CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
July 2024 Create a hiring incentive & referral program to recruit stellar police officers and public safety dispatchers. City Manager, Police Chief, & HR Manager
Dec 2024 Conduct an organizational assessment of public safety dispatch and Emergency Operations Center (EOC) to ensure consistency with best practices in hiring, staffing, and chain of command.
City Manager, Police
Chief, Fire Chief, & HR
Manager
Mid 2025 Create a long-term planning and replacement/repair of public safety vehicles and apparatus. Police Chief, Fire Chief, & Public Works Director
Fall 2024 Public Safety Communications Center – Complete design for interim facility improvements. Police Chief & Public Works Director
June 2025 Complete Year 5 programs for the IT Strategic Plan, which includes funding for the CAD/RMS Public Safety System Replacement.
Police Chief, Fire Chief, &
IT Director
Fall 2024 Westside Substation – Complete design for facility improvements for the Police Department. Police Chief & Public Works Director
Spring 2025 Fire Station 4 – Complete construction on the regional training facility and begin exploring bond funding for improvements to living quarters
Fire Chief, Public Works
Director, & Finance
Director
Fall 2025 Fire Station 2 – Begin reconstruction efforts by exploring bond funding and begin design and permits.
Fire Chief, Public Works
Director, & Finance
Director
Fall 2024 Initiate the move of the Property and Evidence Warehouse to Airway Ave. for the Police Department. Public Works Director Police Chief
Ongoing Implementation of the City’s Local Road Safety Plan. Public Works Director Fall 2024 Ketchum-Libolt Park – Conclude outreach efforts and begin design efforts for park expansion. Public Works Director Fall 2024 Shalimar Park – Conclude outreach efforts and begin design efforts for park improvements. Public Works Director STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE
QUALITY OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
& TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
CITY OF COSTA MESA
2024 STRATEGIC PLAN
Fall 2024 TeWinkle Park– Rebid the project and select contractor for lake repairs. Public Works Director Fall 2024 Costa Mesa Skate Park – Conclude outreach efforts and begin design efforts. Public Works Director Jan 2025 TeWinkle Athletic Complex – Initiate design and complete scope of work for bidding process. Public Works Director Mid 2025 Lions Park Café – Complete construction of the selected design for café. Public Works Director Late 2024 Fairview Park Master Plan – Provide an update to the City Council regarding the draft plan. Parks & Community Services Director
Aug 2024 Fairview Park – Begin design process for mesa restoration & cultural resource preservation. Parks & Community Services Director
Spring 2025 Fairview Park – Select a consultant for scope and design of pump station & wetlands recirculation system.
Parks & Community
Services Director
Sept 2024 Brentwood Park Improvements – Conduct outreach efforts and complete design process. Public Works Director Ongoing Work with NMUSD to determine level of security required for recently opened school fields moving forward.
Parks & Community
Services Director
Ongoing Conduct ongoing communication and facility management with the Golf Course operator.
Parks & Community
Services Director & Public
Works Director
Ongoing Work with the City’s real property consultant to consider options for acquiring park and green space for Costa Mesa, including the central parts of the City. Deputy City Manager
CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Fall 2024 Utilize social media and non-traditional means to promote the City’s recruitments efforts through increased marketing on Facebook, Instagram, LinkedIn, and other sites.
