city of
corona
City Strategic Plan Progress Report
Report Created On: Apr 24, 2024
6 138
Strategic Goal Activity
Overall Summary
%
On Track 21.01
Work Underway 15.22
Not Started 0.72 79%
Upcoming 4.35
Completed 58.7 Progress
100
Report Legend Priority → No Update © Overdue
Strategic Goal 1
Financial Stability - Ensure the City has adequate and sustainable funding to deliver high-quality services to 18.75 3 residents. On Track
Work Underway 6.25
Completed 75.0 12
Owner: Alex Mercodo
Objectives: 2 Activity: 16
Activity 1.1.1 Update provided by Kim Sitton on Mor 31, 2024 07:00:01 Continuous item. On track for FY 2024.
Jul 01, 2020 - Jun 30, 2026 On frazs Prodiess 66
Utilize the Strategic Plan as a framework to guide future financial decisions.
Owner: Kim Sitton
Activity 1.1.2 Update provided by Kim Sitton on Apr 11. 2023 20:49:43 Jul 01, 2021 - Jun 30, 2022 Piouress 100% Item completed in March 2021. Information to be updated and maintained on an annual basis through the budget process to ensure adequate reserves.
Develop a long-range financial forecasting model and plan based on needs and community assessments to ensure
doequare Capital reserves.
Owner Kim Sition.
Activity 1.1.3 Update provided by Kim Silton on Mar 31, 2024 07:00:01 Core services reviewed and funded through the FY 2025 budget process to be Jul 01, 2023 - Jun 30, 2024 On Track Purress 331 presented to Council for adoption by June 2024.
Identify core services and service levels for both mandated and non-mandated services, determining resources needed to
adequately support these services, and re-allocate the City budget to fully support these services.
Owner Kim Silton
Update provided by Kim Silton on Mar 31, 2024 07:00:01
Activity 1.1.4
Bond credit rating to be re-evaluated by rating agencies with the next bond Jul 01, 2020 - Jun 30, 2026 Work Underway issuance.
Pursue an AAA/Aaa/AAA GO Bond credit rating from S&P and Moody's & Fitch.
Owner: Kim Sitton
Activity 1.1.5
Updale provided by Kim Sition on str 11, 2023 19.05:58
Jul 01, 2022 - Jun 30, 2023 Department budget review meetings completed Feb/Mar 2023. Spring Financial Workshop held on April 13, 2023. FY 2024 budget process completed with City Hold annual work sessions to identify potential cost savings Council budget adoption on June 21, 2023. and cost-containment opportunities.
Owner: Kim Sitton
Activity 1.1.6 Updote provided by Kin Sitton on Jul 11, 2023 19:06:21 Jul 01, 2021 - Jun 30, 2022 The issuance of POBs with an aggressive payoff schedule, the establishment of a section 115 pension stabilization trust, prefunding the trust with $30M and Proactively manage the City's pension liability debt. adopting a Pension Management Policy has effectively resolved this issue. Each iscal year, the new CaPERS pension liability will be reviewed and addressed Onwe Kim Sitten. per the Pension Management Policy.
Activity 1.1.7 Update provided by Aminch Mears on Oct 31, 2023 21:42:48 Annual evaluation through the budget process. FY 2025 revenue sources will be 1l07020, hi 307026
evaluated during the budget process, by June 30, 2024.
Kegularly review revenue sources to ensure a balanced
intentional allocation of revenue sources that protect against over-reliance on any single source of revenues
Owner Kin Sitton
Activity 1.1.8
Vodote or Ovided by Kim Silton on Jul. 2023 19.07:48
New fee schedule adopted March 2022. Fees implemented in various systems 11 01 2021 - Jun 30. 2022 completed braunise In
and completed May 2022.
Review and update City fees and set intentional cost recovery goals for City services.
Owner: Kim Sitton
Activity 1.1.9 Updote provided by Kim Sitton on Afor 31, 2024 07:00.01 Continuous item; working with departments to identify funding opportunities.
JuLD 2021-Jun 30. 2020
Increase the percentage of services funded via external sources by proactively pursuing grants, partnerships, and other funding oppoRtunites
Owner Kim Silton
Activity 1.1.10 Undate provided ny Alex Mercano on Ort 26. 2022 20:13:51 Reserve fund created in the FY22 Budget
create strategic reserve runos leg. redevelopment, lanc acquisition. business attraction. etc.) to achieve organizational objectives
Owner Kim Silton.
Activity 1.2.1
Upxiate provided by kim Sitton on Jul 11. 2023 19:09:29 Review of department budgets completed for FY 2024. Continuous item with annual review through budget process.
Utilize zero-based budgeting on a three-year cycle to identity cost savings, justify expenditures, and ensure well-constructed tinancial niang
Owing Kim Sitton
Activity 1.2.2
Update provided by kim Sitton on Jul 11. 2023 19:10.0%
New software (Questica) utilized beginning with the FY 2022 budget.
Jul 01. 2020 - Jun 30.2028
Implement new budgeting sonware to streamline the annual budget development process, reduce the timeline and
resources needed. and enhance oudeeting scenaric
capabilities.
Owner: Kim Sition
ACtIVIty 1.2.3
Updale provided oy Kim Sitton on Jul 11, 2023 19:12:20
Jul 01. 2022 - Jun 30. 2023 Process to track grant funding is complete Establish a process to track total grant funding received on an zona sass
Pwns- Kim Silion
Activity 1.2.4
Undate provided by kim Sitton on Juf 11. 2023 19:12:471 Jul01. 2022 - Jun 30. 2023 Budget available in multiple languages; full day budget workshops: community survey to quide budget priorities.
Enhance opportunities for resident participation in the budget process.
Owner: Kim Silton
Activity 1.2.5
Update provided by Kim Sitton on Jul I:. 2023 19:13:08
Interactive budget implemented: continuous item
SuED. 2020 - jun 30. 2026.
Find ways to simplify budget information.
Owner: Kim Sitton
Activity 1.2.6
Updote provided by Kim Sition on Ju! !!. 2023 19 13:40
Jul 01. 2021 - Jun 30. 2023 Interactive budget document implemented in multiple languages in Q1 FY23 Ensure budget intermation is avallable in both English and Spanish
hiveer Kim Silton
Lost Update: Apr 18, 2024 16:30:37
Outstanding debt per capita
$2500
$2,212 $2,212 $2,212 $2,212
$2,069 $2,069 $2,069 $2,069
$2000 $1,916 $1,916 $1,916
$1500
$1000
$564 5564 $564 $564
$500
so
FY21 Q1 FY21 02 FY21 04 FY22 02 2020° FY23 01 FY23 02 FY24 03 Lost Update: Apr 12, 2024 00:30:45
% Major Operating Funds Maintaining Minimum Fund Balance 100%
100%
75%
50%
25%
0%
FY22 02 FY22 03 FY23 04
Lost Upcote: Apr 12, 2024 00:30.45
Debt payments as a % of operating budget
12%
11.03% 11.03% 11.03% 11.03%
10% 9.5% 9.5% 9.5% 9.5% 9.4% 9.4% 9.4%
8%
6%
4%
2.49% 2.49% 2.49% 2.49%
2%
0%
FY21 Q1 FY2203 FY22 04 FY23 01 FY23 02 FY24 02 FY24 03
Lost Vocate: Aor 12. 2024 00:30-45
GO Bond credit rating
AA+ AA+ AA+ AAt AAt AAt AAt AAt AA+ AAt A4+
Rating
AA. AA- AA-
FY21 Q1 FY21 03 FY24 03
Date
+- Bond Rating
Lost Update: Apr 12. 2024 00:30.44
Percentage of GO Debt Capacity Used
10%
8.04% 8.04% 8.04%
8%
699% 6,9% 6.99% 6.99%
6.42% 6.42% 6.42%
6%
4%
2%
0.98% 0.98% 0.98% 0.98%
0%
FY21 02 FY23 QT
Lost Update: Apr 12, 2024 01:30:38
Unfunded Pension Lability/POB balance (in millions)
$300M $276M $276M $276M
$272M $272M $272M $272M
$259M $259M $259M $259M
$243M $243M $243M $243M
$200M
5100M S8179M $81.79M S81.79M
SON SOM SOM SOM SOM SOM SOM SOM SOM SON SOM
SOM SOM
FY21 01 FY21 02 FY22 03 FY23 01
Quarter
• Unfunded pension lability (in millions) • POB balance (in millions) Lost Update: Apr 12, 2024 01:30:36
Diversity of revenue sources
20 15
14.0 (0.27% -27.60%) 14.0 (0.43% -28.54%) 14.0 (0.43% -28.54%) 14.0 (0.21% -26.28%) 14.0 (0.21% - 26.28%) 14.0 (0.25% - 25.01%) FY21 02 FY22 Q1 FY22 Q2 FY22 Q3 FY22 Q4 FY23 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY24 Q1 FY24 Q2 Quarter
Strategic Goal 2
Strong Economy - Expand the local economy by supporting local businesses, providing opportunities for new On Track 5.26
businesses, and ensuring there are ample opportunities for job seekers.
