CITY OF MURRIETA
RFP #21-005: Citywide Tree Trimming & Maintenance Services WCAINC.COM ∙ 800.521.3714 ∙ LIC #366764 ∙ DIR #1000000956 Setting the gold standard.
Tree
Pruning
Tree
Removal
Tree
Planting
GPS Tree
Inventory
Emergency
Response
ISA
Certified
Plant
Health Care
TABLE OF CONTENTS
TAB A: RESPONSE FILE
1. Cover Letter…..……………………………………………………………………………………………………………….......PG. 1
2. Background & Approach….………………………………………………………………………………………………….PG. 2
3. Methodology………………………………………………………………………………………………………………………..PG. 5
4. Work Plan……………………………………..……………………………………………………………………………….......PG. 8
5. Organization & Staffing…..….……………………………………………………………………………………………….PG. 15
6. Related Experience...…………………………………………………………………………………………………………..PG. 20
7. Equipment Profile………………………………………………………………………………………………………………..PG. 23
8. Safety Record……………………………………………………………………………………………………………………..PG. 25
9. Litigation……………………………………………………………………………………………………………………………..PG. 27
10. Other Information……………………………………………………………………………………………………………..PG. 28
11. Proof of Insurance……………………………………………………………………………………………………………..PG. 29 TAB B: STATEMENT OF COMPLIANCE
TAB C: COST FILE
CITY OF MURRIETA
RFP #21-005: Citywide Tree Trimming & Maintenance Services TAB A: RESPONSE FILE
2 PROPOSER 2 BACKGROUND
WEST COAST ARBORISTS, INC. (WCA) is a family-owned and operated union company employing over 1,000 full-time employees providing tree maintenance and management services. We are proudly serving over 330 municipalities and public agencies. We provide superior and safe tree care operations seven days a week, 24 hours a day throughout California and Arizona,
OUR VISION
As a corporate citizen, WCA’s responsibility and accountability are to the communities where we do business. We hold ourselves to the highest standards of ethical conduct and environmental responsibility, communicating openly with our customers and the communities in which we work.
It is our goal and vision to lead the industry in state-of-the-art urban tree care and management services.
100% CUSTOMER SATISFACTION
Customer satisfaction is our top priority. We guarantee your complete satisfaction with every facet of our services. Our dedication to customer service has earned WCA a reputation unrivaled in the industry for dependability, integrity, quality and courtesy. We authorize our employees to do whatever is necessary to achieve the highest quality results. We know that high quality work saves our customer’s valuable time and is far more cost effective if we do our work properly the first time. We are committed to courteous and prompt customer service to fully resolve any issue.
communities who care about trees.
Tree care professionals serving
90+ ISA Certified
Arborists
45+ Years Experience
(Similar Size & Scope)
1,000+ Qualified
Employees
Members of Laborers’
Union: LiUNA!
Local Office
Riverside
1500+ Fleet of
Modern Equipment
COMPANY INFORMATION
President: Patrick Mahoney
Organization Type: Corporation
Established: 1972
Federal Tax ID: 95-3250682
DIR Registration: 1000000956
CA State ID: C0846211
CORPORATE OFFICE
2200 E. Via Burton St.
Anaheim, CA 92806
REGIONAL OFFICES
Fresno, CA
Indio, CA
Pinole, CA
Phoenix, AZ
Riverside, CA
Sacramento, CA
San Diego, CA
San Jose, CA
Stockton, CA
Ventura, CA
CONTRACT ADMINISTRATION
Victor Gonzalez, Vice President
Corporate Office
Phone (714) 991-1900
Fax (714) 956-3745
Email: [email protected]
FIELD MANAGEMENT
Martin Cortez, Area Manager
21718 Walnut Ave.
Grand Terrace, CA 92313
Phone (714) 396-9544
Fax (909) 783-6515
Email: [email protected]
EMERGENCY RESPONSE 24/7
866-LIMB-DOWN
3 CORPORATE CAPABILITIES
West Coast Arborists, Inc., is committed to successfully completing each project in accordance with the specifications, budget, schedule and with the highest quality of service. Our customers’ satisfaction is a direct result of our means to carry out each project. Listed below are some of our corporate capabilities, which not only provide a sense of comfort and confidence to our customers, but also assure them of our continuous ability to carry out the duties of managing their urban forest.*WCA has never been terminated or replaced during any project . • In business continuously and actively since 1972
• Contractor’s License C61/D49, C27, C31, A, B & C21
• Over $8,500,000 line of credit available
• Bonded by ARCH, an A+ rated company
• 1,000+ employees
• 300+ contracts with public agencies
• 90+ Certified Arborists
• 150+ Certified Tree Workers
• Drug-free workplace
• 14,000 sq. ft. company-owned Headquarters (Anaheim)
• Department of Agriculture Nursery license
• Avg. 675,000 trees pruned annuallyoverpast 3 years
• Avg.46,000 trees removed annuallyoverpast 3 years
• Avg. 18,500 trees planted annuallyoverpast 3 years
• Avg.250,000 trees inventoried annuallyoverpast 3 years • Fully insured withinsuranceupto $10 million
• Federal Tax ID #95-3250682,currentonall taxes and
fillings withstate andfederalgovernment
• Sales volumeover $110 million annually
• Fleetofapproximately1,500 pieces ofequipment
Active Memberships:
Tree Care Industry Association (TCIA)
International Society of Arboriculture (ISA)
League of California Cities (LCC)
California Parks & Recreation Society (CPRS)
Association of California Cities- Orange County (ACCOC) Maintenance Superintendents Association (MSA)
California Landscape Contractors Association (CLCA)
Street Tree Seminar (STS)
California Urban Forest Council (CaUFC)
American Public Works Association (APWA)
4 West Coast Arborists, Inc.’s goal as a professional tree maintenance and management company is to educate our clientele and provide them with our expertise and knowledge to ensure their urban forest is healthy and thriving for years to come. This goal helps protect and maintain the integrity of our states tree canopy, to prevent and properly manage pests and disease as well as ensuring the ‘right tree is planted in the right place,’ to reduce liability and to protect our citizens, city property and the trees themselves. Proper maintenance and management go hand in hand and starts with a clear, concise understanding of the condition of an urban forest, the City’s goals, and a plan for long term care.
Our growth as an industry leader can be seen by our qualified employees, advancement in industry certifications, professional affiliations, and sustainable business practices. We take pride in providing communities with gold standard tree services. What started in 1972 as a local residential tree company with only four employees has grown into a statewide corporation with over 1,000 employees. WCA is still a familyowned and operated business with headquarters in Anaheim, CA.
To date, we are contracted with agencies throughout Riverside County including the City Temecula, City of Riverside, City of Lake Elsinore and the City of Menifee to name a few. All of our 11 locations have received the esteemed accreditation by the Tree Care Industry Association (TCIA) following a thorough evaluation of our business practices and safety measures. With more than 90 ISA Certified Arborists and over 150 ISA Certified Treeworker Climbers on staff, we specialize in all types of tree care.
We believe in an Interactive Partnership with the community, where municipalities can confidently rely on WCA to assist them with any of their tree care needs. Our staff, fleet and financial capabilities make us the best candidate to provide the City of Murrieta with complete urban forest management services. Our expertise is in providing municipal tree care services and we do not provide residential or commercial work.
Our goals in urban tree care are to extend the life of all trees, safeguard public safety, and produce a reliable source of shade, beauty and the other non-commercial benefits that result from healthy trees in parks and City right-of-way. Obviously, this cannot be accomplished without the City’s valued input or without community involvement.
Benefits of Contracting with West Coast Arborists, Inc. • Complete, current GPS tree inventory database
• Service history, per each City-owned tree maintained by WCA, Inc. • Use of ArborAccess tree inventory software program at no additional cost • Emergency response available within 24 hours, usually within 2 hrs • Daily notifications indicating where work is being performed within the City • Timely, punctual work scheduling
• ISA Certified Arborist available to ensure proper tree care • ISA Certified Arborist services available for as-needed tree hazard assessment and report writing • Unlimited resources (equipment & personnel) to respond to various City projects • Provide the City with the latest info on tree industry standards & recommendations • In-house Plant Health Care Division to diagnose and recommend treatment(s) • Recycled green waste opportunities available to the City for weed abatement • Designated project team assigned to the City
• In-house Grants Division available to assist the City with grant funding opportunities • Modern fleet of equipment that is CARB compliant with the SCAQMD • Excellent customer relations
PROJECT UNDERSTANDING
5 Palm Trunk Skinning
Palm tree skinning consists of the removal of dead frond bases (only), at the point they make contact with the trunk without damage to the live trunk tissue.
