Agenda packet — Compton City Council, October 3, 2023 (part 2 of 2)

The City will be responsible for all upgrades to the facility as required by the State Fire Marshall to operate this program at their training location.

Compton College will also hire a consultant to oversee all aspects of the teaching and training that involve the partnership. Compton College will provide all equipment associated with the program's operation, including personal protective equipment, firefighting tools, fire hoses, flash chambers, and equipment storage containers.

III. Limitation of Liability
To the extent authorized by law, in consideration of the performance by all parties of this MOU, each party does hereby agree to indemnify and hold harmless all agents, servants, employees, and volunteers of the other party from and against any and all claims, debts, from (1) claimed or actual defects in premises owned or controlled by the other party and used in the performance of this MOU; (2) any acts or omissions of the other party, its agents, servants, or employees, in the performance of this MOU controlled by any party performed in conjunction with this MOU; (3) any acts or omissions of any party, its agents, servants, or employees in the performance of this MOU.

During the effective date of this MOU, each party shall maintain in effect a policy or policies of insurance issued by one or more insurance companies and/or a memorandum or memoranda of coverage issued by a joint powers authority providing the coverage identified below:

A. Liability to a third party for bodily injury, sickness, or disease and for physical injury to tangible property and/or for loss of use of tangible property not physically injured that is neither expected nor intended from the standpoint of the insured or of the covered party. The policy limit or limit of liability for such coverage shall be at least $1,000,000 per occurrence with an aggregate limit of no less than $5,000,000.

B. Liability to a third party for "personal injury" offense(s) as defined by the applicable policy of insurance or memorandum of coverage. The policy limit or limit of liability for such coverage shall be at least $1,000,000 per occurrence or claim with an aggregate limit of no less than $5,000,000.

C. Liability to a third party for "errors and omissions" as defined by the applicable policy of insurance or memorandum of coverage. The policy limit or limit of liability for such coverage shall be at least $1,000,000 per occurrence or claim with an aggregate limit of no less than $5,000,000.

D. Automobile Liability with the following limits: Primary Bodily Injury limits of $1,000,000 per occurrence and Primary Property Damage limits of $5,000,000 per occurrence or combined single limits of Primary Bodily and Primary Damage of $10,000,000 per occurrence.

E. Workers' Compensation Insurance with the limits established and required by the State of California.

F. Employer's Liability with limits of $1,000,000 per claim.

IV. Amendments and Termination of this MOU
This MOU may be amended by mutual written agreement of both parties.

CCCD and the City reserve the right to terminate this MOU upon service of written notice to the other party 180 days before the termination date.

Resolution __________

Page 3 ends

V. Relationship of the Parties
None of the provisions of this MOU are intended to create, nor shall be deemed or construed to create, any employment relationship between any employees within either organization providing services pursuant to this MOU.

VI. Assignments
The Parties hereby agree not to assign any of the responsibilities in this MOU to a third party unless consented to by both Parties in writing.

VII. Severability
In the event that any provision of this Agreement is found to be void and unenforceable by a court of competent jurisdiction, then the remaining provisions will remain to be enforced in accordance with the Parties' intention

SECTION 1.That the City Manager, on the advice and approval of the City Attorney is hereby authorized to enter into a Memorandum of Understanding with Compton Community College District to establish the Compton College Fire Academy at Compton Community College.

SECTION 2.That a copy of this Resolution shall be filed in the offices of the City manager, City Attorney, City Clerk.

SECTION 3. That the Mayor shall sign and the City Clerk shall attest to the adoption of this Resolution.

ADOPTED this ________ day of ___________________, 2023. ________________________________

MAYOR OF THE CITY OF COMPTON
ATTEST:
___________________________________

CITY CLERK OF THE CITY OF COMPTON

STATE OF CALIFORNIA

COUNTY OF LOS ANGELES
CITY OF COMPTON: ss
I, Vernell McDaniel, City Clerk of the City of Compton, hereby certify that the foregoing Resolution was adopted by the City Council, signed by the Mayor and attested by the City Clerk at a regular meeting thereof held on the _________ day of ____________________, 2023.

That said Resolution was adopted by the following vote to wit:

AYES: COUNCIL MEMBERS-
NOES: COUNCIL MEMBERS-
ABSENT: COUNCIL MEMBERS-
ABSTAIN: COUNCIL MEMBERS-
____________________________________

CITY CLERK OF THE CITY OF COMPTON

Memorandum of Understanding
Compton College Fire Academy
Compton Community College District (hereafter called the CCCD) and City of Compton (the City) enter into the following Memorandum of Understanding ("MOU"), which is effective as of October 1, 2023, and for the terms of which WITNESS THE FOLLOWING:

WHEREAS, the parties to this Memorandum of Understanding desire to establish a Fire Academy at Compton College in partnership with the City of Compton Fire Department.

WHEREAS, the Compton College Fire Academy will open by Fall 2025, and each year will have students who are eligible to earn both an associate degree and certificate.

NOW THEREFORE, the parties to this Memorandum of Understanding mutually agree as follows:

I. Purpose
This MOU between CCCD and the City intends to outline roles and responsibilities as we establish and implement a Fire Academy Program at Compton College. The Fire Academy shall be a part of the Compton College curriculum based on the State Fire Marshall's Training Curriculum.

The Academy will conform to all State Fire Marshall's Accredited Regional Training Program requirements. It will consist of a didactic phase, a fire drill ground phase, and an internship phase (Reserve Firefighters). This partnership aims to provide Compton College students with the opportunity of vocational training that will provide them with the skills, abilities, and certifications to secure a job in the Fire Service.

II. Responsibilities of the Parties
Both Parties in this MOU have agreed to the following stipulations: the City shall provide the Training Tower Located at 1133 W. Rosecrans for Fire Ground Exercises and a Classroom for didactic lectures and PowerPoint presentations. The City, when available, shall provide Compton College with a list of trained and qualified instructors by the State Fire Marshall Office to teach and train at the Academy. Those Instructors may be employed through CCCD and will be compensated for their services by Compton College if hired.

The City shall provide a consultant to evaluate and oversee all aspects of training regarding training ground manipulation and classroom lesson plans. The consultant from the City shall be the Fire Chief or his designee.

The City will be responsible for all upgrades to the facility as required by the State Fire Marshall to operate this program at their training location.

E. Workers' Compensation Insurance with the limits established and required by the State of California.

F. Employer's Liability with limits of $1,000,000 per claim.

IV. Amendments and Termination of this MOU
This MOU may be amended by mutual written agreement of both parties. CCCD and the City reserve the right to terminate this MOU upon service of written notice to the other party 180 days before the termination date.

VI. Assignments
The Parties hereby agree not to assign any of the responsibilities in this MOU to a third party unless consented to by both Parties in writing.

IN WITNESS WHEREOF, CONTRACTOR has executed this Contract and the CITY by its City Manager, who is authorized to do so, has executed this Contract.

FOR COMPTON COMMUNITY
COLLEGE DISTRICT:

By: _______________________________ Dated: ________________ Dr. Keith Curry, President/CEO

THE CITY OF COMPTON:

Approved By:

By: _______________________________ Dated: ________________ Jerome Groomes, City Manager
Approved as to form:

By: _______________________________ Dated: __________________ Eric J. Perrodin, City Attorney
ATTEST:

By: _______________________________ Dated: ___________________ Vernell McDaniel, City Clerk
October 3, 2023
TO: MAYOR AND CITY COUNCIL MEMBERS
FROM: MUNICIPAL WATER DEPARTMENT
SUBJECT: A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF COMPTON

AUTHORIZING THE CITY MANAGER TO ENTER INTO A TWO-YEAR

AGREEMENT WITH AND ESTABLISH A PURCHASE ORDER TO

INFOSEND FOR DATA PROCESSING, PRINTING AND MAILING

SERVICES IN AN AMOUNT NOT TO EXCEED ONE HUNDRED AND
EIGHTY THOUSAND DOLLARS ($180,000.00) DURING THE FIRST
YEAR OF THE AGREEMENT (FY 2023-2024)

SUMMARY
The City Council will consider a Resolution authorizing the City Manager to enter into a two-year (FY 2023-2024, 2024-2025) agreement with and establish a purchase order to InfoSend, for Data Processing, Printing and Mailing Services in an amount not to exceed One Hundred Eighty Thousand Dollars ($180,000.00) during the first year of the agreement (FY 2023-2024). Annually thereafter, the cost for these services may be subject to a CPI and/or additional services increase, which will be taken into consideration during the budget development process.

BACKGROUND
One of the ongoing goals of the Municipal Water Department (Department) is to seek out different avenues that enable us to service our customers more efficiently and effectively, while maintaining fiscal prudence. The Department bills approximately 22,000 customers monthly for water and add-on refuse collection services. Processing this type of volume of utility billing statements is extremely time consuming for the Department’s limited staff and the Department lacks the necessary equipment required to process this workload.

The workload entails preparing, printing, folding and mailing utility billing statements.

Therefore, an important component in operating more efficiently is to find a reliable and equally qualified company to perform services related to processing our utility billing statements. InfoSend offers an innovative approach with flexible and secure solutions for organizations seeking outsourced data processing, printing, mailing and online communications.

8.8.8.8.8.8.8. Staff Report – Resolution Authorizing Agreement InfoSend Data Processing, Printing and Mailing Services
October 3, 2023

STATEMENT OF THE ISSUE
The Department commenced the Request for Proposal (RFP) process on June 14, 2023, and it concluded on July 10, 2023; during this time, we were able to garner responses from two consultants that were interested in providing the Department with data processing, printing and mailing services. The RFP sought out a two (2) year Agreement (FY’s 2023-2024, 2024-2025), with the option to extend the agreement for one (1) additional fiscal year (FY 2025-2026) for services related to data processing, printing and mailing services.

The consultants that submitted proposals are listed as follows:

Vendor Purchase Price
InfoSend, Inc. $0.182 (Per Unit Cost)
Moonlight BPO $0.182 (Per Unit Cost) – Incomplete Cost
Itemization Chart
After a thorough review of the proposals submitted, staff has determined that InfoSend was deemed the most responsive and responsible bidder. Given the fact that InfoSend completed the entire required Per-Unit Cost Itemization Chart, which reflects the total cost of printing regular and delinquent billing statements (with various options, i.e.:

Electronic Address Updates), as well as any professional services that the Department may request. The Department is unable to determine an approximate cost given the volume of billing statements with Moonlight BPO, as well as any requested options; therefore, InfoSend was selected to move forward. The documents related to cost information are attached for review under, “Exhibit A.” It should also be noted that this agreement does not have a fixed maximum cost.

Alternatively, Infosend provides a fixed cost for its services; however, the invoices tend to fluctuate depending on factors that include the amount of regular billing statements and past due notices generated, envelope amount and size, optional services features (i.e. electronic address updates, drop-shipped inserts) requested, postage rates, and professional services requested by the Department. As of result of this type of agreement, the Department requested an amount not-to-exceed of $180,000.00, which was derived from an average of the preceding 12 months usage, increased CPI cost, and the current postage cost.

Therefore, the requested amount will increase each year of the Agreement, as the cost(s) to fulfill this Agreement increases.

Staff Report – Resolution Authorizing Agreement InfoSend Data Processing, Printing and Mailing Services
October 3, 2023
The scope of services included in the agreement are as follows:

1. Data Processing, Printing and Mailing (DPPM) Service Description a. Data Transfer and Processing
b. Document Printing and Mailing

2. eBusiness Service Description
a. General System Description
b. Data Transfer and Processing
c. Customer Enrollment and Bill Notification
d. Customer Payment and Reporting

ALTERNATIVES
Staff does not recommend any alternatives.

FISCAL IMPACT
Funds in the amount of One Hundred Eighty Thousand Dollars ($180,000.00) are currently available and will be allocated annually during the budget development process in the Department’s Printing and Duplicating- Outside Fund. Annually thereafter, the cost for these services may be subject to a CPI and/or additional services increase, which will also be taken into consideration during the budgeting development process.

Increase Expenditure Account Description Amount
5000-890-000-4217 Printing & Duplicating- Outside $180,000.00 As mentioned previously, this agreement does not have a fixed maximum cost.

Alternatively, Infosend provides a fixed cost for its services; however, the invoices tend to fluctuate depending on factors that include the amount of regular billing statements and past due notices generated, envelope amount and size, optional services features, and professional services requested by the Department. Therefore, there will be a need to increase the funding amount of the agreement in subsequent fiscal years, as determined by the aforementioned services, as well as increases in postage and CPI. The Department will consider this information during the budget development process.

RECOMMENDATION
Staff recommends that Council adopt the attached Resolution, authorizing the City Manager to enter into a two (2) year (FY 2023-2024, 2024-2025) agreement with and establish a purchase order to InfoSend, for Data Processing, Printing and Mailing Services in an amount not to exceed One Hundred Eighty Thousand Dollars Staff Report – Resolution Authorizing Agreement InfoSend Data Processing, Printing and Mailing Services
October 3, 2023
($180,000.00) during the first year of the agreement (FY 2023-2024). Annually thereafter, the cost for these services may be subject to a CPI and/or additional services increase, which will be taken into consideration during the budget development process.

VICTOR MEZA

GENERAL MANAGER

MUNICIPAL WATER DEPARTMENT
APPROVED FOR FORWARDING:

JERRY GROOMES

CITY MANAGER
RESOLUTION NO. ___________

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF COMPTON

AUTHORIZING THE CITY MANAGER TO ENTER INTO A TWO-YEAR

AGREEMENT WITH AND ESTABLISH A PURCHASE ORDER TO INFOSEND

FOR DATA PROCESSING, PRINTING AND MAILING SERVICES IN AN

AMOUNT NOT TO EXCEED ONE HUNDRED AND EIGHTY THOUSAND
DOLLARS ($180,000.00) DURING THE FIRST YEAR OF THE AGREEMENT (FY 2023-2024)
WHEREAS, an ongoing goal of the Municipal Water Department (Department) is to seek out different avenues that enable us to service our customers more efficiently and effectively, while maintaining fiscal prudence; and
WHEREAS, the Department bills approximately 22,000 customers monthly for water and add-on refuse collection services, and processing this type of volume of utility billing statements is extremely time consuming for the Department’s limited staff and the Department lacks the necessary equipment required to process this workload; and WHEREAS, an important component in operating more efficiently is to find a reliable and equally qualified company to perform services related to processing our utility billing statements, and InfoSend offers an innovative approach with flexible and secure solutions for organizations seeking outsourced data processing, printing, mailing and online communications; and
WHEREAS, the Department commenced the Request for Proposal (RFP) process on June 14, 2023 and it concluded on July 10, 2023, and during this time, we were able to garner responses from two consultants that were interested in providing us with data processing, printing and mailing services; and
WHEREAS, the Department was interested in a two (2) year agreement, which entails FY 2023-2024 and FY 2024-2025, with the option to extend the agreement for (1) additional fiscal year (FY 2025-2026); and
WHEREAS, the consultant whose proposal was accepted, as well as the other proposal that was considered are as follows:

Vendor Purchase Price
InfoSend $0.182 (Per Unit Cost)
Moonlight BPO $0.182 (Per Unit Cost) – Incomplete Cost
Itemization Chart
WHEREAS, staff has determined that InfoSend was deemed the lowest responsive and most responsible bidder; and
WHEREAS, InfoSend completed the entire required Per-Unit Cost Itemization Chart, which reflects the total cost of printing regular and delinquent billing statements (with various options, i.e.: Electronic Address Updates), as well as any professional services the Department may request; and
WHEREAS, the Department is unable to determine an approximate cost given the volume of billing statements, as well as requested options with Moonlight BPO, therefore, InfoSend was selected; and
WHEREAS, this type of agreement does not have a fixed maximum cost.

Resolution No. ____________

Page 2 ends

electronic address updates, drop-shipped inserts) requested, postage rates, and professional services requested by the Department; and
WHEREAS, as of result of this type of agreement, the Department requested an amount not-to-exceed $180,000.00, which was derived from an average of the preceding 12 months usage, increased CPI cost, and the current postage cost; and WHEREAS, there will be a need to increase the amount of funding in the agreement in subsequent fiscal years, as determined by the aforementioned services, as well as increases in postage and the CPI; and
WHEREAS, funds for this expenditure are available in the Printing and Duplicating – Outside fund in Account No. 5000-890-000-4217.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF COMPTON DOES HEREBY RESOLVE AS FOLLOWS:

SECTION 1. That the proposal from InfoSend, Inc. is hereby accepted and the other proposal is rejected.

SECTION 2. That the City Manager is hereby authorized to enter into an agreement with and issue a purchase order to InfoSend in a total amount not to exceed One Hundred Eighty Thousand Dollars ($180,000.00) for the first Fiscal Year (FY 2023- 2024) of the agreement, and that amount be adjusted annually to reflect the change in the CPI, postage, and/or additional services as requested by the Department in subsequent years of the agreement.

SECTION 3. That $180,000.00, be allocated in Account No. 5000-890-000-4217 during the first fiscal year of the agreement (FY 2023-2024), and that amount be reviewed and updated to reflect the change in the CPI, postage, and additional services on an annual basis for the duration of this agreement, as applicable.

SECTION 4.That a copy of this Resolution shall be filed in the offices of the City Manager, City Controller, City Clerk and the Compton Municipal Water Department.

SECTION 5.That the Mayor shall sign and the City Clerk shall attest to the adoption of this Resolution.

ADOPTED this _______ day of ________________, 2023.
________________________________

MAYOR OF THE CITY OF COMPTON
ATTEST:
____________________________________

CITY CLERK OF THE CITY OF COMPTON

STATE OF CALIFORNIA

COUNTY OF LOS ANGELES
CITY OF COMPTON: ss
Resolution No. ____________

Page 3 ends

I, Vernell McDaniel, City Clerk of the City of Compton, hereby certify that the forgoing Resolution was adopted by the City Council, signed by the Mayor and attested by the City Clerk at a regular meeting thereof held on the _______ day of ____________________, 2023.

That said Resolution was adopted by the following vote, to wit:

AYES: COUNCIL MEMBERS-
NOES: COUNCIL MEMBERS-
ABSENT: COUNCIL MEMBERS-
ABSTAIN: COUNCIL MEMBERS-
___________________________________

CITY CLERK OF THE CITY OF COMPTON
1 City of Compton

WATER DEPARTMENT
205 South Willowbrook Ave., Compton, California 90220
Phone (310) 605-5594 Fax (310) 763-4567

Request for Proposals
for
Utility Bill Printing and Mailing Services

1. INTRODUCTION

The City of Compton (City) is soliciting a Request for Proposal from qualified businesses (Vendor) to submit proposals for providing high quality utility bill production, printing, and mailing services for its utility bills at a competitive price. The City’s intent is to select one Vendor to perform utility bill printing and mailing services for approximately 20,000 residential, commercial, and industrial customers monthly.