Work Underway 31.58
Upcoming 5.26
Orner: Alex Mercado Completed 57.89
Objectives: 3 Activity: 19
Activity 2.1.1 Updote provided by Alex Mercado on Feb 23, 2023 23:07:35 Plan adopted in August 2022. Efforts underway include planning for broker 3u02021 n 302073
communications strategy, broker outreach, and grants program devetopment Develop and implement an Economic Development Strategic Plan that provides a vision and framework for business
attraction, expansion, development, and retention.
Owner: Amanda Wicker
Activity 2.1.2 Update provided by Joanne Coletta on Dec 21, 2023 23:36:32 All flow charts have been completed and posted online.
Improve transparency and trust by creating a development handbook that explains the development review and approval process to community members and business owners
Activity 2.1.3 Update provided by kim Sitton on Mar 31, 2024 07:00:01 Evaluation of current processes is underway. Proposed changes were presented Work Underway to the City Council at the Spring Financial Workshop. Staff is working on Municipal Code updates and process changes which are estimated to completed by the end of summer 2024.
Review and update the City's purchasing process to ensure it follows best practices and provides better opportunities for incal venders
Owner: Kim Sitton
Activity 2.1.4
Updote provided by Donna Finch on Apr 23, 2023 01:01:32 Jul 01, 2021- Jun 30,2022 The program was rolled out in June 2021. To date, there are over 130 businesses registered in the program.
Create a Police Officer Business Liaison program to engage local businesses, provide advice on crime prevention, and respond to concerns
Owner Adlam Roukton
Activity 2.1.5 Update provided by Alex Mercodo on Oct 26, 2022 20:17:43 "Business Spotlight" e-newsletter launched April 21; dedicated marketing campaigns ongoing
Establish a process to promote local businesses as part of the City's ongoing communication and outreach efforts
Activity 2.2.1 Updote provided by Amando Wicker on Mar 31, 2024 07:00:01 Staff continues to partner with Chamber on it's industry committees. The City Jul 01, 2021 - Jun 30, 2023 Work Underway also partnered with the Chamber on multiple business events during this quarter.
Partner with the Chamber in its Corona 2030 Plan for local job creation to reduce local unemployment.
winer anna wicker
Activity 2.2.2 Update provided by Ashley Zaragoza on Mar 31, 2024 07:00:01 Staff continue to partner on events and supportive services for current and Jul 01, 2020 - Jun 30, 2026 Work Underway incoming businesses and job seekers in partnership with the Riverside County Workforce Development Board. As incoming and current employers seek workforce support, City staff facilitate introductions and ensure employers are Partner with regional workforce development boards to aware of the vast opportunities offered internally and through our partners. increase job opportunities.
Owner: Ashley Zoragozn
Activity 2.2.3 Update provided by Amanda Wicker on Mar 31, 2024 07:00:01 Staff finalizing incentive strategy. Plans to finalize strategy for internal use in FY Jul 01, 2022 - Jun 30, 2024 Work Underway 24 Q4.
Craft an incentive strategy for businesses to locate in Corona.
Owner: Amanda Wicker
Activity 2.2.4 Update provided by Alex Mercado on Oct 26, 2022 20.18:39 Launched Emprendedor@s program in 2021 (90+ graduates to date); partnered with SCORE on English trainings; additional trainings planned for FY23.
Develop entrepreneurial workshops and trainings that can be offered in English and Spanish.
Activity 2.2.5 Undete provided by Alex Mercado on Oct 26. 2022 20:19:07 WRCOG voted not to proceed in May '21.
3ul01:2071lun 3020
explore ine creation of an economic development corporation in partnership with the Western Riverside Council of
Governments (WRCOG).
Owner: Amanda Wicker
Activity 2.2.6 Update provided by Ashley Zoragoza on Mar 31. 2024 07:00:01 Staff held conversations with CNUSD and Norco College to determine Jul 01, 2020 - Jun 30,2026 Work Underway programmatic elements for creation of an innovation center that will be focused on developing the workforce of tomorrow within the fields of STEM. In addition, staff presented the keynote at the Norco College Industry partners & awards Build partnerships and programs that support youth and adult breakfast, highlighting the importance of bridging workforce, education, and development to ensure a prepared and skilled local workforce. industry. City staff continues to serve as a liaison and connector to prepare and develop a skilled local workforce.
Owner: Ashley Zoragoza
Activity 2.3.1 Update provided by Alex Mercado on Feb 23. 2023 23: 09:48 Jul 01, 2021 - Jun 30, 2023 Plan adopted in Sept. 2022. Implementation underway, including codifying Downtown Specific Plan to incorporate DRP vision and working with depts to Develop a Downtown Revitalization Pian (including new design carry out Action Plan guidelines & streetscape enhancements)
wAnt lock Cared.
Activity 2.3.2 Update provided by Amanda Wicker on Mar 31, 2024 07:00:01 Lab commenced construction on South Mall properties in August 2022; façade Jul 01, 2020 - Jun 30, 2026| Work Underway construction improvements are near completion. Multiple tenants have submitted for tenant improvement spaces with expected completion later this year. Utility work underway with a switch gear installed in March 2024. Southern Redevelop the Corona Mall Properties. California Edison to power the location in the coming month.
Owner: Amanda Wickel
Activity 2.3.3 Update provided by Arlene Hernandez on Jon 12, 2024 00:40:12 Jul 01, 2022 - Jun 30, 2024 Downtown Commercial Beautification Grant program set to launch in January 2024.
Explore the feasibility of a facade improvement program.
Activity 2.3.4 Vodate provided by Amanda Wicker on Jui 13. 2023 22:06:24 3U 03.2072 Jun 30. 207- Staff has determined a program would be feasible, but would need to identify a viable funding source. In FY 24, staff will be launching small business grant Explore the feasibility of establishing a program to assist long- programs to support business retention and expansion in Corona and wilt time Corona restaurants to open smaller scale operations in the encourage established Corona restaurants to explore a second location in the downtown area. Downtown. Additionally, staff continues to research comparable programs offered by other California municipalities.
Owner: Amondu Wicker
Activity 2.3.5 Update provided by Joonne Coletta on Mor 28, 2024 17:51:30 Tentative hearing date on draft ordinance in July 2024.
Keview and update ine city s nistonc burding euldelines and explore the establishment of a Historic Building Ordinance with clear preservation guidelines.