Root Pruning
We strongly recommend against any root pruning, however, should the City elect to proceed, we recommend that it be done no closer than 3 times the diameter of the trunk. Roots will be pruned to a depth of approximately 12 inches by cleanly slicing through the roots, so as not to tear or vibrate the root causing damage to the tree. The excavated area will be backfilled with native soil and debris will be hauled away.
Tree Removal Operations
With a minimum of 48 hours advanced notice, WCA will inform Underground Service Alert (USA) of the location of work for the purpose of identifying any and all utility lines. The removal process consists of lowering limbs delicately onto the ground to prevent any hardscape damage. Immediately following the removal, the stump will be ground down, if ordered to do so and with proper USA notification.
Tree Planting
We can replace trees that have been removed and plant new trees in accordance with specifications. We are prepared financially and logistically to acquire and purchase selected tree species for tree planting. At a minimum of 48 hours in advance we will inform Underground Service Alert (USA) of the location of work for the purpose of identifying any and all utility lines. A well-trained planting team will perform the soil preparation and installation of the tree.
Tree Watering
Tree watering will be performed by a full-time, WCA team member on various routes, when requested by the City. This team will also be responsible for reporting special care needs to the small tree care team. This could include reporting weeds, soil that has settled, and/ or staking and tying needs.
PRUNE CLASSIFICATIONS
Grid Prune- Grid tree pruning is based on pruning in pre-designed districts, or grids on a set cycle and includes all trees (small, medium and large-sized.) Pruning will include structural pruning, crown raising, and crown cleaning in accordance with the standards set forth by the International Society of Arboriculture Pruning Standards (Best Management Practices) and shall have no more than 25% of the live foliage removed at a given time.
Full Prune/Crown Reduction– Crown reduction is performed when conditions within the crown of a hardwood tree are such that the entire tree needs to be reduced. A full prune is recommended when the primary objective is to maintain or improve tree health and structure, and includes pruning to reduce overall canopy mass and excessive wood weight. Trees that are identified for a full prune shall have more than 25% of the live foliage removed at a given time.
Service Requests
A Service Request Prune includes tree maintenance services on designated tree(s) as ordered by the City Arborist or
designee. Pruning may include structural pruning, crown raising, crown cleaning or pruning to reduce/restore the crown. Whichever work type is ordered by the City, pruning will be performed in accordance with the standards set forth by the International Society of Arboriculture Pruning Standards and the Best Management Practice, Tree Pruning Guidelines. Work assignments from the City may require mobilization from one tree site to another within the City.
Line Clearance
Trees that interfere or have the possibility of interfering with utility lines will be trimmed in a manner to achieve the required clearances as specified and in accordance with the California Public Utilities Commission. It is our goal to protect the current health and condition of the tree and to maintain its symmetry and direct growth away from the utility lines.
Small Tree Care
Proper pruning and care during the early stages of the tree’s life will save money in the future, and create a safer, more beautiful, healthy, easy-to-maintain tree. We believe that tree care that is performed early will affect its shape, strength and life span. Our specialized small tree care team consists of certified personnel trained to perform the following:
• Selective structural pruning
• Removal of dead, interfering, split and/or broken limbs • Pre-conditioning the water retention basin built around the tree • Staking or re-staking
• Adjusting tree ties
• Adjusting trunk protectors
3 METHODOLOGY
6 Emergency Response
We are prepared for emergency calls 24 hours a day, 7 days a week, including holidays. The toll free number is 866-LIMB-DOWN (866- 546-2369). This number will be provided to the City, Police Department and/or Fire Department. Our emergency response team will do what is necessary to render the hazardous tree or treerelated condition safe until the following workday.
Crew Rental
Due to our vast amount of resources, including our specialty equipment and qualified personnel we are able to extend our commitment to our customers by providing various miscellaneous services outside of the most common tree maintenance services:
• Flag hanging
• Holiday light installation
• Changing ball park lights
• Misc. use of aerial towers and cranes (including equipment rental)
• Crown reduction
• Crown restoration
Arborist Reports
We have full-time Certified Arborists on staff that can prepare detailed arborist reports, tree evaluations and site inspections based on your specific needs. Reporting can be generated for one tree or an entire selection and is handled on a case-by-case basis.
Plant Health Care
Tim Crothers, Plant Health Care Manager
• ISA Board Certified Master Arborist WE-7655 BUM
• DPR Qualified Pest Control Applicator #145321
• QAL Category B & D
Our PHC program managed by Tim Crothers goes beyond standard chemical applications. We have developed an efficient Integrated Pest Management Program (IPM) that requires diagnosis before treatment. WCA is staffed with licensed applicators and advisors that are environmentally conscious as well as compliant with the California Department of Pesticide Regulation. This service allows us to provide you with:
• Proper diagnosis based on on-site inspection with laboratory testing when necessary
• Proactive and preventative recommendations that reduce the amount of potential pest and disease issues
• Follow-up evaluations to ensure that the recommended
treatments result in a healthy and balanced urban forest Wildlife Protection
We have full-time Biologist, Lissette Velarde, on staff who’s responsibilities include writing reports, pre-work bird assessments, and training crews on current bird nesting laws as well as BMPs for tree maintenance. The protection of birds, especially during nesting season, is critical to providing responsible tree maintenance.
ABILITY TO ACQUIRE, PURCHASE & STAGE TREES
Cities expect the highest quality of new trees, proven varieties and an organization with the knowledge and skills to provide them with the latest and most reliable information available related to tree planting. By meeting these expectations, we’re able to contribute to the success of reforestation projects within communities. In order to complete successful tree planting programs, cities can rely on us to locate, acquire and purchase different tree species.
As part of our Corporate Capability, we are financially able to purchase large quantities of trees for planting projects. Being familiar with over 50 nurseries in California, allows us to obtain the best tree available from a broad and plentiful stock. The process by which we obtain trees is quite simple: First, we utilize our database of nurseries, and contact several of them requesting specific trees with their prices.
Upon locating the availability of trees, we then perform a tree pre-inspection at the nursery. When time is of the essence, nurseries will provide us with photos either by mail or by e-mail for our review. Once the trees are
purchased, and depending on the size of the project, we have them delivered to our facility in Placentia, Brea, or if possible, at a staging area within the City. It is through this process that we have planted an average of 14,000
trees for all of our customers each year during the past three years.
7 GREEN WASTE
WCA’s commitment to be a socially responsible corporate partner to our customers and communities is exemplified in our Recycling Program. With the steadily-increasing concern for the ecological health of our communities, WCA has embarked on a landfill diversion process where all material is taken to recycling facilities where it is used in the production of soil amendments. We are committed to taking all recyclable materials removed from the trees trimmed for the duration of this project to a recycling center for processing. Verification of amounts recycled will be obtained and reported by WCA via ArborAccess for the purpose of meeting the goals of the State for reducing landfill usage.
MULCH is made from coarse ground branches and leaves. It should be spread on the ground at a rate of six to twelve inches for best effect. Fresh mulch will deplete nitrogen from the surface of the soil which will reduce unwanted weeds.
Once the mulch has decayed, it returns nitrogen which helps build the quality of soil for plants. A large amount of tree debris is processed by WCA and used in large scale mulching projects for establishing native plants in open space areas.
SAMPLE GREEN WASTE REPORT:
COMPOST is made from fine ground branches, leaves or
other organic material. When mixed with oxygen and water, the organic material will decay or “compost.” A finished compost is excellent for turning into the top layer of soil and will add nitrogen and increase the water holding capacity of soil. You can make compost at home in a pile in your yard or in a bin that you make or purchase. Large scale composting is done at regional recycling facilities.
FIREWOOD is traditionally the most common use of large
branches and logs. Firewood is used to heat homes during winter months. WCA takes logs to our yard and these are then chopped into usable firewood.
STREET TREE REVIVAL, our wood recycling program has
become an important component of our approach to urban
forest management. 25 years ago, we started our urban wood recycling program in collaboration with the California
Department of Forestry and Fire Protection (CDF). Since a number of trees require removal, it was important to create an environmentally sound and socially responsible alternative to importing lumber from other areas and to reduce the demand of trees from natural forests.
REMOVE REPLANT
MILL DRY
REPURPOSE TRACK
8 4 WORK PLAN
IMPLEMENTATION PLAN
To ensure the quality of work and the level of service expected, WCA abides by a well-defined quality control plan that
incorporates the following:
• Certified personnel
• Safety
• Pruning specifications and guidelines
• Sound, reliable equipment
• Public relations
• Proper traffic control
• State-of-the-art communication systems
Special shifts including weekends and evenings can be
arranged in accordance with the City’s specifications.
