Item Warranty Length
Acrylic Display
6 month warranty due to product
defect
Engage Collection
6 month warranty due to product
defect
Maker Collection 5 year warranty due to product defect
Skware Collection 5 year warranty due to product defect Discovery Activity Tables & Play
End Panels
2 year warranty due to product defect
Kurve Collection 5 year warranty due to product defect
Rights & Warranties
Call 877.899.9902 to report any damage and file a warranty claim.
For questions or service, visit 3branch.com or call 877.899.9902.
Warranties are void if the damage is caused by misuse, misapplication, or if the product is modified. 3branch reserves the right to determine if damage meets warranty criteria and to repair, refund, or replace an item.
Bogotá | Avenida 19 No. 104 - 08 - Ed- 104 St 1st floor | Email:[email protected] | : (601)3078060 Medellín | Calle 80 Sur #52-12 Autopista Sur | T: (604) 309 3535 | Email: [email protected] Barranquilla | Email: [email protected] | T: (605) 3854022 | C: +57 3206950899 Cali | Av. 6ta A Norte #27N-48 | T: (602) 4856601 | C: +57 311363 5334 Eje Cafetero & Santanderes | Email: [email protected] | T: 320 695 0899 International Sales | [email protected]
PRODUCT WARRANTY
Code: F-SAC-06
Version: 04
Update Date:
01/08/2024
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Bogotá | Avenida 19 No. 104 - 08 - Ed- 104 St 1st floor | Email:[email protected] | : (601)3078060 Medellín | Calle 80 Sur #52-12 Autopista Sur | T: (604) 309 3535 | Email: [email protected] Barranquilla | Email: [email protected] | T: (605) 3854022 | C: +57 3206950899 Cali | Av. 6ta A Norte #27N-48 | T: (602) 4856601 | C: +57 311363 5334 Eje Cafetero & Santanderes | Email: [email protected] | T: 320 695 0899 International Sales | [email protected]
PRODUCT WARRANTY
Code: F-SAC-06
Version: 04
Update Date:
01/08/2024
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We’re Here for You. Anytime.
Feel free to call or email our Customer Experience Team whenever you need assistance. Our Customer Experience hours are 5 a.m. - 5 p.m. PT.
Phone Numbers
(888) 274-8664
SitOnIt Seating
(714) 995-4855
Fax Orders
Email
[email protected]
SitOnIt Seating Limited Warranty
Note: The following warranty terms do not apply to SitOnItSeating Home Edition products.
Exemplis LLC and SitOnIt Seating (hereafter referred to as the Company), warrants to the original end user that this product will be free from defects in its material and workmanship when used in a single shift (standard 8-hour day, 5 days per week) for the following warranty periods
Lifetime Warranty Coverage
All SitOnIt Seating products, except where noted below.
Structural: Kindl Frame
Structural Components: eBEAM, HiQ, Parallon, Prise, Switchback, Surge and Voyager 12-Year Warranty Coverage
Seating: Amplify, Cora (Guest, Hip and Stool), Focus 2.0, Kindl (Guest, Bariatric, Freespan, PreConfigured), Novo, Torsa, and Wit used in multi-shift (24/7) applications Lounge seating and occasional/ lounge tables.
Tables: Ocala bases and Tensor bases.
Monitor Arms: King Cobra, Mobio Series and Unity G2.
Laminate tabletops
Plastic Shells
10-Year Warranty Coverage
Non-Stop Heavy Duty, Cora (Midsize and Bariatric), Freelance Bariatric and chairs purchased with a Heavy Duty (HD) or Large and Tall (LT) option used in multi-shift (24/7) applications.
Electrical Components: eBEAM, HiQ, Parallon, Prise, Switchback and Surge 5-Year Warranty Coverage
Fabric, foam, knit back, mesh and plastic.
All filing products.