Ownee manne coletic
Activity 2.3.6 Updote provided by Alex Mercodo on Feb 23, 2023 23:10:46 Ordinance on discounted feed reduction approved by City Council in Q2.
Explore the benefits and feasibility of a discounted
development fee structure for "historic home" infill
developments in the Circle and historic areas within the redevelopment area.
Activity 2.3.7 Update provided by Adam Roulston on Apr 18, 2024 21:22:32 Responsibility moved to Capt. Fountain in FSD
Jul 01, 2021 - Jun 30,2024 Canentatas
Take steps to increase crime prevention within the downtown business district, including exploring the deployment of additional dedicated police officers.
Owner: Adam Roulston
Activity 2.3.8
Update provided by Alex Mercado on Nov 08, 2022 17:21:30 Jul 01, 2025 - Jun 30, 2026| FY26
Explore opportunities to bring in additional hotels to support larger conferences, gatherings, and events.
Owner: Amonda Wicker
Lost Updote: Apr 10, 2024 18:30:39
% of small businesses that remain open one year after participating in various entrepreneurship programs
100% 100% 100%3 100% 100% 100% 100%
75%
50%
25%
0%
FY23 Q1 FY23 Q2 FY23 Q3 FY23 04 FY24 Q1 FY24 Q2 FY24 Q3 Quarter
% of commercial brokers engaged with
100%
78%
75%
50%
.....l..
25%
0%
Last Update: Apr 10. 2024 18:30.39
# of businesses promoted
20 19
15 14
10 lanhl
5 FY22 Q1 FY22 Q2 FY23 Q1 FY23 O2 FY23 Q3 FY23 Q4 FY24 Q1 FY24 Q2 FY24 Q3 Quarter
Last Update: Apr 10, 2024 18:30:39
# of site selection inquiries that resulted in business opening or expanding in Corona ..!
FY23 01 FY24 Q1 FY24 Q2 FY24 Q3
Quarter
Lost Updote: Apr 10, 2024 18:30:39
% of business resources that can be accessed in Spanish 80%
60% 60% 60%
60% 57%
50% 50%
40%
30%
20%
0%
FY23 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY24 Q2
Quarter
Strategic Goal 3
Sound Infrastructure - Sustain high quality service delivery by investing in public infrastructure, including On Track 37.5
parks, buildings, equipment, roads, and technology.
work Underway 12.5
Wacomin 12.5
Wyner alex Mercode 37.5฿
Completed
Objectives: 3 Activity: 16
• Activity 3.1.1
Update provided by him bitton on Jul 11, 2023 19.15.0-
CIP revamp process is complete with revised project criteria, prioritized ranking Jul 03. 2021 - Jun 30.2023
system, and 10-year timeline; CIP document was revised to remove over 200 Review and revamp the Capital Improvement Plan (CIP) programs and projects that do not meet the new criteria. FY 2024 budget program to include all potential capital improvement projects process completed with City Council budget adoption on June 21, 2023. (including street and sidewalk maintenance), whether funded or not, utilizing, a 10-year time horizon, and develop a prioritized implementation plan.
Owner kim Sittan
Update provided by kenny Nguyen on Mar 31, 2024 07:00:01 Activity 3.1.2
Asset Management Steering Committee created and in process of finalizing the Work Underway Asset Management Development Plan and Asset Management Policy. Asset Software needs and identification of all assets within GIS Completed. Full completion of Asset Management Program to complete in Q2 FY 25 Develop an asset management program for all city
infrastructure, including condition assessments, lifecycle determinations, and preventative maintenance program for major capital assets- including City buildings-to extend their lifecycle.
Owner: Kenny Nguyen
Activity M MO Updole provided Dy Kenny Nouyen on Mor 37. 2024 07:00:02 Asset Management Program completion in Q2 FY 25 and once data capture of Jul 01. 2022 - Jun 30, 2023 Work Underway infrastructure assets completed, the Asset Management Steering Committee with establish the Long-term capital reserve funding policy.
Develop a long-term capital reserve/asset management funding policy for maintaining and replacing infrastructure assets.
Owner. Kenny Wouyen
Activity 3.1.4 Update provided by Alex Mercade on Oct 26, 2022 20:26:41 SIFI Contract approved Dec 21
Jul 01. 2021 - Jun 30. 2022
Develop a Fiber Optic Master Plan to guide the design.
implementation, and management of the City's fiber optic assets and related infrastructure.
Owner: Chris McMasters
Activity 3.1.5 Updote provided by Greg Beringer on Jon 11, 2024 23:34:00 Jul 01, 2023 - Jun 30, 2024 All utility data is considered up to date. The project has been completed.
Build an up-to-date Geographic Information System (GIS) inventory of all utility intrastructure
Owner: Grea Beringer
Activity 3.1.6 Update provided by Alex Mercado on Oct 26, 2022 22:18:51 FY26 Project
JUTS Jun 30.2026.
Develop a Corporate Energy Management Plan to reduce costs and improve energy efficiency.
Activity 3.2.1
poole provided oy alex mercoco on Oct 20, 2022 22.19.1g FY26 Project
Develop long-term multi-modal transportation plan for traffic improvements, mitigation efforts, and expansion of alternative transportation options (including bicycle and pedestrian) to reduce reliance on fossil fuels.
(wane. Rosalva trend
Activity 3.2.2 M Update provided by Rosalva Ureno on Mar 31. 2024 07:00:03 Design phase on track fro the Traffic Signal Optimization Project.
Jul 01, 2022 - Jun 30, 2023
Modernize traffic cameras and explore utilization of Artificial Intelligence with traffic cameras to optimize traffic flows and improve responsiveness of traffic lights.
Owner: Rosolva Urend
Activity 3.2.3
The city is engaged with RCT in its Traffic Relief Plan, a countywide effort to JuU2020 Jun 3U.202e bring more transportation funding opportunities to the region. Caltrans anticipates constructing the southbound lane drop on the I-15 mainline at the Advocate with Riverside County Transportation Commission Cajalco interchange by the end of 2024 and has scheduled the construction of (RCT) and the State for transportation improvements that the southbound deceleration lane on the I-15 from Old Temescal Canyon Road impact congestion within Corona. to the Ontario Avenue offramp to begin in 2026.
Owner. Savat Khamphou
Activity 3.2.4 Update provided by Joanne Coletta on Apr 04, 2023 23:07:04 Jul D1, 2020 - Jun 30, 2026 City Council in Q3 approved objective development standards and design guidelines for High Density Residential and Mixed Use projects located within Continue efforts to embrace mixed-use developments that the city's commercial corridors and within access to public transportation. would place housing within walking distance of commercial centers and public transportation.
Owner: Joanne Coletta
Activity 3.3.1
Upante provided by saron Arce on Apr 15, 2024 15.26:59
The Parks and Recreation Master Plan is completed and has been adopted and uE012071-320 2073
approved by City Council. Projects have been entered into Questica Develop a Parks and Recreation Master Plan
Twins Mincot tartar
Activity 3.3.2 Update provided by Andrew Kim on Apr 18, 2024 22:35:27 Jul 01. 2021 - Jun 30, 2023 See prior comment:
Develop Trails Master Plan for the City, including safety The Trails Master Plan is completed and has been adopted and approved by City planning and planning for access points to Cleveland National Council. Projects have been entered into Questica.
Forest.
Activity 3.3.3 O Undate provided by Sarch Arce on Apr 15. 2024 15:29.35 The Community Services Department continues to work with internal staff and bal 01 2021 n 20 2022 our Master Plan consultants to complete our maintenance standards. Standards are currently being developed and revised to fit quality standards for our parks Establish consistent quality and maintenance standards for City and recreation facilities. park and recreation facilities
Owners binses Corte?