It is the intent of the City to contract for the services presented herein for a term of two years (July 1, 2023 through June 30, 2025), with an option to extend for two (2) additional one-year terms. The additional terms are subject to the satisfactory services and negotiation of terms, including price acceptance for both the City and the selected Vendor.

To be considered responsive to the RFP requirements, contractors must submit a proposal indicating their knowledge and experience related to the services being sought. If you have any questions, please contact Victor Meza, Water Department General Manager by phone at 310-605-5555 or by email at [email protected].

Submission Deadline: Monday, July 10, 2023 at 4:00 p.m.

2 2. SCOPE OF SERVICES

a. The selected Vendor shall be responsible for the printing and mailing of the Municipal Water Department’s regular billing statements, past-due notices for water and refuse services for residents and businesses on a monthly basis. Additionally, the Vendor must be able to print and mail other reports as requested by the City.

b. The average monthly total of bills to be printed and mailed and/or emailed out is approximately 20,000. Billing data files will be submitted at the discretion of the City, several times throughout the month.

c. The Selected Vendor should assume a 2-year agreement term (July 1, 2023 through June 30, 2025), with an option to extend for two (2) additional one-year terms, which are subject to acceptable performance and cost.

d. The selected Vendor must have been in continuous business for a minimum of 5 years under the same principal ownership for a minimum 3 years. The Vendor must have at least 20 or more clients in the government utility sector.

e. The selected Vendor must be able to accept files in at least one of the following formats; .xml, .txt, .pcl, .afp, .pdf. The files will be sent to the Vendor’s secure ftp site. Files received from the City are to be processed through a custom program to format into two print ready files; a statement files and a past-due notice letter file. Statement files are also flagged for select inserts as required by the City. When files are processed, they are encoded to use specific forms with multiple fonts, based on criteria in the data. Acceptable files should be flat files and pdf files for printing. Once files have been submitted by the City, the Vendor should have samples of bills for the City to review and approve prior to printing.

f. In providing this service, the following shall be applicable: the selected Vendor must assure City of Compton of confidentiality in handling customer information. Discarded billing statements must be shredded in a crosscut or confetti manner and properly disposed of in a private dumpster or refuse receptacle. Under no circumstances shall customer data be discarded in an un-shredded condition or discarded in a public dumpster or refuse receptacle. Vendor must be SSAE18 audited with either a SOC 1 Type II or SOC2 Type II report. Vendor will provide details on the audit in response, including name of the auditor and most recent report date. Vendor must have a comprehensive Information Security policy and complete set of procedures. Vendor must provide details on policies and procedures in the response.

g. The selected Vendor must provide a means for secure data transmission to and from the City of Compton, and a method to confirm receipt of any or all data transmissions. Vendor must have the ability to accept daily bill files using an HTTPS upload or a standard FTP or SFTP transmission with PGP encryption support. City must be able to log into the Vendor’s server and transmit the files 24/7.

h. The selected Vendor must have the capability, staffing and resources necessary to print, 3 fold, insert, sort and mail the bills generated each day by the following business day.

i. The selected Vendor must employ electronic pre-sorting in order to attain postal discounts and provide for the mailing of City of Compton regular billing statements and past-due notices, and special mailings at the lowest rate possible. Each statement is bar-coded prior to printing with each address CASS and PAVE certified to USPS requirements.

Additionally, Delivery Point Validation (DPV) is incorporated into the process to validate that the provided address information is a physical address served by the Postal Service.

Vendor must be able to optionally provide outbound USPS tracking data for individual mail pieces. Vendor must provide an interface in its online account management portal to facilitate searching for and viewing tracking data for individual mail pieces. The tracking data source must come from the USPS (IMb Tracing data).

j. The selected Vendor must at all times, maintain an adequate workforce and an adequate supply of paper, forms, envelopes, etc. to enable the execution of the work on this contract without delay due to lack of manpower, supplies or materials. Inability to perform the services required due to lack of manpower, supplies or materials may result in termination of the contract.

k. The selected Vendor must be capable of printing full-color duplexed statements, graphics, charts, and variable usage graphs in order to make the City of Compton statements eye- catching, easy to understand, informative and fully functional. Statement redesign services should be offered as part of the onboarding efforts.

l. The selected Vendor must be able to procure and warehouse any and all materials that shall be used in the execution of this agreement. City of Compton shall not be invoiced for nor pay any reimbursement costs for paper, forms, envelopes, or other supplies and materials used by the selected Vendor to provide the services required.

m. For mailing purposes, the selected Vendor must provide and make use of standard number ten (#10) window envelopes with interior tinting or printing for visual security.

Additionally, the Vendor shall enclose in each bill one (1) number nine (#9) envelope with interior security tinting or printing as a convenience to residents and businesses for the return of payments and up to five inserts. Multiple page statements are collated then folded and machine inserted into the window envelope. Inserts are very often selectable. The City indicates which statements are to receive selected inserts. Vendor must be able to perform intelligent/selective inserting based on customer type or other parameters provided in the data. Vendor must provide the ability to print inserts, newsletters or other notices to be included with regular mailings.

n. As a cost-savings measure, the selected Vendor must have the ability to exclude the return envelope in the mailings to customers who usually pay via bank draft, online, or in person, or upon request by the City.

o. The selected Vendor must provide all prices in per-unit fees that shall be all-inclusive and cover the costs of any and all services rendered by the Vendor, with the exception of the 4 cost of postage. The per-unit fee applicable to each bill or each insert printed must include the total cost associated with providing the service to the City of Compton. These costs shall include, but not be limited to, any and all costs associated with staffing, software, hardware, printing equipment, printing supplies, mailing materials, etc., necessary to perform the services stipulated. The per-unit price must be all-inclusive and there shall be no additional charges for jammed, wasted, or obsolete materials or any other form of overhead associated with this agreement.

p. The selected Vendor must have a disaster recovery plan, which includes backup power, offsite data centers, redundancy of equipment and a formal disaster recovery plan to process City documents if main facility becomes inoperable. Vendor must own and operate at least one disaster recovery facility that must be located in a geographically diverse location from the main production site.

q. The selected Vendor must offer a return mail service to assist with the handling of return mail. This service should include detailed reporting; which is available on demand through an online portal.

r. The selected Vendor must have the ability to mail multiple bills with the same mailing address in one package, incorporating the IMB (intelligent Mail Barcode) and Full Service Submission. These services must be available through an online portal with twenty-four (24) hour and seven (7) day a week access.

s. The selected Vendor must have page level tracking in the production environment with a closed loop quality system. This system must identify suspect mail pieces and out sort any document that is not successfully scanned at insert. Any suspect documents should be automatically repaired and require no human intervention. A mail run data file should be employed to provide the job instructions to production equipment.

t. Statement form is produced using roll-fed full color (CMYK) inkjet printing, printing both variable and static information on white 20# paper.

u. The selected Vendor must have the ability to accommodate business rules for statements that need to be removed prior to mailing. Additionally, the Vendor must have the functionality for statement review and approval processed by City staff prior to print and mail.

v. Postage is billed after each cycle. The City of Compton is not required to prepay postage.

w. The selected Vendor must be able to deliver statements via email for customers who have established on-line accounts with the City of Compton, per request.

x. Utility statements should be available electronically though a secure Web based portal, allowing City customer service access, as well as optional electronic delivery of utility statements in lieu of a printed and mailed utility statement. Statements may be viewed, downloaded, saved, e-mailed and/or printed. Automated e-mail notification of statement 5 availability should be included as well as an online 24-months statement history.

y. Statement archiving- On a billing cycle to cycle basis, the City’s utility statements are archived to pdf for reference by the Customer Service Division of the Municipal Water Department. Archived records should include the following: Statements are imaged “as printed and mailed,” including corrections to address due to postal optimization processing, in order to represent statement received by the City’s utility customers.

z. Search indexes should include the following; Name, Account Number, Service Address and Billing Date. Compound and relational searches across indexes should be available as well as full text search capability across the entire database. Search retrieval speed should not exceed three seconds.

aa. Customization and Programming as required.

bb. Reformatting of data file to correspond to customized layout.

cc. Logical processing on data as required by the City.

dd. Additional Services- Vendor provides print broker services to obtain best pricing for preprinted enveloped, billing forms and other printed material as requested.

ee. Vendor must produce the mail in a location within 100 miles of the City that is able to achieve 1-3 day delivery from the USPS.

ff. Ability to Interface with Springbrook Software V7.16.0.0, at minimum.

3. CONTENT OF THE PROPOSAL

Include the following items in the proposal:

A. Company Overview: A brief outline of the vendor company and services offered, including:
 Full legal name of the business.
 The year the business was established.
 Number of people currently employed.
 A list of clients with similar needs using the same or comparable software  Evidence of successful completion of the services requested within this RFP of similar size and complexity.
 References: Contact information for three (3) references (if possible) that received the requested services in similar size, application, and scope, along with a brief description of their implementation.

6 B. Scope of Services: The proposal shall define your approach to provide services consistent with and incorporate elements outlined in Section 2. Scope of Services.

C. Solution Implementation Methodology and Support: Describe how you propose to work with the City of Compton to deliver services and/or products, including:
• Customer Support- Provide customer support 24-hours, seven days per week.
• Data Management- Provide data management design that supports integration with the current billing system, specialized requests, reporting, and data analysis ad comparisons.
• Implementation Support- Provide complete turnkey solution and project management support
• Training- Provide training to City of Compton staff.
• Software updates- Provide future software releases or enhances services as part of the software fees.
• Technical documentation- Provide technical documentation for support staff including system overviews, design, flowcharts, and file layouts. • User Manuals- Provide a complete set of user manuals for all software applications to document and explain system features and functions.

Comment on availability of manuals online and mobile accessibility.

D. Costs: Provide - in a separate sealed envelope - the costs for the proposed services.

It should be based on all tasks and in the format identified in the scope of services.

Any additional cost items included must be distinguished from those listed in the chart attached as Exhibit “A”.

4. CONSULTANT SELECTION

Criteria for the evaluation of the proposals may include, but are not limited to the following:

A. Completeness of proposal
B. Qualifications and experience of the Proposer related to the services requested in this RFP
C. Ability and available resources to perform the requested services D. Projected Costs

The successful Vendor will be required to execute the City of Compton standard form of Professional Services Agreement (example attached as Exhibit “B”), OR a comparable agreement drafted by the selected Vendor. Proposals submitted illustrate confirmation that your firm understands and accepts all the requirements on that agreement, including but not limited to the requirements regarding insurance, indemnity, and conflict of interest.

7 5. RIGHT TO REJECT ALL PROPOSALS

The City of Compton reserves the right to reject any or all proposals submitted. No guarantee is made hereby that any contract will be awarded pursuant to this Request for Proposals or otherwise. All costs incurred in the preparation of the proposals, in the submission of additional information, and/or in any other aspect of a proposal prior to the award of a written contract will be borne by the respondent. The City of Compton reserves the right to retain all proposals submitted and to use any ideas in a proposal, regardless of whether or not the proposal is selected.

6. SCHEDULE OF SELECTION

Release of RFP: June 14, 2023
Proposals Due: July 10, 2023
Evaluations of Proposals Week of July 10, 2023
Tentative Recommendation to City Council
and Award:

July 25, 2023

7. PROPSAL SUBMITTAL

Proposals must be for the entire scope of services outlined in this RFP. Incomplete proposals will not be considered. The proposer shall submit a package clearly marked on the outside as “RFP- UTILITY BILL PRINTING AND MAILING SERVICES” to the City Clerk’s Office. The package shall contain the following:

 Four (4) bound copies and one (1) electronic original on a USB drive  One (1) original and four (4) copies of the cost proposal in a separate sealed envelope clearly marked “Sealed Cost Proposal,” and
 A signed W-9

Proposals must be submitted to:

City of Compton
City Clerk’s Office
Attn: RFP-UTILITY BILL PRINTING AND MAILING SERVICES
205 South Willowbrook Avenue
Compton, California 90220

8 8. STAFF CONTACT

For inquiries, please contact Victor Meza, Water Dept. General Manager at (310) 605-5555.

Sincerely,

Victor Meza
Water Department General Manager

Attachments:
 Sample Water Billing Statement (front & back)
 Exhibit “A” - Per-Unit Cost Itemization Chart
 Exhibit “B” – Professional Services Agreement

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 1

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 2 Table of Contents

Cover Letter ................................ ................................ ................................ ................................ ....................... 3 A. Company Overview ................................ ................................ ................................ ................................ ....... 5 B. Scope of Services ................................ ................................ ................................ ................................ ......... 7 Response to 2. SCOPE OF SERVICES ................................ ................................ ................................ ......... 8 C. Solution Implementation Methodology and Support ................................ ................................ .................... 38 D. Costs ................................ ................................ ................................ ................................ .......................... 46

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 3 Cover Letter
June 14, 2023

To the RFP review committee:

InfoSend Incorporated is pleased to present this response to the City of Compton on its RFP for Utility Bill Printing and Mailing Services due Wednesday, June 28, 2023 at 4:00 PM.

InfoSend has provided comprehensive outsourced document printing and mailing services since 1996, and has over 800 clients nationwi de including the City of Compton since October of 2008 . The InfoSend team is confident that our offering and benefits presented herein will provide the City with the greatest value in the market today. Having provided the specific services included in the RFP for nearly 15 years, InfoSend meets or exceeds the City’s technical specifications requirements. Choosing InfoSend to continue supporting the City’s utility document production will eliminate the time, cost and uncertainty of another implementation.

We propose to continue producing the City’s utility bills our headquarters and production facility located at 4240 East La Palma Avenue, Anaheim, CA 92807 without the use of subcontractors for any portion of the production, including disaster recovery. InfoSend has five production facilities strategically positioned across the country (California, Illinois, Texas, Florida, and Massachusetts) to ensure the City’s documents can be produced. Should InfoSend retain the City of Compton as a client, we propose to use our standard agreement document. If the City requires the use of its contract document, InfoSend respectfully requests revisions to add force majeure language and revise the indemnification and insurance provisions.

InfoSend Advantages and Differentiators
• Fourteen+ years proven experience in producing the City of Compton’s utility documents. • Wholly owned and operated out of 5 regional production facilities. We never use subcontractors to sub excess printing volume out to other vendors.
• 25+ years of expertise working with the USPS, guaranteeing the lowest cost presort and most efficient setup, never marking up postage from USPS rates.
• No need to order preprinted stock due to our full color duplex variable printing capabilities. • Capacity to handle both high -volume and low-volume, specialized print and mailing requests with fast turn-around times.
• InfoSend manufactures its own standard envelopes ensuring supply and controlling costs by eliminating the middle man.

Summary
The InfoSend solution is a complete, proven technology practice that includes print/finish/mail services, and an enhanced print and delivery process. InfoSend provides unequalled technical support, based on our proven experience and significant investment in staff and R&D roadmap. We believe that efficiencies can be improved by introducing new thoughts and ideas. We are proud to say that in 26 years we have never had a public agency client discontinue services with InfoSen d due to programming, production, quality, customer service, or operational issues. We think that makes us pretty unique in our industry. We firmly believe that continuing a partnership with City of Compton will result in an efficient and cost -effective back office operation. Thank you for this opportunity to present our services.

Thank you for the opportunity.

Russ Rezai Glen Everroad
President Government Solutions
[email protected] [email protected]
O. 714.993.2690 C. 949.874.4786
F. 714.993.1306 F. 714.993.1306

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 4

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 5 A. Company Overview
: A brief outline of the vendor company and services offered, including: · Full legal name of the business. · The year the business was established. · Number of people currently employed.

Get to Know InfoSend - A Reliable Partner
InfoSend has provided business process outsourcing services since 1996, handling the processing and distribution of over 250 million critical documents annually for industries throughout the United States. Utilizing the most current technology, InfoSend's Customer Engagement platform offers a single source provider to reach customers with effective and timely interactions.

InfoSend's Customer Communications Management (CCM) platform distributes critical documents across multiple channels, including InfoSend's own manufacturing environments in California, Texas, Illinois and Florida for Data Processing, Printing and Mailing (DPPM). InfoSend's hosted Electronic Billing, Presentment and Payment (EBPP) applications drive the customer remittance process with web, IVR, SMS and Bank BillPay payments. The cloud-based, Software as a Service (SaaS) approach allows InfoSend to refine offerings without client-side installed software or maintenance, as well as providing for flexible integrations to existing systems or vendors.

Integrity is at the core of InfoSend, with a stated goal to retain and provide complete satisfaction for each client.

InfoSend has over 200 employees across multiple states, and the company culture has led to high employee retention, affording clients familiarity and quality service. From our internal operations, to how we support our valuable clients, InfoSend's client-focused service has led to an industry-leading client retention and satisfaction rate.
· A list of clients with similar needs using the same or comparable software InfoSend currently serves 172 clients, including the City of Compton, that are providing data from the Springbrook CIS software for processing. Sixty -one of our Springbrook clients are Ca lifornia public utilities and include the Cities of: Arcata, Crescent City, Dixon, Fillmore, Los Banos, Newman, San Luis Obispo, Seal Beach, Sonoma, Tustin, etc.
· Evidence of successful completion of the services requested within this RFP of similar size and complexity.

InfoSend has successfully implemented more than 650 current public utilities clients, with the average monthly volume somewhat larger than the City's 20K monthly volume. Importantly, InfoSend has continuously and successfully served the City of Compton Water Department since October of 2008 (14 years). · References: Contact information for three (3) references (if possible) that received the requested services in similar size, application, and scope, along with a brief description of their implementation.

Soquel Creek Water District 831.475.8500
5180 Soquel Dr. Valerie Spaugh, Customer Service Supervisor Soquel, CA 95073 [email protected]
• Contracted Since: 2013
• Billing System: Springbrook/Accela
• Volume: Approximately 14,000 Mail Pieces Monthly
• InfoSend Products Used: Data Processing Print and Mail, Print Image Archiving InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 6 The Soquel Creek Water District transmits PDF data from its Springbrook Software billing system and processes Statements and Reminder notices created with Springbrook templates through InfoSend on a weekly basis. The Districts statements are printed onto standard stock using highlight color printing.

