Cudahy City Council
December 3, 2024

6.11 ATTORNEYS’ FEES: If either Party commences an action against the other Party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing Party in such litigation shall be entitled to have and recover from the losing Party reasonable attorneys’ fees and all other costs of such action.

6.12 SUCCESSORS AND ASSIGNS: This Agreement shall be binding on the successors and assigns of the Parties.

6.13 NO THIRD PARTY BENEFIT: There are no intended third party beneficiaries of any right or obligation assumed by the Parties. All rights and benefits under this Agreement inure exclusively to the Parties.

6.14 CONSTRUCTION OF AGREEMENT: This Agreement shall not be construed in favor of, or against, either Party but shall be construed as if the Parties prepared this Agreement together through a process of negotiation and with the advice of their respective attorneys.

6.15 SEVERABILITY: If any portion of this Agreement is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

6.16 AMENDMENT; MODIFICATION: No amendment, modification or supplement of this Agreement shall be valid or binding unless executed in writing and signed by both Parties, subject to CITY approval. The requirement for written amendments, modifications or supplements cannot be waived and any attempted waiver shall be void and invalid.

6.17 CAPTIONS: The captions of the various articles, sections and paragraphs are for convenience and ease of reference only, and do not define, limits, augment, or describe the scope, content, or intent of this Agreement.

6.18 INCONSISTENCIES OR CONFLICTS: In the event of any conflict or inconsistency between the provisions of this Agreement and any of the exhibits attached hereto, the provisions of this Agreement shall control.

6.19 ENTIRE AGREEMENT: This Agreement including all attached exhibits is the entire, complete, final and exclusive expression of the Parties with respect to the matters addressed herein and supersedes all other agreements or understandings, whether oral or written, or entered into between CITY and CONSULTANT prior to the execution of this Agreement. No statements, representations or other agreements, whether oral or written, made by any Party which are not embodied herein shall be valid or binding. No amendment, modification or supplement to this Agreement shall be valid and binding unless in writing and duly executed by the Parties pursuant to Section 6.15, above.

6.20 COUNTERPARTS: .This Agreement shall be executed in three (3) original counterparts each of which shall be of equal force and effect. No handwritten or typewritten amendment, modification or supplement to any one counterparts shall be valid or binding unless made to all three counterparts in conformity with Section 6.16, above. One fully executed original counterpart shall be delivered to CONSULTANT and the remaining two original counterparts shall be retained by CITY.

IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed the day and year first appearing in this Agreement, above.

CITY OF CUDAHY:

By:______________________________
Alfonso Noyola, City Manager
Date:_____________________________

CONSULTANT NAME:

By:______________________________
Name:____________________________
Title:_____________________________
Date:_____________________________
APPROVED AS TO FORM:

By:______________________________

Date:_____________________________

“Exhibit B”
AIS Proposal

Proposal for RFP – City of Cudahy – Professional Security Guard Services

AIS RESPONSE TO PROFESSIONAL SECURITY GUARD SERVICES
SECTION A - COVER LETTER ............................................................................................................................ 1 SECTION B – PROPOSER’S BACKGROUND .............................................................................................. 2-21 EXECUTIVE SUMMARY .................................................................................................................. 2-5 SECTION B. 1 – CALIFORNIA BUSINESS LICENSE ............................................................................ 6-7 SECTION B.2 – COMPANY’S FINANCIAL CONDITIONS ....................................................................... 8 SECTION B.3 – MANAGEMENT TEAM FUNCTIONALITY & EXPERIENCE .................................. 9-21 ORGANIZATION CHART ............................................................................................................. 10-11 PROJECT MANAGER(S) EXPERIENCE AND OTHER KEY PERSONNEL .............................. 12-21 PROPOSED PROJECT MANAGER(S)’ RESUMES ......................................................... 13-21 SECTION C – PROJECT APPROACH/METHODOLOGY ....................................................................... 22-28 AIS’ PROPOSED METHODS TO THE SCOPE OF WORK ................................................................. 22-23 IMPLEMENTATION PLAN .......................................................................................................... 22-23 PROJECT SCOPE OF WORK ................................................................................................................ 24-28 SECTION D – PROJECT SCHEDULE AND SCHEDULE CONTROL .................................................... 29-88 QUALITY ASSURANCE PLAN ........................................................................................................... 29-88

1. TRAINING .................................................................................................................................. 29-32

2. ORIENTATION PROGRAM ...................................................................................................... 32-33

3. STAFF AND SUPERVISOR COMMUNICATION ................................................................... 33-34

4. POST MANAGEMENT .................................................................................................................... 34

5. STAFFING CAPABILITIES ....................................................................................................... 34-36 CONTRACT STAFFING/LABOR-HOURS ALLOCATION PLAN ................................. 35-36

6. TASKS TO BE COMPLETED FROM CITY OF CARSON’S STAFF AND AIS ....................... 37-59 SAMPLE FORMS ............................................................................................................... 38-58 TITLES OF PERSONNEL PERFORMING MONITORING/DELIVERABLES FUNC. ....... 59

7. ELECTRONIC MONITORING METHODS. .............................................................................. 60-63

8. INDUSTRY-SPECIFIC WORK-FLOW AND EMPLOYEE MANAGEMENT PLAT. ............. 64-65

9. EMERGENCY RESPONSE PROTOCOLS & SAFETY PROCEDURES/MEASURES ............ 66-79

10. CUSTOMER SERVICE AND COMMUNICATION ................................................................ 79-81

TABLE OF CONTENTS

Proposal for RFP – City of Cudahy – Professional Security Guard Services

11. HIRING AND BACKGROUN CHECKS .................................................................................. 82-86

12. UNIFORMS AND VEHICLES ................................................................................................. 87-88 SECTION E – REFERENCES ......................................................................................................................... 89-90 DEMONSTRATED SIMILAR WORK EXPERIENCE WITH NOTABLE CLIENTS ....................... 89 REFERENCES ..................................................................................................................................... 90 SECTION F – COST PROPOSAL/FEE SCHEDULE ................................................................................... 91-93 YEARLY HOURLY RATE CHART ................................................................................................... 91 NOT-TO-EXCEED (NTE) COST BREAKDOWN ........................................................................ 91-92 COST SPECIFICATION: UNARMED SECURITY OFFICER WAGE .............................................. 93 SECTION G – VALIDITY OF PROPOSAL ....................................................................................................... 94 ADDITIONAL ATTACHMENTS .................................................................................................................... 95-99 INSURANCE POLICIES SUMMARY ........................................................................................... 96-97 FOR INFORMATION ONLY CERTIFICATE OF INSURANCE (COI) ............................................ 98 MBE, WBE, DBE CERTIFICATION .................................................................................................. 99

Proposal for RFP – City of Cudahy – Professional Security Guard Services City of Cudahy September 19th, 2024
Attn: Mr. John Peraza, Assistant to the City Manager
5220 Santa Ana Street, Cudahy, CA 90201
Subject: Proposal for Professional Security Guard Services Dear Mr. Peraza,
Thank you for the opportunity to introduce the Professional Security Services offered by Absolute International Security, Inc. (AIS). With over 15 years of security operations and experience, AIS has established itself as a premier security services operator in the Southern California region for municipal, city, and county government facilities, cultural and event venues, corporate buildings, and critical infrastructure. At AIS, our priority is to assemble the best executive management team in the industry to tailor training, supervision, and response directly to each client’s unique needs. Our Operations Team has over 130 years of combined Law Enforcement, Military, and Private Security experience dedicated to ensuring that we deliver on our promise of exceptional, customized security solutions.

As a leading security services provider in the Southern California region, AIS has successfully catered to a diverse portfolio of clientele including the LA Police Department, LA County Fire Department, and the LA Metro Transit Authority. The experience, focus, and density of our security operations in the Southern California region allows us to provide comprehensive security coverage and versatile resource allocation to fulfill your needs at the lowest costs for you. We combine our offerings of unarmed, armed, and patrol security services with our capabilities provided by our 24-hour Operations Communication Center, inhouse BSIS-certified Training Facility, Technological Operations Platforms, and Security Rover team to tailor our solutions to meet client satisfaction at the highest standard of excellence.

As the most experienced and capable WBE, MBE, and DBE private security firm certified by the County of Los Angeles Consumer & Business Affairs currently operating in the greater Los Angeles region, AIS strongly believes in the value that diversity brings to our Company and our Clients. Our team’s fundamental values and diverse perspectives drive our innovation and strengthen our ability to serve you.

STATEMENT 1: AIS confirms that Lucy Lin is authorized to bind the Company.

STATEMENT 2: AIS confirms that we meet all requirements of and does NOT have any exceptions to the RFP.

STATEMENT 3: AIS confirms that we received Q&A on 9/9/24.

STATEMENT 4: AIS confirms this Proposal shall be valid for 90 days.

STATEMENT 5: AIS will NOT be utilizing subcontractors or subconsultants for this Proposal.

STATEMENT 6: Absolute International Security, Inc. is wholly owned by Absolute Security Intl Corp.

AIS takes great appreciation at this opportunity to serve you and are confident that our security services will exceed your expectations. We look forward to discussing our qualifications, capabilities, and proposal to address your security needs.

Best Regards,
_____________________________
Lucy Lin, President & QM
1

Proposal for RFP – City of Cudahy – Professional Security Guard Services

BEST-IN-INDUSTRY OPERATIONS MANAGEMENT TEAM
AIS carefully selects its Operations Management Team for extensive depth of security industry experience and ability to expertly and professionally fulfill client needs. Our Team includes former Chiefs of Police, Military Veterans who serve as Department of Defense Military Liaisons, and Security Industry experts who understand how to deploy qualified security personnel efficiently and rapidly, collaborate closely with clients to best address security concerns, and forecast and preempt potential problems before they arise. No other security provider is willing to make our commitment – we have each member of our Operations Management Team, including our most senior executives, making themselves available for every Client, even if it means reporting in-person to the Client’s site. We understand the importance and necessity of on-site visits to develop a true and accurate risk assessment as every site carries with it a unique set of security needs, risks, and solutions. While our larger competitors will assign a faceless, remote project manager to you, AIS believes that before properly entrusting a security guard to your site, our Operations executives must be able to dedicate their time and effort to accurately assess the safety and responsibilities required for our guards to fulfill a tailored security solution that surpasses expectations. This is why our Client-First service model provides the full roster of our Operations Management Team to you on Day 1 and will always be available as an inperson, on-site resource for you, day or night.

ABSOLUTE SUPPORT
Behind our carefully crafted Operations Management Team, AIS has built a robust Operations Support Team, specifically structured for our front-line personnel to reliably provide the highest level of service in the industry.

Operations Communication Center – Staffed by live, in-house AIS Dispatchers and never by an outsourced call center, you can rest assured that you will always be able to reach AIS 24 hours a day 7 days a week, regardless of business hours or holidays. Our Dispatchers are able to provide last-minute service adjustments, respond to emergency scenarios from the Client or the guard, and schedule replacement staffing in instances of unexpected call-offs. AIS Dispatchers would also be able to conduct additional custom services requested by the Client, such as providing tailored reports, daily updates, or remote camera monitoring.  Hands-on, customized Service Transition assistance so your site remains protected and sufficiently staffed at all times.
 GPS-enabled real-time Security Operations Technology Platforms that allow for accurate electronic and remote Workforce management, incident reporting, performance diagnostics, and guard touring tracking capabilities.

Differentiation Cont.
“It is also reasonable to expect that the company will conduct business professionally and in a manner which engenders good will and trust. My experience with the management team of AIS has exceeded my expectations with every interaction.”
Los Angeles County Fire Department
3

Proposal for RFP – City of Cudahy – Professional Security Guard Services Training Center – AIS also provides its Clients with its in-house BSIS and BPPE Licensed and Certified Training Center, operated by AIS Training Center Inc., a wholly owned subsidiary of Absolute Security Intl Corp. This Facility is able to provide training, licensing, and renewal services with in-house Department of Justice & BSIS Certified Training Instructors by offering BSIS approved curriculum, including the 40-hour Guard Card and Baton & Pepper Spray courses.

Quality Assurance – Our Quality Assurance Team ensures that our service meets scope of work requirements set forth by the Client. AIS Quality Assurance specialists have a wealth of digital information available to them through the various tracking, reporting, and analytical data gathered by our Technology platforms. Their priority is to verify the data against site protocol and expectations, Company policy, and industry best practices. Examples include reviewing guard touring checkpoint activity, submitted incident reports, device GPS-enabled geo-location for clock-in’s and clock-outs, and vehicle dash camera footage. Additionally, Quality Assurance personnel act as remote Field Supervisors, conducting randomized remote post and vehicle inspections with security guards deployed in the field. These inspections check for a variety of topics and help our Clients by forecasting and addressing potential issues before they arise.

Attendance – Our Attendance Team reviews our GPS-enabled real-time Security Operations platform to check for clock-in’s, clock-out’s, open posts, and GPS location & device data for proper fulfillment of Client services. Attendance specialists act as a second layer of verification by manually auditing all flagged potential attendance violations to provide our Clients with the confidence that they are being billed only for actual hours worked. Additionally, reports generated by our Attendance Team are shared with Operations to optimize scheduling efficiency and remedy deficiencies as well as with Accounting for Wage and Hour verification and compliance.

Technology – AIS Technology utilizes a powerful Security Operations platform that is custom built for Security Services Operations. It was designed for the difficulties and challenges of the industry and comes equipped with a suite of tools that help all our Support teams ensure the Client is provided with the most complete fulfillment of services possible. It combines accurate electronic timekeeping and geo-locating data, real-time incident report review, live viewing and tracking of employees in the field, and back-end compliance verification to produce comprehensive data analytics allowing AIS to deliver the highest quality services for the lowest possible price.
“AIS has demonstrated an unwavering dedication to their responsibilities and have gone above and beyond in their efforts to safeguard DPSS facilities, assets, and personnel.” Department of Public Social Services County of Riverside 4

Proposal for RFP – City of Cudahy – Professional Security Guard Services

SUBCONSULTANTS UTILIZATIONS
AIS has maintained an internal goal of utilizing our extensive in-house capabilities to deliver comprehensive security solutions. At this time, AIS does NOT plan to propose subconsultant services.

Our company will be performing most of the work in-house, leveraging our skilled workforce and specialized resources to ensure quality and consistency delivered to the City of Cudahy.

CONCLUSION
With over 130 years of combined security services and management experience, and 15 years in business, we have embraced the philosophy that by addressing and minimizing common industry problems, we can pass the savings onto our Clients in an affordable, customized, and high quality security services package. We believe that our proposal will demonstrate to you that AIS would be the best partner for the City of Cudahy in its pursuit of fulfilling its RFP needs.

Services:
 Armed and Unarmed Security Guards
 Stationary, Foot, and Vehicle Patrols
 Remote Camera Monitoring
 Personal, Dignitary, and VIP Protection
 Loss Prevention
 Security for Workplace Violence
 Security Consulting
 Threat Assessment
 Security and Safety Training
 BSIS Licensing and Renewal
 Crime and Fraud Investigation
 Customized Security Packages
Coverage:
 Government Facilities
 Transportation Hubs
 Logistic Hubs
 School Districts &
Schools
 Cultural Centers
 Critical Infrastructure
 Event Centers
 Warehouses
 Banks
 Shopping Centers
 Construction Sites
 Hotels
 Apartments
 Restaurants
 Special Events
Services & Coverage
Main Contact: Lucy Lin, President/QM
Email: [email protected]
Telephone: (626) 858-7188
Fax: (626) 858-2882
Website: www.absolutesecurityintl.com
License Number: PPO #16302
Federal Tax I.D. Number: 87-4402979
Entity Type: C-Corporation
Business Information
5

Proposal for RFP – City of Cudahy – Professional Security Guard Services Transitional Management Team
AIS takes pride in the fact that we can adapt and start a project in a timely manner. One of the major reasons that we can adapt so quickly is that we have our own Transitional Management Team who will be in charge of the preparation of this project’s objectives, concerns, and key issues. We are experienced and knowledgeable with municipal security and ensuring the safety of staff by providing a visible security presence, maintaining professionalism, being vigilant about people’s behaviors and situations, verifying identifications, and assisting any patrons that needs help. In this industry, situations change and/or arise without notice and we must be able to provide and deliver services quickly. This team of highly trained members have a vast background in security, law enforcement and military experience. The Transitional Team will create a timeline with goals and objectives of the contract and scope of work and work diligently with the City of Carson to complete all required tasks in a timely manner. Rest assured, once the contract is awarded to AIS, we will be fully prepared, briefed, and ready to deploy our professional staff to begin serving your needs.

Project Team and Leadership
AIS has been awarded contracts that are similar in size and scope of this RFP including the Los Angeles Police Department (LAPD), Los Angeles County Fire Department (LACFD), Los Angeles County Development Authority (LACDA), County of Riverside (DPSS), County of Los Angeles Internal Services Department for Los Angeles County Department of Children and Family Services (DCFS), City of Rancho Cucamonga, and City of Los Angeles Housing Authority. Other high-profile municipal accounts include the South Orange County Community College District. These sites require the utmost professionalism, extensive background screening, and quality of service. Our company is experienced with working with local police departments to communicate for investigations and emergencies.