ActIVIty 3.3.4
Upate provided by sarah Arce on Apr 15. 2024 19:32:14
The Community Services Department had a kickoff meeting with Public Works JUIU:. 2024341 30. 2024
to review citywide assets and how to properly track life span and maintenance Utilize an asset management program to ensure that condition of the asset. We will have a follow up meeting to discuss next steps. assessments, maintenance activities, and uperades for park and recreation tacilities are orioritized and comoleted in al timely manner
www. Mosescort.
Activity 3.3.5
Undate provided by Sarah Arce on Apr 15. 2024 15:33:49
The Community Services Parks Maintenance staff continue to use Nex-Gen to Jut 2020- Jun 30. 20261
complete weekly and monthly maintenance inspections of all parks, repairs and institute regular park inspections to proactively identity needed improvements. repairs, improvements. and required maintenance to ensure a consistent high-quality experience and develop an easy-to-read report card
Activity 3.3.6
poole provided by saton arce on Apt 15, 2029 13.39.30
The Community Services Department continues to grow the Park Adoption Jul 01, 2020 - Jun 30, 2026
program and continue to have successful response from local businesses and Continue efforts to implement park sponsorships to increase groups who show interest in the program. Staff continue to promote program funding and community support for parks and expand opportunities for park adoptions Chiner: Moses conti
Strategic Goal 4
Safe Community - Protect our quality of life by ensuring the community is safe and clean
33.33 8
Work Underway 4.17
Owner: Alex Mercadd
Completed 62.5 15
Activity: 24
Activity 4.1.1 Updote providta by Moltrew widisn on Apr 24, 2024 21.08.33 ANI/ALI cutover successful. Still waiting for date trom CalOES for the pre Jul 01. 2021 - Jun 30. 2023 migration testing. The 4/17 date was cancelled by CalOES Upgrade and maintain the City's 911 system to ensure reliable emergency response
channe you bestore
Activity 4.1.2
Update provided by Hober Newman on Apr 11. 2025 20 11.5 PD D soatch amended orotocols to more rapidiy deplov units to calls for servicel Ju: 0) 2020 - Jun 30. 2026
PD benchmarks are beine met and regularly reported via Annual Report and dentity the obstacles to reducine response times. implement through the City's Quarterly Reports. solutions to meet or heat national henchmarks track results and report out oublicly
Owner. dron young
Activity 4.1.3
Vudate provided by Amingli Megis on Oct 31. 2023 21:54:101 Police can now determine the percentage of time patrol officers are available for Jul 01, 2021 - Jun 30, 2023
proactive service. The data shows officers' available time is hovering around Determine appropriate staffing levels for effective emergency 35%, which is consistent with data from 2019, indicating staffing levels are response capability and address understaffing status quo. A goal will be to increase the availability so officers can continue to proactively patrol high crime areas and engage in significant community outreach and policing efforts. Staffing will constantly be evaluated to ensure the patrol response times are at or near five minutes for Priorty 1 calls for service.
Activity 4.1.4 Uptiate provided by Andrew Kim on Jan I1. 2024 23:30:40 Project completed.
Jul 01. 2021 - Jun 30.2023
Develon a process to scale emergency response to callivoe and need (i.e. low acuity response model in Fire).
Owner: Brian Young
Update provided by Paul Mercado on Mar 31, 2024 07:00.01 ACtIVIty 4.1.5
There is no change; we are still waiting on the state to select a vendor. We are in hi 01 2021 lin 20 2024 the process of entering into an agreement with the National Public Safety Group for a CAD/RMS needs assessment. The contract is being finalized by Legal. The Expiore opportunities to adopt best oractices and comouter item will go before CC for approval in May under the quarter 3 adjustment. aided dispatch systems.
winess Paid Mortadr
Activity 4.1.6
Upoote provided by arman Meals on Oct 31, 2023 21:55:00 Although staffing and mandatory overtime in dispatch remains challenging, we JUV2020 JUN SUZUES
are actively recruiting and have several potential new team members in the Develop a plan to address chronic staffing issues in the dispatch hiring process. Additionally, two team members are in the training program; call center. they are scheduled to complete their field training within the next serval Owner: Robert Newmon
Activity 4.1.7 Update provided by Aminah Mears on Oct 31. 2023 21:55:56 Fire lacilities plan added to scope of work for city tacilities assessment and is Camblotedl
currently in contracting phase; tire apparatus repiacement plan is currently Develop a long-term funding strategy-including capital and underway and included in both the FY 2023 and upcoming FY 2024 budget. operating reserve tunds-tor emergency service assets
owner Kin Sime
Activity 4.1.8 upoote provided by room kovision on sor 31, 2u29 V.000.
The Administrative Sergeant has been beneficial to the team however, the full- Jul 01. 2020 - Jun 30, 2026 time Community Outreach Specialist position is now vacant. The Public Safety Information Coordinator opened for recruitment and closes 4/23/24. Shortly Expand resident engagement and involvement in police and fire after this recruitment, the COS position will be opened for recruitment. support efforts (e.g., Citizens on Patrol, Neighborhood Watch) (wer artem Rouston.
ACtIVITy 4.2.1 Update provided by Barley Ward on Apr 12, 2023 15:40:55 The Facilities, Parks, and Trails Division is in the process of expanding the City of SuL41. 2023 - Jun 30.2072
Corona's contract with graffiti removal vendor. Additional funding requests have Continue and enhance the City's Grattiti Removal program. been made for fiscal year 2024 to accommodate the growing need for graffiti removal services.
Craner: moses corner
Activity 4.2.2
Undole provided by Borley Word on Apr 12. 2023 18:22:31 With the recent integration of OR codes in public outreach for the various master u01 2021- 300 30 2027
plans, the Maintenance area is seeking to expand QR code use to direct and Improve the use of the SeeClickFix app to report issues encourage residents to report issues via SeeClickFix.
Owner: Moses Corter
Activity 4.2.3
Update provided by Adam Roulsion on Apr 18. 2024 21:23:20 Jul01. 2021. Jun 30 2022 Responsibility moved to Capt. Fountain and FSD Comaleted
Enforce current anti-camping and trespassing ordinances.
Owners Allam Roustoni
ActIvIty 4.3.1 Undote provided by Alex Mercado on Oct 26. 2022 20.38:14 Will bensod as foundation for Cire Cafe Council
Jul 01. 2021 - Jun 30. 2022
Implement the community Wildhire Protection Plan
Activitv 4.3.%
Jodate provided oy Brian Youno on Apr 15. 2024 17:18.37 Awaiting approval of LHMP from FEMA
Promote community involvement in identifving hazards and effective measures to reduce impacts.
Owner: Buan Young
Activity 4.3.3 Undate wrovided ov Lee Shin on Mar 31. 2024 07:00.0; These annual safety drills will continue to take place in the Fall of 2024. h:0190703un 30 2028
Hold annual safety drills for various emergency situations (e.g., fire earthouake. or active shooter for both stant and residents.
Activity 4.3.4 Undate provided by Brian Young on Aor 15. 2024 15:13:49 New Alert and Warning system in place
New Countytwide evacuation software.
Raise oublic awareness of local hazards and risks via al communication initiative
Canet: tee Shin
Update provided by Lee Shin on Mar 31, 2024 07:00:01
Activitv 4.35
Corona Fire continues to expand CERT training in Corona. In the Spring of 2024, in 02020 in 20 2026 Corona Fire is teaching Teen CERT for both Centennial and Santiago High Schoole
Expand Community Emergency Response Team (CERT)
trainings and build neighborhood-based CERT Teams.
