Performance Measures/Workload Indicators:
F
Y 22-23
Actual
FY 23-24
Proposed
FY 24-25
Adopted
Number of Costa Mesa Minutes episodes produced 78 50 50 Number of Costa Mesa “El Minuto” episodes produced 50 50 50 Number of City Hall Snapshots issued 50 50 50
Number of followers reached through City social media 165,571 75,000 150,000 Number of outgoing mail metered in-house 102,430 100,000 100,000 Number of copies produced by Central Services 965,190 1,000,000 1,000,000 Completed City Council minutes by the following Council meeting 95% 95% 100% Public record requests to the City Clerk responded to within prescribed time
100% 100% 100%
Number of public records requests processed 956 1,171 1,076 Number of do cuments sc anned/imported in to t he La serfiche Electronic Document Imaging System
1,700 24,000 6,400
Number of mi crofiche im ages c onverted to th e La serfiche El ectronic Document Imaging System
1,000,000 630,000 Project
Completed
Employee turnover rate (non-retirements) 4.90% 6.0% 6.00% Percentage of work-related injuries reported to third- party administrator within 24-hour notice of injury
100% 100% 100%
Percentage of cl aims fi led th at a re c losed wi thout l itigation 100% 80% 80% Number of recruitments processed 66 50 50
Number of job applicants processed 5,948 6,750 6,750
Number of be nefit e nrollment a nd be nefit c hanges p rocessed 2,719 1,200 1,200 Number of personnel actions processed 1,308 800 800
Number of letters sent on behalf of the Mayor and City Council 35 75 50 84City of Costa Mesa, California
cIty Manager’s
offIce
Performance Measures/Workload Indicators:
FY 22-23
Actual
FY 23-24
Adopted
FY 24-25
Proposed
Number of Accounts Receivable Invoices 2,500 1,800 1,800 Number of Waitwhile bookings - 1,500 1,800
Number of budget adjustments processed 87 15 100
Number of budget transfers 398 150 450
Number of business license renewal notices sent 11,000 11,000 11,000 Number of business licenses issued or renewed 12,000 12,000 12,000 Number of cash register transactions processed 12,000 10,000 8,000 Number of contracts issued 350 450 450
Number of form 1099s issued 200 220 220
Number of form W-2s issued 867 830 867
Number of journal entries prepared 950 950 950
Number of payroll issued 18,703 17,000 18,876
Number of purchase orders issued 1,700 1,800 1,180
Number of Vendor Payments issued 8,700 7,100 6,233
Years received GFOA Distinguished Budget Award 22 23 24 Years received the ACFR Award 25 26 27
108City of Costa Mesa, California
fInance
departMent
Performance Measures/Workload Indicators:
FY 2
2-23
Actual
FY 23-24
Adopted
FY 24-25
Proposed
Number of program enrollments processed 12,981 8,000 11,000 Number of park permits issued 575 525 525
Number of special event permits processed 54 45 45
Number of hour s perm itted on athl etic fiel ds (al l user grou ps) 54,158 35,000 50,000 Total number of participants served in sports leagues 403,066 n/a 400,000 Number of classes offered and percentage cancelled 455 / 10.5% 400 / 10% 500 / 10% Number of youth served in free city programs 4,170 1,900 4,000 Number of youth served in after-school programs 512 700 600 Number of rides provided to seniors through transportation programs 13,800 8,000 12,000 Number of meals provided to seniors 47,853 36,000 40,000 Number of utility box art projects completed 21 15 15
Number of swim lessons taught 197 525 600
Square yardage of non-native plant removal and habitat enhancement 6,000 6,000 8,000 Fairview Park restoration volunteer service hours 1,000 720 960 Number of facility reservations processed 2,608 2,500 2,500 123 City of Costa Mesa, California
Performance Measures/Workload Indicators:
FY 2 2-23 FY 23-24
Actu
al Adopted
Number of computers and monitors maintained 2,786 1,744 Number of forms and Help Desk Requests resolved 2,828 2,280 Number of mobile devices and laptops 670 700
Number of servers maintained 106 204
Number of miscellaneous devices maintained 329 127
Number of printers maintained 542 226
Number of City developed software applications 7 7
Number of vendor software applications maintained* 360 360 *It is difficult to dete rmine the exa ct num ber of vendo r soft ware app lications main tained as each depa rtment has dif ferent req uirements. 135 City of Costa Mesa, California
Performance Measures/Workload Indicators:
20 21 2022 2023
Part 1 Crimes 4,410 4,516 3,632
Part 2 Crimes 7,963 7,095 6,231
Calls for Service 132,610 131,411 126,946
Reports Taken and Processed 22,135 20,050 18,270
Arrests (Felony and Misdemeanor) 7,821 6,917 5,792
Citations Issued (Infractions) 7,764 9,560 8,311
Adult Bookings 7,751 5,046 4,511
Emergency Calls Responded 1,027 1,248 954
Emergency Calls Arrived within 5 minutes N/A N/A 80%
Emergency Calls Arrived within 15 minutes 96% 95% 96%
Emergency Calls Dispatched within 5 minutes 94% 94% 94% Non-Emergency Calls Responded 87,511 104,697 99,827
1. Responded within 30 minutes (Effectiveness) 83% 91% 84% Injury Traffic Collisions 554 553 636
Assigned Hit-and-Run Cases 393 443 431
Assigned Robbery Cases 125 130 166
Assigned Burglary Cases 898 1,110 1,073
Assigned Juvenile Cases 177 265 359
Assigned Economic/Identity Theft Cases 459 301 474
911 Emergency/Public Safety Calls Received 52,325 48,274 46,964 911 Calls Answered within 10 Seconds 99% 99% 99%
Telephone Calls Received 158,253 153,064 183,668