AIS is available to provide all security services to the scope of the City of Carson’s RFP including freeof-charge additional benefits of 24/7 contact with the company’s operations managers, 24/7 Communication & Dispatch Center, supervision from the Quality Assurance Department, and a team of dedicated field supervisors. Our officers go through training from our BSIS-licensed training facility that has the capacity to issue all license requirements of this contract including the BSIS Unarmed Guard Card and Armed Permit, First Aid/CPR certification and all security related courses.

AIS is fully equipped and committed to delivering exceptional security services tailored to the City of Cudahy’s needs. Our comprehensive approach, backed by round-the-clock support, rigorous quality assurance, and extensive training, ensures that we provide a secure and responsive environment for the district. With our experience team and robust infrastructure, we are confident in our ability to meet and exceed the requirements outlined in the RFP, ensuring the safety and well-being of the City of Cudahy.

Organization Chart
Please see attached Organization Chart of our company’s structure on the following page. 10Page 1108 of 1219

OPERATIONS IT
L. Phan
Controller
M. Gong
Accounting
Administrator I
Lucy Lin
President/QM
A. Fan
IT Administrator
D. Macias
Logistics Coordinator
II
S. Sun
Logistics Manager
D. Chu
Logistics Coordinator
II
Absolute Security Intl Corp dba Absolute International Security AIS Training Center Absolute International Security, Inc M. Ma
Accounting
Coordinator II
Y. Sun
Accounting
Coordinator III
O. Du
Accounting
Manager
A. Lin
Financial Manager
S. Liu
Administrator
D. Reynoso
Chief of Operations
B. Colindres
Executive of Operations & Training

TRAINING LEGAL HUMAN RESOURCES ACCOUNTING
R. Flores
Director of
Compliance
L. Khau
Compliance/HR
Coordinator
C. Stanley
Recruiting
Coordinator III
E. Lopez
Recruiting
Administrator II
S. Ladage
Operations Manager
A. Reyes
Senior Dispatcher
J. Leal
Regional Operations
Manager
D. Matson
Operations
Administrator I
C. Herrera
Dispatcher III
A. Basford
Field Supervisor II
M. Baldwin
Field Supervisor III
Post Commander
D. Myers
Field Supervisor II
R. Landaverde
Field Supervisor III
Post Commander
R. Huete
Field Supervisor III
C. Hernandez
Field Supervisor III
Post Commander
M. Garcia
Field Supervisor II
F. Aluni
Field Supervisor II
Post Commander
E. Camarillo
Field Supervisor II
S. Duran
Field Supervisor III
Post Commander
L. Ramirez
Field Supervisor II
A. Murgo
Field Supervisor II
Post Commander

LOGISTIC
A. Flores
IT Support
Coordinator III

COMPLIANCE
J. Ayala
Director of HR
Dispatch Team/Attendance Team
A. Haq
Operations
Coordinator II
E. Garcia
Dispatcher I
D. Burris
Dispatcher III
R. Rios
Compliance
Administrator I
D. Motta
Operations
Coordinator I
A. Lewis
Field Supervisor I
Post Commander
D. Siegrist
Chief Legal Officer
T. Tang
Legal Administrator II
W. Finlan
Los Angeles County
Operations Supervisor

CONTRACT ADMIN
A. Zhang
Executive Assistant &
Sr. Contract Admin
K. Song
Accounting
Coordinator II
I. Arballo
Attendance
Coordinator III
G. Li
Accounting
Coordinator II
J. Diec
Contract Administrator
I
E. Ortiz
Office Coordinator
III
G. Hernandez
Dispatcher II
IE Supervisors
S. Duran
Field Supervisor III LA Supervisors
A. Jackson
Dispatcher III
Y. Arballo
Operations
Coordinator II
E. Mendoza
Dispatcher II
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11

Proposal for RFP – City of Cudahy – Professional Security Guard Services

PROJECT MANAGER(S) EXPERIENCE AND OTHER KEY PERSONNEL
Size of Project Team: Our operations team has over 130 years of combined Law Enforcement, Corporate Security, and Airport Police/Security experience bringing extensive knowledge in the specific fields of training, mentoring, and customer service to help better serve you. Our administrative team has more than 60 administrative employees and a security guard team of over 500 personnel as support.

The key personnel performing the work for the City of Cudahy’s RFP are:

President and Qualified Manager, Ms. Lucy Lin, has over 30 years of experience working with firms that provide private security services. She specializes in working with government contracts and providing cost-effective custom security programs. Ms. Lin is a certified mediator of the City of Los Angeles, City Attorney’s Office and has vast experience in reaching a resolution for difficult business issues. All major decisions at AIS are overseen and approved by Ms. Lin. Her experience includes Human Resources and Administrative Management, Marketing Development, Operations System Control, and Staffing & Accounts coordination. She is responsible for business development for all aspects of contracting, marketing, logistics, and operations and is principally responsible for binding the company.

Executive of Operations and Training, Mr. Bryan Colindres, is a seasoned professional responsible for the oversight and development of AIS's Training Center and the execution of the daily operations from various projects. With an extensive background in criminal justice and law enforcement, including roles with the Orange Unified School District, Los Angeles World Airports Police Department, and Los Angeles Police Department, Mr. Colindres brings a wealth of experience to his role. As a P.O.S.T. certified professional, he ensures our officers receive comprehensive training and are equipped to meet client expectations. Serving as a project manager for major municipal accounts, Mr. Colindres plays a pivotal role in the success of AIS and will be principally responsible and shall be the primary contact for working directly with the City of Cudahy.

Chief of Operations, Mr. David Reynoso, boasts over 30 years of law enforcement experience, having served as a Chief of Police overseeing a significant police department in the San Gabriel Valley. With advanced degrees and a background as an adjunct professor and a graduate of the FBI National Academy, Mr. Reynoso brings a wealth of knowledge to his role as Chief of Operations at AIS. His responsibilities include overseeing all aspects of security services operations, creating an elite diplomatic security team, and developing/implementing curriculum for our in-house security training school. His leadership ensures the overall success of AIS as a premier security firm in Southern California. Alongside Mr. Colindres, Mr.

Reynoso will be principally responsible and shall be the primary contact for working directly with the City of Cudahy.

Operations Regional Manager, Mr. Joe Leal, is at the helm of the Operations Department at AIS. He has over 23 years of combined Military, Federal Service, and Corporate Security Management with an emphasis on training, recruiting, and customer service. His notable roles include Commissioner for Veterans in Los Angeles County and Assistant Director of the Army Reserve Employer Support of the Guard and Reserve (ESGR). He manages diverse staff and provides leadership across various support functions such as HR, marketing, recruiting, risk management, business development, and logistics. Mr.

Leal has also developed national, state, and county veteran programs through community outreach and his contributions were recognized with the “Call to Service” award from President Obama. 12Page 1110 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Quality Assurance Control, Mr. Daniel Matson, plays a crucial role in ensuring the effectiveness and compliance of our security operations. Mr. Matson is responsible for the implementation and oversight of protocols, guidelines, and standard operating procedures, as well as managing the reporting and touring systems. He meticulously updates post orders for both new and existing job sites, and conducts detailed attendance reviews, providing essential counseling and administering disciplinary actions when necessary.

With his extensive oversight and proactive approach, Mr. Matson significantly contribute to maintaining high standards of service and operational excellence to various clientele.

Director of Compliance, Mr. Rogelio Flores, has over 35 years of security experience in various administrative and operational roles. He has successfully implemented security protocols and policies in positions ranging from security management to compliance oversight. Mr. Flores will manage the compliance operationally and administratively for the City of Cudahy’s RFP ensuring compliance with regulatory standards and coordinating with stakeholders to enhance campus safety. His extensive background includes developing and executing compliance strategies, conducting audits, and addressing any compliance issues. Mr. Flores’s leadership is pivotal in maintaining high standards of regulatory adherence and fostering effective collaboration with all our clients.

Director of Human Resources/Recruiting, Ms. Jeanette Ayala, brings over 20 years of experience in Human Resources and Recruiting. She manages the recruitment and retention of employees to meet the clients’ needs, and supervises company-wide employee benefits programs, ensuring they meet the needs of our diverse workplace and promote employee well-being. Her role also involves developing strategic initiatives for talent acquisition, fostering a positive workplace culture, and implementing effective employee engagement strategies. Additionally, Ms. Ayala plays a key role in resolving HR-related issues and ensuring compliance with employment laws and regulations, contributing to a productive and harmonious work environment.

Controller, Ms. Lisa Phan, has 25 years of experience in the accounting field of the security industry.

She oversees the accounting department and is responsible for billing and payroll, ensuring invoicing is accurate and timely, and payroll and its compliance is properly processed for our security personnels. Ms.

Phan provides strategic financial insights to support decision-making and drive the organization’s fiscal health and operational efficiency.

IT Administrator, Mr. Adam Fan, brings extensive experience in the IT industry. He meticulously oversees the company’s network infrastructure, ensuring that all equipment, including servers, routers, and communication systems, operate at peak efficiency. He manages the telephone systems, ensuring reliable communication across the company, and plays a crucial role in maintaining the guard touring systems, which are vital for security operations. Mr. Fan is also responsible for troubleshooting and resolving complex issues related to guard reporting software, including WinTeam, eHub, and Lighthouse.

His expertise in these platforms ensures that the company's security personnel can report and manage their tasks effectively. He is a key player in developing and implementing comprehensive security protocols to safeguard the company’s data and infrastructure. His vigilance ensures that all systems are protected against potential threats, thereby maintaining the integrity and confidentiality of sensitive information.

PROPOSED PROJECT MANAGER(S)’ RESUMES
Please see attached proposed Project Managers’ Resumes on the following pages. 13Page 1111 of 1219
LUCY J. LIN
Telephone: (626) 858-7188
Email: [email protected]
PERSONAL QUALIFICATIONS:

Offers more than thirty (30) years in executive management experiences with a comprehensive background in HR & Administrative management; Marketing Development; Government Contracting; Operations System control in the private patrol sector, as well as executive management related to HR, administration, marketing, operations, and legal issues including collections, mediation, conciliations. • Expert in Executive management & Business Administration • Extensive Experience in Finances, Marketing, and Operations • City of Los Angeles Attorney’s office certified Mediator With experiences in
• Strategic Business Planning and International Business Negotiations PROFESSIONAL EXPERIENCES:

Ms. Lucy Lin, President and Qualified Manager of Absolute Security International, Inc., a security services provider for the Southern California region, has over 30 years of experience providing high quality, low-cost security services for both public and private clients alike. She possesses a wealth of business ownership, management, contracting, and administration insight that is critical to the company and its reputation as a prominent provider of security services.

Driven by her desire to provide the best security services at the lowest cost and building upon the experience gained through her previous endeavor, Odona Central Security, Inc., AIS specializes in negotiating cost-effective, customized security programs for all clients – public and private alike.

Ms. Lin holds an Executive Masters of Business Administration degree from Claremont College and a visiting scholar from Cambridge University. She studied under the tutelage of Dr. Peter Drucker, widely regarded as one of the most influential thinkers of modern management. Ms. Lin is further certified as a mediator with the City of Los Angeles, City Attorney’s Office. Her background, bolstered by her experience, allows Ms. Lin has given her the capacity to effectively grow Absolute Security International, Inc. into a prominent player on the security services stage in Southern California.

Ms. Lin’s mantra for Absolute Security International, Inc. is Your Protection is Our Mission. Your Safety is Our Goal. Based on that philosophy, as well as her extensive background in handling security services, Absolute Security sets out to provide the best, uncompromised, and secure security coverage at the lowest possible cost. All Operations at Absolute Security will first and foremost always fulfill the security needs of our client before all else.

Ms. Lin is currently the Founder, Owner, President, and QM of Absolute Security International, Inc. She oversees the Marketing, Operations, Financial, Human Resources, and Legal departments at AIS. At the helm, Ms. Lin has acquired massive government and corporate contracts in addition to high profile contracts such as the LADWP, LADOT, HACLA, LACFD, the County of Riverside and various other municipality and city contracts. As such, under Ms. Lin’s leadership, AIS has increased its annual sales revenue by more than 35% each year.

Previously, Ms. Lin held the position of Chief Administrative Officer, QM, and Partner at Odona Central Security, Inc. There, she managed all administrative responsibilities, but also greatly contributed toward the company’s Operational strategies. At Odona, Ms. Lin oversaw a resurgence of the company from near bankruptcy to a net worth of over $5M.
14Page 1112 of 1219
15Page 1113 of 1219
DAVID R. REYNOSO
5155 Irwindale Ave., Irwindale CA 91706
Phone: (626) 705-7598 | Email: [email protected]

PROFESSIONAL EXPERIENCE
Chief of Operations – Absolute International Security, director of all operations and training (12/2021– Present)
Police and Security Practices Expert Review and Testimony – Provide review, report preparation and court testimony (12/2021–Present)
Adjunct Staff Rio Hondo College/Police Academy Instructor (01/2016–Present) Chief of Police – City of El Monte Police Department, coordinate and direct all police operations and personnel (04/2015–12/2021)
Police Captain Operations Division Commander – Baldwin Park Police Department, commanding officer of all operations bureaus and personnel (12/2013–04/2015) Police Lieutenant Watch Commander – Baldwin Park Police Department, managed two patrol shifts, responsible for the approval of all shift police reports and supervision of police sergeants and officers (07/2013–12/2013)
Police Lieutenant Support Services Commander – Baldwin Park Police Department, overall administrative command of support services bureau, to include general investigations, special investigations, gang enforcement, records and dispatch management (03/2011–07/2013)

ADDITIONAL QUALIFICATIONS
Adjunct Staff Westwood College (01/2012–04/2015)
Bureau of Security and Investigative Services Basic Guard Card Instruction (01/2023–Present)

CORE COMPETENCIES
Mentoring & Tutoring, Setting School Schedules, Student-Centered Instruction, Curriculum Development & Implementation, Classroom Management, Instructional Programming & Brainstorming in the following courses.

Bachelor of Science degree in Criminal Justic Supervision and a Master’s Degree in Organizational Leadership. He is also a graduate of the FBI National Academy #244 and completed Sherman Block Leadership Institute Class #121. As an educator, the Chief of Operations continues to work as an adjust professor at local colleges.

MILITARY
Corporal – United States Marine Corps, acquired supervisory position (06/1985–08/1989).

Honorable Discharge – Active duty

EDUCATION
Chapman University – Master of Arts Organizational Leadership, March 2011 Union Institute & University – Bachelor of Science Criminal Justice Management, June 2008 Long Beach State University – Attended 2001-2003
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Bryan Colindres
Email: [email protected]
OBJECTIVE: I am a certified training instructor, Project Manager for multiple governmental and municipal contracts, and experienced leader in the private security sector. I have been an instructor at Orange Unified School District, a police officer (field training officer) with the City of Los Angeles, and an Army Veteran. I am bilingual in English and Spanish. 4255 Tyler Ave El Monte, CA 91731 (626) 858-7188
10/2014-09/2015 - Orange Unified School District (City of Orange ROP) Criminal Justice/CSI Instructor 1401 N. Hardy St., Orange, CA 92867 (714) 628-4000
09/2013-10/2014 - Southeast ROP (Norwalk-La Mirada Unified School District) CJ/CSI Instructor 12940 Foster Rd, Norwalk, CA 90650 (562) 860-1927
10/2006-03/2010 - L.A. World Airport Police Department, PSS Field Training 6320 W. 96th Street, Los Angeles, CA 90045 (310) 646-0200 Police Officer 03/2003-03/2009 - U.S Army Cavalry Scout (Reconnaissance) Sergeant 950 N. Cucamonga Ave., Ontario, CA 91764

EDUCATION/TRAINING
06/2011-08/2014 - East San Gabriel Valley Regional Occupational Program West Covina, CA Criminal Justice Associates Degree Program (Associates Degree Awarded) 05/2013 - California Commission on Teacher Credentialing Sacramento, CA Career Technical Education Teaching Credential (Public Service) 11/2011 - Rio Hondo College Whittier, CA
Peace Officer Standard Training (P.O.S.T. / PAC 43.14 Field Training Officer Course) (Certified as FTO on 11/07/2008)
06/2007-07/2007 - L.A. World Airport Police Police-Peace Officer Standard Training, Los Angeles, CA 832.1 P.C. Aviation Security Training (Certified on 06/08/2007) 10/2006-05/2007 - Los Angeles Police Department Los Angeles, CA Los Angeles Police Department Academy (DIPLOMA 05/25/2007)

QUALIFICATIONS
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and in a team-oriented environment • Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through
• Involved in plenty of various investigations and arrest • Can create curriculum for any environment in designated field • Ability to work effectively with people from diverse backgrounds • Trained and protected lower enlisted personnel
• Operated daily in administration environment/ support in field operations • Veteran of operation enduring freedom
• Willing to travel
***LIST OF AWARDS AVAILABLE UPON REQUEST ****

EMPLOYMENT HISTORY
12/2015-Present - Absolute International Security Inc. Executive of Operations & Training 19Page 1117 of 1219

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Proposal for RFP – City of Cudahy – Professional Security Guard Services

PROJECT SCOPE OF WORK
AIS understands that the scope of work may be modified through negotiation and/or by written addendum issued by the City and will be made a part of the Agreement. The Agreement will be expected to be a twoyear term. The City of Cudahy shall have the unilateral option, at its sole d iscretion, to renew the Agreement automatically for no more than one (1) additional one-year term.

AIS professional security guard shall be present at all times during the course of the pre-arranged schedule.

