CITY OF COSTA MESA
REGULAR CITY COUNCIL AND HOUSING AUTHORITY*
Agenda
City Council Chambers
77 Fair Drive
5:00 PMTuesday, June 11, 2024
*Note: All agency memberships are reflected in the title "Council Member"
SPECIAL MEETING
The City Council meetings are presented in a hybrid format, both in-person at City Hall and as a courtesy virtually via Zoom Webinar. If the Zoom feature is having technical difficulties or experiencing any other critical issues, and unless required by the Brown Act, the meeting will continue in person.
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Closed Captioning is available via the Zoom option in English and Spanish.
1 REGULAR CITY COUNCIL AND HOUSING
AUTHORITY*
Agenda June 11, 2024
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Additionally, members of the public who wish to make a written comment on a specific agenda item, may submit a written comment via email to the City Clerk at [email protected].
Comments received by 12:00 p.m. on the date of the meeting will be provided to the City Council, made available to the public, and will be part of the meeting record.
Please know that it is important for the City to allow public participation at this meeting. If you are unable to participate in the meeting via the processes set forth above, please contact the City Clerk at (714) 754-5225 or [email protected] and staff will attempt to accommodate you. While the City does not expect there to be any changes to the above process for participating in this meeting, if there is a change, the City will post the information as soon as possible to the City’s website.
2 REGULAR CITY COUNCIL AND HOUSING
AUTHORITY*
Agenda June 11, 2024
Note that records submitted by the public will not be redacted in any way and will be posted online as submitted, including any personal contact information. All pictures, PowerPoints, and videos submitted for display at a public meeting must be previously reviewed by staff to verify appropriateness for general audiences. No links to YouTube videos or other streaming services will be accepted, a direct video file will need to be emailed to staff prior to each meeting in order to minimize complications and to play the video without delay. The video must be one of the following formats, .mp4, .mov or .wmv. Only one file may be included per speaker for public comments, for both videos and pictures. Please e-mail to the City Clerk at [email protected] NO LATER THAN 12:00 Noon on the date of the meeting. If you do not receive confirmation from the city prior to the meeting, please call the City Clerks office at 714-754-5225.
Note regarding agenda-related documents provided to a majority of the City Council after distribution of the City Council agenda packet (GC §54957.5): Any related documents provided to a majority of the City Council after distribution of the City Council Agenda Packets will be made available for public inspection. Such documents will be posted on the city’s website and will be available at the City Clerk's office, 77 Fair Drive, Costa Mesa, CA 92626.
All cell phones and other electronic devices are to be turned off or set to vibrate. Members of the audience are requested to step outside the Council Chambers to conduct a phone conversation.
Free Wi-Fi is available in the Council Chambers during the meetings. The network username available is: CM_Council. The password is: cmcouncil1953.
As a LEED Gold Certified City, Costa Mesa is fully committed to environmental sustainability.
A minimum number of hard copies of the agenda will be available in the Council Chambers.
For your convenience, a binder of the entire agenda packet will be at the table in the foyer of the Council Chambers for viewing. Agendas and reports can be viewed on the City website at https://costamesa.legistar.com/Calendar.aspx.
In compliance with the Americans with Disabilities Act, Assistive Listening headphones are available and can be checked out from the City Clerk. If you need special assistance to participate in this meeting, please contact the City Clerk at (714) 754-5225. Notification at least 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting. [28 CFR 35.102.35.104 ADA Title II].
En conformidad con la Ley de Estadounidenses con Discapacidades (ADA), aparatos de asistencia están disponibles y podrán ser prestados notificando a la Secretaria Municipal. Si necesita asistencia especial para participar en esta junta, comuníquese con la oficina de la Secretaria Municipal al (714) 754-5225. Se pide dar notificación a la Ciudad por lo mínimo 48 horas de anticipación para garantizar accesibilidad razonable a la junta. [28 CFR
35.102.35.104 ADA Title II].
3 REGULAR CITY COUNCIL AND HOUSING
AUTHORITY*
Agenda June 11, 2024
SPECIAL MEETING OF THE CITY COUNCIL AND HOUSING AUTHORITY JUNE 11, 2024 – 5:00 P.M.