Beaumont Cherry Valley Water District 951.845.9581
560 Magnolia Ave Sandra Delgadillo, Customer Service Manager Beaumont, CA 92223 [email protected]

• Contracted Since: 2014
• Billing System: Springbrook
• Volume: 10,500 documents monthly
• InfoSend Products Used: Data Processing Print and Mail

City of American Canyon, CA 707.258.1269
4381 Broadway Street Suite 201 Dominic Patrick, Water System Manager American Canyon, CA 94503 [email protected] • Contracted Since: 2007
• Billing System: Springbrook Software
• Volume: 8,000 Mail Pieces Monthly
• InfoSend Products Used: Data Processing Print and Mail

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 7 B. Scope of Services
: The proposal shall define your approach to provide services consistent with and incorporate elements outlined in Section 2. Scope of Services.

Please below for our item-by-item response to the RFP's Scope of Services.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 8 Response to 2. SCOPE OF SERVICES
a. The selected Vendor shall be responsible for the printing and mailing of the Municipal Water Department’s regular billing statements, past-due notices for water and refuse services for residents and businesses on a monthly basis. Additionally, the Vendor must be able to print and mail other reports as requested by the City.

InfoSend's primary business is print and mail services, and typically we services Cities and Counties.

We have provided these services as a full-service provider continuously for over 26 years, since our inception in 1996. InfoSend has continuously provided utility bill printing and mailing services for the City of Compton Water Department for nearly 15 years.

Later responses within this Response to Scope of Services will evidence our years of experience and familiarity with the requested services.
b. The average monthly total of bills to be printed and mailed and/or emailed out is approximately 20,000.

Billing data files will be submitted at the discretion of the City, several times throughout the month.

InfoSend accepts and fully supports the City's print and mail volume specifications provided above. c. The Selected Vendor should assume a 2-year agreement term (July 1, 2023 through June 30, 2025), with an option to extend for two (2) additional one-year terms, which are subject to acceptable performance and cost.

InfoSend accepts the City's contract term provisions.
d. The selected Vendor must have been in continuous business for a minimum of 5 years under the same principal ownership for a minimum 3 years. The Vendor must have at least 20 or more clients in the government utility sector.

InfoSend has been in continuous business and under the same principal ownership for over 26 years. We have hundreds of clients in the government utility sector, ranging from cities to counties to water and tax districts. e. The selected Vendor must be able to accept files in at least one of the following formats; .xml, .txt, .pcl, .afp, .pdf. The files will be sent to the Vendor’s secure ftp site. Files received from the City are to be processed through a custom program to format into two print ready files; a statement files and a past- due notice letter file. Statement files are also flagged for select inserts as required by the City. When files are processed, they are encoded to use specific forms with multiple fonts, based on criteria in the data. Acceptable files should be flat files and pdf files for printing. Once files have been submitted by the City, the Vendor should have samples of bills for the City to review and approve prior to printing.

InfoSend can accept all files in the formats described above. We will give the City access to our secure FTP site, and we have the capability to perform the above programming, including readying data into the two requested print-ready files and select inserts.

Once files are submitted, we will send the City a File Acknowledgement Report confirming receipt of the files, and, upon processing, a Process Summary Report that contains images of all processed documents and a cover sheet summarizing key information. Both of these reports are described and shown in further detail below.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 9 File Transfer Acknowledgement Report
Upon client upload of a data file for processing, InfoSend will send the File Transfer Acknowledgement Report as certification of receipt of the file. The File Transfer Acknowledgement Report provides information about the file name, byte size, page/record count and file receipt date. This report is posted to InfoSend’s secure web portal for viewing and is also commonly emailed to designated client staff members.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 10 Process Summary Report
The Process Summary Report is a detailed PDF document that summarizes key data points contained within a document run batch. If a client chooses to review sample files prior to printing, the Process Summary Report will be included as a cover page within each set of samples. It is also posted to InfoSend’s “Reports” tab of the web portal in PDF form. The Process Summary Report details important information such as data files that were included within the job, document details such as page count and batch amount if documents are bills, print output information, suppressions, inserts included, and USPS presort counts and estimated postage.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 11 Sample Approval
This optional workflow allows clients to download a sample of the output, with an included Process Summary report of the input/output counts, Inserts to be included, suppressions and a postage estimate. The sample file can contain the entire output or a subset based on client criteria. Upon approval, the sample output is released for production and distribution by InfoSend.

InfoSend supports this requirement and contracts with an offsite shredding company for all waste containing customer information. InfoSend approaches the risk of data breach via the following methodologies:

1. All Facility Physical Premises Secured: all InfoSend facilities are locked and protected at all times, with access requiring security authorization by InfoSend. InfoSend employees have issued I.D. cards that must be worn at all times. Guests are strictly monitored and chaperoned.

2. Secure Encrypted Data Storage Practices: all data files can be PGP encrypted during transfer, and all web traffic utilizes HTTPS, ensuring secure communications both ways. Data is stored with both encryptions at rest and extensive compensating controls.

3. Secure Segmentation and Disposal of Client Data: data is segmented between each InfoSend customer to ensure no commingling or erroneous joining can occur. All programs and workflows are custom-tailored to the client, ensuring program failure and employee notification in the event data is somehow manually entered into a workflow.

4. Secure Disposal of Client Data: All client data, whether digital or printed is disposed of securely with degaussing and shredding required.

5. Firewalls and Web Application Security: InfoSend limits traffic to and from each facility to business essentials, and employs numerous technologies to detect and thwart intrusion attempts. InfoSend regularly undergoes penetration tests with outside vendors.

6. Background Checks and Drug Tests for All New Employees: all InfoSend employee identities are verified and checked for criminal history before acceptance. In addition, employees are administered and must pass a drug test before hiring.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 12

7. Annual Security Policy and Awareness Training for Employees: all InfoSend employees are given training on security procedures and risks at least annually, ensuring awareness and compliance.

8. Formal Suspected Breach Escalation, Review and Notification Process: all employees are trained to report and escalate suspected breaches or breach attempts to their manager immediately. If client data was at risk, and the breach is not ruled out after a second internal review, then the client is notified and InfoSend pledges full cooperation during the further investigation.

InfoSend Regulatory Compliance
InfoSend serves clients by providing the distribution of customer correspondence via mail, Web, and other channels. Physical infrastructure, data and computing environment security and safety are of great importance.

InfoSend’s systems, security processes, and practices are currently subject to the rules and regulations of multiple laws and audit types:

Payment Card Industry Data Security Standard (PCI DSS) - InfoSend holds a PCI DSS Certificate of Compliance and undergoes an annual on-site audit by a third-party auditor.

Health Insurance Portability and Accountability Act (HIPAA) - InfoSend is defined as a Business Associate and is compliant with the associated rules and regulations.

SSAE18 Auditing with SOC 2 Reporting - InfoSend's organization and systems are audited on an annual basis by an AICPA certified firm to produce SOC reports.

Gramm-Leach-Bliley Act (GLBA) - InfoSend is compliant with the associated rules and regulations that apply to providing services to clients covered by GLBA.

Fair and Accurate Credit Transactions Act of 2003 (FACTA) - InfoSend is compliant with the “Red Flags Rules” that clients covered by FACTA must follow. This includes maintaining an Identity Theft Prevention Program (ITPP).

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 13 g. The selected Vendor must provide a means for secure data transmission to and from the City of Compton, and a method to confirm receipt of any or all data transmissions. Vendor must have the ability to accept daily bill files using an HTTPS upload or a standard FTP or SFTP transmission with PGP encryption support. City must be able to log into the Vendor’s server and transmit the files 24/7.

On a 24/7 basis, data files can be sent to InfoSend via FTP or SFTP or clients can also log in to InfoSend’s secure website and upload files using the HTTPS file upload method. Optionally, and depending on client security requirements, password protected or PGP/GPG encryption can be utilized on the files. When a file is received, it is automatically time-stamped and logged in InfoSend’s Job Tracking database. h. The selected Vendor must have the capability, staffing and resources necessary to print, fold, insert, sort and mail the bills generated each day by the following business day.

InfoSend meets and has satisfied this requirement for nearly 15 years. InfoSend’s turnaround time, from receipt of file with pre-set cut-off times, is next business day. This is a standard part of our workflow. i. The selected Vendor must employ electronic pre-sorting in order to attain postal discounts and provide for the mailing of City of Compton regular billing statements and past-due notices, and special mailings at the lowest rate possible. Each statement is bar-coded prior to printing with each address CASS and PAVE certified to USPS requirements. Additionally, Delivery Point Validation (DPV) is incorporated into the process to validate that the provided address information is a physical address served by the Postal Service. Vendor must be able to optionally provide outbound USPS tracking data for individual mail pieces. Vendor must provide an interface in its online account management portal to facilitate searching for and viewing tracking data for individual mail pieces. The tracking data source must come from the USPS (IMb Tracing data).

USPS Compliance and Efficiency Highlights
• InfoSend maintains ongoing USPS regulatory compliance and cost savings on behalf of clients, standard. • Full Service with Intelligent Mail Barcode (IMb) certified, ensuring clients with qualified mailings receive lowest automated postage rate.
• Address validation applied via Coding Accuracy Support System (CASS) and Delivery Point Validation (DPV), improving the accuracy of addresses and lowering postage. • Customer Move Updates optionally applied and reported via the NCOALink database or Address Change Service (ACS).
• Detached Mailing Unit (DMU) designation, with USPS personnel on-site at select InfoSend facilities, expediting mail entry into the USPS system and increasing overall efficiency. • Ability to "house-hold" multiple documents intended for the same customer into a single envelope to provide postage savings.

USPS Compliance and Efficiency
InfoSend's Customer Communications Management (CCM) platform allows InfoSend to distribute client output to multiple channels, including mail via USPS. InfoSend, as a mailing service provider, maintains technology and USPS compliance to ensure clients are getting the best postage rates and features from mailings.

Postage is the most expensive component of mailed document production, a very important cost consideration when selecting a document production partner and not all vendors provide the most cost-saving discounts available. InfoSend utilizes the following methods to ensure clients are mailing with optimal efficiency.

Full Service with Intelligent Mail Barcode (IMb)
In 2009 the USPS introduced the cost-saving Full-Service mailing option using the Full-Service Intelligent Mail barcode. The Full-Service option provides a number of benefits for qualifying mail pieces. One of the most significant is a postage discount of $0.003 on each qualifying mail piece below the normal lowest pre-sort 5-digit postage rate. InfoSend, by default, will implement the Full-Service Intelligent Mail barcode within client documents produced, saving clients many thousands of dollars in postage costs.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 14 Coding Accuracy Support System (CASS)
InfoSend processes each client file through United States Postal Service (USPS) certified and approved software to ensure the Coding Accuracy Support System (CASS) routine is run. The CASS system improves the accuracy of carrier route, 5-digit ZIP, ZIP + 4, performing Delivery Point Validation (DPV) on mail pieces, and digitally presorts the order of mail for USPS efficiency. Utilizing CASS certification allows InfoSend to obtain the maximum presort postage discounts for client mailings.

USPS Move Updates
InfoSend ensures that clients comply with the USPS Move Update requirements. Mailers must use a USPS approved method to keep client customer address database up to date to qualify for presort discounts. Per USPS requirements clients must update the addresses in the database using the information that is reported back by the USPS. Failure to update addresses within the USPS’s deadline will result in the loss of presort postage discounts.

InfoSend offers two move update services that are compliant with the USPS:

1. Address Change Service (ACS): when this option is selected the USPS forwards client mail to the new address and records the action in their database. InfoSend retrieves this information weekly and sends clients an electronic report of the forwards.

2. NCOALink Service: with this option InfoSend uses the NCOALink database to find the new addresses during data processing. The new addresses can be printed on documents before they are mailed, or printed as-is and forwarded to the new address by the USPS.

In either scenario, clients receive electronic reports of the new addresses after each batch is mailed. If a client elects to have the USPS forward the mail, the addresses must be updated within 90 days.

Detached Mailing Unit (DMU)
InfoSend's Anaheim headquarters and Downers Grove facilities are designated as a USPS Detached Mail Unit (DMU). Having DMU status means that outbound first class mail is inspected by USPS employees located at the production facility, removing the need for mail to be inspected after delivery to the USPS. Mail that is presorted at InfoSend's facility is directly entered into the postal distribution system, expediting mail delivery times and increasing the volume of mail InfoSend can induct daily while reducing overhead.

Ongoing USPS Enhancements
As USPS requirements, customer behaviors and client needs evolve, InfoSend will enhance the service offering.

InfoSend's dedicated research and development staff stay ahead of the USPS changes and mandates, maintaining close contact with USPS representatives to ensure compliance. In addition, InfoSend's development staff meets routinely to discuss upcoming USPS enhancements, scheduling development far in advance to ensure a seamless transition for clients. Should any USPS changes, such as rate increases, require client awareness, InfoSend's Client Services department sends email notifications to clients and closely coordinates changes to output to minimize impact.

Mail Tracking: All clients using the hosted Print Image Archive from InfoSend are automatically given Mail Tracking. With Mail Tracking, the USPS data is provided via the IMb Tracing™ service, where all qualified mail with an Intelligent Mail Barcode that is scanned at a sort facility is logged. This data provides insight into the estimated delivery time frame of mail to the customer. Only available with mail sent using 1st Class Postage, and not available in some cases with postcard mailings.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 15 Example PIA Search Screen with Mail Tracking Results:

Remit Tracking: For clients utilizing the Print Image Archiving service, InfoSend can also track inbound mail from customers utilizing an included remittance stub in the outbound mail. With Remit Tracking, clients will be able to see when a customer responded to the original mail piece, as well as get a daily report of inbound mail with an estimated value of payment remittances based on the outbound mail, assisting with cashflow expectations.

InfoSend accepts has fully satisfied this requirement for nearly 15 years in producing the City’s utility documents.

InfoSend Reliable Production and Materials
• Standardized Environment: InfoSend's standardization in production and materials provides reliability and cost effectiveness for clients with a diverse array of needs across countless industries. • Effective Paper Stock: standard 24 lb. blank paper utilized to strike the right balance between cost and reliability. • Customized Perforation: multiple perforation locations are supported to ensure lockbox compatibility.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 16 • High Speed Digital Printing: printing using laser or inkjet technology: black, grayscale, black plus one or more spot colors, and full color printing are all supported. • Effective Envelope Stock: standard and reliable outgoing #10 and return #9 envelopes predominantly manufactured and stocked by InfoSend, include strategically placed windows to allow client logos to be visible for the customer prior to opening, as well as tinting to ensure data privacy. • Computerized Mailpiece Inserting: documents at InfoSend are tagged and tracked through the production environment, including mailpiece integrity software that ensures accurate insertion of printed page into the envelope prior to delivery to the USPS.
• USPS Compliance and Automation: all documents are presorted prior to induction to the mail stream to ensure the lowest possible postage rate. InfoSend's Anaheim and Downers Grove facilities are designated as a USPS Detached Mail Unit (DMU), meaning USPS personnel are onsite authorizing mail to head straight to regional sort centers and bypass the local office.
k. The selected Vendor must be capable of printing full-color duplexed statements, graphics, charts, and variable usage graphs in order to make the City of Compton statements eye catching, easy to understand, informative and fully functional. Statement redesign services should be offered as part of the onboarding efforts.

InfoSend Document Design Services for Utilities
InfoSend’s Account Managers are trained in the use of various graphic design tools which are leveraged to create your documents. The Account Manager assigned to this project will work with the client’s project team to create outputs which meet the high standards expected by our clients. Wherever possible we will look to provide suggestions to improve the look, feel, readability, and/or response rate for your custom communications using our extensive experience in a wide-variety of industries. All of the graphic design work for your projects will be conducted in-house at InfoSend allowing for us to maintain a high level of quality and responsiveness to your requirements.

InfoSend maintains a wide array of printing and finishing equipment necessary to handle transactional and promotional document production, including:
• Grayscale and full-color laser printers
• Full-Color Inkjet printer
• High-capacity offline folding equipment
• High-capacity industrial cutting equipment
• Variable speed mail inserting equipment
• Proprietary and licensed software solutions for processing data, creating client outputs, maintaining USPS compliance
• Full compliance with any OCR, barcode or remittance specification, including lockbox testing with the delivery of production samples prior to Go-Live.

Often InfoSend will consult to provide clients with best practices and design options which leverage the data and printing technology to their fullest. InfoSend's design team can assist in making sure a utility statement has information hierarchy, appropriate use of color and white space, as well as innovative graphics.

InfoSend provides document composition services for hundreds of utilities nationwide. Below is an example design which is using the latest in customer insights, preferences and printed output technology.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 17 Front:

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 18 Back:

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 19 Utility Bill Design Highlights:
• Information hierarchy based on customer feedback, ensuring Amount Due and Due Date are very clear. Amount Due is placed strategically in multiple locations.
• Color schemes are utilized to enhance labeling of various services and/or charges. • Usage and historical information are given prime real estate. • A dynamic message area for clients to place customizable messages to all customers or customers falling under specified criteria.
• Graph done in a circular manner, utilizing multiple colors to communicate the various charges that lead to the total. • Backside of the bill utilized to communicate details of charges and payment options, labeled with different colors by channel.
• We offer multilingual support and are able to present bills in multiple languages. l. The selected Vendor must be able to procure and warehouse any and all materials that shall be used in the execution of this agreement. City of Compton shall not be invoiced for nor pay any reimbursement costs for paper, forms, envelopes, or other supplies and materials used by the selected Vendor to provide the services required.

InfoSend Warehousing and Inventory Management Highlights • Excess warehousing capacity in all locations, with 49,000 square feet of warehouse space in Anaheim alone. • Warehouses optimally placed within facilities to ensure efficient and smooth print and mail production flow. • Dedicated warehouse personnel on staff to manage inventory and enhance client support and notification. • Strictly controlled intake procedure ensures all drop shipped or internally produced materials match expected quality and counts before storage.
• Inventory controls ensure that InfoSend staff manages client reorder points while monitoring inventory levels with daily, weekly and monthly counting cycles.
m. For mailing purposes, the selected Vendor must provide and make use of standard number ten (#10) window envelopes with interior tinting or printing for visual security. Additionally, the Vendor shall enclose in each bill one (1) number nine (#9) envelope with interior security tinting or printing as a convenience to residents and businesses for the return of payments and up to five inserts. Multiple page statements are collated then folded and machine inserted into the window envelope. Inserts are very often selectable. The City indicates which statements are to receive selected inserts. Vendor must be able to perform intelligent/selective inserting based on customer type or other parameters provided in the data. Vendor must provide the ability to print inserts, newsletters or other notices to be included with regular mailings.