Lunches and breaks will need to have the proper coverage. The patrolling of the area shall be supplemented with a marked company motorized vehicle to actively deter illegal activity. The maintenance, fuel and/or vehicle charging will be the responsibility of AIS.

AIS professional security guard services shall include patrolling of designated locations specified on page 5 of “Performance Duties” from the City of Cudahy’s RFP. Thursday through Sunday, 9:00 PM to 5:00 AM (this is subject to change upon agreement of both the City and AIS).

The agency shall provide services through the following mechanisms:

 AIS professional security guards shall monitor all areas under “Performance Duties” and all designated breaks, as required by law, need to be covered by appropriate AIS professional security guard.
 AIS professional security guards shall monitor the encompassing area, as well as perform walkthroughs through all parks and facilities, which include common areas and throughways during the course of their assigned shift.
 AIS professional security guards shall immediately report suspicious activity and contact the appropriate emergency personnel in situations where safety is compromised, or criminal activity is evident.
 AIS professional security guards shall deter any type of illegal activity and ensure that areas of travel are clear for accessibility.
 The expectation is AIS professional security guard shall alleviate and deter activity that is not conducive to productive and appropriate use of the area.  For information not known to AIS professional security guard, the expectation is that they shall document questions from members of the community and ensure that information is received by City staff for appropriate follow-up.
 Assigned AIS professional security guard shall be highly visible and identified as a professional security guard. They will be required to wear a professional uniform and badge. AIS professional security guard shall be highly vigilant in actively patrolling while on duty. The use of cell phones should only be for work related matters. AIS professional security guard services should include the use of two-way radios and/or cell phones to quickly relay information to City staff and/or emergency personnel.
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Proposal for RFP – City of Cudahy – Professional Security Guard Services  AIS professional security guard service provider shall work to promote mutual trust and cooperation with the public and visitors within the patrol area.  AIS professional security guard service provider shall act in a courteous and professional demeanor towards the public and public officials.
 The City will provide AIS with a list of contacts throughout the City. This list includes but is not limited to City staff, Community Outreach Groups, Los Angeles County Sherriff’s Department, and the Los Angeles County Fire Department.
 AIS shall have frequent meetings with City of Cudahy’s staff to discuss and evaluate if the needs of the City are being met, what types of activity they are seeing, any trends that might be of concern, and to do an overall evaluation of the professional security guard services and make any necessary adjustments to the services provided.

Reports
An hour-by-hour log shall be kept for all activities taking place during each shift. AIS shall complete and submit a Daily Report Form to the City of Cudahy upon completion of each daily shift. The daily report shall include listing of all occurrences with significant data pertaining to all activities. In the event of an unusual occurrence, AIS shall meet with the City staff and submit an Incident Report to City staff, along with the Daily Report Form within 24 hours of the occurrence to the City of Cudahy. All required written records, including copies of police reports that may have been obtained, shall be turned over to the City Manager’s Office and/or other designees.

Personnel
AIS professional security guard assigned to perform work under this contract shall always be in uniform.

These uniforms must clearly identify the AIS and the name of the assigned individual security guard, in conformance with California State requirements. This identification may be accomplished through the use of shoulder patches, silk screening or stitched company emblems, insignias or logos. All AIS professional security guards must maintain a courteous and respectful demeanor when dealing with all members of the public. AIS professional security guard shall not be authorized to physically apprehend, subdue, or restrain any member of the public for any reason.

AIS professional security guard employed by AIS to perform work under this contract shall:
 Be able to communicate effectively in both written and oral English  Be proficient in Spanish
 Be physically and emotionally capable of performing the assigned tasks 25Page 1123 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Equipment
AIS shall furnish all equipment necessary to perform the work as described herein. All equipment shall be kept in good repair and shall conform to all federal, state, and local requirements.

Required equipment shall include but is not limited to:
 A vehicle to perform security inspections during shift, with visible company identification and amber lights to allow for rapid transportation around and throughout the designated patrol areas.
 AIS professional security guards shall be equipped with portable communication devices permitting 24-hour communication with company headquarters and/or with appropriate law enforcement agencies and other designated contacts.
 Flashlight
Work Schedule
Beginning of Shift: At the start of each work shift AIS professional security guard shall document the time of arrival and discuss any significant security matters with the security guard from the previous shift.

End of Shift: At the end of each work shift, AIS professional security guard shall advise City staff of any incidents or events that occurred during the previous work shift, regardless of the severity of the incident.

Any and all written reports prepared during the shift shall be submitted to the designated person via email.

Change of Shift: AIS shall ensure that continuous coverage is maintained during shift changes. Under no circumstances will there be a total absence of active security services during the hours covered by the contract.
 All work during the hours listed shall be continuous. Breaks shall only be taken at designated times and areas and when adequate coverage is maintained.  Guard shift changes during operating hours of City Facilities are to occur at the designated check-in/check-out location within the designated community center.  AIS professional security guards shift changes after operation hours must be recorded and monitored by the agency and must include proof that the check-in and check-out occurred at the predetermined scheduled times and that the check-in and check-out occurred within the confines of the designated patrol perimeter. Documentation of shift changes occurring after operational shift hours must be provided to City staff upon request.  During operational hours of City facilities and other City sites, security guard shift changes are to occur at the designated check-in/check-out location within the designated community center. 26Page 1124 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Performance Duties
AIS professional security guard shall maintain a constant and visible presence around and throughout, but not limited to the perimeter of Cudahy Park, Cudahy River Park, Clara Park, Clara Expansion Park, Lugo Park, community centers, streets and other city-owned properties. Professional security guard services may be required at successor-agency owned sites and city streets. Work performed shall consist of providing an AIS professional security guard to perform security services as described herein:
 AIS security guard shall routinely patrol through the confines of the City’s recreational parks, facilities, and streets including areas between all buildings, structures, and gated field and park space.
 AIS security guard shall supervise and control access to the City facilities and grounds within the patrol perimeter.
 AIS security guard shall routinely check in with designated City staff at the designated location(s) during operating hours of City parks and facilities within the City.  AIS security guard shall provide security inspections, scheduled rounds to tracking system location as designated, detection and investigation of buildings, ground, and appurtenances  AIS security guard shall ensure City owned building exteriors, structures, and gates are locked during after-hours non-operation and closures.
 AIS security guard shall perform inspection, detection, and investigation of all security–related incidents, violations of regulations and matters of public safety and report same to appropriate City staff.
 AIS security guard shall assist City staff with ensuring the City’s municipal codes are not being violated.
 AIS security guard shall inform the public of the City’s municipal codes applicable to City parks and facilities.
 AIS security guard shall contact appropriate personnel and police in case of unauthorized door openings or closings within the City’s parks and facilities.  AIS security guard shall screen visitors of facilities within the patrol perimeter.  AIS security guard shall question and check ID of anyone who enters the premises during and after normal working hours and record said entry on daily report document (only City staff with proper identification will be allowed within City facilities after normal operating hours).  AIS security guard shall be observant of behavior in common areas such as smoking and/or vaping in non-smoking areas and take appropriate action.  AIS professional security guard shall investigate all credible reports of suspicious, illegal activity from members of the public within the confines of the designated patrol perimeter and report all evidence of vandalism.
 AIS security guard shall observe and report any suspicious, illicit, or illegal activity or evidence of vandalism to the designated recreational parks and/or facilities.  Communication shall be established with local law enforcement agencies in order to provide information on criminal activity taking place on site. This communication shall include immediate communication required for emergency situations (i.e., gunfire, domestic violence, etc.) as well as communication required for subsequent investigations of criminal activity.  AIS security guard shall report inoperative interior and exterior lighting.  AIS security guard shall contact appropriate City representative, police and/or other emergency response personnel as required in the event of an emergency. 27Page 1125 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services  AIS security guard shall notify the appropriate law enforcement agency immediately of any unlawful activity.
 AIS security guard shall report any action taken by the security guard regarding any ordinance and/or rule enforcement, or emergency, in writing to the designated City staff.  AIS professional security guard shall remain within the patrol perimeter at all times throughout the duration of the shift.
 AIS security guard shall document all reports of suspicious, illegal activity and/or vandalism.

Include the nature, precise location, and outcome of all incidents in addition to any other pertinent details.

AIS professional security guard duties may, at the discretion of City staff, also include, but not be limited to:
 Inspection of all City facilities with the patrol perimeter. Preferably at unscheduled 1 ½ hour intervals.
 Periodic inspection of outside property which shall include all parking lots, office buildings, and ensure proper use of handicapped parking and fire zones.  Periodically inspect all exits, including fire stairwells and respond to alarms indicating unauthorized use.
 After business hours, inspection of office and building door lock, verification that sensitive areas are secured.
 Investigate fire, burglar, and pull-cord alarms for entire patrol area.

Emergencies
AIS professional security guards shall respond promptly and appropriately to all security-related emergencies and requests for emergency assistance regardless of the nature of the emergency. Upon determination of the nature of the emergency, AIS security guard shall immediately notify the appropriate law enforcement agency, fire department and/or medical aid provider as required. Medical aid administered by AIS security guard shall be only to the extent that the officer is qualified to administer in accordance with the officer’s level of certification. AIS professional security guard shall interface immediately with any law enforcement agency responding within the patrol perimeter outlined in map below.

Keys
Any keys/clickers issued to AIS professional security guards shall be responsibly maintained and securely stored. Keys and combination lock codes are only to be exchanged between AIS security guards at designated shift rotations and to City staff upon request. AIS security guards shall not open any facility, structure, or gate for any member of the public without direction from City staff except for emergencies.

AIS shall be responsible for expenses incurred from lost keys or from vandalism directly caused from inappropriate use of City issues keys or combination locks. 28Page 1126 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services

3. Perishable skills training that is provided intermittently:

Other than weekly on the job training in the previous mentioned topics, sensitive use of force perishable skills and topics such as:
 Firearms Training and Certification (year-round training and re-certification)  Baton Training and Certification (year-round training and re-certification)  Chemical Agents (OC Pepper Spray) Training and Certification  Arrest Tactics
 Self-Defense

4. Training provided to guards:
 Sexual Harassment Training  Crowd Control of Large Groups  Crime Prevention and Response
 Dealing with Aggressive Behavior
 Interpersonal Communication
 Managing Conflict
 Teamwork
 BSIS Guard Card Training
 Firearm Training
 Terrorism Awareness Training
 Legal Powers and Limitations
 Preventing Discrimination and Harassme
 Workplace Safety Training
 Ethical Conduct
 Negotiation Skills
 OSHA Training
 Driver Safety Training
 Observation and Documentation Training
 Crisis Response
 Use of Force
BPPE Approved Training Facility: AIS’ training is approved to operate as a Post-secondary School by the California Bureau of Private Post-secondary Education (BPPE). It is one of only 200 vocational schools approved by the Department of Consumer Affairs with strict guidelines for training instructor credentials, class curriculum, and success of enrolled students. 30Page 1128 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services

11. Security & Safety Training

12. CAL-OSHA Regulation

13. Professional Security Consultation

14. CPR & First Aid/AED

15. Emergency Onsite Training

16. Use of Force Training

2. Orientation Program
All guards are required to finish an orientation program outlined by our Training Manager Mr. Bryan Colindres that is site specific. If the staff of the City of Cudahy allows, this training program will be a joint effort to prepare guards with a curriculum to deal with all common occurrences, emergency protocols, and lay out daily responsibilities. This allows our guards to be prepared for the scope of work at the start of the contract and be familiar with evacuation, fire, lock-down, active shooter, biohazards, earthquake, and other drill procedures set by authorities.

Continued training every quarter is essential for our officers to retain high standards. This retention training will highlight areas of improvement and clarify any questions on the scope of duty. At the client’s request, AIS shall conduct additional retention training sessions.

Site Specific Training Courses:

All AIS security guards must successfully complete before commencing patrol duties, a basic training course which provides the subject matter, class time, and topics described below.

Duties and Functions of Security Guards (3 hours)
 Public Relations
 Appearance
 Observe and report
 Note-taking and reporting
 Legal powers and limitations
 Prevention
 Use of force only when life is being threatened
 Search and seizure
 Arrest powers
Prevention and Protection (3 hours)
 Patrols
 Checking for hazards
 Access control
 Department’s rules and regulations
 Inspections
 Safety
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Proposal for RFP – City of Cudahy – Professional Security Guard Services Enforcement (3 hours)
 Observation and description
 Preservation of evidence
 Criminal and civil law
 Crimes in progress
 Unruly persons
 Defensive tactics
 Procedures for bomb threats
 Fires & Explosions
 Floods
 Demonstrations
Special Problems (2 hours)
 Vandalism
 Arson
 Burglary
 Robbery
 Theft
 Loitering
 Drugs and alcohol
 Terrorism
General Emergency Services (2 hours)
 Communications
 Crowd control
 Fire control systems and fire prevention
 First Aid/CPR
 Safeguarding District Property
 Law enforcement and private security relationships
 Responding to alarms

3. Staff and Supervisor Communication
Communication during and after an incident is fundamental to the safety of an officer and his protectees.

This is a 24/7 industry and crime never waits, so to remedy traditional after-hour communication downtimes, AIS has established our own 24-hour in-house Dispatch/Communication Center. Currently, 9 staff members operate this information hub that quickly and efficiently links officers in the field with command & control at headquarters. These efficient information relays have shortened the response time between officers, supervisors, management and clients in critical moments. Guards are also trusted with the business numbers of regional field supervisors to coordinate equipment drop-offs, meet ups, etc.

Additionally, AIS assigns a Project Manager and Field Supervisors to every site that it provides services to. This representative will have the authority to address any potential and on-going issues and coordinate any problems with the Operations management team back at AIS headquarters. Our field supervisors routinely check up on sites and delivery documenting supplies such as sign-in sheets, Daily Activity 33Page 1131 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Reports, Incident Reports, etc. During these visits, supervisors will collect recorded documentation for review and check up on the guard to see if there are any issues that need to be addressed.

4. Post Management
At AIS we believe that it is more efficient to be proactive than reactive. Therefore, we have established a check-in and out system for our guards to manage timekeeping. When our security officer begins his shift, he directly to his post (job location) and calls our 24/7 in-house Communications Center to check in. The dispatcher on duty logs all check-in and check-out times and verifies them against our assigned schedules for every guard and every shift for every client.

In addition, we also implement sign-in and sign-out sheets at job sites that are collected, processed, and verified against the call-in and call-out logs for each employee. These documents can be forwarded to clients at their request. This entire process ensures that the correct officer is on-duty at the assigned times and there is no unnecessary overtime or double shifts, and that each site has full coverage. This is again, verified in payroll, where every employee turns in a time-sheet, detailing the dates, jobsites, and times worked. The employee’s time sheet must match the assigned schedule and our logged check-in/check-out times to ensure proper hours worked. Once the timesheet is validated, it is then processed for payment.

Despite all the verification however, the timekeeping process can still be disrupted by user and reporting errors. Therefore, supervisors make routine stops at each site to check up on our guards and pick up documentation reports. Supervisors also have access to the guard tracking web client that can be accessed through computer, tablet, or smartphone. This allows them to see in real time whether the guard is on duty on site.

5. Staffing Capabilities
AIS currently services the Counties of Los Angeles, Orange, Riverside, and San Bernardino. This includes municipal, government, and private contracts in both armed and unarmed positions. AIS is currently expanding company operations by partnering with local workforce agencies such as Goodwill, Vet Hunters, and America’s Job Centers. This allows our company to meet specific officer requirements from our clients including bilingual in Spanish, experience working with law enforcement, and officers with proven history of high-caliber security training.
a. Staffing Plan
We will staff your location as indicated in RFP with officer(s) who have been highly trained in their security responsibilities as well as customer service. We will utilize officers who have been trained for the specific details and scope of work at your sites and we will train another two officers for backup. This will ensure that there is a consistent presence with officers who are familiar with the post assignments, employees, vendors, and guests. Additionally, we will also have our Field Supervisors trained for the specifications of your post and be ready to deploy at a moment’s notice. We will never send out an officer who does not understand the scope of work or what your expectations are. This ensures that you will always have highly trained personnel on site at any time. For whatever reason, if the usual officer is unable to work, we will deploy a replacement that is also trained and has knowledge of all aspects of this post.

Once on post, the replacement officer will be required to perform the same duties, tasks and assignment to those of the regularly scheduled officers.
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Proposal for RFP – City of Cudahy – Professional Security Guard Services b. Security Guard Absences
As with any human capital industry, the security service industry has known attendance issues including tardiness and last-minute call offs. Absolute International Security has implemented many steps to minimize this issue. The first step is to ensure clear communications between scheduling, communications, quality assurance, and operations departments to ensure that a clear schedule is produced with officers who are qualified and happy with the sites that they are assigned to, thereby minimizing attendance mishaps as much as possible. Secondly, we implement a pool of rover/Quality Assurance officers who are trained for the City of Carson’s sites to allow us to fill vacant spots on a moment’s notice to ensure that the client never ends up with an unprotected site. c. Emergency Requests
AIS has a 24/7 Communication Center for our clients to immediately speak to a communications officer/Dispatch regarding any additional service needs, suggestions, questions, concerns, or complaints.

Any emergency requests will be directed to AIS management who will contact the client with a plan of action. AIS will fulfill requests to the best of our ability, including using site-trained supervisors for emergency coverage if needed. Any emergencies will have AIS management contact the client with the event briefings and if necessary, pursue an in-person meeting to address the situation. Our clients will have the emails and phone numbers to our management team.

