1 of 15
JAMIER\13000.10103\10318432.1
FIRST AMENDED AND RESTATED
MEMORANDUM OF UNDERSTANDING FOR
COLLABORATIVE HOMELESS PROGRAMS AND SERVICES
BETWEEN
THE CITY OF CORONA AND THE CITY OF NORCO
1. PARTIES AND DATE.
This First Amended and Restated Memorandum of Understanding for Collaborative Homeless Programs and Services (“MOU”) is made and entered into this 3th day of December 2025 (“Effective Date”), by and between the City of Corona (“Corona”) and the City of Norco (“Norco”). Corona and Norco are sometimes individually referred to as “Party” and collectively as “Parties” in this MOU.
2. RECITALS.
2.1 Prior Agreements. Corona and Norco entered into that certain Memorandum of Understanding for Collaborative Homeless Programs and Services dated July 1, 2022 , that certain First Amendment to the Memorandum of Understanding for Collaborative Homeless Programs and Services dated June 21, 2023, and that certain Second Amendment to the Memorandum of Understanding for Collaborative Homeless Programs and Services dated December 6, 2023 whereby Corona agreed to contract with Kingdom Causes, Inc. dba City Net to provide homeless street outreach, engagement, case management, motel voucher emergency shelter, and Make It Cozy program services for Norco (collectively, “Original MOU”).
2.2 First Amended and Restated MOU. Retroactive to July 1, 2025, Corona and Norco desire to amend and restate the Original MOU to do the following: (1) extend the term to June 30, 2026; (2) modify the Scope of Norco Services (Exhibit “A”); (3) modify the budgetary documents (Exhibit “B”); and (3) increase the hourly rate ranges for City Net personnel (Exhibit “C”). The extended term will align with Norco funding sources allocated to City Net through the contract between City Net and Corona.
2.3 City Net Agreement. Corona and City Net entered into that certain First Amended and Restated Professional Services Agreement dated December 3, 2025 for professional homeless consulting services, including outreach, engagement, case management and motel voucher emergency shelter programs, within Corona and Norco through June 30, 2026 (“City Net Agreement”). The City Net Agreement includes separate scopes of services for the homeless consulting services provided to Corona and the homeless consulting services provided to Norco.
3. TERMS.
3.1 Homeless Outreach and Emergency Motel Shelter Programs. Concurrent with the Effective Date of this MOU, Corona hereby agrees to authorize City Net to provide to Norco, Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 2 of 15
JAMIER\13000.10103\10318432.1
during the term of this MOU and pursuant to the terms of the City Net Agreement, the homeless outreach, engagement, case management, and motel voucher emergency shelter programs more particularly described in Exhibit “A” attached hereto and incorporated herein by reference (“Norco Services”). Norco shall comply with all applicable terms of the City Net Agreement. Norco and Corona shall work collaboratively with City Net to accomplish the Norco Services.
3.2 Term of MOU. The term of this MOU shall be from July 1, 2025 to June 30, 2026, unless earlier terminated as provided herein. The term of this MOU may be extended by mutual agreement of the Parties.
3.3 Compensation to Corona. Norco shall be responsible for reimbursing Corona for all costs incurred by City Net for the Norco Services, as reflected on the monthly itemized statement that City Net submits to Corona, plus an administrative fee equal to ten percent (10%) of the invoiced amount for direct project costs. Direct project costs exclude the City Net indirect administrative costs of ten percent (10%). The City Net indirect administrative costs are reflected on each monthly invoice along with direct project costs. Norco shall, within 30 days of receipt of an invoice from Corona pay all charges thereon. The compensation for the Norco Services shall be at the rates set forth in Exhibits ”B” and “C” attached hereto and incorporated herein by reference and shall not Five Hundred Sixty-Eight Thousand, Three Hundred Sixty Dollars & 00 cents ($568,360) (“Total Compensation”) without written approval of Norco’s City Manager or designee.