Activity 4.3.6 Update provided by Lee Shin on Mar 31, 2024 07:00:01 A Community Emergency Response Team Field Day will be offered in June of Jul 01, 2020 - Jun 30, 2026 2024.
Provide preparedness training courses and certifications Owner. Lee Shin
Activity 4.3.7 Updote provided by Andrew Kim on Mar 31, 2024 07:00:01 CERT field day is scheduled for 6/22/24.
Host events that put preparedness skills to use.
This will allow citizens to practice Medical Operations, Cribbing, and First Aid.
Additional skills they'll practice include personal and family preparedness.
Activity 4.3.8 Update provided by Carmen Zombruno on Oct 12, 2023 23:25:36 Jul 01, 2022 - Jun 30, 2023 Bylaws, policies, and strategic plan complete. Website is now live FireSafecorona.org. Grant-funded marketing and education plan in Create a Fire Safe Council to better equip residents to mitigate development. impacts of natural disasters.
Owner: Brian Yound
Activity 4.4.1 Update provided by Karen Roper on Mar 31, 2024 07:00:01 • Collaborated to organize the February 2024 Vista Dorada Grand Opening Jul 01. 2020 - Jun 30, 2026 Celebration with City Council, City Departments, County partners, community partners, and Abode Communities. The celebration Implement the City's Homelessness Strategic Plan highlighted the successful transition of 52 of Corona's chronically street homeless to permanent supportive housing. Homeless Solutions Chuner. Karen Honer
worked many months with our contracted partners Mercy House and City Net to support identification of eligible clients, getting clients document ready, allocation of funds to support security deposits, move- in kits and essential items, and collaboration for ongoing case management and services to support residents post housing placement • During the months of January to March 2023, the Homeless Solutions Manager chaired, facilitated and/or supported numerous regional meetings as the Chair of the Riverside County Continuum of Care, including supporting Riverside County's first Reentry Conference that focused on those who are discharged from jails and prisons into homelessness. in this role, Corona has a major influence on policy, program design, and funding that is allocated in the region to address homelessness.
• During the months of January - March 2023, Homeless Solutions worked with City Net, Mercy House, and the City of Norco on implementation of many different programs connected to multiple grant initiatives. Grants require a heavy amount of administrative work related to contract development, program implementation and training, contract monitoring, expense review, payment processing, development and submission of grant reports and more., Examples of grant initiatives and programs include:
• Federal HOME Tenant Based Rental Assistance Program for Homeless Prevention and Shelter Graduate Housing Placements in Corona • State Permanent Local Housing Allocation Funds for low-barrier emergency shelter and supportive services. During the reporting period.
Homeless Solutions completed grant deliverables associated with the first two years of PLA funds and made successful drawdowns of $1.4 million
• State Encampment Resolution Funds for Santa Ana River Bottom homeless encampment response in Corona and Norco
• Federal Substance Abuse and Mental Health Services Administration Funds for outreach, emergency shelter, and housing services for Norco Activity 451 5 0 Uptfate provided by Joanne Coletta on Ma: 28. 2024 17:52.10 City council review on April 17, 2024.
Jul 01, 2022 - Jun 30, 2023
Develop a strategy to meet the mandated Regional Housing Needs Assessment residential unit numbers.
Activity 4.5.2 Update provided by Joanne Coletta on Apr 04, 2023 23.10:13 City Council in Q3 approved an Affordable Housing Overlay zone and rezoned Jul 01. 2022 - Jun 30. 2023 Completed Prose 100)
properties to allow high density residential and mixed use developments.
Adopt a policy to approve and encourage high-density housing within designated areas of the City.
Owner nanne colette
Activity 4.5.3 Updote provided by Loura Huerto on Mor 31, 2024 07:00:01 No new updates. Staff efforts are focused on current housing projects and Jul 01, 2020 - Jun 30, 2026 Work Underway annual monitoring efforts of existing housing projects.
Look for opportunities to facilitate the acquisition of sites to develop affordable housing for lower income households.
Owner. Cynthia Lora
Activity 4.5.4 Updote provided by Joanne Coletto on Apr 04, 2023 23:11:58 Jul D1, 2020 - Jun 30, 2026 City Council in Q3 approved an Affordable Housing Overlay Zone and rezoned properties to allow high density residential that would set aside units for low Develop affordable housing in areas that are within walking income households. distance of public transportation and commercial services.
Owner: Joanne Coletta
Last Updoze: Apr 19, 2024 16:36:39
% of residents feeling very safe in their neighborhoods during the day 100%
86% 86% 86% 86%
80% 80% 80% 80%
75%
50%
25%
0%
FY23 Q1 FY23 02 FY23 03 FY23 Q4 FY24 O1 FY24 Q2 FY24 03 FY24 Q4 Quarter
Last Updote: Apr 19, 2024 16:36:39
% Community satisfaction rating of public safety efforts 80%
67% 67% 67% 67%
59% 59% 59% 59%
60%
40%
20%
FY23 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY24 Q1 FY24 02 FY24 03 FY24 04 Quarter
LOsT Jodole In 310702331:0
% of residents rating the overall cleanliness of Corona as good or excellent 80%
60% 60% 60% 60%
60%
50% 50% 50% 50%
40%
20%
0%
FY23 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY24 Q3 FY24 Q4
Quarter
Last Update: Jan 23, 2024 23:31:09
% of residents rating the overall appearance of Corona as good or excellent 80%
64% 64% 64% 64%
60%
52% 52% 52% 52%
40%
20%
0%
FY23 01 FY23 02 FY23 Q3 FY23 Q4 FY24 Q1 FY24 Q2 FY24 Q3 FY24 Q4 Quarter
Lost Upriate: Apr 01, 2024 16:30.30
Number of code compliance/property maintenance citations or warnings 1750
1,595 1,595
1500
1250
1,086 1,115
1000
896
807 794
750
605
573 530
491 459 489
500
413 413
250
FY21 01 FY22 04 FY23 03 FY24 03 FY24 04
Quarter
Last Updote: Nov 15, 2023 19:51:38|
% of community members who report they are prepared for an emergency 100%
87% 87% 87%
83% 83% 83% 83%
75%
50%
25%
0%
FY23 Q1 FY23 03 FY23 Q4 FY24 Q1 | FY24 02 FY24 Q3 FY24 Q4 Last Update: Apr 10, 2024 19:30:34
Annual number of residents taking part in emergency preparedness trainings. Events include CERT training and CPR classes
2000
1,497
1500
1,275
1,158
1,015
1000
865
611
500
305
198 198
FY22 Q1 FY22 Q2 FY22 Q4 FY23 01 FY23 Q2 FY23 03 FY23 Q4 FY24 01 FY24 Q2 FY24 Q3 Quarter
Last Updote: Apr 02, 2024 01:30:45
Number of affordable housing units
1500
1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1,384 1000
500
FY21 Q1 FV21 02 FY21 03 FY21 04 FY22 01 FY23 01 FY23 03 FV23 QM Last Update: Apr 10, 2024 00:30:38
Number of permanent supportive housing units under development 100
90 90. 90 90 90 90 90 20 30
80 60
40 20
1?
FY22 Q2 FY22 Q3 FY22 Q4 FY23 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY24 Q1 FY24 Q2 FY24 Q3 Quarter
Strategic Goal 5
Sense of Place - Building community through celebrating our rich heritage, increasing access to recreational On Track 47.37
and cultural activities, and improving the relationship between the city and residents.
Work Underway 21.05
Completed 31.55
Civer: Atex Mertodd
Objectives: 3 Activity: 19
Activity 5.1.1 • O Updote provided by Jason Lass on Mar 31, 2024 07:00:01 Year 2 of 3 "Go Big!" Special Event Enhancements presented before City Jul 01, 2021 - Jun 30, 2023 Council.
