KLH Consulting, Inc.
2324 Bethards Drive
Santa Rosa, CA 95405
DataWatch Standard Agreement City of Cotati
Damien O'Bid | August 1, 2022
Prepared By: Stephanie Garzoli
Confidential | KLH Consulting 2 of 11
INTRODUCTION
KLH Consulting, Inc. is pleased to present this proposed DataWatch Service Agreement (hereinafter referred to as the “Agreement”) to City of Cotati (hereinafter referred to as “Customer”). The purpose of this Agreement is to detail the objectives, procedures, identification of responsibilities, and estimated fees as they pertain to services being proposed by KLH.
DataWatch is designed to maintain, monitor, and secure Customer’s critical network infrastructure components that if left unmaintained, underperforming or inoperable, will ultimately affect a Customer’s ability to conduct business.
DataWatch includes tailored services in these areas.
MONITORING, MAINTENANCE & SYSTEM ADMINISTRATION
Monitoring
DataWatch actively monitors critical devices and services and will generate notifications when network events occur outside normal parameters. Active monitoring of critical network components can dramatically reduce or eliminate computing problems while maximizing the speed, performance, and stability of your network.
Network monitoring will be performed 24x7 via an installed device software agent and/or a KLHprovided Windows network monitor (called a “probe”). The agents/probes are configured to monitor specific network parameters to detect and report problems before they escalate to system downtime, data loss or expensive repair issues. Some of the items that can be monitored include:
• Server and Workstation operation and performance
• Hardware integrity
• Storage space
• Data backup job success
• Firewall status and security (for available technologies) • VPN tunnels (for available technologies)
• Anti-virus protection (for available technologies)
DataWatch
Account
Management
Oversight
Monitoring,
Maintenance,
& System
Administration
Issue
Support
(Customer
Response
Center &
Onsite)
Security
(Anti-Spam &
Anti-Virus)
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• Uninterruptible Power Supply (UPS) monitoring
The quantity and type of devices proposed to be monitored on Customer’s network are identified in the Cost Proposal section. Any changes to network devices to be monitored will be reviewed and approved by Customer’s management prior to implementation of service and will be subject to any manufacturer-imposed limitations.
Maintenance and System Administration
The DataWatch team maintains specified network devices and applies software patches and security updates, clears temp files, defragments disks, tests backup operation, and optimizes hardware configurations.
System maintenance includes both hardware and software components and will be performed remotely, on a monthly basis, unless otherwise stated in the Cost Proposal section.
KLH will perform monthly Remote Server/Infrastructure Maintenance including:
• Install approved Microsoft Critical Updates and Patches • Scan and detect Malware (as required)
• Review automated virus definition update process
• Remove temp files on servers
• Review and update firewall access policies
• Apply proper firmware updates and patches to firewalls, routers and switches • Check the health of peripherals, such as UPS(s)
• Review hard drive space, memory, and CPU utilization for failure or problems and optimize configuration
• Ensure backups are running properly without errors and perform a test file restore • Update third-party plug-ins and utilities (such as Adobe Reader, Java, Shockwave, etc.) • Apply proactive scripts to auto heal known issues and to address pre-failure trends • Apply policy scripts to assure KLH best practice standards (when reviewed and approved by Customer)
KLH will perform monthly Remote Workstation Maintenance including:
• Install approved Microsoft Critical Updates and Patches • Check for Virus definitions, history, and quarantine (1-3 times per week) • Defragment hard drives on Windows Operating Systems
KLH will perform ongoing system administration & tuning as required throughout the month to maintain performance levels consistent with current operations.
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ISSUE SUPPORT
KLH Consulting will provide support services to Customer through a phone-based Help Desk and remote or onsite support for server or desktop issues as needed. KLH will assign and maintain a team of qualified consultants for the Customer’s network environment.
Customer will have access to KLH’s Consultants during normal business hours - Monday through Friday from 8:00 AM to 5:00 PM (excluding holidays) by dialing 707.575.9986, via email or through your customer portal (more details available upon request).