JOHN STEPHENS
Mayor
JEFFREY HARLAN ANDREA MARR
Mayor Pro Tem - District 6 Council Member - District 3
MANUEL CHAVEZ LOREN GAMEROS
Council Member - District 4 Council Member - District 2
ARLIS REYNOLDS DON HARPER
Council Member - District 5 Council Member - District 1
KIMBERLY HALL BARLOW LORI ANN FARRELL HARRISON
City Attorney City Manager
CALL TO ORDER
ROLL CALL
PUBLIC COMMENTS – ONLY MATTERS LISTED ON THE AGENDA
Comments are limited to 3 minutes, or as otherwise directed.
SPECIAL ITEM:
1. DISCUSSION AND POTENTIAL ACTION ON PROPOSED 2024
STRATEGIC PLAN GOALS AND OBJECTIVES/TACTICS
24-257
RECOMMENDATION:
Obtain City Council direction on the Proposed 2024 Strategic Plan Goals and Objectives/Tactics.
1. DRAFT 2024 Strategic Plan
2. FY 2024-25 Adopted Budget Key Performance Metrics by Department
Attachments:
ADJOURNMENT
4 CITY OF COSTA MESA
Agenda Report
77 Fair Drive
Costa Mesa, CA 92626
File #: 24-257 Meeting Date: 6/11/2024
TITLE:
DISCUSSION AND POTENTIAL ACTION ON PROPOSED 2024 STRATEGIC PLAN GOALS AND
OBJECTIVES/TACTICS
DEPARTMENT: CITY MANAGER’S OFFICE
PRESENTED BY: LORI ANN FARRELL HARRISON, CITY MANAGER
CONTACT INFORMATION: LORI ANN FARRELL HARRISON, CITY MANAGER RECOMMENDATION:
Obtain City Council direction on the Proposed 2024 Strategic Plan Goals and Objectives/Tactics.
BACKGROUND:
The City’s Strategic Plan is composed of a mission statement, core values, goals, and objectives/tactics that help implement the City Council’smajor policy priorities. The City conducted a Strategic Planning Workshop on Friday, April 19, 2024, to review and/or update the existing Strategic Plan Goals and revise related objectives accordingly.
The City’s adoptedmission statement is:
The City of Costa Mesa serves our residents, businesses, and visitors while promoting a safe, inclusive, and vibrant community.
The City’s adoptedcore values are:
Integrity Sustainability Innovation
Compassion Inclusion Collaboration
The Strategic Plan Goals outline long-term priorities and initiatives that will guide the City’sefforts to improve service delivery, infrastructure, community engagement, fiscal sustainability, environmental sustainability, and housing development. These goals are structured to ensure sustainable growth and to meet the evolving needs of the community.
The Strategic Plan objectives and tactics serve as short-term, actionable steps that align with the broader mission, core values, and goals of the Strategic Plan. These objectives focus on immediate priorities and projects that can be initiated or completed within the next year, providing a clear roadmap for near-term progress. This structured approach will help with prioritization of key initiatives and facilitate better decision-making and collaboration.
5 File #: 24-257 Meeting Date: 6/11/2024
ANALYSIS:
Strategic Planning Workshop
A Strategic Planning Workshop was held on April 19, 2024 and led by Kendall Flint from DKS Associates. The facilitator applied the “SMART”planning methodology, ensuring that the Strategic Plan’sgoals and objectives are specific, measurable, attainable, relevant to the City’sfocus, and time -bound.
Prior to the workshop, the facilitator prepared a Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis she conducted via individual discussions with the City Council and leadership team.
The results of the SWOT analysis indicated that the City’s strength is its good fiscal health and leadership. A City's weakness is housing (housing stock and lack of affordable housing). An opportunity for the City is the ability to bolster engagement and customer service. Lastly, a threat to the City is its aging infrastructure and limited funding to upgrade such infrastructure.