Area Manager: Martin Cortez
ISA Certification #: WE-8539A
The project Area Manager will be the central point of contact and will work cooperatively with Agency staff, local residents and business owners, etc. The Area Manger will provide overall field supervision and crew management.
Daily Management
Daily management will consist of, but not be limited to:
• Email notification complete with location, crew, equipment type, and work description
• Supervise crew personnel to insure proper pruning
standards are followed in a safe manner
• Traffic control setup and maintenance of work zone
• Ensure work area is left free of debris at the end of shift • Maintain record of work completed each day
• Maintain good public relations at all times
• Provide immediate notification to Agency Inspector upon damage of personal property including a plan for corrective measures to take place within 48 hours
Weekly Management
Weekly management will consist of, but is not limited to:
• Weekly inspection of work completed
• Meet with the City to review work schedule and progress • Insure standards of pruning are performed in accordance with City specifications
• Maintain open communication with the City Inspector and field crew
Scheduling of Work
The Area Manager is responsible for scheduling work which shall conform to the Agency’s schedule of performance. We recommend equal distribution of work throughout the course of the fiscal year.
Notifications will be provided to residents prior to the start of pruning operations in said area. All work will be performed in a cooperative manner as to cause the least amount of interference or inconvenience.
Public Notification
Upon Agency staff approval, WCA will post a door hanger notice prior to commencement of grid pruning (within 24-48 hours). After tree plantings, door hangers will be provided to residents instructing them on the proper care for their newly planted tree.
For more comprehensive outreach we can also submit a press release for special projects or routine maintenance. The Agency may modify the procedures and materials to which we notify residents.
Communication Systems
Our use of modern and reliable communication systems affect our daily job performance by increasing our efficiency. Management and Field Personnel utilize smart phones as both navigational and communication devices in the field. Smart phones have proven to be a convenient method to input data as related to tree inventories, daily work records, timesheets, photos, and billing information; eliminating the need to handwrite data and improving customer service by minimizing response time.
Permits and Licensing
WCA will procure a City Business License as necessary and any “nofee” permits prior to commencement of work. Permits (i.e., encroachment, traffic control, etc.) requiring fees will be charged back to the Agency.
Right-of-Way
All work will be performed in the public right-of-way. Employees will not utilize private property for eating, breaks or any other reason or use water or electricity from such property without prior written permission of owner.
Cooperation and Collateral Work
WCA will give right to operate within the project to the Agency workers and/other contractors, utility companies, street sweepers, and others as needed in a cooperative effort to minimize interference in daily operations.
9 WORKFLOW TIMELINE
Work request received
from Customer
CSR creates a work order &
gives to Area Manager
Area Manager schedules the
work & informs the City
Work order is given
to the Foreman
Foreman posts
public notices Crew performs work
Foreman completes
work order & inventory;
then submits to office
CSR closes work order;
Billing Dept.
prepares invoice
Customer marks trees for
USA & notifies resident
Work request received
from Customer
CSR creates work order &
contacts USA 48 hours in
advance of work
Work order is given to the
Area Manager
Area Manager schedules
work, informs the City &
gives work order to Foreman
Crew performs work
Foreman completes work
order & inventory;
then submits to office
CSR closes work order;
Billing Dept.
prepares invoice
Scheduled Tree Pruning Flowchart (30 day Completion)
Scheduled Removal Flowchart (15 day Completion)
Service Request Flowchart (15 day Completion)
Emergency request
received from Customer
On-Call Supervisor
dispatches Emergency Crew
Supervisor creates work
order & sends to
Foreman
Crew performs necessary
work to ensure safety
Crew sends notification and
photos to City and
Supervisor that work
is complete
If applicable, crew return
to site next day to
complete work
Foreman completes
work order & inventory;
then turns in
CSR closes work order;
Billing Dept.
prepares invoice
Emergency Flowchart (1 Hour Response/ 24 Hour Completion) Work request received
from Customer
CSR creates a work order &
gives to Area Manager
Area Manager schedules the
work & informs the City
Work order is given
to the Foreman
Foreman posts
public notices Crew performs work
Foreman completes
work order & inventory;
then turns in
CSR closes work order;
Billing Dept.
prepares invoice
10 EMERGENCY CONTACTS SAMPLE PLANTING DOOR HANGER
TOLL FREE
866.546.2369
in case of emergency
after normal business hours
Leave a message, if you do not receive a
call back within 10 minutes, call the
following contacts in order:
LEONEL CORTEZ, SUPERVISOR
714.412.0424
MANUEL PEREZ, SUPERVISOR
626.255.2821
MARTIN CORTEZ, AREA MANAGER
714.920.0558
After confirmation from on call Manager, you can
email multiple locations to:
NORMAL BUSINESS HOURS
714.991-1900
11 Project Site Maintenance
Work site will be left free of debris at the end of each workday.
We will not discharge smoke, dust, or any other air
containments in quantities that violate the regulations of any legally constituted authority.
Protection of Public and Private
Property
WCA will provide all safety measures necessary to protect the public and worker within the work area. We will maintain good public relations at all times. The work will be conducted in a manner which will cause the least disturbance.
Public Convenience and Safety
WCA will comply with any and all local sound control and noise level rules, regulations, and ordinances which apply to any work performed in the contracted area. All work will cease
by 5:00 pm or as directed by the Agency.
*Excluding emergency services.
Traffic Control
WCA maintains a C-31 traffic control license issued by the CSLB. We also have ATSSA Traffic Control Designers, Supervisors and Technicians on staff to complete necessary traffic control plans. Traffic control procedures will be set-up in accordance with the Work Area Traffic Control Handbook (WATCH) and State of California Manual of Traffic Controls as well as the Agency Traffic and Safety Operating Rules. WCA will make adequate provisions to insure the normal flow of traffic over the public streets and park roads. Every effort will be made to keep commercial driveways and passageways open to the public during business hours. High visibility arrowboard(s) will be used when needed. Prior to use, the Agency will approve traffic safety equipment and devices. Pedestrian and vehicular traffic shall be allowed to pass through the work areas only under conditions of safety and with as little inconvenience and delay as possible. Unless the work area is totally barricaded or otherwise kept safe, at least one worker will serve to coordinate safe operations on the ground at all times when work operations are in progress. 12 Customer Service Department
As we work with, or near, the public, we are mindful that we will most likely be the first person the public contacts. We have a fulltime Customer Service Department with each Customer Service Representative (CSR) trained in addressing concerned residents and bystanders.
Complaints & Damage Resolution
Should there be any property damage, we adhere to specific procedures to resolve the problem. The Foreman on the job site will notify the resident and the Inspector immediately.
If the resident is not at home, then we will leave a WCA card with instructions to call our Claims Coordinator in our corporate office.
The ultimate goal at each work site is to leave the property in the same condition as before we entered it. We will notify the City Representative immediately upon damage of personal property including plans for corrective measures to take place within 48 hours.
All WCA vehicles are equipped with an Accident Kit should anything happen during the work day. Each kit has an Incident Report, an Accident Report, an Injury Report, a camera, First Aid instructions and protocol for contacting the corporate office. A computerized log of all incidents is maintained to include the date, time of occurrence, location, problem and action to be taken pursuant thereto or reasoning for non-action.
Any activities found by the City to be unacceptable will be rectified immediately. All other complaints will be abated or resolved within twenty-four (24) hours of the occurrence. We have teams specifically assigned for handling damage to properties, both private and public. Through our communication system, we have the ability to dispatch either of these teams and have them respond immediately to the site for proper repair. We pride ourselves on professional workmanship to avoid these types of incidents, however, should one occur, we take all appropriate measures to resolve the matter in a timely and efficient manner.
WCA is committed to working with the your agency staff to develop and maintain a work schedule that will provide the citizens with the most effective and efficient means to perform tree care services. We will adhere to the schedule established by your agency and ensure residents of our dedication to completing work in a timely manner. We understand that there may be fluctuations in the agency’s budget and that the agency may ask us to reduce service levels in an effort to meet the current economic demands. By being flexible, we can help to ease any financial strain, promote contractor stability and guarantee residents with quality tree care & customer service.
This is our oath of commitment to uphold the namesake of your agency by providing gold standard tree care services.
Oath of Commitment
Patrick Mahoney, President 5/11/21
13 INVENTORY SOFTWARE- ARBORACCESS
Our tree management program sets us apart from other companies.
With nearly 2,000 active users, ArborAccess and our mobile app will help you easily manage your urban forest with ease and convenience.
Tree site attributes include location (utilizing GPS coordinates), species type, and parkway size. Features allow you to view and edit work history records and create work orders directly from the field, all from our secure cloud.