Help Desk
Customer may receive phone support and assistance to resolve IT problems they are experiencing by dialing 707.575.9986. This is the first point of contact for Customer for all IT issues. Access to Support Specialists is included as part of the monthly fee listed in this proposal.
The Support Specialists assist with general network questions & troubleshooting, printing, virus detection, new user setup, and Microsoft Operating System or Microsoft Office issues and Microsoft Office 365 issues. If a user’s issue cannot be resolved within the first 30-minutes, the ticket may be escalated to the Account Specialist assigned to Customer’s account if required.
Service Level Targets
The Help Desk service level targets during normal business hours are:
• Response to issues reported by phone, email or via portal within 1 hour Remote/Onsite Support
KLH Consultants are available upon Customer’s request to resolve issues escalated from the Help Desk, through alerts and issues discovered as part of the Maintenance and Monitoring service, or break/fix issues. Customer’s ticket will be assigned a severity and priority code before being escalating to dispatch for scheduling.
Rates
Based on the issue, a Consultant will be deployed to resolve issues either remotely or onsite.
Minimum support times, travel time plus mileage will apply. Services will be billed at KLH’s then current bill rates.
* Note: Travel is billed at 50% of the hourly rate. Mileage is billed at current IRS rates.
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After-Hours Emergency Support
After-hours emergency support is defined as technical assistance performed either onsite or via remote network access to address a user’s issue and/or a server or network problem outside of KLH Consulting’s normal business hours (see above). Each incident must be approved by a duly authorized Customer representative. Minimum support times, travel time plus mileage (as appropriate) and premium rates apply (see below).
To receive support outside normal business hours, Customer must call our after-hours service line at 707.571.7012 and ask that our on-call consultant contact you.
Type Time (hours) Rate/hour
Remote
Support
Minimum 1 hour per incident.
Additional time is charged in 15 minute
increments
Time & ½ *
Onsite
Support
Minimum 4 hours per incident.
Additional time is charged in 15 minute
increments (including travel time)
Double Time *
* Based on current hourly rates
KLH will follow the conditions below when calculating time spent on Customer’s after-hours ticket. • Prior to using this service Customer must identity the individuals authorized to approve emergency support.
• Clock starts when the Customer authorizes KLH to act. • Mileage to Customer premises is computed round-trip.
• An incident is defined as a single technical issue that results in a request for after-hours emergency support.
ACCOUNT MANAGEMENT OVERSIGHT
The goal of DataWatch is to not only provide a lower-cost means to perform routine monitoring, maintenance, backup and security functions, but to also transfer in part management and oversight of Customer’s IT network to KLH to enable Customer to focus on its’ business while KLH takes care of the network. KLH will assign an Account Manager to oversee your account. This individual will be your primary point of contact and will work with the KLH technical team assigned to your account to:
• Assure that KLH understands Customer business requirements and provides appropriate IT services and solutions to support those requirements • Rollout the managed service offerings anticipated herein • Conduct routinely scheduled DataWatch meetings, as more fully described below, to develop IT strategies and plans to support Customer’s business • Create project plans, coordinate project delivery and the successful completion of projects as outlined in Statements of Work and/or quotes
• Prepare annual IT budget recommendations including renewals, recurring costs, and project estimates
• Assure that KLH creates and maintains documentation of the current network state DataWatch Service Agreement
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• Evaluate Customer’s Customer Response Center tickets to evaluate cause and trends and to suggest possible solutions
• Assure Service Level Targets are being met
• Perform routine audits of systems and software to maintain current performance levels • Prepare change management documentation and manage system change process to minimize risk associated with network changes
• Respond to technical queries and advise Customer’s internal IT management as needed • Day-to-day management of the Customer network, data, email, desktops and phones DataWatch Meetings
The Account Manager will conduct scheduled DataWatch meetings with Customer to:
• Discuss Customer’s business initiatives, facilities changes, departmental changes, pending moves, and other changes affecting Customer business
• Facilitate IT planning and to identify opportunities for IT to positively impact Customer business objectives
• Introduce new technologies and network trends to move Customer forward in its objectives
• Identify and prioritize ongoing and future projects
• Review agreed upon long-term IT objectives and progress toward objectives • Provide status updates on mid and short-term projects and initiatives • Review network performance trends reported by KLH and discuss any recommendations that require Customer review and approval
• Review network health and assess trends in performance. Provide information on steps KLH is taking to reduce incidents, and discuss any recommendations that require Customer review and approval
• Review reports as necessary to illustrate overall performance and availability of the network based on data collected from monitored devices. Reports will include metrics associated with servers (i.e., CPU utilization, memory utilization and disk space utilization) and can also provide an understanding of bandwidth available for network traffic
ENHANCED NETWORK SECURITY
Customer’s need for enhanced Network Security Services will be evaluated. Should such services, which include: data loss prevention (DLP); intrusion prevention and detection (IPS/IDS), threat emulation, threat extraction and application management be advisable, KLH will recommend such to Customer and provide an agreement for these additional services.