In light of this, the City Council identified their top three priorities, which focused on the following:
affordable housing, enhancing customer service, improving City facilities and infrastructure, increasing access to open space, long-term fiscal sustainability, and economic development opportunities. Then, the leadership team reported on the City’saccomplishments and existing needs.
Finally, both the City Council and leadership team discussed proposed changes to the goals and objectives.
Mission Statement and Core Values
No changes were made to the City’s Mission statement and Core Values.
Strategic Plan Goals
Based on the discussion at the Strategic Planning Workshop, the following updates to the Strategic Plan goals are highlighted below.
· Recruit and retain high-quality staff.
· Strengthen the public’s safety and improve the quality of life. · Maintain and enhance the City’sinfrastructure, facilities, equipment and technology. · Diversify, stabilize and increase housing to reflect community needs. · Achieve long-term fiscal sustainability.
· Advance environmental sustainability and climate resiliency. · Provide outstanding customer service, both internally and externally.
6 File #: 24-257 Meeting Date: 6/11/2024
Strategic Objectives and Tactics
The City Council, in collaboration with the City’sleadership team, identified certain key objectives and tactics to implement for the 2024 Strategic Plan. A detailed work plan has been prepared with specific deliverables for each Goal, including specific timeframes for discussion and consideration (Attachment 1). Staff conducted an extensive review of the established work plan and identified and added outstanding objectives to the proposed work plan for 2024-2025. Based on the discussion at the Strategic Planning Workshop, staff recommends the objectives contained within the work plan (Attachment 1).
ALTERNATIVES:
The City Council can provide alternate direction to staff regarding the Strategic Plan, including modifying goals and tactics.
FISCAL REVIEW:
The objectives in the Draft 2024 Strategic Plan can be funded in the Adopted Operating and Capital Budget for FY 2024-2025.
LEGAL REVIEW:
The City Attorney reviewed and approved this report as to form.
CONCLUSION:
The Strategic Plan will position the City to provide high-quality core public services to the City’s residents, businesses, and visitors. The City Council, in collaboration with the leadership team, established goals and objectives that will guide the necessary actions and budgetary commitments to help meet the City Council priorities and community needs. Staff recommendation is as follows:
1. Obtain City Council direction on the 2024 Strategic Plan - Goals and Objectives/Tactics.
7 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
July 2024 Create a hiring incentive & referral program to recruit stellar police officers and public safety dispatchers. City Manager, Police Chief, & HR Manager
Dec 2024 Conduct an organizational assessment of public safety dispatch and Emergency Operations Center (EOC) to ensure consistency with best practices in hiring, staffing, and chain of command.
City Manager, Police
Chief, Fire Chief, & HR
Manager
Mid 2025 Create a long-term planning and replacement/repair of public safety vehicles and apparatus. Police Chief, Fire Chief, & Public Works Director
Fall 2024 Public Safety Communications Center – Complete design for interim facility improvements. Police Chief & Public Works Director
June 2025 Complete Year 5 programs for the IT Strategic Plan, which includes funding for the CAD/RMS Public Safety System Replacement.
Police Chief, Fire Chief, &
IT Director
Fall 2024 Westside Substation – Complete design for facility improvements for the Police Department. Police Chief & Public Works Director
Spring 2025 Fire Station 4 – Complete construction on the regional training facility and begin exploring bond funding for improvements to living quarters
Fire Chief, Public Works
Director, & Finance
Director
Fall 2025 Fire Station 2 – Begin reconstruction efforts by exploring bond funding and begin design and permits.