CPU holders
Screens
High Tide
Keyboard trays
Lighting fixtures
Power components: EON, Current, Power Strips
Wire management
2-Year Warranty Coverage
Fabric and foam cushioning for Non-Stop Heavy Duty,
Freelance Heavy Duty, Cora Midsize and Bariatric, Kindl Bariatric, and chairs purchased with an HD or LT option Multipurpose felt glides
Half-Moon Pencil Drawer
1-Year Warranty Coverage
Lighting and Power Supplies.
Mouse Pads.
Wrists Rests.
THE COMPANY DOES NOT WARRANT
• COM/COL textiles
• Product abuse or misuse or negligence in misuse
• Failure resulting from normal wear and tear
• Products that have been modified or altered and any attachments to the product • Products that are exposed to extreme environmental conditions such as water damage and/or have been subject to improper storage
• Floor samples or display models
• Products purchased “as is” and/or secondhand
• Products sold by unauthorized dealers
• Creasing and/or gathering of textiles during upholstery application process • Minor irregularities of color, surface, grain and texture • Minor variations of color in textiles
• Variations of texture and natural markings such as neck wrinkles, scratches, backbone marks and stretch marks in leather
• Color matching of textiles exactly to samples, swatches or prior purchases • The substitution or use of non-SitOnIt Seating components with SitOnIt Seating products APPLICABLE PROVISIONS TO ALL PRODUCTS AND SERVICES:
Exemplis LLC and SitOnIt Seating (hereafter referred to as the Company), warrants to the original end user that this product will be free from defects in its material and workmanship when used in a single shift (standard 8-hour day, 5 days per week) for the above listed warranty periods: The Company will, at its option, repair or replace with a comparable product, without charge to the original purchaser, only defective products or parts found defective during the Warranty Period. If requested by the Company, the original purchaser must return the part or product with freight or other shipping charges prepaid Under no circumstances will the Company be liable for injuries or damages arising from use of the product.
This warranty shall be effective for the applicable time period beginning from date of purchase as shown on original purchaser’s original receipt or other proof of purchase.
For products purchased on or after August 1, 2012, the Company shall pay for all labor costs pre-approved by the Company. The payment of such pre-approved labor costs will be in the form of a credit to an active Company account.
This is an EXCLUSIVE LIMITED WARRANTY.
There are no other warranties, expressed or implied, including without limitation, any implied warranty of merchantability or fitness for a particular purpose. The Company will not be responsible for incidental or consequential, special, or indirect damages. The purchaser is responsible for determining suitability for its intended use. The Company disclaims any liability for defects, loss of use, or claims or injuries arising out of the incorrect choice of product for particular usage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
The Company will advise you of the procedure to follow when making warranty claims. Call the Company at the number below to explain the defect. Give your name, address, and telephone number. Please be prepared with the model number and sales order number.
SitOnIt Seating: (888) 274-8664
ADDITIONAL INFORMATION
BENCHING, TABLES AND HEIGHT ADJUSTABLE TABLES
Please note that power components on a height adjustable table include: Hand Controls, Motors, Control Boxes, and Electrical Cables.
POWER COMPONENTS
Power components are defined as any power unit with electrical outlets and/ or USB/Data connections, connector jumper cables for daisy chain and infeed’s for hardwire applications.
MONITOR ARMS
Weight capacity of the arms must be followed. If an arm is not functioning properly because of the weight of the monitor is outside of the advertised weight capacity, the monitor arm will not be considered defective under the warranty.
FILING
This warranty does not cover damage from ordinary wear and tear, including paint finish changes and/ or discoloration resulting from aging or exposure to light.
DIVIDERS
Standard textiles (not to exceed the original manufacturer’s warranty), finishes, tacking surface of tack boards, writing surface of whiteboards.
SHIPPING
For orders shipping outside the contiguous 48 U.S. states or the common provinces of Canada (British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick & Nova Scotia), we will provide replacement parts and pre-approved labor as determined by our warranty team. However, matching our standard freight policy, we will only ship those replacement parts to a U.S. port. It is up to our dealer to handle freight costs from the U.S. port to their location.