InfoSend Standard #10 and #9 Envelopes
InfoSend is proposing to continue providing the City with our standard envelopes.

Our standard and reliable outgoing #10 and return #9 envelopes are predominantly manufactured and stocked by InfoSend and have strategically placed windows which allow client logos to be visible for the customer prior to opening, as well as tinting to ensure data privacy.

For all clients that use standard envelopes, InfoSend’s standard double window #10 and single window #9 envelopes are sustainably produced and are provided at no additional cost to clients. The Sustainable Forestry Initiative ensures materials are sourced from sustainably managed forests. Please visit www.sfiprogram.org for more information.*

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 20 Standard #10 Envelope
Outside:

Inside:

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 21 Standard #9 Envelope
Outside:

Inside:

Intelligent Mail Barcode
InfoSend, by default, will implement the Full-Service Intelligent Mail barcode within client documents produced, saving clients many thousands of dollars in postage costs.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 22 n. As a cost-savings measure, the selected Vendor must have the ability to exclude the return envelope in the mailings to customers who usually pay via bank draft, online, or in person, or upon request by the City.

InfoSend supports the ability suppress inserting envelopes based on City criteria. InfoSend has the option to suppress both statements and/or envelopes for certain customers. In order to support suppressions, we will program custom logic based off of City criteria and suppression flags or account types found in the data. Selective Inserting allows clients to selectively target insert, flyers, or newsletters to specific mail pieces. Selective Inserting will also allow clients to exclude a #9 return envelope for all customers with credit balance bills, zero balance bills, or AutoPay customers. Custom logic for paperless suppression will be programmed during implementation using flags in your data.
o. The selected Vendor must provide all prices in per-unit fees that shall be all-inclusive and cover the costs of any and all services rendered by the Vendor, with the exception of the cost of postage. The per- unit fee applicable to each bill or each insert printed must include the total cost associated with providing the service to the City of Compton. These costs shall include, but not be limited to, any and all costs associated with staffing, software, hardware, printing equipment, printing supplies, mailing materials, etc., necessary to perform the services stipulated. The per-unit price must be all-inclusive and there shall be no additional charges for jammed, wasted, or obsolete materials or any other form of overhead associated with this agreement.

Please see InfoSend's pricing methodology under section D. Costs. p. The selected Vendor must have a disaster recovery plan, which includes backup power, offsite data centers, redundancy of equipment and a formal disaster recovery plan to process City documents if main facility becomes inoperable. Vendor must own and operate at least one disaster recovery facility that must be located in a geographically diverse location from the main production site.

InfoSend Business Continuity: Risk Mitigation and Disaster Recovery Highlights InfoSend approaches the risk of technology failure or operational interruption via the following methodologies:
• Operations run under capacity for Data Center, Equipment and Labor Force potential • Specific pandemic protocols to prevent labor shortages and protect employees • Operational and Procedural Documentation
• Redundant Communication Lines
• Server Virtualization Used
• Multiple Forms of Data Redundancy: RAID, SAN, VPN Data Sync and Off-Site Hard Drive Backup • Automated Alerts and 24/7 Employee Coverage
• Disaster Recovery Plan and Preparedness
InfoSend Business Continuity: Risk Mitigation and Disaster Recovery InfoSend understands the importance of business continuity. InfoSend’s organization and systems are designed to ensure risk mitigation and resilient disaster response in the event of unforeseen events. InfoSend uses its multiple, geographically distinct facilities to ensure regional events do not affect InfoSend operations.

Hundreds of clients depend on our platforms and staff to provide business-critical services. Our excellent client retention track record speaks to our system reliability and high-quality processing. While InfoSend has never had to implement a disaster recovery plan in a live environment, a great importance is placed on maintaining and testing a successful disaster recovery strategy. InfoSend's knowledge of a strong disaster recovery strategy comes from testing, consultation with IT experts, and from years of research.

InfoSend's approaches business continuity through:

A. Risk Mitigation
InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 23 B. Disaster Recovery Plan
A. Risk Mitigation
InfoSend has designed the organization and systems to mitigate various risks that could impact or completely disable national or regional operations. By building resiliency at the local level, InfoSend ensures highly available and secure operations at each facility and system-wide. Risk is mitigated through:
• Organizational Design
• Data Center Design
• Data Backup Design
• Network Security
• Labor Management
• Client Material Redundancy
• Equipment Mirroring
• Facility Mirroring
Organizational Design

1. Operations Run Under Capacity: this ensures that each local facility can endure well above normal interruptions in labor force or fulfillment equipment availability. Employees in critical roles are cross- trained to provide coverage of any specialized work.

2. Operational and Procedural Documentation: all systems and practices are documented both for internal training and reference, as well as to meet outside audit requirements in order to maintain compliances such as PCI-DSS Level 1 and HIPAA.

3. Redundant Communication Lines: InfoSend’s headquarters utilize both wired and wireless lines, with seamless failover should an Internet provider have an outage.

4. Server Virtualization Used: InfoSend fully leverages server virtualization technology, ensuring any critical processes can be hardware agnostic and quickly cut over to other available hardware resources in the event of a failure.

5. Multiple Forms of Data Redundancy: RAID, SAN, VPN Data Sync and Off-Site Hard Drive Backup.

InfoSend utilizes a combination of these methods to ensure real-time accuracy, redundancy and disaster- proof availability of data.

6. Automated System Alerts and 24/7 Employee Coverage: InfoSend ensures that all systems are automatically monitored and reported on, with failures triggering emails and text messages to employee phones. Multiple employees are cross-trained in systems engineering and administration for around the clock coverage across all facilities.

7. Disaster Recovery Plan and Preparedness: in the event of severe labor interruptions or physical premises becoming incapable of production due to external causes, InfoSend will utilize its Disaster Recovery site to continue operations.

Data Center Design
• Redundant data centers; system architecture uses industry-standard security practices and a multi-layered security approach
• Redundancy for all critical servers, switches, etc. Virtualization used to provide automatic backup and restoration of live operating systems
• Highly scalable; system scales horizontally so that additional processing power can be added quickly. Load balancing for high availability
• Multiple methods of secure data transmission with firewall failover are available to ensure that client data reaches InfoSend securely, quickly, and in whole
InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 24 • Each InfoSend facility has high speed Internet connections with a minimum of 10mb of bandwidth. Both the primary data center facility (corporate H.Q.) and DR data center use a fiber optic Internet connection from AT&T with a minimum of 100mb of bandwidth. The primary data center also has a backup wireless Internet connection from a different provider.
• UPS systems for battery backup and 600KW backup generator to power data center automatically in the event of grid failure
• Large secure storage array; all network storage uses RAID and SAN technology • Backup copies of all data files are made before processing; data is backed up to external hard drives, stored in a fireproof safe, and picked up by an enterprise media vaulting service provider • System and facility capacity and responsiveness are constantly monitored with Icinga protocol; alerts sent to internal systems administration staff when potential issues arise • The system is scaled to prepare for upcoming volume increases. • InfoSend's security and compliance procedures ensure infrastructure is constantly improved and evolved.

Data Backup Design
InfoSend utilizes a secure VPN to ensure the primary data center is continually syncing data to the disaster recovery site. Server virtualization technology is also leveraged to ensure applications are hardware agnostic and can be configured and run at any of the InfoSend sites with little to no cutover time. All data is committed to encrypted media backup and routinely taken offsite to a secure location.

Four separate backup methods are in place to protect data and assure systems are fully restored after a disaster of any type:

1. All servers are duplicated at the Disaster Recovery Facility. Data is automatically synced between the main facility and the Disaster Recovery Facility over a secure VPN.

2. Server data is backed up to secure encrypted media that are both stored in fireproof safes and taken off- site routinely.

3. The RAID system is used on all servers to ensure that data remains available in the event of a hard disk failure.

4. Network SAN systems are used that expand upon RAID by duplicating the entire network storage system to a redundant node with its own RAID.

Network Security
• HTTPS encryption on all web server connections, server authentication • Client authentication for TCP/IP connections
• Firewalls blocking all traffic unless expressly permitted, no direct connections to the LAN • Only authenticated users of InfoSend’s intranet can access the LAN locally or remotely (via the VPN), two-factor authentication required for VPN access
• System attack attempts are monitored and directly reported to system administrators • Limited access points due to tiered permission levels for InfoSend's CRM system, client data access points, storage drives, and networks. Each access point is guarded by separate firewalls. • Separation of firewalls and networks in order to isolate production network. Enterprise-class firewalls are used to safeguard data, using a combination of the layer-3, layer-4, and layer-7 security technologies. • Perimeter network security data/protection. HTTP, FTP, and SFTP networks located within networks behind secured servers
• HTTP, FTP, and SFTP set application protocols and application filtering • Continuous monitoring of web applications by InfoSend’s system administrators, with automated notifications, enable in the case of threat detection or web vulnerability • Static and dynamic packet filtering
InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 25 • Scheduled testing of InfoSend’s systems
• Meets rigorous audit requirements
• Notifications from McAfee, CERN, etc.
• Data transmission through HTTPS web uploads or FTP/SFTP with PGP encryption • VPN system hardening
• External third-party security monitoring alerts InfoSend if there is a potential security risk Labor Management
InfoSend’s employees are cross-trained and can manage tasks that span the entire production process.

InfoSend employs more production staff than is required to handle spikes in volume and/or employees being unavailable for any reason. At InfoSend’s current size and capacity, operations can run normally with the absence of key personnel with no effect on production.

During periods of pandemic-related labor shortages and/or outbreaks, InfoSend has deployed the following strategies:
• Require face coverings in all common areas
• Distance production staff and equipment by at least 6 feet, following social distancing protocols • Enable remote working arrangements for workers who can perform their duties remotely by providing necessary equipment and secure remote access as needed
• Facility mirroring at InfoSend's 5 nationwide locations allows InfoSend to load balance client production across facilities should a localized shut-down result in sudden impacts Client Materials Redundancy
• InfoSend’s standard envelopes are stored at each facility. • InfoSend manufactures its own envelopes as well as purchases from suppliers to ensure ample inventory. • InfoSend’s standard forms (including the blank white form with a perforation) are stored at each facility. • All paper materials required for mail piece production are sourced from American paper mills to avoid global supply chain disruption.
• The custom pre-printed form elements (e.g. logo, statement backer) can also be printed on white paper if a client's custom forms are not available.

Equipment Mirroring
• Intelligent mail inserters (with mail piece integrity) are actively in use at all facilities. • Each facility uses multiple printing and inserting production lines, each that operate independently of the others in the case of equipment maintenance or downtime.
• InfoSend’s Job Tracking application logs where each batch is produced and can redirect individual jobs to other facilities on the fly if needed.

Facility Mirroring
• InfoSend owns and operates facilities in 5 different states: California, Texas, Illinois, Florida and Massachusetts (affiliate). By not relying on third party contracts for DR capacity InfoSend has true Disaster Recovery. • Large clients can opt to have their jobs split from two facilities on a normal day to day basis. This ensures that DR capabilities are continually tested.
• All facilities utilize inkjet printing onto white paper and stock standard envelopes (see above sections).

B. Disaster Recovery
Should one of InfoSend’s facilities operations become partially or fully disabled, then the InfoSend Disaster Recovery (DR) Plan is enacted. The DR Plan requires the following steps be followed:

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 26

1. Detection: the InfoSend Emergency Management Team (EMT) is notified and assembled to evaluate the degraded operations.

2. Assessment: an Assessment Checklist is completed to assess and assign a DR Response Level.

3. Response/ Facility Failover Checklist: upon completion of the assessment, InfoSend immediately begins the DR Response Checklist according to the Disaster Level.

4. Notification: notifications are provided both internally to staff and externally to clients according to the Response Level, including details on service impacts and timelines for resolution.

5. Recovery: InfoSend ensures the completion of the DR Checklist and measures to ensure normal operations have resumed.

6. Facility Restoration: repairs begin immediately upon resumption of normal operations, and eventual service restoration to the regional facility is planned.

DR Response Levels
InfoSend maintains 3 levels of disaster response.

Level 1: no critical damage to the facility to prevent operations, same day recovery expected.

Level 2: some damage to the facility, full failover not required. Some operations re-routed, full operations expected within 5 days.

Level 3: facility is inoperable, full failover enacted.

If the primary facility should become disabled, then data processing and system hosting will be moved to the disaster recovery facility. If facility fail-over is enacted, available labor resources will travel to the other facilities to help with the disaster recovery efforts. Should there ever be a case where one of InfoSend’s facilities is impacted by a major disaster, the company has a travel and lodging contingency plan for necessary employees to travel to a facility providing disaster recovery support.

If facility fail-over is enacted, then restoration of the affected facility will begin as soon as possible.

Testing and Documentation
InfoSend’s disaster recovery procedures are continuously improved. Documentation is regularly updated as necessitated by new requirements or changes to internal procedure or systems engineering.

InfoSend tests the DR Plan annually with executive management review and approval. q. The selected Vendor must offer a return mail service to assist with the handling of return mail. This service should include detailed reporting; which is available on demand through an online portal.

Return Mail Processing Service
InfoSend's Return Mail Processing Service provides clients with the option to not receive and process mail physically returned by the USPS. By having InfoSend handle the processing and reporting of returned mail, client staff time is freed for more valuable duties.

The process for InfoSend's Return Mail Processing Service is simple. • InfoSend receives return mail from USPS, scanning in information and matching to the original mailing in the InfoSend database.
• An electronic report is generated, detailing which customer and mail piece could not be delivered, along with the USPS reason code supplied.
• All undeliverable mail is securely recycled by the USPS.

Immediate return on investment (ROI) is available to any client utilizing this service, as the headache of receiving and opening returned mail is handled expertly by InfoSend in an efficient and cost-effective manner.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 27 r. The selected Vendor must have the ability to mail multiple bills with the same mailing address in one package, incorporating the IMB (intelligent Mail Barcode) and Full Service Submission. These services must be available through an online portal with twenty-four (24) hour and seven (7) day a week access.

InfoSend fully complies and currently provides the City with these services . InfoSend routinely provides for "householding" or combining multiple bills into one mailing package. InfoSend currently provides full service with Intelligent Mail Barcode (IMb) certified, ensuring clients with qualified mailings receive lowest automated postage rate.

As for an online portal, InfoSend provides a secure, hosted, infosend.com website that allows clients to administer their InfoSend applications, as well as user roles and permissions from any modern web browser 24/7. The portal allows File Submission and Job Tracking: providing transparency into each file received as it progresses through data processing and manufacturing by InfoSend. Also allows clients to securely upload files via the web.
s. The selected Vendor must have page level tracking in the production environment with a closed loop quality system. This system must identify suspect mail pieces and out sort any document that is not successfully scanned at insert. Any suspect documents should be automatically repaired and require no human intervention. A mail run data file should be employed to provide the job instructions to production equipment.

InfoSend Quality Control
InfoSend has been in business since 1996, with the founders starting the business with the assertion that comprehensive process controls, quality and customer service can make a difference to organizations sending critical documents. Anyone can process and output a document using standard technology, but to do it well and defect-free requires well-designed technology and controls. InfoSend's strength is in its well-designed tools, procedure, people and culture that demand high volume output with over 99.99966% accuracy.

InfoSend's document output platform and manufacturing operations have been designed using Six Sigma guidelines for engineering the solution and service. InfoSend strives to achieve stable and predictable results while continually sustaining quality improvements across the entire organization. InfoSend seeks continuous improvement of the business process using the DMAIC methodology:

D - Define a problem or improvement opportunity.

M - Measure process performance.

A - Analyze the process to determine the root causes of poor performance; determine whether the process can be improved or should be redesigned.

I - Improve the process by attacking root causes.

C - Control the improved process to hold the gains.

Whenever defects which are not detected and remedied as part of standard procedure, the issue is logged and escalated to a Quality Assurance Team which will perform Root Cause Analysis (RCA), perform remediation and present a report to Executive Management.

Quality Control for Data Processing, Print, and Mail
InfoSend's Quality Control for Data Processing, Print and Mail are designed according to the following workflow, ensuring checks and balances throughout the process to eliminate the cause of defects in client output:

1. Client Data Transfer, Format Integrity and Job Code Assignment

2. Document Composition, Address Integrity and Sequencing

3. Print Operator Checks

4. Data/Print Quality Control & Staging

5. Manual Fulfillment
InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 28

6. Bulk Mail Insertion and Checks

7. Daily SLA Checks
Automated 2D Barcode Accuracy System
InfoSend leverages an automated 2D barcode system, which ensures manufacturing accuracy of client output.

Key Components include:
2D Barcode Scanner

2D Barcode System Monitor

Printing
Each document is printed with a unique 2D barcode on the address block, and this barcode is stored in the InfoSend database.

Scanning
A scanner checks every document as they are inserted on InfoSend inserting equipment. The envelope window is scanned and the documents are reconciled in real time with the original document print stream database, ensuring each mail pieces is accounted for.

Reconciling
The 2D barcode monitor provides real-time alerts for any out-of-sequence, missing, duplicate, misread or invalid document discrepancies during production. If a document is missing or jammed, it will be reproduced. The machine operator must signal a supervisor every single time there is an out of sequence error and receive sign- off on the resolution. InfoSend will not mail any batches which have unresolved errors (e.g. missing mail pieces). t. Statement form is produced using roll-fed full color (CMYK) inkjet printing, printing both variable and static information on white 20# paper.

Inkjet Printing Technology
InfoSend operates roll-fed inkjet presses out of multiple facilities to enable true Disaster Recovery capabilities. Transactional documents can be printed using full-color production inkjet technology. Inserts can be digitally pre-printed as well as offset equivalent quality using the latest high-definition inkjet technology.

Maintenance contracts are in place with qualified vendors for all InfoSend equipment involved in the fulfillment of client documents. InfoSend carefully selects vendors and equipment to guarantee production of documents according to the Service Level Agreement (SLA) between InfoSend and its clients.

Printing Equipment:

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 29 • Roll-fed full color (CMYK) inkjet printing is the primary production method. • Production sheet-fed full color (CMYK) inkjet printing is also utilized • Sheet-fed full color and monochrome laser printers for small or specialty jobs and reprints. • Full-color capacity is over 130 Million images per month via full color. • InfoSend prints images well under capacity for business continuity, new installs, and spikes in volume. u. The selected Vendor must have the ability to accommodate business rules for statements that need to be removed prior to mailing. Additionally, the Vendor must have the functionality for statement review and approval processed by City staff prior to print and mail.