Staffing Plan
Based on the Article III - Project Scope of Work from the City of Cudahy’s RFP, AIS proposes a staffing plan that includes two (2) professional unarmed guards with a vehicle to patrol the designated locations outlined under the "Performance Duties" on page 5 of the RFP. The guards will be scheduled to work Thursday through Sunday from 9:00PM to 5:30AM, with a 30-minute meal break to ensure a consistent 8-hour shift each day. During meal breaks and other breaks, appropriate coverage will be maintained to ensure uninterrupted security services.

Please note that the proposed staffing plan is based on the current scope of work outlined in Article III - Project Scope of Work from the City of Cudahy’s RFP. However, the scope of work may be subject to modification through negotiation and/or by written addendum issued by the City. As such, our staffing plan will be adjusted accordingly to align with any changes to the scope of work or requirements specified in future communications.

Please see AIS’s proposed Contract Staffing/Labor-Hours Allocation on the following page. 35Page 1133 of 1219

MON TUES WED THUR FRI SAT SUN
88888888

HRSHRSHRS
Notes:
9am-5:30pm
123
Project: RFP for Professional Security Guard Services
City of Cudahy - Contractor Staffing/Labor-Hours Allocation Company Name: Absolute International Security, Inc
Company Address: 5155 Irwindale Ave, Irwindale, CA 91706; 4255 Tyler Ave, El Monte, CA 91731 Facility/Location Employee Name Position/Title Work Schedule HOURS Total Monthly Hours for City of Cudahy
Any hours worked in excess of 8 hours per day, billable at 1.5 times the regular rate for the first 4 hours of overtime, and any hours worked in excess of 12 hours per shift, billable at 2 times the regular rate.For any shift over 6 hours, security officers must take a mandated 0.5-hr off-duty meal break. This meal break will be non-paid and non-billed unless S/O does not receive the meal break. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0-hour premium pay, both which will be billable to the customer. AIS has extended the hours to 0.5 to maintain 8-hour shifts. 277
Total Annual Hours for City of Cudahy 3328
The schedule is based on III. Project Scope of Work of RFP for Professional Security Guard Services.

Various City Facilities Unarmed Guard with Vehicle
Officer 1 9AM-5:30PM, Thur-Sun (0.5 hrs off-duty meal break) Total Weekly Hours for City of Cudahy 64
Officer 2 9AM-5:30PM, Thur-Sun (0.5 hrs off-duty meal break) 36

Proposal for RFP – City of Cudahy – Professional Security Guard Services

6. Tasks to be Completed from City of Cudahy’s Staff and AIS AIS kindly requests a designated point of contact from City of Cudahy to communicate with for site walkthroughs, quality assurance, service adjustments, questions, concerns, etc.

The following outlines the roles of AIS staff members dedicated to fulfilling the tasks outlined in the Article III – Project Scope of Work.

Project Deliverables
AIS has assigned dedicated personnel to manage and execute all tasks and deliverables as specified in the RFP. The detailed project schedule below outlines each task, its duration, and the expected completion time. This schedule also highlights the roles and responsibilities of our staff members, who will ensure regular verification and communication with our clients. Specifically, the chart illustrates daily, or quarterly check-ins related to each deliverable, providing a comprehensive overview of our project timeline and key milestones.

Sample forms of the Monitoring Methods are attached on the following pages.

Action for Client Documentation & Equipment
Verified Daily
Sign-in Sheets Attendance Coordinator/Administrator
Attached with Billing
Invoice
Electronic Sign-in Sheets Attendance Coordinator/Administrator Verified Daily Monitoring Method Monitoring Personnel Title
Check-in/out times Attendance Coordinator/Administrator Supervisor Post Checks
Quality Assurance
Coordinator/Administrator
Daily Report Log
Verified Daily Check in and Check out System
Daily Activity Reports
Quality Assurance
Coordinator/Administrator Verified Daily
Quality Assurance
Coordinator/Administrator Verified Daily
Supervisor Activity Reports
Quality Assurance
Coordinator/Administrator Verified Daily
Verified in Real-Time
Logistics Coordinator/Administrator
Operations Coordinator/Administrator
Individual Guard GPS
Tracking
Checkpoint Tracking
Patrol Vehicle GPS
Tracking
Vehicle Inspection
Incident Reports
Verified Daily
Verified Daily
Quality Assurance
Coordinator/Administrator
Quality Assurance
Coordinator/Administrator
Quality Assurance
Coordinator/Administrator
Verified Daily
Verified Daily
Compliance Coordinator/Administrator
Quarterly Audits
Quarterly Audits
Quarterly Audits
Quarterly Audits
Quarterly Audits
Quarterly Audits
Compliance Coordinator/Administrator
Compliance Coordinator/Administrator
Compliance Coordinator/Administrator
Compliance Coordinator/Administrator
Compliance Coordinator/Administrator E- Verify
BSIS Guard Card
Expiration
BSIS exposed Firearm
Permit Expiration
BSIS Baton Permit
Expiration
School Security SB 1626
Expiration
CPR/First Aid Expiration
OC Pepper Spray
Certification Expiration
Figure 3: Project
Deliverables and
Action Plan
37Page 1135 of 1219
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Hourly Activity Report
AIS HQ - 9:13 am PST by
Activity Details
Time 09:11
Narrative This is a sample hourly report
Photo(s)
Signature
Print Name AIS Employee
Tue, 20th Feb 2024
Task 00060629 | 20th Feb 2024
SAMPLE FORM 40Page 1138 of 1219
Phone: (626) 858-7188
Fax: (626) 858-2882
www.absolutesecurityintl.com
This report is created by AIS for our client’s reference only. It is not intended for anyone other than the specific client. The contents of this report are the observations at the jobsites. Since the report may expose some security issues, the specific clients who receives this report should not disclose the contents of this report to any other party due to the sensitive nature of the report. AIS does not assume any liability if any part of this report is disclosed to any third party for any reason without a written permission from AIS. 09-OP-106-00003
Incident Report
Incident Type
Clients Name Jobsite
Clients Address Jobsite Address
Date, Time, Day of Occurrence
Location of Occurrence
CODE: V - VICTIM W - WITNESS I - INFORMANT R - REPORTING PARTY P - PARTY Code # of L. NAME F. NAME M. NAME SEX ETHNICITY DOB AGE RES. ADDR. CITY ZIP VICTIM CLASSIFICATIONS # RES. PHONE BUS. ADDR. CITY ZIP English Speaking? BUS. PHONE
Code # of L. NAME F. NAME M. NAME SEX ETHNICITY DOB AGE RES. ADDR. CITY ZIP VICTIM CLASSIFICATIONS # RES. PHONE BUS. ADDR. CITY ZIP English Speaking? BUS. PHONE
CODE: S - SUSPECT SJ - SUBJECT S/V - SUBJECT/ VICTIM SJ/V - SUBJECT/ VICTIM Code # of L. NAME F. NAME M. NAME DRIVER’S LICENSE (STATE & NO.) RES. ADDR. CITY ZIP RES. PHONE
BUS. ADDR. CITY ZIP BUS. PHONE

SEX RACE ETHNIC ORIGIN HAIR EYES HEIGHT WEIGHT DOB AGE
CHARGE WHERE DETAINED OR CITE #
AKA MONIKER BOOKING #
Code # of L. NAME F. NAME M. NAME DRIVER’S LICENSE (STATE & NO.) RES. ADDR. CITY ZIP RES. PHONE
BUS. ADDR. CITY ZIP BUS. PHONE

SEX RACE ETHNIC ORIGIN HAIR EYES HEIGHT WEIGHT DOB AGE
CHARGE WHERE DETAINED OR CITE #
AKA MONIKER BOOKING #
VEHICLE #__________
STATUS____________
LICENSE (STATE & NO.) YEAR MAKE MODEL BODY TYPE COLOR

REGISTERED OWNER IDENTIFYING FEATURES GARAGE NAME/ PHONE OFFICER EMPLOYEE # SUPERVISOR EMPLOYEE #
SHIFT OPERATIONS EMPLOYEE # DATE TIME
41Page 1139 of 1219

Total Mileage:

Date of Visit: Start Time: End Time:

Date of Visit: Start Time: End Time:

Date of Visit: Start Time: End Time:

Officer Assigned: Officer Name Printed: Officer Signature Officer Daily Report Reviewed? † Yes † No
Jobsite Name: Jobsite Address:

Notes and Observations:

Officer Assigned: Officer Name Printed: Officer Signature Officer Daily Report Reviewed? † Yes † No
Jobsite Name: Jobsite Address:

Notes and Observations:

Officer Assigned: Officer Daily Report Reviewed?
† Yes † No
Officer Name Printed: Officer Signature
Jobsite Name: Jobsite Address:

Notes and Observations:

Start Time:

Supervisors Daily Report
Vehicle Number: Starting Mileage: Ending Mileage: Vehicle Inspection Report Completed? † Yes † No
Supervisor Name: Supervisor ID#: Date: Day of Week:
4255 Tyler Avenue, El Monte, California 91731
Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188 www.absolutesecurityintl.com
44Page 1142 of 1219
Name: ____________________________________ ID#_______________Pay Period:_________________ to ______________ Date Time In Time Out Time In Time Out Hours Approval
Total Hours:________________ Date:_______________________ Signature:______________________________________ Final Approval:___________________ Job Site/Location
California law mandates that you must take a 30 minute meal break, when you work more than 5 hours a day. You MUST begin your meal break BEFORE you start working more than 5 hours. For example, if you begin work at 6:00am, your meal break must begin no later than 11:00am (5 hours after you begin work).

I certify under the penalty of perjury that the above hours accurately represent my working and meal break hours. I further certify that to the extent I worked less than 6-hours on a given day and waived my right to a meal break OR worked less than 12-hours in a day and waived my right to a second meal break, I did so VOLUNTARILY of my own free accord and without any coercion from my employer. I also certify that I have taken ALL of my 10-minute rest breaks to which I am entitled under California law, as fully explained to me by my employer.

California law also mandates that you take a 10-minute, duty free, rest break for every four (4) hours worked or major fraction thereof. The law requires that you take a 10-minute rest break in the middle of each 4-hour work period (e.g., at the 2-hour mark).

These are paid breaks, and can NOT be voluntarily waived. 4255 Tyler Ave • El Monte, California 91731
Toll Free (866) 969-7188 • Telephone (626) 858-7188 • Facsimile (626) 858-2882 www.absolutesecurityintl.com
Please send time cards to: [email protected] 45Page 1143 of 1219

Officer Inspection 100%
AIS HQ - 9:15 am PST by
Officer Details
Officer Name AIS Employee
Employee ID 99999
Officer Guard Card Information
Current Guard Card on Person Yes
If "No" Why not?
Guard Card Expiration Date 29/02/24
Other Officer Certifications
Firearm Permit N/A
Baton Permit Yes
Pepper Spray Certificate Yes
CPR/ First Aid Certificate Yes
If "No" on any of the above that are required for the jobsite explain why the Officer does not have it with them
Inspection 7 / 7 (100%)
Question Answer Weight Score
Uniform Dress and Appearance Pass 1 1
Duty Gear and Equipment Pass 1 1
Officer Conduct Pass 1 1
Training & Certifications Pass 1 1
Job Knowledge Pass 1 1
Reporting Accuracy and Completeness Pass 1 1
Vehicle Condition Pass 1 1
Tue, 20th Feb 2024
Audit 00001241 | 20th Feb 2024
SAMPLE FORM 48Page 1146 of 1219
Total Score 7 / 7
100%
Additional Comments and Commendations
Has Officer displayed conduct above and beyond
expectations?
No
Additional Notes This is a sample Officer Inspection
Sign-Off
Officer Signature
Print Officer name AIS Employe
Supervisor Signature
Print Supervisor Name AIS Employee
Tue, 20th Feb 2024
Audit 00001241 | 20th Feb 2024
SAMPLE FORM 49Page 1147 of 1219
4255 Tyler Avenue, El Monte, California 91731
Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188 www.absolutesecurityintl.com

ABSOLUTE INTERNATINAL SECURITY

GUARD SIGN-IN / SIGN-OUT SHEET
POST: _______________________________ LOCATION: _______________________________

DATE NAME(PRINT) SIGNATURE TIME-IN TIME-OUT APPROVED

INITIAL
50Page 1148 of 1219
 

 
  





 











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ACCOUNT NAME:

Speacial Security checks information for patrol offices:

TIMES OF PATROL CHECKS:

OFFICERS OBSERVATIONS AND NOTATIONS:

OFFICER'S SIGANATURE:

FIRE WATCH
4255 Tyler Avenue, El Monte, California 91731
www.absolutesecurityintl.com
Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188

D A T E
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53Page 1151 of 1219
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Vehicle Inspection Report 100%
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General Vehicle Information
Vehicle Unit Number 42
Fuel Gage Level 1/2
Mileage 97162
Exterior Condition 6 / 6 (100%)
Question Answer Weight Score
Front N Damage 1 1
Rear No Damage 1 1
Driver Side No Damage 1 1
Passenger Side No Damage 1 1
Other Body Damage (explain in notes) No Damage 1 1
Cracks on Windows and Windshield No Damage 1 1
Electronics 7 / 7 (100%)
Question Answer Weight Score
Headlights Works perfectly 1 1
Tail Lights Works perfectly 1 1
Break Lights Works perfectly 1 1
Turn signals Works perfectly 1 1
Cabin Light Works perfectly 1 1
Light Bar - - -
Windows / Slide view Works perfectly 1 1
Is AC / Heater and Windshield Defogging Working? Works perfectly 1 1 Tire Condition 2 / 2 (100%)
Question Answer Weight Score
Tue, 20th Feb 2024
Audit 00001234 | 20th Feb 2024
SAMPLE FORM 55Page 1153 of 1219
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____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 09-AD-118-0010
58Page 1156 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Titles of Personnel Performing Monitoring/Deliverables Functions Operations Department – The Operations Team is integral to maintaining seamless field operations and ensuring a high level of service. This team includes Dispatchers, who play a crucial role in managing and coordinating daily activities. Dispatchers are responsible for monitoring and verifying the attendance and status of all officers on duty. They ensure that officers are present for their scheduled shifts and address any discrepancies promptly.

Compliance Coordinator/Administrator – The Compliance department is mainly responsible for employee certifications and licenses, in adherence with Client’s contract compliance requirements, insurance compliance requirements, and local, state, and/or federal legal compliance requirements. Our Compliance Coordinator/Administrator maintains precise records, prepare comprehensive compliance reports, and proactively address any issues that may arise. Additionally, they will ensure all employees are well-informed and adhere to both regulatory and internal policies.

Quality Assurance Coordinator/Administrator – The Attendance Coordinator/Administrator’s role is responsible for ensuring compliance from all employees to all attendance-related contract requirements, company attendance policy, and wage-and-hour laws. They will enforce attendance policies, manage absences, and tardiness, and ensure accurate tracking of work hours and overtime. Our Quality Assurance Coordinator/Administrator will conduct regular audits and reviews to uphold high standards of quality and implement corrective actions as needed.

Quality Assurance Manager – The Quality Assurance Manager addresses client complaints and constructs emails to follow up with concerns. If needed, they will facilitate these concerns to their appropriate departments and follows up on AIS staff to make sure that stellar customer service is being provided. The QA Manager is responsible for reading through all complaint forms/logs and monthly reports, taking corrective action as needed.

IT Department – The IT Department is dedicated to providing exceptional technological support and ensuring that clients have a seamless experience with our systems. Our technicians are always on standby through a dedicated helpdesk, ready to address and resolve any technology-related issues that clients may encounter. We prioritize understanding and integrating client feedback to tailor our services to specific industry needs, enhance the functionality of our technology, and simplify user interactions. A key responsibility of our IT team is the meticulous review and management of GPS tracking systems via the Brickhouse Security web portal and Vehicle Tracking tools, as outlined in the Monitoring Methods section of this proposal. By focusing on these areas, we ensure that our technological solutions are both effective and user-friendly, supporting our clients and contributing to the overall success of our operations.

Logistics Department – AIS' logistics team focuses on three keys tones for the management of local businesses: private storage solutions, uniform supplies, and infrastructure. This is our baseline to make the coordination of complex operations easier for our clients. Future R&D is underway to discover new opportunities for increasing efficiency for the organization and administrative process. It is the Logistics Department to ensure that all uniforms, equipment, and reporting documentation is readily available for our security officers. The Logistics Department also inspects all patrol vehicles on a daily basis, reporting any damage or mileage.
59Page 1157 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

7. Electronic Monitoring Methods
Electronically Employed Check-in & Check-out System
AIS utilizes a guard touring software to keep track of work schedules and check in/out times. Guards can clock-in from their personal or site phone and our attendance department will verify the guards’ time and location when reviewing timesheets. AIS implements a geofence which will only allow the guard to clock in when the guard is inside the designated geofence. Timesheet summaries breakdown hours in a pay period and allows for easy export of timesheet reports. Spot overages allow clients to easily see the differences between scheduled vs. worked hours. Upon request, AIS can provide a work tablet for each site for employees to clock-in without using a GPS-enabled device.