Property & Evidence – Total Items Booked 15,172 12,297 10,553 Animal Control – Calls for Service 2,702 2,792 3,137
Animal Control – Impounds 496 577 700
The Police Department’s performance measures and workload indicators are presented on a calendar year basis. 151 City of Costa Mesa, California
Performance Measures/Workload Indicators:
2 021 2022 2023
Calls For Service
F
ire Incidents 222 251 261
EMS & Rescue 10,055 10,746 10,439
Service Calls 530 533 433
False Calls 442 533 682
*
Incidents involving Narcan Administration 350 268 170
P
atient Transport Totals
Advanced life support transports (ALS) 3,352 3,587 3,624 Basic life support transports (BLS) 3,927 4,166 3,929
C
omm. Risk Reduction
P
lan Check Reviews* 9
83 Fire Systems Plans 260 343 0
Architectural Plans 325 482 -
I
nspections
F
ire Prevention System Construction Permit 491 343 447
Sprinklers 290 190 0
Life Safety- Building Permits 318 474 287
Annual Inspections
Fire Prevention Inspections 789 1784 1779
Company Inspections/ Annual Life Safety - - -
Fire permit inspection/issued 672 533 518
F
ire Prevention Intern Program
Ho
urs worked 1,162 2,080 1,040
Re-inspection for compliance 244 601 889
C
ommunity Education Programs - - -
Hands only CPR Events (participants) - 441 352
Station and Engine Tours (participants) 0 135 143
Special Events 14 21 15
Volunteer Hours - CERT 3,672 6,025 5,629
Presentations (participants) 9,500 10,131 9,814
*The Fire and Rescue Department’s performance measures and workload indicators are presented on a calendar year basis required to align with state and national incident reporting guidelines.
*Comm. Risk Reduction wasd combined to Plan Check Review 168City of Costa Mesa, California
fIre and rescue
departMent
Performance Measures/Workload Indicators:
F Y 22-23 FY 23-24 FY 24-25
A
ctuals Adopted Proposed
Average wait time for planning is less than N/A 30 minutes 7 minutes Percentage of entitlement applications to Planning Commission (PC) within three months of the date determined complete
N/A 80% N/A
Percentage of entitlement applications for Zoning Administrator (ZA) review within two months of the date determined complete
N/A 80% N/A
Percentage of planchecks are reviewed by the Building Division within 14 days N/A 80% N/A Percentage of community concerns investigated within 5 days N/A 80% N/A Staffing levels m aintained a t a p ercentage gr eater th an N/A 90% N/A Number of land use applications reviewed by the Planning Division 273 100 280 Number of building permits reviewed by the Planning Division 2,083 2,000 2,300 Number of customers assisted by the Building Division at the customer service counter
6,389 8,000 6,500
Number of customers assisted by the Planning Division at the customer service counter
2,392 3,000 3,000
Number of building permits issued 3,063 3,000 2,500
Number of site inspections performed 20,371 32,000 25,000 Number of plan checks performed 2,528 2,000 1,400
Number of community concerns addressed by Code Enforcement N/A 1,200 N/A Number of administrative citations issued N/A 450 N/A
Housing grant funds administered
$1.5m 1.5m $1.5m
Number of housing rehabilitation grants/loans issued 7 10 10 Note: The pr evious P erformance Measur es and W orkload Indicat ors ha ve been r emoved/revised t o r eflect the current Department goals and City Council priorities. In addition, the changes are also reflective of the Department’s current implementation of the City’s new on-line permitting system and the future tracking and reporting abilities anticipated.
186City of Costa Mesa, California
developMent servIces
departMent
Performance Measures/Workload Indicators:
FY 2 2-23 FY 23-24 FY 24-25
Actu
als Adopted Proposed
Number of budgeted Capital Improvement Projects completed or in progress in budg eted fisc al yea r
41 51 47
Percent of budgeted building maintenance projects completed 95% 95% 95% Pavement Condition Index (PCI) for streets network 83.5 85 85 Percent of the total number of City trees trimmed 25% 40% 30% Numbers of bulky items removed from City right-of-way 7,028 6,000 7,000 Number of trees planted 150 350 300
Number of facility work requests 1,100 1,450 2,000
Number of call s for serv ice for graffi ti 6,540 6,500 6,500 Number of facility rehabilitation projects completed 10 14 12 Number of traffi c and stre et sig ns main tained 350 300 300 Number of linear feet of lanes repainted 995,000 995,000 995,000 Number of linear feet of roadway rehabilitated 66,000 74,845 77,000 Number of crosswalks repainted/reapplied 15 25 25
Number of lineal feet of red curb repainted 70,000 70,000 70,000 Tons of asphalt applied annually by City forces 144 250 250 Tons of debris removed and diverted from the waterways 1,600 1,600 1,600 Number of Traffi c Sign als Main tained 131 131 131
Number of Schools participating in Walk to School and Bike to School Events
13 13 13
Linear Feet of New and Improved Bicycle Facilities 80,000 40,000 80,000 Number of Radar Speed Signs, Rapid Flashing Beacons (RRFB’s), and Pedestrian Hybr id Bea cons (HAW K’s) Main tained 66 64 68 Number of Planning development reviews conducted 1817 1050 2000 Number of Building Plan checks processed 181 200 200
Number of traffi c con trol pla ns rev iewed 600 300 750 Number of completed resident requests related to transportation 146 200 150 Number of encroachment permits processed by Engineering 850 600 950 209 City of Costa Mesa, California
puBlIc Works
departMent