3.4 Indemnity.
3.4.1 Neither Norco nor any officer or employee of Norco shall be responsible for any damage or liability occurring by reason of any acts or omissions on the part of Corona under or in connection with any work, authority or jurisdiction delegated to or determined to be the responsibility of Corona under this MOU. It is also understood and agreed that, pursuant to Government Code, Section 895.4, Corona shall fully indemnify, defend and hold Norco harmless from any liability imposed for injury (as defined by Government Code section 810.8) occurring by reason of any acts or omissions on the part of Corona under or in connection with any work, authority or jurisdiction delegated to or determined to be the responsibility of Corona under this MOU.
3.4.2 Neither Corona nor any officer or employee of Corona shall be responsible for any damage or liability occurring by reason of any acts or omissions on the part of Norco under or in connection with any work, authority or jurisdiction delegated to or determined to be the responsibility of Norco under this MOU. It is also understood and agreed that, pursuant to Government Code, Section 895.4, Norco shall fully indemnify, defend and hold Corona harmless from any liability imposed for injury (as defined by Government Code section 810.8) occurring by reason of any acts or omissions on the part of Norco under or in connection with any work, authority or jurisdiction delegated to or determined to be the responsibility of Norco under this MOU.
3.5 Termination. Either Party may terminate the whole or any part of this MOU at any Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 3 of 15
JAMIER\13000.10103\10318432.1
time and without cause by giving written notice to the other Party of such termination, and specifying the effective date thereof, at least ten (10) days before the effective date of such termination. Upon termination, Norco shall be obligated to pay Corona, pursuant to Section 4 of this MOU, only for those Norco Services which have been rendered by City Net prior to the date that City Net is notified by City, pursuant to the terms of the City Net Agreement, of the termination of this MOU.
3.6 Notices. All written notice, request, demand, statement, or consent herein required or permitted to be given by either party to the other hereunder, shall be in writing signed by or on behalf of the party giving the notice and addressed to the other at the address as set forth below:
Corona
City of Corona
Attn: City Manager
Re: MOU for Homeless Services
400 South Vicentia Avenue
Corona, CA 92882
Norco
City of Norco
Attn: City Manager
Re: MOU for Homeless Services
2870 Clark Avenue
Norco, CA 92860
3.7 Miscellaneous.
3.7.1 Entire MOU; Amendments. This MOU constitutes the entire agreement and understanding between the Parties, and supersedes all negotiations, understandings or agreements.
Any amendment to this MOU must be in writing and executed by both Parties.
3.7.2 Governing Law. This MOU shall be governed by the laws of the State of California without regard to choice of law rules.
3.7.3 Authority to Execute. Any individual executing this MOU on behalf of or as representative for a corporation or other person, partnership or entity, represents and warrants that he or she is duly authorized to execute and deliver this MOU on behalf of such Party, and this MOU is binding upon such Party in accordance with its terms.
3.7.4 Counterparts. This MOU may be executed in counterparts, each of which shall be deemed to be an original, and such counterparts shall constitute one and the same instrument.
3.7.5 No Waiver. A Party shall not be excused from complying with any of the Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 4 of 15
JAMIER\13000.10103\10318432.1
terms and conditions of this MOU by any failure of a Party upon any one or more occasions to insist upon or to seek compliance with any such terms or conditions.
3.7.6 Force Majeure. With respect to any provisions of this MOU, the violation or non-compliance of any term of this MOU which could result in the imposition of a financial penalty, liquidated damages, forfeiture or other sanction upon a Party, such violation or noncompliance shall be excused where such violation or non-compliance is the result of acts of God, war, civil disturbance, strike or other labor unrest, or other events, the occurrence of which was not reasonably foreseeable by such Party and is beyond such Party’s reasonable control.
3.7.7 Limitation of Liability. Neither Party shall be liable to the other, or any of their respective agents, representatives, employees for any lost revenue, lost profits, loss of technology, rights or services, incidental, punitive, indirect, special or consequential damages, loss of data, or interruption or loss of use of service, even if advised of the possibility of such damages, whether under theory of contract, tort (including negligence), strict liability or otherwise.