Fire Chief, Public Works
Director, & Finance
Director
Fall 2024 Initiate the move of the Property and Evidence Warehouse to Airway Ave. for the Police Department. Public Works Director Police Chief
Ongoing Implementation of the City’s Local Road Safety Plan. Public Works Director Fall 2024 Ketchum-Libolt Park – Conclude outreach efforts and begin design efforts for park expansion. Public Works Director Fall 2024 Shalimar Park – Conclude outreach efforts and begin design efforts for park improvements. Public Works Director STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE
QUALITY OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
& TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
8 CITY OF COSTA MESA
2024 STRATEGIC PLAN
Fall 2024 TeWinkle Park– Rebid the project and select contractor for lake repairs. Public Works Director Fall 2024 Costa Mesa Skate Park – Conclude outreach efforts and begin design efforts. Public Works Director Jan 2025 TeWinkle Athletic Complex – Initiate design and complete scope of work for bidding process. Public Works Director Mid 2025 Lions Park Café – Complete construction of the selected design for café. Public Works Director Late 2024 Fairview Park Master Plan – Provide an update to the City Council regarding the draft plan. Parks & Community Services Director
Aug 2024 Fairview Park – Begin design process for mesa restoration & cultural resource preservation. Parks & Community Services Director
Spring 2025 Fairview Park – Select a consultant for scope and design of pump station & wetlands recirculation system.
Parks & Community
Services Director
Sept 2024 Brentwood Park Improvements – Conduct outreach efforts and complete design process. Public Works Director Ongoing Work with NMUSD to determine level of security required for recently opened school fields moving forward.
Parks & Community
Services Director
Ongoing Conduct ongoing communication and facility management with the Golf Course operator.
Parks & Community
Services Director & Public
Works Director
Ongoing Work with the City’s real property consultant to consider options for acquiring park and green space for Costa Mesa, including the central parts of the City. Deputy City Manager
9 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Fall 2024 Utilize social media and non-traditional means to promote the City’s recruitments efforts through increased marketing on Facebook, Instagram, LinkedIn, and other sites.
HR Manager &
Public Information Officer
Fall 2024 Launch the Costa Mesa University Program for all city employees for a fall training curriculum. HR Manager Mid 2024 Finalize the College Summer Internship Program implementation. HR Manager Fall 2024 Complete a demonstration of the employee training management system (NeoGov “LEARN”) to City leadership prior to launching Citywide. HR Manager
Fall 2024 Complete the first phase launch of the employee performance evaluation system (NeoGov “PERFORM”). HR Manager Fall 2024 Explore additional opportunities for mental health and wellness programs and activities for City employees. HR Manager
Late 2024 Work with the City Manager and Police Chief to finalize the hiring incentives for lateral police officers. HR Manager
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN
HIGH-QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
10 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Fall 2024 Initiate the Facility Needs and Assessment Study for approximately 20 City-owned facilities. Public Works Director Late 2025 Conduct a Citywide Parks Facilities Assessment for approximately 30 City parks. Parks & Community Services Director
June 2025 Enhance the City’s cybersecurity network by protecting the City from cyber attacks by becoming National Institute of Standards and Technology (NIST) compliant. IT Director Late 2025 Implement Year 5 of the IT Strategic Plan and begin working on the scope for the next 5 Year ITSP for software systems not included in the prior plan and future replacement of existing systems. IT Director Fall 2024 Select consultant for design of active transportation improvements along school routes for the Safe Routes to School Action Plan. Public Works Director
Fall 2024 Complete installation of LED lights at Costa Mesa Tennis Center, TeWinkle Athletic Complex, and Jack Hammett Sports Complex. Public Works Director
Fall 2024 Begin construction of Fairview Road (Fair Dr. to Newport Blvd.) Active Transportation Project. Public Works Director Spring 2025 Complete construction of Adams Ave./Pinecreek Dr. Active Transportation Improvements. Public Works Director Spring 2025 Coordinate design with SCE to begin construction of Adams Avenue Utility Undergrounding. Public Works Director Mid 2025 Initiate design of Fairview Rd./Belfast Ave. Traffic Signal. Public Works Director Mid 2025 Conduct workshops at schools and community events for the Bicycle Safety Education Program. Public Works Director Fall 2025 Complete design, bid opening, and select contractor to begin construction for the Newport Blvd. (Bristol St. to 19th St.) Rehabilitation and Active Transportation Project. Public Works Director
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
11 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
July 2024 Present to City Council and Planning Commission land use alternatives for Fairview Developmental Center Specific Plan after community outreach.
Economic & Development
Services Director
Ongoing Coordinate with State Department of General Services, Department of Developmental Services, and CalOES to maximize housing opportunities at the Farview Developmental Center site.