InfoSend meets this requirement.

File Cancellation and Document Pull Request Procedures
InfoSend’s CS department accepts requests to cancel entire batches or pull select documents from a batch as a standard function of the department. This request can be placed through InfoSend's online website support ticketing system, via email, or by calling the 800 number. The request is then documented by the CS team and communicated to the InfoSend production departments through our internal systems.

1. File Cancellation: these requests are typically submitted to InfoSend just after file transfer but before printing. InfoSend's CS personnel will immediately change the status of the Job to prevent any further progression through the InfoSend manufacturing environment and remove the Job batch from the queue.

Clients utilizing the Sample Approval workflow will have the option to cancel their own job, which will then be removed from the queue.

2. Pull Document Requests: these requests are typically submitted by the Client after the file is processed and prior to mailing. Ideally, these requests would be submitted to the CS team prior to the mail piece receiving the “Quality Control” timestamp in the website’s client-facing job tracking system. Once the job has been marked as completing Quality Control it will be moved into Mail Preparation. For this reason, Pull document requests made after the job has passed through QC should be communicated directly via phone call to ensure that they are handled immediately to minimize the chance that the piece is processed for mailing. The document to be pulled will then be intercepted after the document is printed. Pulled documents can either be recycled or returned to the Client. v. Postage is billed after each cycle. The City of Compton is not required to prepay postage.

InfoSend complies. InfoSend invoices based on services used and actual postage expenses per the full automation and discounts offered by the USPS. InfoSend does bill postage in arrears. InfoSend uses the standard practice of collecting a postage deposit up front to cover the first mailings. This deposit is then replenished with the monies collected per the invoice. In essence, the postage deposit always remains whole and therefore eliminates the need for the City to manage postage monies on an on-going basis. w. The selected Vendor must be able to deliver statements via email for customers who have established on-line accounts with the City of Compton, per request.

Email eBilling Highlights
• Email-only service that sends eBills to customers via email (no portal to view prior eBills). • Complements an existing online payment system by providing eBills electronically. • Works with client data file flag or supplemental file with customer email addresses. • Styled HTML email template featuring client branding, including banner image. • Bill particulars such as Account Number, Due Date and Amount Due are contained in the email body, as well as link to payment portal.
• Includes a PDF of the document attached to an email.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 30 Email Tracking
InfoSend's Email Billing service delivers PDF documents right to the user's inbox, along with HTML information about the bill and links to pay. InfoSend provides tracking of the eBills through a Return Email Report, as well as a CSR Admin web interface.

The Return Email Report is the primary method for InfoSend clients to monitor the successful delivery of emails.

Generated on a daily basis, the report will list all email addresses which responded with an error during the delivery window. This report can be used for disabling paperless flags in the billing system.

InfoSend also provides a CSR Admin interface for account lookups. This includes the ability to see details on the delivery status of the email, as well as a replica of the email which was sent. The CSR Admin user may also resend the document to the customer from this screen.

Automated e-mail notification of statement availability should be included as well as an online 24-months statement history.

InfoSend Archiving Services Highlights
• Multiple Channels: Capable of hosting documents within an InfoSend database as well as shipping PDFs via secure FTP or DVD media.
• InfoSend Hosted Option: Secure cloud solution where InfoSend hosts documents for a client-specified historical retention, allowing for reprints and emailing documents on demand. • API Access for Hosted Docs: For clients who choose to have InfoSend host, an API is made available that enables paperless integrations with ERP/CIS/billing systems, as well as online payment providers. • Insert Communications Included: The InfoSend system is also capable of including the insert communications as additional pages in the PDF (eInserts), ensuring clients and their customers are viewing the complete document which was distributed.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 31 • USPS Mail Tracking: For clients using the hosted solution, USPS mail tracking info is provided for eligible First Class mail, using the IMb Tracing™ service.
• Remit Tracking: Also for clients using the hosted solution, InfoSend can provide a report of checks mailed back by customers using the included remit stub. A daily report of customer mail and amounts due will be provided, assisting clients with cashflow expectations.
• Final Document Transfer: InfoSend can push PDFs via secure FTP in a standard or customized format, allowing clients or third parties to archive documents on other systems.

InfoSend Archiving Services
InfoSend's Customer Communications Management (CCM) platform offers a robust, secure and redundant archive service that clients can rely upon to access documents rendered, modified or processed by InfoSend.

InfoSend has built a flexible set of options to ensure clients and their customers can access documents in the context that they prefer, including in existing CIS/ERP or billing applications. InfoSend offers PDF delivery and hosted models.

With all options, InfoSend is capable of including the insert communications as additional pages in the PDF (eInserts), ensuring clients and their customers are viewing the complete document which was distributed.

1. Delivery via Final Doc Transfer (FDT): For clients who prefer to store and host PDFs within another software environment, InfoSend is able to deliver the PDFs via Final Doc Transfer in the following ways:
• Secure FTP Transfer: Upon batch completion by InfoSend, a PDF file of the batch will be sent via secure FTP to the client with a companion XML index file containing standard details of the PDF batch (account #, PDF page number, etc.).
• Custom Secure FTP Transfer: Upon batch completion by InfoSend, the PDF data can be delivered in a complete batch or broken down and sent as one PDF file per account or document. In addition, InfoSend can match PDF file naming conventions or provide index data in a specified format. InfoSend will work with the client to define the workflow, and fees may apply depending on complexity.

1. Search via the InfoSend Portal: Upon batch completion, InfoSend will archive the documents for the client to retrieve on demand from a web interface. By logging into the InfoSend Portal, client representatives can access the archive and search for documents according to standard criteria such as account number or date. In addition, InfoSend provides up to 5 custom search fields, specific to the client's data (examples: “bill cycle” or “notice ID”). Documents can be viewed on screen, downloaded to the desktop or emailed.

2. Web Services Integration: Upon batch completion, InfoSend will archive the documents for the client to retrieve on demand via an encrypted API query string. This secure option is best suited for clients who have the capacity to integrate the InfoSend archive into a software package on their end. This web interface allows outside solutions to perform document presentment within their own application framework without having to host an archive.

Example PIA Search Screen with Mail Tracking Results:

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 32

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 33

2. Hosted via Print Image Archive (PIA): For clients who prefer to outsource the storage and only retrieve PDF documents on demand, InfoSend provides two ways to view documents via the Print Image Archive:
• Search via the InfoSend Portal
• Web Services Integration
Mail Tracking: All clients using the hosted Print Image Archive from InfoSend are automatically given Mail Tracking. With Mail Tracking, the USPS data is provided via the IMb Tracing™ service, where all qualified mail with an Intelligent Mail Barcode that is scanned at a sort facility is logged. This data provides insight into the estimated delivery time frame of mail to the customer. Only available with mail sent using 1st Class Postage, and not available in some cases with postcard mailings.

FDT Delivery: Secure FTP
InfoSend is able to provide the archived documents in PDF format, transferred via secure FTP to the server of the client’s choice. Each time InfoSend completes a batch for a client, the PDF will be automatically packaged up and sent via this FTP channel with a standard XML companion file to assist in indexing the contents of the file.

Secure FTP Transfer Workflow

1. Client FTP Type: InfoSend recommends transfer via secure FTP (sFTP). However, depending on the client’s capabilities and security requirements regular FTP can be supported.

2. PDF File Name: InfoSend will provide the PDF File with the following format: <InfoSend Job Code>YYYY.PDF. Example: INF0419A2012.PDF.

3. XML Index File Name: InfoSend will provide the XML Index File with the following format: <InfoSend Job Code>YYYY.TXT. Example: INF0419A2012.XML.

4. Encryption: InfoSend can optionally encrypt the PDF and XML files using PGP encryption to ensure safety in transit. The encryption key will be cut during setup.

FDT Delivery: Custom, Secure FTP
InfoSend is able to provide the archived documents in PDF format, transferred via secure FTP to the server of the client’s choice. Each time InfoSend completes a batch for a client, the PDF will be automatically packaged up and sent via this FTP channel. With this option, however, InfoSend is able to control when the file is transferred as well as provide the PDFs by batch or by individual account, and can also provide a custom companion file to index the contents of a batch file.

With the custom option, full requirements are captured during setup and a Statement of Work will be presented for client sign off prior to beginning the implementation.

Custom Secure FTP Transfer Workflow

1. Delivery Timing: InfoSend recommends performing the delivery after the batch is completed by InfoSend (mailed via USPS, documents mailed out, etc.). However, should the client prefer to get the batch immediately, InfoSend can configure the application to send as soon as the client file is processed by InfoSend, or as soon as the Sample File is approved (if client performs this step).

2. Client FTP Type: InfoSend recommends transfer via secure FTP (sFTP). However, depending on the client’s capabilities and security requirements regular FTP can be supported.

3. Custom PDF File Structure: With the custom option, InfoSend will be able to provide the PDF either in a complete batch, or provide individual PDFs per account or other criteria. Please note: the criteria InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 34 needed will require analysis during implementation, and depending on how the batches are grouped could impact the ability to also use InfoSend Portal search or Web Services Integration.

4. Custom PDF File Name: With the custom option, InfoSend can create a naming convention for the PDF files that match the client’s criteria.

5. Custom Index File Name: With the custom option, InfoSend can create a naming convention for the Index files that match the client’s criteria.

6. Custom Index File Format: With the custom option, InfoSend can add custom data elements to the standard XML file format or create an entirely new index file to match the requirements of the client to assist in providing information on the PDF contents.

7. Encryption: InfoSend can optionally encrypt the PDF and XML files using PGP encryption to ensure safety in transit. The encryption key will be cut during setup.

PIA Hosted: Search via the InfoSend Portal
For clients looking to outsource the storage and retention of past documents, the InfoSend Print Image Archive search tool is an option that is simple to setup and use. Located within the administrative InfoSend Portal already used by customers to track batches, this option provides robust search criteria along with document download and email options for archived documents.

On Demand Search Options

1. Retention Period: With InfoSend hosting the documents, the batches processed can be archived as long as the client requires. Fees apply based on length of time and are generally quoted as part of the contracting process.

2. Search Criteria: By default, InfoSend provides search criteria for Name, Account Number, InfoSend Job Code and Date Range. In addition, InfoSend is able to provide 5 custom fields mapped to the client’s data (examples: Bill Date, Due Date, Service Address, Notice ID, etc.).

3. User Access: Since the Print Image Archive is a feature of the InfoSend Portal, there is the option to control which users are able to access the archive. This permission can be set under User Management.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 35 Example PIA Search Screen with Mail Tracking Results:

PIA Hosted: Search via Web Services Integration
For clients with an external software package that could support showing documents, InfoSend offers a Web Services integration that enables secure URL query searches to retrieve documents from InfoSend servers. With this option, InfoSend provides credentials and encryption to a client, or a third party provider on behalf of the client, along with documentation and resources to implement and test an integration to the document archive.

The goal of the Web Services Integration is to provide InfoSend produced or stored documents on screen as seamlessly as possible to an end user of another application.

Web Services Integration Workflow Highlights

2. Secure Socket Layer (SSL) Communication: InfoSend has a current SSL certificate specifically for the domain serving this application, so all communication is done using the web standard https: protocol.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 36

3. Encrypted Access Parameters: The URL scheme which allows access to the archive will utilize an AES 256-bit encryption key with vector initialization (VI) salting, to ensure the parameters of the web service call cannot be decrypted by outside parties.

4. URL Expiration: All query URLs will expire within a timeframe that meets the client application’s security requirements to ensure no unauthorized access.

5. Document Search Criteria: By default, InfoSend provides Web Services search criteria for an Account Number and/or one other indexed document identifier (NoticeID). The goal is to retrieve a specific document or list of documents pertaining to an account.

6. Document Results: InfoSend will be able to serve the document results in three ways, depending on the search criteria: allow the browser to show PDF in line, force the browser to download PDF, or show document list results with a link to download PDF.
z. Search indexes should include the following; Name, Account Number, Service Address and Billing Date. Compound and relational searches across indexes should be available as well as full text search capability across the entire database. Search retrieval speed should not exceed three seconds.

InfoSend accepts and currently provides the City with this requirement. See InfoSend Archiving Services above.
aa. Customization and Programming as required.

InfoSend accepts this requirement. InfoSend will program custom logic based off of City criteria found in the data during implementation.
bb. Reformatting of data file to correspond to customized layout.

InfoSend accepts this requirement. We have waived our initial implementation setup fee which includes building a program to manage the City's unique data corresponding to either an existing bill design or a new bill design created by InfoSend.
cc. Logical processing on data as required by the City.

InfoSend supports this requirement. As standard, we will provide #9 envelope suppression, intelligent inserting, and intelligent messaging based off of custom parameters we can key off of within the City's data files.

Selective Inserting
InfoSend supports this as standard. InfoSend has the option to suppress both statements and/or envelopes for certain customers. In order to support suppressions, we will program custom logic based off of City criteria and suppression flags or account types found in the data. Selective Inserting allows clients to selectively target insert, flyers, or newsletters to specific mail pieces. Selective Inserting will also allow clients to exclude a #9 return envelope for all customers with credit balance bills, zero balance bills, or AutoPay customers. Custom logic for paperless suppression will be programmed during implementation using flags in your data.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 37 Message Manager with Intelligent Messaging
This free account management tool is a custom-built web-based application that allows clients to control the messages that print on output. Clients can schedule the messages months or even years in advance, as well as set criteria to assign unique messages to different types of customers, or even to individual accounts. A PDF preview displays the message in the actual font that will be used.

dd. Additional Services- Vendor provides print broker services to obtain best pricing for preprinted enveloped, billing forms and other printed material as requested.

InfoSend accepts and supports this requirement and is happy to provide pricing to the City on special mailings, preprinted forms to have on hand, envelope stock, etc. Pricing is contingent on volume and specification. and will be provided upon request.
ee. Vendor must produce the mail in a location within 100 miles of the City that is able to achieve 1-3 day delivery from the USPS.

InfoSend proposes to mail the City of Compton's bills, notices, and letters out of our facility in Anaheim, CA, located approximately 25 miles from the Compton City Hall. ff. Ability to Interface with Springbrook Software V7.16.0.0, at minimum.

InfoSend has this capability and currently serves 172 clients using Springbrook Software.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 38 C. Solution Implementation Methodology and Support
C. Solution Implementation Methodology and Support: Describe how you propose to work with the City of Compton to deliver services and/or products, including:
• Customer Support- Provide customer support 24-hours, seven days per week.

InfoSend Client Services Support
InfoSend's mission to provide the industry-best support requires excellence and attention to detail within the Client Services (CS) department. InfoSend has designed support around extensive procedural controls to ensure client output is handled accurately and issues are addressed expeditiously. The following describes InfoSend’s standard support coverage, the services that are included as part of annual software support, a listing of call priorities and an outline of escalation procedures.

Support Channels and Availability
InfoSend provides the following methods to be reached to initiate a support request:
• 800 Toll-Free Telephone support: (800) 955-9330
• Email via [email protected]
• Free electronic access 24 x 7 at www.infosend.com with the following online benefits:
o Log, track & close support requests
o View & update support requests
o Access published documentation
o Access available downloads
o Download reports
o View Job Tracking statistics
o Download sample files in PDF format
Standard hours of support are from 6:00 AM Pacific to 6:00 PM Pacific, Monday through Friday, excluding designated statutory holidays. Weekend assistance is available and must be scheduled in advance and in most cases is billable.

InfoSend recognizes the below holidays and will be closed should they fall on a weekday. • New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
Inbound Support Ticketing, Escalation, and Resolution Workflow All issues or questions reported to support can be tracked via an online support ticket. Account Managers can provide support via telephone, email or the online support ticket tool that can be accessed by logging into www.infosend.com.

1. Contact Dedicated Account Manager: Each web submission, call or email is handled with personal support. Clients receive support by contacting their dedicated Account Manager. If the client’s dedicated contact is not available, the support request will be handled by another cross-trained Account Manager or Senior Account Manager. This representative will be your liaison through the support process, giving you a single point of contact for issue resolution.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 39

2. Request Logging: Each support request can be logged using InfoSend’s online Support Ticket Tool.

Support Ticket requests are assigned a unique ID and can be viewed by both InfoSend Support and the client’s authorized representatives. Support Ticket requests are archived and can be filtered by open and closed requests.

3. Escalation Procedure: InfoSend staff will internally escalate any required internal technical or operational resources to ensure that quality issues are resolved quickly and completely the first time. All necessary modifications are thoroughly tested before being applied to client applications to ensure that the final product meets quality expectations.

4. Ticket Resolution: Once an issue has been resolved, clients are notified of the solution and allowed to review new sets of samples to approve any changes. Extra attention is paid to the new job throughout our production, quality control and mailing process. When all parties confirm that the job is meeting quality expectations through every step in the process, we will approve and release the job for completion.

5. Client Satisfaction: Any concerns or questions around the support being provided may be escalated to the Client Services Director.
• Data Management- Provide data management design that supports integration with the current billing system, specialized requests, reporting, and data analysis ad comparisons.

InfoSend has continuously provided utility bill printing and mailing services for the City of Compton Water Department for nearly 15 years with the below described services:

Data Processing, Print and Mail Reporting Highlights
• File Transmission and Processing: InfoSend provides key reports during file transmission, after data processing, and upon file completion so clients are informed throughout the entire process. • Process and Postage Summary: For clients utilizing the Sample Approval workflow, a Process Summary report is presented with details on the work to be performed, along with an estimate of postage. • Job Tracking Tool: As client batches are processed, InfoSend provides a web tool with real-time and historical information when a file has achieved a stage of production. • Address Update: InfoSend provides a full suite of address updates, including National Change of Address (NCOA) reports.

Data Processing, Print and Mail Reporting
InfoSend's Customer Communications Management (CCM) platform provides clients with the necessary reports to reconcile and receive updates throughout the Data Processing, Print and Mail (DPPM) process. InfoSend standard reporting workflow is provided by default, and is able to provide certain reports in a variety of methods including text files, comma delimited files, HTML formatted reports and in some cases, PDFs.

All reports are available either through the InfoSend website and can also be emailed or transmitted via secure FTP. In addition, clients have the capability of assigning internal contacts that have permissions to access/receive reports.