3.7.8 Time is of the Essence. Time is of the essence with regard to the performance of all of Norco’s and Corona’s obligations under this MOU. [SIGNATURES ON FOLLOWING 2 PAGES]
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 5 of 15
JAMIER\13000.10103\10318432.1
CORONA’S SIGNATURE PAGE FOR
FIRST AMENDED AND RESTATED
MEMORANDUM OF UNDERSTANDING FOR
COLLABORATIVE HOMELESS PROGRAMS AND SERVICES
BETWEEN THE CITY OF CORONA AND
THE CITY OF NORCO
IN WITNESS WHEREOF, the Parties have entered into this MOU as of the Effective Date.
CITY OF CORONA
By: ____________________________
Jacob Ellis
City Manager
Reviewed By:
____________________________
Karen Roper
Housing & Homeless Solutions
Manager
Approved as to Form:
____________________________
Dean Derleth
City Attorney
Attest:
____________________________
Sylvia Edwards
City Clerk
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 6 of 15
JAMIER\13000.10103\10318432.1
NORCO’S SIGNATURE PAGE FOR
FIRST AMENDED AND RESTATED
MEMORANDUM OF UNDERSTANDING FOR
COLLABORATIVE HOMELESS PROGRAMS AND SERVICES
BETWEEN THE CITY OF CORONA AND
THE CITY OF NORCO
IN WITNESS WHEREOF, the Parties have entered into this MOU as of the Effective Date.
CITY OF NORCO
By: ____________________________
Lisette Free
City Manager
Approved as to Form:
____________________________
Harper and Burns, LLC
City Attorney
Attest:
____________________________
Dana Roa
City Clerk
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 7 of 15
JAMIER\13000.10103\10318432.1
EXHIBIT “A”
SCOPE OF NORCO SERVICES
REGULAR PROGRAM
A. MOTEL VOUCHER EMERGENCY SHELTER SERVICES
1. Program Goals and Objectives
City Net will provide motel voucher emergency shelter to Norco’s homeless residents with documentable ties to the City during the term of this agreement. The goal of this Agreement is to ensure continuity of care for the existing homeless clients with program capacity for up to four (4) motel rooms per night in the City of Norco.
City Net will establish a waiting list of eligible Norco homeless individuals and families.
City Net may serve wait list clients through program attrition resulting from existing client exits.
City Net will continue to engage homeless clients with street outreach services and add eligible clients to the wait list. Wait list clients must be willing to engage in case management services to work towards the goal of stable housing to short-term bridge housing. This includes willingness to complete VI-SPDAT assessments (Vulnerability Index Service Prioritization Decision Assistance Tool) for referral to permanent housing and other services through the County’s Coordinated Entry System.
2. Description of Services
City Net will manage the motel voucher emergency shelter program using the following criteria:
Serve new clients through program attrition resulting from exits of existing clients. Program capacity is up to four (4) motel rooms per night provided monthly costs stay within contract budget throughout contract term. Provide motel shelter with case management and supportive services for clients.
Existing or new clients must comply with the rules of the program which include compliance with motel management rules as well as active engagement in case management and housing plan goals to transition to the next step of bridge or permanent housing. This includes willingness to complete VI-SPDAT assessments (Vulnerability Index Service Prioritization Decision Assistance Tool) for referral to permanent housing and other services through the County’s Coordinated Entry System. Low barrier entrance criteria for clients served through program.
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 8 of 15
JAMIER\13000.10103\10318432.1
Obtain Contract Manager for the City of Corona pre-approval for all referrals to the Norco Motel Emergency Shelter Program as well as for permanent housing placement packages for housing assistance. Housing-focused case management services to provide initial stability for clients as they are assessed for diversion, family reunification, selfresolution of homelessness, and/or connection to appropriate and eligible longer-term housing resources.
Establishment of goals between client and agency that focus on exits to more permanent forms of housing.
Referrals to appropriate resource agencies for food, medical care, benefits assistance, legal assistance, etc.
