Karen Lee
Recreation Supervisor
May 21, 2025
That the City Council receive an update on
the City’s improved On-Demand
Reservation System.
2 THE CHALLENGE
• Antiquated process
• Back and forth between departments and facilities for supplemental vendors and insurance
• Difficult to know where to start
• Inconvenient and time consuming
• Intimidating – “A Million Dollar Insurance Policy!?”
THE OPPORTUNITY
• A convenient positive experience
• One-stop shop reservations (online and in-person)
• Easy transaction process
• Resident focused experience – Enjoy the Occasion!
• Simple and easy to understand language
3 Implemented CivicRec software
Activated online reservations at:
• 27 park picnic areas
• Circle City Center (CCC)
• Victoria Park
• Historic Civic Center Theatre & Community Room
• Civic Center Gym & Fitness Room
Launched “Ready to Serve” vendor list
Streamlined insurance
4 On-Demand Reservations
24/7 Access
Full reservation capabilities with just a few
clicks from your home or mobile device.
Efficiency
User friendly and allows staff to view
documents such as layouts and notes.
Streamlined Service
Provides residents with a quick, concise way to
reserve facilities.
5 On-Demand Reservations
In-Person Phone Online
6 Traditional
pen-to-paper and
in-person support
Consultation
and support with
our friendly staff
New convenience
with 24/7 access
and support
On-Demand Reservation Framework
Upload required
documents
Process payment Review and
approve
Select facility
and reservation date
Complete forms
8 Start Here: coronaca.gov
• Recreation Services:
• Facility Rentals
• Forms and applications
• Tour a few of the facilities
• List of vendors with verified insurance
• Click on coronaca.gov/registration
• Select “Picnic Shelters” or “Indoor
Facility Reservation”
• Follow steps to complete reservation
process
• Submit reservation application Verify layout, insurance, add-on fees Third-party vendors (if applicable) Pay remaining balance • Picnic shelter reservations approved immediately
• More complex applications require staff review
and approval (Response time 48-72 hours)
- If reservation holder has vendors, must verify from
Ready to Serve List or acquire vendor insurance
- Staff will confirm reservation within 48 – 72 hours.
• Once approved - verification email, contact
information, and helpful resources provided
• Automated emails sent to resident and internal
staff with reservation confirmation
10 (Jan 2024 - present)
11 Total Reservations
Reservations Made Online
661
2,948 22%
Of Reservation Services
Now Provided Online
AND GROWING!
Improve, refine, and expand
Reduce processing times
Add more local businesses to preapproved vendor list Update administrative policies
Continue to provide a stellar experience!
12 That the City Council receive an update on
the City’s improved On-Demand
reservation system.
13 City of Corona
Questions?
[email protected]
Recreation Services Supervisor