Anti-Spam Solution
The hosted anti-spam service will reduce spam and protect against many unwanted attachments which may introduce viruses, spyware, phishing schemes, identity theft, and other dangerous or undesirable content. This service provides a layer of protection of email against possible attacks. As an added benefit, mail is provided via a portal should Microsoft Office 365 be unavailable.
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Endpoint Protection Solution
Endpoint Detection and Response (EDR) offers attack remediation, cleaning all artifacts of a malicious attempt, including registry, scheduled tasks and more, while Rollback Revert returns an endpoint its pre-infected state. Upon detection, EDR can immediately stop lateral threat spread cold by disconnecting the infected endpoint from the network while still maintaining the agent’s connection to the management console.
Multi Factor Authentication
Multi-factor authentication is an electronic authentication method in which a user is granted access to a network, application or web based software only after successfully presenting two or more pieces of evidence to an authentication mechanism.
Phish Testing
Monthly phish tests will be set up and delivered to users to provide training regarding phish attempts. For users who act on “phishes”, access to training is provided.
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PROPOSED FEES
The proposed DataWatch fees below are “best estimates” based on the information KLH has received from Customer. All future program requirements are subject to change. If upon KLH accessing the Customer’s network, KLH discovers additional devices with unsupported operating systems or that the network does not conforming to best IT practices, KLH will advise customer of additional required services and costs. Any DataWatch modifications will be proposed to Customer and require Customer approval.
The above fees do not include fees for projects, Moves, Adds & Changes (MACs) or scheduled onsite support beyond the hours specified above. These additional services are available on a Time and Materials basis and will be quoted and approved by Customer prior to commencement of work.
Program Scope
MAINTENANCE
Devices Quantity Devices Quantity
Servers 10 Servers - Monthly 10
Workstations 47 Workstations 47
Firewall 0
Switches 10
UPS 8
SAN 1 IT Meetings
Router 3 Quarterly 1
WAP 8 Monthly 0
Misc. Devices 20
SCHEDULED SUPPORT
Consultant Level Hours Calls per Month Included 32
Senior Consultant 0 First 30 mins is included at L1, anything over Networt Consultant 0 30 mins or escalated to L2; bill rates will apply Desktop Consultant 10
PROTECT - BACKUP SECURITY
Service Size Protection Level Quantity
KLH Onsite & Offsite Backup 0 Mailbox Spam Filter 65
Backup size: not included Device Anti-Virus 56
Hosted Disaster Recovery 0 EDR 1
Backup size: not included Laptop Encryption 0
Email Encryption 0
Two Factor Authentication 57
MONTHLY FEES
Fee Acceptance
DataWatch $4,923.00 (Initials)
Scheduled Support $1,300.00 (Initials)
Hosted Services (MS 365) $645.50 (Initials)
Total $6,868.50
MONITORING
HELP DESK SUPPORT L1
ACCOUNT MANAGMENT OVERSIGHT
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KLH STANDARD TERMS AND CONDITIONS
Payment Terms
DataWatch services will be billed on a monthly basis. Invoices will be sent to Customer mid-month for the following month’s service and are due on a Net 10 day basis. Customer will setup an EFT payment to be processed by the 30th of each month for the following month’s service.