The motel emergency shelter program maximum length of stay is no more than 180 consecutive days. Contract Manager for the City of Corona approval is required for length of stays in excess of 180 consecutive days. As part of the motel shelter program, as requested by City and/or Contract Manager for the City of Corona, City Net will provide after-hours activation services for disasters/emergencies. City Net will track emergency/disaster placements separate from other programs and shall only provide one-night of motel shelter unless otherwise requested by the City and/or Contract Manager for the City of Corona.
o To accommodate disaster/emergency activation needs or other extenuating circumstances such as medically fragile or
compromised clients, City Net may exceed four (4) motel rooms per night by collaborating with Contract Manager for the City of Corona to assess impacts to the contract budget to ensure that program services remain in place throughout the contract term.
3. Case Management Activities Include:
Assessment and intake using the County’s Homeless Management Information System (HMIS) and Coordinated Entry System (CES). Conducting initial evaluations, including verifying and documenting eligibility.
Monitoring and evaluating program participant progress. Providing information and referrals to other providers as appropriate.
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 9 of 15
JAMIER\13000.10103\10318432.1
Developing an individualized plan for transition from motel shelter to other forms of shelter or stabilized housing, including completion of VI-SPDAT assessments (Vulnerability Index Service Prioritization Decision Assistance Tool) for referral to permanent housing and other services through the County’s Coordinated Entry System.
Providing client services such as food cards, bus passes, pet supplies, or other client support.
4. Transportation
Transportation services to motels will continue to be provided using privately leased vans, bus passes, Uber/Lyft and/or transportation services.
5. Critical Incident Policy
City Net will continue to use the Critical Incident Policy to immediately notify the Contract Manager for the City of Corona of any critical incidents including 911 calls due to illnesses, injuries, deaths, altercations, damages to motel property, client exits due to rule violations, or other critical issues related to the Motel Voucher Emergency Shelter Program.
6. Report of Program Activities and Client Outcomes
Unless otherwise requested from the City of Norco (or Contract Manager for the City of Corona), City Net will provide a monthly report of program activities and client outcomes as follows:
For all household members, client demographic information, including but not limited to age and sex.
Total number of direct beneficiaries (clientele served) with area median income (AMI) categorized as:
• Above 80% AMI
• 80% AMI
• 60-80% AMI
• 50% AMI (Very Low-Income)
• 30% or below AMI (Extremely Low-Income)
Racial ethnicity of all clientele.
Number of Female-Headed Households.
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 10 of 15
JAMIER\13000.10103\10318432.1
Within HIPAA guidelines using HMIS unique client identifiers provide:
client diagnoses and barriers including but not limited to mental health issues, substance abuse issues, physical disabilities, employment status, income, and other data elements commonly collected for the Riverside County Homeless Management Information System (HMIS) and Coordinated Entry System (CES).
City of last permanent address. If not Norco, also provide the name of agency that transported or referred client to Norco.
Type of document used to verify ties to the City of Norco. Length of time homeless in Norco.
Number of bed nights per client and total number of motel nights per household.
Total number bed nights for all clients and total number of all motel nights for all client households.
Supportive services provided to each client including meal services, case management, and successful enrollment in other service/benefit programs. Name and location of motels participating in program. Client status if enrolled in CES.
Number of exits from motels to longer-term shelter or housing. Number and explanation for exits back to the streets. Summary of reasons for client exits (e.g., rule violations for guests, damages, non-compliance with case management, housing placement, death, etc.)
Cost of motel per night per client and average cost of all motels per night for all clients.
Average cost of case management and indirect costs per household and average fully loaded cost per night including motel costs and case management/indirect costs.
7. Measures of Success Data Elements:
Exit destinations
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 11 of 15
JAMIER\13000.10103\10318432.1
Number of first time homeless
Length of homelessness
Length of stay in motel emergency shelter system
Non-employment & employment income changes
Housing placement and retention rates
Document ready clients waiting for housing
Returns to homelessness
B. OUTREACH, ENGAGEMENT, AND CASE MANAGEMENT PROGRAM
City Net will furnish all labor, materials, tools, equipment, services, and incidental and customary work to fully and adequately supply homeless outreach, engagement, and case management services for the City of Norco.