Sign-in Sheets
In addition to calling in and out, we also implement sign in and sign out sheets at each job site. The sign in sheets are collected by one of our field supervisors and are turned in to our headquarters. The sign in sheets are then compared with the call in and call out log for each employee. Once this is completed, the time sheets are checked against the post schedule to ensure that the correct employee is checking in and out and that there is no unnecessary overtime being worked and there is full coverage of the post. If there are any changes in the schedule or hours worked, it is updated on our weekly schedule. All sign in sheets and call in and out logs should match the schedule for a particular jobsite at this point. If the post does not require a sign in and out sheet, dispatch matches all time sheets to the call in and out logs to ensure the hours of work are accurate.

Lighthouse
AIS uses a mobile, web-based guard touring software solution called Lighthouse. Lighthouse is specifically designed for security companies that want real time oversight at their sites. This program will allow the client to see real time reports, GPS, and incident reports. Our guards are instructed to write hourly activity reports using a mobile phone that is provided by AIS. One key feature that we use is the scanning of NFC checkpoints. These checkpoints can be placed at an area of importance which will physically force the guard to scan this checkpoint on a needed basis. Once scanned, the phone can provide a follow-up prompt of the client’s choosing. This can be a reminder to the guards to shut any open doors, or to make sure certain places are secure and locked. Lighthouse can be accessed through any mobile device. This includes tablets, phones, and computers. The client can monitor the guard’s live GPS location which updates every few minutes.

This can give peace of mind to the client knowing that the guard is on site and patrolling. Reporting an incident through Lighthouse is very easy. The report will allow the guard to post any pictures of the incident, to write a detailed report of the incident and to follow-up on every post incident procedure as well. We have a dedicated department that oversees the Lighthouse report to ensure every guard is doing an hourly activity report or a patrol. If a guard misses a scheduled patrol, a notification will be sent to our 24-hour dispatch center, and they will contact the guard to remind them to do their patrol. Overall, Lighthouse is a great tool that we use to monitor and supervise the guards. 60Page 1158 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Example of Reports
 In the tasks page, Users will be able to see hourly activity reports.  User can see the Report type, date, who reported it, and the account name.

Live Time GPS Tracking
Lighthouse is a mobile workface management software for Security. Lighthouse is designed to meet the needs of security service providers by offering tools for real-time monitoring, incident reporting, guard tour management, and overall operational efficiency. The system utilizes cloud-based technology to enable remote access, data analysis, and reporting. Lighthouse features include GPS tracking for security patrols, scheduling and workforce management, incident and activity reporting, and client portal access. 61Page 1159 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Lighthouse: Map
The Maps view in Lighthouse Web is a powerful tool for monitoring service hours, activities, and employees. This view is the default view when you access Lighthouse Web. The activity displayed on the map refreshes on a continual 30-minute rotation. From Maps you can view locations and areas/signals and complete the following actions:
 Search for employees logged into Lighthouse.
 Find specific locations Lighthouse: Searching for a Location on the Maps View.  Display current and previous time period activity Lighthouse. 62Page 1160 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services

8. Industry-Specific Work-Flow and Employee Management Platform AIS uses Teams, a powerful, holistic, industry-specific work-flow and employee management system to augment every facet of our business. With Teams running in the background, we can focus on providing you the best possible service through efficient processes, quality work, powerful work scheduling features and convenient customer tools.

Teams utilizes smart integration to connect our Company’s Operations, Quality Assurance, Compliance, Recruiting, Human Resources, and Financial components to maximize our efficiency and streamline our processes from back-office administration to our field-based workforce, where it matters to you the most. Teams’ cloud-based web and mobile solutions were specifically built for security contractors, which means that our technology platform is tailored to the services we provide and the quality you expect.

The following are some samples of Teams software that provide value to you:

Convenient Tools – Access the information you want through Teams’ online customer self-service portal or on the mobile app, available anytime, anywhere you want.  View invoices with totals, employee names and shift information in your inbox or on the portal.  Access employee roster, compliance, and scheduling reports online or review schedules on your mobile device.
 Communicate directly with us on work requests, invoice questions or other issues.

Powerful Scheduling Features – We confirm the right people are working at the right site at the right time.
 Access your site’s employee schedules online or on mobile and review complete employee rosters online.
 Real-time attendance monitoring allows us to respond to attendance issues quickly with customized alerts.
 Pin-point employees with GPS location, biometrics, voice verification and caller ID features.  Fill open shifts and assign additional staff with on-the-go scheduling.  Track compliance and certification requirements to ensure we always send an officer who meets the post requirements for your site.

Quality Work Guaranteed – We’ll prove we’re meeting our high standards and our contractual commitments to you.
 Customized Checkpoint lists are used to perform site inspections and review job posts, officers, and your satisfaction.
 Access Checkpoint results through our web and mobile self-service portal or complete a Checkpoint yourself.
 Notify deficiencies or incidents immediately, so we can review and correct them in real-time.  Officers are able to confirm and review their schedules and view their daily post checklists when arriving on-site.
 Increase confidence and accountability by empowering our employees through open, accessible communication.
64Page 1162 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Efficiency Through Integration – Integrated Operations and Financial components deliver timely, complete, and accurate information, and drives transparency and accountability from our office to yours.  Fewer manual processes and less data entry helps us manage our time effectively.  Thorough customer information is tied to jobs, billing and other operational factors.  Lower overhead keeps our prices competitive.
 Maintain customized, accurate and timely billing for your site through integrated and automated processes.
 Recruiting integrations allows us to interview, screen, hire, and place Officers at your site with minimal turnaround time.
 Fully inter-departmental integrated information flow enables us to factor in all variables to always find the most qualified and best fit Officer to place at your site, reducing turnover and increasing stability.

Guard Touring - Teams is an incredibly effective way to ensure that security officers are performing their duties efficiently and effectively by providing an array of features for both clients and security officers that make it a great tool to monitor, track, and ensure the safety of a property. Our Operations team will have access to real-time monitoring of officer activities and can even set up customized alerts and notifications base on certain conditional triggers. The software also provides in-depth reports and analytics that allow us to track the performance and make determinations if the officer is truly the best fit for the site. Security officers can stay organized and efficient by having access to the most important documents needed to do their job such as post orders, incident reports, and checklists.

AIS has partnered with Teams to dramatically increase the efficiencies of our workflow and management processes, to create the most seamless client experience, and to guarantee that our services meet and exceed all client expectations. Our technology platforms allow us to ensure accountability and enable cost-savings so that our clients can extract the most value and benefits from our services. 65Page 1163 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

9. Emergency Response Protocols & Safety Procedures/Measures All officers assigned to the City of Cudahy must clearly understand Emergency Response Protocols.

Each Security Officer must use good common sense and follow through with a clear mind and complete respect for personal safety. The lives of our officers as well as the lives of others are of the highest priority. In addition to AIS emergency training, guards will follow evacuation and emergency procedures. This shall be completed as a part of the orientation and site-specific training program.

TYPES OF EMERGENCIES:

1. Man Made
Fires (Arson)
Accident/Injuries (Train, Bus, or Car)
Bomb Threats
Blackouts
Terrorist Activities
Robberies (Armed)
Active Shooter
Riots

2. Natural
Earthquakes
Storms
Floods, etc.

Universal Emergency Response Procedures are a set of standard, clear directives that may be implemented across a variety of emergency situations. When an emergency begins, guards are to decide which procedure to implement, based on the situation.

UNIVERSAL EMERGENCY RESPONSES:

1. Procedures
Alert Status
Alarms
Evacuation
Lockdowns

2. Emergencies
Workplace Violence
Chemical Spills (HAZMAT)
Psychiatric Crisis
Medical
Severe Weather
66Page 1164 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

ACTIVE SHOOTER EMERGENCY RESPONSE
First and foremost, the guard must ensure the safety of his or her life. Once the threat of one’s life is past, the officer must contact the client to determine the course of action to be taken. Once the authorities have been informed, it is the officer’s duty to preserve the life of those around him. This includes keeping calm and directing staff away from the direction of activity. The guard should be familiar with the authority’s evacuation and lock-down drills.

Communication
Essential information that should be relayed to the command post include:
 Status of crisis site (secure or unsecure)
 Status of law enforcement personnel (number injured, killed, or wounded)  Status of criminal or terrorist subjects (killed, wounded, or captured)  Status of other occupants (killed, wounded, or in custody)  Current actions in progress
 Location, description, and status of any IEDs
 Follow-up needs such as EOD, emergency medical services (EMS), or other As an initial responder, AIS guards will be responsible for rapid deployment of subsequent responders to the crisis site. AIS guards shall be reinforced in all training and understood by all members of potential responding agencies. This is to prevent our guards from being vulnerable to misidentification by responding parties.

Evacuation
Because of the nature of an active shooter incident, officers may not be able to begin automatically evacuating others prior to securing the threat. Rescue operations should begin once the threat is neutralized. Several factors need to be considered when evaluating the evacuation of wounded and nonwounded individuals:
 If wounded persons need to be evacuated, they should be moved to the established evacuation exit point
 Evacuation of wounded persons should begin as soon as practical  Security outside the crisis site will dictate the timing of the evacuation Evacuation shall only be conducted if sufficient safeguards are in place to provide for safe movement. 67Page 1165 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

BOMB THREAT RESPONSE PROCEDURE
If a bomb threat is received, either by phone or other means, the person receiving the call should remain calm and attempt to get as much of the following information as possible on a bomb threat report form.

If the caller wishes to talk, or answer questions, use open-ended questions and let the caller talk.

DO NOT CUT THE CALLER’S ANSWERS OFF. The longer the caller talks, the greater the possibility of obtaining valuable information.
 Time the device is set to go off.
 Location of the device.
 Type of device and description.
 Reason for setting the device.

Notify authorities immediately as well as your facility supervisor, manager, operator, or administrator.

If possible, signal or pass a note to other staff to listen and help notify authorities. Wrote down as much information as possible that will aid investigators: Caller ID Number, exact wording of threat, type of voice or behavior, etc. Record the call, if possible.

If a package that appears suspicious is received or found within the Sites, the guard will notify City officials and the Los Angeles Police Department. The guard shall not handle the package and will clear the immediate area of staff. If the package appears suspicious to officials, he or she will ask the designated staff representative to send for the police and bomb squad. When reporting to 9-1-1 and the local law enforcement, explain why the item looks suspicious and follow their further instructions. Law enforcement will assess the situation and provide guidance regarding shelter-in-place or evacuation. If no guidance is provided and you feel you are in immediate danger, calmly evacuate the area. Distance and protective cover are the best ways to reduce injury from a bomb.

The guard is to keep the area clear until the police or bomb squad arrives and completes its inspection.

Emergency Evacuation Procedures will be conducted by the guard who will be notified whether or not only a single area will be evacuated or if there will be a general evacuation ordered. Every situation is unique and should be handled in the context of the facility or environment in which it occurs. Facility supervisors and law enforcement will be in the best position to determine if a real risk is posed and how to respond.
68Page 1166 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

TELEPHONE BOMB THREAT CHECKLIST
INSTRUCTIONS: BE CALM, BE COURTEOUS. LISTEN. DO NOT INTERRUPT THE CALLER.

YOUR NAME: __________________________ TIME: _____________ DATE: ________________ CALLER'S IDENTITY SEX: Male _____ Female ____ Adult ____ Juvenile ____ APPROXIMATE AGE: _____ ORIGIN OF CALL: Local __________ Long Distance ___________ Telephone Booth __________

VOICE CHARACTERISTICS SPEECH LANGUAGE
___ Loud
___ High Pitch
___ Raspy
___ Intoxicated
___ Soft
___ Deep
___ Pleasant
____________
Other
___ Fast
___ Distinct
___ Stutter
___ Slurred
___ Slow
___ Distorted
___ Nasal
____________
Other
___ Excellent
___ Fair
___ Foul
___ Good
___ Poor
__________
Other

ACCENT MANNER BACKGROUND NOISES
___ Local
___ Foreign
___ Race
___ Not Local
___ Region
___ Calm
___ Rational
___ Coherent
___ Deliberate
___ Righteous
___ Angry
___ Irrational
___ Incoherent
___ Emotional
___ Laughing
___ Factory
___ Machines
___ Music
___ Office
___ Machines
___ Street
Traffic
___ Trains
___ Animals
___ Quiet
___ Voices
___ Airplanes
___ Party
Atmosphere

BOMB FACTS

PRETEND DIFFICULTY HEARING - KEEP CALLER TALKING - IF CALLER SEEMS AGREEABLE TO FURTHER CONVERSATION, ASK QUESTIONS LIKE:

When will it go off? Certain Hour ____ Time Remaining
Where is it located? Building Area
What kind of bomb? ___________________
What kind of package? ______________
How do you know so much about the bomb?
What is your name and address?
If building is occupied, inform caller that detonation could cause injury or death.

Activate malicious call trace: Hang up phone and do not answer another line. Choose same line and dial *57 (if your phone system has this capability). Listen for the confirmation announcement and hang up.

Call Security at 911 and relay information about call.

Did the caller appear familiar with plant or building (by his/her description of the bomb location)? Write out the message in its entirety and any other comments on a separate sheet of paper and attach to this checklist. Notify your supervisor immediately.
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Proposal for RFP – City of Cudahy – Professional Security Guard Services

CHEMICAL RESPONSE PROCEDURE
Chemical spills can occur within or outside of the facility. When a chemical spill happens, it may not be readily apparent as a hazardous materials incident. You will not necessarily see the spill or smell chemical fumes before it affects you or others around you.

Typically, the first signs that a chemical spill has occurred will be reports of dizziness, fatigue, or nausea by two or more persons within a specific area. If you become aware of two or more people reporting feelings of illness when exposed to a specific area, DO NOT attempt to investigate the suspected area yourself. Notify Absolute International Security Post Commander and/or management immediately.

When a chemical spill is suspected or confirmed, the first priority shall be the safe and immediate evacuation of all persons from the affected area. Security personnel shall be utilized to search for and evacuate persons from the affected areas only if the circumstances show that such an action does not pose undue hazard to Security personnel.

Security personnel shall notify local emergency services (i.e., police and fire), explain the circumstances, and await emergency response.

Security personnel shall contain the affected area and not permit any patrons or employee’s access until the situation has been successfully resolved.

If a chemical spill occurs outside of the building, it may involve a container marked with an identification placard. Security personnel shall determine, from a safe distance, if an identification placard is visible on the involved container(s). They shall note the placard’s number, color code, and symbol(s) and be able to provide this information to responding Emergency Services personnel. See attachment # 2 for samples.

Precautionary Measures
 Do not assume gases or vapors are harmless due to lack of odor.  Do not walk through, touch, or come into contact with any type of spilled materials.  Remain at a safe distance from the location so as to avoid inhaling fumes, smoke, or vapors from any spilled materials.
 Remain alert for the possibility of fire within the containment area.  Notify all department managers/supervisors of the affected area and instruct them to ensure that no employees inadvertently enter the containment area.

Any reports of exposure to chemicals by employees or patrons shall be immediately reported to the onduty supervisor for proper treatment and documentation. 70Page 1168 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

ROBBERY REPORT SYSTEM
Ensure Staff Safety
When Safe, Call 911
Notify Field Supervisor
Field Supervisor Will Notify AIS Project Manager
Mr. Bryan Colindres
Cell: (626) 848-7406
AIS Will Notify the Client
Remember what the robber looks like & provide the best description possible Don't touch anything until Police arrive
Wait for Further Instructions from the Police Department 71Page 1169 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

FIRE EMERGENCY RESPONSE PROCEDURE
The surest way in which to control a fire is to prevent it from happening in the first place. All Security personnel are responsible for remaining alert for any circumstances within their area of responsibility which could result in or increase the chance of a fire. The following are examples of what each officer should consider basic prevention measures:
 Always be on the lookout for combustibles. Flammable liquids such as gasoline are not to be used for cleaning purposes. Liquids not contained in their original containers are to be removed from public areas.
 Refuse must always be placed in proper containers and disposed of in a timely manner.  Be aware of maintenance work in your area of responsibility, particularly welding or electrical work. Check the work area thoroughly for “hot spots”.

If Fire is detected:

Although it is impossible to determine to what extent a fire represents a hazard, the following procedures are a guideline for Security personnel:
 Notify staff, by radio or telephone, of any report (or personal observation) of smoke or flames.  Clear/evacuate the immediate area of patrons and employees.  If the fire is accessible, attempt to extinguish it. If the fire cannot be extinguished, close any doors in the area in order to help contain the blaze.
 Stay in the immediate vicinity, if safe to do so, until assistance has arrived.

If the fire is large or appears to be out of control, immediately notify emergency services (i.e., police and fire) and contact all department managers on property and forewarn them to prepare for implementing the Evacuation Procedures.

If any fire is detected in any location on the jobsite, the first thing to do is summon the local Fire Department. Officers must be prepared to provide the exact address of the location. Then, officers must immediately notify their supervisor as well as the Client. 72Page 1170 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

FIRE EMERGENCY REPORT SYSTEM
Fire Emergency
Identify What Class of Fire- A, B, or C
Use of Fire Extinguisher if the fire is small & contained Do not attempt to fight any fire that is large and obviously out-of-control Never cut off your escape route to safety
Your next top priority must be the protection of lives.

Activate or sound the fire alarm. Then coordinate an evacuation with the proper authorities.

Call 911
Call the Fire Department
Notify Field Supervisor
Field Supervisor Will Notify AIS Operations Manager and Officials Mr. Bryan Colindres
Cell: (626) 848-7406
AIS Will Notify the Client
Wait for the Fire Department
Check that the Fire Department has quick and easy access to the location of the fire.

Unlock and open gates and doors.