The information contained in ArborAccess is live data that can also be linked directly to a GIS program, such as ArcView, for geo-coding purposes and can assist your City in meeting GASB34 requirements.
ArborAccess provides an unlimited resource of information regarding your urban forest.
SOFTWARE TRAINING
Our IT Department is based out of our corporate office in Anaheim, CA with regional offices located throughout California and Arizona.
Each office has the ability to provide software training to our customers. We are also available to provide training sessions onsite at the customer’s discretion. On-site training is proven to be effective as it provides a guided hands-on experience.
We offer periodic tree maintenance and management workshops each year. These free workshops are provided to our customers regionally and educate over 250 people annually. They have proven to be a great round-table and networking opportunity for the different agencies in attendance. Presentations are provided by WCA management staff and complimented with guest speakers in the industry. Certified Arborists and Tree Workers who attend are eligible to receive continuing education credits (CEU’s) from the International Society of Arboriculture.
The success of any urban forest program depends on the proper management of information. Unlimited telephone and/or email support is available to answer technical questions and aid staff in the use of the software system. Software training and support is included in the cost associated with the inventory data collection.
WCA has completed 300+ GPS tree inventories.
• Ease of use
• Create work orders
• View tree site details
• View work history
• View invoices
• Mobile app
• Live data
• GIS/GPS mapping
ARBORACCESS FEATURES
LIST TRACKING SYSTEM
The List Tracking Report in ArborAccess is a useful tool in the management of incoming work. This report allows both parties to track specific jobs as they are ordered by the City. Proper use of this system enables the City and WCA to track the completion of work that is ordered.
MANAGEMENT
INFORMATION
14 • DBH Frequency
• Height Frequency
• District Frequency
• Species Frequency (sample above)
• All Tees at an Address
• Estimated Tree Value
BILLING
WCA, Inc. operates a modern invoicing system that is updated on a daily basis. Progress billings will be submitted to the Customers on a bi-weekly basis, unless otherwise requested. Invoices will reflect an amount complete for the billing period, along with a year-to-date total for that job. Each billing will include a listing of completed work by address, tree species, work performed and appropriate data acceptable to the customer. This information will be supplied in hardcopy and immediately accessible on ArborAccess. Job balances reflecting the percent of completion for each job can be viewed on ArborAccess.
SAMPLE MANAGEMENT TOOLS
DETAILED TREE SITE CHARACHTERISTICS
The advanced technology provides a valuable tool to urban forestry professionals by displaying specific tree site information along with a representative photograph of the species type and a
recommended maintenance field. ArborAccess’ built-in quality control features assist in data accuracy. As maintenance is performed, the work history is updated and accompanied with biweekly invoices. This process eliminates the need for dual-inputting and helps keep the tree inventory current and accurate.
MAINTENANCE RECORDS
Accurate maintenance records for each location oftentimes can assist the City with liability claims. Maintaining a detailed history of the work performed at each location demonstrates good faith in preserving its urban forest. It is imperative that work requests are pulled from the system prior to the work being performed, otherwise inventory accuracy is not guaranteed.
The Species Frequency report can assist your City in
identifying the tree population within the urban forest. This type of information is valuable in the event of an insect infestation, deadly disease, or even estimating future
maintenance costs. In addition, an analysis can be
performed to evaluate the history of the performance of a particular species within your City.
SAMPLE CITY
SPECIES FREQUENCY REPORT
DETAILED REPORTING OPTIONS
• Inventory
• View Invoices
• Job Balances
• Green Waste
• Work History
• Work Type by District
15 ORGANIZATION & 5 STAFFING
INTRODUCTION
West Coast Arborist’s (WCA) is a company comprised of a management team and a safety committee. Staff members have diverse educational backgrounds including accounting, business administration, engineering and forestry.
WORK FORCE
WCA actively maintains ongoing processes to assure that only qualified and competent staff provides safe and quality tree maintenance services. These skilled employees can only be achieved through both training and work experience. We believe that essential experience should always be obtained through qualified supervision; this includes both basic and extended skills. WCA makes every attempt to ensure that this is undertaken before performing work, leading a crew, or career advancement. The work performed on this contract is routine, recurring and usual. The work includes watering, trimming, pruning, planting, removal and replacement of trees and plants, and servicing of irrigation. The rates included in the Cost Proposal are based on the current prevailing wage determination for “Tree Maintenance (Laborer).”
CERTIFICATION
WCA encourages its employees to get certified through the International Society of Arboriculture, in an effort to raise the standard of professional tree care companies. This standard exemplifies our company’s commitment to providing customers with competent, knowledgeable certified workers. WCA employs a large number of ISA Certified Arborists and ISA Certified Tree Workers.
CREW EVALUATION
WCA employees are evaluated through an internal mechanism supervised by our Management Team. Each employee performs their duties according to a criteria-based job description that reflects safety, quality workmanship, productivity, appropriateness of care, problem solving and customer service. A performance appraisal is conducted for each employee upon completion of the probationary period and at least annually thereafter. Each worker is also required to complete a competency assessment and orientation upon hire and annually thereafter in selected areas to assure that ongoing requirements are met and opportunities for improvement are identified.
Staff members have diverse educational backgrounds including accounting, business administration, engineering, and forestry. 16 From marketing, contract administration, field and fleet management, to information technology, our Upper Management Team is involved in the day-to-day operations supporting each Project Team and Customer to ensure the highest quality of tree care is being achieved in the industry.
PROJECT TEAM
UPPER MANAGEMENT TEAM
Martin Cortez, Area Mgr. Reina Godoy, Customer Svc. Manuel Perez, Supervisor Nick
Tim Crothers, PHC Mgr.
Alago, Regional Manager
Ernesto Macias, Risk Mgr.
MARTIN CORTEZ, AREA MANAGER
ISA Certified Utility Arborist Tree Worker Climber #WE 8539AUT ∙ TCIA Certified Treecare Safety Professional #2958 ∙ TLC Wildlife Aware ∙ ISA Tree Risk Assessment Qualified
Mr. Cortez has been with WCA since 2006. Martin has worked as a groundman and trimmer, In time, his efforts were recognized as he’s experienced a number of promotions: from Crew Leader to Foreman to Supervisor to now being the Area Manager of Riverside County and beyond. Today, Martin is responsible for field operations and management of crews. He is also involved in scheduling, evaluation and production of street tree maintenance.
MANUEL PEREZ, SUPERVISOR
ISA Certified Arborist Tree Worker Climber #WE 0818AT∙ ATSSA Traffic Control Technician #459650 ∙ TCIA Certified Tree Care Safety Professional #575
As Site Supervisors, Manuel is a full-time employee and speaks fluent English. He is responsible for reviewing the day’s activities, assisting the Area Manager in scheduling, and ensuring proper safety procedures are being followed. As Supervisors, they will communicate with City officials and other interested parties on a daily basis.
Report and resolve malfunctions, damage, or industrial injury. They also assist in employee training programs, maintain records, and file daily reports and receipts.
REINA GODOY, CUSTOMER SERVICE REPRESENTATIVE (CSR)
As the CSR (Customer Service Representative), Reina is responsible for providing support to the Area Manager, Site Supervisors and crew. She is to act as a liaison between the company and it’s clients as well as the general public. Esther is responsible for responding to customer service inquires and facilitating contracting functions, such as: mapping, underground service alert, data entry, field book preparation, list preparation, etc.
ERNESTO MACIAS, VICE PRESIDENT, LABOR RELATIONS
ISA Certified Arborist #WE 7120AUM ∙ TICA Safety Professional #1115 Ensures safety company-wide which includes the development, implementation and review of the company’s inhouse training programs, crew safety audits, and the company’s Injury & Illness Prevention Program.
TIM CROTHERS, PLANT HEALTH CARE MANAGER
ISA Board Certified Master Arborist WE 7655 BUM ∙ DPR Qualified Applicator #145321 ∙ QAL Categories B&D WCA’s PHC program is managed in-house; there is no subcontracting. Staff is licensed by the CA Dept. of Pesticide Regulation. Our program goes beyond standard chemical applications as we expanded our services to include an Integrated Pest Management program. Inspection, diagnosis and treatments are available as needed. 17 Regional Manager
Nick Alago
Cell: (714) 920-0558
CSR/ Office Manager
Reina Godoy
Office: (909) 783-6515
Project Supervisor
Manuel Perez
Cell: (626) 255-2821
Project Foreman
(Tree Pruning)
Project Foreman
(Planting)
Project Foreman
(Removals)
Field Personnel Field Personnel Field Personnel
ORGANIZATION CHART
PROJECT TEAM
CITY OF MURRIETA
Area Manager
Martin Cortez
Cell: (714) 7130717
PHC Technician
Steve Ponce
Office: (714) 991-1900
PHC Specialist/Mgr
Tim Crothers
Cell: (714) 412-1980
18 ISA Certified
94 6 150
Arborists Board Certified Master Arborists Tree Workers ATSSA
WCA staff is trained to design and
implement Traffic Control Plans.