City Net will partner with the City of Corona contract administrator, City of Norco staff, the Riverside Sheriff’s Department, and in some cases, the County, to lead a street level homeless service collaborative.
This effort will focus on Norco’s homeless neighbors seeking to engage them in case management with the goal of exiting them from the streets, with the long-term goal of dramatically reducing street-level homelessness locally. City Net will also work with regional Continuum of Care public and private partners to coordinate the care, sheltering, and housing of Norco’s homeless neighbors.
Key Activities and Deliverables
Ongoing Case Management, prioritizing the most vulnerable and costly cases.
City Net will provide two part-time case managers and a compliment of other specialized staffing as needed for very particular aspects of the work. This two-member case management team will work thirty-six (36) hours per week providing ongoing outreach, engagement, and case management activities at priority locations across the City of Norco, including regular outreach coordination with law enforcement as necessary.
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 12 of 15
JAMIER\13000.10103\10318432.1
City Net will also establish a regular presence at strategic in-reach locations where emergency service provisions are being provided.
City Net will prioritize chronically homeless neighbors, who are typically struggling with mental illness, addiction, and physical disabilities. City Net’s staff will work with homeless neighbors to navigate housing opportunities, develop financial stability, and provide linkage to behavioral health resources and other supportive services.
City Net will collaborate with various nonprofit organizations and community organizations to provide effective case management services. City Net will ensure that Norco homeless neighbors have access to all local/regional resources, and that city agencies have a conduit in City Net through which they can easily and successfully have homeless neighbors referred to them.
2. Reporting
City Net will submit monthly dashboard reports that provide the following Norco client data elements:
Contacts
Engaged Clients
New Engagements
Street Exits
Exit Destinations
Shelter Exits
Success Stories
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 13 of 15
JAMIER\13000.10103\10318432.1
INVOICES AND REPORTING
The Norco Services shall be limited to the units of service and other client support costs described in Exhibit “B” of this MOU.
City Net will be required to document the Norco Services each month separately from any services rendered to Corona. City Net will be required to submit to Corona monthly invoices for payment that indicate the work completed and Norco Services rendered, client data reports, as well as separate critical incident reports, as outlined in this Scope of Services, for the following programs:
1. Regular Program
FY 2026
o Final invoices/back-up documentation due to Corona by August 15, 2026
Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 14 of 15
JAMIER\13000.10103\10318432.1
EXHIBIT “B”
FY 2026 CITY OF NORCO (CITY HOUSING FUNDS & GENERAL FUNDS) JULY 1, 2025 TO JUNE 30, 2026
Labor: Regional Program Director, Program Supervisor, Case Managers, Data Entry and Reporting, Executive Leadership, Project Finance, Human Resources, and Operations City Net Labor Subtotal: $199,396.08
Operations and Program Expenses: Travel: Client/staff transport: (1 vehicle): vehicle lease, gas, insurance, maintenance; Motel room rentals, Motel room taxes, Motel pet fees and damages, Whatever It Takes Client Services such as Motel client food cards and street homeless food cards; Housing Assistance: Rapid Rehousing/Rental Assistance, Security Deposits, 1st/Last Month’s Rent, Application Fees, and other Miscellaneous Housing Move-In Support, other whatever it takes client services and supplies to support family reunification, crisis stabilization and housing placements such as sober living homes, room and board, rooms for rent, relocation and other housing related expenses, etc. Also fees for documentation, local transportation, work expenses etc, Computing and Telecommunications Services (Cell Service, Mobile Data/Hot Spot); Computing and Telecommunications Devices & Supplies such as laptops, iPads, Phone, Accessories such as keyboard, mouse, monitor, screen cover, etc; Staff Software; Personal Protective Equipment (PPE) for staff and clients (masks, gloves, face shields, proximity suits, trash bags, etc.) with replacements; Uniforms, copies, forms, office supplies, etc., Miscellaneous client services & supplies such as move-in kits, hygiene kits, or other client supplies or services; IT support and client management software licenses; Financial audit; Liability and other required insurance.