HR Manager &
Public Information Officer
Fall 2024 Launch the Costa Mesa University Program for all city employees for a fall training curriculum. HR Manager Mid 2024 Finalize the College Summer Internship Program implementation. HR Manager Fall 2024 Complete a demonstration of the employee training management system (NeoGov “LEARN”) to City leadership prior to launching Citywide. HR Manager
Fall 2024 Complete the first phase launch of the employee performance evaluation system (NeoGov “PERFORM”). HR Manager Fall 2024 Explore additional opportunities for mental health and wellness programs and activities for City employees. HR Manager
Late 2024 Work with the City Manager and Police Chief to finalize the hiring incentives for lateral police officers. HR Manager
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN
HIGH-QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Fall 2024 Initiate the Facility Needs and Assessment Study for approximately 20 City-owned facilities. Public Works Director Late 2025 Conduct a Citywide Parks Facilities Assessment for approximately 30 City parks. Parks & Community Services Director
June 2025 Enhance the City’s cybersecurity network by protecting the City from cyber attacks by becoming National Institute of Standards and Technology (NIST) compliant. IT Director Late 2025 Implement Year 5 of the IT Strategic Plan and begin working on the scope for the next 5 Year ITSP for software systems not included in the prior plan and future replacement of existing systems. IT Director Fall 2024 Select consultant for design of active transportation improvements along school routes for the Safe Routes to School Action Plan. Public Works Director
Fall 2024 Complete installation of LED lights at Costa Mesa Tennis Center, TeWinkle Athletic Complex, and Jack Hammett Sports Complex. Public Works Director
Fall 2024 Begin construction of Fairview Road (Fair Dr. to Newport Blvd.) Active Transportation Project. Public Works Director Spring 2025 Complete construction of Adams Ave./Pinecreek Dr. Active Transportation Improvements. Public Works Director Spring 2025 Coordinate design with SCE to begin construction of Adams Avenue Utility Undergrounding. Public Works Director Mid 2025 Initiate design of Fairview Rd./Belfast Ave. Traffic Signal. Public Works Director Mid 2025 Conduct workshops at schools and community events for the Bicycle Safety Education Program. Public Works Director Fall 2025 Complete design, bid opening, and select contractor to begin construction for the Newport Blvd. (Bristol St. to 19th St.) Rehabilitation and Active Transportation Project. Public Works Director
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
July 2024 Present to City Council and Planning Commission land use alternatives for Fairview Developmental Center Specific Plan after community outreach.
Economic & Development
Services Director
Ongoing Coordinate with State Department of General Services, Department of Developmental Services, and CalOES to maximize housing opportunities at the Farview Developmental Center site.
Economic & Development
Services Director
June 2024 Present to City Council final recommendations for the Affordable Housing Ordinance and in-lieu fees. Economic & Development Services Director
Sept 2024
through
Completion
Conduct Citywide visioning for housing development, and make updates to the General Plan and Zoning Code to implement the Housing Element and Measure K.
Economic & Development
Services Director
Late 2024 Present guidelines for a proposed First Time Homebuyer’s Program to the City Council.
Economic & Development
Services Director
Sept 2024 Fully implement the 15 behavioral health beds at the Costa Mesa Bridge Shelter with the $4.2M Orange County Health Care Agency grant.
Assistant City Manager &
Neighborhood
Improvement Manager
Ongoing Monitor status of Travelodge Project Homekey motel conversion and assist with the implementation if awarded.
Assistant City Manager &
Neighborhood
Improvement Manager
Ongoing Provide continued assistance to households and families facing no-fault evictions.
Assistant City Manager &
Neighborhood
Improvement Manager
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE
& INCREASE HOUSING
TO REFLECT
COMMUNITY NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Late 2024 Present to City Council recommended Enterprise Resource Planning (ERP) consultant to award contract and begin ERP implementation.
City Manager, Finance
Director & IT Director
Early 2025 Present FY 2024-2025 Mid-Year Budget Updates and Adjustments to the City Council, as needed. Finance Director Mid 2024 Prepare for annual financial statement audit and work with departments to ensure compliance. Finance Director Ongoing Finalize hiring of critical vacancies in the Finance Department. Finance Director & HR Manager
Ongoing Finish processing outstanding cannabis storefront applications for public hearing review. Economic & Development Services Director
Fall 2024 Present an update to the City Council regarding the Economic Development Strategic Plan. Economic & Development Services Director
Mid 2025 Develop a business retention, expansion, and attraction strategy within the Economic Development Strategic Plan.
