whether as an employee, independent contractor or otherwise) of any employee of the other party (or exemployee within six (6) months of the employee’s terminaKon of employment) who was directly involved in the provision of Services hereunder, the hiring party shall pay to the other party as reasonable compensaKon for the loss of the employee the sum of One Hundred Thousand Dollars ($100,000).
4. LIMITATION OF LIABILITY: (A) NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR INTERRUPTION OF SERVICES, LOSS OF BUSINESS, LOSS OF
PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OR INCREASED EXPENSE OF USE),
WHETHER IN AN ACTION IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT
LIMITATION, NEGLIGENCE), OR STRICT LIABILITY, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. IBE DIGITAL SHALL NOT BE RESPONSIBLE FOR
PROBLEMS THAT OCCUR AS A RESULT OF THE USE OF ANY THIRD-PARTY SOFTWARE OR HARDWARE. (B). EXCEPT FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IBE DIGITAL’S AND ITS SUBCONTRACTOR’S TOTAL AGGREGATE LIABILITY TO CLIENT ARISING OUT OF
SERVICES PERFORMED UNDER THIS SCHEDULE, REGARDLESS OF THE LEGAL THEORY UPON 9 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
WHICH SUCH LIABILITY MAY BE BASED, SHALL NOT EXCEED THE TOTAL PAYMENTS MADE BY CLIENT TO IBE DIGITAL FOR THE SERVICES IN QUESTION IN THE TWELVE (12) MONTH PERIOD
IMMEDIATELY PRECEDING THE FIRST OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.
5. ConfidenKal and Proprietary InformaKon: (a) Each party agrees that all know-how, business, technical and financial informaKon it obtains (as a “Receiving Party”) from the disclosing party (as a “Disclosing Party”) consKtute the confidenKal property of the Disclosing Party (“ConfidenKal InformaKon”), provided that it is idenKfied as confidenKal at the Kme of disclosure or should be reasonably known by the Receiving Party to be ConfidenKal InformaKon due to the nature of the informaKon disclosed and the
circumstances surrounding the disclosure. Except as may be necessary to perform its obligaKons under this Schedule, the Receiving Party will hold in confidence and not use or disclose any of the Disclosing Party's ConfidenKal InformaKon. The Receiving Party’s nondisclosure obligaKon shall not apply to informaKon that: (i) was known to it prior to receipt of the ConfidenKal InformaKon; (ii) is publicly available; (iii) is righrully obtained by the Receiving Party from a third party; (iv) is independently developed by employees of the Receiving Party; or (v) is required to be disclosed pursuant to a regulaKon, law or court order. (b) Any templates, schemaKcs, processes or technical documentaKon provided by IBE Digital shall be deemed ConfidenKal InformaKon and proprietary informaKon of IBE Digital without any marking or further designaKon. Client may use such informaKon solely for its own internal business purposes. IBE Digital shall retain all rights to the aforemenKoned, which shall be returned to IBE Digital upon terminaKon of the applicable Schedule. (c) IBE Digital shall maintain the confidenKality of protected health informaKon in its possession or under its control in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended by the Health InformaKon Technology for Economic and Clinical Health Act.
6. Independent Contractor: IBE Digital and Client shall at all Kmes be independent contractors.
There is no relaKonship of partnership, joint venture, employment, franchise or agency created hereby between the parKes. Neither party shall have the power to bind the other or incur obligaKons on the other party’s behalf without the other party’s prior wriYen consent.
7. Assignment: This Schedule may not be assigned by either party without the prior wriYen consent of the other party, which consent shall not be unreasonably withheld or delayed. No consent shall be required where an assignment is made (i) pursuant to a merger or change of 10 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
control or (ii) to an assignee of all or substanKally all of the party’s assets. Any purported assignment in violaKon of this secKon shall be void.
8. Complete Understanding; ModificaKon: This Schedule, as well as any applicable terms of service posted at www.allcovered.com/terms, shall consKtute the full and complete understanding and agreement between Client and IBE Digital and supersedes all prior or contemporaneous negoKaKons, discussions or agreements, whether wriYen or oral, between the parKes regarding the subject maYer contained herein. Any waiver, modificaKon or amendment of any provision of this Schedule shall be effecKve only if in wriKng and signed by both parKes.
9. Waiver and Severability: Waiver or failure by either party to exercise in any respect any right or obligaKon provided for in this Schedule shall not be deemed a waiver of any further right or obligaKon hereunder. If any provision of this Schedule is found by a court of competent jurisdicKon to be unenforceable for any reason, the remainder of this Schedule shall conKnue in full force and effect.
10. Force Majeure: Neither party shall be liable to the other for any delay or failure to perform any obligaKon under this Schedule, except for a failure to pay fees, if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as strikes, blockade, war, terrorism, riots, natural disasters, power outages, and/or refusal of license by the government, insofar as such an event prevents or delays the affected party from fulfilling its obligaKons and such party is not able to prevent or remove the force majeure at reasonable cost.
11. Counterparts. This Schedule may be executed in any number of counterparts and each fully executed counterpart shall be deemed an original. The parKes agree (a) that facsimile or electronic signature shall be accepted as original signatures; and (b) that the Schedule, or any document created pursuant to the Schedule, may be maintained in an electronic document storage and retrieval system, a copy of which shall be considered an original. In any legal proceeding relaKng to the Schedule, the parKes waive their right to raise any defense based on the execuKon of the Schedule in counterparts or the delivery of such executed counterparts by copy, facsimile, or electronic delivery.
By execuKng this Statement of Work, City of Commerce agrees to purchase the services designated above subject to the preceding Terms and CondiKons of Service. _____________________________________________________________________ 11 562.921.0202
[email protected] ibedigital.com 11266 Monarch St. B, Garden Grove, CA
City of Commerce
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_____________________________________________________________________ IBE Digital
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