West Valley Community Services
Presentation to Cupertino City Council
May 15th, 2023
Our mission is to unite the community to fight hunger and homelessness.
Our vision is a community where every person has food on the table and a roof over their head.
About WVCS
“When I first came into WVCS for help, I had a three-day notice for evictions. I had to move out if I did not have any help. WVCS prevented me and my child from
becoming homeless.” - Millisa (Client)
Our Clients
● West valley residents
● Multicultural
● Multilingual
● Single adults
● Couples
● Families
● Seniors
● At-risk youth
● Domestic abuse survivors
● Disabled
● Homeless and/or unstably housed
Income eligibility 250% FPL
● $33,975 individual
income
● $6,375 family income
(four person
household)
Our Programs
We provide a variety of critical safety-net services:
● Food - shopping
● Food - delivery
● Rental assistance
● Housing referrals &
support
● Affordable housing
● Family support
● Homeless services
● Financial coaching
● Case management &
system navigation
● Information and
referrals
● Education and
advocacy
● Employment
coaching
Our Approach
● Prevent imminent evictions and/or utility shut-off
● Reduce food costs, preserving household assets for other essential expenses (rent, childcare, utilities, transportation) ● Provide assistance in navigating benefits available through the social services system in the County
● Help clients remain housed/house un-housed clients
● Develop a plan to reduce long-term debt and save money ● Explore new income and employment opportunities
● Support long-term stability and health for children and other household members
● Work with clients to develop and implement a plan that supports long term stability
End Hunger and Homelessness
ULTIMATE
IMPACT
PROGRAM COMPONENTS
Food Market and Park-it Market
Basic Needs Supports and Eviction Prevention
Homelessness Supportive Services
Community Access to Resource &
Education (CARE) Program
Homeless with
significant financial and
food needs
In Crisis
Vulnerable
Self-Sufficient
Unstably housed and
financially vulnerable with
significant food needs
Stable housing and
finances with regular
food needs
Self-sufficient in housing
and finances with
occasional food needs
Programming
not needed
Outcome Areas:
Program Components:
Service Populations:
Self-Sufficiency
Matrix
Depending on prescribed program intervention, and depending on where each service population group sits in the self-sufficiency scale, WVCS has expectations for how individuals or families should experience movement on that scale with the amount of intervention provided. As an individual receives services from programming, they can move into a new service population category and continue through additional programming to support their evolving needs. The matrices below convey how service populations are expected to move from one self-sufficiency level to the next with program intervention.
Expected Outcomes Based on Life Circumstance and Program Participation WVCS has four program components that
individuals in each service population category
will interact with depending on their needs:
SERVICE POPULATIONS
WVCS thinks about its clients in four categories
based on their life circumstances to make
determinations for what services to offer clients:
1. Homeless with significant financial and food
needs
2. Unstably housed and financially vulnerable
with significant food needs
3. Stable housing and finances with regular food
needs
4. Self-sufficient in housing and finances with
occasional food needs
OUTCOMES
Food Security
Financial security
Housing security
WVCS expects clients to improve in one or more
of those critical areas corresponding to the
program components they receive and their
ability to engage in WVCS supports.
WVCS uses a self-sufficiency matrix that identifies
four progressive levels of development (in crisis,
vulnerable, stable, and self-sufficient) for three
critical areas of a person or family’s life:
VALUES
Compassion: We respond to the needs of others with sensitivity and kindness.
Dignity: We treat everyone with honor and respect.
Integrity: We operate with honesty and strong moral principles.
Service: We bring the community together to help others.
Diversity: We value each individual’s uniqueness.
Ingenuity: We approach our work with creativity and resourcefulness.
Stable
WVCS Theory of Change
WVCS Client Data (2021-2022)
By the Numbers
People came to
WVCS for the first
time
Men, women, and
children assisted
Meals made
possible by our
food pantries
Emergency rental
assistance
provided
1,530 4,450 1,027,05 $2,376,726
Cupertino- 2021-2022
● 114 new Cupertino clients
● 26% of all WVCS clients are Cupertino
residents
● 262 Cupertino residents participated in
special programs (Back to School & Gift of
Hope)
● 63 households received emergency
rental/utility assistance
● 74 Homeless clients accessing services
Cupertino- 2021-2022
Client demographic information is self-reported at the time of registration for services.
Cupertino- 2021-2022
Client demographic information is self-reported at the time of registration for services.
Cupertino- 2022-2023
● 169 new household
● 214 households accessing the WVCS Market
● 300 clients participated in special programs
● 92 households received rental assistance in
the amount of $159,790
● 86 homeless households accessing services at
Cupertino location
● Post-COVID impact: rental assistance in high
demand, requests for support from small
business owners
Current fiscal year to date
Cupertino Rental Assistance
Rental
Assistance
2018-2023
Rental assistance
numbers for
2022-2023 are
fiscal year to
date.
Questions
Park-It Market & WVCS Market