Economic & Development
Services Director
June 2024 Present to City Council final recommendations for the Affordable Housing Ordinance and in-lieu fees. Economic & Development Services Director
Sept 2024
through
Completion
Conduct Citywide visioning for housing development, and make updates to the General Plan and Zoning Code to implement the Housing Element and Measure K.
Economic & Development
Services Director
Late 2024 Present guidelines for a proposed First Time Homebuyer’s Program to the City Council.
Economic & Development
Services Director
Sept 2024 Fully implement the 15 behavioral health beds at the Costa Mesa Bridge Shelter with the $4.2M Orange County Health Care Agency grant.
Assistant City Manager &
Neighborhood
Improvement Manager
Ongoing Monitor status of Travelodge Project Homekey motel conversion and assist with the implementation if awarded.
Assistant City Manager &
Neighborhood
Improvement Manager
Ongoing Provide continued assistance to households and families facing no-fault evictions.
Assistant City Manager &
Neighborhood
Improvement Manager
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE
& INCREASE HOUSING
TO REFLECT
COMMUNITY NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
12 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Late 2024 Present to City Council recommended Enterprise Resource Planning (ERP) consultant to award contract and begin ERP implementation.
City Manager, Finance
Director & IT Director
Early 2025 Present FY 2024-2025 Mid-Year Budget Updates and Adjustments to the City Council, as needed. Finance Director Mid 2024 Prepare for annual financial statement audit and work with departments to ensure compliance. Finance Director Ongoing Finalize hiring of critical vacancies in the Finance Department. Finance Director & HR Manager
Ongoing Finish processing outstanding cannabis storefront applications for public hearing review. Economic & Development Services Director
Fall 2024 Present an update to the City Council regarding the Economic Development Strategic Plan. Economic & Development Services Director
Mid 2025 Develop a business retention, expansion, and attraction strategy within the Economic Development Strategic Plan.
Economic & Development
Services Director
Mid 2025 Review cost recovery models across all departments and present results to City Manager. Finance Director Ongoing Explore other sources of revenue to further diversify the City’s existing revenue streams. All Departments Ongoing Consider, in concert with external stakeholders, potential economic opportunities from Olympics-related activities such as hotels, venues, and practice areas in Costa Mesa. City Manager’s Office
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL
SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
13 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Fall 2024 Present to City Council the consultant recommended for the Climate Action & Adaptation Plan and a timeline for implementation. City Manager’s Office
Early 2025 Implement state codes relating to sustainable practices for Housing Element implementation. Economic & Development Services Director
Early 2025 Develop a Municipal Sustainable Purchasing Policy.
City Manager’s Office,
Finance Director, &
Purchasing Officer
Fall 2024 Conduct an EV fleet and charging station assessment and install additional City-owned EV charging stations. City Manager’s Office
Jan 2025 Explore additional opportunities for replacing the City’s fleet with alternative energy and electric vehicles.
Public Works Director &
Deputy Public Works
Director
Early 2025 Enhance the City’s Parkway Tree Planting Program and map the City’s Urban Forest. Public Works Director & IT Director
April 2025 Host the City’s 4th Annual Earth Day Festival. City Manager’s Office Early 2025 Procure consultant services to meet National Pollutant Discharge Elimination System (NPDES) requirements. Public Works Director
Early 2025 Provide an update to the City Manager on Year 2 of the Organic Waste Recycling compliance. Public Works Director Ongoing Continue efforts to promote the Green Business Program to Costa Mesa businesses. Economic & Development Services Director
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
14 CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Ongoing Provide more efficient permitting and entitlement processes for residents and the business community.
Assistant City Manager &
Economic & Development
Services Director
Ongoing Enhance customer service through ongoing development of TESSA capabilities with staff training and online tutorials for users to create a simple, transparent and expedited customer permitting experience.
Economic & Development
Services Director
Fall 2024 Provide the City Council with an update of Year 1 of the TESSA implementation and related challenges and opportunities.