Do not permit patrons to depart in vehicles
Clear all access routes for emergency vehicles and equipment.

Position yourself beside the street where you can easily be seen Direct the Fire Department to the affected area.

Avoid having people walking or running around on the external perimeters of the location Once the Fire Department has arrived, the Captain/Chief will be in charge Control emergency access routes clear by keeping all unauthorized persons away from the emergency area
73Page 1171 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

FIRE EXTINGUISHER USE & CARE

1. Types of Fire Extinguishers
There are four fire classifications and specific types of extinguishers are used for each, as described below. If you have not been trained in fire suppression, or proper use of a fire extinguisher, please do not attempt to combat a fire. Call for assistance and attempt to confine the fire to the smallest area possible.

Class A: The types of fires can be put out with water include wood, paper, rubber, plastics, and fabric (ordinary solid materials). Water acts as a cooling agent, thus reducing the heat of the fire. After a Class A fire is put out, it must be “overhauled”. This means that the material must be broken up to ensure all embers are smothered. A Class A fire extinguisher can be a silver container filled with water and a special “wetting” agent. This type of extinguisher can shoot an approximate 5’ to 40’ stream of water. It can be a red container filled with a foam that removes the air and heat of a fire or dry chemical or halon that breaks the chain reaction of a fire.

Class B: Fires from vapors formed above flammable liquids, such as gasoline, tar, cleaning fluids, and grease, where the vapors mix with the air. These fires are put out by dry chemical, or halon, as well as well as by an extinguisher that contains a special foam or carbon dioxide (CO2). These types of smothering agent break up the chain reaction between oxygen and vapors, and they are considered most effective for putting out this type of fire.

Class C: Class C fires are those found with electrical equipment. At first knowledge of an electrical fire.

TURN OFF the electricity. The fire then becomes a Class A fire and can be treated as Class A fire. When treating a Class A fire, a carbon dioxide, dry chemical, or halon extinguisher can be used. If the electricity cannot be turned off at once, be sure to use a chemical extinguisher, NOT water. If water is released upon this type of fire, the electricity may travel up the stream of water through the extinguisher.

Class D: A Class D fire refers to combustible metal fire, such as the magnesium metal sometimes found in certain automobile engines. These can only be put out by a Class D fire extinguisher. Water will only feed the fire: it would take a tremendous amount of water to put out this type of fire. 74Page 1172 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

2. Use and Care of Fire Extinguishers
Extinguishers (carbon dioxide, dry chemical, or halon) should be serviced once a month by inverting the extinguisher and shaking it. Once a year, an authorized service should inspect and recharge the extinguisher. Once an extinguisher is used, never place it back in its original place; be sure it is recharged immediately by an authorized service company. To use a fire extinguisher, the acronym “P.A.S.S.S” is the basic operation.
 Pull the ring pin
 Aim the nozzle at the base of the fire
 Squeeze the handle
 Sweep the handle
 Sweep the nozzle from the side to side
If the extinguisher has insulation, be sure to hold the handle, not the hose. As carbon dioxide is discharged, it creates static electricity that can shock you.

3. Keys to Combating a Fire
 Use the appropriate fire extinguisher to combat the fire. The type of fire the extinguisher was made for is labeled on the container. Most of the building extinguishers are of the ABC type, which can be used on most types of fires.
 When at all possible, two or more people should fight a fire. Never enter a room alone, unless a person’s life is in danger.
 Feel the doorknob for heat before entering the room. If the door or doorknob is hot to the touch, do not enter. This indicates the room is engulfed in flames and opening the door will cause the fire to spread rapidly. If you determine it is safe to enter the room, close doors to prevent any fire from spreading.
 Fire, gases and smoke will rise; therefore, if you must enter a room to save a life, crawl on your hands and knees along the floor.
 Do not touch electrical wiring or television sets.
 Caution is advised when using fire hoses, which could result in water damage. 75Page 1173 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

MEDICAL EMERGENCY RESPONSE PROCEDURE
In instances of serious injury or illness, the following steps shall be taken:
 Notify emergency services and provide the exact location of the victim and describe the medical problem/symptoms.
 Keep the victim still.
 Security personnel shall attempt to obtain detailed information about the incident. Security personnel shall ask the victim (if conscious) about their condition, and/or interview any available witnesses. Security personnel shall remain with the victim until relieved by Emergency Medical Services (EMS) personnel.

The decision of whether or not to administer First Aid at the scene of an accident/injury is a personal one. The Good Samaritan law protects people who choose to perform First Aid, as long as the action taken is reasonable under the circumstances.

Automatic External Defibrillator & CPR (AED) if applicable Certified personnel may authorize the use of the AED and CPR in accordance with the training received when the person is unconscious.

Bloodborne Pathogens
Employees or patrons may be exposed to blood while rendering first aid, cleaning up spills, cut/punctured by a potentially contaminated sharp object(s), or other contaminating activities. If this occurs, the following steps must be taken:
 Ensure that other employees or patrons are not exposed unless properly protected (i.e. gloves, goggles, etc.)
 Obtain all available information on the person who was the source of the blood.  Notify Absolute International Security Post Commander and/or Management.

Security personnel shall ensure the proper handling of the exposure, including all required documentation and notifications, as required by the Blood-borne Pathogens procedures. 76Page 1174 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services AIS COVID-19 SAFETY POLICY
At Absolute International Security (the “Company”), the health and safety of our employees is our top priority. With the spread of the COVID-19, the Company must remain vigilant in mitigating the outbreak and spread of the virus. In order to be safe and maintain operations, the Company has developed this COVID- 19 Prevention, Preparedness, and Response Policy (the “Policy”) to be implemented, to the extent feasible and appropriate, throughout the Company and our worksites. This Policy is based on information available from the CDC, OSHA, and state and local Health Department officials, at the time of its development, and is subject to change based on further information provided by those officials.

The Company may also amend this Policy based on operational needs.

I. Authority and Responsibility
A. Responsibilities of Employees
The Company is asking every one of our employees to help with our prevention efforts while at work.

In order to minimize the spread of COVID-19 at our worksites, everyone must play their part. As set forth below, the Company has instituted various housekeeping, social distancing, and other best practices at our worksites. All employees are responsible for following these guidelines, using safe work practices, following all directives, policies, and procedures, and assisting in maintaining a safe work environment. In addition, employees are expected to report to their managers or supervisors if they are experiencing signs or symptoms of COVID-19, as described below, or if they become aware of any COVID-19 hazards. It is the Company’s policy to ensure that employees can report COVID-19 symptoms and hazards without fear of reprisal. Employees may inform their managers or supervisors of any COVID-19 hazards identified by notifying them in writing by describing the hazard in detail.

B. Training and Instruction
The Company will provide effective training and instruction for employees, which includes:
 COVID-19 policies and procedures to protect employees from COVID-19 hazards and how to participate in the identification and evaluation of COVID-19 hazards under the Identifying and Evaluating COVID-19 Hazards section of this Policy.

II. General Safety Policies and Managing Covid-19 Hazards A. Identifying and Evaluating COVID-19 Hazards
The Company continues to monitor the applicable orders and general and industry-specific guidance from the State of California, Cal/OSHA, and local health departments related to COVID- 19 hazards and prevention at the workplace. In order to identify and evaluate potential COVID-19 hazards, the Company will conduct workplace-specific evaluations, from time to time, in order to evaluate existing COVID-19 prevention controls, identify the need for different or additional controls, and correct any potential COVID-19 workplace hazards.

B. Health Screenings
The Company expects that employees will evaluate their own health and symptoms before reporting to work. All employees will be asked to complete a Notice of Collection of Employee COVID-19 Health Information before entering the physical work location. If screenings are conducted at the workplace, both screeners and employees will wear face coverings during the screening. Any employee who has a 77Page 1175 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services temperature of 100.4 degrees or higher and/or answers “Yes” to any exposure or symptom questions, will be asked to leave the worksite and return home. The temperature of each employee will be taken with a non-contact thermometer.

All visitors, clients, and vendors will be required to complete a Health Questionnaire and Liability Waiver to assess exposure to COVID-19 and will be asked to leave the premises if exposure or symptoms are determined.

C. Staying Home When Sick
Employees must familiarize themselves with the symptoms of COVID-19, which include, but are not limited to, cough, shortness of breath or difficulty breathing, fever or chills, fatigue, muscle or body aches, headache, sore throat, new loss of taste or smell, congestion or runny nose, nausea, vomiting, or diarrhea. If an employee has any of the following, they should seek medical care right away: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face. Please note this list is not all possible emergency symptoms and it is possible that an infectious person may have no symptoms. Employees should call their medical provider for any other symptoms that are severe or concerning to them.

If an employee develops any of the symptoms above, especially fever and symptoms of respiratory illness, such as cough or shortness of breath, the employee SHOULD NOT GO TO WORK and immediately notify their supervisor and healthcare provider. Likewise, if an employee comes into Close Contact with someone showing these symptoms, they should call their supervisor and healthcare provider right away. Employees should wait until they have been cleared by a healthcare provider before returning to work. If an employee shows symptoms of acute respiratory illness and/or COVID-19 at work, they will be sent home immediately.

D. Notice of Absences
Employees who will be absent from work should generally follow the Company’s regular procedures for notifying the Company of the need for time off.

If an employee is out sick or shows symptoms of being ill, it may become necessary to request information from the employee and/or their healthcare provider, subject to applicable laws. In general, the Company may request medical certification to confirm an employee’s need to be absent and to confirm that it is appropriate for the employee to return to work. The Company will comply with all applicable statutes, laws, and regulations that protect the privacy of persons who have a communicable disease.

E. Employee Accommodations
In accordance with applicable state and federal law protecting qualified individuals with medical or other conditions that put them at increased risk of severe COVID-19 illness, the Company will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. The Company is committed to complying with all applicable state and federal laws, including the Americans with Disabilities Act, the Americans with Disabilities Act Amendments Act, and the Fair Employment and Housing Act. Further, the Company will not retaliate or otherwise discriminate against an individual for requesting such an accommodation in good faith. 78Page 1176 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services If an employee believes they require an accommodation from the Company, they should contact their supervisor or Human Resources Director to request such an accommodation. The Company will engage in the interactive process with the individual to determine if there is a reasonable accommodation that may be provided. The employee should specify what accommodation the employee needs to enable them to perform the essential functions of their job, preferably in writing.

F. No Retaliation or Discrimination
The Company will not retaliate or discriminate against any job applicant or employee for reporting or disclosing a position.

10. Customer Service and Communication
Customer service and communications is a critical factor of any industry, but of the utmost importance in the security industry. We provide our own in-house, 24/7 Communications Dispatch Center. Our professionally trained Communications Officers communicate between clients and management, check in and out our officers, and maintain a computer-generated database of our scheduled security personnel.

Our officers are required to call in, at minimum, four hours prior to the start of their shift if an issue arises where they will not be able to report on time. Once our Communications Dispatch Center has been notified of any emergency, they immediately follow protocol to notify any management necessary and dispatch any support or replacement personnel to ensure that your service is not interrupted in any way.
a. Complaint Management
Altercations between constituents and our guards, including complaints, are taken very seriously and are dealt with on an individual basis. At your request, AIS will post up metal signs to establish a method of contact between visitors and the staff of the City of Carson and our management. The metal signs will include a call number to our 24-hour dispatch center where dispatch operatives will document the report and immediately contact quality assurance managers to access the situation and reach the officer on duty for further action. When deemed to be a complaint of emergency, AIS management will immediately contact the client with the event briefings to address the situation and if necessary, pursue disciplinary action of the offending officer.

All clients have email and telephonic access to all members of our Management Team. We are a proactive company that understand the needs of our clients. Any issues and/or complaints from the client should be immediately brought to our attention so they can be addressed and rectified swiftly. We have a client complaint form provided to our clients to keep a record and investigate more on any issues relating to our services. Ultimately, we will resolve the issue as swiftly as we can to prevent anymore misconducts.

The key to any successful plan is its organization, documentation, and transition plan. We create an in depth set of Post Orders as well as maintain a corrective action plan for each client. We keep a record of disciplinary action forms for each of our security officers who have received a complaint from our clients or their constituents. This allows us to take corrective action and bring to the officer’s attention what they may be lacking or doing wrong, and train them to correct the offending action. The officer is given two warnings for any violations and if no improvements are seen, they will be subjected to further action up to and including termination. This allows us to achieve our goals of providing excellent service and exceeding client expectations.
79Page 1177 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services b. Response Time to Complaints
AIS has a 24/7 Call Center for clients to reach a representative with any concerns and complaints. The representative will direct the call to our Quality Assurance Manager or Supervisor to immediately address the situation. Regarding complaint forms, a copy of any written complaint and its resolution shall be submitted to the client no later than five working days from the Contractor’s receipt of the complaint. An updated copy of the complaint log shall be made available to the client by the first day of each month. Logs and reports relative to supervision, noting problems and/or violations and corrective actions shall be made available.
c. Disciplinary Action
AIS management understands that a disciplinary system must be put in place to ensure that if employees shall violate a rule or policy, including rules set by each functional department, he/she will be subject to disciplinary actions. Any conduct which in AIS’s view interferes with or adversely affects company operations, image, or reputation, is sufficient grounds for disciplinary action ranging from oral warnings to immediate dismissal. This acts a preventative measure and ensures that our guards are suitable for providing stellar service and correctly following post commands according to the job descriptions of our customers.

Depending on the severity of any misconduct, disciplinary steps may be enforced by the following methods: verbal warnings, written warnings, suspensions, placement on probationary status, and/or termination of employment. After an employee has served a disciplinary warning or suspension, a subsequent violation of any Company rule or regulation may result in discharge. Such subsequent act need not be in violation of the same rule or regulation previously violated. All disciplinary actions will be discussed with the employee and a report will be filed in the employee’s personnel file. Factors which may be considered in ascertaining the appropriate disciplinary actions include:

1. Severity of conduct;

2. Employment record;

3. Employee’s ability to correct conduct;

4. Effect on operations, customers, and other staff;

5. Special circumstances and previous occurrences.

The Followings are Examples of Violations Resulting in Disciplinary Actions Including Termination. This List is not Meant to be Complete and All Inclusive.  Theft or attempted theft (or apprehension in the act of theft), including embezzlement or pilferage of property belonging to AIS, its suppliers, customers, or employees.  Possession of weapons, firearms, or explosives on AIS premises or during the performance of company duties without a proper permit issued by the federal or state government.  Possession, use, or sale of alcoholic beverages or controlled substances on Company property; or reporting for work under the influence of, or in an unsafe condition resulting from the use of the above; or reporting for work in an unsafe condition.
 Failing to observe established fire or safety practices; engaging in dangerous or potentially dangerous acts, provoking a fight, throwing objects, threatening, intimidating, harassing, or coercing any person(s) on Company premises, or any other activity that could result in employee 80Page 1178 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services injury, accident or waste time on material or equipment. Unauthorized release or misappropriation of confidential or other business information.
 Falsifying company records; or making false statements on applications for employment, insurance forms, worker’s compensation forms or any company leave application forms.  Willful disregard or disrespect (insubordination) toward a supervisor or representative of AIS management or failure to obey or fully carry out work as required or through any reasonable instructions.
 Fighting, attempting bodily injury to others, threatening, intimidating, coercing, interfering or otherwise verbally or physically abusing other person(s) on AIS premises.  Failure to maintain quality and quantity of work or assignments satisfactorily, safely, or efficiently.  Allowing family members or friends of employees into work areas without prior consent of AIS management.
 Discriminating or harassing fellow employees or visitors. This is a violation of our established Equal Employment Opportunity principles and will not be tolerated.  Displaying any immoral, indecent, harassing, or degenerate conduct. Soliciting persons for immoral purposes or the aiding and/or abetting of any harassing, immoral or indecent behavior.  Tampering with employee timecards, altering your timecard or another employee’s time card, or allowing another employee to change or falsify time keeping records.  Unauthorized loaning, duplicating, usage, or loss of Company keys or other property.  Conviction of any crime involving moral turpitude or committing or attempting to commit sabotage or espionage.
 Failing to call or report for work or failing to give adequate notice of inability to report for work.

Excessive absenteeism or tardiness or leaving early from work, failing to return from leave of absence or sick leave as scheduled.
 Unauthorized solicitation, fund raising, selling of merchandise, or distribution of literature for any purpose during regularly scheduled working time on Company premises. Unauthorized posting, removing or altering any document on company bulletin boards.  Failing to report accidents, breakage, or damage to equipment and machinery when you are assigned to operate or use them. Giving false information or refusing to give testimony when accidents are being investigated or receiving traffic violation citation when driving the company vehicles. Littering company premises with cans, bottles, papers, or other refuse. Being frequently away from a regular workstation without prior authorization from immediate supervisor. Wasting time or loitering during working hours. Operating equipment that you are not trained to use without prior authorization of immediate supervisor.
 Acceptance of gift(s) of appreciable value (over $25) from vendors or other interest parties without authorization from AIS executive management.
 Engaging in bookmaking activities or participating in gambling activities on company premises.  Off-site consumption of alcohol during business hours.  Failure to turn in company expense reports on a timely manner.  Taking work off-site without the explicit prior approval of AIS management. 81Page 1179 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

11. Hiring and Background Checks
Our Officers are our most important asset, they represent AIS and you, the client. Therefore, AIS management considers many different components when hiring a security guard. We will only recruit applicants who we deem worthy of wearing our badge and uniform. We seek to hire personnel that not only have experience, but also have “mentality fit for a guard”. Our commitment to recruiting and hiring quality officers ensures that we retain a professional team to minimize turnover and provide better client satisfaction.
 We recruit applicants through several resources- advertising through local newspapers and our website, job fairs, and government agencies. The majority of our New Hires, however, come from word of mouth, recommended from our current staff. We give special attention to former Police Officers and Military Veterans in particular because they have already established the disciplined qualities we are seeking. Many of our officers are veterans who were introduced to us through Work Source, a job placement agency for veterans. In addition, we have hired officers from EDD, L.A. County Department of Education, L.A. Puente Adult School, and several more.  Diversity is an asset we look for in an Officer. We look for professional personnel that can bring more to the table, especially here in Southern California where we are known to be a diverse state.