KLH reserves the right to adjust the monthly fee on a monthly basis if additional equipment or users are added to the network.
Customer shall pay to KLH the Proposed Fees as part of the Agreement on the Effective Date or as set forth in the Agreement. Customer shall pay any fees for additional services quoted and approved beyond those ordered at the time this Agreement is entered into, within ten (10) days of the applicable KLH invoice date.
Hardware, Software & Renewals will be billed upon approval of quotes and will be due upon receipt.
If Customer does not object to charges on any invoice within 5 business days, that invoice will be deemed accepted by Customer. KLH reserves the right to charge a service fee of 1.5% per month on late payments.
Ownership
KLH shall retain all rights of ownership for all associated Software used to deliver remote monitoring and maintenance, anti-virus, anti-spam, and remote support services as outlined in this proposal. All copyrights and other intellectual property rights are vested in the associated Software. Customer acknowledges and agrees that it is acquiring only the right to use the associated Software during the term of the Agreement. Customer shall not, and shall not have others, modify, customize, reverse engineer, reverse assemble or reverse compile associated Software.
KLH reserves the right to add, modify or change any associated Software used to deliver services listed in this proposal to maintain the same original service or any service improvements.
Non-Solicitation
Customer, and any subsidiaries thereof, agrees that it will not at any time during the period of this agreement and for two years thereafter, solicit, divert or hire any person who was, is, or becomes an employee KLH Consulting, Inc., or induce or attempt to influence any KLH employee to terminate his or her employment with KLH. Customer acknowledges that KLH recruits, trains and contracts with its employees and others and that this is a costly and timeconsuming endeavor. Customer agrees that if this covenant is violated, Customer will pay, within 30 days of violation, the sum equivalent to 75% percent of the employee’s annual compensation. Included in the compensation calculation will be salary, bonuses and any profit share contributions for the employee in the 12-month period prior to the violation of this covenant. The Parties agree that this sum accurately reflects the reasonable value of the time and costs in recruiting and training said employees.
Warranty and Limitation of Liability
The sole warranty is the warranty provided by KLH that its services supporting the DataWatch program shall substantially comply with any standard specifications provided in writing by KLH.
Customer's sole and exclusive remedy, and KLH and its third-party providers entire liability under this Agreement shall be limited to the following: (i) KLH and its third-party providers shall use reasonable commercial efforts to correct any substantial non-compliance with the above warranty; (ii) if such non-compliance cannot be corrected after using commercially reasonable efforts, Customer may terminate the Agreement and receive a refund of any amounts paid since the time the non-compliance was reported to KLH in writing.
KLH MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, REGARDING THE DATAWATCH SERVICE, OR
PROVIDED SOFTWARE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES IT HAS RELIED ON NO WARRANTIES WITH RESPECT TO THE DATAWATCH SERVICE OR PROVIDED SOFTWARE IN ENTERING INTO THIS AGREEMENT.
IN NO EVENT WILL KLH BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL OR INCIDENTAL DAMAGES ARISING FROM OR RELATING TO THE AGREEMENT. IN NO EVENT SHALL KLH’S TOTAL CUMULATIVE
LIABILITY IN CONNECTION WITH THE AGREEMENT EXCEED THE AMOUNT OF FEES AND AMOUNTS PAID BY CUSTOMER WITHIN THE PAST 30 DAYS UNDER THIS AGREEMENT. CUSTOMER ACKNOWLEDGES THAT THE DataWatch Service Agreement
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AMOUNTS PAID UNDER THE AGREEMENT REFLECT THE ALLOCATION OF RISK SET FORTH IN THE AGREEMENT AND THAT KLH WOULD NOT ENTER INTO THE AGREEMENT WITHOUT THESE LIMITATIONS ON ITS LIABILITY.