Economic & Development
Services Director
Jan 2025 Provide customer service training across all departments. HR Manager Ongoing Provide proactive communication internally and to the public to improve response times for all calls, emails, and inquiries. All Departments
Oct 2024 Promote collaboration across departments through the deployment of Microsoft Teams and Gatekeepers and assign teams and channels Citywide. IT Director
Spring 2025 Create a webpage that provides a timeline and status of all CIP-related projects to the public. Public Works Director & IT Director
Fall 2024 Develop thorough community outreach and engagement policies and protocols across all departments.
Community Relations
Manager & Public
Information Officer
Spring 2025 Create a plan that lists existing translation efforts and provides opportunities to improve these services. Public Information Officer & City Clerk
Fall 2024 Support voter outreach and engagement for the 2024 General Municipal Election. City Clerk
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE
OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERALLY &
EXTERNALLY
15 Performance Measures/Workload Indicators:
F
Y 22-23
Actual
FY 23-24
Proposed
FY 24-25
Adopted
Number of Costa Mesa Minutes episodes produced 78 50 50 Number of Costa Mesa “El Minuto” episodes produced 50 50 50 Number of City Hall Snapshots issued 50 50 50
Number of followers reached through City social media 165,571 75,000 150,000 Number of outgoing mail metered in-house 102,430 100,000 100,000 Number of copies produced by Central Services 965,190 1,000,000 1,000,000 Completed City Council minutes by the following Council meeting 95% 95% 100% Public record requests to the City Clerk responded to within prescribed time
100% 100% 100%
Number of public records requests processed 956 1,171 1,076 Number of do cuments sc anned/imported in to t he La serfiche Electronic Document Imaging System
1,700 24,000 6,400
Number of mi crofiche im ages c onverted to th e La serfiche El ectronic Document Imaging System
1,000,000 630,000 Project
Completed
Employee turnover rate (non-retirements) 4.90% 6.0% 6.00% Percentage of work-related injuries reported to third- party administrator within 24-hour notice of injury
100% 100% 100%
Percentage of cl aims fi led th at a re c losed wi thout l itigation 100% 80% 80% Number of recruitments processed 66 50 50
Number of job applicants processed 5,948 6,750 6,750
Number of be nefit e nrollment a nd be nefit c hanges p rocessed 2,719 1,200 1,200 Number of personnel actions processed 1,308 800 800
Number of letters sent on behalf of the Mayor and City Council 35 75 50 84City of Costa Mesa, California
cIty Manager’s
offIce
16 Performance Measures/Workload Indicators:
FY 22-23
Actual
FY 23-24
Adopted
FY 24-25
Proposed
Number of Accounts Receivable Invoices 2,500 1,800 1,800 Number of Waitwhile bookings - 1,500 1,800
Number of budget adjustments processed 87 15 100
Number of budget transfers 398 150 450
Number of business license renewal notices sent 11,000 11,000 11,000 Number of business licenses issued or renewed 12,000 12,000 12,000 Number of cash register transactions processed 12,000 10,000 8,000 Number of contracts issued 350 450 450
Number of form 1099s issued 200 220 220
Number of form W-2s issued 867 830 867
Number of journal entries prepared 950 950 950
Number of payroll issued 18,703 17,000 18,876
Number of purchase orders issued 1,700 1,800 1,180
Number of Vendor Payments issued 8,700 7,100 6,233
Years received GFOA Distinguished Budget Award 22 23 24 Years received the ACFR Award 25 26 27
108City of Costa Mesa, California
fInance
departMent
17 Performance Measures/Workload Indicators:
FY 2
2-23
Actual
FY 23-24
Adopted
FY 24-25
Proposed
Number of program enrollments processed 12,981 8,000 11,000 Number of park permits issued 575 525 525
Number of special event permits processed 54 45 45