1 112 18 50 11 1 6 75 11
Certified Urban
Forester
WCA Certified
Utility Line
Clearance
Workers
ISA Certified
Utility
Specialists
TCIA Certified
Tree Care
Safety
Professionals
ISA
Municipal
Specialist
Nursery in
Placentia &
Dedicated
Manager
Information
Technology
Specialists
Fleet
Mechanics
NCCCO
Certified Crane
Operators
Unique Capabilities
PHC
WILDLIFE
PROTECTION
1 15
95 WCA has developed an exemplary Plant
Health Care Program that goes beyond
standard chemical applications.
CALIFORNIA DEPARTMENT OF PESTICIDE REGULATION
Advisor Applicators
WCA has 95 staff members
certified through the Wildlife
Aware and Wildlife Training
Institute.
WCA’s VP of Field Operations is a key
contributor in identifying and
developing the first ever Best
Management Practices guidelines for
Tree Care for Birds and Other Wildlife.
WCA’s staff includes an in-house
biologist to ensure proper wildlife
handling.
In partnership with the Laborer’s International Union of North America (LiUNA!).
Higher Standards + Exemplary Training = Superior Employees 1,000+
Employees
ISA Board Certified Master Arborists
Michael Palat #WE-6541 BUM
Kelley Gilleran #WE-7061 B
Tim Crothers #WE-7655 BUM
Cris Falco #WE-7490 B
Glenn Reeve #WE-10177 B
Eugene Bordson #WE-10777 BT
Registered Consulting Arborists
Cris Falco, RCA #557
Glenn Reeve, RCA #704
Timothy Crothers, RCA #721
19 Additional List of ISA Certified Arborists
Employee Name Cert #
ADAN BALTAZAR REYNAGA WE-7786AT
AL EPPERSON WE-0719A
ANDREW R. TROTTER WE-0642A
BENJAMIN EUGENE BORDSON WE-10777A
BRIAN C. KIRKEGAARD WE-10476A
BRIAN M. KOCH WE-0341A
CALVIN F. HAUPT WE-7634A
CARLOS BRACAMONTES WE-8557A
CHARLES PATRICK MADSEN WE-0462A
CORINNE GRUNDER BASSETT WE-11625A
CRISTAN ANGELO FALCO WE-7490A
CURTIS PATRICK WORTH WE-10972A
DANIEL CHAVARRIA WE-10292A
DANIEL MAHONEY WE-10434A
DAVID COOPER WE-0497A
DEBORAH DEPASQUALE WE-3812A
EDUARDO VARGAS WE-11058AT
ELOY MARQUEZ WE-11566AT
ERICK SERRANO WE-6750A
ERNESTO J. F. MACIAS WE-7120A
EUGENE BARRIENTOS WE-8701A
FELIX HERNANDEZ WE-2037A
GERARDO PEREZ WE-9131AT
GERARDO MARTINEZ GARCIA WE-11358A
GLENN O. WHITLOCK REEVE WE-10177A
GONZALO REGALADO WE-9952A
HECTOR MONTES WE-8079A
HERMINIO PADILLA WE-7552A
HUGO ANGEL RINCON WE-8710A
IGNACIO LOPEZ WE-7329A
ISIDRO ESTRADA BARBOZA WE-11685A
J. ALONSO GARCIA-LOPEZ WE-8499A
JAIME ROGELIO HERNANDEZ WE-5297A
JAMES CHARLES WORKING WE-1592A
JAMES PAUL SPECK II WE-10858AT
JARED LEE MAYSEY WE-11510A
JASON PINEGAR WE-2039AU
JASON ROSS DAVLIN WE-7628A
JEFFERY B. WILLIAMS WE-1100A
JESUS RAYA WE-3449A
JOSE M. CORTEZ TORRES WE-8539A
JOSE M. CHAVARRIA MANZO WE-11210AT
JOSE MANUEL PEREZ WE-0818A
JOSEPH BARTOLO WE-2034AU
JOSEPH NICK ALAGO WE-4396A
JUAN ORTIZ WE-8514A
JUAN C. IXTA WE-10144A
JUSTIN LEE MENZEL WE-11756A
KELLEY LEWIS GILLERAN WE-7061A
KRIS BURBIDGE WE-9566A
LEONEL CORTEZ WE-8625A
LORENZO PEREZ WE-7443A
MANUEL BRIANO WE-8791A
MARCO A. PADILLA JIMENEZ WE-8621A
MARIA MUNOZ-CAMPOS WE-8267A
MATEO ARVIZU WE-10151A
MICHAEL W. PALAT WE-6541A
NESTOR VALENCIA WE-11359A
PATRICK O. MAHONEY WE-1172A
RANDY J. THOMPSON WE-1043A
REBECCA A. MEJIA WE-2355A
RENE ROSALES WE-7941AT
RICHARD R. MAHONEY WE-1171A
ROBERT D. THOMPSON WE-0915AU
RODNEY LYNN MORGAN WE-9546A
ROSE M. EPPERSON WE-1045A
SEAN PATRICK SULLIVAN WE-10050A
SHAWN A. GUZIK WE-3182A
STEFAN B. KALLENBERG WE-10730A
STEPHEN GLENN DAVIS JR WE-10894A
STEVE B. HUNT WE-1044A
TIMOTHY CROTHERS WE-7655A
VICTOR M. GONZALEZ WE-7175A
WALLACE BURCH WE-0713A
WILLIAM STEVE PONCE WE-6461A
JOEL LOPEZ WE-10871A
JOHN LEE PINEDA WE-10367A
JORGE MAGANA WE-3460A
JOSE A. GONZALEZ MENDEZ WE-6475A
WCA’s ISA Certified Tree Workers
Employee Name Cert #
ADAM RODRIGUEZ WE-11281T
ADAN BALTAZAR REYNAGA WE-7786AT
AGUSTIN LOZANO WE-11306T
ALEJANDRO VALENZUELA WE-11674T
ALFREDO ANGEL LOPEZ WE-11334T
ANDRES ROMAN WE-11285T
ANTONIO CASTELLANOS WE-11203T
ANTONIO GRADILLA WE-11185T
ANTONIO GARCIA CONTRERAS WE-11173T
ARIEL ALONSO WE-10906T
ARMANDO SOTO WE-11131T
ARMANDO O. LOPEZ WE-10953T
AUDOMARO CORRAL WE-11220T
AURELIO COVARRUBIAS WE-11629T
AURELIO PAZ-GUZMAN WE-11084T
BRIAN C. KIRKEGAARD WE-10476AT
CARLOS IXTA WE-11106T
CARLOS RAMOS WE-11263T
CELEDONIO R. MANZANO OLEA WE-10984T
CELESTINO PEREZ WE-11243T
CESAR WENCESLAO WE-10968T
CESAR G. VALENZUELA REYES WE-11076T
CHARLES F.M. INSCO WE-11368T
CURTIS PATRICK WORTH WE-10972AT
DANIEL CHAVARRIA WE-10292AT
DANIEL RIVAS WE-10850T
DANIEL GEORGE POTTS WE-11534T
DANIEL J. KNUTSEN JR WE-11715T
DANNY AVITIA WE-11638T
DELFINO AGUILAR-MORALES WE-10900T
DEMETRIO LIRA WE-11323T
DEMETRIO OSEGUERA WE-11043T
EDIBERTO SERNA SALAZAR WE-11051T
EDUARDO AVILA WE-10812T
EDUARDO MARTINEZ BECERRA WE-10991T
EDUARDO VARGAS WE-11058T
ELIGIO IBARRA CARDOSO WE-11197T
FELIX HERNANDEZ WE-2037AT
FRANCISCO LOPEZ WE-10952T
FRANCISCO RAMIREZ WE-11259T
FRANCISCO VILLANUEVA WE-10965T
FRANCISCO URENA JIMENEZ WE-11075T
GABRIEL GAMINO WE-11167T
GABRIEL MERCADO RUIZ WE-11568T
GERARDO PEREZ WE-9131AT
GERARDO A. ORDUNO WE-11036T
GERARDO MARTINEZ GARCIA WE-10997T
GLENN O. WHITLOCK REEVE WE-10177ATM
GONZALO REGALADO WE-9952AT
HECTOR MONTES WE-8079AUT
HERIBERTO CORONEL WENCESLAO WE-11218T
HUGO ANGEL RINCON WE-8710AT
HUMBERTO CHAVARRIA WE-11207T
ISAIAS MACIAS WE-10979T
ISRAEL A. RAMIREZ WE-11567T
J. REFUGIO ESCAMILLA WE-11153T
J. SOCORRO GARCIA WE-11172T
JAIME ROGELIO HERNANDEZ WE-5297AT
JAMES CHARLES WORKING WE-1592AT
JEFFERY B. WILLIAMS WE-1100AT
JESUS RAYA WE-3449AT
JESUS A. MONTES WE-11014T
JESUS M. SARABIA PENA WE-11450T
JOEL LOPEZ WE-10871AT
JOEL MARTINEZ WE-10992T
JOEL ORTIZ WE-11039T
JOEL M. RIVERA WE-11273T
JOHN LEE PINEDA WE-10367AT
JORGE ARREOLA-HERNANDEZ WE-11321T