Dispute Resolution
Except as provided below, any and all disputes arising from or relating to the subject matter of this Agreement or any interpretation of the Agreement shall be settled by binding arbitration in accordance with the rules then in effect of the American Arbitration Association or Judicial Arbitration and Mediation Services. Judgment upon the award rendered by way of such arbitration may be entered in any court having jurisdiction thereof. Costs of arbitration (including reasonable attorneys’ fees to the prevailing party (if any)) shall be made a part of the arbitrator’s award. The arbitration will take place in Santa Rosa, California. Notwithstanding the foregoing, the parties retain the right to obtain injunctive relief from a court specified below.
Force Majeure
Neither Party shall be held liable for any damages or penalty for delay in the performance of its obligations hereunder (other than Customer’s obligation to make payments under the Agreement) when such delay is due to the elements, acts of God or other causes beyond its reasonable control.
Proprietary Notice & Non-Disclosure Statement
Information contained in this Agreement is provided under an exclusive, perpetual non-disclosure agreement and cannot be copied, transmitted, excerpted, or otherwise communicated to anyone without the prior written consent of KLH.
This Agreement contains proprietary and trade secret information. All data furnished in connection with this package is intended for use in evaluating potential business opportunities with KLH Consulting and is considered proprietary information.
Intended recipients of this document shall have the right to duplicate, use, or disclose the data contained herein to the extent necessary to perform their duties in the interest of formulating a business relationship with KLH Consulting, but may not use this information as the basis to obtain competitive quotes from other vendors.
These restrictions do not limit the right to use information contained herein if said data is obtained from another source, without restriction. These restrictions apply to all media comprising this service.
Cooperation
KLH shall use best efforts in the performance of the obligations under this Agreement. Customer shall provide such access to its information and property as may be reasonably required in order to permit KLH to perform their obligations hereunder and shall in no way impede KLH’s ability to perform its obligations as outlined in the Service Agreement in an efficient and professional manner. KLH shall cooperate with the Customer’s personnel, shall not interfere with the conduct of the Customer’s business and shall observe all rules, regulations and security requirements of the Customer concerning the safety of persons and property.
Term and Termination
This Agreement begins with an annual commitment and shall automatically renew for annual terms, unless either party notifies the other with a minimum of 90-days written notice of termination.
Either Party may terminate this Agreement upon the occurrence of a material breach of a material provision of this Agreement (other than a failure to pay) if such breach is not cured within 30-days of written notice.
In the event of a failure by Customer to comply with its payment obligations, KLH may terminate this Agreement and the licenses granted hereunder upon 5-day notice of breach and Customer’s failure to pay all amounts due and outstanding.
Upon termination, Customer shall promptly pay any amounts due and remaining for the period of the Agreement owing to KLH and allow KLH access to Customer systems to uninstall provided Hardware and/or Software at Customer’s expense.
Customer agrees that if it were to fail to timely return all provided Software the resulting damages to KLH would be difficult to ascertain. Customer therefore agrees that Customer shall pay as liquidated damages to KLH without further proof of damages, the amount equal to 6 months of fees payable under this Agreement if Customer fails to return all provided Software and Hardware within thirty days of termination of this Agreement. Regardless of whether Customer pays such liquidated damages, KLH shall maintain all rights of ownership with regard to all provided Software and Hardware and shall be entitled to seek injunctive relief without the need to post a bond.