Number of hour s perm itted on athl etic fiel ds (al l user grou ps) 54,158 35,000 50,000 Total number of participants served in sports leagues 403,066 n/a 400,000 Number of classes offered and percentage cancelled 455 / 10.5% 400 / 10% 500 / 10% Number of youth served in free city programs 4,170 1,900 4,000 Number of youth served in after-school programs 512 700 600 Number of rides provided to seniors through transportation programs 13,800 8,000 12,000 Number of meals provided to seniors 47,853 36,000 40,000 Number of utility box art projects completed 21 15 15
Number of swim lessons taught 197 525 600
Square yardage of non-native plant removal and habitat enhancement 6,000 6,000 8,000 Fairview Park restoration volunteer service hours 1,000 720 960 Number of facility reservations processed 2,608 2,500 2,500 123 City of Costa Mesa, California
18 Performance Measures/Workload Indicators:
FY 2 2-23 FY 23-24
Actu
al Adopted
Number of computers and monitors maintained 2,786 1,744 Number of forms and Help Desk Requests resolved 2,828 2,280 Number of mobile devices and laptops 670 700
Number of servers maintained 106 204
Number of miscellaneous devices maintained 329 127
Number of printers maintained 542 226
Number of City developed software applications 7 7
Number of vendor software applications maintained* 360 360 *It is difficult to dete rmine the exa ct num ber of vendo r soft ware app lications main tained as each depa rtment has dif ferent req uirements. 135 City of Costa Mesa, California
19 Performance Measures/Workload Indicators:
20 21 2022 2023
Part 1 Crimes 4,410 4,516 3,632
Part 2 Crimes 7,963 7,095 6,231
Calls for Service 132,610 131,411 126,946
Reports Taken and Processed 22,135 20,050 18,270
Arrests (Felony and Misdemeanor) 7,821 6,917 5,792
Citations Issued (Infractions) 7,764 9,560 8,311
Adult Bookings 7,751 5,046 4,511
Emergency Calls Responded 1,027 1,248 954
Emergency Calls Arrived within 5 minutes N/A N/A 80%
Emergency Calls Arrived within 15 minutes 96% 95% 96%
Emergency Calls Dispatched within 5 minutes 94% 94% 94% Non-Emergency Calls Responded 87,511 104,697 99,827
1. Responded within 30 minutes (Effectiveness) 83% 91% 84% Injury Traffic Collisions 554 553 636
Assigned Hit-and-Run Cases 393 443 431
Assigned Robbery Cases 125 130 166
Assigned Burglary Cases 898 1,110 1,073
Assigned Juvenile Cases 177 265 359
Assigned Economic/Identity Theft Cases 459 301 474
911 Emergency/Public Safety Calls Received 52,325 48,274 46,964 911 Calls Answered within 10 Seconds 99% 99% 99%
Telephone Calls Received 158,253 153,064 183,668
Property & Evidence – Total Items Booked 15,172 12,297 10,553 Animal Control – Calls for Service 2,702 2,792 3,137
Animal Control – Impounds 496 577 700
The Police Department’s performance measures and workload indicators are presented on a calendar year basis. 151 City of Costa Mesa, California
20 Performance Measures/Workload Indicators:
2 021 2022 2023
Calls For Service
F
ire Incidents 222 251 261
EMS & Rescue 10,055 10,746 10,439
Service Calls 530 533 433
False Calls 442 533 682
*
Incidents involving Narcan Administration 350 268 170
P
atient Transport Totals
Advanced life support transports (ALS) 3,352 3,587 3,624 Basic life support transports (BLS) 3,927 4,166 3,929
C
omm. Risk Reduction
P
lan Check Reviews* 9
83 Fire Systems Plans 260 343 0
Architectural Plans 325 482 -
I
nspections
F
ire Prevention System Construction Permit 491 343 447
Sprinklers 290 190 0
Life Safety- Building Permits 318 474 287
Annual Inspections
Fire Prevention Inspections 789 1784 1779
Company Inspections/ Annual Life Safety - - -
Fire permit inspection/issued 672 533 518
F
ire Prevention Intern Program
Ho
urs worked 1,162 2,080 1,040
Re-inspection for compliance 244 601 889
C
ommunity Education Programs - - -
Hands only CPR Events (participants) - 441 352
Station and Engine Tours (participants) 0 135 143
Special Events 14 21 15
Volunteer Hours - CERT 3,672 6,025 5,629
Presentations (participants) 9,500 10,131 9,814
*The Fire and Rescue Department’s performance measures and workload indicators are presented on a calendar year basis required to align with state and national incident reporting guidelines.