ELOY MARQUEZ WE-11566T
ENRIQUE SANDOVAL WE-11302T
ERNESTO GONSALEZ WE-11461T
JORGE DUENAS WE-11144T
JORGE JIMENEZ WE-11110T
JOSAFAT MONTOYA WE-11015T
JOSE AGUAYO WE-10899T
JOSE JIMENEZ WE-11108T
JOSE JIMENEZ HERNANDEZ WE-11113T
EUGENE BARRIENTOS WE-8701AUT
FAUSTO GUZMAN WE-11083T
FELIX GARCIA WE-11170T
JOSE VEGA WE-11062T
JOSE A. ALVAREZ WE-10908T
JOSE A. GONZALEZ MENDEZ WE-6475AT
JOSE ABEL CANCINO WE-11192T
JOSE AGUSTIN CARRILLO WE-11200T
JOSE F. ORELLANA WE-11483T
JOSE INEZ MANCILLA WE-10983T
JOSE JUAN PEREZ WE-11246T
JOSE LUIS DELREAL WE-11231T
JOSE M. CORTEZ TORRES WE-8539AUT
JOSE M. MUNIZ GARCIA WE-11686T
JOSE M. CHAVARRIA MANZO WE-11210T
JOSE MANUEL PEREZ WE-0818AT
JOSE R. GRANADOS WE-11186T
JOSEPH ANTHONY NUNN WE-11034T
JUAN BECERRA WE-10932T
JUAN MARQUEZ WE-10987T
JUAN ORTIZ WE-8514AT
JUAN TELLEZ TAPIA WE-11137T
JUAN AMADOR ARCE WE-11480T
JUAN C. PENA-ARIAS WE-11327T
JUAN CARLOS MORA WE-11019T
JULIO C. GARCIA VAZQUEZ WE-11175T
KYLE JAMES VIGNEAU WE-10962T
LEONARDO RAMOS WE-11264T
LEONEL CORTEZ WE-8625AT
LETUSA MUAAU JR WE-11021T
LORENZO PEREZ WE-7443AT
LUIS A. MUNOZ RAMIREZ WE-11023T
LUIS P. PEREZ WE-11245T
MANUEL BARRAGAN WE-10925T
MANUEL BRIANO WE-8791AT
MARCO A. PADILLA JIMENEZ WE-8621AT
MARCO ANTONIO VERGARA WE-11065T
MARCOS RICHARD-MARTINEZ WE-10989T
MARCOS GAMINO WE-11482T
MARTIN BARRERA WE-10928T
MATEO ARVIZU WE-10918T
MELCHOR LEMUS WE-11237T
MICHAEL LOUIS YOUNG WE-11687T
MIGUEL AYALA WE-10924T
MIGUEL MACIAS WE-10978T
NELSON R. AGUIRRE WE-10901T
OSCAR IGNACIO RIVERA WE-11424T
PEDRO CUEVAS WE-11765T
PEDRO GARCIA WE-11168T
PEDRO SANDOVAL WE-11301T
PEDRO ALTAMIRANO WE-11095T
RAMON ZUNIGA GOMEZ WE-10977T
RANULFO PERALTA CASTANEDA WE-11202T
RAUL MANZO HERNANDEZ WE-10985T
RAUL TELLEZ TAPIA WE-11138T
RAYMUNDO GUTIERREZ WE-11080T
RENE ROSALES WE-7941AT
ROBERT JAY ADDISON JR WE-10898T
RODNEY LYNN MORGAN WE-9546AUT
ROMUALDO GAETA LUNA WE-11165T
SALOMON SILVA WE-11053T
SALUSTIO SANCHEZ WE-11462T
SAMUEL JIMENEZ WE-11109T
SANTOS MACIAS LEMUS WE-10980T
SERGIO LOPEZ-RIVERA WE-10957T
STEFAN B. KALLENBERG WE-10730AT
STEPHEN GLENN DAVIS WE-10894AT
STEVE B. HUNT WE-1044A
VENTURA GOMEZ WE-11180T
WALLACE BURCH WE-0713AT
20 6
REFERENCES &
EXPERIENCE
Annual Budget: $ 1,100,000
Contact: Mike Curtiss, Inspector
Address: 14000 City Center Dr., Chino Hills, CA 91709
Phone: (909) 364-2847
Email: [email protected]
CITY OF CORONA SINCE 2006
Annual Budget: $ 1,300,000
Contact: Moses Cortez, Parks & Landscape Supv.
Address: 755 Corporation Yard Way, Corona, CA 92880
Phone: (951) 817-5728
Email: [email protected]
CITY OF TEMECULA SINCE 2006
Primarily WCA performs tree maintenance services
including tree pruning, planting, removals and emergency response for the City. Over the last 20 years we have also assisted the City with maintaining their tree inventory and work history in ArborAccess.
Annual Budget: $ 500,000
Contact: Rodney Tidwell
Address: P.O. Box 9033, Temecula, CA 92589
Phone: (951) 694-6411
Email: [email protected]
Primarily WCA performs tree maintenance services for all of Temecula’s city-owned trees. The City currently is on a 3-5 year pruning maintenance cycle. Removals are performed on an as-needed basis. Temecula manages their urban forest by utilizing ArborAccess, the inventory software program
provided by WCA.
CITY OF REDLANDS SINCE 2004
Annual Budget: $ 250,000
Contact: Erick Reeves, Parks Division Coord.
Address: P.O. Box 3005, Redlands, CA 92373
Phone: (909) 798-7853
Email:[email protected]
We provide complete urban forestry management for more
than 38,000 trees, including tree pruning, removals, planting and emergency services. We also provide inventory updates to the City’s own inventory database. There are over 1,000 tree removal work records since the beginning of the
contract.
CITY OF CHINO HILLS SINCE 2000
The City of Corona and WCA have been working together on the City’s urban forest since 2010. City crews maintain the landscape maintenance districts. The City has initiated a removal project where dead, diseased, and dying trees are being phased out. In turn, the City has been planting over 100 trees annually.
WCA maintains contracts with over 330 public agencies. This includes work with cities, counties, state departments, school districts, the county office of education, city-owned utilities and CalFire. In Riverside County alone we facilitate projects with the following agencies:
• Alvord USD
• City of Beaumont
• City of Coachella
• City of Corona
• City of Indio
• City of Jurupa Valley
• City of Lake Elsinore
• City of Menifee
• City of Moreno Valley
• City of Murrieta
• City of Norco
• City of Palm Desert
• City of Palm Springs
• City of Perris
• City of Riverside
• City of San Jacinto
• City of Temecula
• Coachella Valley USD
• Corona-Norco USD
• Eastern MWD
• Lake Elsinore USD
• Moreno Valley USD
• Riverside County Supt. Of
Schools
21 Listed below are current contracts (in alphabetical order) valued over $1,000,000 annually.
These contracts represent WCA corporate capabilities to provide superior and professional work to public agencies.
EXPERIENCE (SIMILAR SIZE & SCOPE)
The references listed above are all current contracts displaying WCA’s capabilities to provide the necessary manpower, experience, and equipment to manage Cities and Counties that require a heightened level of attention, expectation and need in comparison to other types of customers (i.e., HOA’s, commercial and residential).
WCA, Inc. specializes in tree care for municipalities and public agencies. WCA, Inc. does not provide residential service or sub-contract.