Increase large-scale recreation events (sports themed, food, etc.) that provide both social and economic benefits to the community.
012081: 30500 LOsS
Activity 5.1.2 Update provided by Joson Loss on Jul 13, 2023 18:18:40 hi0 2071 km0 30 7027 Proposed year two Special Events division growth with additional staff, large events, enhanced entertainment, and community engagement capacity Explore the option of forming a special event unit within the Community Services Department.
Owner inson tast
Activity 5.1.3 O Update provided by Sarah Arce on Apr 15, 2024 15:40:53 The Community Services Department continues to implement and grow the Guided Hike program. Next guided hike is scheduled for Saturday, April 27th.
Utilize volunteer-ied hikes to help residents become familiar with trail and park opportunities in the community.
Owner Motor Corten
Activity 5.1.4 Update provided oy Jason Loss on mor 31. 2024 07.00:0.
Continued enhancement to online enrollment system. Recreation Services now h0 2022 him 202077 accepting Park Shelter Permits (formerly Parks).
Develop "on demand" registration capabilities to provide onsite registration or reservations at parks, fields, or facilities.
Activity 5.1.5 Upaate providtd Dy Jason Lass on Nor 31. 2024 05:00:01 Phase Il Findings anticipated to go before City Council before end of 04. 18l012077, 3i0 307072
Develop an additional performing arts venue within the City and/or renovating the Historic Civic Centerto become the City's premier performing and visual arts center.
Owner: Jason Loss
Updote provided by Laura Huerta on Mor 31, 2024 07:00.01 Researching relocation obligations due to the use change. 2073
Owner: Cynthia Lara
Activity 5.1.7 Update provided by Jason Lass on mor 31. 2024.01:00:01 FY 25 Co-Sponsorship Program to be presented FY 24 Q4.
Jul 01, 2020 - Jun 30, 2026
Promote the use of public spaces for certain festivals or shows to showcase arts and culture.
Owner: Jason Lass
Activity 5.2.1
Upoote provided oy soson toss on Ap: 14, 2023 20.22:52
A revised and revamped City event calendar was presented to the Committee of the Whole on November 9, 2023. Staff have made recommendations for Review and revamp the City's calendar of signature community enhancement to the City's event schedule as part of the Fiscal Year 2024 events to clarify the City's role, determine potential partners, budget. and identify opportunities to celebrate diverse cultures.
Owner: Joson Loss
Undote provided hy Joonne Coletta on Mor 28. 2024 17:52:59 ACtIVIty 5.2.4
Tentative hearing on ordinance changes in July 2024.
Jul 01, 2020 - Jun 30, 2026
Update the Mills Act Landmark list.
Wwner. Joanne toetto
Activity 5.2.3 Updote provided by Cindy Sofis on Oct 12, 2023 15:21:53 Jul 01, 2020 - Jun 30, 2022 On September 20th, Corona City Council provided final desired art direction of the City Seal. On October 4th, the Corona City Council reviewed the proposed Reimagine the City of Corona's brand, identity, and story, and Ordinance to amend the municipal code and adopt a new Corporate City Seal. identify opportunities to brand City facilities to instill a sense of The second reading will take place on October 19th, and the new City Seal will pride and make them more welcoming. take effect 30 days later on November 17. Implementation will follow.
Owner: Shoughn Hull
Activity 5.2.4 Update provided by Bailey Word on Apr 12, 2023 15:24:33 The Community Services Department have held Community Conversations for Hispanic Heritage and Black History Months. The City held its Community Pursue opportunities to highlight the contributions of Latinx, Conversations event for Black History Month on February 16, 2023. The next Asian, indigenous, and Black residents to Corona's history. Community Conversations event will celebrate Asian American Pacific Islander culture. and current community (AAPI) Heritage Month and will be held on May 11, 2023 Activity 5.3.1
Update provided by Alex Mercaco on Oct 26, 2022 20:44:46 hell 2021 in 20 2022 Website translation, budget, Spanish and English PSAs, expanded bilingual pay.
Ensure that City services can be accessed in both English and Spanish.
Activity 5.3.2 - O Update provided by Cindy Solis on Mar 31, 2024 07:00:02 This project is still "work underway:" The team continues to work on this task Jut 01, 2020 - Jun 30, 2022 Work Underway
Improve the City website for ease of use
Ovner: Shaughin Hull
Activity 5.33 O Update provided by Kenny Nguyen on Mor 31. 2024 07:00:01 Phase 3 is under construction. Still wait for on-call contract to proceed with Jul 01, 2021 - Jun 30, 2022 Phases 4 and 5.
Identify opportunities to increase access to City services and spaces for people with disabilities.
Owner. Kenny Nouyen
Activity 5.3.4 Update provided by Kenny Nguyen on Mar 31, 2024 07:00:01 Lidar Assessment completed. Sidewalk Lidar ETA end of April 2024. On schedule work unce viay for completion end of August 2024
Develop an implementation plan for ADA improvements to City facilities and ensure ADA-required improvements are included as part of the City's Capital Improvement Program planning.
Owner. Kenny Nouyen
Activity 5.3.5 Upelate provided by Sarah Arce on Apr 15. 2024 15:42:23 The Parks and Recreation Master Plan has been approved and adopted by City Jul 01, 2021 - Jun 30, 2022 Council. Tier I Projects to install inclusive play features and shade have been entered into Questica and are in beginning planning stages.
Explore the feasibility of expanding inclusive playground equipment across the City.
Owner: Moses Cortez
Activity 5.3.6 Update provided by Sarah Arce on Ap: 15. 2024 15:44:07 Jul 01, 2020 - Jun 30, 2026 The Parks and Recreation Master Plan has been approved and adopted by City Council. Community engagement for park improvements have begun to include Ensure robust engagement with a broad cross section of all surveys, pop up events in parks and social media outreach. segments of the community when developing plans for new or renovated parks and facilities.
Owner Moses Corle?
Activity 5.3.7 M Update provided by Aminch Mears on Mar 31. 2024 07:00.01 The memorial project is set for construction Fall of FY25, bid for construction will 1n02021 lan 1 2025 Work Underway go out early summer.
Increase the City's support, coordination, and partnerships to enhance veteran services and programs.
Owne: Ammon Mears.
ActIvIty 5.3.8 Updote provided by Angela Rivera on Ma: 09, 2023 19.34:32 The EEOP is complete and has been communicated to all employees. hil01 2071 hin 302027
Develop an Equal Employment Opportunity plan to ensure the City workforce reflects the racial and gender diversity of the community.
Owner: Angela Riverd
Last Update: Apr 16. 2024 14:30:50
% of residents who volunteered time to some group/activity in Corona at least once last month
30%
25% 25% 25% 25%
25%
22% 22% 22% 22%
20%
15%
10%
5%
0%
FY23 02 FY23 03 FY23 Q4 FY24 Q1 FY24 Q2 FY24 Q3 FY24 04 Quarter
Lost Update: Apr 26. 2024 14:30:49
% of residents rating the community's openness and acceptance towards people of diverse
80%
74% 74% 74% 74%
60% 57% 57% 57% 57%
40%
20%
0%
FY23 01 FY2302 FY23 03 FY24 02
Quarter
Strategic Goal 6
High-Performing Government - Improve the efficiency and effectiveness of the City's services to bring On Track 4.55
government into the 21st century. Work Underway 15.91
Not Started 2.27
Cavnar Alex mercadd
Upcoming 6.62
Completed 70.45
Objectives: 5 ACtIVIty: 49
Activity 6.1.1 Update provided by Jocob Ellis on Dec 20, 2022 15:28:05 Quarterly and Annual Reporting process now in place.