*Comm. Risk Reduction wasd combined to Plan Check Review 168City of Costa Mesa, California
fIre and rescue
departMent
21 Performance Measures/Workload Indicators:
F Y 22-23 FY 23-24 FY 24-25
A
ctuals Adopted Proposed
Average wait time for planning is less than N/A 30 minutes 7 minutes Percentage of entitlement applications to Planning Commission (PC) within three months of the date determined complete
N/A 80% N/A
Percentage of entitlement applications for Zoning Administrator (ZA) review within two months of the date determined complete
N/A 80% N/A
Percentage of planchecks are reviewed by the Building Division within 14 days N/A 80% N/A Percentage of community concerns investigated within 5 days N/A 80% N/A Staffing levels m aintained a t a p ercentage gr eater th an N/A 90% N/A Number of land use applications reviewed by the Planning Division 273 100 280 Number of building permits reviewed by the Planning Division 2,083 2,000 2,300 Number of customers assisted by the Building Division at the customer service counter
6,389 8,000 6,500
Number of customers assisted by the Planning Division at the customer service counter
2,392 3,000 3,000
Number of building permits issued 3,063 3,000 2,500
Number of site inspections performed 20,371 32,000 25,000 Number of plan checks performed 2,528 2,000 1,400
Number of community concerns addressed by Code Enforcement N/A 1,200 N/A Number of administrative citations issued N/A 450 N/A
Housing grant funds administered
$1.5m 1.5m $1.5m
Number of housing rehabilitation grants/loans issued 7 10 10 Note: The pr evious P erformance Measur es and W orkload Indicat ors ha ve been r emoved/revised t o r eflect the current Department goals and City Council priorities. In addition, the changes are also reflective of the Department’s current implementation of the City’s new on-line permitting system and the future tracking and reporting abilities anticipated.
186City of Costa Mesa, California
developMent servIces
departMent
22 Performance Measures/Workload Indicators:
FY 2 2-23 FY 23-24 FY 24-25
Actu
als Adopted Proposed
Number of budgeted Capital Improvement Projects completed or in progress in budg eted fisc al yea r
41 51 47
Percent of budgeted building maintenance projects completed 95% 95% 95% Pavement Condition Index (PCI) for streets network 83.5 85 85 Percent of the total number of City trees trimmed 25% 40% 30% Numbers of bulky items removed from City right-of-way 7,028 6,000 7,000 Number of trees planted 150 350 300
Number of facility work requests 1,100 1,450 2,000
Number of call s for serv ice for graffi ti 6,540 6,500 6,500 Number of facility rehabilitation projects completed 10 14 12 Number of traffi c and stre et sig ns main tained 350 300 300 Number of linear feet of lanes repainted 995,000 995,000 995,000 Number of linear feet of roadway rehabilitated 66,000 74,845 77,000 Number of crosswalks repainted/reapplied 15 25 25
Number of lineal feet of red curb repainted 70,000 70,000 70,000 Tons of asphalt applied annually by City forces 144 250 250 Tons of debris removed and diverted from the waterways 1,600 1,600 1,600 Number of Traffi c Sign als Main tained 131 131 131
Number of Schools participating in Walk to School and Bike to School Events
13 13 13
Linear Feet of New and Improved Bicycle Facilities 80,000 40,000 80,000 Number of Radar Speed Signs, Rapid Flashing Beacons (RRFB’s), and Pedestrian Hybr id Bea cons (HAW K’s) Main tained 66 64 68 Number of Planning development reviews conducted 1817 1050 2000 Number of Building Plan checks processed 181 200 200
Number of traffi c con trol pla ns rev iewed 600 300 750 Number of completed resident requests related to transportation 146 200 150 Number of encroachment permits processed by Engineering 850 600 950 209 City of Costa Mesa, California
puBlIc Works
departMent
23