Bi/Multi-Lingual Officers are a great advantage when working with the public. Our current staff speaks several languages: English, Spanish, Cantonese, Chinese, Mandarin, and Vietnamese as well as many others.
 Application Process. Each applicant is required to fill out our detailed application AIS corporate offices to confirm that the candidate has the ability to communicate, read instructions, and most importantly, write legibly and intelligibly. Legible handwriting comes in handy when trying to read an Officer’s detailed report of an important incident.
 Certification & Training Requirements. New Recruits must have a valid guard card issued by the State of California Consumer Affairs and the Bureau of Security & Investigative Services (BSIS). We confirm this by checking the current status of the candidates’ guard card number through our contacts at BSIS and their website. We request copies of any and all certifications they may have obtained to confirm that the guard cards are up to date. Officers must also possess the PR-24 baton card to carry a baton. Additionally, First Aid or EMT-I certification, a Cardiopulmonary Resuscitation (CPR) card, and a valid California Driver's License are required.  Physical Abilities. Even though we are an equal opportunity employer, most posts require a certain baseline of physical abilities that require us to take into account past injuries or current disabilities to provide you with the best service we can provide. This would be limited if our officers were not able to stand at a post for periods of time or walk around at a service location.

 Contact References. AIS management will also review and contact the applicant's job references to ensure the character being presented on paper matches the candidate’s actual in-field work quality or experience. Sometimes, the applicants will embellish their descriptions of actual work performed. We want to reassure beforehand so that we do not make somebody else’s old problem our new problem.
82Page 1180 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services  Work Abilities & Experience. We also look for past experiences in similar types of environments.

By doing so, we ensure that the applicant will have some knowledge of the work they will be required to perform. For example, in filling posts for Pomona City Hall, we would prefer an experienced, professional individual with the physical abilities to move swiftly, lift up to 50 lbs., and respond to the needs of the staff and visitors.
 Background Check or Verification. All personnel hired by AIS is screened through Megan's Law sex offender registry and verified to have a clean record, free from any criminal activity. If a client requires further investigation before an Officer is considered to serve at a particular location, we utilize HireRight to conduct a more in-depth investigative background check.  Picture Identification. All Officers will be photographed and issued a picture identification card which they will carry at all times. This identification card is to be properly displayed while on duty.

It is typically worn on the lapel of the uniform shirt or clipped onto the front pocket for clear identification.
 Drug Testing. Upon request from the client, AIS will have officers complete and pass a drug screening, a finger printing process, and a medical examination to determine fitness to perform assigned duties.
 LiveScan. All officers are required to undergo federal LiveScan with the Department of Justice (DOJ). The purpose for these background checks is to evaluate criminal backgrounds prior to employment, licensure, or certification. Candidate background reports are provided to the client to be approved before being placed on the staffing plan.  Zero Tolerance. All officers are required to be up to date with any Local or State mandated requirements. If made aware, we will promptly notify our Officers when they need to take care of any issues. If an Officer refuses to adhere to the request, he will be replaced from the location immediately until he has fulfilled the requirements.

AIS adeptly recruits new vacancies to recruit in remote locations of our clients’ projects by utilizing diverse communication channels, including word-of-mouth and social platforms. Leveraging a multifaceted approach, we utilize job fairs, establish partnerships with work source centers, and advertise through the Employment Development Department (EDD) and social media platforms. By strategically listing postings on job boards tailored to specific project areas, we ensure comprehensive coverage.

Prospective candidates are required to complete an application package provided by the AIS Human Resources Department. Following the initial qualification, applicants undergo a thorough interview process with our Recruiting Team. Successful candidates proceed to our Compliance department, where they undergo a series of screenings including background checks, Social Security verification, BSIS certification verification, and other e-verifications as necessary. 83Page 1181 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Pre-Employment Screening Process
AIS conducts pre-employment screening of all security officers assigned to this contract. This screening would be a multi-step process, detailed below:

1. Live Scan
AIS conducts a Live Scan and a standard Federal background check. The Live Scan process involves submitting a candidate’s fingerprints to the Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) to determine if any criminal record exists.

2. E-Verify
AIS verifies all certification, including guard cards and firearm permits, for validity and expiration dates.

All candidates with valid firearm permits are required to have completed an assessment from BSIS to determine whether he/she possesses, at the time of the assessment, “appropriate judgement, restraint, and self-control to carry a firearm while on duty” (Business and Professions Code Sections 7583.23 and 7583.47). Additionally, AIS roving and patrol officer candidates are required to carry a Class C driving license and submit a “H6” 10-year history check by the California Department of Motor Vehicles, which would also be verified during the application process, before operating a company vehicle.

3. SSN Verification
AIS requires all security officer candidates to present a physical copy of their social security card and a valid state or federal issued photo identification card in order to verify the identity of the candidate.

4. Megan’s Law
All candidates are screened through Megan’s Law sex offender registry through the State of California Department of Justice.

5. Drug-Free Awareness Program
AIS has a drug-free awareness program for our officers to emphasize and outline the dangers of drug abuse in the workplace. AIS’ policy is to maintain a drug-free workplace by offering drug counseling, rehabilitation, and employee assistance programs to employees as well as imposing penalties upon employees for drug abuse violations occurring in the workplace. Officers are required to engage in the program and sign a statement stating that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited and that disciplinary action will be taken against employees for violations of such prohibitions.

6. Interview Process
AIS conducts a multi-stage interviewing process. The first interview verifies information on the security officer candidate’s application and/or resume along with a preliminary screening. The second interview determines whether the candidate has the capability and mentality to fully fulfill the responsibilities required by the client. Some aptitude tests we employ include writing tests, psychological evaluations, response to scenarios, case studies, and/or role-playing with field elements. Finally, should the decision be made to hire the candidate, our own State Certified Training Instructor needs to sign off on all AIS officers before they start on-site duties.
84Page 1182 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Vetting and Screening Process
AIS’ vetting/screening process typically takes one full week. The full vetting/screening process has been provided below visualizing the series of events from the submission of an application to the contract/service start date:

1. Resume Check
AIS receives the potential candidate’s resume and qualifications from one of our many hiring platforms, which includes many job sourcing centers for veterans. We then check for the following requirements before entering our prescreening process: at least 18 years of age; has valid BSIS guard card; and has a high school diploma, GED, or secondary school equivalent certification.

2. Phone Interview
An AIS recruiter conducts a phone-screening, which checks that the candidate officer fulfills site-specific requirements such as having an exposed firearm permit or other certifications and whether the candidate has sufficient work experience based on their submitted resume.

3. 1st Round Interview
This interview is conducted primarily to verify the information written on a security officer candidate’s application or resume. Unkempt appearances, late showings, and/or dishonesty are immediate red flags and are reasons to not move forward with a candidate. A copy of the candidate’s cover letter, resume, guard card, photo ID, certifications, and permits are taken for documentation and further verification.

4. E-Verify
AIS runs the candidate’s guard card, certifications, and other relevant permits through the Bureau of Investigative Services’ database for a validation and expiration check. In the case of an exposed firearm permit, an additional search query is conducted.
85Page 1183 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services

5. SSN Verification, Background Check, and Megan’s Law Registry Screening AIS requires all security officer candidates to present a physical copy of their social security card and a valid state or federal issued photo identification card in order to verify the candidate’s identity. All personnel hired by AIS are screened through Live Scan’s standard Department of Justice (DoJ) and Federal Bureau of Investigation (FBI) criminal background record check to verify that employees have a clean record, free from any criminal activity. Additionally, candidate officers are run through the Megan’s Law Sex Offender Registry provided by the State of California Department of Justice.

6. 2nd Round Interview
The second-round interview determines whether the candidate has the capability and mentality to fully fulfill the responsibilities required by the client. Some aptitude tests we employ include writing tests, psychological evaluations, response to scenarios, case studies, and/or role-playing with field elements.

The purpose of this interview is to evaluate the potential performance of the candidate officer.

7. Panel Interview
It is not uncommon for our clients to request to sit down and meet with candidate officers to determine their suitability for the job site. This allows the client an opportunity for their own personal evaluation.

8. Orientation Training
Once hired, AIS officers are given additional skills training based specifically on the post orders and scope of work of the job site. These courses follow BSIS Division 7 of Title 16 of the California Code of Regulations and is conducted by our State Certified Training Instructor. This training can include courses such as Observations & Documentation, Communication and its Significance, Post Orders & Assignments, and Officer Safety.

9. Site-Specific Training
A Quality Assurance Officer conducts site visits with all new officers for them to better understand the post orders based on the contract’s scope of work. These training sessions double as a site threat assessment. AIS supervisors will present the officers with potential scenarios based on their assigned jobsites to prepare them for a variety of situations.

10. Contract/Service Start
AIS management keeps in touch with the client to track the performance of the officers and provide any additional training free of charge. The Quality Assurance Team conducts bi-weekly verification of SignIn Sheets, Daily Activity Reports, Incident Reports, and other relevant data and documentation. 86Page 1184 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services Photo Identification
AIS furnishes and requires every on-duty security guard to wear a visible photo identification card identifying the employee by name, physical description, and company. We are able to create professional looking name badges internally and quickly. By just taking a portrait photograph of the officer, printing it out onto an Absolute International Security ID badge, and laminating it, we can supply identifying name badges to our officers in just 10 minutes. The name badge can be customized to fit whatever information our clients would like to be displayed.

Metal or Cloth Badge
AIS provides options for either metal or cloth badges. Badges will have the guard ’s name and the Absolute International Security logo and name. There are multiple options for badges/patch designs.

Patrol Vehicles/Golf Carts
AIS will provide vehicles/golf carts to do patrol services and will be responsible for maintenance, gas costs, and vehicle equipment. AIS Field Supervisors will make random visits at City of Cudahy sites in a clearly marked security vehicle with NO additional charge. This will enhance the current security visibility as well as increase the awareness of on-duty officers.

Marked vehicle will be equipped with the following equipment:
• Fully charged fire extinguisher
• Traffic cones
• First aid kit
• Heavy duty/rechargeable flashlight
• Yellow scene management
("banner guard" type) tape
• Flares
• Blanket
88Page 1186 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services REFERENCES:

1. City of Los Angeles Police Department (LAPD) 02/21/2022 – Present Contact Name: James Real
Contact Title: Police Officer II
Contact Phone Number: (213) 952-0598
Contact Email Address: [email protected]
Value: $10,000,000.00/Annually
Brief Service Description: AIS provides on-demand professional security guard and patrol services to support the LAPD at over 35 City facilities. Our responsibilities include, but are not limited to, patrolling premises to detect and deter unauthorized entry or suspicious activity, and conducting access control procedures. These procedures involve checking identification, issuing visitor badges, and verifying credentials to ensure secure and orderly operations.

2. City of Rancho Cucamonga 08/01/2018 – Present
Contact Name: Andy Miller
Contact Title: Acting Facilities Superintendent
Contact Phone Number: (909) 532-1683
Contact Email Address: [email protected]
Value: $446,000.00/Annually
Brief Service Description: AIS delivers unarmed security guard services across various City-owned properties, including parks, community centers for special events, transit stations, and government facilities. At the Metrolink train station and its adjoining parking lots, our standing security officers are tasked with a range of duties, including platform security, patrol routes, and parking lot surveillance. Our primary objective is to safeguard City property and individuals from potential crime or vandalism.

Officers are responsible for reporting any illegal activity to the Police Department and maintaining a visible security presence to deter criminal activity. Additionally, AIS equips its officers with electronic patrol tour verification devices to produce detailed tour reports, ensuring comprehensive coverage and accountability for the City.

3. County of Riverside 04/09/2019 – Present
Contact Name: Guillermo (Will) Hernandez
Contact Title: Administrative Services Analyst I
Contact Phone Number: (949) 293-9842
Contact Email Address: [email protected]
Value: $26,585,000.00/Annually
Brief Service Description: AIS provides unarmed security guard services and vehicle patrol services at 33 locations for the County of Riverside Department of Public Social Services. Our security guards are dedicated to creating a secure environment and upholding a high standard of professionalism. Their primary responsibilities include preventing unauthorized access and safeguarding areas within the County’s facilities. Our officers are skilled in effective communication and consistently maintain a polished, professional demeanor while performing their duties. Additionally, they are trained to handle a variety of security scenarios with efficiency and discretion, ensuring a safe and orderly environment at all times.
90Page 1188 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services

3. Rates are generated with the understanding that there are no mandated LWO or PTO compliance requirements. If such compliance is required, rates will be adjusted accordingly.

4. AIS observes six (6) annual holidays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas day. Work performed on these days is billable at 1.5 times the regular rate. The customer can add additional holidays to be paid and billed at the holiday rates.

5. For every shift over 6 hours, security officer(s) must take (start) 0.5-hour meal break before the start of the 6th hour. This meal break will be non-paid and non-billed unless S/O is unable to take the meal break, or if the meal break is interrupted. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0-hour premium pay, both of which will be billable to the customer.

6. AIS requires 48 hours advance notice prior to the start of a shift for any shift cancellations or modifications. AIS will bill the client for half the time of the scheduled shift at the regular billing rate for any instances where notice is not given or is given less than 48 hours in advance.

7. All rates are acknowledged to be fully burdened to include all direct and indirect costs, overhead, profit and shall remain fixed.

8. Notwithstanding anything to the contrary herein, in the event the direct labor cost of Absolute International Security (AIS) is increased by virtue of any increase in state or federal minimum work rates, other legislation, regulation or taxes, AIS may increase its rates appropriately to reflect such increase. In addition, the rates may be increased in the event of any strike or emergency conditions which render the services more difficult to provide.

9. Minimum of 4 hours billing for requests less than 4 hours.

Please see attached Specification Worksheet on the following page for the flat rate breakdown. 92Page 1190 of 1219

Proposal for RFP – City of Cudahy – Professional Security Guard Services In the following pages, please find attached our Insurance Policies Summary, Sample COI, and proof of certificate.
 Insurance Policies Summary
 For Information Only Certificate of Insurance (COI)
 WBE, MBE, DBE Certification

ADDITIONAL ATTACHMENTS
95Page 1193 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Absolute International Security, Inc. maintains a comprehensive, specific insurance program for its various public and private security contracts. This coverage includes Commercial General Liability, Commercial Auto, Workers Compensation, Employer Liability and Terrorism Protection Plan.

Commercial General Liability:
 $1,000,000 for bodily injury and property damage on an “occurrence” basis  $3,000,000 for general aggregate
 Includes Completed Operations, Professional Liability (i.e., errors & omissions), theft extension, and lost key coverage
 Personal and advertising injury of any one person or organization  Includes consequential bodily injury arising out of false arrest, malicious prosecution, slander and libel, and violation of right of privacy
 Product/Completed Ops
 Fire Damage
 Medical Expense
Umbrella Liability:
 Each accident limit: $5,000,000 and up
 Aggregate: $5,000,000 and up
 Disease Policy Limit: $1,000,000 and up
 Disease Each Employee: $1,000,000 and up
Employer Practices Liability Insurance:
 Provides coverage to employers against claims made by employees alleging discrimination, wrongful termination, harassment, failure to promote and other employment-related issues  Each Incident Limit: $500,000
Workers’ Compensation and Employer’s Liability:
 Each Accident Limit: $1,000,000
 Disease Policy Limit: $1,000,00
 Each Occurrence: $1,000,000
Endorsements:
 Error and Omissions
 Assault and Battery
 Lost Keys

INSURANCE POLICIES SUMMARY
96Page 1194 of 1219
Proposal for RFP – City of Cudahy – Professional Security Guard Services Commercial Auto Liability:
 Liability: $1,000,000
o Comprehensive
o Collision
 Hired Auto: $1,000,000
o Comprehensive
o Collision
 Non-Owned Auto: $1,000,000
Excess Insurance:

For clients that require an extra level of insurance due to high risk, we can procure a per project “excess” policy that is in addition to the coverage of an underlying policy category (i.e. general liability, auto, crime). AIS will also provide updates on our insurance coverage throughout the term of the Contract to ensure that there is no break in coverage during the period of the Contract. We will provide thirty (30) days written notice prior to the cancellation or change of any insurance policy.

Please see attached our “For Information COI” on the following page. 97Page 1195 of 1219

“Exhibit C”
Fee Schedule “Rate Sheet”

Proposal for RFP – City of Cudahy – Professional Security Guard Services *Any substantial increase in future mandatory wages or other factors are subject to be adjusted accordingly.

Not-To-Exceed (NTE) Cost Breakdown:
*The Not-to exceed (NTE) total annual amount is based on 2 Professional Unarmed Guard with Vehicle and may be adjusted up or down at the City’s discretion.