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ACCEPTANCE
THIS PROPOSED DATAWATCH SERVICE AGREEMENT, INCLUDING THE ATTACHED KLH STANDARD TERMS AND
CONDITIONS, CONSTITUTES THE COMPLETE AND EXCLUSIVE UNDERSTANDING OF THE PARTIES, AND SUPERSEDES
ALL PRIOR SALES PROPOSALS, NEGOTIATIONS, AGREEMENTS AND OTHER REPRESENTATIONS OR COMMUNICATIONS, WHETHER ORAL OR WRITTEN. IF THERE IS ANY CONFLICT BETWEEN THE TERMS AND
CONDITIONS OF ANY OTHER PURCHASE OR SALES DOCUMENT AND THE ATTACHED STANDARD TERMS AND CONDITIONS OF THE AGREEMENT, THIS AGREEMENT SHALL CONTROL. THE AGREEMENT MAY BE MODIFIED, REPLACED OR RESCINDED ONLY IN WRITING SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF EACH PARTY.
IN WITNESS WHEREOF, by signing and dating below, an authorized representative of KLH and Customer has executed this Agreement in duplicate originals and hereby accepts the Terms and Conditions presented herein beginning on .
KLH CONSULTING, INC. CITY OF COTATI
Address: 2324 Bethards Drive
Santa Rosa, CA 95405
Address: 201 W. Sierra Avenue
Cotati, CA 94931
By: By:
Name: Soni Lampert Name: Damien O'Bid
Title: CEO Title: City Manager
Date: Date:
KLH Consulting, Inc.
2324 Bethards Drive
Santa Rosa, CA 95405
FY 2023 Software & Warranties
Fiscal Year 7/1/22 ‐ 6/30/23
*Prices are estimates only
City of Cotati
Renewals - Other Software & Warrantie Each Expiration Qty Total Notes Cisco SMARTnet - 1 Year Extended Service - Service - 8 x 5 Next Business Day -Maintenance - Physical Service(Next Business Day)Spare Router | SN FJC2109L0MB 111.83 $ 8/1/2022 1 111.83 $ Cisco SMARTnet Extended Service - Service - 8 x 5 Next Business Day - Exchange - Physical ServiceSN: DNI202001GY $ 8/1/2022 1 297.60 $ 297.60 Veeam Annual Basic Maintenance Renewal - Veeam Backup & Replication Standard for VMware - 12 x 5 - Maintenance - Electronic Service - 1 Year 241.56 $ 8/29/2022 4 966.24 $ Main Host Server (Deployed 9/2017)_ESXi Host | SN: MXQ72600NG HP CAREPACK 1YR 24X7 DL38X FC SVC SBY 2,092.80 $ 9/3/2022 1 $ 2,092.80 _
COC-Veeam 1 | SN: MXQ41404TV (Deployed 5/201
- Server on Proposed Project pg. - Remove if replaced Server Warranty Renewal HPE Foundation Care 24x7 wDMR SVC - 3 yr 2,524.80 $ 9/4/2022 1 2,524.80 $ Adobe Acrobat ProEnd-users: Ashley, Katie, Brittany, & Lauren 254.85 $ 11/3/2022 4 1,019.40 $ DigiCert Standard DV SSL Certificate for - 1-yr; includes 1 name. Remote.CotatiCity.org $ 2/19/2023 1 281.25 281.25 $ (5) City Hall Scanner/Camera WarrantyACCC8EA918E3 / ACCC8EA91742 / ACCC8EA7A714 / ACCC8EA7A7A3 / ACCC8EA91975 TBD 6/4/2023 5 TBD Devices w/5-Yr Support Purchased June 2018 - DDDO102941 **_Cisco SG350-28P-K9 Switch | SN: DNI240805JQ
Cisco SMARTnet - 3 Year Extended Service - Service - 8 x 5 Next Business Day - Exchange - Parts - Physical, Electronic Service $ 7/10/2023 1 281.25 281.25 $ **_Ruckus R500 Community Room | SN: 161702012015