Jul 01, 2020 - Jun 30, 2026
Review the Strategic Plan annually and track goals through established performance indicators to provide a framework for budget decisions.
Owner. Aminah Meats
Activity 6.1.2
1l0 20202 h 20 2020
Fully revise the Strategic Plan every four years and include multiple stakeholders in the planning process.
Activity 6.1.3 Upxiate provided by Aminch Mers on Mor 31, 2024 07:00:01 Depatment workplans' updates for FY25 are underway. Designataed users for hi02021- ams20 2028 each department will now have admini permissions to add new projects to their workplans.
Develop annual department work plans based on the Strategic Plan and the City's budget.
Activity 6.1.4 Updote provided by Aminah Meors on Oct 31. 2023 22:06:30 Quarterly reports ongoing; the first Annual Report was published on October 10, 2023. FY24 gtr 1 report completed.
Ensure annual reporting on Strategic Plan and departmental work plan milestones and performance measures.
Owner. Aminan Mears.
Activity 6.1.5 Updote provided by Alex Mercado on Feb 23, 2023 23:23:15 Ongoing updates are made to the open data portal; recent changes have been hn01 2020 lin 20 2028
made to community development and homeless dashboard pages.
Use the open data portal to increase transparency and help residents engage with City government.
Gunner Chnic Mehtasterd
ACTIVIty b.1.6
Updote provided by Alex Mercodo on Oct 26, 2022 21:16.14 Pertormance indicators established tor malor services
Jul 01. 2020 - Jun 30. 2026
Quantity results trom programs to drive process improvements and evaluator stors
Owner: Aminch Mears
Activity 6.2.1
Update provided by Alex Mercado on Oct 26, 2022 21:10:4.
Plan presented at the May 21 Council Study Session
30101. 2020- Jun 30.2022
Develop an external communication plan to tell our story, build trust berween me city ano residents. nelo ocoole cente know their City on a personal level, remember our history, and build a sense of pride by leveraging social media, internet, print, and otner torms ortwo-way communication and engagement van
residents.
Where showann Mud
Activity 6.2.2 Update provided by Justin Tucker on Jon 02, 2024 15:45:49 2023 community survey completed in rall 202s with 9iz responses surveyi i 02020, in 20 202
results were presented to City Council in October 2023.
Establish regular community satisfaction surveys to gather statistically significant data, track residential concerns over time, and ensure that services and service levels are consistent with community needs and wants
wner. Amnan Mears
ActIVIty 6.2.3
Update provided by anne turner on Apr 12, 2023 20.25:481 All planning efforts by the Community Services Department have incorporated Jul 01. 2020 - Jun 30. 2026
significant input from the Corona Community. Multiple surveys were launched Proactively pursue. and incorporate resident inout into alli for each initiative, including but not limited to electronic surveys, paper survevs maior plannine efforts social media engagement, leaves in the parks, pop-up events, and door- knocking. Regular discussions are also held with the Parks and Recreation Owner anne Times Commission, the Library Board of Trustees, and the Trails Work Group Activity 6.2.4
Update provided by Andrew Kim on Jon 16. 2024 20.40:31
Jul 01. 2020 - Jun 30.2022 Per Shaughn Hull, this activity is complete as it is ongoing and his department continues to improve the output of his department
Increase the trequency, quality, and quantity of resident feedback and engagement that better reaches the "silent majority, as well as diverse and historically underrepresented communities.
Owner: Shoughn Hull
Activity 6.2.5
Updote provided by Barley Ward on Apt 12, 2023 15:28.15 New Volunteer Program Coordinator position established in Community Jul 01. 2021 - Jun 30. 2022
Services Department: monthly volunteer orientations hosted in person: website Promote volunteerism throuph the creation of a voluntepr updated with all city volunteer opportunities; volunteer recognition event held stareev ano recogniton program to encourace recoenize. in september 2022: continuing to erow volunteerism in Coronal support. and enhance voiunteer efforts
dwiner jacon lass
Activity 6.3.1
Updale provided by Alex Mercado on FeD 23. 2023 23:24:00 Jul 01, 2020 - Jun 30, 2026 Employee Engagement Survey completed June 22; results shared with Directors; Department Action Plans developed to address challenges.
Conduct annual employee engagement surveys and establish standard internal metrics to track engagement
Owner. Angelo Riverd
Activity 6.3.2 lavate nravided huAle Merced 0 0026 2022 21 15011 Class and Comp. Study completed
Ensure competitive salaries and benefits by reviewine
classification and compensation every three to five years and make aopropriate adiustments based on data
Activity 6.3.3
Vodore orovided by Alex Mercodo on feh 23. 2023 23:24:18 Electronic Performance Evaluation launched, and training completed by 3u 01207 30 30 2073
Managers and Supervisors.
Develop stronger performance management processes
includine consistent annual performance evaluations for all staff to ensure accountability. professional conduct, and adaptation to change.
Activity 6.3.4 Updote provided by Alex Mercodo on Feb 23. 2023 23:24:27 Career development plans developed and included in annual performance Jul 01. 2021 - Jun 30, 2022
evaluation process
Establish career develooment plans tor all stan members Activity 6.3.5 Updote provided by Alejandro Martinez on Jul 12, 2023 23:08:33 Program content was reviewed by Assistant City Manager Brett Channing and Jul 01, 2021 - Jun 30. 2022
updates were made to the program. On 7/6/23 he said that the program is ready Create a formatized stan training and development program on to go. a wide range of topics, with a tocus on increasing management Skilis Tor supervisors.
Owner: Alejandro Martiner
Activity 6.3.6
Vodote drovided oy Andrew kim on AG: 31. 2024 07,00.0
Program implemented and currently hosting the first round of this program.
Jul 01, 2023 - Jun 30, 2024.
expiore the option or insulutine an emplovee mentoring
program that pairs new staff with seasoned mentors
Owner. Kersay ken.
Activity 6.3.7
Vodate Drovided by Angela Rivern on Jul 20, 2023 16:17:26 The wellness program is established, and a committee has been created for every calegory
Review and revamp the emplovee wellness program
Owner: Ancelo River
Activity 6.3.8
Vodote provided by Kelsey Kenz on Jun 20, 4025 13.41.35 New Hire Orientation comolete Launched 6/27123
Ju 112022 - Jun 30. 29251
Develop a new Emplovee Orientation that reinforces
organizational values, goals, and helps provide an exciting onboarding experience
Owner: alejondro Martine?
Modate orovided hy Andrew Kim on Mar 31. 2024 07:00:01
Activity 6.3.9
Continuine work on this proiect. See notes below regardine the proeress Ju: 01. 2022 - Jun 30. 2023 Work Underwar highlights from the previous quarter since work is ongoing.
Review. revise. and simolity personnel policies to improvel readability, reduce the number of policies, and embrace forward-thinkine employment policies and practices that will enhance the City's ability to attract, reward, and retain top talent.
Owner. Anoelo Riveral
Activity 6.3.10 Update provided by Kelsey Kenz on Jul 03, 2023 10 31:44 Hiring Guide submitted for approval.
30012021 - Jun 30 2023
Streamline and simplity the process for recruiting and hiring new emolovees to reflect best oractices
Activity 6.3.11 Update n:ovided by Ancelo Rivero on in: 20. 2023 16-15-25 Employee recognition is complete
Establish a staff recognition program/policy and a retiring employee recognition program/policy to recognize the amazing efforts across the organization and thank long-time employees who are retiring from service.
Undate provided by Kim Sitton on Miar 31. 2024 07:00.01 Activity 6.4.1
Item to he comnleted on an as needed hasis
3h0 2070- in 20 2076
Conduct periodic third-party audits in key service areas.
Twinor Kim Citton.