File Transfer Acknowledgement Report
Upon client upload of a data file for processing, InfoSend will send the File Transfer Acknowledgement Report as certification of receipt of the file. The File Transfer Acknowledgement Report provides information about the file name, byte size, page/record count and file receipt date. This report is posted to InfoSend’s secure web portal for viewing and is also commonly emailed to designated client staff members.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 40

Process Summary Report
The Process Summary Report is a detailed PDF document that summarizes key data points contained within a document run batch. If a client chooses to review sample files prior to printing, the Process Summary Report will be included as a cover page within each set of samples. It is also posted to InfoSend’s “Reports” tab of the web portal in PDF form. The Process Summary Report details important information such as data files that were included within the job, document details such as page count and batch amount if documents are bills, print output information, suppressions, inserts included, and USPS presort counts and estimated postage.

Process Confirmation Report
The Process Confirmation Report is emailed to designated client staff members as well as posted to the reports section of the web portal after documents have been completed for mailing and released to the USPS. This report provides confirmation that InfoSend has released a job’s mail pieces to the USPS for mailing. The Process Confirmation Report can be created in one of three different formats: plain text, XML or HTML.

This report provides the name of the file(s) mailed along with a detailed mail count. For statements, invoices and other financial documents, the total dollar amount is also provided. Additional information can be provided after the “totals” section of the report. For example, addresses that could not be verified for delivery point validation can be listed at the end of this report.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 41

Job Tracking Tool
The Job Tracker provides the current status of jobs as it progresses through InfoSend’s data processing and print production departments. The Job Tracking tool contains details such as job type, number of component files that are contained within the job, file receipt timestamps, sample files that may be downloaded and the status of printing/quality control/mail preparation. Once a file has been completed for mailing and mail pieces have been released to the USPS a timestamp of file completion confirmation will be provided. InfoSend provides a history of the past 100 jobs that were processed through the system.

Address Update Report
Address Updates including NCOALink hits or ACS updates are provided in InfoSend’s reporting section. The ACS/NCOALink report is available in three formats: plain text comma delimited, XML or HTML. Most address update reports are either comma delimited or XML formatted so that InfoSend’s clients can automate the process of loading updates into their customer information system.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 42 • Implementation Support- Provide complete turnkey solution and project management support InfoSend is currently implemented with the City of Compton, eliminating the time, cost and risk of implementation with another provider.

InfoSend Implementation Highlights
• Dedicated Account Manager acts as primary contact and project manager, coordinating all internal setup activities with InfoSend programming and operations staff.
• All setup and training performed virtually, using phone, email, and web-based tools for issue tracking and screen sharing.
• All communications, documentation and test files tracked and stored securely within the InfoSend CRM system, allowing other InfoSend personnel to contribute or take ownership of the project. • Key milestones are established at kickoff, then tracked and reported throughout the project with 4 key phases:

Requirements Gathering, Application Build, User Acceptance Testing (UAT), Go-Live. • During Application Build, InfoSend's Data Processing platform is configured to automate client-specific Quality Assurance (QA) during client data processing.
• All web facing applications are internally validated and then provided to client for training and User Acceptance Testing (UAT) prior to go live.
• Parallel Testing is run prior to Go-Live, ensuring all aspects of the application are validated before launch. • Go-Live includes an "all-hands" approach, with all key InfoSend managers required to review the launch day activity and sign off before application go-live is final.

InfoSend Implementation
InfoSend's client-focused service and industry-leading client retention rate starts with a successful implementation. Since 1996 InfoSend has continually refined the implementation process to ensure clients Go- Live occurs expeditiously and without error.

All InfoSend implementations have 4 key phases.

1. Requirements Gathering

2. Application Build

3. User Acceptance Testing (UAT), Samples, Parallel Testing, and Training

4. Go-Live and Follow Up
Requirements Gathering
The project is started with a dedicated Account Manager assigned to the project. The Account Manager acts as the primary point of contact with clients while working with all internal InfoSend programming and operations staff, and will chair a recurring (often weekly) implementation meeting with the client's key staff. InfoSend, as a cloud-based solutions provider, engages clients in implementation and support via phone, email and web-based tools, including web-browser screen sharing. All setup, training and request tracking is provided virtually using industry standard tools. Critical communications sent to or received from clients during the implementation are centrally archived in the InfoSend CRM system, ensuring all aspects are documented and the implementation can continue should the primary resources be out of the office.

The Account Manager establishes key milestones and completes standardized steps in the InfoSend implementation plan. The process includes requirements gathering and analysis of the application to be developed, including a data mapping exercise, resulting in a Statement of Work (SOW) for client approval.

Application Build
Once the SOW is approved, the application undergoes development and configuration. Prior to completion of development, the application is reviewed by a secondary Account Manager or member of the IT management group to ensure that no task was left undone or done incorrectly. Sample output is produced and checked by InfoSend Quality Control, automated Quality Control methods are configured within processing.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 43 Samples, Parallel Testing, and Training
During the last phase of the implementation, output and application web access is provided to clients for User Acceptance Testing (UAT). Once the application build is validated and accepted by the client, the application is put into Parallel Testing mode. During this time clients are encouraged to transfer copies of live data to InfoSend to be automatically processed and output for review, simulating go-live. Clients check the web application and output to ensure that it is satisfactory and any requested revisions will be completed before go-live. Any payment related applications are tested to ensure payment deposits are received and reconciled. Clients are also trained on how to use InfoSend tools and reporting to support the application at this time.

The hour-long, web-based training covers:
• File uploads
• Sample review and approval
• Managing document messages and insert requests
• Accessing archived reports
• Managing User Permissions
• Performing research and support for customer activity • Payment reconciliation (for payment applications)
• Submitting, viewing and closing support requests
Go-Live and Follow Up
Go-Live of the application includes an "all-hands" approach, with all key InfoSend managers required to review the launch day activity and sign off before application output is final. After Go-live, your Account Manager performs a post go-live follow up to ensure client satisfaction. • Training- Provide training to City of Compton staff.

Training is provided. Please see the subsection Samples, Parallel Testing, and Training in the response to the item above.
• Software updates- Provide future software releases or enhances services as part of the software fees.

InfoSend System and Software Updates Highlights
• Dedicated staff for Research and Development, ensuring InfoSend products and services evolve continually. • System Architecture separates client-specific programming from core system workflow, ensuring backwards compatibility and eliminating client impact during key platform security upgrades and enhancements. • Agile methodologies used, allowing team to prioritize and ship critical updates quickly and on-demand. • Changes to the system must undergo rigorous regression testing in a test environment, with software changes following OWASP standards.
• Requests for system improvements directed to the client Account Manager are escalated to the development team for analysis, feedback and release timeline.
• System enhancements communicated via periodic email updates, with dedicated client Account Manager available to assist further.
• Technical documentation- Provide technical documentation for support staff including system overviews, design, flowcharts, and file layouts.

InfoSend is currently implemented with the City. A diagram overviewing the production process is provided below and additional documentation can be provided upon request.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 44

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 45 • User Manuals- Provide a complete set of user manuals for all software applications to document and explain system features and functions. Comment on availability of manuals online and mobile accessibility.

InfoSend's tools are designed to be user friendly and self explanatory, with help provided inline for the user within the web portal. InfoSend provides training and unlimited support while providing services.

InfoSend, Inc. | www.infosend.com Response to RFP for City of Compton CA | 46 D. Costs
D. Costs: Provide - in a separate sealed envelope - the costs for the proposed services. It should be based on all tasks and in the format identified in the scope of services. Any additional cost items included must be distinguished from those listed in the chart attached as Exhibit “A”.

InfoSend has provided its pricing in a separate sealed envelope.

InfoSend, Inc. Response to:

BillPri nt. eBills. Delivered.

Prepared for:

Due:

Provided by:

An Innovative Outsourcing Partner
Glen Everroad
Government Solutions
[email protected]
Office: 714.993.2690
Mobile: 949.874.4786
Time:

Kelly Law
Territory Sales Manager
[email protected]
Office: 714.993.2690
Mobile: 949.566.3891
A n
aheim, CA | Downers Grove, IL | C arrollton, TX | Fort Myers, FL 800.955.9330 | infosend.com
InfoSend Data Processing, Print and Mail Pricing Document Production Summary Utility Statements Package includes: one printed page up to 2/2 ink, InfoSend outgoing #10 envelope, InfoSend #9 return envelope $0.1535 per document Past Due Notices Package includes: one printed page up to 2/2 ink, InfoSend outgoing #10 envelope $0.1329 per document Finished mail pieces are delivered to the USPS within one (1) business day. If electronic PDF samples (proofs) are requested then the mailing will be completed within one day of sample approval. File upload deadline for next-day mailing is 3:00PM local time at the production facility designated for your account. If samples are required then they must be approved by 5:30PM local time for the file to be mailed by the next business day. The below provides the components of the summary price given above. All pricing is based on “Client Volume Assumptions” listed below and excludes applicable sales tax. Data Processing Setup Fee - Express PDF Input Files $0.00 CURRENTLY IMPLEMENTED Setup Fee – Data Only Input Files $0.00 CURRENTLY IMPLEMENTED Document Re-Design Fee $160.00* Statements Data Processing, QC, Mail Prep Fee (per document) $0.0691 Past Due Data Processing, QC, Mail Prep Fee (per document) $0.0705 *InfoSend will provide Compton 15 hours toward a redesign effort with no billable fee should it be desired. Printing and Mailing Service Statements Printing Fee per Page with Blue Highlighting $0.0216 Past Due Printing Fee with Red Highlighting $0.0216 USPS Postage Pass-through A postage deposit will be required prior to starting service. Print Color Options (colors per side) * $0.03 for 4/4 printing Inline Insert Print Fee* $0.0681 Black printing $0.0781 Color printing Excess Pages Handwork Surcharge (per mail piece) $0.35 Address Updates – per “hit” (address that gets updated) $0.30 NCOA $0.30 ACS *Prices assume normal ink/toner coverage for business documents. Flood coating the entire page in color or other types of extremely high coverage designs may cost more or not be technically feasible. Extremely high coverage designs can cause content to bleed through to the other side of the page or to cause the page to curl too much to work properly with high-speed mail inserting equipment.

Materials Standard 8.5” x 11” Paper Stock (per sheet) $0.0158 Standard Double Window Outgoing #10 Envelope $0.025 Standard Single Window Return #9 Envelope $0.022 Outgoing Flat Envelope – used for mail pieces with excess pages $0.1791 Insert Services InfoSend Produced Quoted based on specification Envelope Messaging (Snipes) Quoted based on specification Electronic Inserts $0.01 Inserting Fee $0.01 per insert Optional Document Services Enhanced Print Quality $0.02 Print Image Archiving (Per Document Image), with included USPS mail tracking $0.0151 - For 12 Months of Retention $0.0251 - For 18 Months of Retention $0.0271 - For 24 Months of Retention $0.0321 - For 36 Months of Retention Final Doc Transfer (FDT) $0.015 per image InfoSend Batch File $0.025 per image Custom File Format Professional Services Rate (per hour) $160.00 Returned Mail Handling $0.30 per reported returned mail piece Remit Tracking $50 monthly support fee Fee Explanations Data Processing • Setup Fee - Express PDF Input: requires a final composed PDF is uploaded to InfoSend for processing. Clients maintain control of document look and feel, but InfoSend designs a program to parse the necessary data from the PDF. • Setup Fee - Data Only Input: requires the client provide a flat data extract, InfoSend creates, hosts and maintains an application to generate documents. Existing document design is copied. • Document Re-Design Fee: using the “Data Only Input” method, InfoSend’s Client Services Team assists in redesigning the format of printed documents to improve communications or to take advantage of new printing capabilities. • Data Processing Fee: per document image that is processed by the InfoSend system for output. Printing and Mailing Service • Print Fee: price includes baseline number of colors printed on the front and back of the document. All variable and static images are dynamically imaged onto white form with a perforation. • Postage: clients are invoiced for the exact postage used. Leveraging InfoSend’s USPS compliance and expertise, clients are provided the lowest possible USPS automated rates when client batches qualify. • Optional Color Upgrades: Different options are available at different prices. Numbers fewer than 4 equal individual colors, 4 equals full color. The number 1 means black or grey. All sheets are billed at the same rate; the price for the sheet with the highest number of colors is the applicable fee. 4 equals CMYK (full color). • Batch Fee: assessed to cover InfoSend costs when batches transferred to InfoSend fall below threshold. • Inline Insert Print Fee: price for inserts printed on demand as additional pages. Allows for more dynamic customer messaging without the extra pre-production lead time and overhead. • Excess Pages Handwork Surcharge: surcharge is assessed per mail piece (not per page). This surcharge only applies to multiple page bills that have too many pages to be inserted into a #10 envelope by machine. This surcharge covers the necessary manual labor required to process these mail pieces. • Address Updates – NCOALink or ACS: per reported update. InfoSend electronically reports the addresses it received in your data that need to be updated because the customer filed a Change of Address Report with the USPS. Cost is per update. Materials • Paper Stock: white paper stock with or without perforation. Paper is 8.5x11” and 24lb. Price includes all inventory costs. A larger 8.5x14” format is available at a higher material cost and higher printing cost. • Outgoing #10 Envelope: #10 InfoSend Standard Double Window Outgoing Envelope. Includes security tint printed on the inside of the paper stock and clear film that prevent the contents of the envelope from being viewed. Sourced with sustainably logged paper (SFI). • Return #9 Envelope: #9 InfoSend Standard Single Window Return Envelope. Includes the same security tint and SFI paper as the #10. • Outgoing Flat Envelope: single window envelope, only used for multiple page statements that do not fit in the #10 envelope. Insert Services • InfoSend Produced Inserts: utilizing InfoSend printing and/or design services, inserts can be produced by InfoSend. Price quoted on request. • Envelope Messaging (Snipes): custom messages and images can be printed onto the standard InfoSend #10 double window envelope as a more cost-effective alternative to pre-manufactured custom envelopes. The price depends on the artwork – number of colors and whether it prints on one or both sides of the envelope, as well as order quantity. Price is quoted upon request. • Electronic Inserts: fee per digital image of a physically produced insert included in the PDF copy of a document. Ensures that client representatives and client customers can get the same information in the electronic bill as would go out physically. • Inserting Fee: client provided or InfoSend produced inserts to be included with InfoSend produced mail. Additional fee applies if insert arrives at InfoSend but requires folding prior to insertion. Setup fees may apply for programming selective inserting. InfoSend-printed inserts are quoted upon request.

Optional Document Services • Enhanced Print Quality: the baseline print image quality for transactional documents such as statements and invoices is 600 x 600 DPI. Work produced from InfoSend’s Anaheim facility can be printed at an enhanced image quality at an additional cost. This option uses high definition pigment ink & variable drop sizes to achieve a perceived 1200 x 1200 DPI image quality. • Print Image Archiving: fee per document to process, index, and store a document as a PDF for a set number of months. PDFs are securely accessed using an InfoSend website application, and includes USPS mail tracking for all outbound First Class mailed documents. Setup fees may apply depending on configuration needs. • Print Image Archive API Monthly Support Fee: a flat monthly support fee to provide API access to documents in the InfoSend Print Image Archive. InfoSend will work with the designated third parties that a Client chooses, and provide support and open access to API calls on a monthly basis. • Final Doc Transfer FTP: each completed InfoSend batch is indexed and transferred to you via FTP or SFTP to store on your own network. InfoSend’s standard Batch File format is one PDF per batch with an XML companion file providing meta data and page numbers. If the client requires a custom scheme, including individual PDFs per each image in a batch, the Custom fee applies. Note: setup fees may also apply for some custom setups. • Professional Services Fee: per hour and performed only upon request for customizations made to processing program or document format after go-live. Work is only started after receiving client approval of a formal quote. • Returned Mail Handling: InfoSend will provide electronic reporting of mail that is returned by USPS, saving clients the hassle of receiving and opening returned mail to update records. All records which are not delivered will be securely destroyed and recycled after reporting. • Remit Tracking: for clients utilizing the Print Image Archiving service, InfoSend can also track inbound mail from customers utilizing an included remittance stub in the outbound mail. With Remit Tracking clients will be able to see when a customer responded to the original mail piece, as well as get a daily report of inbound mail with an estimated value of payment remittances based on the outbound mail.

October 3, 2023
TO: MAYOR AND CITY COUNCIL MEMBERS
FROM: MUNICIPAL WATER DEPARTMENT
SUBJECT: A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF COMPTON

AUTHORIZING THE CITY MANAGER TO ENTER INTO A THREE-YEAR

AGREEMENT WITH AND ESTABLISH A PURCHASE ORDER TO BLUE

LOCKER FOR UNDERWATER TANK INSPECTION AND CLEANING

SERVICES IN THE AMOUNT OF FIFTY-FIVE THOUSAND SIX-
HUNDRED AND FIFTY DOLLARS ($55,650.00)

SUMMARY
The City Council will consider a Resolution authorizing the City Manager to enter into a three-year (FY’s 2023-2024, 2024-2025, 2025-2026) agreement with and establish a purchase order to Blue Locker for Underwater Tank Inspection and Cleaning Services in the amount of Fifty Five Thousand, Six Hundred and Fifty Dollars ($55,650.00) during the first-year of the agreement (FY 2023-2024). Annually thereafter, the cost for these services may be subject to a Divers Prevailing Wage increase, which will be taken into consideration during the budget development process, during subsequent fiscal years.

BACKGROUND
The City of Compton’s Municipal Water Department (Department) service area is primarily situated within the City of Compton’s corporate boundary, which includes approximately 6.73 square miles. The service area population was estimated to be 74,260 in 2020.

The Department’s existing potable water system consists of the following:
 One (1) open zone
 Four (4) active storage tanks with 3.0 Million Gallons (MG) volume each  Six (6) active wells
 Two (2) inactive wells (16 & 20 are offline)
 Three (3) imported water connections
 164.9 miles of pipeline 1-inche to 24-inches in diameter  1,359 fire hydrants
 14,136 service connections
 Four (4) active storage tanks
 One (1) .900 MG reservoir currently inactive

9.9.9.9.9.9.9.9.9. Staff Report – Resolution Authorizing Blue Locker Agreement Underwater Tank Inspection and Cleaning Services
October 3, 2023
The Department’s water storage tanks should be inspected and cleaned every three (3) years per industry guidelines. However, the Department’s water storage tanks were last inspected and cleaned on March 3, 2020, which makes them approximately six (6) months overdue for these services.

The Department’s water storage tanks will be inspected and cleaned during the first year of this agreement. However, the Department wishes to retain the services provided by the consultant throughout the term of the agreement for emergencies as they arise.

Emergencies can emerge in the form of storage tank leaks, which would require immediate drainage, welding, and epoxy coating to restore. Therefore, it is imperative that we enter into a three-year agreement with the consultant, so emergency repairs can be made on an as needed basis, without any disruptions in service.