Economic & Development
Services Director
Mid 2025 Review cost recovery models across all departments and present results to City Manager. Finance Director Ongoing Explore other sources of revenue to further diversify the City’s existing revenue streams. All Departments Ongoing Consider, in concert with external stakeholders, potential economic opportunities from Olympics-related activities such as hotels, venues, and practice areas in Costa Mesa. City Manager’s Office
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL
SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Fall 2024 Present to City Council the consultant recommended for the Climate Action & Adaptation Plan and a timeline for implementation. City Manager’s Office
Early 2025 Implement state codes relating to sustainable practices for Housing Element implementation. Economic & Development Services Director
Early 2025 Develop a Municipal Sustainable Purchasing Policy.
City Manager’s Office,
Finance Director, &
Purchasing Officer
Fall 2024 Conduct an EV fleet and charging station assessment and install additional City-owned EV charging stations. City Manager’s Office
Jan 2025 Explore additional opportunities for replacing the City’s fleet with alternative energy and electric vehicles.
Public Works Director &
Deputy Public Works
Director
Early 2025 Enhance the City’s Parkway Tree Planting Program and map the City’s Urban Forest. Public Works Director & IT Director
April 2025 Host the City’s 4th Annual Earth Day Festival. City Manager’s Office Early 2025 Procure consultant services to meet National Pollutant Discharge Elimination System (NPDES) requirements. Public Works Director
Early 2025 Provide an update to the City Manager on Year 2 of the Organic Waste Recycling compliance. Public Works Director Ongoing Continue efforts to promote the Green Business Program to Costa Mesa businesses. Economic & Development Services Director
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERNALLY &
EXTERNALLY
CITY OF COSTA MESA
2024 STRATEGIC PLAN
GOALS
STRATEGIC OBJECTIVES
TARGET
DATE TACTIC/OBJECTIVE TEAM LEAD STATUS
DONE ON TRACK REVISED
Ongoing Provide more efficient permitting and entitlement processes for residents and the business community.
Assistant City Manager &
Economic & Development
Services Director
Ongoing Enhance customer service through ongoing development of TESSA capabilities with staff training and online tutorials for users to create a simple, transparent and expedited customer permitting experience.
Economic & Development
Services Director
Fall 2024 Provide the City Council with an update of Year 1 of the TESSA implementation and related challenges and opportunities.
Economic & Development
Services Director
Jan 2025 Provide customer service training across all departments. HR Manager Ongoing Provide proactive communication internally and to the public to improve response times for all calls, emails, and inquiries. All Departments
Oct 2024 Promote collaboration across departments through the deployment of Microsoft Teams and Gatekeepers and assign teams and channels Citywide. IT Director
Spring 2025 Create a webpage that provides a timeline and status of all CIP-related projects to the public. Public Works Director & IT Director
Fall 2024 Develop thorough community outreach and engagement policies and protocols across all departments.
Community Relations
Manager & Public
Information Officer
Spring 2025 Create a plan that lists existing translation efforts and provides opportunities to improve these services. Public Information Officer & City Clerk
Fall 2024 Support voter outreach and engagement for the 2024 General Municipal Election. City Clerk
STRENGTHEN THE PUBLIC’S
SAFETY & IMPROVE THE QUALITY
OF LIFE
RECRUIT & RETAIN HIGH-
QUALITY STAFF
MAINTAIN & ENHANCE
THE CITY'S
INFRASTRUCTURE,
FACILITIES, EQUIPMENT,
AND TECHNOLOGY
DIVERSIFY, STABILIZE &
INCREASE HOUSING TO
REFLECT COMMUNITY
NEEDS
ACHIEVE LONG-TERM
FISCAL SUSTAINABILITY
ADVANCE
ENVIRONMENTAL
SUSTAINABILITY &
CLIMATE RESILIENCY
PROVIDE
OUTSTANDING
CUSTOMER SERVICE,
BOTH INTERALLY &
EXTERNALLY