Activity 6.4.2 Hodote provided hu Alex Mercado on Nov 08 2022 17:23:00 FY26
tul 01 2025 - Jun 30. 202.
Clearly define levels of service and develop metrics to gauge the City's success or failure at meeting or improving upon service levels
Canet: Aminen Meors
Activity 6.4.3 Update provided by Aminah Mears on Mar 31, 2024 07:00:01 Ongoing: services and programs continue to be reviewed annually; Jul 01, 2020 - Jun 30, 2026 modifications are implemented as needed.
Implement quality improvements, service modifications, or program closures as needed.
Wwner. aminan Meors.
Activity 6.4.4 Updote provided by Jim Aukerman on Mor 31, 2024 07:00:01 Currently working on getting a POC going for IT department to test new phone Jul 01, 2022 - Jun 30, 2024 Work Underway system.
Move Voiceover IP Operations to the Cloud
Owner. Jim Aukermon
Activity 6.4.5
Update provided by Joanne Coletto on Apr 04, 2023 23:16:42 3uL012027 Jun 30 70731 The Department successfully recruited full time positions at the permit counter to assist customers with permits and to monitor review times on plan reviews Develop a concierge program for building permits based on the city's established review times.
Owner: Joanne Coletta
Activity 6.4.6
Upcate provided by Alex Mercado on Oct 26, 2022 21:11:38 Survey auto generated for every customer
Utilize customer survey reviews where possible, including for plan check and building inspections.
Oviner: Joanne Coletta
Activity 6.4.7
Update provided by Joanne Coletta on Apr 04, 2023 23.18:06 JUT01. 20233un 30. 2476 First meeting in 2022. Additional meetings to be scheduled.
Meet periodically with representatives of the local building and development industry to discuss issues of mutual concern.
Activity 6.4.8 Update provided by Alex Mercario on Oct 26, 2022 21.16.53 Orientations, workshops, and more implemented and ongoing.
Build a high-performing team between Council and City
management.
Owner: Jacob Ellis
Activity 6.4.9
Judote provided by Alex Mercodo on E0h 23 2023 22:2643
ul01 7020, in 20 2025 Orientation materials updated for new elected and appointed officials; orientation to take place after the addition of new Council members following Review and clarify roles and responsibilities of the Council, an placer staff, Commissions, and Committees.
vane kinner nones
Activity 6.4.10
Undole nitwided hu Alex Mercan an 0y 26 2022 21-12 13
Regular quarterly reports implemented in Q1 '22.
Increase accountability by establishing standard annual performance reporting to Council
winer: Aminat Meari
Activity 6.4.11
Undate provided by Alex Mercedo on Eph 23. 2022 22-27:12 Workshops held Fall 20, Spring '21, Fall '21, Spring '22, Fall 22, Spring '23.
Hold bi-annual Council workshops for policy making and
financial planning
Owner minch henri
ACtIVIty 6.4.12
Upriate provided by Carmen Zambrano on Aug 14, 2023 20.40.37 New federal lobbyist now under contract and beginning onboarding with Council and Staff. Additionally, supporting departments with grants.
Enhance state and federal advocacy efforts using contract lobbyists and dedicated staff support.
Activity 6.4.13 Update provided by Andreiv Kim on Mar 31, 2024 07:00:01 IT Department received Foundry's CIO - 2024 CIO 100 Award for Citizen Work Underway Engagement
Corona PD was recognized by Norco College at their Annual Industry Partners and Awards Ceremony for their partnership with the college Pursue meaningtul award and certification opportunities to evaluate municipal services and better demonstrate the talent, Public Works receives the Building Excellence Shaping Tomorrow Award commitment outcomes achieved by the Citv tor its residents Owner lusin like
Activity 6.4.14 Update provided by Alex Mercado on Oct 26, 2022 21:14:33 Mgmt. cycle calendar completed and reviewed regularly
Jul 01. 2021 - Jun 30. 2022
Develop a management cycle calendarto ensure enective,
efficient sequencing of key annual organizational processes.
Owner: Jacob Ellis
Updote provided by Mike Enriguez on Mar 31. 2024 07:00:0J Activity 6,4.15
RFPs have been successfully received and evaluated. The top three candidates Jul 01. 2022 - Jun 30. 2025 Work Underway have presented their demos to the City staff. We are currently in the process of final scoring
Replace the Enterprise Resource Planning (CRP) svstem.
Activity 6.4.16 Update provided by Mike Enriquez on Mar 31, 2024 07:00.01 We will expand our current implemetnation of Laserfiche to multiple it 012072, 3un 30. 2474 Work Underway departments. We will start configuration, rollout, and migration of documents from legacy systems in the next few months.
Finalize the development of the Electronic Document
Management System (EDMS).
Ciner Mike viole.
Update provided by Mike Enriquez on Mor 31. 2024 07:00:01 Activity 6.4.17
The city continues to automate manual processes and upgrade existing 3u0: 2071-Jun 30.2073 Work Underway processes to improve usability and security. Current projects include the upgrade of the Utility Billing system which will provide a modern portal for customers to view and manage their utility accounts, with is scheduled to go live in May 2024. We have also added online reservation opticions for some park Increase the number of online options for all major City services facilities. and will continue to expand this tunctionality that can be offered virtually
Owner: Mike Enriquez
Update provided by Andrew Kin on Mor 31, 2024 07:00.01
Activity 6.5.1
Continuing to work on this project. See comments below as the project is 30032023- Jun 30. 2024 Work Underway ongoing.
Develop a program to recognize and reward innovations and efficiency gains created by emplovees
Owner: Keisey Kenz
Activity 6.5.2 Update provided by Alex Mercado on Oct 26, 2022 21:18:04 Major restructure completed Q1 FY22.
JUED. 2020 - Jun 30.70761
Review and restructure City departments as needed to improve efficiency and achieve organizational obiectives
Owner: Jacob Ellis
Activity 6.5.3
Updote provided Dy Kelsey Kenz on Oct 02. 2023 16:20:21 Customer Service training was held 9/12-9/14.
ul 012073, Jun 3020741
Improve the quality and consistency of customer service, by trainine staff on basic standards
Activity 6.5.4
Unttote provided uy Donna Finch on Aw 25. 2023 23.53:22 Cross-departmental teams formed for several projects and programs, including CIP Revamo. Business Process Mapping project, and Wellness Committee Promote collaboration by forming more cross-departmental teams to help solve problems, manage large projects, and get people working together.
Owner aminch Mears.
Activity 6.5.5 Updote provided by Alex Mercodo on Nov 08, 2022 17:24:28 Jul 01, 2024 - Jun 30, 2025 FY25
Evaluate workspace layouts in the building to identify ways to improve teamwork, collaboration, and information sharing through better physical layout.
Owner. Aminoh Mears
Lost Update: Apr 02, 2024 17:30:56
% of employees agreeing or strongly agreeing that they would recommend the City as a place to work
100% 100% 100%
100% 91.66%
75% 75% 75% 75%
75%
50%
25%
0%
FY22 Q4 FY23 01 FY23 02 FY23 03 FY23 Q4
Quarter
kocinonte Anr 01 2074 19 30 93
% of major City services that are offered virtually
100%
82% 82% 84%
80% 80% 80% 80% 80% 80% 80% 80%
75%
60% 60% 60% 60%
50%
25%
0%
FY21 Q1 FY21 04 FY22 Q1 FY22 03 FY22 04 FY23 01 FY23 02 FV23 03 FY23 Q4 FY24 01 FY24 Q2 FY24 Q3 Last Update: Apr 02, 2024 17:30:56
Employee turnover rate
10%
9%
8%
6%
4%
2%
0%
FY22 Q4 FY23 Q3 FY23 Q4 FY24 Q1 FY24 O2 FY24 Q3
Quarter