FIRM EXPERIENCE
CUSTOMER DURATION ANNUAL CONTRACT
AMOUNT
City of Anaheim/Anaheim Utilities Since 2007 $ 1,750,000.00 City of Beverly Hills Since 2000 $ 1,375,000.00
City of Corona Since 2010 $ 1,300,000.00
City of Fullerton Since 1998 $ 1,000,000.00
City of Glendale Since 2015 $ 1,056,000.00
City of Huntington Beach Since 2008 $ 1,000,000.00
City of Long Beach Since 2016 $ 1,200,000.00
City of Palo Alto Since 2016 $ 1,400,000.00
City of Sacramento Since 2015 $ 1,000,000.00
City of San Diego Since 2015 $ 2,000,000.00
City of Santa Ana Since 2015 $ 1,082,000.00
City of Santa Monica Since 2011 $ 1,723,000.00
County of LA Since 2015 $ 4,300,000.00
County of Orange Since 2013 $ 1,800,000.00
Riverside Public Utilities Since 2016 $ 2,000,000.00
WCA has experience providing the City of Murrieta with tree maintenance services on all city-owned trees in the parkways, medians and landscape maintenance districts as requested by the City. Our familiarity with the City’s species palette and maintenance needs allows us to provide the highest quality service.
CITY OF MURRIETA SINCE 2007
22 EXPERIENCE– CURRENT CALIFORNIA CITIES/COUNTIES UNDER CONTRACT WITH WCA
CITY OF AGOURA HILLS
CITY OF ALAMEDA
CITY OF ALHAMBRA
CITY OF ANAHEIM
CITY OF ARTESIA
CITY OF AZUSA
CITY OF BALDWIN PARK
CITY OF BELL
CITY OF BELLFLOWER
CITY OF BEVERLY HILLS
CITY OF BREA
CITY OF BRENTWOOD
CITY OF BUENA PARK
CITY OF BURBANK
CITY OF CAMARILLO
CITY OF CARLSBAD
CITY OF CARMEL-BY-THE-SEA
CITY OF CARPINTERIA
CITY OF CARSON
CITY OF CERES
CITY OF CHINO HILLS
CITY OF CHOWCHILLA
CITY OF CHULA VISTA
CITY OF CITRUS HEIGHTS
CITY OF CLAREMONT
CITY OF COACHELLA
CITY OF CONCORD
CITY OF CORONA
CITY OF CORONADO
CITY OF COSTA MESA
CITY OF COVINA
CITY OF CULVER CITY
CITY OF DANA POINT
CITY OF DAVIS
CITY OF DEL MAR
CITY OF DIAMOND BAR
CITY OF DUARTE
CITY OF EL CAJON
CITY OF EL CERRITO
CITY OF ENCINITAS
CITY OF FILLMORE
CITY OF FONTANA
CITY OF FRESNO
CITY OF FULLERTON
CITY OF GARDEN GROVE
CITY OF GARDENA
CITY OF GILROY
CITY OF GLENDALE
CITY OF GLENDORA
CITY OF HUNTINGTON BEACH
CITY OF IMPERIAL BEACH
CITY OF INDIO
CITY OF IRWINDALE
CITY OF LA CANADA FLINTRIDGE
CITY OF LA HABRA
CITY OF LA MESA
CITY OF LA MIRADA
CITY OF LA PALMA
CITY OF LA PUENTE
CITY OF LA VERNE
CITY OF LAGUNA BEACH
CITY OF LAGUNA HILLS
CITY OF LAGUNA NIGUEL
CITY OF LAKE ELSINORE
CITY OF LAKEWOOD
CITY OF LODI
CITY OF LOMITA
CITY OF LOMPOC
CITY OF LONG BEACH
CITY OF LOS ALAMITOS
CITY OF LOS ALTOS
CITY OF LOS ANGELES
CITY OF MADERA
CITY OF MANHATTAN BEACH
CITY OF MAYWOOD
CITY OF MENLO PARK
CITY OF MILPITAS
CITY OF MISSION VIEJO
CITY OF MONROVIA
CITY OF MONTCLAIR
CITY OF MONTEBELLO
CITY OF MONTEREY
CITY OF MONTEREY PARK
CITY OF MOORPARK
CITY OF MORENO VALLEY
CITY OF MORGAN HILL
CITY OF MOUNTAIN VIEW
CITY OF MURRIETA
CITY OF NEWARK
CITY OF NORCO
CITY OF NORWALK
CITY OF OAKLEY
CITY OF OCEANSIDE
CITY OF ONTARIO
CITY OF ORANGE
CITY OF OXNARD
CITY OF PALO ALTO
CITY OF PARAMOUNT
CITY OF PERRIS
CITY OF PLACENTIA
CITY OF PLEASANTON
CITY OF POMONA
CITY OF PORTERVILLE
CITY OF POWAY
CITY OF RANCHO PALOS VERDES
CITY OF REDLANDS
CITY OF RIALTO
CITY OF RIVERSIDE
CITY OF ROSEMEAD
CITY OF ROSEVILLE
CITY OF SACRAMENTO
CITY OF SAN BERNARDINO
CITY OF SAN DIEGO
CITY OF SAN DIMAS
CITY OF SAN FERNANDO
CITY OF SAN GABRIEL
CITY OF SAN JACINTO
CITY OF SAN JOSE
CITY OF SAN JUAN CAPISTRANO
CITY OF SAN MARCOS
CITY OF SAN RAMON
CITY OF SANTA ANA
CITY OF SANTA BARBARA
CITY OF SANTA CLARA
CITY OF SANTA FE SPRINGS
CITY OF SANTA MARIA
CITY OF SANTA MONICA
CITY OF SANTA PAULA
CITY OF SANTEE
CITY OF SIERRA MADRE
CITY OF SIGNAL HILL
CITY OF SOLANA BEACH
CITY OF SOUTH PASADENA
CITY OF SOUTH SAN FRANCISCO
CITY OF STOCKTON
CITY OF SUNNYVALE
CITY OF TEMECULA
CITY OF TEMPLE CITY
CITY OF THOUSAND OAKS
CITY OF TORRANCE
CITY OF TRACY
CITY OF TULARE
CITY OF TUSTIN
CITY OF UNION CITY
CITY OF UPLAND
CITY OF VENTURA
CITY OF VICTORVILLE
CITY OF VISALIA
CITY OF VISTA
CITY OF WALNUT
CITY OF WEST COVINA
CITY OF WEST HOLLYWOOD
CITY OF WEST SACRAMENTO
CITY OF WHITTIER
CITY OF WOODLAND
CITY OF YORBA LINDA
COUNTY OF ALAMEDA
COUNTY OF COLUSA
COUNTY OF CONTRA COSTA
COUNTY OF FRESNO
COUNTY OF LOS ANGELES
COUNTY OF MONTEREY
COUNTY OF ORANGE
COUNTY OF RIVERSIDE
COUNTY OF SAN BERNARDINO
COUNTY OF SAN DIEGO
COUNTY OF SAN JOAQUIN
COUNTY OF TULARE
COUNTY OF YOLO
TOWN OF ATHERTON
TOWN OF LOS GATOS
23 EQUIPMENT
Our modern fleet undergoes daily inspection prior to use to ensure efficiency and safety. All equipment is routinely serviced, painted, and detailed. All equipment used during the duration of this project will meet state and federal safety requirements and have all up-to-date certifications as required.
CHP Biennial Inspection of Terminal Certification
We have successfully been awarded the CHP Biennial Inspection Award of Recognition. This inspection has assisted our company in instituting several safety programs, as well as our Preventative Maintenance Program utilized by our in-house fleet department. The inspection reviews our vehicle maintenance and repair records, our procedural methods and policies for vehicle maintenance and operations. This certification ensures that our vehicles operate safely. 1500+ Modern Fleet consisting of
1500+
pieces of equipment.
Telematics Fleet Solutions
WCA has partnered with Telematics Fleet Solutions to provide GPS units on all vehicles and equipment. This investment has given us and our customers the following benefits:
• Provide faster response times and more efficient routing allowing us to service more customers
• Lower operational costs by optimizing our fleet size, reducing labor, overtime, and insurance, and minimizing costly vehicle repairs
• Decrease fuel use by monitoring fleet fuel economy and saving on unnecessary fuel expenditures
• Reduce emissions by helping drivers improve their habits such as speed and idle time, and reducing total miles driven which will significantly reduce harmful greenhouse gas
emissions
• Improve dispatching with landmarks and driving directions, GPS units helps us to better dispatch so that we can service more customers, faster
• Recover stolen vehicles reducing liability
costs which can be passed on to customers
7 EQUIPMENT LIST SUMMARY:
Pick Up Trucks
Aerial Lift Devices
95’ Aerial Devices
Dump Trucks
Flat Beds
Forklifts
Arrowboards
ATVs
Stump Grinders
Loaders
Rubber Track Loader
Root Pruners
Rolloff Trucks
Saw Mill
Log Skidder
Back Hoes
Brush Chippers
Cranes
Toyota Prius
Toyota Yaris
Ford CMAX
318
321
15 181
39 6
73 5
59 70
1 2
50 2
1 1
170
6 11
8 4
EQUIPMENT
PROFILE
24 IN-HOUSE FLEET MAINTENANCE
We currently have more than 1,500 pieces of fairly new equipment that enables us to replace equipment immediately should there be any unforeseen mechanical problems. We employ over 50 full-time mechanics that perform an in-house fleet maintenance program. This allows our equipment to be in good operating condition necessary for accomplishing the City’s needs. Our mechanics generally work on one particular line of equipment, and by keeping our equipment as uniform as possible our mechanics really get to know the equipment inside and out minimizing down time. Equipment is assigned to different crews and if the crew is shared with another contract the equipment will be as well.