STATEMENT OF THE ISSUE
The Department commenced the Request for Proposal (RFP) process on June 28, 2023, and it concluded on July 19, 2023; during this time, we were able to garner responses from two consultants that were interested in providing the Department with underwater tank inspection and cleaning services. The RFP sought out a three (3) year Agreement (FY’s 2023-2024, 2024-2025, 2025-2026), with the option to extend the agreement for one (1) three-year renewal option for services related to underwater tank inspection and cleaning services.

The consultants that submitted proposals are listed as follows:

Vendor Base Price
Blue Locker $53,000.00
H2O Solutions, LLC $19,600.00 (Consultant did not attend the required pre-proposal meeting,
which included the project site tour,
Consultant also submitted an incomplete
bid)
After a thorough review of the proposals submitted, staff has determined that Blue Locker was deemed the most responsive and responsible bidder. Given the fact that Blue Locker attended the required pre-proposal meeting, which included touring the project site; and they complied with the full terms of the RFP, unlike the other proposer.

It should also be noted that the services provided in this agreement, should be completed during the first Fiscal Year of the agreement. However, the consultant will be on-call for emergency purposes throughout the term of the agreement. Emergencies would be at the guidance and approval of the Production & Distribution Supervisor, as well as the General Manager of the Department.

Staff Report – Resolution Authorizing Blue Locker Agreement Underwater Tank Inspection and Cleaning Services
October 3, 2023
The water tanks and their respective cost are as follows:

Tank Name, Capacity Cleaning and Inspection Cost

1. Tank 1 (WST, 3.0 MG) $11,000.00

2. Tank 2 (WST, 3.0 MG) $11,000.00

3. Tank 3 (WST, 3.0 MG) $11,000.00

4. Tank 4 (WST, 3.0 MG) $11,000.00

5. Tank 5 (BST, 750,000 Gal.) $5,500.00

6. Tank 6 (BST, 200,000 Gal.) $3,500.00
Total: $53,000.00 (6 tanks)
The aforementioned costs are based on the current Department of Industrial Relations (DIR) prevailing wage, which are mandatory and subject to an increase each year.

Therefore, future work related to underwater tank inspection and cleaning services are subject to that increase. The current diver prevailing wage is attached for review, under “Diver Prevailing Wage Doc.”
Furthermore, if epoxy kits are required to perform services related underwater tank inspection and cleaning services, it is an additional cost of $250.00 per kit. Additionally, if sediment bag removal is required, it is an additional cost of $200.00 per bag. Therefore, the Department is requesting an additional five (5) percent contingency amount ($2,650.00), in addition to Blue Locker’s $53,000.00 proposal. The contingency amount should also cover any emergency services that may arise throughout the year.

ALTERNATIVES
Staff does not recommend any alternatives.

FISCAL IMPACT
Funds in the amount of Fifty Five Thousand Six Hundred and Fifty Dollars ($55,650.00) are currently available and will be allocated annually during the budget development process in the Department’s Contract Services Fund. Annually thereafter, the cost for these services may be subject to a Diver Prevailing Wage increase, which will also be taken into consideration during the budgeting development process.

Increase Expenditure Account Description Amount
5000-870-000-4266 Contract Services $50,000.00
Staff Report – Resolution Authorizing Blue Locker Agreement Underwater Tank Inspection and Cleaning Services
October 3, 2023
5000-900-000-4266 Contract Services $5,650.00
Total= $55.650.00

RECOMMENDATION
Staff recommends that Council adopt the attached Resolution, authorizing the City Manager to enter into a three-year (FY 2023-2024, 2024-2025, 2025-2026) agreement with and establish a purchase order to Blue Locker, for Underwater Tank Inspection and Cleaning Services in the amount of Fifty Five Thousand Six Hundred and Fifty Dollars ($55,650.00) during the first-year of the agreement (FY 2023-2024). Annually thereafter, the cost for these services may be subject to a Diver Prevailing Wage increase, which will be taken into consideration during the budget development process, during subsequent fiscal years.

VICTOR MEZA

GENERAL MANAGER

MUNICIPAL WATER DEPARTMENT
APPROVED FOR FORWARDING:

JERRY GROOMES

CITY MANAGER
RESOLUTION NO. ___________

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF COMPTON

AUTHORIZING THE CITY MANAGER TO ENTER INTO A THREE-YEAR

AGREEMENT WITH AND ESTABLISH A PURCHASE ORDER TO BLUE

LOCKER FOR UNDERWATER TANK INSPECITION AND CLEANING

SERVICES IN THE AMOUNT OF FIFTY-FIVE THOUSAND SIX-HUNDRED AND FIFTY DOLLARS ($55,650.00)
WHEREAS, the Municipal Water Department (Department) service area is primarily situated within the City of Compton’s corporate boundary, and includes approximately 6.73 square miles; and
WHEREAS, the Department’s existing potable water system consists of the following:
One (1) open zone
Four (4) active storage tanks with 3.0 Million Gallons (MG) volume each Six (6) active wells
Two (2) inactive wells (16 & 20 are offline)
Three (3) imported water connections
164.9 miles of pipeline 1-inche to 24-inches in diameter 1,359 fire hydrants
14,136 service connections
Four (4) active storage tanks
One (1) .900 MG reservoir currently inactive
WHEREAS, the Department’s water storage tanks should be inspected and cleaned every three (3) years, per industry guidelines; and WHEREAS, the Department’s water storage tanks will be inspected and cleaned during the first year of this agreement, but the Department wishes to retain the services provided by the consultant throughout the term of the agreement for emergencies as they arise; and
WHEREAS, the Department was interested in a three (3) year agreement, which entails FY 2023-2024, FY 2024-2025, FY 2025-2026, with the option to extend the agreement for (1) additional three (3) fiscal year term; and WHEREAS, the consultant whose proposal was accepted, as well as the other proposal that was considered are as follows:

Vendor Base Price
Blue Locker $53,000.00
H2O Solutions, LLC $19,600.00 (Consultant did not attend the required pre-proposal meeting,
which included the project site tour,
Consultant also submitted an incomplete
bid)
WHEREAS, staff has determined that Blue Locker was deemed the lowest responsive and most responsible bidder; and
WHEREAS, Blue Locker was the only proposer that attended the required pre- proposal meeting, which included touring the project site; and they also complied with the full terms of the RFP, unlike the other proposer; and
WHEREAS, staff is unable to determine an approximate cost of the other proposer because their proposal was incomplete; and
Resolution No. ____________

Page 2 ends

WHEREAS, Blue Locker’s proposal included the following cost:

Tank Name, Capacity Cleaning and Inspection Cost

1. Tank 1 (WST, 3.0 MG) $11,000.00

2. Tank 2 (WST, 3.0 MG) $11,000.00

3. Tank 3 (WST, 3.0 MG) $11,000.00

4. Tank 4 (WST, 3.0 MG) $11,000.00

5. Tank 5 (BST, 750,000 Gal.) $5,500.00

6. Tank 6 (BST, 200,000 Gal.) $3,500.00
Total: $53,000.00 (6 tanks)
WHEREAS, the aforementioned costs are based on the current Department of Industrial Relations (DIR) prevailing wage, which are mandatory and subject to an increase each year; and
WHEREAS, the Department is also requesting an additional five (5) percent contingency amount ($2,650.00), in addition to Blue Locker’s $53,000.00 proposal, which will be used to cover any emergency services performed by Blue Locker that may arise throughout the fiscal year; and
WHEREAS, in subsequent fiscal years, there may be a need to increase the amount of funding in the agreement, as determined by any increases in the Diver Prevailing Wage, or any additional services requested by the Department on emergency basis; and
WHEREAS, funds for this expenditure in the amount of Fifty Thousand Dollars are available in the Department’s Contract Services fund in Account No. 5000-870-000- 4266. The remainder of funds in the amount of Five Thousand Six Hundred Fifty Dollars are available in the Departments Contract Services fund in Account No. 5000-900-000- 4266 for a combined total expenditure of Fifty-Five Thousand Six-Hundred Fifty Dollars.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF COMPTON DOES HEREBY RESOLVE AS FOLLOWS:

SECTION 1. That the proposal from Blue Locker is hereby accepted and the other proposal is rejected.

SECTION 2. That the City Manager is hereby authorized to enter into an agreement, on the advice and approval of the City Attorney, with and issue a purchase order to Blue Locker in the amount of Fifty Thousand Dollars ($50,000.00) from account 5000-870-000-4266 and Five Thousand, Six Hundred Fifty Dollars ($5,600.00) from account 5000-900-000-4266 for a combined total cost of Fifty-Five Thousand Six Hundred Fifty Dollars ($55,650.00).

SECTION 3. That $50,000.00, be allocated in Account No. 5000-870-000-4266 and $5,650.00 from Account No. 5000-900-000-4266 during the first fiscal year of the agreement (FY 2023-2024), and that amount be reviewed and updated to reflect any increases in the Diver Prevailing Wage, or any additional services on an annual basis for the duration of this agreement, as applicable.

SECTION 4.That a copy of this Resolution shall be filed in the offices of the City Manager, City Controller, City Clerk and the Compton Municipal Water Department.

SECTION 5.That the Mayor shall sign and the City Clerk shall attest to the adoption of this Resolution.

ADOPTED this _______ day of ________________, 2023.

Resolution No. ____________

Page 3 ends

________________________________

MAYOR OF THE CITY OF COMPTON
ATTEST:
____________________________________

CITY CLERK OF THE CITY OF COMPTON

STATE OF CALIFORNIA

COUNTY OF LOS ANGELES
CITY OF COMPTON: ss
I, Vernell McDaniel, City Clerk of the City of Compton, hereby certify that the forgoing Resolution was adopted by the City Council, signed by the Mayor and attested by the City Clerk at a regular meeting thereof held on the _______ day of ____________________, 2023.

That said Resolution was adopted by the following vote, to wit:

AYES: COUNCIL MEMBERS-
NOES: COUNCIL MEMBERS-
ABSENT: COUNCIL MEMBERS-
ABSTAIN: COUNCIL MEMBERS-
___________________________________

CITY CLERK OF THE CITY OF COMPTON

City of Compton

WATER DEPARTMENT
205 South Willowbrook Ave., Compton, California 90220
Phone (310) 605-5595 Fax (310) 763-4567

Request for Proposals
for
Underwater Tank Inspection and
Cleaning Services

The City of Compton (City) is soliciting a Request for Proposal (RFP), through a competitive process, for procurement of underwater tank inspection and cleaning services for the Municipal Water Department’s Reservoir Tanks. The City is seeking an agreement term of three years, with one, three-year renewal option.

In order for your proposal to be considered, submit four (4) copies marked “RFP- UNDERWATER TANK INSPECTION AND CLEANING SERVICES” with one (1)-Cost Proposal in a separate sealed envelope to:

City of Compton
City Clerk’s Office
Vernell McDaniel, City Clerk
205 S. Willowbrook Avenue
Compton, CA 90220

Submission Deadline: Wednesday, July 19, 2023 at 4:00 p.m.

Vernell McDaniel,
City Clerk

1 City of Compton

WATER DEPARTMENT
205 South Willowbrook Avenue, Compton, California
90220 Phone (310) 605-5595 Fax (310) 763-4567

Request for
Proposals for
Underwater Tank Inspection and
Cleaning Services

1. INTRODUCTION
The purpose of this Request for Proposal (RFP) is to solicit proposals, through a competitive process, for procurement of underwater tank inspection and cleaning services for the Municipal Water Department’s Reservoir Tanks. The City is seeking an agreement term of three years, with one, three-year renewal option.

The following are required:
 Certified Commercial Diver Licenses required. ADCI Cards must be with Diver at all times.
 Payment of prevailing wage rate is required under California Department of Interior/ Carpenters/ Diver under 50’.
 All wages MUST be reported electronically through the Department of the Interior before final checks are approved for distribution.
 Diver must be a NACE 1 Coating inspector

2. GENERAL
The City of Compton’s Municipal Water Department (CMWD) service area is primarily situated within the City of Compton’s corporate boundary. The CMWD’s service area includes approximately 6.73 square miles, primarily within the City of Compton, and the service area population was estimated to be 74,260 in 2020.

2 CMWD existing potable water system consists if the following:
 One (1) open zone
 Four (4) active storage tanks with 3.0 Million Gallons (MG) volume each  Six (6) active wells
 Three (3) imported water connections
 164.9 miles of pipeline 1-inches to 24- inches in diameter  1,359 fire hydrants
 14,136 service connections
 Eight (8) wells (Well 16. & 18. Are offline)
 Four (4) active storage tanks (12.0 MG total capacity)  One (1) currently inactive, Cylindrical factory powder coated carbon steel storage tank (750,000 MG volume)

Submission Deadline: Wednesday, July 19, 2023 at 4:00 p.m.

3. SCOPE OF SERVICES

A. BACKGROUND
The CMWD is seeking proposals from experienced tank diving companies to perform comprehensive inspection and interior cleaning services, which may include minor repairs.

The scope includes four (4) active storage tanks with a total capacity of 12.0 MG. The four storage tanks are located at 18604 South Wilmington Avenue in the City of Carson. Each tank is cylindrical, 120 feet in diameter, and has a capacity of 3.0 MG. The ground surface elevation is 190.33 feet amsl. With an overflow level of 35”, the hydraulic grade line for the open zone is 255.33 feet amsl.

B. PROJECT & CLEANING SCHEDULE
Inspection and cleaning on all metal potable water tanks are conducted once every three- years, or as often as the Department determines a need. The selected vendor shall complete the set of tank inspection and cleaning per designated cycle within 90-days’ notice.

C. TECHNICAL
The selected vendor shall provide all equipment, personal protective equipment, labor, etc. to ensure work is completed within federal, state, local, and District regulations in order to complete tank diving inspections and cleaning services, which may include minor repairs.

The vendor shall secure site, disinfect and clean area when finished. Tanks shall remain on-line during both the inspection and cleaning services. Inspections shall proceed 3 immediately following cleaning to capture structure integrity of tanks between maintenance inspections.

The selected vendor shall report any structural concerns immediately to the Production and/or Distribution Supervisor to assess recommended repair. No repair shall be completed without securing authorization from the Production and/or Distribution Supervisor.

Water discharged from a reservoir during a cleaning procedure that could reach a blueline stream or waterway shall de de-chlorinated using sodium-meta-bisulphate or an equivalent approved by the CMWD at no additional charge. Proper arrangements prior to discharge to be made with CMWD. If the CMWD or local water quality boards require sediment containment, material filter bags shall be used. Filter bag material shall be able to process 100 gpm and retain all materials 70 microns and larger, it shall be sized to minimize turbulence of discharged water. The company shall include a separate price for bag disposal.

D. POTABLE WATER TANKS
Divers shall use fully dry suits free of defects that shall be standard NSF60/61 approved materials. Company shall carry documentation demonstrating suits comply with potable water application, company shall be required to use vulcanized rubber dry suits.

All equipment and diver (external gear), shall be disinfected with a 200+ ppm chlorine solution, immediately preceding tank entry.

E. DIVERS AND OPERATORS
Dive team shall comply with all federal, state, and local regulations, including but not limited to: Government Code Section 170, California Code of Regulations Group26, articles 153-153, Sections 6050-6063, and applicable ANSI standards. Dive team shall be certified commercial divers who have graduated from an ACDE Approved Commercial Diving Course or equal (PADI and NAUI- certification will not be accepted).

The dive team shall consists of no less than a three-person team (Diver, Tender & Dive Supervisor), all of whom shall be certified commercial divers. All team members shall have a current CPR & First Aid Card, 02 Administrator Card, and a complete diver physical within the past 24 months.

The selected vendor shall submit the following documentation: Copy of Standards and Procedures Manual, Safe Practices Manual, Diver Logbooks, and the latest Air Testing Reports. The vendor shall provide certifications of training for all personnel conducting diving operations.

All diving operations shall be conducted with surface-supplied commercial grade diving equipment, including compressor (or compressed air bottle storage system), volume tank, air control system, filter system and pneumofathometer. The air source shall have been tested within the past 180 days, for oil mist and other contaminants, in accordance with requirements for Grade D breathing air.
4 All diving operations shall be conducted utilizing a totally encapsulated diving dress, diver hardhat with sealed neck dam, and a vulcanized rubber dry suit, all in good repair. A band mask shall be specifically prohibited for any instance but in an emergency.

The diver hard hat shall be equipped with operating voice communication to the surface.

The diver umbilical shall consist of at minimum, the following: Diver air hose, pneumofathometer, dive diver communication cable, video cable and high intensity lighting power cable.

Diving operations must meet all disinfection requirements of the American Water Works Association (AWWA) C652-19 standard. All diver equipment and any other equipment introduced into the reservoir shall be dedicated for potable water operations, and further shall be disinfected with no less than a 200-ppm chlorine scrub/spray to entry into the reservoir or clearwell.

Dive team shall be equipped with live color video with live voice recording (and associated lighting system) between diver and surface team, to allow for real-time surface monitoring of all diving activities and findings, as well as quality-control of the completed work.

F. CAMERA/VIDEO EQUIPMENT
A suitable digital color underwater camera with high resolution and low-light features and/or adequate flash lighting feature shall be used for still photography. No disposable or one-time cameras are permitted. Cameras with a limited short focal range are not acceptable.

Video camera equipment shall be of suitable for underwater use high quality picture and zooming capabilities to ensure all appurtenances are clearly captured.

G. CLEANING
Cleaning shall be performed in accordance with AWWA C652-19 standards. Cleaning procedures shall include removing materials from reservoir by vacuum or water suction into containment bag. The discharge water from the containment bag shall be directed towards nearby landscape. The cleaning procedures shall not create any visible turbidity in the water column. In addition to cleaning all sediment and other materials from the floor of the reservoir, it shall also be removed from the wall seams, support column bases, plumbing fixtures and supports, man entries, or any other areas where the vacuum does not reach during normal floor cleaning.

H. INSPECTION
Inspections shall be performed according to the National Association of Corrosion Engineers (NACE) and American National Standards Institute (ANSI). Inspection shall be performed in accordance with AWWA C652-19 standards. The selected vendor shall submit a comprehensive inspection checklist detailing all areas of inspections with their proposal submittal, The CMWD shall approve and/or amend inspection checklist as necessary.