1 x Ruckus Wireless Partner Premium Support - 3 Year Extended Service (Renewal) - Service - Service Depot - Exchange - Parts - Physical Service $ 9/12/2023 1 169.75 169.75 $ Veeam Annual Basic Maintenance Renewal - Veeam Backup & Replication Standard for VMware - 12 x 5 - Maintenance - Electronic Service - 1 Year $ 9/21/2023 1 251.06 251.06 $ Total $ 7,995.98
FY 2023: 7/1/22 - 6/30/23 Estimates Total $ 7,995.98
Printed: 8/1/2022 Page 1 of 2
FY 2023 Proposed Projects
Fiscal Year 7/1/22 ‐ 6/30/23
*Prices are estimates only
City of Cotati
Proposed Projects
Estimated
Labor
Est. Hardware
& Software
Recurring
Costs/Fees Project Total Timeframe Quote # Notes
Replace Switch - To be replaced with SCADA Project **_Scada yard switch See SCADA Bid See SCADA Bid See SCADA Bid Q2 Purchased November 2014 Replace Router - To be replaced with SCADA Project **_Scada yard ASA 5505 Router See SCADA Bid See SCADA Bid See SCADA Bid Q2 Purchased Jan 2013 CH-AS-07 (Video Computer) - Win7 O/SSN: 2UA5241VKV $ 2,400.00 625.00 $ 3,025.00 $ *Purchased 6/2015* KLH to review replacement with Vendor* SW in use Blackmagic Desing / Datavideo / Cyberlink / etc.
Replacement UPS - UPS 6000**_APC UPS 6000 | SN QS1410270068 900.00 $ 6,000.00 $ 6,900.00 $ Q4 Upon
Request Purchased - May 2014
Replacement Router - PD Router - 8yrs in useReplace - Cisco 1921 Police Dept. Router With Cisco ISR 4431 SEC/K9 Router $ 15,400.00 1,665.00 $ 17,065.00 $ Q4 Upon
Request
Purchased - June 2014 KLH to provide quote
2911 Cisco Router City Hall - 8yrs in usePotential replace Router with Firewall $ 5,100.00 1,750.00 $ 6,850.00 $ Q4 Upon
Request
KLH to provide quotePotential Canidates TZ470 or NSA2650 (8) Replacement Switches - PD, City Hall, Stage, AV48 Port SG300-52MP PD Rack 1 Switch (L2)48 Port SG300-52MP PD Rack 2 Switch (L2)48 Port SG300-52MP Building Office Switch (L2)48 Port SG300-52MP Behind Stage Switch (L2)24 Port Catalyst 2960S Server Rack Switch (L3)24 Port AV Switch Switch 8 Port SG200-08 PD $ 16,500.00 4,440.00 $ 20,940.00 $ TBD Upon
Request
Due to supply chain - this project is place holder est. Final replacment Make/Model TBD as approval date becomes nearPotential New Switch Model replacement canidates = CBS350-48FP-4GCBS350-24FP-4G CBS350-8T-E-2G (3) Proactive UPS Battery Replacements **_Smart-UPS 1500 | SN: AS2018142946 **_UPS APC PD | SN 3S1739X00920 **_UPS APC PD #2 | SN 3S1739X00914 $ 1,500.00 420.00 $ 1,920.00 $ TBD Upon
Request
Purchased - July 2017 Purchased - April 2108 (2)
Veeam / Backup Server Replace due to age $ 20,000.00 3,200.00 $ 23,200.00 $ TBD Upon
Request
Place holder cost
Reivew possible Cloud Hosted Service One Time Setup $3500 / Monthly $1K (6) Replacement Desktop workstations $ 10,500.00 3,240.00 $ 13,740.00 $ TBD Upon
Request See PC & LT Replacement worksheet
(1) Replacement Laptop workstation $ 2,300.00 540.00 $ 2,840.00 $ TBD Upon
Request COC-LT-215770 / 5CG75212CX / cscott
$ 79 16,780.00 $ - ,700.00 $ 96 $ ,480.00
FY2023: 7/1/22 - 6/30/23Project Estimates Total $ 96,480.00 Printed: 8/1/2022 Page 2 of 2