PREVENTATIVE MAINTENANCE PROGRAM
All WCA equipment goes through our Preventative Maintenance program. From our solar powered arrow boards, to our Freightliner Roll Off trucks. Our mechanics generally work on one particular line of equipment, and by keeping our equipment as uniform as possible our mechanics really get to know the equipment inside and out minimizing down time.
SUSTAINABILITY
Over the last few years, we have invested heavily in new equipment in an effort to keep our fleet modern, comply with state requirements, meet demand and reduce our effects on the environment. We understand with a fleet as large as ours that we are responsible for the amount of emissions our vehicles produce and actively make an effort to monitor and reduce our carbon footprint. Our modern fleet of equipment is CARB compliant with the SCAQMD.
25 We have a full time Safety & Training Manager, Dane Jensen, that is professionally trained in the field of horticulture. As WCA’s Training Manager, Dane is responsible for staying up-to-date on all tree-related industry standards as related to safety and the wellness of our employees and the public in which we serve. Training materials are regularly reviewed and updated to ensure WCA employees receive the proper education, instruction and hands on experience needed to perform their day to day activities safely and efficiently. Training topics include a full-circle from proper pruning techniques, arboriculture, to customer service and everything in between.
• ISA Certified Utility & Municipal Arborist #WE-12014A • ISA Kills Test Evaluator—TW Climber
• TCIA Certified Treecare Safety Professional #3303
• ISA Tree Risk Assessment Qualification #E4068
• American Heart Association BLS and First Aid Instructor Year 2018 EMR: 85
Year 2019 EMR: 98
Year 2020 EMR: 113
The EMR rating is a numeric representation of a business’s claims history and safety record as compared to other business in the same industry, with the same state. Proof by insurance carrier can be provided upon request. WCA has experienced a higher than normal frequency rate in the past several years due to the demand of tree trimmers and the lack of professionals in this field. Growth demand has caused an increase for hiring personnel that lack experience in the industry causing an up rise in first aid claims in turn increasing our frequency. WCA continues to improve our safety & health programs thus reducing our accidents and injuries. 8 SAFETY
RECORD
EMPLOYEE TRAINING PROGRAM
West Coast Arborists, Inc. provides an extensive in-house training curriculum for all employees to broaden their knowledge of the arboriculture field of study. Included in this training are the ISA standards, both Treeworker and Arborist study programs, and a variety of Tree Care Industry Association home study programs. We also offer training courses to our staff in areas of customer service satisfaction, maintaining professional conduct, and Qualified Line Clearance Trimmer Training. Our Training and Safety team members are tasked with completing field evaluations of crews and members are on-site to coach and train employees on safe practices. Employees receive performance evaluations at 90 days, 6 months, then annually (or as-needed) after their first year. All employees are provided copies of WCA’s Injury & Illness Prevention Program.
SAFETY PROGRAM
Safety standards are top priority at West Coast Arborists, Inc. Our line of work demands that all work is performed in a manner that provides the maximum safety to the general public as well as our employees. Our crews are instructed to follow the safety standards of ANSI Z133.1 as well as CalOSHA requirements. We have one of the most extensive safety training programs in the industry. We provide our employees with state-of-the-art training tools and instructional sessions company wide. Our insurance carriers and Cal-OSHA have recognized us repeatedly for outstanding safety training efforts.
CONTRACTOR’S INDUSTRICAL SAFETY RECORD
The Experience Modification Rating (“EMR”) is issued to Contractors by the California State Worker’s Compensation Insurance Rating Bureau (WCIRB). Below are the ratings issued to West Coast Arborists for each of the calendar years 2018, 2019, and 2020:
26 SPECIALIZED SAFETY TRAINING
Our ISA Certified Tree Workers go through specialized testing that proves they are competent to work in trees in a safe manner that protects themselves as well as the general public. We also qualify our employees to operate in a safe and efficient manner that meets and exceeds the industry standards, these programs are WCA Qualified Level 1 Tree Trimmer, WCA Qualified Level 2 Tree Trimmer, WCA Qualified Level 3 Tree Trimmer, WCA Qualified Big Boom Operator, WCA Qualified Loader Operator, WCA Qualified Roll-Off Driver. We also qualify all drivers that operate our vehicles by conducting 2 driving test and entering them into the California DMV pull program that monitors their driving record to ensure safe driving operators.
SAFETY TRAINING PROGRAMS
Jobsite Briefing - Conducted each work day.
Weekly Tailgate - Meetings held for each crew.
On the Job Training -New employees are assigned a “buddy” with experience to assist them.
Video Training - Programs included are Professional Tree Care, Electrical Hazards, Aerial Rescue, Chipper Safety, Chain Saw Safety and Pruning Technique. Video presentations in cooperation with Tree Care Industry Association (TCIA).
Safety Crew Lunch - This program rewards employees
company-wide quarterly.
Safety Team - A 10 person committee that reviews and
discusses safety procedures, problems and incentives.
Injury & Illness Prevention - Integral program to WCA’s overall safety program.
Leadership Training - Continued training and study utilizing the Crew Leader Home Study Program, available through the Tree Care Industry Association (TCIA).
Certification Training - Continued study sessions are held in preparation for the International Society of Arboriculture Certification Programs.
Pictured left: Injury & Illness
Prevention Program
27 9
LITIGATION
STATMENT
In December 2016, a large, mature Eucalyptus tree uprooted and struck bystanders at a City of Whittier park while taking photos under the tree. Several people were injured, and one death occurred as a result of the fallen tree. WCA was pulled in a as a cross-complaint from the City of Whittier. This case was recently settled in May of 2021.
Case No. BC656449 – Mojarro, et al. v. City of Whittier, et al.
Case No. BC666844 – Stephanie Oviatt v. City of Whittier, et al. 28 10. OTHER INFO Community Involvement
ARBOR DAY ADVOCATES
WCA participates in over 100 Arbor Day and other community events annually by providing educational presentations, tree plantings and sponsorships. As a community partner, we understand the importance of teaching youth about the benefits of trees not only to better our environment but to ensure our urban forests are maintained for years to come.
The community consists of everyone that cares about trees. They include residents, business owners, community groups, consumers, schools, and citizen arborists. We believe the community is the actual customer. We strive to provide the highest level of service in the safest manner possible in an effort to create a beautiful environment. In addition, as a valuable resource within the community we are able to offer extraordinary services to the public including, but not limited to, arboricultural education, participation in Arbor Day and other City events and special community projects.
Should the City of Murrieta be interested in grant opportunities for tree planting, we have team members available to help navigate the process to apply for and then implement the grant.
COMMUNITY CAMPAIGNS
WCA has partnered with Invest From the Ground Up and the Western Chapter International Society of Arboriculture to plant trees across California under their newest initiative – Cool Parks. With a generous grant from CAL FIRE, the Cool Parks team is working alongside partner cities and nonprofits to bring 2500 trees to California’s disadvantaged and low-income communities, organize a CA Tree Team workshop, and engage residents to learn and care about the trees in their city.
Prior to the “Cool Parks” campaign, WCA participated in the CIRCLE (California Initiative to Reduce Carbon and Limit Emissions) campaign since it’s launch in October of 2016. Each round of tree planting events has provided thousands of trees to communities across California. The trees planted have the potential to sequester millions of pounds of CO2.
These events are valuable to California communities by generating thousands of volunteers, improving air quality and educating the local community about proper tree planting techniques. Together, we can grow the urban forest for a more sustainable future. 29 11 PROOF OF
INSURANCE
CITY OF MURRIETA
RFP #21-005: Citywide Tree Trimming & Maintenance Services TAB B: STATEMENT OF COMPLIANCE
CITY OF MURRIETA
RFP #21-005: Citywide Tree Trimming & Maintenance Services TAB C: COST FILE