5 The inspector shall note the overall condition of tank and appurtenances, list items needing repair, safety and wear concerns, and make recommendations for upgrades to include the following general areas;
 External tank inspections
 Internal tank inspection to be done as a continuous process by diver  Site and grounds security (video and photographs of railing and hatch

Video images and photographs shall be of a sufficient quality to depict corrosion occurring under painted structures. Determination of video and photograph quality shall be at CMWD’s sole determination. Any video or photograph deemed to be of insufficient quality by the CMWD shall require the selected vendor to re-video and/or re-photograph tank and appurtenances, which may include railings, beams, columns, rafters, hatches, and any other structure within the water storage unit(s) at no additional costs.

The inspector shall be prepared to take samples to document conditions of site i.e., sediment, coating blisters, etc., as needed. Any major concerns discovered during the course of the inspection shall be reported immediately to the Production and/or Distribution Supervisor to determine the best course of action.

I. INSPECTION REPORTS
The selected vendor shall supply a comprehensive inspection report within 30-days of completing all tanks listed on the inspection/cleaning cycle. Reports shall consist of - the composite report and evaluation summary with ratings in a suitable format i.e., Microsoft Word, Excel, PDF, etc., and one (1) digital copy of all documents in electronic format, such as a thumb drive or CD. Digital photographs shall be in JPEG format. The comprehensive report shall include:
 A coversheet referring tank site name, location/asset code, inspection date, and Inspector’s name and contact information.
 High-resolution digital still color photographs with imprinted date.  Comprehensive observation notes & comments corresponding to each photograph.
 Summary of tank conditions and recommendations per tank site.  A one-page evaluation summary for all tanks inspected with ratings of 1 thru 10 on interior/exterior coatings and highlighting major concerns.

At the end of the inspection cycle period, the vendor shall review outcome of inspections with CMWD personnel to discuss inspection reports, recommendations, and identify/plan for improvements or repairs. Year-end inspection review shall be conducted within 30- days of inspection report receipt and shall be coordinated with the Production and Distribution Supervisor.

J. REPAIR AND OTHER SERVICES
The CMWD requests that the vendor complete small repairs when immediate need is required; therefore, the consultant must have Errors and Omissions insurance in the amount of $2,000,000. When performing Epoxy Based Repairs, all AWWA D102-21 requirements 6 must and shall be followed. It shall be at CMWD discretion to award separate purchase orders for repairs and may issue repair work to other vendors meeting the minimum business license and experience requirements.

K. SAFETY REQUIREMENTS
Company shall follow all Federal, State, Local, City of Compton and any other regulatory agency’s requirements governing over the service to ensure work is completed within guidelines, including but not limited to: Government Code Section 170, California Code of Regulations Group26, Articles 153-153, Sections 6050-6063, and applicable ANSI standards.

The selected vendor shall provide all PPE and equipment to complete work. Vendor shall have proper confined space entry permits and training. A copy of the vendor’s “Manual for Divers Safety” shall be submitted for review and made available on-site during diving operations.

Appropriate dive teams shall be established depending upon the amount of divers submerged as required by OSHA/Cal OSHA, ANSI/ACDE, or per any other regulatory requirement not mentioned herein. Secondary external air supply to be available at all times. Appropriate inspections on dive equipment (external air tanks, gauges, voice communication, cameras, etc.) and dive suits to be conducted, prior to entering any tank.

Vendor shall follow disinfection protocols for entry into potable water tanks. In addition, any other safety requirement not mentioned and customary and/or required per commercial diving industry shall be followed.

L. PROJECT CONSTRAINTS
Work shall be conducted during normal business hours of Monday through Friday, from 7:30 A.M. to 4:30 P.M. Work performed during off hours shall be pre-approved by the Production and/or Distribution Supervisor.

The sites are unmanned and require the vendor to contact the Water Yard at 310-605-5690, at minimum sixty (60) minutes prior to arrival.

M. COMPANY REPRESENTATIVES
The vendor reserves the right to require a change in representatives if the assigned representative(s) is(are) not, in opinion of the CMWD, adequately meeting the needs of the CMWD.

The Vendor shall provide coverage when staffing changes occur. The vendor shall guarantee that all scheduled services described in the scope of work shall be provided on time and in full. Vendor shall provide adequate staffing to meet the requirements of the scope of work and shall ensure that the schedule of services provided shall not lapse or have interruptions due to vendor staff scheduled vacations, sick days, family leave, etc. 7 N. QUALITY OF WORK, CLEANLINESS, APPEARANCE, AND DECORUM Company shall abide by the highest professional standards within the industry. All work and quality assurance shall be in accordance with current criteria and guidelines established by the CMWD and regulatory agencies.

The Vendor shall, at all times, while providing services, keep the immediate and surrounding service are clean and free of debris, trash, and other hazards that would impair operations of the CMWD properties as determined by the CMWD.

While performing Services, vendor personnel shall at all times present a professional appearance wearing neat, clean uniforms with the Vendors name displayed on the uniform shirt, jacket, and safety vest and all required PPE. Vendor personnel shall maintain the highest level of professional standards in attire, decorum, and interaction with the Public and CMWD personnel. Vendor shall ensure that all personnel providing Services conduct themselves at all times in a professional manner that reflects well on the CMWD. The CMWD reserves the right to request removal of any vendor personnel deemed inappropriate for assignment to duty on CCMWD properties. In the event the CMWD is dissatisfied with vendor personnel, vendor shall replace said personnel within one (1) day of receiving written or verbal notification of such from the CMWD.

O. DELIVERABLES
Company shall provide the following within 30-days of inspection & cleaning cycle completion:

 Inspection Reports, which shall consist of the composite report and evaluation summary with ratings, in a suitable format i.e., Microsoft Word, Excel, PDF, etc., and one (1) digital copy of all documents in electronic format, such as a thumb drive or CD. Digital photographs shall be in JPEG format.

 All work conducted must be inclusive of the work requested within the Scope of Services contained within this RFP.

P. TRAINING
Vendor shall, at the vendor’s expense, follow all federal, state, and local statutes and regulations related to training, including annual refresher courses, and supervisory courses.

Vendor shall have proper confined space entry permits and training. All personnel designated to dive teams shall have a certificate of first aid/CPR/AED/O² training. Vendor shall provide the CMWD with copies of all applicable United States Department of Labor Occupational Safety and Health Administration (OSHA) and/or other relevant federal or state agency training certificates, and other documentation, for all individuals who perform work under this agreement.

8 4. CONTENT OF THE PROPOSAL

Include the following items in the proposal:

A. Company Overview: Introduce the firm and provide a general description of your company’s qualifications and experience, with emphasis on previous public sector projects, record maintenance/tracking, and relationship with municipal staff, which are similar to the services listed above. List a maximum of five (5) projects (total) that your firm has performed for other public or private agencies, which demonstrate your firm’s ability to perform this work. List at minimum three (3) references that include potable water tank cleaning and inspection services were provided for a minimum of five years to other like agencies.

Please include an organizational chart, staffing plan, and resumes for all parties involved in the project.

B. Scope of Services: The proposal shall define your approach to provide services consistent with and incorporate elements outlined in Section 3. Scope of Work

C. Schedule: Provide your proposed schedule for completing the services.

Schedules should be realistic with an adequate work breakdown and milestones to show an understanding of the project.

Identify any potential concerns or problems that may be encountered in this project.

D. Costs: Provide - in a separate sealed envelope – the costs for the proposed project.

It should be based on all tasks and in the format identified in the scope of services.

Any additional cost items included must be distinguished from those listed in the Scope of Service.

E. Proposed Work Plan Documents: Proposer shall provide a copy of the following documents:

 Standards and Procedure Manual
 Safe Practices Manual
 Diver Logbooks
 Air Testing Reports
 Certificate of Training
 Tank Inspection Check-Off List
 Safety Check-Off List
 Sample Composite Report
 Ample Photograph
 Any other report or check-off list utilized during the cleaning and inspection of the service
9  Work Plan Documents

F. Safety Record: Vendor’s OSHA 29 Compliance History

G. Insurance Affidavit: Insurance Affidavit

All approved deliverable products shall become property of the City of Compton.

5. CONSULTANT SELECTION

Criteria for the evaluation of the proposals may include, but are not limited to the following:

A. Projected Costs and Payment Terms (include Price Form) B. Responsiveness to the requirements, terms, and conditions of this Request for Proposal C. Competence, technical ability, specialized experience, and availability of key project members applicable to the needs of this project. Personnel shall have 5-years of commercial diving experience, which includes potable water tank entry. Provide copies of certificate, including professional history such as resumes, skills, and relevant experience demonstrating a capable, working knowledge of performing the services requested in this Request for Proposal. Consideration will be given to the firm’s diversity of relevant projects and breadth of experience.

D. Quality of vendors related work experience, experience with steel tanks and factory powder coated steel tanks and demonstrated supporting references.

E. Demonstrated understanding of the City’s interests and goals for this project F. Ability and available resources to perform the requested services within the timeline identified within this Proposal

The successful vendor will be required to execute the City of Compton standard form of Professional Services Agreement (example attached as Exhibit “A”).The successful vendor will be required to secure and provide their company’s Injury & Illness Prevention Program (IIPP) and Certificate of Insurance (including endorsements and waivers) within fourteen (14) calendar days of the City’s decision. Proposals should confirmation that your firm understands and accepts all the requirements on that agreement, including but not limited to the requirements regarding insurance, indemnity, and conflict of interest.

6. RIGHT TO REJECT ALL PROPOSALS

Release of RFP: June 28, 2023
Pre-Proposal Meeting and Project Site Tour: July 10, 2023 at 9:00 a.m. (attendance is mandatory, any questions will
be answered by CMWD Staff)
City of Compton City Hall: 205 S.

Willowbrook Ave., Compton, CA 90220

Proposals Due: July 19, 2023
Tentative Recommendation to City Council
and Award (could be after this date):

July 25, 2023

8. PROPSAL SUBMITTAL

Proposals must be for the entire scope of services outlined in this RFP. Incomplete proposals will not be considered. The proposer shall submit a package clearly marked on the outside as “RFP- UNDERWATER INSPECTION TANK AND CLEANING SERVICES” to the City Clerk’s Office. The package shall contain the following:

Proposals must be submitted to:

City of Compton
City Clerk’s Office
Attn: RFP-UNDERWATER TANK AND CLEANING SERVICES
205 South Willowbrook Avenue
Compton, California 90220

The proposal shall be delivered to the above address on or before 4:00 P.M. on Monday, July 17, 2023.

11 9. STAFF CONTACT

For inquiries, please contact Victor Meza, Water Dept. General Manager at (310) 605-5555.

Sincerely,

Victor Meza
Water Department General Manager

Attachments:
 Exhibit “A– Standard City of Compton Professional Services Agreement

GENERAL PREVAILING WAGE DETERMINATION MADE BY THE DIRECTOR OF INDUSTRIAL RELATIONS PURSUANT TO CALIFORNIA LABOR CODE PART 7, CHAPTER 1, ARTICLE 2, SECTIONS 1770, 1773 AND 1773.1

FOR COMMERCIAL BUILDING, HIGHWAY, HEAVY CONSTRUCTION AND DREDGING PROJECTS Craft: Carpenter and Related Trades#
Determination:

SC-23-31-2-2022-2
Issue Date:

August 22, 2022
Expiration date of determination:

June 30, 2023** The rate to be paid for work performed after this date has been determined. If work will extend past this date, the new rate must be paid and should be incorporated in contracts entered into now. Contact the Office of the Director - Research Unit for specific rates at (415) 703-4774.

Localities:

All localities within Imperial, Inyo, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Luis Obispo, Santa Barbara, and Ventura counties.

Wages and Employer Payments:

Classification
(Journeyperson)
Basic
Hourly
Rate
Health
and
Welfare
Pension Vacation
and
Holiday
a
Training Other
b
Hours Total
Hourly
Rate
Daily
Overtime
Hourly
Rate
(1 ½ X) c
Saturday
Overtime
Hourly
Rate
(1 ½ X) d
Sunday/
Holiday
Overtime
Hourly
Rate
(2 X)
Carpenter e f, Cabinet
Installer, Insulation Installer,
Hardwood Floor Worker,
Acoustical Installer
$47.24 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.32 $94.94 $94.94 $118.56 Pile Driverman g, Derrick
Bargeman, Rockslinger,
Bridge or Dock Carpenter,
Cable Splicer
$47.37 $8.00 $5.66 $7.31 $0.62 $2.49 8.0 $71.45 $95.135 $95.135 $118.82 Bridge Carpenter e $47.37 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.45 $95.135 $95.135 $118.82 Shingler e $47.37 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.45 $95.135 $95.135 $118.82 Saw Filer $38.44 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $62.52 $81.74 $81.74 $100.96 Table Power Saw Operator $47.33 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.41 $95.075 $95.075 $118.74 Pneumatic Nailer or Power
Stapler $47.34 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.42 $95.09 $95.09 $118.76 Determination: SC-23-31-2-2022-2 and SC-31-741-1-2022-1

Page 2 of 3 ends

Classification
(Journeyperson)
Basic
Hourly
Rate
Health
and
Welfare
Pension Vacation
and
Holiday
a
Training Other
b
Hours Total
Hourly
Rate
Daily
Overtime
Hourly
Rate
(1 ½ X) c
Saturday
Overtime
Hourly
Rate
(1 ½ X) d
Sunday/
Holiday
Overtime
Hourly
Rate
(2 X)
Roof Loader of Shingles $33.16 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $57.24 $73.82 $73.82 $90.40 Scaffold Builder $38.44 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $62.52 $81.74 $81.74 $100.96 Millwright e $47.74 $8.00 $5.66 $7.31 $0.67 $2.64 8.0 $72.02 $95.89 $95.89 $119.76 Head Rockslinger $47.47 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.55 $95.285 $95.285 $119.02 Rock Bargeman or
Scowman $47.27 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.35 $94.985 $94.985 $118.62 Diver, Wet
(Up To 50 Ft. Depth) h $102.74i $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $126.82 $178.19 $178.19 $229.56 Diver, (Stand-By) h $51.37i $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $75.45 $101.135 $101.135 $126.82 Diver’s Tender h $50.37 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $74.45 $99.635 $99.635 $124.82 Assistant Tender (Diver’s) h $47.37 $8.00 $5.66 $7.31 $0.67 $2.44 8.0 $71.45 $95.135 $95.135 $118.82 Determination:

SC-31-741-1-2022-1
Issue Date:

August 22, 2022
Expiration date of determination:

May 31, 2023** The rate to be paid for work performed after this date has been determined. If work will extend past this date, the new rate must be paid and should be incorporated in contracts entered into now. Contact the Office of the Director - Research Unit for specific rates at (415) 703-4774.

Wages and Employer Payments:

Classification
(Journeyperson)
Basic
Hourly
Rate
Health
and
Welfare
Pension Vacation
and
Holiday
a
Training Hours Total
Hourly
Rate
Daily
Overtime
Hourly
Rate
(1 ½ X)
Saturday
Overtime
Hourly
Rate
(1 ½ X) j
Holiday
Overtime
Hourly
Rate
(2 X)
Terrazzo Installer $42.86 $8.00 $5.66 $4.62 $0.57 8.0 $61.71 $83.14 $83.14 $104.57 Terrazzo Finisher $36.36 $8.00 $5.66 $4.62 $0.57 8.0 $55.21 $73.39 $73.39 $91.57 Determination: SC-23-31-2-2022-2 and SC-31-741-1-2022-1

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Recognized holidays:

Holidays upon which the general prevailing hourly wage rate for Holiday work shall be paid, shall be all holidays in the collective bargaining agreement, applicable to the particular craft, classification, or type of worker employed on the project, which is on file with the Director of Industrial Relations. If the prevailing rate is not based on a collectively bargained rate, the holidays upon which the prevailing rate shall be paid shall be as provided in Section 6700 of the Government Code. You may obtain the holiday provisions for the current determinations on the Director's General Prevailing Wage Determinations Website (http://www.dir.ca.gov/OPRL/DPreWageDetermination.htm). Holiday provisions for current or superseded determinations may be obtained by contacting the Office of the Director – Research Unit at (415) 703-4774.

Travel and/or subsistence payment:

In accordance with Labor Code Sections 1773.1 and 1773.9, contractors shall make travel and/or subsistence payments to each worker to execute the work. You may obtain the travel and/or subsistence provisions for the current determinations on the Director's General Prevailing Wage Determinations Website (h ttp://www.dir.ca.gov/OPRL/DPreWa geDetermination.htm). Travel and/or subsistence requirements for current or superseded determinations may be obtained by contacting the Office of the Director – Research Unit at (415) 703-4774.

# Indicates an apprenticeable craft. The current apprentice wage rates are available on the Prevailing Wage Apprentice Determinations Website ( http://www.dir.ca.gov/OPRL/PWAppWage/PWAppWageStart.asp). a Includes an amount for supplemental dues.
b Includes an amount for Annuity.
c All overtime worked Mon - Fri shall be paid at 1 1/2 times the straight time rate for the first four (4) hours and double (2x) the straight time for work performed after twelve (12) hours.
d First eight (8) hours worked paid at 1 1/2 times the straight time rate, all hours after that paid at double (2x) the straight time rate. Saturdays in the same work week may be worked at straight-time rates if a job is shut down during the normal work week due to inclement weather, major mechanical breakdown or lack of materials beyond the control of the Employer. e When performing welding work requiring certification, classification will receive an additional $1.00 per hour. f A Carpenter who performs work of forming in the construction of open cut sewers or storm drains shall receive a premium of thirteen cents ($0.13) per hour in addition to his Carpenter's scale. This premium shall apply only on an operation in which horizontal lagging is used in conjunction with Steel H-Beams driven or placed in pre-drilled holes, for that portion of a lagged trench against which concrete is poured, namely, as a substitute for back forms, which work is performed by pile drivers. g When performing welding work requiring certification, classification will receive an additional $1.00 per hour. An additional $0.50 per hour when handling or working with new pressure-treated creosote piling or timber, or driving of used pressure-treated creosote piling. h Shall receive a minimum of 8 hours pay for any day or part thereof. i For specific rates over 50 ft depth, contact the Office of the Director – Research Unit. Rates for Technicians, Manifold Operators, Pressurized Submersible Operators, Remote Control Vehicle Operators, and Remote Operated Vehicle Operators, as well as rates for Pressurized Bell Diving and Saturation Diving are available upon request. j Saturdays in the same work week may be worked at straight-time rates if a job is shut down during the normal work week due to inclement weather, major mechanical breakdown or lack of materials beyond the control of the Employer. Work on Sunday, if it is the 7th consecutive workday, shall be paid at double (2x) the straight-time rate.

Compton City CouncilOctober 3, 2023

Compton City Council
October 3, 2023