Notes:

1. The proposals and subsequent offers shall be valid for 90 days.

2. Overtime Rates will be applied as incurred by client, as follows:
a) Any hours worked in excess of 8 hours per day, billable at 1.5 times the regular rate for the first 4 hours of overtime, and any hours worked in excess of 12 hours per shift, billable at 2 times the regular rate.
b) Any hours worked in excess of 40 hours per week, billable at 1.5 times the regular rate.

COST PROPOSAL/FEE SCHEDULE
Section F

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Proposal for RFP – City of Cudahy – Professional Security Guard Services

3. Rates are generated with the understanding that there are no mandated LWO or PTO compliance requirements. If such compliance is required, rates will be adjusted accordingly.

4. AIS observes six (6) annual holidays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas day. Work performed on these days is billable at 1.5 times the regular rate. The customer can add additional holidays to be paid and billed at the holiday rates.

5. For every shift over 6 hours, security officer(s) must take (start) 0.5-hour meal break before the start of the 6th hour. This meal break will be non-paid and non-billed unless S/O is unable to take the meal break, or if the meal break is interrupted. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0-hour premium pay, both of which will be billable to the customer.

6. AIS requires 48 hours advance notice prior to the start of a shift for any shift cancellations or modifications. AIS will bill the client for half the time of the scheduled shift at the regular billing rate for any instances where notice is not given or is given less than 48 hours in advance.

7. All rates are acknowledged to be fully burdened to include all direct and indirect costs, overhead, profit and shall remain fixed.

8. Notwithstanding anything to the contrary herein, in the event the direct labor cost of Absolute International Security (AIS) is increased by virtue of any increase in state or federal minimum work rates, other legislation, regulation or taxes, AIS may increase its rates appropriately to reflect such increase. In addition, the rates may be increased in the event of any strike or emergency conditions which render the services more difficult to provide.

9. Minimum of 4 hours billing for requests less than 4 hours.

Please see attached Specification Worksheet on the following page for the flat rate breakdown.



“Serving The People” "Sirviendo A La Comunidad"
Staff Report
12/03/2024 Page 1 of 3

STAFF REPORT
Date: December 3, 2024
To: Honorable Mayor/Chair and City Council/Agency Members From: From: Alfonso Noyola, City Manager/Executive Director By: John Peraza, Assistant to the City Manager
Subject: Adoption of Resolution No. 24-41, expressing the City of Cudahy’s commitment to ensuring access to safe and clean drinking water for all residents

RECOMMENDATION
The City Council is requested to adopt Resolution No. 24-41, expressing the City of Cudahy’s “City” commitment to ensuring access to safe and clean drinking water for all residents.

BACKGROUND
The City is serviced by three distinct water providers: Tract 180, Tract 349, and Golden State Water. These providers operate independently from the City, meaning that the City does not directly control or manage water service delivery. However, the City is committed to ensuring that all residents have access to safe, clean, and reliable water. This requires collaboration and engagement with these external providers to address any water quality concerns and ensure compliance with state and federal water quality standards.

In the first quarter of 2024, the City Council formed a Water (Utilities) Ad Hoc Committee, comprised of the Mayor, Vice-Mayor, City Manager, and essential City staff. The goal of the Ad Hoc Committee is to address ongoing water quality concerns and ensure transparency and accountability in water service delivery to the community.

The Water Ad Hoc Committee has held three meetings thus far:
• August 5, 2024: The Committee met to establish goals, including researching solutions to improve water quality in the community and exploring ways to enhance accountability and transparency in the delivery of water services.
• October 14, 2024: City staff briefed the Ad Hoc Committee on communications between Item Number
14F

“Serving The People” "Sirviendo A La Comunidad"
Staff Report
12/03/2024 Page 2 of 3

Tract 349, the Office of Senator Lena Gonzalez, the Office of Assemblymember Blanca Pacheco, the Water Replenishment District, the California State Water Board, the Central Basin Municipal Water District, and the Water Quality Association. The briefing focused on concerns regarding manganese and PFOS (per- and polyfluoroalkyl substances) contamination in Tract 349. Staff also presented an analysis of existing state legislation, the City’s authority over local water issues, and potential methods for improving communication, accountability, and governance concerning Tract 349. City staff also provided an update regarding Tract 349’s finances. The Ad Hoc expressed interest in monitoring efforts related to the consolidation of Tract 349’s water service and potential options for a joint powers authority or other alternatives. • November 4, 2024: A follow-up briefing was provided, updating the Ad Hoc Committee on recent developments, including a notice from the California State Water Board regarding Tract 349’s noncompliance with resolving contamination levels, including manganese. The notice indicated a January 1, 2025, deadline for Tract 349 to update its corrective action plan. The Committee also reviewed confidence reports for Tract 180 and Golden State Water. At this meeting, City staff presented a draft resolution expressing the City’s commitment to ensuring access to safe and clean water for all residents.

ANALYSIS
The adoption of Resolution No. 24-41 formalizes the City’s ongoing commitment to water quality, community engagement, and collaboration with water service providers. The resolution incorporates the work done by the Water Ad Hoc Committee and reinforces the City’s role in ensuring the delivery of safe, clean, and reliable water to all residents, regardless of their service provider.

Key actions outlined in the resolution include:
• Engagement with Water Service Providers: The City will engage with Tract 180, Tract 349, Golden State Water, and other relevant entities to ensure compliance with state and federal water quality standards, and to address ongoing concerns about contamination. • Focus on Local Water Resource Protection: The City will prioritize efforts to protect and enhance local water resources, working collaboratively with all stakeholders to ensure the long-term sustainability of water supplies.
• Public Education Campaigns: The City will promote water conservation and increase public awareness of water quality issues, particularly regarding contaminants such as manganese and PFOS.
• Transparency and Accountability: The City will maintain regular communication with the community and provide updates to the City Council on efforts to improve water quality, address contamination issues, and promote transparency in water service delivery.

“Serving The People” "Sirviendo A La Comunidad"
Staff Report
12/03/2024 Page 3 of 3

This resolution builds on the work of the Water Ad Hoc Committee and its meetings, which have identified the need for a more coordinated, transparent approach to water management within the City’s boundaries.

CONCLUSION
Adoption of Resolution No. 24-41, expressing the City of Cudahy’s “City” commitment to ensuring access to safe and clean drinking water for all residents and formalizing the City’s ongoing commitment to water quality, community engagement, and collaboration with water service providers.

FINANCIAL IMPACT
No financial impact at this time.

STRATEGIC PLAN CORRELATION
Goal E: City Infrastructure and Service Delivery

6. Implement the Smart Cities Project.

ATTACHMENTS
A. Draft Resolution No. 24-41

RESOLUTION NO. 24-41

A RESOLUTION OF THE CITY OF CUDAHY CITY COUNCIL EXPRESSING ITS COMMITMENT TO ENSURING ACCESS TO SAFE AND CLEAN WATER FOR ALL.

WHEREAS, access to safe and clean drinking water is a fundamental human right essential to the health, safety, and well-being of all residents; and WHEREAS, the City of Cudahy (“Cudahy”) is committed to promoting high standards of water quality and reliable service for Cudahy residents and businesses; and WHEREAS, water service in Cudahy is provided by multiple private water service providers that are subject to varying and varying degrees of regulatory oversight under State law; and WHEREAS, the City of Cudahy recognizes the compounding damage on our local water resources due to the global climate crisis; and
WHEREAS, the City of Cudahy acknowledges that water services are currently provided by external entities; and
WHEREAS, the City recognizes the importance of community engagement, transparency, and accountability to ensure that all water service providers are responsibly operated for the public good and in a manner that safeguards the health, safety and welfare of the public; and; and WHEREAS, the City is committed to working collaboratively with water service providers, state and federal agencies, and community organizations to support best practices for water quality and conservation.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF CUDAHY DOES HEREBY RESOLVE AS FOLLOWS:

SECTION 1. The City will actively engage with water service providers to ensure compliance with state and federal water quality standards.

SECTION 2. The City will prioritize initiatives that support the protection and enhancement of local water resources.

SECTION 3. The City will promote public education and awareness campaigns regarding water conservation and the importance of clean water.

SECTION 4. The City Council directs staff to regularly communicate with the City Council about water quality issues and ongoing efforts to support clean water initiatives.

Attachment APage 1204 of 1219
Resolution No. 24-41

PASSED, APPROVED, AND ADOPTED by the City Council of the City of Cudahy at its regular meeting on this DATE 2024.

Jose R. Gonzalez
Mayor
ATTEST:

Richard Iglesias
City Clerk

CERTIFICATION

STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) SS:

CITY OF CUDAHY )
I, Richard Iglesias, City Clerk of the City of Cudahy, hereby certify that the foregoing Resolution No. 24-41 was passed and adopted by the City Council of the City of Cudahy, signed by the Mayor and attested by the City Clerk at a regular meeting of said Council held on the ____ day of ______________ 2024, and that said Resolution was adopted by the following vote, to-wit:

AYES:

NOES:

ABSENT:

ABSTAIN:

Richard Iglesias
City Clerk

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STAFF REPORT
Date: December 3, 2024
To: Honorable Mayor/Chair and City Council/Agency Members From: From: Alfonso Noyola, City Manager/Executive Director By: John Peraza, Assistant to the City Manager
Subject: Immigration Support Information Initiative Presentation

RECOMMENDATION
The City Council is requested to receive and file presentation on the development of the City of Cudahy’s Immigration Support Information Initiative to support the immigrant community, particularly the undocumented population.

BACKGROUND
In response to concerns from the immigrant community in the City of Cudahy (“City”), particularly those who are undocumented, the City Council directed staff during its regular City Council meeting on November 19, 2024, to provide an update at a future meeting regarding support and resources to these individuals. Upcoming potential changes in federal immigration policies have led to an increased sense of uncertainty and fear within the community. The objective of this Immigration Support Information Initiative is to ensure that all residents, regardless of their immigration status, feel informed, safe, and supported.

The City of Cudahy seeks to work collaboratively with various local organizations to connect residents with resources that can assist them in addressing immigration-related issues. This plan will include access to legal information, educational materials on rights, and contact details for community organizations that provide legal assistance and other services.

The City does not endorse any specific non-profit or agency’s work, as each individual’s legal situation is unique. The resources provided in this report are intended to offer information and referrals. The City encourages residents to seek personalized legal advice based on their individual circumstances.

Item Number
14G

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ANALYSIS
On January 6, 2015, the City Council adopted Resolution No. 15-01 affirming and declaring the City as a Sanctuary City. On February 27, 2017, the City Council adopted Resolution No. 17-04 reaffirming its status as a Sanctuary City. The aforementioned resolutions are valid and in effect until reversed by the City Council.

A sanctuary city is a municipality that limits its cooperation with federal immigration authorities in order to protect undocumented residents. This may include limiting the city’s role in detaining or deporting individuals solely based on their immigration status.

California’s "Sanctuary State" law, SB 54 (California Values Act of 2017), restricts local law enforcement from cooperating with federal immigration enforcement unless required by law.

This law provides additional protection for immigrant residents in California, ensuring that state and local resources are not used to support federal immigration actions.

The City’s Immigration Support Information Initiative will encompass several key components, including legal education, communications, and collaboration with trusted community organizations. The following organizations have been identified as key service providers for the immigrant community in the County of Los Angeles:
• Catholic Charities of Los Angeles: Offers free to low-cost immigration services, including assistance with family visa petitions, DACA applications, TPS, naturalization, and more.

Contact: (213)251-3411
o https://catholiccharitiesla.org/immigration-services/ • CHIRLA (Coalition for Humane Immigrant Rights of LA): Provides removal defense services, focusing on those facing deportation. Contact: (213) 201-3797 o https://www.chirla.org/
• Peace Over Violence: Provides a range of legal services, including naturalization, adjustment of status, I-751 applications, and other ancillary immigration services.

Contact: (626) 584-6191
o https://www.peaceoverviolence.org/legal-services
• The Salvadoran Association of Los Angeles (ASOSAL): Offers legal clinics and services, including assistance with DACA renewal, TPS renewal, deportation intervention, and more. Contact: (213) 483-1244
o https://www.asosal.org/
• Legal Aid Foundation of Los Angeles (LAFLA): Offers free legal services for asylum, refugee status, family reunification, adjustment of status, removal defense, and more.

Contact: (800) 399-4529

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o https://lafla.org/get-help/immigration/
• Los Angeles County Office of Immigrant Affairs (OIA): Offers a comprehensive range of services to immigrant families, with a focus on ensuring access to health, social, and legal services, regardless of immigration status. Notably, OIA provides crucial legal support and resources for immigrants navigating complex immigration processes including family reunification, Temporary Protected Status (TPS) and DACA Services and additional services for those facing deportation or seeking legal status. Contact: (800) 593-8222 (Hotline)
o https://oia.lacounty.gov/

CONCLUSION
The City is committed to supporting its immigrant community by providing information and resources to address immigration-related concerns. The Immigration Support Information Initiative will continue to evolve to meet the needs of residents, ensuring they have access to critical services and legal support.

While the City provides information about these resources, it does not endorse any specific organization, as each individual’s legal situation is unique and may require tailored advice.

The City will monitor changes in immigration policy that may direct impacts on member of the community.

FINANCIAL IMPACT
No financial impact at this time.

STRATEGIC PLAN CORRELATION
Goal F. Communication and Outreach

6. Explore opportunities for efficiency through insourcing and outsourcing.

ATTACHMENTS

A. Resolution No. 15-01
B. Resolution No. 17-04

Attachment A

Attachment B

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STAFF REPORT
Date: December 3, 2024
To: Honorable Mayor/Chair and City Council/Agency Members From: From: Alfonso Noyola, City Manager/Executive Director By: John Peraza, Assistant to the City Manager
Subject: Annual Emergency Preparedness Update

RECOMMENDATION
The City Council is requested receive and file the annual Emergency Preparedness Update, which highlights the City of Cudahy's ongoing efforts and initiatives related to emergency preparedness, including training, planning, and collaborations with regional and federal partners.

BACKGROUND
The City of Cudahy has been engaged in a variety of emergency preparedness activities over the past year, which align with the City’s ongoing commitment to disaster resilience and response. These activities include training sessions, collaborative initiatives with local, county, and federal agencies, and the development of plans to ensure the City’s preparedness in the event of an emergency or disaster.

ANALYSIS
Past and Ongoing Activities:
• Training and Preparedness Initiatives:
o December 7, 2023: City Manager and City Staff participated in the LA County Operational Area E Catastrophic District Training in Bellflower, CA. The training focused on a Southern California shakeout scenario, LA County support for local responses, and local mass care training offered by FEMA and Area E. o January 17, 2024: City staff attended the Northridge Earthquake Symposium at Caltech.
o May 20, 2024: City Council Emergency Preparedness Training offered by Area E. o June 25, 2024: City Manager and Directors participated in Incident Command Item Number
14H

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System (ICS) training offered by Area E.
o August 14, 2024: City staff attended the Emergency Operations Readiness Workshop, hosted by Area E in collaboration with the City of Montebello. o October 21, 2024: City staff participated in the Great Shakeout Drill. • Underway Initiatives:
o Local Hazard Mitigation Plan: Development of this plan is underway in partnership with FEMA, aimed at mitigating risks associated with natural and manmade hazards. o Climate Action Plan: In partnership with the Gateway Cities Council of Governments and Cal Poly San Luis Obispo, this plan focuses on addressing the effects of climate change through both mitigation and adaptation strategies. The City received technical assistance in June 2024 for this initiative. o Energy Resilience Action Plan: In partnership with Gateway Cities Council of Governments, Gateway Cities Energy Working Group, and Southern California Regional Energy Network (So-Cal Ren), this plan focuses on reducing greenhouse gas emissions, improving public health, enhancing air quality, and increasing climate resiliency. Technical assistance was granted in April 2024 for this plan. o MOU with the American Red Cross: The City is in the process of formalizing an MOU to provide mass care services during declared emergencies. • FEMA Collaboration:
o BRIC Direct Technical Assistance Program: On September 17, 2024, the City Council authorized the City Manager to execute an MOU with FEMA, officially enrolling the City in FEMA’s Building Resilient Infrastructure and Communities (BRIC) Direct Technical Assistance grant program.
• Plans and Updates Post-FEMA Assessment:

Following the initial FEMA assessment, the City will be updating or creating several critical emergency preparedness documents, including:
o Integrated Preparedness Plan
o Emergency Operations Recovery Plan
o Internal Communications Processes (Update)
o Emergency Procurement Processes (Update)
o Emergency Operations Plan (Update)
o Exploring alternatives to the Nixle Communication system. • CERT Training: The City will collaborate with the LA County Fire Department to offer Community Emergency Response Team (CERT) training in Cudahy.

CONCLUSION
The City has made significant progress in its emergency preparedness efforts, with ongoing

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initiatives focused on improving response capabilities, developing plans for climate and energy resilience, and strengthening partnerships with key agencies. Continued collaboration with FEMA, LA County, and other stakeholders will ensure the City is well-prepared to handle future emergencies. The City is committed to maintaining and enhancing these efforts to protect the well-being of its residents.

FINANCIAL IMPACT
None.

STRATEGIC PLAN CORRELATION
Goal E: City Infrastructure and Service Delivery

6. Implement the Smart Cities project.

Goal F: Communication and Outreach

6. Explore opportunities for efficiency through insourcing and outsourcing

ATTACHMENTS
None.