City Net Operations and Program Expenses Subtotal: $274,237.00 City Net Subtotal Direct Program Costs of Labor/Operations & Program Expenses: $473,633.08 Administration
City Net 10% Indirect Overhead / Per 2 CFR 200.414(f), de minimis rate established for non-Federal entities who do not have negotiated Indirect Cost Rate. This fee is charged at a rate of 10% to offset expenses incurred by the organization but not billable as direct project expenses. $ 47,363.32
Total City Net Budget: $520,996.40
City of Corona 10% Admin Fee: $ 47,363.30
Total MOU: $568,360.00
Norco MOU Funding Sources: $200,000 Housing Fund + $368,360 General Fund Homeless Program FY 2026 Labor Rates may be billed at or below the fully loaded compensation rates outlined below:
Title/Role Description/Shift
Fully Loaded
Compensation Weeks
Regional Program Director Project compliance with management, operations and public safety standards $63.52 52 Program Supervisor Direct program activities, staff supervision, scheduling, and during emergencies, motel after-hours activation $47.37 52 Case Manager Outreach, engagement, case management, housing navigation, HQS inspections, and leasing $40.45 52 Case Manager Outreach, engagement, case management, housing navigation, HQS inspections, and leasing $40.45 52 Data Analyst HMIS data entry, reporting, and data compliance $37.72 52 Executive Leadership Project oversight, quality control, communications, compliance $105.68 52 Finance Client Services, Project fund management, Project Payroll, and Billing $53.91 52
Human Resources Staff recruiting, hiring, training, and mediation $44.57 52 Operations Inventory, purchasing, and technical support $41.42 52 Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801 15 of 15
JAMIER\13000.10103\10318432.1
EXHIBIT “C”
HOURLY RATE RANGES FOR CORONA AND NORCO
In order to meet the varying needs of Norco clients, Norco authorizes Corona to approve line item adjustments within the budgets outlined in Exhibit “B” “of this MOU; provided that the Total Compensation of this MOU is not exceeded. If City Net determines that a line-item adjustment is necessary, City Net will submit a request for such adjustment to Corona. Corona will review the proposed changes with Norco before authorizing the adjustment. Line-item adjustments also include changes in City Net hourly rates within the ranges outlined in the chart below. The Corona and Norco City Managers, or their designees, are authorized to approve such line-item budget adjustments.
(Below rates effective as of 07/01/2025)
Title/Role Description Fully Loaded
Compensation
Hourly
Rate
Range
Start
Hourly
Rate
Range
Maximum
Regional
Program
Director
Project compliance with management, operations
and public safety standards
$63.52 $63.52 $73.52
Program
Supervisor
Direct program activities, staff supervision,
scheduling, and motel after-hours activation to
support CPD as well as during
emergencies/disasters
$47.37 $47.37 $57.37
Housing
Navigator
Housing Navigation $40.45 $40.45 $50.45
Case
Manager
Outreach, engagement, case management, and
housing navigation
$40.45 $40.45 $50.45
Case
Manager
(OT)
Motel weekend coverage as needed $60.68 $60.68 $70.68
Data Entry
and
Reporting
HMIS data entry, reporting, data compliance $37.72 $37.72 $47.72 Case
Manager
(CMRC)
Outreach, engagement, case management, housing
navigation support and resource coordination
$37.72 $37.72 $47.72
Executive
Leadership
Project oversight, quality control, staff
deployment, and problem solving
$105.68 $105.68 $115.68
Finance Client Services, project fund management, project payroll, and billing
$53.91 $53.91 $63.91
Human
Resources
Staff recruiting, hiring, training, and mediation $44.57 $44.57 $54.57 Operations Inventory, purchasing, and technical support $41.52 $41.52 $51.72 Docusign Envelope ID: 5B4858E6-96B3-4F40-9A3C-BB858BC66801